Iberia Airlines complaints: comments, page 8
382 comments
Liam K
Verified | Aug 24, 2024Madrid-London
Economy
Stolen belt from luggage
My locked luggage was broken into and an expensive belt stolen from checked in luggage. Because the padlock was broken off I had no evidence to show βdamage to the bagβ
- Madrid-London
- Economy
Maria Anastasia D
Verified | Aug 24, 2024
Athens-Sevilla
Economy
Influence by other flights
Dear Sir/Madame, I am contacting you with regard to my family's flight that was operated by Iberia from Athens to Seville, via Madrid on 14th of August 2024 (please find attached relevant boarding passes). The flight was supposed to depart from Athens at 16.20 local time, but instead it departed at 18.40 local time (2h20m delay) and arrived at Madrid at 21.15 local time approximately. Our connecting flight was scheduled to depart at 20.05 local Madrid time and to arrive in Sevilla at 21.10, which of course means that we could never make it and be onboard. I filed a compensation claim with Iberia, but the company denied it, without providing us any explanation of the delay that was caused. However, just before take off from Athens, when I asked a flight attendant about our connection flight and the course of the delay, she replied to me that the initial flight from Madrid to Athens departed with delay, and that Iberia would provide us with hotel accommodation in a 5* Hotel (!!!), dinner and breakfast, as well as transportation from and to the airport, and of course the company would see to it that we will be onboard the next available flight to Sevilla the following morning. Still, me, my wife and our 6 years old daughter spent more than 3 hours in Baraja Airport, trying to claim our luggages, and sort out all that the flight attendant had informed us. We were waiting for more than 45 minutes for a transport service to arrive and get us to Madrid Airport Suites affiliated by Melia (of course, far from being a 5* Hotel that the flight attendant had said....), reaching our room at 00.30, while dinner and breakfast was substituted by a single bag of sandwich, water etc. Finally, Iberia put us on the first flight out from Madrid to Sevilla at 07.10 the following morning (15.8.2024), which means that we had only 3 hours sleep, as we had to wake up at 04.30 to take the transport service at 05.15 from the Hotel to the Airport. Imagine going through all this ordeal with a 6 years old child that travels for the first time in a non greek speaking country and looks forward to having her vacation.... I would appreciate it if you process my application and claim for reimbursement from Iberia according to EC 261 EU flight compensation regulation. If I am not mistaken my case falls under the category of at least β¬400 per ticket, while the hardship we went through at the start of our vacation is not even calculated/included to this amount. I remain at your disposal for any further supporting documents or even photos (some few are attached to present email) from the hotel we were transferred to. Thank you in advance for your cooperation and assistance. Looking forward to your reply. Sincerely, Maria Anastasia Dafnou- Athens-Sevilla
- Economy
Styliani V
Verified | Aug 24, 2024Athens-Sevilla
Economy
Influence by other flights
Dear Sir/Madame, I am contacting you with regard to my family's flight that was operated by Iberia from Athens to Seville, via Madrid on 14th of August 2024 (please find attached relevant boarding passes). The flight was supposed to depart from Athens at 16.20 local time, but instead it departed at 18.40 local time (2h20m delay) and arrived at Madrid at 21.15 local time approximately. Our connecting flight was scheduled to depart at 20.05 local Madrid time and to arrive in Sevilla at 21.10, which of course means that we could never make it and be onboard. I filed a compensation claim with Iberia, but the company denied it, without providing us any explanation of the delay that was caused. However, just before take off from Athens, when I asked a flight attendant about our connection flight and the course of the delay, she replied to me that the initial flight from Madrid to Athens departed with delay, and that Iberia would provide us with hotel accommodation in a 5* Hotel (!!!), dinner and breakfast, as well as transportation from and to the airport, and of course the company would see to it that we will be onboard the next available flight to Sevilla the following morning. Still, me, my wife and our 6 years old daughter spent more than 3 hours in Baraja Airport, trying to claim our luggages, and sort out all that the flight attendant had informed us. We were waiting for more than 45 minutes for a transport service to arrive and get us to Madrid Airport Suites affiliated by Melia (of course, far from being a 5* Hotel that the flight attendant had said....), reaching our room at 00.30, while dinner and breakfast was substituted by a single bag of sandwich, water etc. Finally, Iberia put us on the first flight out from Madrid to Sevilla at 07.10 the following morning (15.8.2024), which means that we had only 3 hours sleep, as we had to wake up at 04.30 to take the transport service at 05.15 from the Hotel to the Airport. Imagine going through all this ordeal with a 6 years old child that travels for the first time in a non greek speaking country and looks forward to having her vacation.... I would appreciate it if you process my application and claim for reimbursement from Iberia according to EC 261 EU flight compensation regulation. If I am not mistaken my case falls under the category of at least β¬400 per ticket, while the hardship we went through at the start of our vacation is not even calculated/included to this amount. I remain at your disposal for any further supporting documents or even photos (some few are attached to present email) from the hotel we were transferred to. Thank you in advance for your cooperation and assistance. Looking forward to your reply. Sincerely, Styliani Vrontaki- Athens-Sevilla
- Economy
Georgios D
Verified | Aug 24, 2024Athens-Sevilla
Economy
Influence by other flights
They provided with a voucher, but they kept it at the Hotel we were transferred to. As for the whole ordeal, pls read the following (thay are alos included in an attached file, in the relevant documentation) Dear Sir/Madame, I am contacting you with regard to my family's flight that was operated by Iberia from Athens to Seville, via Madrid on 14th of August 2024 (please find attached relevant boarding passes). The flight was supposed to depart from Athens at 16.20 local time, but instead it departed at 18.40 local time (2h20m delay) and arrived at Madrid at 21.15 local time approximately. Our connecting flight was scheduled to depart at 20.05 local Madrid time and to arrive in Sevilla at 21.10, which of course means that we could never make it and be onboard. I filed a compensation claim with Iberia, but the company denied it, without providing us any explanation of the delay that was caused. However, just before take off from Athens, when I asked a flight attendant about our connection flight and the course of the delay, she replied to me that the initial flight from Madrid to Athens departed with delay, and that Iberia would provide us with hotel accommodation in a 5* Hotel (!!!), dinner and breakfast, as well as transportation from and to the airport, and of course the company would see to it that we will be onboard the next available flight to Sevilla the following morning. Still, me, my wife and our 6 years old daughter spent more than 3 hours in Baraja Airport, trying to claim our luggages, and sort out all that the flight attendant had informed us. We were waiting for more than 45 minutes for a transport service to arrive and get us to Madrid Airport Suites affiliated by Melia (of course, far from being a 5* Hotel that the flight attendant had said....), reaching our room at 00.30, while dinner and breakfast was substituted by a single bag of sandwich, water etc. Finally, Iberia put us on the first flight out from Madrid to Sevilla at 07.10 the following morning (15.8.2024), which means that we had only 3 hours sleep, as we had to wake up at 04.30 to take the transport service at 05.15 from the Hotel to the Airport. Imagine going through all this ordeal with a 6 years old child that travels for the first time in a non greek speaking country and looks forward to having her vacation.... I would appreciate it if you process my application and claim for reimbursement from Iberia according to EC 261 EU flight compensation regulation. If I am not mistaken my case falls under the category of at least β¬400 per ticket, while the hardship we went through at the start of our vacation is not even calculated/included to this amount. I remain at your disposal for any further supporting documents or even photos (some few are attached to present email) from the hotel we were transferred to. Thank you in advance for your cooperation and assistance. Looking forward to your reply. Sincerely, Georgios Dafnos- Athens-Sevilla
- Economy
Nelly M
Verified | Aug 22, 2024London-Madrid
Economy
Unknown
Hello, I am submitting this claim because I want to be compensated for the damages and inconvenience caused by the cancellation of my flight, which resulted in me waiting 5 hours at the airport with uncertainty about what would happen. I am a 73-year-old woman, and this incident caused me a migraine and a great deal of anxiety, as I was unable to travel with my daughters who provide me with assistance and support.- London-Madrid
- Economy
Shivan L
Verified | Aug 21, 2024Ibiza-London
Economy
The second leg of the flight from BCN to LGW we were denied boarding as the airline used a smaller plane and therefore our seat number didn't exist on the flight. We were therefore forced to fly the following morning.
- Ibiza-London
- Economy
Ana B
Verified | Aug 20, 2024Dallas-Fort Worth-Frankfurt
Economy
Successful claim
No reason given
We had a total of 28 hours delay, according to original plans. Although we were offered hotel by the airline that originally caused the issue, we had to pay extra meals, more or less 25 USD per meal / person (around 100 USD in total for dinner, breakfast, lunch and another dinner). We were only given 11 USD in vouchers to be used in the airport.- Dallas-Fort Worth-Frankfurt
- Economy
- Successful claim
Rhys A
Verified | Aug 18, 2024Stockholm-Tenerife
Economy
Influence by other flights
Our flight IB3315 from Stockholm to Madrid was late departing due to the late arrival of the inbound flight IB3314 with aircraft EC-NTQ. Because flight IB3315 was late pushing back from the gate, it appeared to have lost its take-off slot and needed to wait around an hour on the ground before it could take off. Because of this late take-off from Stockholm, IB3315 landed at 19:47 instead of the scheduled 18:55, making it too late to catch our connecting flight to Tenerife. Before our flight from Stockholm had even landed, Iberia had emailed us at 19:16 with subject "New connecting flight" telling us that we would miss our connecting flight IB3774 and instead we had been given tickets on flight IB3908 departing at 00:05 on 02.08.2024. We caught flight IB3908 and landed at 02:17 on 02.08.2025, which is more than four hours after the scheduled 21:50 arrival of our original flight. While we waited in the Madrid airport the airline gave us vouchers for food.- Stockholm-Tenerife
- Economy
Pedro G
Verified | Aug 17, 2024Barcelona-Miami
Economy
Unknown
We purchased a ticket for round trip Miami Barcelona and return. The return ticket was thru Iberia we tried to ck in in the app but did not let us but the time showed 3;40 when we got to the airport they told us it was delayed and we were living at 6;20 but at the end the plane took off at 7;25 they put us in other airline called Level in a very old plane that didnβt have TV, not even the signals above the seats a truly vintage dirty and uncomfortable plane. Not a good experience. We arrived at 11;45- Barcelona-Miami
- Economy
Juan O
Verified | Aug 12, 2024London-Madrid
Economy
Unknown
Hello, the delay of this flight prevented me from traveling with my daughters, who were going to help my wife and me with all the luggage and transportation to one of their homes. We are over 74 years old and have experienced a lot of stress and anxiety because, on the runway, our flight was almost canceled again due to a woman losing her nerves. The police had to come, stop the plane, and escort the woman away for disturbing a public space. We are extremely upset with how the airline has treated us, and we want compensation for the damages and losses we have suffered.- London-Madrid
- Economy
Sandra C
Verified | Aug 12, 2024Barcelona-Los Angeles
Economy
Successful claim
Don't remember
We arrived 7 hours late, ETA was 6:00 pm however we arrived 1:00 am (+1day). There was a technical issues.- Barcelona-Los Angeles
- Economy
- Successful claim
Lais D
Verified | Aug 11, 2024Barcelona-New York
Economy
Successful claim
I was on standby for my flight back home, LEVEL flight IB2627. The next flight was the next day with Lufthansa LH1137 and i had to pay 100eu for baggage even tho my baggage was a carry on.
- Barcelona-New York
- Economy
- Successful claim
Justine L
Verified | Aug 6, 2024London-Santiago
Economy
Iberia airlines have lost our suitcase, at LHR or MadriD
Our son, Nathan Lewis, left London Heathrow as part of a school tour to South America on Friday 26th July 18.45 flight number Ivy 3167. There was a connecting flight in Madrid and they landed in Madrid on the 26th July at 22.10. The flight from Madrid to San Diego left at 23.59 on 26th July, flight number IB 6833. Somewhere you have managed to lose my sonβs suitcase β we have raised an online enquiry ID number: V55679./24. Date, we have had no response from the airline as to where the suitcase is. The suitcase is a large along, the brand Delsey And is Dark bronze in colour, with a pink ribbon tied to its handle. It also had a tag on the handle from the company my son is with, as this was a school trip to South America, the tag states.β Living with the Lions tourβ. Please can somebody contact us, via email or please call on the following numbers and leave a message: Mrs. Lewis. Uk (07554) 160857 Mr Lewis UK (07798) 854451 Please can somebody get back to us as Iβm sure you have the suitcase somewhere, we are desperate to reclaim it as our sons prescribed contact lenses for His eyes are in the case, which is desperately in need of. Many thanks, Justine.
- London-Santiago
- Economy
- Loss: β¬3000
- Desired solution
Isabella L
Verified | Aug 2, 2024Madrid-Dallas-Fort Worth
Economy
Lost Baggage
Iberia did not load our baggage from Madrid to Dallas. Somehow, you imbeciles sent the baggage to London, and it was supposedly sent to Dallas Fort Worth DFW on July 31. BA193/31 Jul. Now, Iberia lost baggage department is claiming they cannot track the baggage because it came in on a British Airways flight. British Airways is telling us since it's an Iberia flight, it's not their responsibility...- Madrid-Dallas-Fort Worth
- Economy
Diego S
Verified | Jul 30, 2024Buenos Aires-London
Economy
Technical problems
I got delayed and i was goong to a wedding . I lost a train ticket after my conection. All communication with the airline between the delay being noticed and the flight itself was really chaotic and stressfull and they have no idea what to say to me.- Buenos Aires-London
- Economy
Ahmed E
Verified | Jul 25, 2024Dallas-Fort Worth-Cairo
Economy
Successful claim
No reason given
Our flight was delayed for 14 hours due to "operation reasons" - "the previous flight was delayed so our flight crew has not slept. They will have to break for sleep so the new flight will be tomorrow." - Iberia attendant at the airport gate. Iberia gave us a courtesy room with dinner and breakfast tickets which we could not use due to dining hours and a courtesy shuttle which we waited for over an hour to be told that it closed after 10pm so we had to use Uber to get to the hotel and leave 4 hours early (at 6am) the following morning due to the shuttle schedule which caused a longer layover wait time. In Madrid, we had an additional 10+ hour layover time than we originally had with our booking in Madrid.- Dallas-Fort Worth-Cairo
- Economy
- Successful claim
Patrick A
Verified | Jul 23, 2024Barcelona-Tanger
Economy
I arrived at the gate exactly 1 hour and 30 minutes before departure time and went to the departures zone for Iberia airlines, I asked for the desk to help me receive my boarding pass, they proceeded to tell me to call Iberia airlines to get the confirmed booking email with the attached boarding passes, I had then left the line and tried my passport at the kiosk machine and again was told to contact the airline, so I did and all the agents working as customer service for Iberia airlines and Opodo had told me to contact the other company, and somehow 30 minutes before my flight I had received an email not for the flight out of Barcelona but the connecting flight from Madrid. After my flight had left I received the boarding pass for the second flight from Madrid to tangier even though I was still in Barcelona trying to board the first of the two connecting flights so I called Iberia the supplier of the flights to release the funds; as at that point the flight had left and I was still in Barcelona which wouldnβt have helped me get to my final destination so that I may proceed with my journey and not miss my accommodation that I had planned to stay at in tangier. Iberia airlines were useless and their supervisors were not even available at the time and the agents had told me that I would receive a call 5 hours later to sort out the problem, and I had told them that I needed to leave urgently and be in tangier by the same day. They werenβt organised at all and Iβm afraid had let me down severely. I ended up booking with royal air Maroc which was in the same budget and did not disappoint. I did not receive any help or alternative and was left at my own resources to get myself to my destination. I had missed a relativeβs wedding and ended up with hotel reservations being lost.
- Barcelona-Tanger
- Economy
Jeremy H
Verified | Jul 23, 2024Ibiza-Nice
Economy
Successful claim
Unknown
The flight to ibiza was cancelled from pmi to Nice. We were put on standby for the later flight which was direct and took this flight. But our baggage has not arrived- Ibiza-Nice
- Economy
- Successful claim
Rosario D
Verified | Jul 21, 2024Madrid-Buenos Aires
Economy
Successful claim
Technical problems
The flight was delayed almost 9hours, it was supposed to leave al 12 at night and ended leaving at 9 am so instead of arriving at 7 am in Buenos Aires, we arrived at 4.30 pm and flew all day. When I was doing customs, I received the delay notice by mail so I went back to the airline counter to see if they were going to send us somewhere for the night. They told me I had to look for a hotel on my own and they will later give up to $100 per person in compensation. I went back to the hotel I had been in Madrid the previous day to spend the night since I was with my son (who was ill and could not possibly stay at the airport all night). We both had tickets in Economy Premium and in fact were flying back home earlier than expected due to his illness and by medical recomendation- Madrid-Buenos Aires
- Economy
- Successful claim
Jasmin S
Verified | Jul 17, 2024Charlotte-Madrid
Economy
Luggage was delayed and not delivered to me for 7 days
.- Charlotte-Madrid
- Economy
- Desired solution
Expenses reimbursement
Serena W
Verified | Jul 11, 2024Ibiza-Palma de Mallorca
Economy
I was on a flight and after I checked my bag I had to cancel and move my flight to a different time. I was told by the airline they would automatically transfer my bag from the first plane to the second plan. However, when I got to my final destination my bag was still in Ibiza. I had an event that evening and had to go out and buy all the essentials
- Ibiza-Palma de Mallorca
- Economy
Serena W
Verified | Jul 7, 2024Ibiza-Palma de Mallorca
Economy
Successful claim
I had to cancel my flight and rebook a later flight after checking my bag onto the first flight becuase of a ticket mistake. The airline denied boarding onto the early flight even though there were open seats and they let other people on instead who were in the same position as me. If they let me on the flight they would not have had to take off my luggage but they did anyway. After they took off my luggage from the first flight they said they would automatically put it onto the second flight and that I did not have to do anything. I waited then over 3 hours in the airport and when I got to Mallorca my baggage was not thier. I went 2 days with no clothes, toiletries, or anything and I had an event that evening so I had to go buy all new clothes and products.
- Ibiza-Palma de Mallorca
- Economy
- Successful claim
Rebecca G
Verified | Jul 6, 2024Boston-Madrid
Economy
The flight was originally booked through Expedia on American Airlines (WRKYJE) running on Finnair (225XIP). Leaving June 12, 2024 from BOS to JFK to MAD. On June 7, 2024 received an email from IBERIA that they were taking over the reservation and the flight has changed to a direct flight BOS to MAD. On June 12, arrived at the airport and was not allowed onto the flight. Had to purchase another ticket to board the plane
- Boston-Madrid
- Economy
Angela J
Verified | Jul 5, 2024Marseille-New York
Economy
Left baggage in the airport/ delayed luggage
The flight was delayed from Marseille France to Madrid. I have a connecting flight to Madrid to go to New York JFK. I almost missed the flight due to the delay and then they left my baggage at Madrid when I landed at JFK my baggage was missing. I reported it and they told me it will be delivered next day but it never came. I have important stuff I need in my luggage. Very awful experience flying Iberia airlines. Not a care in the world for its customer especially if youβre just flying economy.- Marseille-New York
- Economy
- Desired solution
Apology / Voucher
Erik L
Verified | Jul 1, 2024Guayaquil-Madrid
Economy
Successful claim
Technical problems
Scheduled flight GYE to MAD, was to leave April 28 at 19:55. The flight was postponed several times that evening, until there was an announcement that the flight was delayed until 15:00 the following day, April 29. This created a delay in our arrival at our final destination (ALC) of about 22 hours. Iberia did rebook our connecting flight (MAD to ALC) the to the following day. No new boarding passes were issued. When we inquired with GYE staff about compensation arrangement, they indicated that we should talk with Iberia staff in MAD. When we talked with Iberia staff in MAD, we were told that we would receive an email about our compensation process. We did not receive such an email (and the Iberia website is non-transparent). The airline did offer that there would be hotel accommodation, which we decided not to utilize, because the process back through immigration was madness, the line for hotel arrangements equally chaotic, and it appeared that it would take a long time before anything would be received (we decided, instead, to arrange for a hotel on our own and pay for it ourselves). The delay cost a full day of my vacation and it left a day of hotel that I paid for un-utilized (in ALC). Thankfully, the hotel did not cancel the full reservation, but I did not get a refund for the first night.- Guayaquil-Madrid
- Economy
- Successful claim
Stamatios F
Verified | Jul 1, 2024Madrid-Barcelona
Economy
Successful claim
Technical problems
I have received a txt message about the flight cancellation due to weather conditions. Obviously it was a lie since the weather was sunshine and no other flight has been cancelled. As as result a took a train connection, which has also delayed for three hours. As a result instead of arriving to my destination at 13.00 by plane, i have arrived at 23.00 by train.- Madrid-Barcelona
- Economy
- Successful claim
Erik P
Verified | Jul 1, 2024Barcelona-Miami
Economy
Successful claim
Unknown
Our original flight was schedule for 1540 HRS on June 30. The flight was delayed until 2110. We boarded the plane at 2035 HRS. The flight then sat at the terminal until we departed at 2350 HRS. We arrived at MIA at 0300 HRS. Our total delay was 7 hours.- Barcelona-Miami
- Economy
- Successful claim
Kira F
Verified | Jul 1, 2024Athens-Miami
Economy
No reason given
Offered us snack vouchers for a sandwich in the airport for a 24 hour re booking. Also lost our luggage. 3 days later still no word.- Athens-Miami
- Economy
Michael L
Verified | Jun 30, 2024Guayaquil-Alicante
Economy
Successful claim
Technical problems
Original Flight GYE- MAD scheduled for 28 April at 19:55 was delayed in take off until 29 April 15:00 due to mechanical issues. NO new boarding pass was issued, and luggage was NOT returned. Connection MAD-ALC was rebooked from 29 April to 30 April by Iberia. SCHEDULED Arrival time at final destination: April 29, 17:05 ACTUAL Arrival time at final destination: April 30, Approximately 15:00. We lost 22 hours (one day) of vacation, and paid for a hotel room (unused) at our ALC final destination.- Guayaquil-Alicante
- Economy
- Successful claim
Daniel Z
Verified | Jun 19, 2024Buenos Aires-Madrid
Economy
Successful claim
No reason given
the airline sent a communication the day before at 5 pm that the flight will be delayed by 4 hs so instead of departing at 12:30 it was moved to 4:30 and after it the plane was delayed an extra hour and ended up departing around 5 30- Buenos Aires-Madrid
- Economy
- Successful claim
Christine P
Verified | Jun 15, 2024London-Buenos Aires
Economy
My husband and I had to pay Eu19 each to book a seat.
Our flight to Buenos Aires on British Airways was cancelled on 8th May. We were rebooked on an Iberia flight and had to pay to book seats. I have contacted BA but they say it is Iberia who should refund us.- London-Buenos Aires
- Economy
- Desired solution
Refund
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