Iberia Airlines complaints: comments, page 4
382 comments
Juan Luis M
Verified | Nov 5, 2025
Paris-Bogota
Economy
Successful claim
No reason given
1,5 hours before the flight from Paris to Madrid and 4.5 hours before the flight from Madrid to BogotΓ‘, as I was in Paris they sent an email that I did not manage to see due to immigration process, Iberia communicated to me the 26/10 that the flight ib0155 from Madrid to bogota was cancelled and the option was to take a flight 8,5 later hours later, it is the 27/10 at 8:15 am flight ib 0157 due to operative reasons
- Paris-Bogota
- Economy
- Successful claim
Laura P
Verified | Nov 3, 2025Madrid-Munich
Economy
No reason given
Iberia canceles my flight with 10 hours of notice and only provided a solution which caused me to arrive to my destination 8 hour later. When I called the airline, they didnβt give me any details, and suggested that I reached another airport (400 km) away to take an earlier flight. It was 11 pm at night.- Madrid-Munich
- Economy
Jose Omar F
Verified | Oct 31, 2025Frankfurt-Madrid
Economy
Strike
The flight was cancelled without prior notice, and Iberia did not provide any assistance, alternative flight, accommodation, or meal vouchers. As a result, I and other passengers were left stranded overnight at Frankfurt Airport with no support, information, or guidance from Iberia staff. We were forced to spend the night at the airport without food or a place to rest, as all airport facilities were closed. I was eventually able to rebook my travel only thanks to another passenger who had a contact at Japan Airlines. Iberia made no effort to resolve the issue or help me find an alternative flight, and when I tried to contact them directly, they claimed they were not responsible because it was a codeshare booking. With the assistance of Japan Airlines, I managed to secure a new flight the following day, traveling via London. I finally arrived at my destination at 23:15 on 01/09/2022. Additionally, I was required to pay again for my extra checked luggage, even though the baggage fees had already been paid at the point of origin. This resulted in unnecessary extra costs. This experience caused significant inconvenience and distress. Under EU Regulation 261/2004, I am entitled to compensation for the flight cancellation, as well as reimbursement for the additional expenses incurred due to Iberiaβs failure to provide care and assistance.- Frankfurt-Madrid
- Economy
Bruce R
Verified | Oct 29, 2025Madrid-New York
Economy
Successful claim
Technical problems
Navigation System went out. I stayed all night at airport . Stayed at airport all night Arrived back 3pm on the 23 of oct. Airlines didn't provide any care. I missed my ride going to Alabama for a football game- Madrid-New York
- Economy
- Successful claim
R Thomas L
Verified | Oct 28, 2025Barcelona-Boston
Economy
Successful claim
No reason given
Flight was "delayed" until 8am 24 Oct 2025, but then cancelled completely. It was clear that the 8am 25 Oct 2025 departure was a lie.- Barcelona-Boston
- Economy
- Successful claim
Graham F
Verified | Oct 28, 2025Rio De Janeiro-Madrid
Business
poor staff; totally apathetic
I flew on IB0270 yesterday (26th in 1E) and when I woke up I expected to be offered coffee and breakfast. Instead the staff hid behind the curtain in the galley and the next thing I knew was that we were landing. The only time I was approached was afterwards when we were taxiing when I was thanked for flying Iberia! Never again!!Overall
Incompetent staff
none
- Rio De Janeiro-Madrid
- Business
Graham F
Verified | Oct 28, 2025Business
Poor food choice for breakfast
12th/13th October flight IB0123, the choice of food for breakfast was poor considering we were travelling Business ClassOverall
- Poor choice for breakfast
- none
- Business
- Desired solution
Other - I require an apology and an explanation
Graham F
Verified | Oct 28, 2025Madrid-Lima
Business
Injury sustained at Madrid Airport
Please see previous account of accident. No delay just apathetic staff who didn't realise that the accident could have been a lot more seriousOverall
- Incompetent staff
- none
- Madrid-Lima
- Business
- Desired solution
Other - On the 12th October at approx 11.30 pm in Madrid airport at gate S42 and S43, my wife were waiting to board flight IB0123 (Business Class). Unknown to us a passenger went underneath the tape and subsequently dragged the heavy Group sign over which hit my wife on the shoulder and hit me on the head which started to bleed. I immediately reported this to the two staff on the gate but they were totally apathetic and instead of showing concern offering medical help or ensuring this accident was put reported in the accident book, they totally ignored me which I find totally disgusting. I then suffered a headache for 24 hours and the wound kept bleeding for several days in the shower. Therefore I hold Iberia totally responsible for this accident and I want to claim for this especially for the lack of action of the incompetent staff
Beatriz S
Verified | Oct 28, 2025Lisbon-Tokyo
Economy
I finally received my luggage six days later, on 27 September 2025. During this time, I was without my baggage for an entire week, which caused significant disruption to my trip and considerable stress. The process to locate and retrieve my belongings was extremely slow and burdensome, requiring multiple follow-ups and the submission of physical documents requested by Iberia team. While waiting for my luggage, I was forced to purchase essential items, such as clothing and personal care products, and cover expenses for express postal delivery of documents for customs clearance. Despite my proactive efforts to resolve the situation, Iberia did not provide any compensation, assistance, or timely updates during this period. The emotional and practical impact of being without my belongings for a full week, far from home, was significant. I spent a substantial portion of my trip worrying about my luggage, rather than enjoying my stay in Japan. To this day, more than a month later, no compensation or goodwill gesture has been offered, which I find unacceptable. I respectfully request reimbursement for the documented out-of-pocket expenses and any additional compensation deemed appropriate under international passenger rights regulations, including the Montreal Convention, to account for the undue stress, inconvenience, and disruption caused by this delay. Thank you for taking my situation seriously. I trust that this claim will be handled fairly and promptly.
- Lisbon-Tokyo
- Economy
Angela R
Verified | Oct 26, 2025Barcelona-Miami
Economy
They cancelled my flight at 4pm. The flight was at 3:40pm. They didnβt offer any compensation or a hotel. I had to sleep in the airport for 24 hours as the next flight I paid for was for the next day.
- Barcelona-Miami
- Economy
Sharon H
Verified | Oct 26, 2025Santiago-Naples
Economy
7/10/25 I flew from Santiago de compostela to Madrid then to Naples. Backs were checked through to Naples. Our flight was delayed at Santiago due to congestion at Madrid airport. We made our connecting flight to Naples. Our bags didn't. Iberia sent us an email letting us know to go to lost luggage at Naples airport. I did. A form was completed. I received a PRN number. The bags did not leave Naples airport for 7 days. This was because we were able to escalate the issue. We needed our bags before leaving the country on 17/10/25 from Bari airport. The bags arrived at Bari airport on 16/10/25. I was disadvantaged on the 10 day intrepid holiday i was on. I missed out on activities because I only had the clothes I was wearing. I also had to send emails, which I never received a reply to. I made numerous phone calls. It was a very stressful time. I have asked for a monetary compensation due to the emotional stress I suffered and for activities I missed out on. Regards, Sharon Hampton
- Santiago-Naples
- Economy
Ellis S
Verified | Oct 24, 2025Nice-Ibiza
Economy
Successful claim
Technical problems
My nice to Ibiza flight was cancelled and no replacement flight was organised. I then had to purchase an Air France flight the next day. I have been reimbursed for some of my flight and accommodation however Georgia was not. I want to make sure the money we have received was the correct amount .- Nice-Ibiza
- Economy
- Successful claim
Natalia C
Verified | Oct 22, 2025New York-Alicante
Economy
Successful claim
No reason given
The flight was cancelled at 4:27am EST the day of the flight. When I called the airline at 7am EST the airline worker informed me that there were no other options for that day, and that I had to fly out the following day. Which wouldβve interfered with my car and hotel rentals.- New York-Alicante
- Economy
- Successful claim
Claudia R
Verified | Oct 22, 2025Los Angeles-Madrid
Economy
Technical problems
Payed for extra leg room seats and our seats were moved. Original seats were 39A for Claudia and 39B for Jeffrey. We ended up with seats 34H Claudia and 34D Jeffrey. I payed β¬95 for 39A which I did not get. The original seats were by the window and we ended up on a middle row with no window. Due to the delay my family was not able to pick me up from the airport and we had to spend extra money that was not accounted for on a taxi which equaled $74 Flight was supposed to depart at 5:50pm Los Angeles time and we did not take off until 9:20pm.- Los Angeles-Madrid
- Economy
Janice O
Verified | Oct 21, 2025Boston-Barcelona
Economy
No reason given
On route to airport we were notified the flight was canceled and we were told another flight would depart the next day on flight 2620 leaving at 2:15 and arriving at 3:35 on the 15th of April. We lost a full day of meals and drinks on our cruise ship. Had to buy gas for return trip to airport plus food and parking. Hopefully weβll be each (3) compensated for the additional expenses, estimated to be $300.00- Boston-Barcelona
- Economy
Ingrid B
Verified | Oct 18, 2025Dallas-Fort Worth-Madrid
Economy
Successful claim
Technical problems
My flight Dallas -Madrid was canceled only hours from departing, I was re-booked for the next day Oct 11 Joston-Madrid. The Boston flight was delayed due to traffic control issues, yet Iberia had no problem departing early out of Boston. We were again left in Boston. I was again re booked this time Boston -Lisboa-Madrid. We got lost in Lisboa and missed the flight to Madrid.- Dallas-Fort Worth-Madrid
- Economy
- Successful claim
Jose Rafael S
Verified | Oct 16, 2025Madrid-New York
Economy
Iberia put ambition π° π΅ by over selling tickets at higher price regardless of peopleβs need
The airline customer service at the counter in Madrid lack empathy and costumer service and the worst is that they oversold over 10% of the flight. Then denied boarding (put in standby) to many people separating husbands and wives. People purchase tickets many months in advance even when you arrive on time to the checking counter they randomly put people on Standby and denied them boradingOverall
- Worst customer service and over sell of tickets forcing people to be on standby separating families
- Great service while in the airplane and fly attendants
- Madrid-New York
- Economy
- Desired solution
Other - The airline customer service at the counter in Madrid lack empathy and costumer service and the worst is that they oversold over 10% of the flight. Then denied boarding (put in standby) many people separating husbands and wives. And those who purchase tickets many months in advance even when you arrive on time to the checking counter. Never experienced such abuse of power and impotence. (Flight 211 on October 16th 12:45pm)
Ana R
Verified | Oct 15, 2025Madrid-Dallas-Fort Worth
Economy
Successful claim
Technical problems
Reached the airline over the phone upon notification and the only available option was the following day through a connecting flight, reason why I arrived to Dallas on Oct 11th rather than Oct 10th- Madrid-Dallas-Fort Worth
- Economy
- Successful claim
Niels L
Verified | Oct 15, 2025Menorca-Barcelona
Economy
No reason given
They let us know one hour before the flight canceled. People had already check in their bags, gone through security, etc.- Menorca-Barcelona
- Economy
Felipe P
Verified | Oct 14, 2025Malaga-Algier
Economy
Yes, the bicycle and lamp accessory were damaged. About 50β¬ of ham and charcuterie were stolen from one bag
- Malaga-Algier
- Economy
Lafina E
Verified | Oct 13, 2025New York-Rome
Economy
Successful claim
No reason given
The first portion of my itinerary (JFK -> MAD) was delayed, which caused me to miss my connecting flight from Madrid to Rome (MAD -> FCO). Although the airline rebooked me on a later connection, the new flight departed at 5:15 PM instead of my original 11:30 AM connection. As a result, I arrived at my final destination more than six hours later than scheduled.- New York-Rome
- Economy
- Successful claim
Daniel D
Verified | Oct 12, 2025Madrid-Keflavik
Economy
Successful claim
Yes. My luggage was full of the tools I use for a living. Upon my return, I was unable to complete the project, and before leaving for my next trip to Northwest Iceland, I was forced to buy a new set because I risked losing my job.
- Madrid-Keflavik
- Economy
- Successful claim
Richard A
Verified | Oct 11, 2025Madrid-Dallas-Fort Worth
Economy
Successful claim
Technical problems
Received flight cancellation notifications less than 24 hr departure time with no further explanation. Had to call the airline to reschedule this return flight for the following day with connecting instead of direct flight. My wife missed a job related morning event in Dallas, Tx scheduled for Saturday oct/11/25.- Madrid-Dallas-Fort Worth
- Economy
- Successful claim
Matheus Z
Verified | Oct 8, 2025Brussels-Chicago
Economy
β’ Travel details: On 25 September 2025, my wife (Rafaela dos Santos Picoli) and I traveled from Brussels to Chicago via Madrid on Iberia flights IB0604 and IB0341. β’ Baggage details: We checked one large suitcase (tag no. 05231P502542), which contained all belongings for both passengers for our 13 day holiday in the USA. This was our only big checked bag. We had also checked a carry on bag with two pair of shoes which arrived on the original flight. Our PNR was 29BZEJ. β’ Incident: Upon arrival in Chicago on 25 September, the suitcase did not arrive. We were instructed to go to the British Airways counter, where no Iberia/British Airways staff were present. Instead, we completed a form at the self-service totem, which generated file reference ORDIB10129. β’ Follow-up: o On the same day, I called Iberia and was told the bag would be located and sent the next day. o Using an Apple AirTag, I confirmed the bag remained in Madrid and that the original deadline would not be possible. I offered to share the live location with Iberia, but the agent declined. o On 28 September, I was informed the bag had been located and would be sent to my hotel in Orlando (my onward destination since 27 September). o The bag arrived in Orlando on 29 September, but it remained stationary at the airport with no delivery attempt all the time. o I called Iberia on 30 September and 1 October, but agents could not provide a delivery estimate nor a phone or address to contact in Orlando. o On 1 October, before leaving Orlando for my next destination, I personally went to the American Airlines baggage service desk (as the connecting flight that Iberia informed when sent the bag to Orlando was on AA) and retrieved the suitcase myself. β’ Resolution: I finally received the bag on 1 October 2025, six days after arrival in Chicago. Responses to standard claim questions: β’ Have you already received all your luggage? Yes, on 1 October 2025 in Orlando. β’ How many bags were missing? One checked bag. β’ Did the airline provide any cash allowance for incidentals? No allowance was offered. Was your carry-on bag checked in at the gate? No β’ How much did you pay for your suitcases and checked luggage fees? The bag was included in our Business Class ticket; no additional baggage fees were paid. β’ Did you declare the value of your luggage with the airline? No. β’ Did you pay for excess/overweight luggage? No. β’ Did you file a PIR (Property Irregularity Report)? Yes, at Chicago OβHare Airport via the British Airways/Iberia totem (File Ref. ORDIB10129). β’ Was the bag delayed or lost? The bag was delayed for six days. Iberia initially indicated it would be delivered, but no delivery occurred. Impact: This delay left us without any of our belongings for nearly a week of our holiday, forcing us to purchase essential items at our own expense. Furthermore, Iberiaβs communication and handling of the situation were disappointing, especially given that we were traveling in Business Class. I kindly request compensation for the inconvenience, expenses incurred, and the lack of assistance provided during this incident.
- Brussels-Chicago
- Economy
Anonymous member
Verified | Sep 30, 2025Miami-Madrid
Premium economy
Pathetic premium coach class!!
The PREMIUM COACH CLASS is a JOKE Seating is claustrophobic Bathroom access is Pathetic cannot use business class lavatories Need to walk all the way to the plane tail to REGULAR COACH- Miami-Madrid
- Premium economy
- Desired solution
Other - Paid abt $4500 for 2 tickes round trip to Madrid on PREMIUM COSCH IT IS THE BIGGEST RIPOFF let space sucks Bathroom to use all the way to the back in rehuldr visch
Lynn S
Verified | Sep 29, 2025Los Angeles-Barcelona
Economy
Successful claim
No reason given
This was a wild, frustrating ride with Iberia. We received an email notification the day of our flight stating that it was pushed back about 3 hours. Then we received an email from Level stating the flight was cancelled and we would fly out 10am the next day (with no other details - very sus). We called Iberia to confirm and they told us the flight would leave LAX but slightly delayed. We went to the happy place that is LAX only to find out the flight was βmaybeβ cancelled. We were told Iberia was gone for the day and told us good luck calling them. We waited until 7am Spain time to inquire about rebooking. They told us they couldnβt help us and to call Level. I also went online to do a live chat with a staff name Jose Felix who flat out told me he canβt do anything to help and that I need to go through Iberia. When I sent him a screenshot of the email I received from Level, he read the message and ended the chat without even acknowledging that the email was sent by his team. So we called Level at midnight our time knowing we would have an early flight the next day. We asked them about rebooking and they told us to call Iberia. ARE YOU KIDDING ME?! FINALLY at 12:30am we were able to rebook with Iberia for the next day. Unfortunately there were no more direct flights until Monday (2 days later) so we rebooked with connecting flights taking almost double the travel time as originally planned. We were stuck in middle seats despite us planning far ahead for this trip. And they did not put down our TSA precheck information on our rebooking tickets so we had to wait in the long security lines. We missed multiple planned pre-paid historical excursions along with cutting our travel short almost 3 days. We will be trying hard to avoid flying with Iberia moving forward because of the lack of organization and communication.- Los Angeles-Barcelona
- Economy
- Successful claim
Alison S
Verified | Sep 23, 2025Alicante-Madrid
Economy
We missed our flight to the USA and had to re-book the following day. We incurred $1,700 additional flights cost, hotel bill, lunch and evening meal transport to and from the hotel. We have still not received our luggage. We received no compensation from Iberia. Last time we saw our luggage was in Alicante Airport when we checked it in. One bag arrived the second bag is lost. We filed a PIR at the airport which led to missing our flight.
- Alicante-Madrid
- Economy
Mark C
Verified | Sep 19, 2025Dallas-Fort Worth-Porto
Economy
Successful claim
My bag was not returned for over 24 hours even though it apparently came on the flight that was 3 hours later. It was a horrible experience talking with customer service.
- Dallas-Fort Worth-Porto
- Economy
- Successful claim
Andrea K
Verified | Sep 16, 2025San Francisco-Ibiza
Economy
Why did the checkin counter not tag the luggage? Its not just a securi ty issue but sloppy and a huge inconvenience! Many of my receipts got lost, but I have 6 which I sent you. I needed everything, from dresses, special event outfit,shoes, hat , jewelry, gown, jacket, bikini, towels etc. I will consult with our attorney as well
- San Francisco-Ibiza
- Economy
Andrea K
Verified | Sep 15, 2025San Francisco-Ibiza
Economy
The checkin lady did NOT tag my luggage at the check in desk, how could this even happen?? Luggage just sitting there until landing in ibiza where I filed PIR 16 hours later. My special wedding clothes where in there and all my jewelry and cosmetic bag, and I had to get new dress and etc. Was without my meds for 5 days and got ill on my special vacation! Need everything from bikini and beach stuff to summer clothes, charger cables, most paid with cash, so I do not have cc or bank statements, but had expenses well exceeding your limit. I can not believe how the bags did not get tagged at checkin...
- San Francisco-Ibiza
- Economy
Michael M
Verified | Sep 14, 2025San Francisco-Ibiza
Economy
We checked in with 5 pieces of luggage, but some how they did not tag the main large 2 suit cases of ours, We found out upon arrival. All jewelry, clothes, cosmetics eye meds, all our prescription meds and A 525 Euro healing device which I can only get in the US. We had none of the above items and our health suffered on our holiday and we got ill. We did not have the special clothes for a festive anniversay party. We bought new clothes, bikinis, towls,beach bags, sun glasses, cosmetics, hat, shoes chargers for computer some over the counter meds. Unfortunately many of our receipts gone missing. I only submitted what I could find. it took 5 days until the 2 suit cases were delivered. We did not receive them from our familie's apartment since traveling to the other side of island for 2 nights. We were so saddened and also feel that the airline dropped the ball big time and the security risk!! We are counting on your courtesy and hope you will refund each of us at least the maximum amount per your policy. Though our expenses were much higher. Please advise if I can provide you with anything else. We filed a PIR report asap in Ibiza and were not offered any cash allowances for this incident. We paid at booking for all suitcases Sincerely, Michael McInerney and Andrea Kowol
- San Francisco-Ibiza
- Economy
Michael M
Verified | Sep 14, 2025San Francisco-Ibiza
Economy
We checked in with 5 pieces of luggage, but some how they did not tag the main large 2 suit cases of ours, We found out upon arrival. All jewelry, clothes, cosmetics eye meds, all our prescription meds and A 525 Euro healing device which I can only get in the US. We had none of the above items and our health suffered on our holiday and we got ill. We did not have the special clothes for a festive anniversay party. We bought new clothes, bikinis, towls,beach bags, sun glasses, cosmetics, hat, shoes chargers for computer some over the counter meds. Unfortunately many of our receipts gone missing. I only submitted what I could find. it took 5 days until the 2 suit cases were delivered. We did not receive them from our familie's apartment since traveling to the other side of island for 2 nights. We were so saddened and also feel that the airline dropped the ball big time and the security risk!! We are counting on your courtesy and hope you will refund each of us at least the maximum amount per your policy. Though our expenses were much higher. Please advise if I can provide you with anything else. We filed a PIR report asap in Ibiza and were not offered any cash allowances for this incident. We paid at booking for all suitcases Sincerely, Michael McInerney
- San Francisco-Ibiza
- Economy
Manuel A
Verified | Sep 13, 2025Vigo-Miami
Economy
Iberia sent a notification about an open PIR while waiting for the baggage in Miami on September 10. One piece arrived safely but the other one was left in Madrid. It was supposed to be dispatched from Madrid to Miami the next day, on flight IB333 of September 11. At 11 p.m. on September 12, it was delivered by Prestige Carriers Express even though I had requested to pick it up myself. The suitcase arrived disorganized and almost empty, with a blue U.S. CBP paper stating that it had been inspected on September 11. Therefore, the suitcase was unattended for more than 24 hours at the Miami airport.
- Vigo-Miami
- Economy
Coenraad V
Verified | Sep 13, 2025Barcelona-Lima
Economy
No reason given
On June 14, I was going to travel from Barcelona to Lima, with a 1 hour stopover in Madrid. The flight from Barcelona to Madrid (IB0408), scheduled for 10:35 am (arrival 12pm), was severely delayed and when it became clear that I was going to miss my connection in Madrid to Lima (IB0125 - scheduled departure at 1:00 pm), I was put on flight IB0424 (Barcelona-Madrid), which departed at 9:10 pm and flight LA2485 (Madrid-Lima) departing at 1:45 am on June 15. This flight was with a different airline (Latam and not a Iberia as I had originally booked). I ended up taking my flight to Lima almost 13 hours later (1 p.m. on June 14 scheduled versus 1:45 a.m. on June 15 actual flight). I should have arrived in Lima on Saturday June 14/6 at 6pm local Peruvian time. In the end I arrived in Lima on Sunday June 15/7 at 6.30am. I have requested compensation from the airline twice. They have declined twice. First simply stating the claim 'doesn't apply' (without further explanations); second time saying the delay was due to 'external circumstances' (again without further explanations). I feels the airline (Iberia) is not taking me serious. I missed a paid night at the hotel in Lima (Saturday 14/6 night) and missed commitments I was scheduled to have in Lima on Saturday evening and Sunday morning, in addition to arriving super tired. Thanks in advance for your assistance. Kind regards, Coenraad van Iwaarden- Barcelona-Lima
- Economy
Eligio G
Verified | Sep 12, 2025Amsterdam-Madrid
Economy
Successful claim
No reason given
Trip was going to leave on Iberia flight 0740 at 7:20 am on Sept 3. The flight was delayed several times until it was cancelled. We were rebooked on Iberia flight 0738 that left at 2:55 pm on the same day. In total our departure was late by 8 hours.- Amsterdam-Madrid
- Economy
- Successful claim
Jenny D
Verified | Sep 5, 2025Madrid-Rome
Economy
We had to purchase clothing, toiletries, and other necessities for the 3 days we were without our luggage. Our luggage arrived into FCO airport on 22Aug, luggage was never delivered to our hotel as promised. I had to make numerous phone calls to follow up since we were not updated with status and any changes. Ultimately, I had to pay for a taxi to and from the airport on 25Aug to claim our luggage since we were leaving on a train from Rome to Florence at noon that day. The whole experience was stressful, full of anxiety and distress.
- Madrid-Rome
- Economy
Raluca S
Verified | Sep 5, 2025Nice-Malaga
Economy
Hello, as per the boarding passes I was travelling with my two children. We did not receive the luggages which cause a big problem. We have two different claims the second one is under Jonathan Tetelman my son underage, AGPIB23788 same booking code as mine. Please let me know if you need more info. Thank you
- Nice-Malaga
- Economy
Anonymous member
Verified | Sep 4, 2025Economy
terrible customer service phone and email
we both flew with 1 bag and 1 bike. got charged for 2 bags and 1 bike. we would like our money back for the bags. Case 1: 20250709-62658542 response: it was LATAMS fault Case 2: 20250710-62717785 response: it was LATAMS fault Case 3: 20250718-63018383 response: we dont see your initial payment/reservation Case 4: 20250806-63701613 response: the initial payment information is not right Case 5: 20250811-63866595 response: we now do see your payment(why not the previous 4 times), but you where charged for 2 bags. Case 6: 20250903-64732750 response: you payed and flew with 2 bags each, and you had to pay for your bike as extra luggage at the airport.
- Economy
- Loss: β¬320
- Desired solution
Refund
Expenses reimbursement
Sara N
Verified | Sep 1, 2025Vigo-New York
Economy
Influence by other flights
The flight was supposed to leave at 9:20am however it did not take off until 1:23pm from Vigo. Which meant we missed our connecting flight in Madrid for 12:25. We were given a hotel for the night and couldn't return to New York until the next day.- Vigo-New York
- Economy
Maryam S
Verified | Aug 29, 2025Chicago-Marrakech
Economy
Successful claim
No reason given
On June 25, we arrived at O'Hare Airport at 4pm. We went to go check in and they told us that our flight would be delayed till 11:30pm. We realized that we had a problem with our tickets after they rebooked us because of the delay and my wife would not be making it all the way to our destination, but instead just stopping at Spain. After that inconvenience, they changed our flight/tickets to the next day, June 26th at 4pm again. So they booked us a hotel and said that it would be free of charge because of the inconvenience. They also said that dinner that day and breakfast for the next day would be paid for. However, once the next day came and we were checking out, we found out that nothing was paid for and I had to pay for it myself. So when we got to the airport on June 26th, they told us (after we arrived for checking) that our flight would be delayed again. That caused to miss our flight in Spain. So instead of going right to Marackech, Morocco, we had to take a flight to Casablanca and then Marackech. After we arrived in Marackech, we spent 4 hours in the airport looking for our luggage. We then talked to the airport staff who told us that our luggage got left behind and that we had to come back tomorrow to pick it up ourselves.- Chicago-Marrakech
- Economy
- Successful claim
Iman S
Verified | Aug 29, 2025Chicago-Marrakech
Economy
Successful claim
No reason given
On June 25, we arrived at O'Hare Airport at 4pm. We went to go check in and they told us that our flight would be delayed till 11:30pm. We realized that we had a problem with our tickets after they rebooked us because of the delay and my wife would not be making it all the way to our destination, but instead just stopping at Spain. After that inconvenience, they changed our flight/tickets to the next day, June 26th at 4pm again. So they booked us a hotel and said that it would be free of charge because of the inconvenience. They also said that dinner that day and breakfast for the next day would be paid for. However, once the next day came and we were checking out, we found out that nothing was paid for and I had to pay for it myself. So when we got to the airport on June 26th, they told us (after we arrived for checking) that our flight would be delayed again. That caused to miss our flight in Spain. So instead of going right to Marackech, Morocco, we had to take a flight to Casablanca and then Marackech. After we arrived in Marackech, we spent 4 hours in the airport looking for our luggage. We then talked to the airport staff who told us that our luggage got left behind and that we had to come back tomorrow to pick it up ourselves.- Chicago-Marrakech
- Economy
- Successful claim
Ouissal S
Verified | Aug 29, 2025Chicago-Marrakech
Economy
Successful claim
No reason given
On June 25, we arrived at O'Hare Airport at 4pm. We went to go check in and they told us that our flight would be delayed till 11:30pm. We realized that we had a problem with our tickets after they rebooked us because of the delay and my wife would not be making it all the way to our destination, but instead just stopping at Spain. After that inconvenience, they changed our flight/tickets to the next day, June 26th at 4pm again. So they booked us a hotel and said that it would be free of charge because of the inconvenience. They also said that dinner that day and breakfast for the next day would be paid for. However, once the next day came and we were checking out, we found out that nothing was paid for and I had to pay for it myself. So when we got to the airport on June 26th, they told us (after we arrived for checking) that our flight would be delayed again. That caused to miss our flight in Spain. So instead of going right to Marackech, Morocco, we had to take a flight to Casablanca and then Marackech. After we arrived in Marackech, we spent 4 hours in the airport looking for our luggage. We then talked to the airport staff who told us that our luggage got left behind and that we had to come back tomorrow to pick it up ourselves.- Chicago-Marrakech
- Economy
- Successful claim
Fatima E
Verified | Aug 28, 2025Chicago-Marrakech
Economy
Successful claim
No reason given
On June 25, we arrived at O'Hare Airport at 4pm. We went to go check in and they told us that our flight would be delayed till 11:30pm. We realized that we had a problem with our tickets after they rebooked us because of the delay and my wife would not be making it all the way to our destination, but instead just stopping at Spain. After that inconvenience, they changed our flight/tickets to the next day, June 26th at 4pm again. So they booked us a hotel and said that it would be free of charge because of the inconvenience. They also said that dinner that day and breakfast for the next day would be paid for. However, once the next day came and we were checking out, we found out that nothing was paid for and I had to pay for it myself. So when we got to the airport on June 26th, they told us (after we arrived for checking) that our flight would be delayed again. That caused to miss our flight in Spain. So instead of going right to Marackech, Morocco, we had to take a flight to Casablanca and then Marackech. After we arrived in Marackech (around 4-5pm), we spent 4 hours in the airport looking for our luggage. We then talked to the airport staff who told us that our luggage got left behind and that we had to come back tomorrow to pick it up ourselves.- Chicago-Marrakech
- Economy
- Successful claim
Debbi D
Verified | Aug 21, 2025Los Angeles-Barcelona
Business
I Will NEVER Fly Iberia Air Again! Worst Service
Iberia Airlines has not communicated with me, although I have send urgent emails and filled out forms on their website. If they do not respond I will lose $1299.81 USD. I have a medical emergency and contacted them 2 weeks in advance of the trip. Their website site says someone will get back to me in 15 days. By then, my plane and money will have flown. They make the system impossible, and calling a rep does nothing.Overall
- I am writing to express my extreme frustration and disappointment with the way Iberia Airlines is handling my refund request. We are currently dealing with a serious family medical emergency. I called yesterday and was assured by your representative that,
- Los Angeles-Barcelona
- Business
- Loss: β¬1295.81
- Desired solution
Refund
Sandeep K
Verified | Aug 20, 2025Lyon-Madrid
Economy
Worst Experience ever with Iberia airline
The airport staff was telling me flight is delayed for one hour because they don't have precise information or they are making me fool. And at the end it was delayed to 3 hours due to that i waste a lot of time and the plan i book in advance to visit Royal Palace was spoiled. Ultimately the visit was not useful for me because i rent hotel and everything was just to go Madrid and sleep in the hotel.Overall
- Airport staff was telling me it's just one hour delay because they don't have proper information. At the end it was delayed to 3 Hours which cost me to waste a lot of time and the plan i book in advance to visit royal palace was spoiled.
- Nothing
- Lyon-Madrid
- Economy
- Loss: β¬200
- Desired solution
Eithne H
Verified | Aug 17, 2025Dublin-Jerez
Economy
We experienced a 96 hour delay, we finally departed on July 2nd rather than June 28th. We arrived at our destination 104 hours after original departure time. Iberia did not give us a reason and told us to contact Aerlingus as the operating partner for the flight. Aerlingus advised us that they had not received booking information from Iberia. Neither airline provided any care or assistance. Iberia rebooked us on a different flight departing 5 days after original flight. We missed 5 days of accommodation and paid for parking that we did not need. We are out of pocket on other expenses (fuel, food) but do not have receipts unfortunately. Our annual family vacation was ruined.
- Dublin-Jerez
- Economy
Kai K
Verified | Aug 13, 2025Nice-Madrid
Economy
No reason given
My flight from Nice, France to Madrid, Spain on Iberia on July 1, 2025 was cancelled within 12 hours of the departure. I received a text from the airline on July 1, 2025 at 12:43AM notifying me of the cancellation. No reason was given. I was automatically rebooked on a flight on a different airline that connected through Rome. My original flight (IB 1218) was scheduled to depart at 6:30am and arrive in Madrid at 8:35am. My rebooked flight on ITA Airways (ITA 343 and I think ITA 60) and was scheduled to depart on July 1, 2025 at 11:20am to Rome but was delayed about 45 minutes. The connecting flight from Rome to Madrid arrived at 5:10pm on July 1, 2025. I submitted a claim with Iberia (file number P20250704-62445441). They responded with the following: "Thank you for contacting us about the incident that occurred as a result of the cancellation of your flight IB1218 on 1/07/2025, from NCE to MAD. We appreciate that this caused you inconvenience during your trip. Punctuality is one of our top priorities and we invest our utmost efforts every day into ensuring that our flights arrive on time. This depends on our own actions but also on external factors, whose repercussions we always strive to minimise. In this case, circumstances beyond our control affected our operations. We apologise for the incident, and we trust that you will have a satisfactory experience the next time you fly with us."- Nice-Madrid
- Economy
Abanoub M
Verified | Aug 11, 2025Cairo-Mexico City
Economy
Iberia responded to my claim that I arrived at the cut off time which is not true and I have proof of making it on time to the airport with my uber reciept. I arrived at Cairo Airport on June 9 at 10:11 PM, as verified by my Uber (Indrive) receipt. The original departure time was 11:20 PM, and I was present more than an hour prior to boarding, well before the gate closed. I was denied boarding at the gate without justification, despite having arrived on time. They then wouldn't answer any phone calls and had a horrible time trying to contact them about this.
- Cairo-Mexico City
- Economy
Wouter Frans V
Verified | Aug 6, 2025Cali-Frankfurt
Economy
Getting WCHS assistance. Was 10 h in advance in the airport, after check-in of luggage was - with the assistance - more than 3h before departure at the gate. Checking online my flight as I didn't see any assitance coming back, all staff approached told me to be patient and "once you're in the system all will be ok". Not. Finally found someone who could only tell me the flight had gone. 5 more hours of waitign in the airport to hear that I get hotel, food and taxi vouchers and have to come back the next day. All in all, my delay was 22h, but also included taking an additional day of annual leave as my employer does not consider this force majeur.
- Cali-Frankfurt
- Economy
Mary K
Verified | Aug 4, 2025Madrid-Barcelona
Economy
Prior to the flight we received a confirmation dated May 16 for the flights to occur on May 24. We also received our boarding passes. (See attached documentation) Upon arriving in Madrid on our overnight flight from Chicago we attempted to check in for our Madrid to Chicago flight. We were informed that our tickets had been suspended and were given NO explanation as to why, and if we wanted to get to Barcelona to begin our tour we would have to buy a new ticket!!! Having no other option we purchased the necessary tickets for a much higher price than the original flight β 480.74 Euros. (See attached documentation) Thus we paid for two sets of tickets from Madrid to Barcelona β The original purchase in January of this year and a second set on May 24 at the Madrid airport due to the first ticket, (for which we had boarding passes!!), being suspended. I have received an e-mail from Iberia acknowledging the error on the part of the airline but they are refunding ONLY $64.40. The amount that should be refunded should be $546.94, the amount of the cost of the second tickets that we had to buy to board the planes in Madrid for which we already had boarding passes!!! Please refund the full amount of the purchase of these second, unnecessary tickets.
- Madrid-Barcelona
- Economy
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