Iberia Airlines complaints: comments, page 5
382 comments
Rosie T
Verified | Aug 2, 2025
Athens-Madrid
Economy
No reason given
Flight kept being delayed with no explanation at any point. Was offered a small seven euros food voucher at the time after a three hour wait (not much use as I had already paid for food, receipt attached). There was a four hour flight delay plus a one hour baggage delay on top. Because of such a late arrival at 3:40am, I had to take a taxi, receipt attached.
- Athens-Madrid
- Economy
Elsa Carolina D
Verified | Aug 2, 2025San Salvador-Barcelona
Economy
Technical problems
after more than 12 hours in standby because of a returned flight to origin because a fire in the plane, we manage to get another plane to catch our conecting flight 24 hours after original departure. We were so tired we had to cancel our first night at a hotel and rented car we had booked for the next day of our arrival, and ironically Iberia just sent this email telling the flight partner will take care, and American Airlines brutally said will grant 7500 miles to my account, thats ABSOLUTLY RIDICULOUS AND OFENSIVE. After being in awake, in airports and planes for more than 72 hours- San Salvador-Barcelona
- Economy
Leonidas O
Verified | Aug 1, 2025San Salvador-Barcelona
Economy
Technical problems
they said it was not their fault but american airlines partner, for being a shared flight my wife ironically recived 7500 miles in american which she did not answer we didnt make business with american, we paid iberia!!- San Salvador-Barcelona
- Economy
Agnieszka W
Verified | Aug 1, 2025Economy
Problem with baggage at check-in.
The tickets also included a 23 kg checked baggage allowance in both directions. However, when attempting to drop off the luggage, the check-in agent stated that the ticket only included 10 kg of checked baggage, not 23 kg. Ms. JΔdrzejczyk was unable to communicate effectively with the agent. She showed the itinerary ticket receipt, invoice, and boarding pass, but these documents were not accepted by the check-in staff. As a result, the passenger was forced to pay an additional β¬67 for 4 kg of excess baggage. We are attaching the documents received from the passenger. We kindly request a refund of the amount paid to Ms. JΔdrzejczykβs account.
- Economy
Thomas O
Verified | Aug 1, 2025Madrid-Barcelona
Economy
On January 22, 2025 I purchase two tickets on Iberia for myself and Mary Ann Kennedy-OβNeill. See attached email confirming the purchase. Prior to the flight we received a confirmation dated May 16 for the flights to occur on May 24. We also received our boarding passes. (See attached documentation) Upon arriving in Madrid on our overnight flight from Chicago we attempted to check in for our Madrid to Chicago flight. We were informed that our tickets had been suspended and were given NO explanation as to why, and if we wanted to get to Barcelona to begin our tour we would have to buy a new ticket!!! Having no other option we purchased the necessary tickets for a much higher price than the original flight β 480.74 Euros. (See attached documentation) Thus we paid for two sets of tickets from Madrid to Barcelona β The original purchase in January of this year and a second set on May 24 at the Madrid airport due to the first ticket, (for which we had boarding passes!!), being suspended. I have received an e-mail from Iberia acknowledging the error on the part of the airline but they are refunding ONLY $64.40. The amount that should be refunded should be $546.94, the amount of the cost of the second tickets that we had to buy to board the planes in Madrid for which we already had boarding passes!!! Please refund the full amount of the purchase of these second, unnecessary tickets.
- Madrid-Barcelona
- Economy
Guillermo B
Verified | Jul 29, 2025Geneva-Madrid
Economy
No reason given
Airline provided a flight from Zurich. I had to travel from Geneva to Zurich (At my expense) to make the flight.- Geneva-Madrid
- Economy
Matthew L
Verified | Jul 28, 2025Barcelona-Ibiza
Economy
Weather conditions
They sent email saying i wasn't due any compensation as it was weather related but there was no issue with the weather. They said I could fly with them the following day but no guarantee of seat only if people are no shows at airport.- Barcelona-Ibiza
- Economy
Dimitra Thalassa K
Verified | Jul 25, 2025Ibiza-Palma de Mallorca
Economy
No reason given
We were informed about a delay 30 minutes before the flight and for a cancellation about some time later. There weren't any flights available for the next day so we had to book an airplane ticket with our own money (148.51β¬). We request complete composition of our lost flight, our new ticket and the 250β¬ we deserve through the laws and our rights- Ibiza-Palma de Mallorca
- Economy
Lori B
Verified | Jul 16, 2025Porto-Chicago
Economy
The flight from OPO was 90 minutes late and even though we were at the gate 20 minutes before departure we were told that our seats were given away and we would need to be rebooked for the next day. We also were told the only seats available were the upgraded seats and that was our expense. Our arrival at our final destination was 24 hours later. No response from Iberia
- Porto-Chicago
- Economy
Vuong N
Verified | Jul 8, 2025Madrid-Marseille
Economy
Problems at airport
Still at the airport in Nice, because it was diverted to due strong wind and fire at near by marseille airport. And also the flight IB84 was delayed for 40 mins before leaving Madrid to marseille and I missed my connection to Cagliari. And since I donβt want to stay in nice. I have to booked my own expenses. Therefore I need to get my refund. FYI; I am a one world emeral status with American Airlines: 6bvf360 Sincerely, Thanks- Madrid-Marseille
- Economy
Edward J
Verified | Jul 6, 2025Barcelona-Fresno
Economy
Technical problems
First flight was delayed, causing us to barely make our second flight, which was also delayed. DFW to FAT also delayed. Lost our bags in the mix, still missing one.- Barcelona-Fresno
- Economy
Juan Miguel C
Verified | Jul 4, 2025Madrid-Birmingham
Economy
Successful claim
No reason given
I got a delayed flight notification when I arrived to Miami. The departure time was pushed back constantly, it was over 5 hours delayed at the end, arriving at 22:30 instead of 17:11.- Madrid-Birmingham
- Economy
- Successful claim
Marcos M
Verified | Jun 18, 2025Buenos Aires-Barcelona
Economy
No reason given
My flight was canceleld one day before the departure date. The airline gave me an other flight date that i had accepted with iberia. Once in the airport in the check in they informed me that i'm not in the list of the passagers. I got in contact with the airline and they told me that the flight was full and they offered me a flight the day after with one scale of 10 hours in Madrid. My flight was Buenos Aires -> Barcelona direct- Buenos Aires-Barcelona
- Economy
Susana S
Verified | Jun 3, 2025Lisbon-Guatemala City
Economy
No reason given
The flight IB0530 from Lisbon to Madrid was super delayed (from 08:25am and arriving supposedly at 10:50am, left at 09:10am, and arrived at 12:00pm in Madrid) so I couldn't make it to my next flight to Guatemala which was at 12:05pm. I lost my connection flight, then my flight from Guatemala City to Flores on the same day at 06:00pm (129USD), my booking at Hotel Villa del Lago in Flores (158.77USD) and my tours in Flores on Sunday with Get Your Guide (94.71β¬). I also had to order Uber Eats on the extra night I had to spend in Madrid (because Iberia could only put me on the flight to Guatemala 24HR later) from Sat to Sun, but I don't have the invoice.- Lisbon-Guatemala City
- Economy
Ziva L
Verified | Jun 3, 2025Tel-aviv-Madrid
Economy
No reason given
Dear Iberia Customer Service, I am writing to follow up on the compensation payment for my wife regarding the cancellation of flight IB1872 on May 9, 2025. I initially filed a compensation request for myself on May 8, 2025 (Case number: P20250508-60050518) and received a positive response on May 15, 2025 (FP_Case number: 20250508-60050519). The 600 EUR was successfully credited to my account on May 20, 2025. Following this, I submitted a separate compensation request for my wife on May 15, 2025 (Case number: P20250515-60292073), which was approved on May 19, 2025 (FP_Case number: 20250515-60292074). However, this payment has not been credited to her account. I contacted Iberiaβs customer service regarding this issue but was informed that "our system does not detect any problem with your payment" and advised to check with my bank. Unfortunately, I cannot verify this with my bank without a transaction number, transfer date, or any relevant details to track the missing payment. I kindly request that you provide the necessary transaction details or confirm the status of the payment so that we can resolve this matter promptly. I appreciate your assistance and look forward to your response. Best regards,- Tel-aviv-Madrid
- Economy
Lawrence M
Verified | May 26, 2025Ibiza-Lisbon
Economy
Technical problems
Original flight IB 1696 delayed due to technical problems. Flight was not cancelled and insteas delayed, which meant an alternative route could not be organised. After boarding, passengers were then told to disembark and go back to the terminal. Flight eventually departed at 18:40 for Madrid. Madrid - Lisbon flight was also disrupted- Ibiza-Lisbon
- Economy
Kevin W
Verified | May 14, 2025Santo Domingo-London
Economy
Successful claim
Technical problems
The airline rebooked me on a flight that was not only 8 hours later but also arrived at a different airport (LHR instead of LGW), which is even farther from my final destination. As a result, I incurred additional travel time and expenses, including the train ticket Iβve attached.- Santo Domingo-London
- Economy
- Successful claim
Alexander P
Verified | Apr 30, 2025Madrid-Athens
Economy
Successful claim
Strike
Terrible experience with Iberia, we have a Cruise booked leaving on Saturday and we planned to travel from Madrid to Athens on Wednesday, after long calls to Iberia's call center to rescheduled our flight they placed us on a Flight on Friday (stand By). We had to loose our Airbnb reservations in Athens and pay for an overstay in Madrid. Iberia refuse to help with accommodations, food, etc during this overstay in Madrid. The people in the Customer Care booth in the airport refuse to help us in any way and they only direct us to call Iberia's call center, they even told us they are third party employees (Non Iberia's direct employees) and they did not give us any voucher or directions to receive some help- Madrid-Athens
- Economy
- Successful claim
Triza B
Verified | Apr 29, 2025Jerez-Jacksonville
Economy
Successful claim
No reason given
I submitted a previous claim for the first flight in the itinerary. All three flights should have been for 25APR2025.I was given a new itinerary from SATO for all three flights on 26APR2025. For this claim, The MAD -CLT was cancelled ON 26APR2025, pushing my final destination (JAX) arrival to 27APR2025. THREE DAYS TO GET HOME. We were not given a reason but i heard it was because the pilot was sick. The first notification i received was that the flight originally scheduled for 1 PM was delayed until 9pm. Less than an hour later, i received an email stating that it was cancelled. We arrived in MAD around 1040 AM . All the passengers who were supposed to be on the flight were stuck in the airport after rebooking for almost 5 hours waiting to be taken to the hotel after rebooking. We were assigned rooms at the hotel which took another hour and a half. They did not give us a voucher at the airport because they said we would be provided lunch dinner and breakfast at the hotel. We missed lunch so then they gave us a 20 Euro voucher for a meal at 1347 and told us that the bus would arrive at 1415. We were escorted to where the bus should be and it wasnt there. We waited for 30 minutes. Then we were take across the airport to where the bus was and finally boarded. The next morning we arrived at our gate and from there needed to take a shuttle to the plane. We took off 30 minutes past the scheduled time (1335) putting our connecting flight in CLT at risk. If I did not have NATO orders, I would have most likely missed my connection as the customs line was very long in CLT. I arrived at my final destination in JAX at around 1700 on the 27th.- Jerez-Jacksonville
- Economy
- Successful claim
Triza B
Verified | Apr 29, 2025Jerez-Madrid
Economy
Successful claim
Technical problems
I was traveling on US NAVY orders. My original itinerary from SATO had me scheduled to fly out on Friday. Flight was cancelled during the time we were supposed to be boarding due to plane malfunctions and i had to rebook everything with SATO since I would miss my two other connecting flights home.- Jerez-Madrid
- Economy
- Successful claim
Tor Gaute Gjerding Γ
Verified | Apr 24, 2025Oslo-Bogota
Economy
Problems at airport
I think they said something about the plane being delayed from Santiago to Madrid. The plane was delayed about 7 hours. We got some vouchers for food, but everything was closed so we could not use it. We lost the start of our vacation and a full night of sleep. We lost time on our vacation.- Oslo-Bogota
- Economy
Ole S
Verified | Apr 24, 2025Oslo-Bogota
Economy
Problems at airport
My flight was delayed and we had to wait over 7, had to buy access to lounge to sleep - costed β¬130.- Oslo-Bogota
- Economy
Manon L
Verified | Apr 16, 2025Madrid-Nice
Economy
Successful claim
Technical problems
My flight was cancelled, so I had to change my train ticket to get to Madrid airport, at extra cost (see OUI GO invoice).- Madrid-Nice
- Economy
- Successful claim
Nelly R
Verified | Apr 12, 2025Madrid-Bogota
Economy
No reason given
I received an email that my scheduled flight from Madrid to Bogota was changed from 00.30am to 07.45am. I was originally supposef to arrive in Bogota 5.00am but due to this change and delay I arrived in Bogota 11.15am. My end destinatiol was Cartagena and due to this delay I missed my connectiom flight from Bogota scheduled at 6.40am and had to take another flight from Bogota at 3.17pm which further delayed my arrival at final destination which was supposed to be 30th March 8.13am but due to the delay I arrived in Cartagena 30th March 4.51pm.- Madrid-Bogota
- Economy
Andrea G
Verified | Apr 11, 2025New York-Barcelona
Economy
I lost a whole day with my family. I am a resident physician and I only have 20 days off a year. Losing a whole day off stuck in a city I did not want to be is a big perjudice. In addition, my original flight was direct to Barcelona and the flight they offered me was to Paris. So I had to wait 2 additional hours and take and additional flight from Paris to Barcelona.
- New York-Barcelona
- Economy
Nancy J
Verified | Apr 10, 2025London-San Juan
Economy
Technical problems
Airline not interested delayed flight because of faulty Tyre therefore missing connections in Madrid had to stay in a hotel provided by them with no suitcases . We arrived late food was appalling left overs no time for breakfast or lunch as being picked up to go to airport again . We missed two days hotel accommodation and transfers In Puerto Rico arriving late late Thursday nite Friday morning head to port to collect ship. The airline donβt seem to recognize any of this Or even asking for receipts when clearly we missed our connections incurring more charges . Also I incurred overweight baggage fee when I was unable to buy extra luggage online going and returning I have receipts for these too .- London-San Juan
- Economy
Debra B
Verified | Apr 8, 2025Economy
Was put on the carrier (Level) instead of Iberia
My flight was scheduled with Iberia through American Airlines. When I checked in at the Iberia counter, and was taken to the gate by wheelchair, I noticed that I was not with Iberia. I was told that it was a subsidiary for Iberia and American, which is not true. This flight was dirty, wasn't given a blanket or pillow, and my seat was filthy. This is not what I payed for. I requested a wheel chair, and it was not there when I departed the plane. I had to walk to customs, wait in line at customs, get my baggage, and stand outside waiting for my ride for an hour and a half. Iberia was to arrive at LAX at 6:10PM. Level arrived an hour and a half earlier. I have spent 2 days now talking to American Airlines who claims it is Iberia's responsibility of what happened, and after calling Iberia Airlines 2 times, I was told it was American Airlines. I am a cancer patient, have a bad back, and knees, and I should not have had to go through this, as well as, any healthy person. American Airlines representatives have been extremely helpful and claims that they never heard of Level Airlines and Level Airlines are not a subsidiary of American Airlines, and I should have never been put on this flight. Your representatives, Anbres and the other one I spoke to today were rude, wouldn't put me through to a supervisor when asked, and kept telling me it was American Airlines responsibility. I am asking for monetary compensation for this horrible experience.- Economy
Fabrice S
Verified | Apr 1, 2025Miami-Lyon
Economy
No reason given
My flight from Madrid was delayed, which caused us to miss our connecting flight to Lyon. Consequently, we were placed on standby for the 4:50β―PM flight. Although I was able to board this flight, my two children were not accommodated until the 9:55β―PM flight. As a result, our final arrival time was 11:45β―PM instead of the scheduled 11:55β―AMβa delay of nearly 12 hours. The disruption did not end there. After finally landing, we had to drive 2Β½ hours to our ski resort, and we did not reach our hotel until 3:30β―AM. This delay resulted in the loss of an entire half day and incurred significant additional costs during our stay at Club Med βLa RosiΓ¨re.β To further compound the situation, one of our three checked bags never arrived. As of Tuesday at 5:45β―PM, I have yet to receive any update regarding its whereabouts. Lastly, I have been informed that proof of travel for my children on the MiamiβMadrid flight is required, yet their boarding passes were discarded. I believe it is the airlineβs responsibility to maintain accurate records of all passengers, and I should not be penalized for this oversight. This entire experience has been nothing short of a nightmare. I expect immediate action to resolve the missing baggage issue and a prompt explanation for the severe mismanagement of our itinerary. I look forward to your swift response and a satisfactory resolution to these matters. Sincerely, Fabrice Savolle- Miami-Lyon
- Economy
Artur B
Verified | Mar 26, 2025Bilbao-Schonefeld
Economy
Technical problems
I previously contacted the airline, and they reimbursed me for the hotel and dinner in the amount of 141 euros. However, they refused to compensate me for the canceled flight.- Bilbao-Schonefeld
- Economy
Meenakshi J
Verified | Mar 25, 2025Munich-Buenos Aires
Economy
Strike
Chronological Summary of Events: Original Travel Plan: Flight booked from Munich to Buenos Aires via Madrid, departing on 27th February. Strike Announcement (25th February): News reported that Munich Airport would go on strike from 27th-28th February. We immediately contacted the airline multiple times (via WhatsApp, phone, and in person at Munich Airport). The airline denied any confirmation of the strike and provided no assistance. Taking Action Ourselves (26th February): With no support from the airline, we booked a separate flight from Munich to Madrid a day earlier (26th February) to ensure we didnβt miss our trip. We paid out-of-pocket for: The extra flight Hotel accommodation Food Taxi and other expenses Airlineβs Delayed Response (26th February Morning): The airline finally confirmed flight cancellation on 26th February morning (too late for any proper alternative). Upon reaching Iberia's counter in Madrid, they refused to assist us. Key Issues & Complaint: Zero proactive support from the airline, despite repeated attempts to seek help. Last-minute cancellation notice, leaving passengers stranded. No compensation or assistance provided for additional expenses. Had we not acted on our own, we would have missed our entire trip, costing us over β¬5000. Thanks a lot.- Munich-Buenos Aires
- Economy
Sajmen S
Verified | Mar 23, 2025New York-London
Economy
No reason given
Airline very sketchy and playing games with customer and booking flights and after canceling it for some passengers and say it was overbooked. Sketchy practices.- New York-London
- Economy
Alia S
Verified | Mar 20, 2025Madrid-New York
Economy
Successful claim
Iberia wonβt let me submit a claim. So I contacted American Airlines with whom I bought my direct flight. Neither of them are willing to accept responsibility and I just would like compensation for a trip that should have been 6 hours that turned into almost a 12 hour journey. They also lost my suitcase, or better it was left behind in London and then I received it 2 days laterβ¦ this was the worst experience. The reason for the denied boarding was that the flight was overbooked for 50 people. They knew the plane would not fit 50 extra humans and yet they kept selling tickets?! Itβs outrageous.
- Madrid-New York
- Economy
- Successful claim
Sean M
Verified | Mar 17, 2025Palma de Mallorca-Fuerteventura
Economy
No reason given
I booked a connecting flight through the Iberia website. PMI - MAD flight was slightly delayed. Enough to miss the connection. They provided a lunch meal ticket. And booked me on the next available MAD - FUE flight. Final arrival time in FUE went from 13:15 to 22:15! A significant delay I would say. Had to take a 60 Euro taxi instead of my arranged pickup (but didn't keep the receipt)- Palma de Mallorca-Fuerteventura
- Economy
Jorge Ignacio P
Verified | Mar 11, 2025Bangkok-Madrid
Economy
Technical problems
I didnt sign anything and the airline insisted on not being liable. Dear Qatar Airways Customer Care Team, Thank you for your prompt response and for acknowledging the inconvenience caused by the delay of flight QR835 from Bangkok to Doha on February 16, 2025. I appreciate your offer of a non-refundable USD 150 voucher; however, I believe this compensation does not adequately reflect the impact of the delay on my itinerary. I would like to highlight the following: Qatar Airwaysβ Compensation Policy β According to the information available on your website, passengers are entitled to appropriate compensation in cases of significant delays. https://www.qatarairways.com/es-es/legal/eu-air-passenger-rights.html Impact of the Delay β The delay resulted in the payment of VIP lounge tickets, higher transportation cost, ongoing medical expenses for my partner injured knee and meetings missed with an estimated value of 3000 EUR, a miss connection, among otjer inconveniences. This disruption extended beyond mere inconvenience and had significant financial and logistical repercussions. Proposed Compensation β I find a non-refundable USD 150 voucher to be insufficient given the level of disruption experienced. I respectfully request a direct monetary compensation that fairly reflects the inconvenience and additional expenses caused by the delay. https://www.qatarairways.com/es-es/legal/eu-air-passenger-rights.html I appreciate your attention to this matter and trust that Qatar Airways, known for its commitment to customer satisfaction, will reconsider my request and provide a more equitable resolution. I look forward to your prompt response. Best regards,- Bangkok-Madrid
- Economy
Sabita K
Verified | Mar 10, 2025Arrecife-Madrid
Economy
Successful claim
Technical problems
I have contacted airlines but they didn't do anything.. They said they have claimed but i didn't get any mails. We were already in the plane but later they said to get out of the plane and then delay and delay and delay and at last they said canceled- Arrecife-Madrid
- Economy
- Successful claim
Elena C
Verified | Feb 26, 2025Madrid-Aviles
Economy
No reason given
The flight was cancelled due to traffic congestion according to the airline. They gave us a snack and after much waiting, they organized a bus to take passengers to their final destination in Asturias. The bus was old and uncomfortable, it had one stop where we were not offered anything to eat or drink, passengers had to buy their own beverages and food. The bus arrived past 9 pm (when arrival time of the original flight was 12:40) I contacted the airline through the website and filled in a claim form (ref: P20250104-55745149) the same day, 4th of January. They answered on the 9th of January through a non-reply mail (attached above), where they just said they were sorry etc. but no word of compensation.- Madrid-Aviles
- Economy
Noujoud R
Verified | Feb 18, 2025Casablanca-Dallas-Fort Worth
Economy
No reason given
My first flight was from Morocco to Spain than to USA . The flight that suppose to take offfrom Morocco coming very late which caused the delay .it was no reason.rhe weather was good and no technical issue nothing was wrong .it just was late . Than we missed the second flight and I had to spend the night in Spain . I missed my best friend daughter engagement π- Casablanca-Dallas-Fort Worth
- Economy
Luis U
Verified | Feb 13, 2025Barcelona-Chicago
Economy
Iberia reimbursed for the amount of the original tickets plus the difference paid to obtain the LEVEL flight tickets. We are only looking for the payment of the compensation of $600 per ticket.
- Barcelona-Chicago
- Economy
Erica S
Verified | Feb 13, 2025Barcelona-San Francisco
Economy
We purchased 2 flight tickets for July 24, 2024 for flight IB4383 from BCN to ORD connecting to flight IB4150 from ORD to SFO for 1266GBP. The airline was Iberia, the tickets were sold by BudgetAirUK, the travel agent, and the flight was operated by American Airlines. I called Iberia the night before the flight because we could not check-in online. The agent at Iberia told us that there was a problem with our tickets, that our reservation had been cancelled, and that we had to call BudgetAirUK to resolve it, that she could not help us. We opened a chat with BudgetAir. They told us the tickets were fine, there was no problem, and that we should just check in at the airport. We arrived at the airport 2 hours before to check in and the American agent (American Airlines was operating the flight) told us that we had tickets but our reservations had been canceled. She refused us boarding passes, told us to contact the travel agent, and sent us away. We asked for help from the Iberia agent and he told us that they were not able to help us, this was not their problem, that we had to contact the travel agent. We spent the next 1.5 hrs sitting on the airport floor, unsuccessfully trying to reach the travel agent. The flight left. We were forced to purchase new, more expensive tickets (1838e) for a later flight, 332e {166e x 2) more than the original tickets to fly. Iberia knew that it had cancelled the tickets because we contacted them the night before the flight and they told us there was a problem, yet they never notified us. They consistently denied any responsibility or involvement. We've spent hours and hours, phone call after phone call, trying to get our money refunded for a service we paid for, denied to us. Because of Iberia's pointing the finger at others we were sent on a wild goose chase and contacted American and BudgetAir many many many times, over and over again, because Iberia pointed the finger at the operating airline and the travel agent. They never bothered to do anything until we contacted the DOT. Iberia has never accepted responsibility nor offered any condolences for the stress generated by their not notifying us that they cancelled the reservation, making us go to the airport for a flight not possible for us to board, leaving us stranded at the airport, having to buy more expensive tickets and the multiple unpaid hours and stress generated over many months do trying to get our money back. Absolutely shameful, unethical and totally inacceptable conduct. Five months later, after our contacting the DOT, Iberia refunded our money and the additional amount paid, but is now denying that they owe us any compensation for the debacle they created.
- Barcelona-San Francisco
- Economy
Luis U
Verified | Feb 12, 2025Barcelona-San Francisco
Economy
Iberia has refunded the value of the two tickets (sample of one refund included). I have not signed anything to them. They also refunded the extra costs to buy tickets with an alternate airline.
- Barcelona-San Francisco
- Economy
Carolyn M
Verified | Feb 11, 2025Boston-Madrid
Economy
No reason given
We chose not to fly because of the long delay and requested our tickets be refunded as the plane was more than 5 hours late boarding, The gate agent directed us to a web form and we never received a refund, did not travel and did not hear back anything substantial from Iberia, I have more screenshots but they will not upload.- Boston-Madrid
- Economy
Tomas S
Verified | Feb 11, 2025Lisbon-Nantes
Economy
Influence by other flights
The airline give me accommodation vouchers, dinner and breakfast. I stayed in the MeliΓ‘ Barajas Hotel.- Lisbon-Nantes
- Economy
Atef B
Verified | Feb 8, 2025Cairo-New York
Economy
I was denied boarding because the airline informed me, at the time of check-in, of a new policy from Spain requiring a transit visa for passengers transiting through their country, even though I hold a valid F1 visa for the United States. This policy was unexpected, as I have traveled to the US multiple times through transit in other EU countries (e.g., Germany, and Italy), and no transit visa was required. The airline did not inform me of this requirement in advance, and I was unable to obtain the visa on such short notice.
- Cairo-New York
- Economy
Gyeongsuk M
Verified | Feb 5, 2025Porto-Madrid
Economy
Successful claim
Technical problems
He contactado, pero ellos me envΓan este email. Dear Mr/Ms MIN, Thank you for contacting us about the incident that occurred as a result of the cancellation of your flight IB0548 on 11/01/2025, from OPO to MAD. We appreciate that this caused you inconvenience during your trip. Punctuality is one of our top priorities and we invest our utmost efforts every day into ensuring that our flights arrive on time. This depends on our own actions but also on external factors, whose repercussions we always strive to minimise. In this case, circumstances beyond our control affected our operations. We apologise for the incident, and we trust that you will have a satisfactory experience the next time you fly with us. Kind regards,- Porto-Madrid
- Economy
- Successful claim
Jun L
Verified | Feb 2, 2025Miami-Madrid
Economy
No reason given
I was supposed to arrive in Madrid at 12:50 pm on Saturday Jan 18. Instead, I arrived in Madrid at 05:45 am on Sunday Jan 19. When I was first denied my claim, I received that it was not their fault and they would do nothing for the inconvenience they placed upon us travelers. Firstly, the flight to Madrid was scheduled at 22:15, but before arriving, we were told it had been delayed by 3 hours. By the time the plane was supposed to arrive, they told us that the plane had been diverted to Orlando (MCO). They gave us zero clear answers and there was no care provided at all. They did not offer any food, water, or food vouchers while we were there until 3 am in the morning (5 hours after our initial scheduled flight time). They just responded with "We aren't offering that at this time". Then they told us that the flight had become cancelled, even though online it never said the flight to Madrid had been cancelled, it still said "on time" which was insulting. They said they would pass out hotel vouchers but we had to stay by our phones so they could contact us because they could not even make any reassurances for when our next flight to Madrid would be. They had no clue. The only way I was able to get to Madrid was by contacting American Airlines (I had booked through them but it was an Iberia codeshare that I was taking) and they put me on the earliest possible flight which was at 5:45 am in the morning. It required me to stay in the airport until 8 am since it would not have made any sense to go to the hotel only to come back an hour or two later. This made me miss out on 16 hours of my holiday to see my girlfriend. I paid for a VRBO for basically no reason (80 euros) and I had to buy myself lunch at the airport (15 euros). The lack of any clear answers, lack of compensation or reassurances made this flight a true nightmare.- Miami-Madrid
- Economy
Lotus V
Verified | Jan 29, 2025Amsterdam-Bogota
Economy
Weather conditions
The first flight from amsterdam to madrid was delayed. Therefore, we missed our transfer in Madrid. At the airport in Madrid, we were booked for a flight the next day (21 hours later) because the flight in the evening was already fully booked. They told us that the compensation for this was β¬600. We went to a hotel and next day had our flight to bogota. We arrived a day later of this. They declined all of our requests and refuse to compensate us for this incovencience. We are hoping that you can help us resolve this issue.- Amsterdam-Bogota
- Economy
Lena K
Verified | Jan 29, 2025Amsterdam-Bogota
Economy
Weather conditions
The first flight from amsterdam to madrid was delayed. At the airport, we were booked for a flight the next day (21 hours later) because the flight in the evening was already fully booked. We went to a hotel and next day had our flight to Bogota. We arrived a day later of this and they said that we would receive 600 euros. But they decline our requests.- Amsterdam-Bogota
- Economy
Christos K
Verified | Jan 24, 2025Madrid-Lima
Economy
Successful claim
No reason given
In detail, I had booked via a travel agency a flight IB6653 from Madrid to Lima, on 18/10/2024. We where traveling as a group to Peru. 1 day before the flight, I was informed the flight was cancelled, and I was rebooked for flight IB6655, which took off about 7 hours later than the original one (nighttime, from midnight to morning). Booking code is K2S4BV. We had to rearrange our contact flight from Lima to Cusco because we lost it from the cancellation.- Madrid-Lima
- Economy
- Successful claim
Leonie M
Verified | Jan 23, 2025San Jose-Brussels
Economy
Weather conditions
We have had several travelling issues regarding our booking L449E (MERTENS Leonie & VAN DE VIJVER Rosanne). On the 17th of November we had a flight booked from San JosΓ©, Costa Rica via Madrid, Spain to Brussels, Belgium. Unfortunately, this flight was delayed and eventually cancelled. We were set up in an hotel by Iberia from the 17th to the 18th of November. On the 18th of November we were put on a new flight. Sadly this one was also delayed to then be cancelled again. Finally on the 19th of November we were able to board a flight from San JosΓ©, Costa Rica to Madrid, Spain. Upon arrival, we received the news from your customer service (on the phone) that we missed our connecting flight to Brussels; however, you put us on the delayed flight. After calling three times, we finally received a different connecting flight to Brussels and arrived on Wednesday the 20th in the afternoon at our destination. Since we were supposed to arrive on Monday the 18th of November, but arrived two days later we both missed two days of work, so two days of salary.- San Jose-Brussels
- Economy
Ivan B
Verified | Jan 22, 2025London-Dallas-Fort Worth
Economy
Successful claim
No reason given
I didnβt just have one flight canceled; it was actually two. The first one was on August 2nd, a direct flight from LHR to DFW, which was canceled the day before the flight. I was rebooked on a different plane for the same day, but when we arrived at LHR, the flight from BEG was delayed, so I missed that connection. It turned into a complete disaster, with the airline messing everything up, and I ended up staying in England for four extra days.- London-Dallas-Fort Worth
- Economy
- Successful claim
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