Iberia Airlines complaints: comments, page 3
382 comments
Daniel A
Verified | Mar 3, 2026
Tel-aviv-Sao Paulo
Economy
No reason given
The original flight from Tel Aviv was delayed by approximately 13 hours. We were informed about the delay around 12 hours before departure. As a result, Iberia re-routed us via London on a British Airways flight that departed at the original scheduled time of our Iberia flight. However, we had to wait about 10 hours in London for the connecting flight. We arrived at our final destination in Brazil approximately 12 hours later than originally scheduled. Because of the delay, we also missed our domestic connection within Brazil and had to purchase a new flight, as well as an additional hotel night in a city we were not supposed to stay in. Iberia initially stated the delay was due to boarding issues, and later claimed it was caused by political instability affecting the airspace. However, other flights departed from Tel Aviv around the same time, and we ourselves departed on schedule on the alternative routing. We are claiming compensation under EC261 (600 EUR per passenger) for long delay, as well as reimbursement of additional expenses incurred (new domestic flight and extra hotel night). All documentation, including booking confirmation, delay notification, correspondence with Iberia, and receipts for additional expenses, can be provided upon request.
- Tel-aviv-Sao Paulo
- Economy
Nikos P
Verified | Mar 3, 2026Athens-Madrid
Economy
Successful claim
Below all the info as provided in the Iberia that I have already done claim and they offered to give 55 euros. I do not accept that and I was thinking of going with AESA if not you. Please understand that I won't accept anything less than 300 euros for that trip so in case these cannot be claimed let me know so that I move with AESA. Hi agent working on the case 2026022170781066, Before I start please assign this case to the person who told me over a phone while still in Madrid airport that I need to add this number the ticket will be sent to him as we spent quite some time explaining how bad the situation was and my intent move with AESA. Despite me filing this claim I want to state that it is unacceptable that while you knew that our cabin bags would go in another flight you did not tell us from the beginning. It was obviously overbooked and you had to transfer luggages from a previous flight to my understanding as many people faced what we faced. Medications, necessary items, special dog foods, all of the passengers that trusted you for their trip especially in Group 4 faced a huge issue. You should at least have informed us on your plan. Apparently you knew it before thatβs why you made it mandatory to check in. In any case as discussed I am proceeding with the claim. The most important thing that was ruined was my sisters' medication for arthritis in my luggage this medicine is called HUMIRA. I explicitly explained to your colleague Saturday morning upon arrival that this suitcase needs to come at all costs but she did nothing unlike the second employee I talked to that same night upon many of my trips to the Madrid Airport. So as of Saturday night, I was told that I needed to visit for a third time the airport Sunday morning. From 10 am I managed to receive my final most important luggage at 12:20 PM losing half of my day and my family's day where we were only in Madrid for 3 days. Delayed plans, lost of time and more importantly my sister was in pain that started Sunday night and Monday. We did not visit the hospital though as I told you this will be done only if it is absolutely necessary. My claims are 1) my sisters medication which needed to be cold so that she could inject herself = 264,28 2) taxi airport to where I live (x 5 times as I needed to go also Saturday morning and back to leave the most important luggage) = 165 3) as I said over a phone an uber to Toledo because we lost our plan and delayed because of you on Sunday. I understand this is something that normally we are not allowed but it is the least you can do after what we went through = 68,95 4) necessities: - 1 blouse for me as I was smelling bad and couldnβt not change = 27,95 - 1 for my sister = 29,95 - 1 for my girlfriend = 15,95 - 2 toothbrushes = 8,98 - 1 Colgate = 3,25 - 1 Shampoo = 4,29 5) what I paid for a checked in luggage which was the one that I received eventually in 12:20 PM = You know that it is in your records the price of buggage checked in 6) my mother's broken luggage replacement =30 euro (although the initial luggage she had was probably more expensive and not just a Primark bag. I submit claims on behalf of my sister, Chara Contopoulou, and my girlfriend, Christina Kakaidi. Their PIR MADIB58435, MADIB58427, MADIB58426. Please I would appreciate it at this stage if they do not have to call you to make their own claims as you already caused many troubles and I would hate being charged since your website did not seem to open a claim automatically. In total 618,6 PLUS the luggage that although checked in never has arrived if we are entitled to this legally. My mother was ok Kalafata Ypakoi for most stuff. I seek to the immediate compensation of the above and that you explain internally that it is another thing to make cabin bag check in mandatory and another to delay the baggage arrival till the next 1 or 2 flights after in my case and also another thing to NOT INFORM your passengers about the scheduled actions of yours. Your employees in Athens knew and they said nothing. You could at least tell us so that we can be prepared. You have all the right to act in certain ways but some things were mischievous and bad faith and for that we can act in certain ways especially after gathering info from other passengers who were equally frustrated. The only reason I do not escalate things with AESA as Greek Embassy advised is to file a complaint is because you as the agent, the other agent who opened my ticket as of today where your website was not working in atomatic claims and I had to call and supervisor of luggage claim Isabella in Madrid airport and your colleague in luggage claim in Madrid airport that did something by connecting me to you and sending a message on how important the luggage was (see attached) showed me that there are some people involved in Iberia that want to actually help and were not rude unlike other colleagues of yours. Attached are the receipts. Let me know of next steps soonest possible. Thanks, Nikos
- Athens-Madrid
- Economy
- Successful claim
Oskar M
Verified | Mar 3, 2026San Juan-Munich
Economy
Successful claim
Technical problems
Once the flight was cancelled, Iberia Airlines was unable to provide any sort of hotel accommodation for us. The reason was that every single hotel room in San Juan, PR was booked due to Valentine's Day traffick. I have no expilict proof of this, but it should be possible to find this from hotel reservation records. We were unable to find accommodation for the night as a result, contributing to the inconvenience and humiliation of the expreince.- San Juan-Munich
- Economy
- Successful claim
Lynn S
Verified | Mar 2, 2026Madrid-San Juan
Economy
Having arrived in Madrid, we were informed that no luggage had been loaded onto the plane and that we should file a PIR which we did. My suitcase was found and returned to me 8 days after leaving Madrid and left me with no clothes other than those I travelled in. The first week of my holiday was spent chasing up missing luggage along with my husbandβs. After 7 days, we did return to San Juan airport to try and locate both cases and my husbandβs, Nigel SImpsonβs case, was found by a member of staff with the luggage label missing. This experience certainly impacted negatively on our holiday and I feel that additional compensation should be available to us for the time we spent making calls and sending emails rather than enjoying the holiday we expected.
- Madrid-San Juan
- Economy
Edna A
Verified | Feb 27, 2026Madrid-Lisbon
Economy
Claim escalated to airline
We had to wear the same 4 outfits for the entire cruise since we did not have our luggage. Iberia sent us an email saying that they found our luggage 3-4 days after we landed in Lisbon. They said it will be sent to our cruise shipβs next port of call but again, the luggages did not arrive and they completely lost track of them.
- Madrid-Lisbon
- Economy
- Claim escalated to airline
Montserrat A
Verified | Feb 27, 2026Milano-Mexico City
Economy
Successful claim
Strike
We purchased a flight MXP-MEX with Iberia, it had a stop and connecting flight in Madrid. The flight MXP-MAD was cancelled less than 24h before the flight and we were put on a flight that arrived in Madrid after the connecting flight left even when the reservation had both flights in it. We had to push with the airline and tell them about a flight option they had that would help us not lose the connecting flight but they denied us that option. We were supposed to arrive in Mexico on Thursday 26th at 22:10, and now we are arriving Saturday 28th at 5:10- Milano-Mexico City
- Economy
- Successful claim
Dennis V
Verified | Feb 24, 2026Madrid-Budapest
Economy
I got an SMS saying they found the suitcase, but all the food inside it is probably gone bad, also i travel every week for work, and i had to buy clothes, shoes, etc..i cannot find all my receipts, and cannot upload statements as i get them at the end of the month, but i have spent more than 300euro for work clothes and other thingsβ¦This should not happen, and especially with Iberiaβ¦
- Madrid-Budapest
- Economy
Otto G
Verified | Feb 18, 2026Madrid-Buenos Aires
Economy
Successful claim
No reason given
according to flight radar aircraft EC-MLP was assigned to flight and landed at MAD on time. Iberia then cancelled IB269 to Rio and utilized this aircraft (EC-MKJ). Flight departed 4h 12m late- Madrid-Buenos Aires
- Economy
- Successful claim
Sophia B
Verified | Feb 17, 2026Boston-Barcelona
Economy
Successful claim
The bag did not arrive at Barcelona airport on our flight 403 from Madrid. We reported it to service desk. We could see on AirTag that later that day it arrived to airport on Saturday, Feb 14. No one ever delivered it to my hotel like they said they would. We finally took a taxi to airport on Feb 17 to pickup the bag (over 72 hours after we landed)
- Boston-Barcelona
- Economy
- Successful claim
Nikolaos S
Verified | Feb 17, 2026Geneva-San Salvador
Economy
The baggage was delayed for six days during the Christmas period. The purpose of our trip was to attend a wedding and the suitcase contained the clothing required for the event. As a result of the delay, we were forced to purchase replacement formal attire at short notice during the holiday season. Additionally, the suitcase contained essential epilepsy medication, which caused significant stress and concern due to the medical importance of uninterrupted treatment. Apart from this, the suitcase contained all of our clothing, chargers etc. for the duration of our stay. We were even obliged to borrow clothes from friends in order to manage the situation.
- Geneva-San Salvador
- Economy
Gabriele M
Verified | Feb 14, 2026New York-Milano
Economy
Hi, my name is Marcello Muratori. I write on behalf of my son Gabriele Muratori. The claim should be addressed to Vueling. We booked with Iberia, but the flight IB 5267 on 21.12.2025 was operated by Vueling VY6340. After my son filled the PIR in Malpensa, we received messages from Vueling, that they could not find the baggage. On 11.01.2026 they acknowledged we were allowed to ask for refund, but it was not possible to fill the information requested, because the Vueling booking code was missing. for the flight Barcelona-Malpensa. When asked it in Malpensa I received code CJSWKG from the Vueling counter. you can see in the document attached. Vueling attendant wrote that code. But the Vueling app always answered this was not the correct code. So we could not ask fro compensation After some further days, it was not even possible to fill information. The link expired (!). When we tried to call phone numbers we received, the line was always cut off. I sent several emails, even the italian PEC legal email, to the legal Vueling email. They never answered. If you wish I can send you these emails. Thank you for taking the time to read this long explanation
- New York-Milano
- Economy
John Vincent V
Verified | Feb 14, 2026Tenerife-Manila
Economy
My luggage already delayed 8days since my arrived on Feb 6 2025 I need my luggage now but my luggage still not arrived now I don't when it coming already in filled case Qatar airways only 3to5 days to delivered my luggage but till now still not coming I need compensation for this delayed my documents clothes and cholate there cholate already spoiled becAuse hit my documents I need now . Thank you for your understanding
- Tenerife-Manila
- Economy
Harriet G
Verified | Feb 13, 2026Madrid-Buenos Aires
Economy
Iberia Customer Service is a lost cause
The full complaint is 6 pages. In short, our bags were delayed between Madrid and Buenos Aires. They said they would arrive the next day, for 13 days they said this. The online tracking portal for lost baggage is broken, which they knew about and said happens sometimes. As you can see from my images, the system was down for our entire trip. Which led to Β£1 a minute calls. We spoke for 173 minutes in total. At one point, they gave my bag to a courier who should have delivered it after 36 hours. They chose a company with 1-star reviews on all platforms, and then when the bag didn't make it, within 8 days, we had to personally track it down and retrieve it ourselves, as at no point did Ibeira do anything they stated they would. They did arrange a refund of the items I had to purchase while away and told me that was my compensation. When I countered that there is a difference between compensation and reimbursement, I was offered 3200Euros, to then be told that was another mistake and was meant for a different individual. They then closed my case without any further contact. At every step, they have made the situation worse and have not helped to rectify it in any manner. I raised a complaint on 7th January and have not yet received a response.Overall
Not one person did what they said they would, then emailed me saying I would recieve 3200E in compensatiom, but this was also an error and was meant for a different person
- Madrid-Buenos Aires
- Economy
Wilhelm F
Verified | Feb 12, 2026Zurich-Madrid
Economy
The suitcase is apparently in Santo Domingo. It was picked up by a service called Green services but they had a wrong adress and phone number so they never found my location. Every time I call Iberia they tell me the luggage is at the airport in Santo Domingo but they donβt tell me where. I updated my adress and phone number.
- Zurich-Madrid
- Economy
Susan S
Verified | Feb 7, 2026Madrid-Zurich
Premium economy
Lost bag now going on 8 days with no help.
** UPDATE 10-Feb-2026 ** It has now been 11 days with no help from Iberia on recovering my bag. Daily calls yield the following: "We have your info, now just wait". It seems that the use of an Airtag ID that shows the precise location in their baggage area seems to make no impact on their "search". I am beyond frustrated. ** ORIGINAL 06-FEB-2026 ** I traveled from Philadelphia to Zurich via Madrid. My checked bag did not make the flight from Madrid to Zurich and is still in Madrid per the bag's AirTag (I also gave the tracking info to Iberia). I opened a lost bag case upon arrival in ZRH. It has now been 8 days with seemingly no plan by Iberia to locate or return my bag. I call Iberia Baggage Service 2x per day to get them to recover it or at least tell me what they expect to happen. Every time they tell me that "the case has not been escalated but NOW they will escalate it." Iberia team seems to have a script on this with no actual Customer help behind it.Overall
- Lost bag and ZERO help in recovering
None so far
- Madrid-Zurich
- Premium economy
- Loss: β¬9000
- Desired solution
Other - Find and return my bag
David E
Verified | Feb 1, 2026Geneva-Medellin
Economy
Successful claim
My wife and I experienced a disruption on our trip under a single booking issued by Iberia with the route: Geneva (GVA) - Madrid (MAD) - BogotΓ‘ (BOG) - MedellΓn (MDE). Booking Details: β’ Issued by: Iberia β’ Route: GVA-MAD-BOG-MDE β’ Date of incident: November 8, 2024 β’ Affected flight: LA4004 BOG-MDE (operated by LATAM), rebooked to 04:55 AM next day β’ Passengers: 2 adults What Happened: At check-in in Geneva, Iberia staff confirmed our bags were checked through to final destination (MedellΓn). However, no seats could be assigned nor boarding passes printed for the BOG-MDE leg; we were told to check in at LATAMβs counter in BogotΓ‘ upon arrival. At LATAMβs BogotΓ‘ counter, we were informed no seats were assigned for our flight and all flights were full. We were involuntarily rebooked to a much later flight (LA4004 at 04:55 AM on November 8), causing over 7 hours delay to our final destination (MedellΓn).
- Geneva-Medellin
- Economy
- Successful claim
Mario C
Verified | Jan 31, 2026Tenerife-Fortaleza
Economy
They lost all bags and they say in 1 days i should receive. 3 days later i receive 1 bag out of 2. I was going in fortaleza for work and inside the bag there was all my gear. i'm a professional coach and i couldn't do my job with my athlete because they lost the bag. i receive every day message from iberia that my bag will be sended shortly. but nothing arrived. i understand that they lost and they didn't know where it was. i flight in fortaleza for nothing. lost my work and all.
- Tenerife-Fortaleza
- Economy
Sarah K
Verified | Jan 29, 2026New York-Casablanca
Economy
I had checked 4 bags for two passengers and we received two carryons on arrival but did not receive our two big suitcases. There was a delay in departure from JFK to Madrid. We made our connecting flight to Casablanca by 10 minutes to spare. Where is my luggage?? I had all my personal belongings, medicine and other valuables. Branded shoes, clothing etc.
- New York-Casablanca
- Economy
Janne B
Verified | Jan 20, 2026Economy
IBERIA CLAIM 2026011969493122 // N92RB BAKKER // KCD7C LOPEZ
Hello Iberia Team, I hope you are having a good start to the week. I am writing to formally clarify and document our situation, as we believe it can be explained more clearly in writing than by phone, especially given the different information we have received from multiple agents. This email complements the claim opened today, January 19, under case number 2026011969493122. The issue is that we were provided with incorrect and inconsistent information by Iberia staff on several occasions. Based on this information, we made financial decisions and arrangements, only to later learn during subsequent calls that the information given to us was different. To summarize the situation: We have two flights to Venezuela scheduled for February, one for Janne Bakker and one for Claudia Lopez. Due to the recent events in Venezuela on January 4, in addition to the previous flight suspensions and the ongoing uncertainty in the country, we contacted Iberia to confirm the status and options for our flights. After emailing Iberia, we were advised to call. On January 13, we spoke with a male agent who informed us that we could either postpone the flights or request a refund with a β¬35 penalty per ticket. He even began the refund process. I asked him to pause it, as we needed some time to discuss and confirm our decision. I also specifically asked about the deadline to request the cancellation, and he confirmed that doing so up to 48 hours before departure would be acceptable. Based on this information, we reorganized our personal finances. On January 16, we called again to proceed with the cancellation and refund. This time, a female agent told us that Janne Bakker was eligible for a refund, but Claudia Lopez could only receive a voucher. This contradicted the information previously provided. I asked to speak with another agent or a supervisor for clarification, but after a long silence on the line, the call was disconnected. Today, hoping this was all a misunderstanding, we called again. The agent, whose name I believe was Sergio, informed us that both tickets could only be refunded as vouchers. Once again, this was different from what we had been told before. As you can imagine, this situation has been very frustrating, as the information changes with every call. We kindly request that you review the recordings of our previous conversations, identify where the misinformation occurred, and proceed with the cancellation and refund of both flights, in line with the information initially provided to us. Booking references: N92RB β Bakker KCD7C β Lopez Thank you very much for your time and assistance. We look forward to your prompt response. Kind regards, Janne Bakker and Claudia Lopez- Economy
Ulrike V
Verified | Jan 10, 2026Santiago-Frankfurt
Business
EntschΓ€digung fΓΌr die 2 beschΓ€digten Koffer wurde abgelehnt
Dear Sir or Madam, on our flight with IBERIA from Santiago/Chile to Frankfurt over Madrid on 30/31. December 2025 two of our suitcases had been damaged. The handles were broken on both bagages. transaction number E20260109-69164148, PIR: FRAIB19982 But yesterday we got the information that our complaint had been declined because the suitcases had been opened by the customs. This cannot be true because they were both be locked by a lock and these locks are not damaged. We also did not find a letter of the customs in our bagages. Therefore I urge you to compensate us for these two damaged soutcases as soon as possible Thank you very much Michael Gutmann Ulrike von Staden Taunusstr. 81 D 55118 Mainz GermanyOverall
- BeschΓ€digung des GepΓ€ck, Erstattung wird abgelehnt
- Service an Bord
- Santiago-Frankfurt
- Business
- Loss: β¬450
- Desired solution
Carlos V
Verified | Jan 9, 2026Barcelona-Buenos Aires
Economy
Successful claim
No reason given
I placed the compensation request on December 15th 2025 and I received a confirmation mail with a case number (00959153). On December 29th 2025 I asked about my case because I did not receive any further informations after my original request. They did not answer to my reminder either. I am in touch with other passengers affected by the deny and there are contradicting informations received after contacting the airline: some get a confirmation, that the compensation will be paid, others report that the company denied in the phone call any compensation. At this point I decided to search the aid of AirAdvisor.- Barcelona-Buenos Aires
- Economy
- Successful claim
Roos V
Verified | Jan 7, 2026Amsterdam-Madrid
Economy
No reason given
On November 5th, 2025, at 8:21 PMβnearly half an hour after the original departure time (while I was already waiting for at the gate) βI received an SMS message stating: "Your flight 0734 of 05NOV to MAD has been cancelled. You can contact Serviberia at iberia.es/IC/0K1rPT or change your booking at iberia.es/IC/LHW6Bn. Thank you." I received no information about my passenger rights via email or SMS. There was no mention of whether I was entitled to compensation under Regulation (EC) No 261/2004, nor was there any information or evidence provided about the reason for the cancellation that might have exempted them from paying compensation. Afterwards, I subsequently filed three separate claims for compensation under Regulation (EC) No 261/2004, as well as for additional expenses I had incurred, such as a taxi ride back home. However, each time I received the same generic rejection: "Thank you for contacting us about the incident that occurred as a result of the cancellation of your flight IB0734 on 5/11/2025, from AMS to MAD. We appreciate that this caused you inconvenience during your trip. Punctuality is one of our top priorities and we invest our utmost efforts every day into ensuring that our flights arrive on time. This depends on our own actions but also on external factors, whose repercussions we always strive to minimise. In this case, circumstances beyond our control affected our operations." I also called customer service to inquire about the specific reason for the cancellation, but the agent would say nothing more than "unforeseen operational reasons." In all three requests I submitted through their online form, I clearly stated that I was entitled to compensation under Regulation (EC) No 261/2004, and that unless they could provide evidence of an extraordinary circumstance, they were obligated to pay. Three times they failed to provide any such evidence, and three times they rejected my claim with the same generic message. To make matters worse, when the flight was cancelled, Iberia booked me on an alternative KLM flight for the following morning. However, when I arrived at the airport, it became clear that Iberia had not properly processed this rebooking, and no ticket had been created in KLM's system. As a result, I was placed on a standby list and didn't know until thirty minutes before departure whether I would be able to board. I was extremely fortunate to eventually get on the flight, but it could just as easily have gone the other way. I found this incredibly stressful and careless on Iberia's part. I only received confirmation from KLM via SMS on Thursday, November 6th at 7:12 AM that my seat had been confirmed and I could board the flight.- Amsterdam-Madrid
- Economy
AntΓ³nio C
Verified | Jan 7, 2026Porto-Panama City
Economy
No reason given
I've already esplained everything in the other complaints - specialy the one related to our flight from Oporto to Panama City- Porto-Panama City
- Economy
Aimie N
Verified | Jan 3, 2026Las Palmas, Canary Islands-Manila
Economy
Claim escalated to airline
Upon arrival in terminal 3 Ninoy Aquino international airport and was about to pick my luggage in conveyour I only pick one of two luggages one is missing. I reported right away to Etihad staff that one of luggage was missing and i get PIR report. I received my luggage last December 27, 2025, 10 days after my arrival in Phillipines. The airline did not provide any cash assistance as the staff said that it will be diliver to the home airport but then the staff give wrong information which lead us to went in the airport twice. The wrong information given by the airline staff mades us to travel 5 hours from home to airport and still did not get the luggage. The airline made us to spend time and money for nothing. The information must given to us was precise. Not a wrong information.
- Las Palmas, Canary Islands-Manila
- Economy
- Claim escalated to airline
Carlos D
Verified | Jan 1, 2026Ibiza-Miami
Economy
Claim escalated to airline
Attached PIR again as it did not let me Continue to next step. Luggage arrived 14 days later, with a tag from OHD airport. Suitcase is damaged, lock is clearly broken. It has been forced by someone even though it has TSA system. PIR MIAIB72080 was filled at Iberia desk in MIA (11/28/25). After multiple emails and calls with Iberia Customer Support, they stated that I am not entitled to any kind of compensation. Iberia Support tickets number: E20251202-67963730 P20251203-67983803
- Ibiza-Miami
- Economy
- Claim escalated to airline
Lyla K
Verified | Dec 28, 2026Amsterdam-Rio De Janeiro
Economy
Baggage has been returned at 6th of Oct 2025. It was left behind on Schiphol Amsterdam Iberia flight on 18 Sept 2025, departing from Amsterdam Schiphol Airport. I have paid 55 euro online the day before the flight 17th of Sept, then at check in, we paid another 55 euro as the bag was 20 kg and not 15kg. I had to pay for too heavy luaggage. So total 110 euro is paid for luggage that never left Schiphol. The steward printed a label, but something was wrong.. he went to ask a colleague what to do, then returned, crossed the label with pen multiple times threw it away and printed a new label. That was the last time when we saw the bagage. We flew to Madrid where we had a lay-over to our 2nd flight, also with Iberia. I did not expect any issues as it was Iberia and Iberia. Then arrived in Rio. When we did not find out bag at the luggage pick-up, we went to the desk ( with a whole line... we were not the only ones that did not get their luggage) and the lady made PIR request, Picture attached. She said most cases the luggage arrives within 24-48 hours and will be delivered at our hotel. So we waited for this, buying nothing except tooth brushes and lenses, I wear medical day lenses and really cannot live without, I see nothing without lenses. Iberia hasΒ not replied to my first message (1st Oct 2025) and 2nd message 15th Oct 2025) within 30 days. The delay of nearly seven weeks caused substantial disruption, emotional distress, and financial loss. I hope you can help me. Tickets and invoices below. This was not just any trip, it was our honeymoon, planned around a 2.5-week hiking adventure in nature. Instead, we spent those days buying replacement clothing and equipment instead of enjoying the experience we had saved for and looked forward to for years. After 48 hours and our bags did not arrive, we heard nothing from Ibera, I have called multiple times per day, in 80 % of the times, the people at the phone did not speak English. I have emailed several of their emailadresses: no reply. When A person did speak English, they always said there was no update, but they would now escalate the search. The luggage was found on 6th of Oct. When returned there were holes in the travelcase: We already had to buy a new suitcase for all stuff that we needed to buy for our honeymoon. We were 2 people without any t shirts, socks etc for 2.5 weeks:( I bought some make-up later btw, not sure if we can get tgat back but it was my honeymoon:) I wanted to look cute. I hope you can help me!Β Lyla Kok
- Amsterdam-Rio De Janeiro
- Economy
Isabella J
Verified | Dec 26, 2025Ibiza-Miami
Economy
Claim escalated to airline
No reason given
My flight was due to leave Barcelona at 15:05 and left after 22:37, and was due to arrive in Miami 20:00 and arrived 02:36. The airline told us once we landed that one of the emergency slides was being replaced in Barcelona and they decided to wait for it to be fixed so they could carry all passengers. They provided no care whatsoever other than the captain said sorry. No food vouchers were offered and no extra food or drinks were given on the plane. The incident inconvenienced me as I already had a flight from Ibiza to Barcelona earlier in the day at 11:10 therefore my layover time was increased from 2 hours to 9 hours therefore I had to buy more food to take me through this time and then when eventually arriving in Miami I had been awake for 24 hours I was extremely exhausted, stressed and tired. I lost money that was spent on food.- Ibiza-Miami
- Economy
- Claim escalated to airline
Joana P
Verified | Dec 22, 2025Porto-Bangkok
Economy
Successful claim
I have been calling Iberia every single day for the last 7 days, since the bag was lost to find the bag and to have it delivered, and the airline doesn't give an answer or solution. Some of the articles in the bag include winter clothes for my brother and his husband that are going on a trip from Thailand, and which I was transporting it from Portugal, since they were already there. And the airline doesn't give solutions, and we don't have the proper clothing. And I don't have my clothing here, and the worst thing is my dental retainer is lost with the bag, and I am in risk of jeoperdizing my entire dental treatment. I have ways to prove this.
- Porto-Bangkok
- Economy
- Successful claim
Joan H
Verified | Dec 20, 2025Boston-Madrid
Economy
Policy violation on flight around minors
Flight from Boston to Madrid on Friday 12/19 at 9:20PM, my two children were assigned seats separated than myself as their adult. This goes against policy as I have young kids (7 and 10 years) and they are under the age of 14 as per airline policy not permitting children to be seated away from their parent or guardian. When asked during check in, no change of seat was granted. This is simply unacceptable given the unnecessary stress this is causing and it is in violation to your airline policy.Overall
- My kids who are under the age of 14 were assigned seats separate then me as their parents which is against policy of the airline.
- Boston-Madrid
- Economy
- Desired solution
Other
Rana A
Verified | Dec 18, 2025Madrid-Prague
Economy
Successful claim
Due to the delay of my checked luggage, I did not have access to appropriate business attire required for scheduled meetings and interviews, which I was forced to postpone. As a result, I had to remain in my hotel and was unable to attend professional commitments, causing issues with the company involved. Additionally, my luggage contained essential medication that I was unable to access during the delay.
- Madrid-Prague
- Economy
- Successful claim
Zeinab S
Verified | Dec 17, 2025Schonefeld-Montevideo
Economy
It was a business trip. I was there to present my first scientific paper. I had to spend the whole day I had before my presentation shopping, instead of practicing my talk.
- Schonefeld-Montevideo
- Economy
Christa A
Verified | Dec 16, 2025Sevilla-Orlando
Economy
After 11 days, Iberia did not send my luggage on any of its direct flights from Madrid to Orlando but rather sent it from Madrid to Miami and then gave it to American Airlines who sent it to Charlotte and then to Orlando. American Airlines thereafter gave to Fedex to deliver to my home. I checked a suitcase into Iberia in Sevilla that weighed 23.0 kilos and my suitcase when given to Fedex weighed only 15.88 kilos (I have Fedex records). The suitcase American Airlines received and texted to me in a photo had the green TSA lock removed. Numerous items were missing from my suitcase when it was delivered including things I had purchased the day before leaving Sevilla. Also, although I was at home waiting for my luggage, certain undergarments were all in that suitcase. Iberia refused my claim for any type of compensation for the delay, expenses or items missing from the suitcase.
- Sevilla-Orlando
- Economy
Jamie C
Verified | Dec 14, 2025London-Madrid
Economy
Claim escalated to airline
This has been the most stressful experience and worst customer service ever! I checked my bag in London, it didn't show up when landed. The baggage claim said it's not here and i filed a claim right away. They said they would update me. I heard nothing and spend 2 days in Madrid with no clothes, no medicine, i had gifts for a baby shower. I had to sleep and go to meetings in the same clothes. I went to the airport and still had no bag! I got to the airport early to help see if my bag may have been found and been sitting there. I was sent to 4 counters to "get help" no one knew where my bag was, then they said it was on courier to my madrid hotel (which i had checked out). they confirmed they would have the courier bring it to airport. That was not true as right now (back in London) the hotel called me that the hotel had my bag delivered (in madrid)!!! Now we have to have it picked up to shipped to London, I missed my flight trying to get help(had to book a whole new flight!) which i didn't add to this expense. and still 4 days later have no bag!!!!
- London-Madrid
- Economy
- Claim escalated to airline
Chrysoula A
Verified | Dec 12, 2025Madrid-Athens
Economy
21 days without my luggage and still not located. They sent 2 week ago a bag which considered mine but it wasn't, there wasn't any similarity. They do not even inform me about the compensation. The only thing that I'm hearing every day is to wait and that the process of compensation will start after 21 day and that they will inform me by e-mail. I do not believe anything. I'm runnin out of patience and money due to them.
- Madrid-Athens
- Economy
Donato L
Verified | Dec 5, 2025Madrid-Chicago
Economy
Baggage handling not loaded on the same flight.
My checked baggage didn't arrive with me on the same flight. I did not receive my baggage until 2 days later. Flight was delayed one hour.Overall
- Checked baggage delayed 2 days
- Madrid-Chicago
- Economy
- Loss: β¬55
- Desired solution
Refund
Anton P
Verified | Dec 3, 2025Duesseldorf-Boston
Economy
Successful claim
No reason given
I apologize for the large number of PDF files β Iberia keeps responding in new email threads every time I ask a question, which creates multiple separate conversations. In short: They initially agreed to reimburse 81.44 EUR. After I asked about the EU261 flight compensation, which should be around $1,200 total for two passengers (me and Daria), they suddenly changed direction and said they needed additional βtax documentsβ for extra expenses. When I tried to clarify exactly what documents they needed, they changed their position again and went back to saying they will only reimburse 81.44 EUR, without giving any explanation regarding the EU261 compensation. Throughout the entire exchange, they have completely ignored my repeated questions about the flight reimbursement under EU261. So right now Iberia is only confirming the payment of 81.44 EUR, and they are not providing any information or clarification regarding the much larger EU261 compensation that we are entitled to.- Duesseldorf-Boston
- Economy
- Successful claim
Anonymous member
Verified | Dec 1, 2025Madrid-Chicago
Economy
There was no electricity and I had paid for internet..
I was on IB0341 on Nov 23. I paid 20 euros for internet. I plugged my laptop into the electrical outlet. Within 30 minutes, my laptop was out of juice. I then tried plugging other devices into the outlet. None of them worked. I am asking for a refund of the 20 Euros since the flight was miserable since I had planned on a combination of sleeping and using my laptop.Overall
- Electrical outlet non-functional
- Madrid-Chicago
- Economy
- Loss: β¬20
- Desired solution
Pooja S
Verified | Nov 20, 2025Madrid-Milan
Economy
I was flying from Madrid to Milan for a business trip and had purchased additional baggage allowance for my checked bag. However, the bag was not sent to Milan as scheduled. I had important meetings the following day and the bag contained essential fabric swatches needed for my client presentation. As a result, I was unable to present the required materials. I am requesting compensation for the inconvenience and the impact this caused on my business obligations.
- Madrid-Milan
- Economy
Stjepan S
Verified | Nov 19, 2025Gran Canaria-Venice
Economy
I had 2 connected flights with same airline. Firs flight was delayed for more that one hour and I barely catch next flight. My baggage was delayed from flight IB0683 operated by Iberia from Madrid (MAD) to Venice (VCE) on 14 November 2025. A Property Irregularity Report was filed at Venice Marco Polo Airport on the same day (PIR reference: VCEIB14978). According to the latest information I received from Venice Airport lost & found service, my suitcase has already been transferred to Pula Airport (PUY) in Croatia. Unfortunately, Pula Airport has informed me that they have no delivery agreement with Iberia, and therefore they are unable to arrange final delivery to my home address without Iberiaβs explicit instruction and coverage of the costs. Three days passed without any information (from Iberia) but eventually I receive information from Pula airport that baggage is ready for collection. Yesterday evening I drove 2 hours (paid tools) to pick up my baggage. This situation is causing me significant inconvenience, especially as I am traveling on a business-class ticket and have essential personal belongings and business materials in the suitcase.
- Gran Canaria-Venice
- Economy
Cesar M
Verified | Nov 18, 2025Panama City-Madrid
Economy
The tag that was strapped to my luggage belonged to another passenger whose flight did not end in Madrid. Hence, the luggage was sent directly to the destination [MΓ‘laga]. While seeking assitance with Iberia, they violated the data privacy and confidentiality laws by providing me with the name of the passenger [Luis Martos] which was highly uncomfortable. Mr. Martos' luggage had my tag, reason for why his luggage ended in Madrid instead of MΓ‘laga. Iberia sent Mr. Martos' luggage to the address where I was staying in Madrid and did not pick it up in more than 72 hours. Consequently, I invested my time and funds in taking the luggage to Iberia at the Madrid airport only to have Iberia send Mr. Martos' luggage back to the address where I was staying the following day. Iberia did not pick up the luggage in 96 hours, so again, I had to invest my time and funds by taking the luggage that did not belong to me, back to the airport. I should not be responsible for luggage that does not belong to me. I should not invest time and funds in taking this luggage to the airport twice. I should not have been told the name of the other passenger for confidentiality and data privacy reasons. I simply should not suffer emotional distress while on vacation, and even more so in this case given that I had a wedding to attend to and my luggage contained the only suit and tuxedo. Finally, my luggage should not be tagged with someone else's name and flight itinerary.
- Panama City-Madrid
- Economy
Rosa S
Verified | Nov 17, 2025Jerez-Orlando
Economy
Before I landed I had gotten the email attached stating that my luggage did not arrive with me to Orlando. I waited 3 hours at the airport for someone from IBERIA to come and help and there was no one there, no one ever came. My ride was outside with 2 small children waiting on me. Finally, after 3 hours, I left, my daughter called Chase to deal with this, who sent us to IBERIA. I made the claim and was told to go to the store and get the items I needed. I was not the only one at the airport who this had happened to. I had to buy everything from underwear, socks, shoes, pjs, pants, shirts, everything you could imagine for me to spend 3 days without anything at all. I finally got my luggage delivered 3 days later. Also, my luggage arrived damaged. This bag is more than $100.
- Jerez-Orlando
- Economy
Michael M
Verified | Nov 13, 2025Marrakech-Miami
Economy
We had to be booked on another flight due to iberia agent refusing to provide us with our boarding passes because she felt like we arrived to late. Never experienced anything like this if my life while traveling and I travel a lot!
- Marrakech-Miami
- Economy
Sandra Ariane C
Verified | Nov 13, 2025Mexico-Madrid
Economy
Successful claim
I was on a work trip in a brand representation role so need to present well and only had a jogging outfit and tennis shoes that I traveled with. Equally the customer service that I have called over 26 times in total specifically told me that I had a 1500 euro budget to buy clothing. i did not spend the whole amount. After promissing this I have recieved 5 rejections of reimbursement. This is unacceptable and caused a lot of waste of time and stress. Iberia has a terrible reputation of loosing customer luggage.
- Mexico-Madrid
- Economy
- Successful claim
Kellie R
Verified | Nov 12, 2025Barcelona-New York
Economy
Successful claim
Technical problems
Flight from Barcelona to JFK 6:35pm 10/28/25 delayed 2 hours, then canceled while passengers were waiting to board at the gate. Everyone was told to report to a ticket desk downstairs to rebook. Waited for hours and called Level airlines repeatedly, unable to get through to anyone. When ticket counter finally opened they were rebooking people for 10/30 & 10/31, without accommodations. We booked another flight ourselves as neither of us were able to be off work for that long, and we had to get home to our pets. We also reserved our own hotel room at the airport. We flew from Barcelona to Azores, Portugal, and from there to JFK, landing around 11pm.- Barcelona-New York
- Economy
- Successful claim
Diane V
Verified | Nov 12, 2025Barcelona-New York
Economy
Successful claim
Technical problems
On October 28, 2025, I was scheduled to travel from Barcelona (BCN) to New York (JFK) on Level Airlines flight IB 2627. While waiting at the gate for departure, at approximately 8:00 PM, Level Airlines staff announced that the flight was experiencing a technical issue and that a technician was attempting to repair the aircraft. Shortly thereafter, the airline informed all passengers at the gate that the flight was cancelled. We were instructed by Level Airlines staff to wait for further instructions regarding rebooking. After waiting at the airport ticket counter for several hours along with the other passengers, we were advised to secure our own hotel accommodations and submit receipts for reimbursement. We were also told we would receive an email regarding rebooking options. Despite waiting and attempting to contact Level Airlines by phone, email, and website chat, we did not receive any communication or assistance from the airline and were unable to reach an agent to be rebooked. Because no rebooking assistance or alternate flights were provided by Level Airlines, we were forced to rebook our travel independently in order to return home. The only available flight to JFK the following day was on Azores Airlines, which we purchased for $1,286.99. Boarding passes and the flight invoice are attached. We also purchased a hotel room at Hotel MeliΓ‘ Barcelona Airport, as instructed by airline staff. The hotel invoice is attached. These expenses have not been reimbursed by the airline. Additionally, we prepaid approximately $90 for seat reservations on the original Level Airlines flight. These seat fees were non-refundable and have also not been reimbursed. Documentation attached: β Original Level Airlines ticket and invoice and board passes β Level Airlines cancellation note (if applicable) β Boarding passes & invoice for rebooked Azores Airlines flight ($1,286.99) β Hotel invoice for MeliΓ‘ Airport Hotel(184 euro ~$223.95) β Proof of prepaid seat fees (~$90) β Taxi from JFK airport home after rebooked flight $18 β Screenshot/email of attempted contact with Level Airlines customer service I am requesting reimbursement for the additional expenses incurred as a direct result of the flight cancellation and lack of rebooking assistance. Thank you for reviewing my claim.- Barcelona-New York
- Economy
- Successful claim
Sara K
Verified | Nov 10, 2025Barcelona-Los Angeles
Economy
Technical problems
I submitting a claim online and reopened it a few times to see if a different representative would give me a different response which did not happen. This was my latest claim I sent and they still denied it: I am writing once again regarding my delayed flight which arrived over five hours late due to a technical issue with the aircraft. My previous compensation requests have been denied, despite this delay clearly qualifying for compensation under EU Regulation 261/2004. According to established EU case law, technical or operational issues with the aircraft are not considered extraordinary circumstances, and passengers are entitled to compensation. Unless I receive confirmation of compensation, I will proceed by engaging a specialized EU261 claims company and legal representatives to recover the full amount due, along with any applicable interest and costs. I hope Iberia will resolve this matter promptly to avoid further escalation.- Barcelona-Los Angeles
- Economy
Alexis L
Verified | Nov 10, 2025Madrid-Miami
Economy
Successful claim
No reason given
Conversation was by phone. My original flight IB0337 was cancelled and I was rebooked on another flight the next day with a stopover. This change caused me to lose a full day of work.- Madrid-Miami
- Economy
- Successful claim
Munisa B
Verified | Nov 10, 2025Madrid-New York
Economy
Successful claim
No reason given
Claim for Compensation β Delayed and Missed Connection (Flight IB0347, October 31, 2025) Dear Iberia Customer Relations Team, I am submitting a formal claim under EU Regulation 261/2004 and the Montreal Convention due to a significant delay and lack of assistance during my recent trip with Iberia Airlines. My flight IB0347 from Madrid (MAD) to Boston (BOS) on October 31, 2025, was scheduled to depart at 12:30 PM but was delayed and finally departed around 4:10 PM. The aircraft landed in Boston around 7:25 PM local time, and it took additional time before the doors were opened. Because of this long delay, I missed my connecting flight to New York (JFK), which was booked under the same Iberia reservation. I had been informed online that I would receive assistance and my transfer boarding pass upon arrival in Boston. However, upon arrival, no Iberia staff were present, and no one assisted me. I was exhausted after being awake for more than 24 hours. No one offered food vouchers, accommodation, or alternative transport arrangements. In Madrid, I was told that compensation was not possible because the delay was βless than 3 hours,β even though my entire itinerary was clearly affected, and my connecting flight was missed. At Boston airport, I had to find help from a random person (not an Iberia employee) who assisted me in obtaining a replacement ticket for a Delta Airlines flight at 8:55 PM, which was also delayed several times and finally departed around 10:55 PM. I eventually arrived at JFK Airport in New York at 11:55 PM, instead of the originally scheduled 7:00 PM, which means a total delay of more than 4 hours at my final destination. Because of this, I missed my pre-booked train from Manhattan and had to take a taxi home at around 1:00 AM. The taxi cost approximately $100 USD, and I also incurred expenses for food and transportation during this extended delay. Therefore, I am requesting the following: β β¬600 compensation under EU Regulation 261/2004 for a delay of more than 4 hours at the final destination; β Full reimbursement of additional expenses (taxi, train, and food) incurred due to the delay and lack of assistance. I am attaching my booking confirmation, boarding passes, photos and screenshots proving the actual flight times, and receipts for the taxi and other expenses. I appreciate your understanding and look forward to your response. Sincerely, BOZOROVA MUNISA Email: MUNISA3030M@GMAIL.COM Phone: +1 929 339 3657- Madrid-New York
- Economy
- Successful claim
Ines L
Verified | Nov 8, 2025Brussels-Lisbon
Economy
At the time I arrived every shops were closed, so I didnβt have the possibility to buy higiene products like (tooth brushes, tooth paste, gel shower,etc..), clothes, pijama etc. I didnβt have the possibility to have my belongings during the all night, till now..And I donβt know yet where my luggage is!!
- Brussels-Lisbon
- Economy
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