Emirates Airlines complaints: comments, page 3
262 comments
Kajal S
Verified | Dec 13, 2025Montreal-Tehran
Economy
Terrible Service for eldery people
My mother-in-law had wheelchair service included in her ticket, but it was not accessible at Dubai Airport. They asked her to walk to the airplane, so she fell down and suffered a serious back injury. No one took responsibility for the situation, and they did not even help carry her bag or assist her in getting seated.
- Montreal-Tehran
- Economy
Mitra M
Verified | Dec 11, 2025Houston-Tehran
Economy
Urgent Complaint Regarding Failed Wheelchair Assistance for Elderly Passenger
Dear Emirates Customer Relations Team, Since my mom doesnβt speak and understand English or Arabic, I am writing to formally file a complaint regarding the inadequate and unprofessional wheelchair assistance provided to my 81-year-old mother during her recent journey with Emirates. Her details are as follows: Passenger Name FATEMEH MARANDIAN Booking Reference C34YNF I specifically requested wheelchair assistance for her entire trip from Houston to Tehran due to her age and mobility limitations. While the service in Houston was acceptable, the experience at Dubai International Airport was extremely disappointing and distressing for her. Instead of providing proper wheelchair support as requested, staff at Dubai asked her to walk a long distance, which she is physically unable to do. Additionally, the wheelchair assistant who eventually helped her behaved unprofessionally and did not provide the level of care and attention expected from Emiratesβ special assistance services. This caused my elderly mother significant discomfort, stress, and physical strain. I chose Emirates for its reputation for quality service, especially for passengers needing extra assistance, and this experience fell far below those standards. I respectfully request a full investigation into this matter, appropriate corrective action, and assurances that future passengers especially elderly and vulnerable travelers will receive the proper assistance promised. Thank you for your attention to this serious issue. I look forward to your response. Sincerely, Mitra MansouriOverall
Airport wheelchair handling
Checking Process And baggage drop out
- Houston-Tehran
- Economy
- Desired solution
Other
Shubham B
Verified | Dec 9, 2025Montreal-Delhi
Economy
Urgent Complaint Regarding Unacceptable Treatment and Safety Concerns on Recent Emirates Flight
I am writing to express my deep dissatisfaction and serious concerns regarding the treatment my family and I received on a recent Emirates flight. As a long-time admirer of Emiratesβ global reputation, this experience has left me extremely disappointed, concerned, and reluctant to ever fly with your airline again. Several issues occurred during this flight, each of which is unacceptable on its own β collectively, they reflect a disturbing lapse in service quality, attention to passenger needs, and even basic safety: 1. Incorrect Special Meal Provided: Despite submitting a Hindu Vegetarian Meal request well in advance, I was served a chicken meal onboard. Special meals are not optional preferences β they are essential dietary requirements, and such negligence is both disrespectful and irresponsible. 2. No Crib or Baby Food for My 11-Month-Old Child: Traveling with an infant is already challenging, and the lack of a crib/bassinet and the failure to provide any baby food made the journey extremely stressful and uncomfortable. This is a basic service expectation for passengers traveling with infants. 3. Call Button Intentionally Turned Off by Cabin Crew: On multiple occasions, our call button was turned off by flight attendants without anyone attending to us or addressing our request. This behavior was dismissive, unprofessional, and completely unacceptable. 4. Overhead Lights Persistently Flashing: The overhead lights above my seat kept flashing throughout the flight. I have video evidence of this. Beyond being a major inconvenience, this raised genuine concerns about safety and the aircraftβs condition. This overall experience was far below the standard any passenger should expect β and certainly far below what Emirates claims to represent. Based on this flight alone, I currently do not feel confident flying with Emirates again, nor can I recommend your airline to others. I request that this matter be investigated seriously and that I be provided with a clear explanation of how Emirates intends to address these failures and prevent such incidents from happening again.Overall
- Poor inflight customer service
- Leg space
- Montreal-Delhi
- Economy
- Loss: β¬3100
- Desired solution
Rohan M
Verified | Dec 3, 2025
Dublin-Bangalore
Economy
Rohan was denied boarding stating that he did not have valid documents to go on the flight and take visa on arrival . But Rohan resides in republic of Ireland with his parents. And also has a valid UK visa. As per the airlines website Either 1 of these is sufficient for the visa on arrival. Which the airlines did not accept at the checkin counter at the airport.
- Dublin-Bangalore
- Economy
Manjunath K
Verified | Dec 2, 2025Dublin-Bangalore
Economy
Hello , We had planned for a 3 day stopover at Dubai. But My son aged 12 was denied boarding stating that he did not have the Necessary documents to take visa on arrival at Dubai. So we had to cancel our trip and the airticket and books new flight bangalore. But we have all necessary documents and are eligible for applying visa on arrival at Dubai. 1. Valid Indian Passports with validity more than 6+ months, 2. My wife and I are Irish resident permit holders. (see attached scanned copy) also having 6+ months validity. 3. Me, My wife and My son are also having a UK issued Visa having validity 6+ months. I also have the email now from Emirates which mentions that if any indian passport holder with a valid UK VISA which my son was has. But the boarding was denied in spite of having met all the requirements. Regards Manjunath
- Dublin-Bangalore
- Economy
Dhruthi S
Verified | Dec 2, 2025Dublin-Bangalore
Economy
We had to cancel the ticket because my son was denied boarding the flight to Dubai where we had a stop over and the reason given was that he did not have a valid visa and was not eligible to travel to Dubai. We had planned to take a visa on arrival at Dubai. My son is 12 years old with a valid Indian Passport residing in the Republic of Ireland. Both me and my wife have valid Irish Resident Permit cards. And as per the visa criteria will allow the minor to have the visa based on family visa. Me, my wife and my son also have valid UK Tourist visas. Which is another option for Indian passport holders to get visa on arrival. All the travel documents have validity more than 6 months. My son was denied boarding for lack visa and we had to cancel the entire trip. Since this was a last minute cancellation we incurred a huge loss. As per Emirates website's UAE visa requirement details, we had all documents necessary for travel and to apply for visa on arrival at Dubai. Yet, my son was denied boarding.
- Dublin-Bangalore
- Economy
Aghsan A
Verified | Nov 28, 2025Jeddah-Osaka
Economy
Missing the connected flight due rescheduling
Delay in Jeddah, with no notification However , they only sent SMS massage for rescheduling my flight to Osaka Jappan, I will flight to Dunia today 28 and arrive in 29 nov @ 3am , they reschedule to Osaka next day 30 nov, @ 3am ! They have to give me a hotel or a place for accommodationOverall
- Reschedule the flight to Dunia , and missing Jappan flight
- Reschedule and reserve hotel in Dunia to another flight
- Jeddah-Osaka
- Economy
Christine Jayne P
Verified | Nov 18, 2025Manila-Ponta Delgada
Economy
I flew with Emirates from Manila to Dubai and Dubai to Lisbon and flew with TAP (Portugal Airline) from Lisbon to Punta Delgada. Emirates checked in staff in the Philippines told me that my suitcase was tagged all the way to Punta Delgada.
- Manila-Ponta Delgada
- Economy
Samantha G
Verified | Nov 13, 2025Manchester-Mahe
Economy
Late delivery and broken suitcase
My luggage arrived 2 days late. We left Manchester on the 30/10/25 an my case didnβt arrive at the hotel until 01/11/25 around lunchtime. My suitcase was severely damaged.
- Manchester-Mahe
- Economy
- Loss: β¬90
- Desired solution
John L
Verified | Nov 12, 2025Dubai-Birmingham
Economy
Claim escalated to airline
Took 2 days to get my luggage to me and I'm only visiting the UK for 10 days. I'm resident of Dubai and only brought 1 case with me for the duration of my stay. 2 days without your clothing is not ideal
- Dubai-Birmingham
- Economy
- Claim escalated to airline
Phani Sankar K
Verified | Nov 5, 2025Madras-Bahrain
Economy
Flight Delay and inconvience for family and kids
Dear Emirates Customer Relations Team, I am writing to formally request compensation for the significant inconvenience caused by the delay of my recent Emirates flight. Flight Details: Booking Reference: G75IZ2 Flight Numbers: EK547 (delayed flight) and EK835 (missed connection) Date of Travel: 05 November 2025 Route: Chennai (MAA) β Dubai (DXB) β Bahrain (BAH) Due to operational problems with Emirates flight EK547, the flight was delayed, which caused me and my family (two adults and two children, aged 11 and 7) to miss our connecting flight EK835 at Dubai International Airport. Consequently, we had to wait for approximately seven hours overnight, from midnight until the following morning, for the next available flight. This delay caused considerable discomfort and fatigue for my family, especially the children, as we spent the night in the airport without clear information about the next flight gate until around 7:00 AM. Additionally, the delay affected my professional schedule, resulting in a late return to work. In light of this experience, I kindly request appropriate compensation in accordance with Emiratesβ passenger rights policy and applicable international aviation regulations. I would appreciate reimbursement or travel credit to reflect the inconvenience, extended waiting time, and disruption caused to both my family and my work commitments. Please let me know if you require any supporting documents such as boarding passes, receipts, or proof of delay β I would be happy to provide them promptly. Thank you for your attention to this matter. I look forward to your positive response. Yours sincerely, Phani Sankar Kommineni π +973 39569455 βοΈ phanisankargp@gmail.comOverall
- Poor services and support in connection desk B!8
- High Level Hositality
- Madras-Bahrain
- Economy
- Desired solution
Phani Sankar K
Verified | Nov 5, 2025Madras-Bahrain
Economy
Flight Delay and inconvience for family and kids
Dear Emirates Customer Relations Team, I am writing to formally request compensation for the significant inconvenience caused by the delay of my recent Emirates flight. Flight Details: Booking Reference: G75IZ2 Flight Numbers: EK547 (delayed flight) and EK835 (missed connection) Date of Travel: 05 November 2025 Route: Chennai (MAA) β Dubai (DXB) β Bahrain (BAH) Due to operational problems with Emirates flight EK547, the flight was delayed, which caused me and my family (two adults and two children, aged 11 and 7) to miss our connecting flight EK835 at Dubai International Airport. Consequently, we had to wait for approximately seven hours overnight, from midnight until the following morning, for the next available flight. This delay caused considerable discomfort and fatigue for my family, especially the children, as we spent the night in the airport without clear information about the next flight gate until around 7:00 AM. Additionally, the delay affected my professional schedule, resulting in a late return to work. In light of this experience, I kindly request appropriate compensation in accordance with Emiratesβ passenger rights policy and applicable international aviation regulations. I would appreciate reimbursement or travel credit to reflect the inconvenience, extended waiting time, and disruption caused to both my family and my work commitments. Please let me know if you require any supporting documents such as boarding passes, receipts, or proof of delay β I would be happy to provide them promptly. Thank you for your attention to this matter. I look forward to your positive response. Yours sincerely, Phani Sankar Kommineni π +973 39569455 βοΈ phanisankargp@gmail.comOverall
- Poor services and support in connection desk B!8
- High Level Hositality
- Madras-Bahrain
- Economy
- Desired solution
Anonymous member
Verified | Oct 29, 2025Manchester-Dubai
Economy
the would not change the name when i was at the airport. they only offered to either cancel the flight or reschedule at a fee of around Β£400
- Manchester-Dubai
- Economy
Anonymous member
Verified | Oct 29, 2025Manchester-Dubai
Economy
no sympathy from customer service
I am writing to formally raise a complaint regarding my experience at Manchester Airport this morning, concerning my flight from Manchester to Dubai. At check-in, I was informed that my booking did not include my surname and that I could not board the flight. This was extremely distressing, as I am certain that I entered both my first and last names correctly when making the booking. The check-in agent confirmed that this appeared to be a system error and reassured me that it was not my fault, but that any correction had to be handled by Emirates directly. I immediately contacted Emirates customer service and spoke with an agent. Unfortunately, the representative was rude and unhelpful, and I was told I would need to pay Β£450 to correct the name, despite the issue not originating from my side. I was flying to Dubai to support my daughter following a traumatic childbirth. Missing the flight has left me emotionally and financially strained. I am therefore requesting: 1. A full refund for the unused ticket, 2. A new ticket or rebooking at no additional cost, and 3. Compensation for the inconvenience, distress, and additional expenses caused. This matter is urgent, and I kindly ask that my flight be rebooked immediately, as I need to travel to Dubai as soon as possible to support my daughter during her recovery. I would appreciate your prompt attention and a written response as soon as possible. I have always trusted Emirates for its service and care, and I hope this matter can be resolved fairly and quickly. Yours sincerely,Overall
- unsympathetic customer service
- comfortable flights
- Manchester-Dubai
- Economy
- Loss: β¬750
- Desired solution
Refund
Perret I
Verified | Oct 25, 2025Kuala Lumpur-Lyon
Economy
Broken luggage , see pictures
My luggage has been broken at my arrival in Lyon airport. It will not be possible to use it again in the future as it is close to the « roue ».Overall
- Bagage endommagΓ©
- Kuala Lumpur-Lyon
- Economy
Rozerin A
Verified | Oct 23, 2025Dubai-Manchester
Economy
Influence by other flights
The flight was originally scheduled to land in Manchester Airport for 19:15. Due to the fog, the pilot landed in Birmingham as we didnβt have enough fuel to circle the airport with the rest of the planes. It took us about 2 hours to refuel at Birmingham Airport, before we flew to Manchester. Half of the lower deck only offered a small glass of orange juice. We missed our trains and had to inconvenience our family to drive 2 hours to pick us up from Manchester in the middle of the night. This was difficult for them as roads were also closed towards Manchester Airport and they struggled to find a way round.- Dubai-Manchester
- Economy
Maria Rosario R
Verified | Oct 8, 2025New York-Manila
Economy
Terrible Customer Service Handling Baggage Problems
I am upset arriving in the Manila Airport waiting for my carry on which was taken from JFK before I boarded the planeβ¦no luggage found in the carousel. I filed the report waiting for a long time and my brother who will pick up me was waiting for a long time too and we are both hungry plus tired. I went out at the airport only to find out my luggage is also missing two wheels in the front. This is a new luggage 2nd time to use. One after the other stressed I intended to file it when I went home. The bad part is they asked me to pick up my delayed luggage again at the airport after traveling for 2 days and I told them you inconvenient me the least thing you can do is deliver for free they also said it can only be delivered 2 days after but will try to expedite β poor meβ and I told them my damaged luggage which i made a report online and no one called yet or gave me a reference number for the damaged luggage. Where is the service there? Instead of me relaxing I had a headache of these two bad situations that I did not cause. I need an immediate action, deliver it as soon as possible within the day and be compensated for the luggage and inconvenience that caused me.Overall
- They asked me to pick up for my delayed luggage which they already inconvenient me the least they can do is deliver to me and I deserve to be compensated since it caused me stressed and ruined my vacation with the follow up. No update still on what to do
- Inflight service is great
- New York-Manila
- Economy
- Loss: β¬250
- Desired solution
Matthew A
Verified | Oct 8, 2025Dublin-Mahe
Economy
Technical problems
Flight was to depart at 2pm on 4th Sept. It was delayed till 6pm when we were all boarded onto the plane and just as we all sat down we were unloaded again at 7pm and told the flight will be cancelled due to mechanical issues with the plane and we would be put up in a hotel in Dublin or put on other flights to our destination. After two hours talking to customer service and the staff at Emirates at the airport they put us on another flight to Dubai but they couldnβt get us on a flight to Seychelles until 6th September so we had an 18 hour stop over in Dubai which we would have had in Dublin too if we hadnβt taken the flight at 11pm on 5th. Over all we arrived one full day late - 24 hours in the Seychelles.- Dublin-Mahe
- Economy
Maria L
Verified | Oct 7, 2025Dublin-Mahe
Economy
Technical problems
We arrived in Seychelles on 6th Sept at 8am instead of 5th Sept at 8am. A full 24 hours past the time we were due to arrive.- Dublin-Mahe
- Economy
Bianca D
Verified | Sep 15, 2025Lisbon-Sydney
Economy
1. What time did you arrive at your final destination? I have not yet arrived at my final destination. My original itinerary was scheduled to arrive in Sydney on 10 September 2025 at approximately 22:00. Due to being denied boarding and not receiving rebooking assistance from Emirates, I was forced to purchase a new ticket with another airline. I am now scheduled to depart Lisbon on 17 September 2025 and will only arrive in Sydney more than a week later than originally planned. 2. What did the airline tell you, and when? On 9 September 2025 at Lisbon Airport, I was told at Emirates check-in that I was deemed medically unfit to fly due to a fainting episode and menstrual-related symptoms. Boarding was denied until I could provide a fit-to-fly clearance. I obtained the required medical documentation promptly, but Emirates did not provide timely rebooking assistance. When I called Emirates customer service, my call was disconnected mid-conversation and I did not receive a follow-up. 3. What care did the airline provide, if any? No care was provided. Emirates did not arrange rebooking, accommodation, meals, or transport. The only care I received was from the airport medical team, which was not organized by Emirates. 4. How did the incident inconvenience you? I have been stranded in Lisbon since 9 September 2025 and will not depart until 17 September 2025 with another airline. This has caused severe stress, disrupted my travel plans, and forced me to miss important work obligations and professional meetings. 5. Did you miss an event or lose money? Yes. I have incurred at least β¬116 in medical expenses (doctor consultation and blood tests) in order to obtain the fit-to-fly certificate. I also had to purchase a new ticket with another airline departing 17 September, as well as pay for accommodation, meals, and transport during the delay. I also lost income and professional opportunities due to not being in Sydney as originally scheduled.
- Lisbon-Sydney
- Economy
Marzena N
Verified | Sep 15, 2025Dubai-Warsaw
Economy
A completely destroyed suitcase
After the luggage was delivered, I discovered that one of the suitcases was completely damaged, with holes and cracks. I am requesting compensation or a new, larger suitcase.
- Dubai-Warsaw
- Economy
- Loss: β¬100
- Desired solution
Jason L
Verified | Sep 15, 2025Dublin-Dubai
Economy
Technical problems
4 Sep - EK162 (DUB-DXB) delayed for 6 hours from 1520hrs to 2100hrs. Eventually cancelled and re-scheduled to EK8162 on 05 Sep. 5 Sep - EK8162 delayed for 6 hours from 1700hrs to 2345hrs.- Dublin-Dubai
- Economy
Wijayamuni Suranga D
Verified | Sep 12, 2025Colombo-Birmingham
Economy
Terrible flight delay and poor flight coordination
Huge flight delay at Colombo Sri Lanka at 0305 hrs on 02 September 2025. due to heavy flight disrupt we faced lots of difficulties as family with kids. Finally reached to the Birmingham Airport nearly after 12 hours flight delay around 0030 hrs 03 September 2025. But we supposed to come at Birmingham at 1245 hrs on 02 September 2025.Overall
- Huge Flight Delay
- Food
- Colombo-Birmingham
- Economy
- Loss: β¬4420
- Desired solution
Refund
Christine F
Verified | Sep 10, 2025Dubai-Glasgow
Business
Business class not business class !!
We upgraded from Dubai to Glasgow trip but were really disappointed at the amount of infants and young kids that were in business class. We were always led to believe by Emirate advertising that business class meant that and were for adults to experience the more comfortable and relaxing experience. Screaming, yelling and vomiting infants/young kids were not part of that. Tried to relax and have a nap in the lovely chairs that converted to bed but that was a complete waste of time as the noise never stopped. So disappointed........Overall
- Paid to upgrade to business class for 1st time in our lives (66year old and 63year old)- surrounded by infants and kids screaming and vomitting. if I had known business class was like that I would not have upgraded as economy and premium had only a few in
- That I have just read that you are banning infants/young ones in 1st class which is a start. Business class too?
- Dubai-Glasgow
- Business
- Desired solution
Other
Sushitha K
Verified | Sep 8, 2025Bangalore-Dallas-Fort Worth
Economy
Since I am a grad student at a US university and I was back to starting my new semester after summer vacation, all my essentials, clothes, college bag, books, etc. were delayed for almost 5 days, which caused a lot of inconvenience and disappointment. This was my first experience of this kind. For the time being, I had to spend USD 178.59 for my necessities like clothing, toiletries, etc.
- Bangalore-Dallas-Fort Worth
- Economy
Varsha S
Verified | Sep 7, 2025London-Tokyo
Economy
No reason given
Due to the delay leaving Heathrow, we missed our connecting flight at Dubai by 30 minutes. There were no more flights to Tokyo Haneda until 7.30 am the next morning. So we asked Emirates if there were any alternatives and ended up taking a flight EK318 from Dubai to Tokyo Nareta Airport at 2.40 am. We missed our airport transfer pickup, booked for 2/9, that had been pre booked and less than 24 hours was too little notice to rearrange for pick up the next day, from Nareta Airport. So we had to pay 32000 Yen in cash for a taxi to take us to Tokyo, which ate into half the cash we had. We lost a whole day of our booking at Tobu Levant Hotel, Tokyo, for two rooms. So I have included a picture of booking.com price per night for that day. The day lost meant we didnβt get to do everything we wanted to do. We spent so much time planning this trip. We were wearing the same clothes for 3 days because our checked in bags were sent to Nareta airport. It was the worst start to the holiday. No priority for people with a connecting flight was given, when leaving the plane.- London-Tokyo
- Economy
Eleonora S
Verified | Sep 5, 2025Vienna-Dubai
Economy
No reason given
My original booking was to fly on 9th September back, but due to work commitments I paid to reschedule the flight to 29th afternoon. However flight was delayed 7 hours and departed with the night one- Vienna-Dubai
- Economy
Anonymous member
Verified | Sep 1, 2025Cairo-Dubai
Economy
UNEXPECTED BREAKDOWN IN QATAR
We were travelling from Cairo to Dubai FLIGHT NO EK 928 , 25th of August 2025, Then suddenly the flight routed to Doha and we waited more than 9 hours on the floor at Doha Airport was with kids and without comfortability , most of my luggage items were damaged and spoilt our booking reference was H5XBZN and IYPZZ2,Overall
- Flight delayed for 9 hours in Doha
- Attentive of customer service
- Cairo-Dubai
- Economy
- Loss: β¬5
- Desired solution
Gayathri S
Verified | Aug 20, 2025London-Mumbai
Economy
No reason given
First flight was delayed, and the connection was missed. I was put on a flight that departed after 6 hours, and hence arrived at destination much later than planned.- London-Mumbai
- Economy
Liene L
Verified | Aug 19, 2025Kuala Lumpur-Riga
Economy
No reason given
Hello! On August 10th, we flew according to the schedule below, five people in total. The flight to Rome was delayed, as a result of which we did not make it to our plane, which was supposed to fly to Riga. We arrived in Riga only after 25 hours!!! We all missed a full working day, which has caused us serious material losses due to not showing up for work!!! Please find a solution and compensate us for the material losses we have incurred.- Kuala Lumpur-Riga
- Economy
Alinani C
Verified | Aug 14, 2025Rome-Dubai
Economy
No reason given
My delayed flight EK96 affected my connecting flight EK763 AT 10:10 to Johannesburg and I ended up on EK765 at 14:40.- Rome-Dubai
- Economy
Uyanda Eunice C
Verified | Aug 13, 2025Rome-Dubai
Economy
No reason given
The flight EK96 departing on 13 Dec. 2024 at 20:50 was delayed with little or no information made available to passengers. My delayed flight made me miss my next flight to Johannesburg, flight EK763 10:10 on 14 December 2024 and I ended up getting on flight EK765 at 14:40- Rome-Dubai
- Economy
Ntomizodwa Eunice C
Verified | Aug 13, 2025Rome-Dubai
Economy
No reason given
Ended up missing Johannessburg Emirates flight ek763 10:10 connection on 14 December 2025 that morning and getting on an afternoon flight ek765 at 14:40 the same day.- Rome-Dubai
- Economy
Joanne F
Verified | Aug 5, 2025Economy
When we arrived one of our suitcases was badly smashed
The wheel is badly smashed and pushed up inside the case meaning the suitcase can no longer be wheeled. Various cracks and damage to the suitcase.
- Economy
- Loss: β¬300
- Desired solution
Mohammad Y
Verified | Aug 2, 2025Economy
My baggage tow wheel is broken
We are Three persons fly Emirates EK 584. 5 baggage is ck in. But unfortunately one baggage 2 wheel is broken. Airport meet and great service is handle my baggage. That's why Don't see airport my baggage is damage. Ck in my house than seen my baggage is damage.
- Economy
Sarah S
Verified | Aug 2, 2025Economy
bags broke
two of my suitcases were damaged on the flight. one wheel broke off completely and the other had a large crack on its front side. despite being cling wrapped
- Economy
- Loss: β¬100
- Desired solution
Jixian Z
Verified | Jul 21, 2025Economy
Damaged baggage
I am writing to report damage to one of the suitcases received upon arrival. When my parents collected their checked luggage after arriving on flight EK39 then EK9 from beijing to London Gatwick via Dubai on 19 July 2025, they discovered that one of the suitcase wheels was completely missing. Unfortunately, my parents do not speak English and were unable to report the issue at the airport. However, the driver who picked them up from the airport can confirm the condition of the luggage upon arrival and serve as a witness.
- Economy
- Loss: β¬500
- Desired solution
Khurram A
Verified | Jul 15, 2025Economy
Unsatisfactory Flight Experience
I am writing to formally express my dissatisfaction with my recent experience aboard flight [Flight No: [EK - 602 ] - Booking Reference: HF5AYN] from Dubai to Karachi on Thursday, 10th of July 2025. The aircraft itself appeared noticeably outdated, and the air conditioning was ineffective throughout the journey, making the environment physically uncomfortable. More concerning was the demeanour of the cabin crew, which lacked courtesy and attentiveness. Requests for basic necessities like water had to be repeated multiple times, and the overall behaviour of the crew suggested a reluctance to engage or assist passengers. This experience did not align with the standards Emirates promotes and was far below expectations. I believe feedback like mine is valuable to ensure quality control and improve future passenger experiences. I request that this matter be reviewed and addressed appropriately.- Economy
Gwendoline S
Verified | Jul 15, 2025Economy
Seating
I was in Seat 86 H zone C and my carea was in the window seat There was no room The seat was so small. Every time someone went up the back to the tiolets I would get nuged It was most uncomffey. I could not sleep for people nudgeing me every time they went up the back of the plane I have been flighing with you for years now. I changed from Singapore Airline to be with you. I never complaind when I went to Italy and we had to live in the same cloths for 3 days as our bags didnt make it on the plane But my last trip with you this year was a nightmare I am going oveseas again in August this year and am going with Quants I hope my holiday is better this time and I get a better seat for my care and myself Thank you for reading my complaint I have to say that your Airline is the best I have ever been on. and next March when I go I will be booking with you. Gwendoline Simpson Yvonne Spedding- Economy
Zainab A
Verified | Jul 10, 2025Economy
Damaged luggage
Flight from Dubai Emirates at 3:30 direct flight to Toronto. Once i arrived i notices my luggage was damaged. As you can see in the attachments, one wheel fell off and that whole side is cracked. I look forward to hearing from you. Thanks Zainab Aryan
- Economy
- Desired solution
Expenses reimbursement
Barbara D
Verified | Jul 8, 2025Economy
Damaged Checked Bag
Flights were excellent but one of our checked bags was damaged. It had been a long journey with a long layover and I wasnβt feeling well so didnβt report this at the airport at the time but was advised I should still get in touch as one of the wheels is damaged making the bag difficult to use, and one of the rest bits has broken off almost entirely.
- Economy
- Desired solution
Bader A
Verified | Jul 7, 2025Paris-Melbourne
Economy
No reason given
As the connecting flight in Dubai was cancelled due to the delay of the first flight, Emirates automatically rebooked me on a flight 5 hours later, resulting in an arrival at my final destination with a delay of over 6 hours. This delay caused me to miss a major professional event for which I was travelling, with significant consequences on a professional level. I was supposed to arrive at 16:25pm originally in melbourne and I actually arrived at 10.30pm. The airline only offered a small complementary meal.- Paris-Melbourne
- Economy
Quang Minh L
Verified | Jul 5, 2025London-Ho Chi Minh City
Economy
No reason given
Due to the conflict in the Middle East, my first flight from London to Dubai (EK6) had to take a different path to stay clear of the conflicted airspace. Moreover, the flight was delayed and departed 34 minutes late. This caused my actual arrival time to be 46 minutes later than scheduled (not counting the time taken to deplane). Before landing, Emirates had automatically rebooked me on flight EK364, departing at 4:00 UTC+4 on 18 June 2025, causing me to wait approximately 19 hours in Dubai. After deplaning at around 9:00 UTC+4 on 17 June 2025, Emirates assisted me with obtaining a visa to enter Dubai, provided me a ticket for flight EK364 and compensated me with a hotel room as well as a shuttle service between the airport and the hotel. Upon checking FlightRadar24, the originally flight that I was supposed to be on (EK392) was also delayed by 51 minutes, departing at 10:26 UTC+4, meaning that had Emirates not automatically rebook me onto flight EK364, I would have had enough time to make it through security and board flight EK392. I was supposed to arrive at Ho Chi Minh City at 20:00 UTC+7 on 17 June 2025. However, in the end, I arrived at around 14:45 UTC+7 on 18 June 2025, meaning that I arrived at my final destination nearly 19 hours later than expected.- London-Ho Chi Minh City
- Economy
Maciej M
Verified | Jun 27, 2025Hyderabad-Warsaw
Economy
I raise compliant to Emirates. Id: DXB/X/EL/190525/8263134 Dear Customer Service, I am really disappointed with the response and the way you handle this case. As summary I was not allowed to enter flight from Dubai to Warsaw (EK2022) on May 9th and rebooked to the next day flight, despite minimum transfer time in Dubai was met. Despite I was asking Emirates crew on Dubai airport to allow me to travel as originally booked. That ask was rejected without any reason. Then, I asked for my luggage to be delivered to the hotel I was checked in (around 4pm at Dubai airport). Despite few asks my suitcase was never delivered to the hotel and there was no information that it won't be delivered, so I was left even without fresh clothes. Additionally, next day on June 10th, I went to customer service just curious to confirm my suitcase will travel with me and I found out that there is no luggage assigned to my travel. The lady was kind enough to fix it, but if I would not do it the suitcase would not be delivered to Warsaw. Summarizing the mistreatment and lack of explanation from Emirates is very disappointing thus EK2022 boarding denial and my suitcase delivery failure deserves adequate compensation. Maciej
- Hyderabad-Warsaw
- Economy
Raymond G
Verified | Jun 23, 2025Glasgow-Sydney
Economy
No reason given
Our flight from Glasgow to Dubai EK0028 arrived 30 minutes late. We rushed to the next gate to make our connecting flight to Sydney EK0414 and arrived at the gate at 1.50am, before the gate closed at 1.55am. We were informed we could not board the plane and that we had been rebooked on flight EK0412 departing at 10.20 am on 18 June and arriving at Sydney at 6.30am, 8.5 hours later than we should have.- Glasgow-Sydney
- Economy
Jacqueline M
Verified | Jun 22, 2025Glasgow-Sydney
Economy
No reason given
Our flight from Glasgow to Dubai was delayed, however we got to the gate in time to make our connecting flight. We arrived at the gate at 1.50am and it was closing at 1.55am (we had our boarding passes issued in Glasgow) We were denied access to the plane. We were informed we had been re-booked on a flight no.EK0412 departing 8 hours later.- Glasgow-Sydney
- Economy
Geordie G
Verified | Jun 22, 2025Glasgow-Sydney
Economy
No reason given
Despite our Glasgow to Dubai flight being late into Dubai, we were actually able to get to the gate for our flight to Sydney before it closed, however unbeknownst to us we had already been bumped from that flight and rebooked on the later Sydney flight. We were meant to get in to Sydney at 10:05pm on 18 June, but getting bumped to the next flight meant we instead landed at 6:33am on 19 June, 8 and a half hours later than we should have been.- Glasgow-Sydney
- Economy
Sayeda Fatmi W
Verified | Jun 21, 2025Economy
I lost my cargo luggage which booked from dhaka to amman
I booked my cargo luggage at Dhaka chack in point upto Amman, when I arrived amman , i didnt found my luggage ,and its still missing .my luggage tag number is : EK425750, from dhaka airport they didnot put tag in my luggage, and i didnt found that tag during my journey , finally I found this number when I returned to dhaka and claim in the Emirates office with my boarding and seat number.
- Economy
- Loss: β¬2200
- Desired solution
Other
Hendrik R
Verified | Jun 20, 2025Economy
lost luggage - luggage not found at schiphol airport
Left the airport without having filed a lost bagage claim - need assistance to locate the luggage: suitcase - dark blue with red belt attached - approx 17 kg- Economy
- Loss: β¬2500
- Desired solution
Other
Sanjeev S
Verified | Jun 18, 2025Economy
Luggage got cracked which was wrapped in plastic.
Luggage (Bag) got cracked due to mis handling which I noticed after reaching my final destination at Schliersee Bavaria on 12/6/25
- Economy
- Desired solution
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