Iberia Airlines complaints: comments, page 7
382 comments
Michael Felix L
Verified | Nov 4, 2024
Berlin-Almeria
Economy
No reason given
After the connectionflight to Almeria airport my baggage did not arrive. It did not arrive next day and there was no information about it. My cloth were sweated due to the running in Madrid airport, where an unnecessary aditional complete inspection had taken place and took a lot of time. After I had bought a shirt and a trouseron the second day, I got a call in the afternoon about my baggage. MFL
- Berlin-Almeria
- Economy
Paulo Ferraz Pires Neto F
Verified | Nov 4, 2024Barcelona-Sao Paulo
Economy
Weather conditions
Flight delayed on Barcelona to Madrid and i lost the flight. Allocated on next one, loose the domestic flight in Brazil and two days of labour- Barcelona-Sao Paulo
- Economy
William B
Verified | Nov 3, 2024Miami-Barcelona
Economy
Don't remember
Our flight that departed MIA to BCN was 3.5 hours delayed. Our flight that departed BCN to MIA was 4 hous delayed- Miami-Barcelona
- Economy
Martin S
Verified | Oct 30, 2024Washington-Granada
Economy
Successful claim
No reason given
Flight to Madrid was delayed, missed connection to Granada, was rebooked on later flight 5 hours later.- Washington-Granada
- Economy
- Successful claim
Ana V
Verified | Oct 30, 2024Madrid-Miami
Economy
Successful claim
No reason given
The airline cancelled our flight via email less than 24 hours before the flight, right after sending the email to start checking in. We immediately contacted Iberia but they said we had to call American Airline which was the one who sold the ticket. America offered a refund but we were in Spain and we resided in Miami and we need to return.The next flight was offered to us on the 24th, two days after the date we were supposed to fly, and we were not given any option to cover the expenses we were going to have during those two extra days.In a second call they got us a flight for the 23rd with a stopover in New York. This flight was extremely complicated, we missed the connection due to delays at the TSA, finally arriving in Miami on the 23rd at 9:30 p.m. Neither America nor Iberia offered us any compensation for the additional expenses or for the lost time since we had to return to work on the 23rd.- Madrid-Miami
- Economy
- Successful claim
FΓ©lix M
Verified | Oct 30, 2024Miami-Barcelona
Economy
Don't remember
Our flight was delayed, going to Barcelona and coming back from Barcelona. There were four passengers in my party, and according to the policies we should be refunded- Miami-Barcelona
- Economy
Hilary S
Verified | Oct 29, 2024Barcelona-San Francisco
Economy
Technical problems
Let me first say that this was by far the worst customer and flight experience I have ever had. I understand that apart of travel comes with things that our out of our control such as weather and mechanical issues. However, when our International flight was canceled with less than hours notices, we had no transparency and very little communication on how to manage our canceled flight back to the United States. We received a notification from Fly Level, which we had never heard of, the moment we landed in Barcelona for our connection back to the US. In that email, it clearly outlines "We are working on finding alternatives and will send your new itinerary as soon as we have an option for you." We never heard back. I was forced to call costume service, more than 10 times in order to speak to a human. We waited in 4 different lines for 5-6 hours at the airpot in hopes of getting customer service support at the Barcelona airport for Iberia air. Each person directed us to a different line. Once we were able to find someone, she offered us a voucher for a hotel that was 40 minutes in the opposite direction of the airport. She stated "you will get an email with information about a new flight", which we never received. We also could absolutely NOT justify staying that far away as we were told we would receive an email indicating directions for a flight out on Sunday, Oct 27th and we did not want to miss that opportunity if our flight was in the early morning. We never received any email indicating if we could get out on Sunday, which means another night spent in a hotel. The airport attendant told us this with false hope. I work for myself, which means $100's of dollars of wages loss for work on Monday and half for Tuesday which was out of my control. I will be filing a claim for wages lost as well. If an International flight is to be canceled, there needs to be more transparency, more communication and direction with how to assist travelers. Instead, we were met with resistance, little clarity and forced to figure out how to get back to the US on our own. I will not be flying Iberia are in the future and I will be discouraging others to do so as well.- Barcelona-San Francisco
- Economy
Carmen C
Verified | Oct 28, 2024Los Angeles-Madrid
Economy
No reason given
Scheduled to depart at 5:30 pm Boarded plane at 11:45 pm Sat on tarmac for 2 hours Flight departed at 3:30 am Missed one full day in Spain due to flight delay- Los Angeles-Madrid
- Economy
Richard C
Verified | Oct 28, 2024Los Angeles-Madrid
Economy
No reason given
My flight was on the manifest with Carmen Carillo, who booked our flight travel/vacation to Madrid. We were unable to check-in online despite notices received from Iberia that check-in online was available. Arrived at the airport at 2:15 pm for the scheduled 5:30 pm flight (Confirmation Code NQQW6). Upon arrival at on-site check-in, advised that flight was delayed by 4 hours, however we did not board until 11:45pm. We subsequently sat on the tarmac until 3:30 am due to problem with broken down airplane tow and subsequently issue with landing gear. Missed a full day of Madrid accommodation and scheduled excursion, in addition to incurring after-midnight transportation services. I do not have the hard copy of the boarding pass, however attached is a copy of the receipt detailing flight arrangements. The lack of a boarding pass should not waive my right to hardship compensation -- Iberia's manifest can validate my travel and the unacceptable/unreasonable delays described.- Los Angeles-Madrid
- Economy
Inwon B
Verified | Oct 28, 2024Lisbon-Dallas-Fort Worth
Economy
No reason given
Our flight from Lisbon was late, so we arrived in Madrid later than our flight to DFW and missed it, and then there was no flight available that day, so we flew the next day to get to DFW. We arrived 24 hours later than originally scheduled, which meant that all three of my children missed school, and I had to cancel all of my business appointments, which caused a lot of inconvenience.- Lisbon-Dallas-Fort Worth
- Economy
MarΓa G
Verified | Oct 25, 2024Madrid-Lima
Economy
No reason given
Iberia offered a New flight for next Day with a diferent airline company Latam. Iberia said that i will receive a reiumbursment of the cost for selected seats and luggages which we have also paΓs in advance.- Madrid-Lima
- Economy
Esha M
Verified | Oct 22, 2024Madrid-London
Economy
Successful claim
No reason given
flight was cancelled the morning of, we queued for 2 hours for them to say they can't provide any sort of accommodation and transport and to find our own hotel. went to the airport at 12pm to consult to customer service didn't leave till about 15.30 and then arrived at the hotel at 16.00 airline provided no care it inconvenienced us as we had to spend more money than we were meant to yes we did lose money.- Madrid-London
- Economy
- Successful claim
Stephen W
Verified | Oct 20, 2024London-Madrid
Economy
Successful claim
Technical problems
We had to change gates three times, so everyone went to the first gate and went through gate security. Then, we were told the plane was coming into another gate, so all passengers had to move to the new gate to start security checks again. Half an hour later, we were told to go back to the original gate and carry on the fiasco. Then, having arrived over 3.5 hours late, there was no sign of any of our bags. An hour later they appeared on a belt that wasn't showing our flight details. Airport help desk was useless, and they told us to use a different belt to find our bags. Worst journey I've had for many years. no care was provided by the airline; Just an apology that there were issues with the inbound flight that required repairs. Which is why it was delayed into Gatwick.- London-Madrid
- Economy
- Successful claim
Araceli R
Verified | Oct 20, 2024Madrid-Arrecife
Economy
I booked online for the first time with Iberia Express for me and my husband, I am Canarian Islands resident and he is not. When I did the booking is was impossible to select that, so I clicked the resident option to not miss my discount. Since this is a lack in their web site, I expected I could pay the difference at the counter. Two months after the day we are ready to fly I didn't even think of that detail when I did the reservation, we check in our lugagge perfectly fine, with no incidence at all. The moment we are about boarding at the boarding gate, with our suitcases already in the plane, a rude lady says my husband can not fly because he is not a resident in Canarian island, so he could not get that discount, just in the minute before boarding the plane!!! Completely shocked and with our suitcases already in the plane ready to land in Lanzarote with nobody to pick them up. We desperately asked help for a solution to not be left without flying (I could fly because I am a resident but of course I would not leave my husband alone in such a situation), so we decided not to fly, but our suitcases did. How is that possible??? Nobody could inform us before so as we could pay the difference and solve the problem? Terrible. And what a treatment!!! the lady from Iberia was really unkind and rude, completely lacking any empathy or willingness to help and serve the clients. Shameful. So we had to go through a very stressful situation because we were not offered any resolution nor possibility to solve the problem, and we were just told a couple of minutes before entering the plane!!! with our boarding cards in our hands and our suitcases already checked in in the plane!!! We had to overnight at the airport, sad and worried, and looked desperately for a next flight with Ryanair the next day. Shameful.
- Madrid-Arrecife
- Economy
Benjamin F
Verified | Oct 16, 2024New York-Madrid
Economy
Airline not following polcies
I have two round trip tickets to MAD and when trying to change the flights given I purchased the higher level of flight benefits, Iberia has told me they will charge me twice the original cost to change them. The flights I have at the flex level indicate there is no cost to change flights but they will only offer flights that cost twice the original cost even when the publicly available flights are less than I originally paid.- New York-Madrid
- Economy
Suzanne G
Verified | Oct 14, 2024Los Angeles-Madrid
Economy
Successful claim
Influence by other flights
The initial delay was over 6 hours. I had to find this on Flightaware as I had one email from Iberia saying my flight was delayed and they would communicate when they had a new time: I never received any other communication either by email or text and no offer of food and drink vouchers etc. I decided to check in to an airport hotel to get some sleep given the length of time. We eventually boarded 7 hours after the original time, only to sit on the tarmac for a further 3 due to a mechanical fault. The original delay was blamed on a late flight from Argentina coming into Madrid which had a knock on effect with the subsequent Madrid to LA flight. Why did they not allocate a new plane to the route? I eventually arrived home exhausted at 11pm Saturday night with my weekend ruined.- Los Angeles-Madrid
- Economy
- Successful claim
Caitlin H
Verified | Oct 14, 2024Barcelona-Marrakech
Economy
No reason given
I arrived at my final destination 6 and half later than originally planned. 12.30am Oct 9 instead of Oct 8 5pm. They airline never did say why they're was a delay. Missed a day of my vacation taking extra planes.- Barcelona-Marrakech
- Economy
Edenia H
Verified | Oct 14, 2024Madrid-Miami
Economy
Athens Airport
Iberia causes confusion and has inoperable check-in system. I had a ticket Athen's to Madrid. They sent me a reservation look alike requesting I change flight to day prior. I tried to accept. Their website did not function. When I called it had expired. The change would cost. I said NO and kept as planned. Tried to check in a day later, failure. Confirmed, no tickets, fail for 6 hours. Next day I went to airport to leave. I made the mistake of keeping offered flight time picture because every other communication failed. They said I was checking in within 1 hour and couldn't travel would have to purchase new ticket. I refused and flew Aegean whose website works and lets you check in! Their failure AND my confusion cost me over $1,300, sleep, loss of reservation, shuttles and more! Not flying them again!
- Madrid-Miami
- Economy
- Loss: β¬1325
- Desired solution
Edenia H
Verified | Oct 14, 2024Madrid-Miami
Economy
Unable to check in repeatedly during the last 14 hours.
Website failure. It happened with departure and now on return their is no resolution. I called, I've tried repeatedly , response is - you timed out, failure after confirmation entry, failure after address entry . Failure through the what's app message. Pictures of each step each time I tried.
- Madrid-Miami
- Economy
- Loss: β¬1295
Jako C
Verified | Oct 13, 2024Brussels-Santiago
Economy
Successful claim
Technical problems
I did contact them but I cannot click continue if I said I did (issue on the website)? I missed my connection to Santiago because my first plane was delayed due to a technical issue (Iberia staff told us the plane didn't arrive in time at the airport). Iberia then rebooked another flight for me the next day to Santiago, which made me arrive 12 hours later than original foreseen. I requested a EU261 compensation twice via the official Iberia channel, but they rejected it twice without giving any further information.- Brussels-Santiago
- Economy
- Successful claim
Robert D
Verified | Oct 12, 2024Barcelona-Marrakech
Economy
No reason given
On Oct. 08, 2024, Flying with Iberia Airlines Flight IB 3021. Our flight from BCN to MAD IB3021 was delayed, causing us to miss our connecting flight MAD to RAK IB3622. Iberia airlines sent us to customer service where we were given a different flight route causing us to land at our final destination much later. When checking in for the new flight path we were not issued tickets from Madrid to Casablanca and that caused another unexpected disruption at the counter which took more time for the airline to figure out. We were delayed more than 7 hours to our final destination. Original arrival time was expected to be 17:30 on Oct.08, 2024. Actual arrival time was 00:30 Oct 09, 2024.- Barcelona-Marrakech
- Economy
Joy M
Verified | Oct 12, 2024Rome-Miami
Economy
Weather conditions
I would like to get reimbursed for the seat I purchased and the food I bought. I changed my flight to American due to the hurricane in Florida. I flew from Rome to Charlotte North Carolina non-stop. I did not want to get stuck in Madrid and not be able to fly to Miami- Rome-Miami
- Economy
Mark R
Verified | Oct 11, 2024Madrid-Boston
Economy
Successful claim
Technical problems
Intl Flight delayed 8.5 hrs and then was dropped off at final destination without hotel vouchers and was forced to sleep on the floor of the airport with luggage.- Madrid-Boston
- Economy
- Successful claim
Meganne R
Verified | Oct 11, 2024Madrid-Boston
Economy
Successful claim
Technical problems
We were flying Iberia and the Madrid to Boston leg was delayed for eight hours without any information given to any passengers as to why there was a delay. There was absolutely no customer service. I heard through one passenger they heard someone say there was no manager on duty to give any direction. no one from Iberia was in Boston when we arrived at midnight. So they just flew 250 passengers to a closed airport. We stayed overnight on the floor of the airport. American Airlines was able to get us on a new flight home the next morning. I did call Iberia and they said Since we booked through American Airlines that American Airlines has to deal with it. When I spoke with American Airlines, they said since Iberia was the plane that made the disruption then we have to go through them. So the customer service representative from Iberia in Spain, refused to help.- Madrid-Boston
- Economy
- Successful claim
Cosetta P
Verified | Oct 11, 2024Miami-Madrid
Economy
Don't remember
It was 6 hours of delay because the flight from madrid was on delay and after there was not a crew and after there was a truck blocked behind the airplain. The company gave us a bottle of water, a juice and a snack- Miami-Madrid
- Economy
Natalie T
Verified | Oct 10, 2024Bogota-Hamburg
Economy
No reason given
On 24 August we had a connecting flight from Madrid to Hamburg with Iberia 3268. We arrived on a flight from Bogota Colombia IB6588 to Madrid and changed flights at the airport Adolfo Suarez Barajas. Our stroller went missing between both flights and did not turn up at the airport in Hamburg. We filed a PIR with Iberia the same day (HAMIB19209) and the claim remains open until today saying that Iberia is trying to locate the missing stroller. Upon arrival back to Colombia on 14 September, I filed several claims with Iberia for compensation but Iberia repeatedly closed the claims stating that the stroller was delivered. This is not true and we continue to wait for a response.- Bogota-Hamburg
- Economy
Omri S
Verified | Oct 10, 2024Tel-aviv-Madrid
Economy
Technical problems
On the day of the flight, I arrived at Ben Gurion Airport, and after going through the usual procedures, we boarded the plane. After approximately 30 minutes on the plane, the crew asked us to disembark, claiming there was a technical issue with the aircraft itself (how was this not known beforehand?). After disembarking, we were left waiting at the gate for about 4 hours, unable to leave the airport, with no relevant information from the airline. Later, we were informed that the flight had been canceled. I had to take a two-hour train ride back home. The following day, I received an email confirming that the flight had been canceled and that I was rescheduled for a new flight 24 hours after the initially planned flight. This entire situation delayed my trip by a full day, and I had to rebook hotels and travel arrangements.- Tel-aviv-Madrid
- Economy
Luis E
Verified | Oct 9, 2024Bogota-Hamburg
Economy
No reason given
We were on an international flight from BogotΓ‘, Colombia to Hamburg, Germany on 23 Augusto 2024. On our connecting flight with Iberia 3268, our son's stroller went missing and has not turned up. We arrived at our final destination Hamburg at 7pm and during our vacation until 14 September we did not receive the stroller. We filed a PIR with Iberia and then several claims to receive compensation but Iberia claims thah the stroller has been delivered to us.- Bogota-Hamburg
- Economy
Nick D
Verified | Oct 6, 2024Chicago-Dubrovnik
Economy
No reason given
During my flight to Madrid, my connecting flight with Iberia Airlines from Madrid to Dubrovnik was rescheduled to the following day. The flight from Madrid was initially supposed to have departed on the 20th of September and instead was delayed to depart on the 21st of September. I spoke with Iberia customer service who were not able to get me on another flight nor did they have an explanation as to why the flight was rescheduled 24 hours after the initial departure time. This required me to purchase a separate flight from Madrid to Dubrovnik for an additional 622 Euro.- Chicago-Dubrovnik
- Economy
Mikhail M
Verified | Sep 29, 2024Los Angeles-Milano
Economy
No reason given
Original booking was for Iberia Airlines operated by British Airways, Business Class LAX-LHR-MPX on Aug 22, 2023 purchased through ABT, the travel agency which is synonymous with Travel Management Group LLC (dba Airbusinesstravel.com, as well as TRAVELBUSINESSCLASS.COM- on bank statements.) ABT ID: 000D0X. The original Iberia booking 49BC3N. 05/01/2024 flight IB7428 | Business from LAX to MXP with transfer at LHR-MXP flight BA592 | but on Jan 11, 2023 changed to BA584 / Business due to Iberia schedule change and ABT effort to correct affected transfer. Return flight was on 05/27/2024 Operated by IBERIA FOR LEVEL Airlines, SPAIN, IB 2623 | Premium. Tot. itinerary cost items: $800 = Charged by ABT, and said by ABT to be a consolidator charges; $2,890.25x2 =2xTickets $94 = Iberia fee, seats $86 = Iberia fee, seats ---------------------- Total original booking 49BC3N cost = $6,760.50 On Jan 11, 2024 New ABT ID: 000G9T. Iberia booking 49BC3N The same Itinerary, slightly different IBERIA flight time adjusted due to schedule changes by Iberia or its partners. 05/01/2024 flight IB7428 | Business from LAX to MXP with transfer at LHR-MXP flight BA584 | Business. Return 05/27/2024 BCN-LAX Iberia IB 2623 | P premium ================================= On 04/30/2024 we tried to check in and learned that our booked outbound flight has been cancelled by Iberia or British Airways. Learned that a new substitute flight had to be operated by American Airlines, but though our booking number was in the AA system, confirmed, we were downgraded to economy with no refund offered and no seating available, all equaled to cancelled booking. Iberia or British had to inform ABT in advance, but ABT, our agent, said nothing was received from Airlines to inform of flight cancellation. We were forced to sign a Settlement Agreement with ABT to get at least a partial refund for this booking. Refunded by Iberia $5,780.50 + $180. Lost $800 (ABT consolidator charge.) Then incurred additional expenses for the total new emergency booking too close to departure, obviously, more expensive. ============================================== Had to rebook new flights. Our agent, William Cohen at ABT, cancelled the completely failed original booking. He re-booked us with Swiss Air, booking S6YDUB. At the lowest available business class price and for that late into the new tickets reservation point, we had to agree to a return flight from Florence, instead of Barcelona, where we planned to end our trip after disembarkation from our cruise with Azamara. So we also had to book an additional flight from BCN to FLR. New S6YDUB booking cost ABT $2313.06 +2x$3,356.17=$9,025.40 ================== Additional BCN-FLR booking directly through Vueling Airlines for the flight on May 27, 2024 total cost $541.12. Pls see statements attached. Substitute flights total cost $9,025.40 + $541.12 = $9,566.52 ================== Refunds received on May 14 from Iberia, arranged by ABT: $5,780.5 + $180 = $5,960.5 ========================= Total loss due to last minute rebooking: $9566.52+($6760.5-$5960.5)-$6,760.5=$3,606.02 i.e. (New bookings cost)+(residual of original cost, read ABT)-(original booking cost) ========================= ABT contacted Iberia and refunds came in on May 14. But the resulted trip cost increased by $3,606.02. +++++++++++++ Not related to this claim: Flights scheduled for May 27, 2024 return were later cancelled due to health issues and substituted by earlier flight BCN-LAX on May 23, 2024Booking code P2ZKJ Flight IB2623. Two amounts refunded by Swiss Air 2x $71.07=$142.14 also on May 14, 2024 are related to cancelled return flights on May 27. Not part of this claim. ++++++++++++++ Three statements were uploaded. Please find all the amounts in these statements.- Los Angeles-Milano
- Economy
Hester S
Verified | Sep 29, 2024Amsterdam-Santiago
Economy
Successful claim
Influence by other flights
The flight was delayed by a few minutes but my luggage didn't arrive so I was without it until the next day in Santiago. I forfeited my accommodation in Sarria and had to book additional accommodation in Santiago for a night. Also had no toiletries- Amsterdam-Santiago
- Economy
- Successful claim
Irina M
Verified | Sep 28, 2024Los Angeles-Milano
Economy
No reason given
Original booking on Iberia Airlines operated by British Airways, Business Class LAX-LHR-MPX on Aug 22, 2023 with ABT which is synonymous with Travel Management Group LLC (dba Airbusinesstravel.com, as well as TRAVELBUSINESSCLASS.COM- on bank statements.) ABT ID: 000D0X. The original Iberia booking 49BC3N. 05/01/2024 flight IB7428 | Business from LAX to MXP with transfer at LHR-MXP flight BA592 | Business. Return flight was on 05/27/2024 Operated by IBERIA FOR LEVEL Airlines, SPAIN, IB 2623 | Premium. Tot. itinerary cost items: $800 = Charged by ABT, and said by ABT to be a consolidator charges; $2,890.25x2 =2xTickets $94 = Iberia fee, seats $86 = Iberia fee, seats ---------------------- Total original booking 49BC3N cost = $6,760.50 On Jan 11, 2024 New ABT ID: 000G9T. Iberia booking 49BC3N The same Itinerary, slightly different IBERIA flight time adjusted due to schedule changes by Iberia or its partners. 05/01/2024 flight IB7428 | Business from LAX to MXP with transfer at LHR-MXP flight BA584 | Business. Return 05/27/2024 BCN-LAX Iberia IB 2623 | P premium ================================= On 04/30/2024 we tried to check in and learned that our booked outbound flight has been cancelled by Iberia or British Airways. Learned that a new substitute flight had to be operated by American Airlines, but though our booking number was in the AA system, confirmed, we were downgraded to economy with no refund offered and no seating available, all equaled to cancelled booking. Iberia or British had to inform ABT, but ABT, our agent, said nothing was received from Airlines to inform of flight cancellation. I was forced to sign a Settlement Agreement with ABT to get at least a partial refund from airlines-cancelled flight cost. Refunded by Iberia $5,780.50 + $180. Lost $800 (ABT consolidator charge.) ============================================== Had to rebook new flights. Our agent, William Cohen at ABT, cancelled the completely failed original booking. He re-booked us with Swiss Air, booking S6YDUB. At the lowest available business class price and for that late into the new tickets reservation point, we had to agree to a return flight from Florence, instead of Barcelona where we planned to end our trip. So we also had to book an additional flight from BCN to FLR. New S6YDUB booking cost ABT $2313.06 +2x$3,356.17=$9,025.40 ================== Additional BCN-FLR booking directly through Vueling Airlines for the flight on May 27, 2024 total cost $541.12. Pls see statements attached. Substitute flights total cost $9,025.40 + $541.12 = $9,566.52 ================== Refunds received on May 14 from Iberia: $5,780.5 + $180 = $5,960.5 ========================= Total loss due to last minute rebooking: $9566.52+($6760.5-$5960.5)-$6,760.5=$3,606.02 i.e. (New bookings cost)+(residual of original cost, read ABT)-(original booking cost) ========================= ABT contacted Iberia and refunds came in on May 14. But the resulted trip cost increased by $3,606.02. +++++++++++++ Not related to this claim: Flights scheduled for May 27, 2024 return were later cancelled due to health issues and substituted by earlier flight BCN-LAX on May 23, 2024Booking code P2ZKJ Flight IB2623. Two amounts refunded by Swiss Air 2x $71.07=$142.14 also on May 14, 2024 are related to cancelled return flights on May 27. Not part of this claim. ++++++++++++++ Three statements were uploaded. Please find all the amounts in these statements.- Los Angeles-Milano
- Economy
Valentina O
Verified | Sep 28, 2024Madrid-Tampa
Economy
Successful claim
Technical problems
We arrived in Madrid from Naples Italy , then after waiting 4 hours we were notified that flight was canceled due to technical issues , then we had to find hotel and taxi back and forth the next day , it was great loss due to unable to go to work on time in the hospital and I suffered a financial loss .- Madrid-Tampa
- Economy
- Successful claim
Lisdey H
Verified | Sep 26, 2024Madrid-Phoenix
Economy
No reason given
The flight was from Madrid to Boston, then when I arrived in Boston I missed my connexion flight to deliver my luggage without being abroad, waiting hours in Boston airport to Iberia to rebook my flight A nightmare time, they closed the gate in my face, denying me boarding I have to stay in Boston for a night because of this.- Madrid-Phoenix
- Economy
ZdeΕka Δ
Verified | Sep 23, 2024Washington-Prague
Economy
Weather conditions
Spali jsme na letiΕ‘ti. NΓ‘sledujΓcΓ let druhΓ½ den byl takΓ© zruΕ‘en, to jsem si zaplatila na sve naklady ubytovani v hotelu a dopravila se tam spolecnosti UBER. TechnickΓ© potΓΕΎe. Letecka spolecnost nam oznamila ze nemaji hotely at si zaridime sami. Hodili nam k prepazce 3 baliky vody a odesli. DalΕ‘Γ let byl jiΕΎ v poΕΓ‘dku, ale dali nΓ‘m Ε‘patnou letenku z Madridu do Prahy. OpΔt jsme zbyteΔnΔ spali jednu noc v Madridu. NΓ‘hradnΓ let byl aΕΎ 2.9.2024. DomΕ― jsme se dostali 2.9.2024 ve veΔernΓch hodinΓ‘ch. PΕ―vodnΔ jsme mΔli bΓ½t doma 30.8.2024. PotΕebovala bych se s nΔkΓ½m telefonicky spojit. Je to komplikovanΓ‘ situace. A nevΓm zda vΕ‘e zvlΓ‘dnu doposlat takto elektronicky. DΓky tΔmto komplikacΓm jsem pΕiΕ‘la o ubytovΓ‘nΓ v Praze vΔetnΔ vlaku domΕ―. Od 31.8.mi nemΔl kdo hlΓdat dΔti. NeΕ‘ly 2.9.prvni den do Ε‘koly.- Washington-Prague
- Economy
William Adrian C
Verified | Sep 20, 2024Bogota-Zurich
Economy
Unknown
The flight frommBogota was due to a technical Problem at the aircraft (what led to the need to change the aircraft in Madrid for the flight before mine) 4.5 delayed once we arrived in Madrid. Iberia moved me to the 20:00 flight to Zurich. This flight was as well more than 1 hour delayed. Waiting for luggage in ZΓΌrich led to the situation that I missed the last public transport option to home and had to choice between staying in a hotel in Zurich or take an Uber home (what I did).- Bogota-Zurich
- Economy
Anonymous member
Verified | Sep 19, 2024Madrid-New York
Economy
Iberia flight from Madrid to JFK at 12:35 was changed to lat
Iberia flight from Madrid to JFK at 12:25 pm was changed to 4:05pm and the party I was traveling with received a text about the change. I didn't receive the text. We tried to contact the airline to get me a flight with my family but calls kept being dropped. We went straight to the airport to ask and were told no more flight to JFK except 1 leaving from Casablanca, Morocco 3 hours later with a 10 hour lay over. The flight cost $753 and I was by myself in the airport at night with no food or accommodation. My flight left Morocco at 7:35 am.- Madrid-New York
- Economy
- Loss: β¬753
- Desired solution
Ann B
Verified | Sep 16, 2024Arrecife-Alicante
Economy
No reason given
Initial flight delayed which resulted in missing connection flight. We tried our best but gate for connecting flight had just closed and we were not allowed board. After eventually queueing for a long time at customer service we were given a voucher for lunch at airport and details of transport to a hotel where We were put up for the night . We had to purchase dinner ourselves. Taxi arrived 4am following morning to take us to airport for first available flight to alicante which had been arranged at customer service desk . Flight didn't arrive into Alicante our final destination until the following day 6th June 9.50am.- Arrecife-Alicante
- Economy
Romy V
Verified | Sep 13, 2024Zurich-Palma de Mallorca
Economy
Successful claim
When we left Brussles we had a connecting flight we couldn't reach because of delays, when we landed in Zurich we had to wait hours in line in order te be helped and they promised us seats on a flight to Madrid with a connecting flight to Palma de Mallorca. We then barely had time to eat because of the already long wait and waited by the gate. The crew then told us to wait to the last minute to make sure we had seats. They denied us boarding after making us wait hours for a flight they promised they could get us on. We didn't have time for proper dinner and even at our hotel we had to wait at for a few hours at night they denied us dinner because it was too late. We also couldn't reach anyone for example our hotel in Mallorca to tell them we were arriving a day later (we had to pay for that night at our hotel when we didn't stay there). Because we missed dinner time, the hotel told us to order uber eats as it was the only way to eat wich cost 39 euros which is alot for McDonalds because in other countries you would pay much less. We also didn't get any breakfast and lost time we could have spent at our holiday destination. This all also caused alot of stress and exhausition. The flight attendents and other from the airport told us we had rights to compensation.
- Zurich-Palma de Mallorca
- Economy
- Successful claim
Matteo B
Verified | Sep 13, 2024Zurich-Palma de Mallorca
Economy
Successful claim
So we had to go from Brussels to Zurich and from Zurich to Palma de Mallorca, but our flight was too late so we couldn't have the connection in Zurich. So Swiss transfered us to Iberia, where they promised us we could go from Zurich to Madrid and Madrid to Palma. But they lied to us because there wasn't any place left in the plane so we couldn't go. Finally we had to sleep one night in a hotel in Zurich and we arrived in Palma around 9-10 am. Because all of this we had problems with the hotel and we had to pay one night (136 eur) and we also lost one day and a party in Magaluf (where we stayed and paid for events). I hope, from the bottom of my hear that you can help me
- Zurich-Palma de Mallorca
- Economy
- Successful claim
Kaikoo L
Verified | Sep 11, 2024Rio De Janeiro-Milano
Economy
My flight from Madrid to Italy SUPPOSIDLY left before I could catch the scheduled flight. I had to wait, albeit, in the business lounge after about 2 hours of trying to get a new boarding pass. The ground staff were not only not helpful but were extremely rude. It is unusual that my baggage was on the originally scheduled flight. I had trouble getting my baggage in Malpensa because it was not on the flight I was on. IBERIA is a definite NO NO NO for me for future travel.
- Rio De Janeiro-Milano
- Economy
Eduard G
Verified | Sep 10, 2024Funchal-Lisbon
Economy
Weather conditions
My flight was canceled four hours after the scheduled departure time. I called customer service, and they informed me that there were no further flights to Stuttgart until early September. As a result, I had to immediately start looking for a new flight. I also filed a complaint with Iberiaβs customer service, but they refused to refund me, citing weather conditions as the cause. The airline only informed me about the cancellation four hours after the original departure time. Then, on the evening of August 18, they suddenly offered a new flight to Madrid (not Barcelona), which I couldn't take because I had already booked a new flight. I finally arrived at my destination on August 21. In terms of assistance, the airline provided delayed responses and no refund. Unfortunately, due to this issue, I also missed a Korn concert on August 19, which I had planned to attend, resulting in a financial loss.- Funchal-Lisbon
- Economy
Thomas H
Verified | Sep 9, 2024Los Angeles-Barcelona
Economy
Successful claim
Technical problems
Reported technical malfunction on the plane forced us to disembark at JFK in New York city after sitting on the tarmac for three hours. After six hours without any other contact, was given replacement flights through Frankfurt that resulted in 23 hours of lost time, thus missing a full day of a conference and a dinner event.- Los Angeles-Barcelona
- Economy
- Successful claim
Vivian H
Verified | Sep 9, 2024Los Angeles-Barcelona
Economy
Successful claim
Technical problems
Plane was unable to cross the Atlantic due to technical issues. Was forced to deplane in New York JFK airport, and wait for twelve hours for a new flight to be provided. Airline provided no information besides a customer service line and no contact for six hours before providing new itinerary. Scheduled arrival at Barcelona is 23 hrs after initial anticipated arrival, resulting in missing a speaking appointment at an opthalmology conference and one day of hotel payment loss.- Los Angeles-Barcelona
- Economy
- Successful claim
Michal G
Verified | Sep 6, 2024Tel-aviv-Madrid
Economy
No reason given
The airline refused to rebook me on BA service. I ended up buying a BA flight for myself at a premium cost.- Tel-aviv-Madrid
- Economy
Paddy F
Verified | Sep 5, 2024Bogota-Dublin
Economy
Successful claim
No reason given
Due to the delayed flight from Bogota to Madrid, I missed my connecting flight from Madrid to Dublin. I then had to purchase a new airline ticket the following day for 352.80 EUR. The airline provided no explanation for the delay and offered no service such as vouchers in Bogota for the delay.- Bogota-Dublin
- Economy
- Successful claim
Paola D
Verified | Aug 29, 2024San Salvador-Berlin
Economy
Technical problems
I couldn't check in they told us to be 4h before the flight and then they delayed my flight for 3h or more. I was 7h at the airport just because.- San Salvador-Berlin
- Economy
Mark K
Verified | Aug 28, 2024Miami-Tel-aviv
Economy
No reason given
My flight from Miami via Madrid to Tel aviv was canceled a day before departure. Instead I was only offered (by expedia with whom I booked) a flight from Miami via London but only to Cyprus. I had to spend and extra of 1664 to get from Larnaca to Tel aviv. Iberia told me to be in touch with Expedia and Expedia told me to be in touch with Iberia for any compensation. No one offered to find my a flight from cyprus to Israel which was supposed to be my final destination. IN addition I arrived a day late to Tel aviv - Instead of the 27th of August I will arrived today on the 28th.- Miami-Tel-aviv
- Economy
Rand A
Verified | Aug 26, 2024Dallas-Fort Worth-Dublin
Economy
No reason given
DELAY BY THE FLIGHT AND CANCELATION TILL NEXT DAY I HAVE APPOINTMENT AND MANY COMMITMENT THAT I LOST IN MY DESTINATION IT WAS REALLY FRUSTRATING . FROM AN HOUR TRANSIENT INTO MORE THAN 24 HOURS DELAY- Dallas-Fort Worth-Dublin
- Economy
Melanie D
Verified | Aug 26, 2024New York-Alicante
Economy
Our flight leaving JFK for Madrid left 90 minutes late. This resulted in a delayed arrival time. With the process through customs control and another TSA check to catch the connecting, it was not enough time. Boarding process for connecting flight started at 6:55am. Our inbound delayed flight landed at 7:00am. We arrived at the departure gate and were denied boarding on our connecting flight. We were supposed to depart at 7:25am and arrive in Alicante at 8:30am. We were told to go to customer service. There were no other Iberia flights to rebook on and then we were placed on a late afternoon flight on Air Europa. This inconvenience resulted in loss of time at destination as we didn't arrive in Alicante until 5:00pm in the afternoon. This trip delay resulted in a loss of more than 8 hours.
- New York-Alicante
- Economy
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