Emirates Airlines complaints: comments, page 6
262 comments
Aida S
Verified | Jul 18, 2024
Melbourne-Venice
Economy
Severe suitcase damage
We picked up our suitcase from Marco polo airport after departing mrlbourne via Dubai. Thee suitcase wheel has been damaged and is un wheel able, 1 whole wheel has been smashed off
- Melbourne-Venice
- Economy
Pentapati S
Verified | Jul 8, 2024Kansas City-Hyderabad
Economy
Baggage damaged
My two checked in bags were damaged and no counter available in the Hyderabad airport to file PIR. Even i could not find PIR online. Can you please support here to file PIR and get compensation for the broken suitcases. Thank you very much in advance.
- Kansas City-Hyderabad
- Economy
- Desired solution
Ian W
Verified | Jul 4, 2024Manchester-Dubai
Economy
charges for cancelation
My name is Ian Wilkinson I am a 63 year old disabled man who has had to cancel a trip of a life time to Dubai to celebrate my wifes 60th birthday on the 8th of August 2024 .Due to a Spinal Cord Stimulator operation I have had to cancel this trip because of the recovery time needed for the rearranged operation that was originally planned for 10th June . I today completed the refund with On The Beach holidays only to be told I had to pay Emerates 2oo pounds fee per person to cancel the flights I have never been so shocked and angry this has happened.I cant get over the fact Emerates will still sell the seats I have cancelled no doubt for at least the same price as I paid which was 1376 pounds but now also recieve an additional ammount of 400pounds from myself. Please tell me are Emerates usually in favour of taking money from disabled pensioners? . I really thought that Emerates were one of the better airlines and was so looking foward to this trip but I can see they actually are not that much better than the rest. Yours a very angry Ian Wilkinson- Manchester-Dubai
- Economy
- Desired solution
Expenses reimbursement
Sarbjeet D
Verified | Jul 4, 2024Dubai-London
Economy
Denied boarding at Dubai Airport
Had a valid onward journey from Dubai to Heathrow on April 25th 2024. Was refused boarding at gate A10 in Terminal 3 of Dubai airport because of a check-in bag not being checked in. This is not a valid reason to deny a passenger boarding. In the end, I was forced by the Emirates flight supervisor at gate A10 to go back to a Emirates reservation desk at another part of Dubai airport causing me to miss my original flight and having to buy a completely new ticket to return home. This also for travel the next day so I had to stay in the airport for 14 hours more than I intended to stay. Disgraceful airline and staff, only concerned with overbooking and making money out of passengers (if not legitimately then by whatever dirty tricks they can get away with).- Dubai-London
- Economy
- Loss: β¬1012
Johan V
Verified | Jun 26, 2024Madrid-Cape Town
Economy
I was delayed from Madrid to Cape town on both legs
I NEED TO CLAIM FOR THESE DELAYS AS SET OUT HEREUNDER β Booking Ref: JU4SX6 Ticket nr: 176 3415776836 I experienced disastrous delays on my return trip: (Total nearly 24 Hours) β’ The leg between Madrid and Dubai was delayed by 5 hours: (EK 144) β’ Original Departure: 22:05 on 6th June β’ Delayed Departure: 03:00 on the 7th June β’ The leg between Dubai and Cape Town was delayed by nearly 19 hours: (EK 770) β’ Original Departure 09:10 on the 7th June β’ Delayed Departure 03:50 on the 8th June PLEASE NOTE THAT THESE CHANGES WERE ONLY COMMUNICATED TO THE PASSENGERS WHILST WE WERE READY TO CHECK IN. These delays seriously interrupted my scheduled visits with friends and family, amongst my daughter who is about to give birth. I also had to spend Monday, the 10 th June, that was a supposed to be a working Monday, to sort out things that were supposed to be sorted out after arrival on scheduled time here.- Madrid-Cape Town
- Economy
- Desired solution
Kathleen H
Verified | Jun 22, 2024Mahe-Melbourne
Economy
Name on Skywards is Hint instead of Hunt
I booked a flight together with my husband Booking reference BYRCQ6 and the name on the ticket is spelled as Hint and not Hunt. I wish to the name amended.- Mahe-Melbourne
- Economy
- Desired solution
Other
Brankica V
Verified | Jun 16, 2024Amsterdam-Dubai
Economy
Staff, Internet, Seat 24C
For the flight from Amsterdam to Dubai (AMS-DXB) on 14th June at 11:45 I paid for seat 24C 385 AED because I wanted a more comfortable seat. But this seat is on the emergency exit way and your staff disturbing passenger frequently. The Internet which I paid 16.99 USD was not connected during the whole flight (7 hours). I paid primarily to complain about the inflight service (Mrs Zoe), but it was not possible and I believe that the internet connection controls the aeroplane crew. For additional information please contact me. Emirates had excellent service before and I enjoyed flying with you.- Amsterdam-Dubai
- Economy
Abrar S
Verified | Jun 6, 2024Dubai-Hyderabad
Economy
Rude Behavior by Gate Supervisor, Shameem (382094)
I was treated very poorly and rudely by the gate supervisor, Shameem (Employee number 382094). Shameem has no ethics on how to speak to a customer. She was forcing me to check-in my hand luggage which I wasnβt able to do since I had extreme valuables in it. She showed 0 remorse considering Iβm with a wheelchair passenger. At the end, all the overhead bins had plenty of space. The complaint is not mainly on the hand baggage check in but on how poorly the situation was handled by Shameem. Keeping this aside, Shameem was extremely rude, was ordering me instead of requesting and was embarrassing me in front of the other passengers. I didnβt choose Emirates to be humiliated like that especially considering that itβs one of the best airlines in the world. Shameem ruined my whole flight experience and I wasnβt able to enjoy it since the whole mood was spoiled. Iβm with a wheelchair passenger and this is how she treated me. Very disappointed.- Dubai-Hyderabad
- Economy
Ciara Anne B
Verified | May 25, 2024Dublin-Manila
Economy
No reason given
Flight was delayed 8 hours, arrived in Manila the next day. And they didn't explain why it was moved.- Dublin-Manila
- Economy
Tamer A
Verified | May 25, 2024Dubai-Tokyo
Economy
Mechanical Problem in air condition in flight
They can not control which keep us freezing 9 hours flight without any action which made our tripe terrible and made us sick and ruined our vacation- Dubai-Tokyo
- Economy
- Loss: β¬2500
- Desired solution
Hendrik Stephanus V
Verified | May 24, 2024Johannesburg-Amsterdam
Economy
we arrived in the Netherlands 3 days late on flight EK145
WE were due to leave on 18 April 2024 at 19h10 on flight EK764 at - were delayed for 12 hours with no offer of accommodation - arrived in Dubai at 17h00 19 April, had missed the connecting flight to Amsterdam, Only departed on 21 April 2024 at 4h15. Arrived in Amsterdam at 11h00 without any luggage. Luggage arrived repectively : 1 off 3 bags on 5 May 2024 in Amsterdam 2 off 3 on 9 May 2024 in Amsterdam 3 off 3 on 20 May 2024 in South Africa Words can't describe the disappointment with Emirates' crisis management, our fears, frustrations, trauma, suffering and deprivation, We were forced to make unplanned expenses buying clothes, amenities, and prescription medicine. Our holiday was overshadowed, obstructed and spoilt by the ordeal.- Johannesburg-Amsterdam
- Economy
- Loss: β¬1000
- Desired solution
Christine B
Verified | May 21, 2024Tokyo-Dublin
Economy
Issues experienced in Dubai 16th April
Complaint Ref LON/X/AD/050524/8045000 I've tried many many times to get this response uploaded on the link in the email that I received, but failed every time with a message that made no sense!!!! Thank you for your response in relation to the problems that we faced on 16th April. Whilst we accept that the weather was unique and unprecedented, the lack of any meaningful response during this event was extremely disappointing. As I wrote previously, once we got in front of a member of your staff, things began to happen, albeit slowly, which was understandable. The hotel that was arranged for us in Dubai was very comfortable. Your offer of the airmiles is appreciated. With regards to the loss of my duty free (Β£120 worth of malt whisky), is there any possibility of compensation? The bag was clearly double-sealed and identified, thus I was surprised that the airport staff, who, I accept, aren't your members of staff, confiscated this item, even although this was the third time that we passed through this control point, the first 2 occasions being allowed through with no comments. I would have thought that, given the circumstances, some form of allowance could have been made. We await your response. John and Christine Beaton- Tokyo-Dublin
- Economy
- Loss: β¬140
- Desired solution
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