Emirates Airlines complaints: comments, page 5
262 comments
Randzel U
Verified | Dec 3, 2024
Manila-Dubai
Economy
Damaged Baggage
The travel was smooth. All the cabin crews were approachable and foods were amazing, too. However, when I reclaimed my baggage, it has a crack and few scratches. I would like to request a compensation. I have the photos and here was my booking reference during the trip HED5VS under Unating/RandzelMS
- Manila-Dubai
- Economy
Mark R
Verified | Nov 30, 2024Manchester-Dubai
Economy
Technical problems
Same as claim submitted we were on a runway for 4 hours before flight cancelled.. losing night of hotel, and cost of 2 taxis.- Manchester-Dubai
- Economy
Mark R
Verified | Nov 30, 2024Manchester-Dubai
Economy
Successful claim
Technical problems
We were on the run way for 4 hours before being told the flight was cancelled. we missed a night at out hotel which was Β£350 Had to get a taxi there and back which was Β£95- Manchester-Dubai
- Economy
- Successful claim
Rupen B
Verified | Nov 30, 2024Ahmedabad-San Francisco
Economy
Bag damaged
After landing in San Francisco, I needed to get to a work appointment so had to leave the airport quickly and didnβt have time to stand in line at the baggage counter to report my claim. My bag was damaged and I would appreciate your help with reimbursement . I am an emirate member EK 271 808 342- Ahmedabad-San Francisco
- Economy
- Desired solution
Stacey K
Verified | Nov 29, 2024Dubai-Barcelona
Economy
Lost luggage, delayed flight, laughable compensation
Emirates delayed our flight 17/4/24, told no one why, staff had no clue what was going on and when people started getting agitated by the lack of information at the airport Emirates staff started to threaten the public with the police. Thousands of people were left unsupported by Emirates who could not tell anyone what was going on with their flights. When we asked to speak to a Manager we were told they would not come out. After being left stranded on the floor of the airport for approx 24 hours with staff unable to give us any idea of when our flight to Barcelona would go ahead, we finally managed to get a flight out. Despite assuring us our luggage would be on board, when we arrived at Barcelona airport an employee of Emirates, who happened to be on the flight advised that NO ONES luggage was put on board, a premeditated decision made by Emirates but they did not tell any passengers. This same employee advised to go to the Menzies counter to make a lost luggage claim which we did. We asked this employee when we could expect to receive our luggage, they advised us it would be on the next flight from Dubai to Barcelona that evening and that the luggage would then be delivered to our hotel, that never happened. When we were at the Menzies Counter we again asked about when we could expect our luggage and was told the same thing. We asked if our luggage does not arrive what we should do as we had NOTHING, they said to buy what we needed, keep receipts to submit for a refund. We also explained to the Emirates employee and the Menzies Counter we were leaving Barcelona in 3 days for a cruise and were assured our luggage would be delivered before then, again that did not happen. Our luggage did not show up that night as promised so for the next 7 days we rang and emailed Emirates daily, with no response or reply. We also had the cruise ship we were on contact them on our behalf, again, no response or reply. Finally on the evening of the 24/4/24, Emirates finally rang us and said our luggage had been found, I asked if all four bags were found, they didn't know. I explained again, we were on a cruise ship now, how do we get our bags from Barcelona, they advised we would have to pay them to courier it to us, in US dollars. We then got the cruise ship involved again, they said they would send a Representative to Barcelona to collect our bags from the airport and would have that delivered to our ship at no cost to us, originally Emirates agreed to this scenario but when the cruise ship Rep attended the airport Emirates refused to give them our luggage, saying we had to attend in person. The cruise ship again helped us, they chartered a car from Palamos to Barcelona on the 25/4/24 for my husband and others effected by Emirates lost luggage, after driving nearly two hours to get to the airport my husband was then told by Emirates that actually no, your luggage is not here, we have put it on a truck to deliver to the ship. So that whole day was wasted due to Emirates poor service and misleading information, that day was our wedding anniversay, the whole purpose of our trip and we had to spend that day apart. As we had no luggage for over a week, we had bought items like clothes, shoes, toiletries, medication etc. we kept receipts of everything we bought, took photos of the items and the receipts together, doing what Emirates asked us to do to action a refund. When we attended Lisbon airport to fly back to Perth, we were then advised by Emirates, that our luggage was overweight, which was only due to us having to buy items to wear in the absence of our own luggage which they lost. They had the audacity to charge us $839 euros, on top the costs we had already incurred to buy items to get by on our holiday. One the of Emirates Managers at the baggage counter, gave me her name and a card and told me to email Emirates customer service to get a refund on the excess baggage as she agreed it was unfair for us to have to pay this given our situation. When I returned to Perth I submitted all my receipts, photos, an outline of what happened to us, the receipt for the excess luggage to Emirates, true to form from them I had no response for months. I had to keep chasing them, I put in my original claim in May 24, we are now at the end of November 24, with no resolution from them. Their customer service line offered no help, I had to keep emailing, I had to supply my receipts 5 times to them, then finally I got an offer from them, the absolute minimum they could offer, under the Warsaw Convention which they hide behind. Their offer comes no where near my costs, they did not even refund my excess luggage, despite being told by an Emirates Manager they would. Emirates treat their clients terribly, they know they are a big company, they know they can drag it out, they know nothing is going to happen to them and they accept accountability for nothing. Their staff lies to people on the ground about what they can expect in terms of refunds because they know when you get home there is very little you can do to seek justice.- Dubai-Barcelona
- Economy
- Loss: β¬4374.93
- Desired solution
Jessica F
Verified | Nov 23, 2024Paris-Dubai
Economy
Damaged suitcase
My suitcase has been completely damaged. The lock was broken off and the corner was damaged. Clearly airline staff were throwing the suitcase around with no regard for my things.
- Paris-Dubai
- Economy
- Desired solution
Haya A
Verified | Nov 21, 2024Christchurch-Cairo
Economy
Delayed 5 hours, lost luggage
My recent experience with Emirates has been extremely disappointing and frustrating. My flight from Sydney was delayed by 5 hours, during which the staff provided no clear communication or support and treated passengers poorly. To make matters worse, my luggage is still lost, and despite multiple attempts to seek assistance, no one has been helpful or provided any updates on its whereabouts. When rebooked, I was given only 20 minutes to make my connecting flight in Dubai, which was unrealistic and caused immense stress. I barely made it to my next flight, arriving in Cairo 7 hours later than planned, completely disrupting my schedule. The lack of accountability and support from Emirates has made this experience unacceptable.- Christchurch-Cairo
- Economy
- Loss: β¬800
- Desired solution
Haya A
Verified | Nov 21, 2024Christchurch-Cairo
Economy
They lost my luggage and delayed my flight by 5 hours
My recent experience with Emirates has been extremely disappointing and frustrating. My flight from Sydney was delayed by 5 hours, during which the staff provided no clear communication or support and treated passengers poorly. To make matters worse, my luggage is still lost, and despite multiple attempts to seek assistance, no one has been helpful or provided any updates on its whereabouts. When rebooked, I was given only 20 minutes to make my connecting flight in Dubai, which was unrealistic and caused immense stress. I barely made it to my next flight, arriving in Cairo 7 hours later than planned, completely disrupting my schedule. The lack of accountability and support from Emirates has made this experience unacceptable.- Christchurch-Cairo
- Economy
Elio M
Verified | Nov 19, 2024Milano-Melbourne
Economy
Problems at airport
The initial flight was delayed for more than 3 hours, and causing me to lose my connection in Dubai for Melbourne. The airline rebooked another flight for the day after, arriving around 23h local time in Melbourne, and provided me with food and hotel. However, despite this was supportive, I had to take another day off from my job and to reschedule several clinics (Iβm a doctor), causing additional distress for me, my family and all the patients involved as well. I hope this will provide further detail of my necessary claim.- Milano-Melbourne
- Economy
Ashok C
Verified | Nov 15, 2024Delhi-Montreal
Economy
One of my baggage was damaged
One of my baggage (trolley bag) was damaged near the wheels by Emirates. I would like Emirates to pay the compensation for the damage.
- Delhi-Montreal
- Economy
- Desired solution
Jcf J
Verified | Nov 12, 2024Manchester-Dubai
Economy
Manchester Airport T1 gate 20B
Departing from this gate 20B is horrendous as its just like a cattle shed. Why do emerates airline allow this to go on. Heavy congestion for passengers. Fis it emerates- Manchester-Dubai
- Economy
- Desired solution
Other
Samir N
Verified | Nov 11, 2024Tunis-Dubai
Economy
very bad experience happen by today with my family
very bad service- Tunis-Dubai
- Economy
- Desired solution
Behnam K
Verified | Nov 4, 2024Tehran-Dubai
Economy
flight cancelation
our flight was on 8 oct from Teh to dubai at 4:30 pm and dubai to montreal at 2:30 . However only 5 hours before flight , emirates informs us that our flight was canceled, without providing hotels ... our agency finds a ticket with flydubai on 10 oct with fligh dubai??? is the price same??the emirates flight is more expensive in comparison with fly Dubai, we are 3 person.- Tehran-Dubai
- Economy
- Loss: β¬800
- Desired solution
Behnam K
Verified | Nov 4, 2024Dubai-Montreal
Economy
baggage lost
my baggage with ref no. FZ501134 was lost. from 11 oct until now (3 NOv 2024) still looking for my baggage and not found??????????????. it includes lots of food s, important medicine , luxury goods, nuts, pistachio , saffron .. how is responsible
- Dubai-Montreal
- Economy
- Loss: β¬2000
- Desired solution
Pui Kee C
Verified | Nov 2, 2024Milano-Kuala Lumpur
Economy
baggage damaged
The bag is broken at the bottom, I don't know on which point of the flights it happened. 2 wheels are broken which you can see in the photo
- Milano-Kuala Lumpur
- Economy
- Desired solution
Rosemarie G
Verified | Nov 1, 2024Dubai-Manchester
Economy
Suitcase damaged
When I collected my suitcase that had been in the hold it was damaged. There was a big dint in the side of the suitcase.
- Dubai-Manchester
- Economy
- Desired solution
Anthony B
Verified | Oct 28, 2024Zurich-Dubai
Economy
Broken suitcase
We only noticed upon unpacking our suutcase at the hotel that the corner of the suitcase was completely broken.
- Zurich-Dubai
- Economy
- Desired solution
Christiane D
Verified | Oct 25, 2024Duesseldorf-Brisbane
Economy
My bag is damaged
The bag is broken on the back side, I don't know on which point of the flights it happened. The bag has been checked through in Dubai.- Duesseldorf-Brisbane
- Economy
- Desired solution
Refund
Susmita A
Verified | Oct 15, 2024Kathmandu-Malta
Economy
Baggage Damage
Since emirates is the biggest airline in the world but there service i upload some pictures, Thank you
- Kathmandu-Malta
- Economy
- Desired solution
Andreas V
Verified | Oct 14, 2024Dubai-Hamburg
Economy
Your award winning entertainment in row 29 did not work
Your award winning entertainment in row 29 did not work, even after several restarts by the crew. Completely unacceptable. I expect a compensation. My next flight to DXB will come soon.- Dubai-Hamburg
- Economy
- Desired solution
Aimee G
Verified | Oct 11, 2024Dubai-Cape Town
Economy
Concern Regarding Unhygienic Conditions on Flight from Dubai
Dear Emirates Customer Service, On my flight from Dubai to Cape Town on 9th October 2024, I noticed what appeared to be black mold or excessive dust on the air conditioning vent above my seat. Given the health risks associated with mold and the importance of hygiene, this was very concerning. Unfortunately, I only noticed it after landing, and I was too exhausted to report it at the time. I kindly urge Emirates to address this issue promptly.
- Dubai-Cape Town
- Economy
Alan W
Verified | Oct 9, 2024London-Dubai
Economy
Technical problems
Kept receiving updates advising of flight delays Flight finally left but hours later No information given to say that there was problems at Dubai just that they had staff shortages on the flight.- London-Dubai
- Economy
Brenda W
Verified | Oct 8, 2024London-Dubai
Economy
Technical problems
Kept getting messages amending flight take off times Unsure of time of arrival No information from airline other than problems at Dubai airport- London-Dubai
- Economy
Kuljit D
Verified | Oct 3, 2024London-Bangkok
Economy
No reason given
I missed my connecting flight in Dubai going to Bangkok as my flight from London to Dubai arrived late and I had to wait over 6 hours until there was another available flight.- London-Bangkok
- Economy
Thampi G
Verified | Sep 29, 2024Dublin-Kochi
Economy
Don't remember
The flight delayed from Dublin and we were stucked in Dubai for 2 days.we lost 2 days and our holidays planned in India with my families, were abandoned causing a lot financially.Also my sister-in- law came from Canada to visit us and had plans in those days with whole families.My brother was also there waiting us.But we couldnot make it all because of this flight delay.- Dublin-Kochi
- Economy
Ahmed M
Verified | Sep 28, 2024Dubai-Cairo
Economy
Lost luggage
My luggage got lost and includes items worth 200,000 egp my wedding in few weeks and includes everything - i ask foe compensation on my bank account , hope it comes from Dublin where a mistake happen by an officer from emirates airline in dubai airport- Dubai-Cairo
- Economy
- Loss: β¬40000
- Desired solution
Mukesh P
Verified | Sep 28, 2024Ahmedabad-Brussels
Economy
Transfer at Dubai very long, tedious - unhelpful staff
There are THREE major issues that I wish to complain about. 1- I ARRIVED FROM AHMEDABAD IN DUBAI (FLIGHT EK 539) AT TERMINAL C on 25th Feb 2024. FROM THERE I MADE MY WAY TO TERMINAL A FOR MY BRUSSLES FLIGHT (EK183). SINCE THE UNDERGROUND RAIL LINK WAS NOT WORKING SO I TOOK A COACH TO GET THERE. AFTER A LONG WALK I REACHED THE BUSINESS LOUNGE WHERE THEY ASSURED ME THAT THE FLIGHT WILL TAKE OFF FROM GATE 8A WHICH WAS DIRECTLY CONNECTED TO THE PLANE WHICH WAS OBVIOUSLY A TOTAL LIE: SINCE GATE 8A WAS A LIFT TO THE GROUND FLOOR AND FROM WHERE WE HAD A 20-30 MINUTE BUS DRIVE (AFTER A WAIT OF 10 MIN FOR THE SPECIAL βBUSINESS COACHβ) TO THE PLANE. SO ALL IN ALL I SPEND NEARLY TWO HOURS BEING MOVED FROM INCOMING TO OUTGOING FLIGHT WITH NO MORE THAN 40 MINS IN THE BUSINESS LOUNGE. THAT IS NOT WHAT I PAID AROUND 4K EUROS FOR! 2- AT EACH AND EVERY POINT WHEN I HAD TO ASK FOR INFORMATION FROM AIRPORT OR EMIRATESβ STAFF I WAS EITHER MISDIRECTED; ALMOST EVERYONE JUST POINTED IN SOME DIRECTION WITHOUT ANY FURTHER DETAILS. IN THE BUSINESS LOUNGE THINGS WERE PARTICULARLY BAD. I ASKED TO BE DIRECTED TO THE SMOKING AREA IN THE BUSINESS LOUNGE IN TERMINAL A AND two STAFF POINTED IN THE COMPLETELY OPPOSITE DIRECTION. WHEN I ASKED FOR OLIVES WITH MY BEER THE BAR TENDER POINTED TO A COUNTER THAT HAS no OLIVES. WHEN I INFORMED HIM, HE JUST SHRUGGED IS SHOULDERS AND SAID THAT THEY SHOULD BE THERE AND DIDNβT KNOW WHY THEY WERE NOT β NO OFFER TO GET THEM FOR ME. THE FOOD IN THE LOUNGE WAS JUST TASTELESS CRAP. 3- I USED TO FLY EMIRATES A LOT BETWEEN 2005-2018 (AT LEAST TWICE YEAR BETWEEN INDIA AND UK/EU). I REMEMBER A GREAT AIRPORT (NOW IT MORE LIKE A CROWDED RAIL STATION PLATFORM IN INDIA). I REMEMBER A KNOWLEDGABLE AND FRIENDLY STAFF (NOW THEY JUST COULD NOT BE BOTHERED WITH CUSTOMERS/PASSENGERS). I REMEMBER SUPERB FOOD IN THE BUSSINESS LOUNGES AND ATTENTIVE SERVICE (NOW THAT IS HISTORY β FOOD WAS SERIOUSLY BAD AND STAFF WERE NOT REALLY HELPFUL WITH SOME STRUGGELING TO COMMUNIUCATE IN ENGLISH). I GUESS EMIRATES IS NOW SO WELL ESTABLISHED THAT IT DOESNT REALLY CARE ABOUT SERVICE OR PASSENGERS DISCOMFORT - NOT LIKE IT USED TO BE. MY EXPERIENCCE WAS ON A BUSINESS CLASS TICKET; GOD KNOWS NOW BAD IT MUST BE FOR ECONOMY CLASS. THANK GOD I NOW HAVE MANY OTHER OPTIONS FOR FLYING BETWEEN INDIA AND EUROPE/AFRICA. i also which to add that the emirates online complaint system does not work - i tried to upload the above FIVE times.- Ahmedabad-Brussels
- Economy
- Desired solution
Sabirah E
Verified | Sep 26, 2024Copenhagen-Dubai
Economy
Damaged baggage
When I arrived at my apartment and opened my baggage, all of my clothes and belongings in my bag was wet and some of the things where stained, I attached pictures of the clothes where you can see itβs wet, but everything else was also wet but you canβt see it because if the fabric itβs made of
- Copenhagen-Dubai
- Economy
- Desired solution
Anonymous member
Verified | Sep 24, 2024Bangkok-Tel-aviv
Economy
Damaged luggage
Dear Sir, Madam, On Sep. 23 I flew with Emirates from Dubai to Tel Aviv. This concerned flight fz1245. My booking reference is ksmman. Upon arrival, my baggage came off the conveyor belt damaged. The whole bottom and wheels were totally smashed According to the Montreal Treaty, I am entitled to compensation. I herewith hold you liable for the damage that my baggage incurred during the flight operated by your airline. Please confirm you will reimburse me for the damage, thank you, Ann Eisenberg chanaestherm@gmail.com
- Bangkok-Tel-aviv
- Economy
- Loss: β¬150
- Desired solution
Junaida S
Verified | Sep 20, 2024Kuala Lumpur-Hamburg
Economy
Damaged luggage handle
Arrived in Hamburg and received my luggage with a broken/damaged handle. Handle were crooked. There are dents around the handle area.
- Kuala Lumpur-Hamburg
- Economy
- Desired solution
Syed Omer Ahsan G
Verified | Sep 18, 2024Dubai-Calgary
Economy
Bags damaged
Three out of eight checked bags were found damaged. One bag had forced breakage of zipper. One bag had a broken wheel and one bag had a broken lock.
- Dubai-Calgary
- Economy
- Desired solution
Paula L
Verified | Sep 12, 2024Barcelona-Melbourne
Economy
Luggage damaged
When I got my suitcase in Melbourne it was damage the top corner was caved in It was smashed on one corner
- Barcelona-Melbourne
- Economy
- Desired solution
Pengfei D
Verified | Sep 1, 2024Catania-Beijing
Economy
Technical problems
As informed by the airport, on 14th August, my flight from Catania to Dubai (EK 2186) was cancelled due to technical issues, then fly dubai re-arranged my flight from 14th August to 15th August at 06:30 (EK 2186) . On 15 August, my flight from Catania to Dubai was cancelled again due to Mount Etna erupts, then fly dubai arranged another flight for me from Catania to Dubai on 16 August at 06:00 (FZ1484) and arranged my connecting flight from Dubai to Beijing on 17th August at 03:50. Finally, I arrived at Beijing on 17th August at around 16:00 local time.- Catania-Beijing
- Economy
Miranda C
Verified | Sep 1, 2024Birmingham-Dubai
Economy
Problems at airport
I waited for around 5 hours to check in. The airline didn't offer any vouchers or water whilst I waited in the queue. They didn't offer any information about what was happening. First Class were able to check in. When I finally checked in, they told us to go straight to the gate. I grabbed a sandwich from WHSmith and boarded the flight directly. However, the flight stayed grounded for a few more hours. I waited on the flight without water or refreshments. The plane landed in Dubai around 4:40 and I had missed my connection. I was told to go straight to the gate because the plane was boarding at 05:25. They gave me a voucher but I couldn't use it near the gate so I grabbed a coffee and boarded the plane. We sat on the plane for over two hours due to a technical problem with the brakes. The pilot reported this and engineers came onto the plane to sort the problem out. I finally arrived in Bangkok around 17:30. Emirates have contacted me to say that it was an Birmingham airport problem and I wasn't due any compensation from them, but their handling of the delay was terrible. The plane from Dubai to Bangkok was also delayed. I arrived around five hours late at my destination. I selected no above because they haven't offered me a voucher or asked me to sign anything.- Birmingham-Dubai
- Economy
Shafia S
Verified | Aug 31, 2024Newcastle-Jeddah
Economy
Damaged baggage
My checked in suitcase got damaged that has detroyed my whole set of suitcase. I need to get compensation to purchase new set of suitcase
- Newcastle-Jeddah
- Economy
- Loss: β¬94.85
- Desired solution
Coral B
Verified | Aug 29, 2024Rome-Brisbane
Economy
Successful claim
Technical problems
They arranged the flights after they cancelled it on the 19/8/24. They arranged the new connecting flight from Dubai to Brisbane- Rome-Brisbane
- Economy
- Successful claim
Peter B
Verified | Aug 28, 2024Rome-Brisbane
Economy
Technical problems
Our flight to Dubai EK8098 on 19/8/24 was cancelled by Emirates the next flight they booked us on was on 20/8/24 at 19:20. EK098. Which also meant that our connection from Dubai to Brisbane was missed so they booked us on another flight EK0434 on 21/8/24. Arriving in Brisbane on the 22/8/24 at 6:30 am. We were meant to land on th 20/8/24 at 23:30 Our booking ref is 6XEJQG- Rome-Brisbane
- Economy
Coral B
Verified | Aug 28, 2024Rome-Brisbane
Economy
Technical problems
Flight was cancelled got transported to hotel after a few hours. Suitcase got broken and than our flight from Dubai was changed and had to get transport change for trip back to home town- Rome-Brisbane
- Economy
Abdul S
Verified | Aug 15, 2024Jeddah-Δ°stanbul
Economy
charged me $1500 US Dollars Extra
to Emirates Good evening, I understand that I did not show up to the original flight. However, it would've been more reasonable if the penalty had been smaller. I just recently got laid off so the $1500 USD penalty was a bit much on my end. I know that my actions of missing the flight have to have consequences that needed to be dealt with, but for a flight like the one my family and I flew on... It was a very terrible experience and truly affected the way I now see Emirates and FlyDubai. I felt very luxurious while flying Emirates. On the other hand, FlyDubai was lousy and did not offer any snacks or juices. They only had one meal option and a small container of water. No juice, sides, chocolates, nothing. Also, they were short handed and took a long time to attend to all the passengers. The flight attendants were not even in the proper attire and did the bare minimum to adjust to one's needs while flying. This certainly changed how I view Emirates and I will now reconsider flying with them ever again. A full refund would be greatly appreciated, I just wanted to take my kids to perform Umrah and I ended up leaving with $1500 less than I had originally came here with to enjoy and spend wisely on my family. I take my money spending very seriously and only make sure my money is put in the right place, in the right hands. Moreover, the penalty I was forced to give up because of a missed flight should not have been that much and the next flight they put us on is the same time the next day and the plane was 3/4 empty. and again, it would be greatly appreciated if I could get a full refund as it will surely make my day and help me reconsider flying Emirates again. Thank you, Abdul Saleh 303-669-8898- Jeddah-Δ°stanbul
- Economy
- Desired solution
Refund
Vishakha P
Verified | Aug 12, 2024Dubai-Washington
Economy
Damaged baggage
One of my bag was Damaged during flight. We contacted Emirates personnel but they told us to file complaint online.
- Dubai-Washington
- Economy
- Loss: β¬150
- Desired solution
Refund
Sofia K
Verified | Aug 12, 2024Manchester-Dubai
Economy
Poor behaviour by staff
I am writing to express my deep dissatisfaction with the treatment I received during my recent experience with Emirates. I have been a loyal customer for 17 years, frequently traveling in various classes. However, I encountered an incident on this occasion that left me feeling both humiliated and disrespected, something I have never experienced before. While boarding, I was traveling in economy class and was waiting in the queue. A stewardess at the business class lane invited me to come forward as the lane was empty. However, midway through the scanning process, as I was about to board, she abruptly returned my boarding passes and passports when a business class passenger appeared behind me. This action, carried out in the presence of a large and busy crowd, was deeply embarrassing. I believe this situation could have been managed more professionally. If your policy is to keep business and economy class passengers separate, then it should be consistently enforced. Alternatively, if you choose to offer facilitation, it should be done with respect and consideration, without causing embarrassment to any passenger. This experience has unfortunately tarnished my previously positive perception of Emirates. I sincerely hope that you will take this feedback seriously and implement measures to prevent such incidents in the future, ensuring that all passengers, regardless of class, are treated with the respect they deserve.- Manchester-Dubai
- Economy
Dilipkoemar K
Verified | Aug 10, 2024Amsterdam-Denpasar
Economy
ticket wasnot issued despite teh fact that it was paid
On 30 July 2024 I made a booking by calling Emirates, booking reference is H5QR72, Payment 0f 1.933,32 EUR has been transferred on 30 July 2024 time 16.22. Today spoken Emirates customer service with T-Sanjay (Shinie) and she told the tickets was not issued on time and the booking ahs been cancelled. This is a fault made by Emirates and now the ticket prices are 3k plus for the same route. The customer need to pay 1.3k more for a fault made by Emirates. I'm flying with Emirates since 2011, I'm not happy with this. My trip for this booking is 4 Sept to Bali and bak 16 Sept with stopover in Dubai an back to Amsterdam on 8 Sept with my wife. The customer care said to refund the money, but this is very cheap options. Emirates make the mistake and I have t pay for this. I don't want a refund, I want our tickets that I have pay for. Hope Emirates can do something for this loyal customer. I was very satisfied with Emirates and advise my family and friends to fly with Emirates. I trust Emirates for a professional solution in this.. Best regards- Amsterdam-Denpasar
- Economy
- Desired solution
Nasir M
Verified | Aug 10, 2024Karachi-Brisbane
Economy
At Karachi Airport handed over my 3 pieces luggage. 1 lost.
On 30th July travelled from Karachi to Brisbane via Dubai. Three pieces luggage booked at Karachi , however at Brisbane received only two. Cricket bat not received. Today is 10th day and no clue yet. Very disappointing situation. On 11th 2100 by EK-435 flying back to DXB followed by KHI flight. Now I'm afraid of Emirates services. Need to know status.
- Karachi-Brisbane
- Economy
- Desired solution
Other
Shi Qian P
Verified | Aug 9, 2024Madrid-Taipei
Economy
Successful claim
Technical problems
Our flight from Madrid (EK142) was suppose to depart at 15:25 on 8Aug but due to technical faults, departure was delayed till 17:55. Hence our flight (EK142) landed in Dubai at 02:30 9Aug instead of 00:35. After landing, cabin crew told us that the airport had sent staff to guide the passengers with a short connecting flight, and upon exit from the aircraft, staff members of the airport guided us to wait for a shuttle bus to take us to the C gates. The shuttle bus took around 20minutes to arrive before we got on, and our journey was also delayed as there were significant traffic that hindered our move across to the other terminal. All these, regardless of the fact that I had highlighted to the staff members several times that my gate closes at 03:20. I (together with another three passengers who were supposed to take the connecting flight to Taipei) arrived at gate C21 for our flight EK366 at 03:30 9Aug, and we were refused entry. Staff member at the gate as well as the supervisor had insisted that they had waited for us for way too long (a mere 10minutes). We were then told to head to Connections counter in the B Terminal. The counter rebooked us for the next earliest flight which was EK366 of 10Aug, and had given us a night's stay at Copthorne Airport Hotel with three meals provided for the stay. We are grateful for this, but our entire journey had been delayed by 24hours due to a 2-hour delay at Madrid-Barajas airport. I had work meetings that I had to miss and had to spend more than 48hours in the same clothing. Furthermore, on the first flight EK142, my seat (88J) and several others around me (rows 87 and 88 H,J,K) had problems on the entertainment system which we were already not pleased about. For a 7-hour flight, we were limited to 8 movies where only 2 were in English. This inconvenience was unable to be fixed preflight and onflight. We had asked if free onboard wifi could be possible as that would provide us with some entertainment but we did not receive anything. This entire flight experience had changed my opinion about the airline and its standard of service.- Madrid-Taipei
- Economy
- Successful claim
Hiba M
Verified | Aug 5, 2024Cairo-Dubai
Economy
Delay in the airport and employee attitude
Dear Emirates Airlines, I am writing to express my dissatisfaction with the service I received during my recent flight on July 28, 2024, from Cairo International Airport to Dubai, with a check-in time of 2:45 am and an arrival time of 7:10 am.First, I want to report the conduct of one of your employees at Cairo International Airport, named Marwan. His behavior towards customers was very unprofessional. I encountered a problem with my luggage weight, and he demanded an unreasonable sum of money, trying to provoke me instead of handling the situation cooperatively. After I insisted on a financial receipt, he eventually accepted and issued the receipt, and I paid the amount. In addition I want express dissatisfaction with the service I received upon boarding the plane, I discovered that my assigned seat was broken. Despite the inconvenience, I waited inside the plane while the staff attempted to resolve the issue. Eventually, I was given a different seat, but it did not provide the same level of comfort as my original seat.I am extremely upset about this situation. The discomfort and the delay significantly impacted my travel experience.I hope that you will address these concerns promptly to improve the quality of service for future passengers.- Cairo-Dubai
- Economy
- Loss: β¬100
- Desired solution
Inacio J
Verified | Aug 4, 2024Dubai-Sao Paulo
Economy
supervisor made a mistake
I hereby come to complain about the supervisor's error in advising us to change our travel route since we are already banned from sending via Mexico without a transit visa. He advised us to go via SΓ£o Paulo, Panama even though he knew that we could not travel without a visa. hence my dissatisfaction with requesting a refund free of charge because it was not my fault- Dubai-Sao Paulo
- Economy
Watchareeporn W
Verified | Aug 3, 2024Bangkok-Hong Kong
Economy
Delayed of taking off
The taking off time is 1.5 delayed but we already boarded with no reason provided. And no food and drink serve while sitting on the plane- Bangkok-Hong Kong
- Economy
- Loss: β¬400
- Desired solution
Rui S
Verified | Jul 31, 2024Lisbon-Sydney
Economy
Car seat damaged
Child Car seat checked in as oversized baggage. Damage to the head support noticed after leaving the airport.- Lisbon-Sydney
- Economy
- Desired solution
Swee Hong Gwendolene K
Verified | Jul 29, 2024Geneva-Singapore
Economy
Damaged luggages
2 of our 3 luggages was damaged. One new one was dented in many places & the clasp on the left doesnβt close. The other smaller one was wrapped in huge plastic bag & tie-wrapped.
- Geneva-Singapore
- Economy
- Loss: β¬300
- Desired solution
Expenses reimbursement
Suzanne N
Verified | Jul 22, 2024Colombo-London
Economy
Flight cancellation Colombo airport
Flight cancelled from Colombo EK651 19th April 2024 to Dubai and Dubai to London Stansted due to airport in Dubai being overwhelmed with passengers post flooding in dubai. Our flight EK067 to stansted from Dubai went ahead but we were not allowed to fly from Colombo. We did not fly again until 24th April and have incurred extra charges. We have been offered sky rewards as compensation but I have no faith in this airline and would like monetary compensation. Quite frankly the communication from the airline has been appalling.- Colombo-London
- Economy
- Loss: β¬100
- Desired solution
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