Emirates Airlines complaints: comments, page 4
262 comments
Sahil D
Verified | Jun 16, 2025
Economy
i have damaged suitcase and i want to claim refund
i received damaged suitcase after i collected it from the new delhi airport. I would like to claim a refund for the loss i ahve to incur. I request airlines to provide me with the necessary refund and i can share pictures of the broken suitcase. It was a very large suitcase black color.
- Economy
Juliette M
Verified | Jun 6, 2025Economy
Damaged case
My case has been damaged & is unusable. I would like a replacement or compensation. Theres a tear. The zip has been broken. And the support has come off the case is also damaged on various parts of the body of the case. It clealry has not been handled with care or attention but probably thrown.
- Economy
- Desired solution
Other
Anonymous member
Verified | Jun 5, 2025Economy
Damaged surfboards - Unrepairable
Dear Emirates Customer Service, I am writing to report that both of my surfboards were broken in half during my flight from Jakarta to Lyon via Dubai. They are completely unrepairable. I kindly request compensation under the Montreal Convention. Please let me know the next steps. Best regards, \ Benjamin Mollet \[Booking Reference : Q22UR2 \[Flight Number : EK359 & EK081
- Economy
- Loss: β¬1800
- Desired solution
Sadena A
Verified | May 17, 2025Economy
Two damaged check in luggage
Hi there, I am writing to report that two of my eight checked luggage items were damaged during my recent flight with your airline. The damage was discovered upon arriving home. Details of the damage: β’ Bag 1 (Blue): The bottom area is completely broken from the inside, making the bag unusable. β’ Bag 2 (Red): The outer shell is cracked near the handle. Flight details: β’ Passenger Name: Sadena Ashrafi β’ Flight Number: FZ274& EK0241 β’ Date of Travel: May15, 2025 β’ Departure and Arrival Airports: [IFN to Dubai to YYZ β’ Baggage Tag Numbers: 141979108, 141979104 Both bags were in good condition when checked in. I believe the damage occurred while in the airlineβs care. I kindly request compensation or repair in accordance with your baggage policy.
- Economy
- Desired solution
Refund
Anonymous member
Verified | May 12, 2025Economy
DAMAGED LUGGAGE
One of my suitcases was badly damaged when I arrived in Incheon. It was locked with some yellow mechanism. I had to go to Customs Declaration, Therefore I could not report it at the Emirates Desk. My suitcase had been forced open and was badly damaged. I am currently in Incheon. It is a Travelite Suitcase and I am very upset as it is an expensive item. I am adding the photo's which I took at the Airport after receiving it.
- Economy
- Loss: β¬197
- Desired solution
Hilary G
Verified | May 5, 2025Manchester-Sotr Nikum
Economy
No reason given
This flight was delayed resulting in a 24 hour delay in our onward travel. We therefore missed day 1 of our holiday in Cambodia. We had paid for a night's accommodation, the services of a guide & driver and entrance fees to Angkor Wat as part of our holiday package. In addition, we purchased a bottle of whiskey in Manchester Duty Free which was subsequently confiscated in Dubai as we'd had to leave the Airport.- Manchester-Sotr Nikum
- Economy
Sarah A
Verified | Apr 27, 2025Economy
I didnt realise until got to hotel. One of my suitcases has
Large crack on my suitcase and only realised once we got to hotel. I took a picture of the crack. It is taking up nearly half the space of suitcase. I have two young children and it is stresful
- Economy
- Loss: β¬500
- Desired solution
Kevin C
Verified | Apr 27, 2025Economy
Damaged baggage
Suitcase found to be cracked when collected from the carousel at Dubai airport. Inbound flight from Gatwick with Emirates EK12.
- Economy
- Loss: β¬60
- Desired solution
Expenses reimbursement
David D
Verified | Apr 17, 2025Edinburgh-Dubai
Economy
No reason given
I missed an entire nights sleep and had to take a day off work on arrival day, all shops and food outlets closed at airport 3 hours before the flight boarded- Edinburgh-Dubai
- Economy
Shaziya S
Verified | Apr 16, 2025Economy
My luggage has been damaged⦠Dint expect this experience
My both luggage bags has been damaged . I m extremely shocked . Didnβt expect it from emirates. Noticed it after 17 days. I need a compensation for the same . Extremely disappointed
- Economy
- Desired solution
Tryphosa Itumeleng B
Verified | Apr 4, 2025Economy
lost and found
The cabin crew took my waist back and placed it somewhere in one of the overhead lockers and that he will give it back to me. I have been in lost and found department since 00:20am till now at +-3:20am. Very disappointed- Economy
- Desired solution
Other
Nikolay D
Verified | Mar 31, 2025Economy
Delay luggage
The passenger - Mr Nikolay Dobrev, ticket number 1763583805444, booking ID HSJFQ6 didn't receive his luggage when landed on 29.03 at Stansted Airport. He missed his paid ticket for a flight on the same day in the evening from Stansted to Sofia and had to spend money for accommodation in hotel in London for 3 nights /29.03 - 01.04/ and for a new ticket from London to Sofia on 01.04 as his luggage arrived today afternoon - 31.03.25. He apply for a compensation of the expenses for accommodation and new ticket London-Sofia as well as for a reasonable material compensation for his valuable and lost time off the recent three days due to the delayed luggage caused by Emirates airline Company.
- Economy
- Loss: β¬2100
- Desired solution
Surabhi K
Verified | Mar 22, 2025Economy
Damaged Baggage β Request for Immediate Replacement
I am extremely disappointed with the condition of my baggage upon arrival on my recent journey with Emirates. I traveled from Bangalore to Frankfurt via Dubai on 22nd March and was appalled to find my brand-new cabin-size suitcase severely damaged, with the zip broken, dents, and scratches all over. This is highly unacceptable, especially since the bag was clearly marked as fragile. Additionally, my large trolley bag has multiple scratches despite being covered, and the protective cover itself is covered in dust and scratches. I am shocked at the mishandling of checked-in luggage, especially fragile-marked items. I request an immediate replacement for my cabin-size suitcase and expect necessary actions to be taken regarding the damage to my bag.- Economy
- Desired solution
Refund
Francia D
Verified | Mar 22, 2025Economy
poor service
My flight, in economy from Dubai to LHR was very disappointing. I flew to Sydney and then on to NZ in premium economy which was exceptional but my return trip in economy left me wondering if I should in future fly with your airline. The service was very poor; the crew unfriendly, several customers had to wait an unreasonable time to have their meals delivered, indeed my neighbour had to wait 30 minutes after I was offered my meal which meant that I was unable to rise from my seat to attend the toilets, which were, I have to say, very smelly and not cleaned on a regular basis. All in all, the experience of flying economy was one I would not wish to repeat. I appreciate the service in economy is far removed from Premium due to prices but I am questioning as to whether I should fly again with your company or perhaps return to Singapore Airlines whose staff are exceptional and whose food is much tastier and varied,- Economy
Shay B
Verified | Mar 22, 2025London-Sydney
Economy
No reason given
Flight delayed from Heathrow, missed connection in Dubai and Bags lost for 5 days. Only 50 USD offered as compensation.- London-Sydney
- Economy
Masoumeh Y
Verified | Mar 22, 2025Economy
Two luggage damaged
When I got my luggage's in January 28 2025 in airport when I arrived both my luggage's was broken from side ,top,and under and Emirates counter they told me cannot do anything I am so upset about your airline customer service I want to get compensation for two damages luggage
- Economy
- Loss: β¬500
- Desired solution
Refund
Graham D
Verified | Mar 18, 2025Manchester-Dubai
Economy
No reason given
Please note that we have contacted Emirates and their last response is copied below. Flight EK020 was scheduled to depart Manchester at 20.40 on the 4th February and arrive Dubai at 07:55 on the 5th Feb, but actually departed at 01.34 on the 5th February and arrived in Dubai at 12:15. We received two email communications from Emirates advising us of the delayed departure time with no indication of the cause of the delay. Emirates provided a voucher for a free meal up to the value, from recollection of Β£15.00 but at that time of night there was only one restaurant open the Grain Loft with a very reduced menu, 3 choices of burgers and 1 for fish and chips each of which was more than the voucher. We had booked the late departure flight time to make the most of our first full holiday day in Dubai, but with the late departure a good half day was lost. We have been in contact with Emirates and despite the fact that we were contacted by them the day before our departure asking if we could delay our flight to the following day because a smaller aircraft had been allocated to our flight. The offered us a free return flight on our next booking but unfortunately we had to decline their offer. On our late departure the aircraft boarded was an Airbus A380-800 which was the aircraft originally allocated to our flight. Emirates have declined any offer of compensation saying the aircraft scheduled to operate the flight sustained damage caused by a foreign object and required engineering works to be completed, but would not provide any information to confirm this. Below is the latest response rec lived from EmiratesOur Ref: LON/X/TS/140225/8215097 17 March 2025 Mr Graham Duxbury By email: graham.duxbury@ntlworld.com Dear Mr Duxbury, Thank you for your reply and I understand how disappointing your experiences must have been owing to the disruption of your flight from Manchester. I acknowledge your comments, however, my previous response was based on our Operational Reports, which remain confidential. When an aircraft is damaged by a foreign object, such as a bird strike, this is outside of our control and although financial compensation is not payable, in an effort to bring this matter to a more amicable conclusion and as a gesture of our commitment to you, I have credited both your and your wife's Skywards accounts with 7,500 Skywards Miles. Yours sincerely, Thomas Emirates Customer Affairs- Manchester-Dubai
- Economy
Andreas Skorski S
Verified | Mar 10, 2025Milano-Dubai
Economy
Successful claim
No reason given
Since i wasnt informed actively that my flight was over 5h delayed, i was already on the way to the airport with a taxi. In milan this costs over 100 euro one way. I had to go back for over 100 euro again and wait at the hotel- Milano-Dubai
- Economy
- Successful claim
Sumayyah J
Verified | Mar 2, 2025Economy
Complaint Regarding Broken Baggage
I am writing to report an issue with my baggage that I discovered after arriving home from my flight from Dubai International Airport on 28th February. While unpacking, I noticed that my luggage was slightly broken, specifically, cracked My flight details are as follows: Flight Number: EK8703 Date of Travel: 28th February Baggage Tag Number: EK721171 The damage was not apparent when I collected my baggage at the airport, and I only noticed it after I had returned home. I would appreciate it if you could provide guidance on the next steps for filing a claim or receiving assistance with the repair or replacement of my baggage. Thank you for your attention to this matter. I look forward to your prompt response and assistance.
- Economy
- Desired solution
Expenses reimbursement
Muskan G
Verified | Feb 20, 2025Economy
Damaged bag
My check-in bag is completely broken and damaged. There is a huge crack. Everything is visible inside the bag from the crack. It is a really expensive bag.
- Economy
- Loss: β¬300
- Desired solution
Sobha A
Verified | Feb 18, 2025Trivandrum-St. John
Economy
Weather conditions
My flight from Montreal to Saint John was cancelled, and an alternate flight to Fredericton was booked. The flight was delayed due to weather conditions, and upon arrival at the destination at 11:30 pm, two of my bags were misplaced. I reported this issue to the airport staff; however, I was not provided with an incident report number, nor did I receive an email acknowledgment regarding the lost bags. Even after 24 hours, I have not received any information about the whereabouts of my bags. Hence I have made another complaint for delayed bags with Reference Number. YFCAC25717. My delayed bags is main concern rest of the things Air Canada done with satisfaction.- Trivandrum-St. John
- Economy
Aram C
Verified | Feb 18, 2025Economy
Broken baggage
Due to mishandling of my luggage it was damaged and broken. I'm requesting compensation to buy a new one before my return flight on 21 Feb.
- Economy
- Desired solution
Omana C
Verified | Feb 17, 2025Trivandrum-St. John
Economy
Weather conditions
Due to the last-minute change in destination, I had to buy essential winter safety clothes, food, drinks, and also take a taxi. Just wanted to update you on the situation arrived final destination on next day early morning 12:15 AM Wheel chair patient missed necessary medication due to unavailability of luggage- Trivandrum-St. John
- Economy
Mandy K
Verified | Feb 17, 2025Manchester-Colombo
Economy
Technical problems
There were technical difficulties at Manchester airport resulting in us missing our connection in Dubai. This resulted in us being 24 hours delayed in Colombo so missing a day of the holiday. Emirates provided a hotel in Dubai but we had to rebook our hotel in Colombo. We booked a much cheaper hotel than the original. cost EUR85.50. The main issue is the loss of a days holiday.- Manchester-Colombo
- Economy
Sue G
Verified | Feb 13, 2025Economy
Service
I travelled business class at great expense and found the cabin staff service unacceptable. It was disappointing. I have been with emirates before and found them very good. Had to Q for considerable time, no welcoming drink, Both meals that I ordered were incorrect and the service was non existence. Unfortunately I will think twice before travelling Emirates BC again- Economy
Muhammad Musa R
Verified | Feb 11, 2025Economy
Damaged Baggage
I have 2 luggage baggage one of them is badly damaged broken from front and the tyre is not there I commute to my residence in Sydney very hardly due to this baggage issue
- Economy
- Desired solution
Other
Stephen E
Verified | Feb 7, 2025London-Adelaide
Economy
Successful claim
No reason given
The flight left Gatwick late, the aircraft arrived in Dubia approximately 15 minutes after the connecting flight to Adelaide had left. We were then taken to a hotel and stayed overnight and joined the next connecting flight the following day. We arrived in Adelaide more or less on time with no further incident. We lost a full day of our stay in Adelaide and the situation was quite stressful for my partner as her son is suffering from cancer and was having final tests. He eventually started his treatment just after Christmas and hopefully will complete it by then end of February. My partners eldest son flew out a week after we returned and is now helping his brother and his wife to cope with the treatment.- London-Adelaide
- Economy
- Successful claim
Sukhpreet Kaur F
Verified | Feb 6, 2025Economy
delayed baggage
i had flight from Delhi to Toronto with a stay in Dubai. I have not got one of my baggage. I have been waiting from approximately 60 days and till now i have not got any information regarding my baggage. Airline consultants are not telling anything and are just dragging the issue. So, it is my humble request that either i should be given the compensation for my lost baggage or i should be given my baggage.- Economy
- Loss: β¬5000
- Desired solution
Hannah L
Verified | Feb 3, 2025London-Sydney
Economy
No reason given
See email trails above - Flight was severely delayed over 5 hours, connection was missed in Dubai, luggage was lost for 4 nights 5 days and Emirates has paid zero compensation. They keep sending incorrect flight information when asking for the certificate showing the flight times. They took 5 months to reply. Contact via the phone has yielded no results. We have not accepted this offer as it doesn't meet EU261 guidelines.- London-Sydney
- Economy
Muhammad U
Verified | Jan 29, 2025Economy
Baggage Damage Claim
Dear Emirates Customer Service Team, I recently traveled with Emirates on flight [EK007] from [Dubai] to [London] on [27/01/2025]. Upon collecting my checked baggage, I noticed that my bag was significantly damaged. Details of the Damaged Baggage: Passenger Name: Muhammad Umar Baggage Tag Number: FZ 722512 Flight Number: FZ 360/EK 0007 Date of Travel: [26/01/2025] Description of Damage: [Describe the damage, e.g., broken sliding handle, torn fabric, etc.] Attachments: [Photos of the damaged bag, baggage tag, boarding pass, and any other relevant documents] I kindly request compensation or repair for my damaged baggage in accordance with Emirates' baggage policy. Please advise me on the next steps and required procedures to process my claim. Looking forward to your prompt response. Best regards, Muhammad Umar +447879399906 ONETTF EK D3SUL2
- Economy
- Desired solution
Nicole F
Verified | Jan 28, 2025Economy
Mishandling of Baggage and Unresolved Claim
I am writing to formally express my extreme dissatisfaction with the mishandling of my baggage on Emirates flight EK 569/237 from Bangalore to Boston on October 18, 2024. The state of my luggage upon arrival was unacceptable: the zipper had been completely torn away, leaving a pocket open and empty, and missing items. Upon discovering the damage, I immediately reported the issue to both an Emirates baggage representative, Trevon, and a Logan Airport baggage agent. However, I was told that nothing could be done at the airport and that I needed to file a claim online. Contrary to this advice, I later learned that damages should have been assessed at the airportβa process I attempted to initiate but was denied. Following this, I filed the required complaint form on the EK website on October 20, 2024. After an entire month of waiting, I finally received a response on November 20 from an Customer Affairs representative. This email included a link to yet another form, requesting original purchase receipts for the damaged luggage and lost items, which I promptly provided. Since then, I have received no further updatesβdespite two months having passed. This lack of communication is deeply frustrating. There appears to be no direct line of contact with Customer Affairs team, which I have been repeatedly told operates as a βback officeβ function. I have made several attempts to follow up and have been assured that someone would provide an update, yet no such update has materialized. This situation has been poorly handled at every stage, demonstrating a troubling lack of accountability and customer care on the airlines part. I am seeking a prompt resolution to this matter, including compensation for the damaged luggage and lost items. If I do not receive an adequate and timely response, I will escalate this matter to relevant consumer protection organizations to ensure it is addressed appropriately.- Economy
- Loss: β¬200
- Desired solution
Megan M
Verified | Jan 24, 2025Manchester-Dubai
Economy
Technical problems
We was sat still for 4 hours with hardly many updates and had to go back to the main station why it was decided if we would remain on the plane or not. Finally to get told the engineer had rectified the problem and we would be setting off this has made me miss my consultation- Manchester-Dubai
- Economy
Mark A
Verified | Jan 21, 2025Manchester-Dubai
Economy
Technical problems
They claim the incoming flight was delayed due to inclement weather. This is true. However, what they conveniently miss is that even when we departed the gate, there was a fault and we had to return to the gate whilst they fixed the fault, which led to several hours further delay- Manchester-Dubai
- Economy
Majeed Hussain T
Verified | Jan 16, 2025Economy
Bag damaged
I received my bag whuch is damaged and when i open my bag i found that my some of items are broken inside the bag due to miss handling
- Economy
- Loss: β¬150
- Desired solution
Refund
Matthew B
Verified | Jan 12, 2025London-Dubai
Economy
Weather conditions
Flight delayed due to engines iced up and Gatewick airport had no means to de ice the engines so had to wait for the weather to warm up and after 4 hours heaters were used to warm engines.- London-Dubai
- Economy
Aisling M
Verified | Jan 11, 2025Dublin-Krabi
Economy
Technical problems
We were delayed in Dublin which resulted in us missing our connection in Dubai. We were to fly direct to Krabi from Dubai but were re routed to Bangkok then another flight to Krabi. We were 24 hrs late checking into our hotel- Dublin-Krabi
- Economy
Harold B
Verified | Jan 10, 2025Lisbon-Zanzibar
Economy
We were booked on the following flight on the 28th at 02:30. A day later. Emirates gave hotel, visa and breakfast and dinner. We have a bay boy with 2 year of age that was very stressed and tired of the long flight. We spent the day in Dubai sight seeing at first was disapointed but at the end all settle well. We had activities set on arrival for the 27th witch was kindly posponed with no extra cost. Kind regards, Harold
- Lisbon-Zanzibar
- Economy
Pradeep B
Verified | Jan 8, 2025Manchester-Madras
Economy
Problems at airport
the airline dint announce any news about the delay ,after an 1 hour delay they told it has been delayed due to the inbound flight has not arrived i have checked in two trolley from manchester ,but at the final distination the airline staff told me the trolley wasnt transfered from dubai. they told me i will be getting it after 10 hours. i have expensive items inside ,i am worried alot .- Manchester-Madras
- Economy
Saha S
Verified | Jan 7, 2025Milano-Dhaka
Economy
Successful claim
Problems at airport
When I take sits da melan to Dubai this sits change without notice and give me last sits in the flight in the front of toilet- Milano-Dhaka
- Economy
- Successful claim
Slawomir B
Verified | Jan 3, 2025Warsaw-Tokyo
Economy
No reason given
OdpowiedΕΊ na temat mojego opΓ³ΕΊnionego lotu: Thank you for your recently feedback regarding your flights Warsaw β Dubai. We regret to learn about the delay of your flight 2023, operated by FZ β Fly Dubai on 26th June 2024, which impacted on your connection to Haneda - Tokyo. We agree that passengers are inconvenienced when flights are delayed or cancelled. Although every effort is made to achieve on-time departures, which is an integral part of our product, there are occasions when flights are delayed due to circumstances beyond our control, however With regard to your claim related to a flight delay and possible compensation pursuant to Article 5 of Regulation (EC) 261/2004, as amended and incorporated into English law by Regulation 8 of the Air Passenger Rights (APR) and Air Travel Organisersβ Licensing (Amendment) (EU Exit) Regulation 2019 (APR Regulations, as amended the Amended Regulation). Allow us some clarification. Flight delays compensation , according to EC 261 Regulation, and Air Passenger Rights ( AR) is It is an assignment of the airline which operated the flight, and caused the delay, in this case, Fly Dubai. We regret to inform that EK is not able to make compensations in this case, therefore, regrettably we are unable to meet with your request for payment. Thank you for writing to us and for the benefit of your feedback- Warsaw-Tokyo
- Economy
Safiye A
Verified | Jan 3, 2025Economy
Damage to my daughters electric wheelchair
The wheelchair must have been thrown into the hold as the screws were missing and the frame was bent I had to take it immediately to be repaired I have attached the receipt for the cost of repair
- Economy
- Loss: β¬175
- Desired solution
Andrew W
Verified | Dec 30, 2025Economy
LOST BAGGAGE
I always fly business class with yourself and did so on this occasion. I checked in at BHX and my luggage was not in Dubai. I had to walk to the lost luggage department and was told to send an email and that my bag would be sent to me at my hotel. Despite numerous phone calls and several emails from my side, no correspondence other than a generic email was entered from your side. I had to buy clothes for a business meeting and to survive for 5 days. The bag was tagged by yourselves and I am extremely disappointed. Not only have I lost a couple of thousand pounds worth of clothes, I also lost some personal stuff and had to buy clothes whilst I was there. The purpose of this email is not just for compensation, I am hoping my bag can be returned due to the personal belongings inside. I was in row 11D, booking reference INF4SB. Andrew Williams 07966 498 569- Economy
- Desired solution
Zahiyah B
Verified | Dec 28, 2024Economy
Laugage Broken
My baggage came out damaged at the KLIA airport (MALAYSIA). We had already left the airport when we realized that my TWO laugage were broken.- Economy
- Loss: β¬100
- Desired solution
Zahiyah B
Verified | Dec 28, 2024Economy
Laugage Broken
My baggage came out damaged at the KLIA airport (MALAYSIA). We had already left the airport when we realized that my TWO laugage were broken.
- Economy
Zahiyah B
Verified | Dec 28, 2024Economy
Laugage Broken
My baggage came out damaged at the KLIA airport (MALAYSIA). We had already left the airport when we realized that my TWO laugage were broken.- Economy
- Loss: β¬100
- Desired solution
Zahiyah B
Verified | Dec 28, 2024Economy
Laugage Broken
My baggage came out damaged at the KLIA airport (MALAYSIA). We had already left the airport when we realized that my TWO laugage were broken.- Economy
- Loss: β¬100
- Desired solution
Zahiyah B
Verified | Dec 28, 2024Economy
Laugage Broken
My baggage came out damaged at the KLIA airport (MALAYSIA). We had already left the airport when we realized that my TWO laugage were broken.
- Economy
Rubina H
Verified | Dec 26, 2024London-Karachi
Economy
Don't remember
Emirates airlines Left home at 12 on Saturday 27/12 to arrive by 4pm for 19:00 flight. Told was delayed till 23:30 and given Β£15 at emirates service desk. ate at Wagamamaβs who said they would not take the voucher. Used it to buy snacks. Just before 23:30 told flight cancelled you could go home or hotels will be provided for the night. As too far from home needed accommodation. After another long walk told to wait for coach queued with others outside in very cold weather for nearly an hour started to feel unwell. Went in to explain to staff I suffer from vertigo and could feel an attack coming on who were not at all helpful or sympathetic said I had to call for uber myself and find a hotel at around 1am. Once I found out there was no way I could make it to the car park to get the uber I slumped down on a seat where the staff could see I was unwell but no one even came over to check. Whilst I was feeling dizzy unknown to me couple of coaches had arrived but no one came to get me. In the end I had to get the very last coach at around 2.30am whilst struggling with my three suitcases again no one came to help it was absolutely disgusting one of the other passenger and one of the staff who was outside (a thin young man with glasses and what seemed like a French accent) helped me onto the coach. We got to a hotel at 4am in Reading and told checkout was at 12. I am totally disgusted by your ground staff on that night and my feelings were shared by others. The lack of sympathy and support provided by your staff was totally unacceptable. Other flights to Dubai after ours left on time. I was in tears, tired and stressed out as were many of the others. I also lost a day of my much needed holiday which should also go towards the claim!- London-Karachi
- Economy
Anis J
Verified | Dec 19, 2024Dubai-Houston
Economy
Baggage damaged
My baggage came out damaged at the IAH airport (Houston). We had already left the airport when we realised the baggage wheel were broken and missing.- Dubai-Houston
- Economy
- Loss: β¬250
- Desired solution
Dean K
Verified | Dec 6, 2024Christchurch-Manchester
Economy
Luggage damaged.
Airport Handling Comment Baggage was delivered by courier to house today after being lost yesterday at airport. When it arrived one of the wheels is missing and has broken off, please see image Reference number MANA2007222 I would like to request compensation as this damage has been done in transit. What is the next stage of the process please. We have already reported this see ref number Ticket Number 1762372379585, but we have not received any update on this yet.
- Christchurch-Manchester
- Economy
- Desired solution
View more