Iberia Airlines complaints: comments, page 6
382 comments
Ioannis M
Verified | Jan 22, 2025
Santiago-Athens
Economy
Successful claim
Technical problems
We boarded the plane and the flight started as programmed. Two and a half hours in (approximatelly) the plane started lowering in altitude. From 12000m to 6000m (I checked on the screen provided in the front seat). After that there was a very vague announcment made and only in Spanish! The gentleman next to me a spanish native speaker translated for me that "there was a problem with the fuel''. When I asked him if there was a fuel shortage he responded to me that this was the only thing they said and we headed back to Santiago. After the landing (after 5 hours of flight) they only had two employees from ground personel for approximately 500 passengers! The spoke mainly spanish and except from the fact that they told us we are going to a hotel they didn't know anything about resceduling of our flight even though the airline had the same flight the next day. When asked who does know they responded that they didn't work for Iberia so they wouldn't know! After all this trouble and loss of time, they drove us to a hotel which of course they had paid. And the next update we had about resceduling was at 00:30. They booked us a flight the next day with Air France via Paris to Athens. As a result I arrived in Athens approximatelly 24hrs later than sceduled. Taking into consideration that I live on an island I missed the boat I originally wanted to catch and then I was stuck in Athens for days because of the holidays! Which in turn resulted in me losing days of work too! It was a bit scary experience with a lot of trouble and a great lack of getting back to us and resceduling.
- Santiago-Athens
- Economy
- Successful claim
Joe S
Verified | Jan 17, 2025Madrid-Boston
Economy
Successful claim
Technical problems
My flight was cancelled after delaying the boarding for 1 h. Flight cancellation due to technical difficulties. Our next flight was a day later. I arrived to my final destination with 24h delays. I missed on Thursday a whole day of meetings at work and had to take it off!!! Airline did not want to provide any accommodation but after insisting, they did provide a hotel with dinner and breakfast.- Madrid-Boston
- Economy
- Successful claim
Neil W
Verified | Jan 15, 2025Madrid-Boston
Economy
Successful claim
Technical problems
At 12:54 Jan 15 we were told our 12:35 flight was cancelled. I was booked on the same flight the next day Jan 16 - i was given a hotel and meal voucher. But i have now missed a day of work since i was due back in the office tomorrow and now i will spend that day traveling back to Boston.- Madrid-Boston
- Economy
- Successful claim
Jessica V
Verified | Jan 13, 2025Lima-Zurich
Economy
No reason given
What time did you arrive at your final destination? I arrived in Zurich airport at 22:20 on Nov-15 What did the airline tell you, and when? They cancelled my 14-Nov flight in Lima. First they said we would depart at 23:59 (instead of 20:50), this was informed on the 13th of November. At almost midnight (of 14th) I am notified that we will depart at 2:00 of 15-Nov. That meant I arrived at Madrid at 19:00 (actually we arrived at 19:10) What care did the airline provide, if any? No care and the flight crew had no answers, they even looked also upset we were departing at 2 am! Delivering dinner at 4am, when we were supposed to already be resting. Even if I informed I would not take the food -to be able to sleep-, the whole hussle was felt and that was really unpleasant. The people at the counter during the check in mentioned we would be arriving in Madrid at 18:00 so there wouldn't be any problem catching the connection (this did not happen). How did the incident inconvenience you? It has a huge inconvenience because my original booking had enough time to reach the connection. To be able to arrive in Zurich the same day as expected, I had to run to catch the last possible flight to Zurich at that day, at 19:55. Since they considered that was not humanly possible, when I arrived at the gate the personnel told me that "I was not supposed to be catching that flight" and that my seat was already taken by another passenger. However, they told me to wait and were able to allocate me in another economy seat. I could take that flight arrived in Zurich at 22:20. There was no support at all in Madrid for us with connecting flights. Naturally, my baggage did not arrive with me in Zurich. At least in Zurich Airport the person in charge made the process smooth and my baggage arrived the following afternoon. I claimed a compensation after this exhausting experience and Iberia only replied with an automatic message : "We understand the inconveniences you may have experienced on your trip. Flight punctuality is one of our main objectives and every day we do our best to maintain it. In order to be on time we depend on our own actions and also on external factors, whose impact we always try to minimize. In your case our interventions were limited by external circumstances. We are sorry for what happened and hope that your next flight with us will be satisfactory." They had no empathy and even with "external circumstances" there were better ways to respond.- Lima-Zurich
- Economy
Trinity C
Verified | Jan 9, 2025Miami-Madrid
Economy
The flight was originally scheduled to take off at 10:15 PM and I checked in on the app and received my mobile boarding pass. Then the flight was delayed 4 and a half hours to 2:55 AM. When I got to the airport, Iberia informed me that somehow I was deleted off the flight and there was an error processing my seat and they were not able to put me on the flight. I was at the airport trying to get on the flight for almost 2 hours and they would not let me on so I had to book another flight the next day.
- Miami-Madrid
- Economy
Arnaud P
Verified | Jan 8, 2025Brussels-Piura
Economy
Successful claim
No reason given
The first flight arrived too late to take the connection flight in Madrid, we were many to miss this connection. After a few hours of waiting I got a new flight for the next day that I didn't pay and they sent me to a hotel (for free) for the short night left. The guy at the desk told me that they would refund me the flight if I make a claim which I did but without any success. I proved them that they state on their website that one can be refunded in such a case, since I arrived the next day 25th around 12h30 pm instead of 24th at 9h00 am and that the distance Madrid-Lima itself is around 9500 km which is largely above their requirement but they answered that sine they provided me another flight they wouldn't refund me. I miss my first day there which was very annoying and it pissed me off that they didn't care about it ! I had to go working as a volunteer this day and the project that had to be done ended up not being made because of that. They nevertheless agreed to refund my expenses for food and transport while waiting (around 20β¬). Thank you for your work ! Have a good day, Arnaud Philippart- Brussels-Piura
- Economy
- Successful claim
Veronica R
Verified | Jan 8, 2025New York-Madrid
Economy
Successful claim
Influence by other flights
We were informed less than 24 hours prior to departure IB212 was delayed +8 hours. The airline subsequently cancelled the flight. This resulted in a missed connection from Madrid to Valencia- New York-Madrid
- Economy
- Successful claim
Omar P
Verified | Jan 8, 2025New York-Madrid
Economy
Successful claim
Influence by other flights
We were notified less than 24 hours before departure that the flight was delayed > 8 hours. Eventually the airline cancelled the flight. We missed a connecting flight from Madrid to Valencia and were forced to purchase train tickets.- New York-Madrid
- Economy
- Successful claim
Michail M
Verified | Jan 7, 2025Santiago-Athens
Economy
Successful claim
Technical problems
We left from Santiago as planned, on the 29th, and after 2 and 1/2 hours they announced that we had to fly back to Santiago due to some problems with the fuel. The worst part is that, except for the first anoundement, the rest of the announcements was in Spanish, but not in English. I do not speak any Spanish and it was very frustating not being able to understand what is going on and what you are supposed to do. In addition I called the Iberia call center 3 times to figure out when I was supposed to fly back and I did not receive a proper answer until the 3rd time. Needless to say that I missed some important meetings that I had to attend to on the 31st of December, creating serious problems with the company I work for.- Santiago-Athens
- Economy
- Successful claim
David S
Verified | Jan 6, 2025Ibiza-Alicante
Economy
Successful claim
Technical problems
We only contacted the airline to enquire why a refund for the flight had nor been transferred to my bank account. We had to get two flights to get to Aliccante from Ibiza, one to Palm and then one to Alicante. After a long wait at the gate, we were all told to go as as he flight was cancelled due to technical problems. We were told to go out of the airport and then back ib and go to the Iberia desk and ask for a complaint form. As we were using the flight to connect with a flight the next day to Teesside (UK) ti visit family for Christmas, the extreme last minute cancellation stressed my wife and myself enourmously. Two flights were needed over a much longer journey.- Ibiza-Alicante
- Economy
- Successful claim
Anisha C
Verified | Jan 4, 2025Hamburg-Madrid
Economy
No reason given
Our flight was delated for over 3 hours. The information shown on the airport screen was also incorrect.- Hamburg-Madrid
- Economy
Melissa G
Verified | Jan 4, 2025Manchester-Santo Domingo
Economy
Firstly my flight was delayed from Manchester to Madrid,due to this my luggage didnβt make my connection flight from Madrid to Santo Domingo which resulted in me not having any luggage for 2 days and then when I came to pick my luggage up from the airport as it was put on the next flight to Santo Domingo I found that my luggage had been broken into and gifts worth $600 was stolen.
- Manchester-Santo Domingo
- Economy
Ahmad A
Verified | Jan 1, 2025La Coruna-Manchester
Economy
Weather conditions
Lost luggage when we arrived to Manchester airport and we received the luggage home delivery after 24h. The luggage was damage. One wheel is broken.- La Coruna-Manchester
- Economy
Pavel P
Verified | Dec 29, 2025Economy
Cant even talk to iberia
The website is broken. There is no phone number. Literally, no way to speak to iberia. This is the worst case scenario I guess.- Economy
Irene R
Verified | Dec 26, 2024Madrid-New York
Economy
Successful claim
Don't remember
They would let the passengers know several time that we were about to leave and it would never happen.- Madrid-New York
- Economy
- Successful claim
Mohamed I
Verified | Dec 22, 2024Economy
Lost buggage claim GIGIB56542
Formal Complaint Regarding Missing Luggage claim GIGIB56542 Hi Team I am writing to formally lodge a complaint regarding the mishandling of my luggage during my recent journey with British Airways and Iberia Airlines. Flight Details: β’ Flight 1 of 3: BA0456 - London to Madrid Departure: Heathrow (London), Terminal 5 Date/Time: Monday 16 December 2024, 06:30 (local time) Arrival: Madrid, Terminal 4S Date/Time: Monday 16 December 2024, 10:00 (local time) β’ Flight 2 of 3: IB0269 - Madrid to Rio de Janeiro Departure: Madrid, Terminal 4S Date/Time: Monday 16 December 2024, 12:00 (local time) Arrival: Rio de Janeiro, Terminal 2 Date/Time: Monday 16 December 2024, 18:50 (local time) Upon arrival in Rio de Janeiro, I discovered that one of our checked bags had gone missing. This bag contained approximately one-third of our clothing, including some of my clothes and properties and all of my 13-year-old sonβs clothes and shoes. Impact of the Incident: After arriving in Rio, I had to attend an important business meeting before embarking on a cruise on 20 December 2024, which included destinations in Argentina and Uruguay. Despite my efforts to trace the luggage, no resolution was provided before we departed on the cruise. While at sea, I finally received an email informing me that the luggage had been identified. However, by this point, the delay had already caused significant inconvenience. As the missing bag contained all of my sonβs essential clothing and footwear, I was forced to repurchase an entire wardrobe for him during our trip. This not only incurred additional expenses but also disrupted our planned schedule. Requested Resolution: Given the significant inconvenience, financial burden, and disruption caused by this incident, I am requesting the following: 1. A detailed explanation of how the mishandling occurred and why it took so long to identify the missing bag. 2. Reimbursement for the costs incurred due to this mishap, including clothing and footwear for my son. 3. Confirmation of when and how the luggage will be returned to me. I will be returning to Rio de Janeiro on 28 December 2024 and staying at the Novotel Rio de Janeiro Leme before departing for London on 29 December 2024 (BA flight). Please confirm if the luggage can be delivered to this address prior to my departure. Closing Statement: This incident has caused considerable frustration and inconvenience, particularly as it disrupted a business trip and family holiday. I trust you will handle this matter with the urgency it deserves and provide a satisfactory resolution. I look forward to your prompt response. Kind regards, Mohamed- Economy
- Desired solution
Marcos F
Verified | Dec 21, 2024Economy
Multiple
Our flight from Alicante delayed due to airplane technical problems. Once we got to Madrid, we had to run to catch out flight (which I don't mind). Iberia assumed we were not going to make it and had already planned on giving our paid seats away. We got to Miami, bags never made. After multiple complaints filed, bags made it to Tampa. Someone had stolen my girlfriend's purse out of the suitcase. Iberia airlines never made a follow up investigation contact. We don't even know where to file a stolen items complaint. Just like Pedro Sanchez, disfunctional airline- Economy
- Loss: β¬200
- Desired solution
Emma I
Verified | Dec 18, 2024Quito-Milan
Economy
Dear Iberia Airlines, Thank you for your email acknowledging the lapses on your end. Unfortunately, the experience I have endured has been both emotionally draining and financially devastating. Despite repeated calls to your luggage departmentβover 20 times, with assistance from my Manila officeβI still have no resolution. I am now urgently appealing for this matter to be escalated to your top management. I request that my lost luggage be prioritized and immediately sent to my address in Bergamo (already in your system) . Additionally, I seek full reimbursement for all expenses related to my canceled tours, cruises, and domestic flights in Ecuador. This situation would not have occurred if Iberia had properly assessed my travel documents and refrained from issuing me a boarding pass for Quito. I presented a document with a number and QR code, which your team confirmed as acceptable for entry into Ecuador. This failure on Iberia's part has caused me extreme distress, especially as I urgently need the medication packed in my luggage. With valid Schengen, Japan, and U.S. visas, as well as an APEC card, I could not have imagined such an ordeal happening to me. This is the first time I have ever faced such an incident in all my years of traveling. In the interest of fairness and compassion, I humbly request the following: Immediate location and delivery of my lost luggage. Full reimbursement for forfeited expenses, including my canceled cruise, domestic flights, and accommodations in Ecuador.
- Quito-Milan
- Economy
AntΓ³nio M
Verified | Dec 16, 2024Porto-Boston
Economy
Weather conditions
I am writing to formally complain about the significant delay of the PortoβMadrid flight and the subsequent missed MadridβBoston connection, both operated by your airline. Details: The PortoβMadrid flight, scheduled for 8:20 AM, was delayed by approximately 3 hours. We spent 2 hours onboard without clear updates and were then required to disembark. After an additional 1-hour wait, we re-boarded with a substantial delay. As a result, we missed the MadridβBoston flight scheduled for 12:35 PM. The alternative flight offered was for the next day, forcing us to stay overnight in Madrid. Consequences: - 6 hours in line for customer service under exhausting conditions. - Loss of 1 paid non-refundable hotel night in Boston. - Loss of tickets for the Boston Celtics game, also non-refundable. - Stress and inconvenience due to lack of clear communication.- Porto-Boston
- Economy
Lian R
Verified | Dec 15, 2024Sevilla-Madrid
Economy
Problems at airport
They boarded us on the flight and had us stay in there about 3-4 hours before we actually started flying- Sevilla-Madrid
- Economy
Hristo K
Verified | Dec 14, 2024Ibiza-Palma de Mallorca
Economy
Successful claim
No reason given
No reason for the delay was given. No care was provided by the airline. 3+ hours late arrival at Palma- Ibiza-Palma de Mallorca
- Economy
- Successful claim
Joshua S
Verified | Dec 11, 2024Porto-Los Angeles
Economy
Successful claim
Don't remember
They announced repeated delays every 45 min at the original gate and then we changed gates and the pilot announced that there was mechanical problems and they had to change planes and also made the guests change seat assignments. We were given a free meal voucher at the airport.- Porto-Los Angeles
- Economy
- Successful claim
Kerasoula A
Verified | Dec 10, 2024Madrid-Lima
Economy
Successful claim
No reason given
I had a flight cancellation. All of my co-travellers received a compensation except of me. Iberia rejected all of my claims about compensation.- Madrid-Lima
- Economy
- Successful claim
Sadie G
Verified | Dec 9, 2024New York-Barcelona
Economy
Paid for upgraded but was told seat was broken.
I paid an additional $69 to upgrade my seat to Row 12, but was told that the seat was broken when I arrived at the airport. The agent assigned me to seat 34G in Row. Please provide a refund for the upgrade. I'm having difficult attaching the boarding pass, but am happy to provide a copy if I can fax it to Iberia if necessary.- New York-Barcelona
- Economy
- Desired solution
Refund
Sadie G
Verified | Dec 9, 2024New York-Barcelona
Economy
Paid for upgraded but was told seat was broken
I paid an additional $69 to upgrade my seat to Row 12, but was told that the seat was broken when I arrived at the airport. The agent assigned me to seat 34G in Row. Please provide a refund for the upgrade. I'm having difficult attaching the boarding pass, but am happy to provide a copy if I can fax it to Iberia if necessary.- New York-Barcelona
- Economy
- Desired solution
Refund
Nick O
Verified | Dec 7, 2024Madrid-Lima
Economy
THE WIFI ID DREADFUL
THE ENTIRE FLIGHT SO FAR HAS BEEN EVER SO DIFFICULT TO OBTAIN SOME SORT OF GOOD CONNECTION. Instead i canβt even Watch the simplest of videos because youβre wifi is awful- Madrid-Lima
- Economy
- Loss: β¬22
- Desired solution
Jeffrey M
Verified | Dec 7, 2024Los Angeles-Barcelona
Economy
Successful claim
Technical problems
They denied me said it was out of their control. Absolute nonsense changing app display making me think flight was on time when in reality massively delayed. 8pm takeoff became 2:30am- Los Angeles-Barcelona
- Economy
- Successful claim
Kais G
Verified | Dec 6, 2024Paris-Madrid
Economy
No reason given
I was informed of the cancellation 24h before. They have rebooked me in a flight that departs at 8:55pm instead of 7pm. The flight ended up being delayed by more than 1h. As a result we landed at 0:05 (instead of 9pm originally). Had to take a night taxi instead of being picked up by family. The airline declined to compensate. They claimed that during holiday period it happens that they make changes and that they are sorryβ¦ on a separate email theyβve sent me a β¬20 voucher but didnβt make a connection with the incident and wasnβt asked to sign anything.- Paris-Madrid
- Economy
Lucio L
Verified | Dec 5, 2024Madrid-Miami
Economy
Successful claim
Technical problems
Flight departed around 5pm from Madrid and due to technical issues, two hours later it was returned to Madrid. There were a total of 4 hours flying, no explanation given, no anticipation of the issue. Flight arrived back to Madrid around 10 pm. Passengers had to spend an extra night in Madrid to await for the next flight the following day. This incurred on an extra cost of $483.16 for hotel expenses. No vouchers were provided by the company for inconvenience, hotel, or meal expenses. Additionally, All previously paid seats were lost as they were not sitting together and on the aisle that were reserved. Seats were not granted on any of the flights resulting on a lost of $380.- Madrid-Miami
- Economy
- Successful claim
Aramis P
Verified | Dec 5, 2024Madrid-Miami
Economy
Technical problems
Flight departed around 5pm from Madrid and due to technical issues, two hours later it was returned to Madrid. There were a total of 4 hours flying, no explanation given, no anticipation of the issue. Flight arrived back to Madrid around 10 pm. Passengers had to spend an extra night in Madrid to await for the next flight the following day. This incurred on an extra cost of $483.16 for hotel expenses. No vouchers were provided by the company for inconvenience, hotel, or meal expenses. Additionally, All previously paid seats were lost as they were not sitting together and on the aisle that were reserved. Seats were not granted on any of the flights resulting on a lost of $380. Both minors were flying with an adult, Lucio Labrador, who was also affected by the inconvenience.- Madrid-Miami
- Economy
Victor I
Verified | Dec 4, 2024La Coruna-Madrid
Economy
Technical problems
our flight was delayed for 10 hours, because of this we lost tickets for another plane and we were kept at the airport without explanation, after a while we were told that the plane broke down, as a result we sat without food for about 10 hours and lost the money that was paid for the next flight- La Coruna-Madrid
- Economy
Judith B
Verified | Dec 2, 2024Vienna-Jerez
Economy
No reason given
They have said that I need to make the claim via the website. But their website does not work. When I can they say they have a momentary problem with the website and it will work again the next day. I have tried this for weeks now they refuse to answer to my emails and just say that I need to make the claim via the (non-working) website.- Vienna-Jerez
- Economy
- Loss: β¬1223.57
- Desired solution
Expenses reimbursement
Natalie I
Verified | Dec 2, 2024Madrid-Miami
Economy
Successful claim
Technical problems
When we first boarded our flight for the 3:25 pm flight, the power to the plane seemed to have shut off, due to this there was a slight delay for departure. however, the flight still took off. Once the flight took off, it could not reach its high altitude and you could begin to smell a burnt smell in the cabin. Then we could see the smoke inside the cabin. The same power that shut off when we were on the ground by the gate, shut off again. We had to make an emergency landing back at the airport. We were provided only 1 meal with only 1 water. I was travelling with my 7 year old son and had to wait over 8 hours at the airport in order to get to our final destination. We finally arrived in Miami at an estimated 3:45 am.- Madrid-Miami
- Economy
- Successful claim
Joselito T
Verified | Nov 27, 2024Madrid-Los Angeles
Economy
Delayed luggage and stole items in my luggage
October 27,2024 me and my friend are flying back to Los Angeles from Adolfo Suarez Madrid-Barajas Airport on a flight IBO351. We checked in two luggages each and we paid the extra baggage online prior to checking in the extra luggage. The same date October 27,2024 we landed at Los Angeles International Airport. While waiting our luggage at the carousel we noticed that one luggage is missing because our three luggages already came out of the conveyor except for that one, so we waited until the Iberia employee approached us that that was the last and some luggages were left in Madrid. She then said that one container was left in Madrid and probably your luggage was included there. Tomorrow she said which is Monday October 28, there is no flight so expect your luggage Tuesday or Wednesday which is now October 29th and 30th, then she handed us with a paper with the link according to her to file a claim regarding the delayed luggage. Soon as we get home , we filed a claim on delayed luggage, then I checked the location of the luggage because I put an AirTag on it and it says itβs on the same terminal where we checked in on Terminal T4. Monday which is October 28, I message them on X formerly twitter and send a copy of the location of our luggage so they will know that we are monitoring our luggage. Tuesday October 29th again I messaged them on X reminding them that there is a flight that day or the following day which is Wednesday and that we are expecting our luggage to be with us. Tuesday and Wednesday has passed they did not notify us that our luggage was on those flights and it shows on my AirTag that our luggage is still there sitting at the terminal T4. I immediately messaged them again on x and they said they are still locating the luggage. How could that happen after they left our luggage intentionally and now they canβt locate it. I have sent several copy of the location because of the AirTag but to no avail. It took several days maybe 8 days after that they messaged us that they were able to locate the luggage and told us theyβre still checking and will be notified when the luggage will be sent to Los Angeles. November 6,2024 they notified us that our luggage will be on flight IBO351 November 6,2024. On November 6th I checked the flight status and I saw it landed after 1 P.M. on that day and as soon as I learned that it landed I checked my AirTag location and now it says Tom Bradley International Airport so I was relieved and anxious. So we waited till they will notify us when the delivery is ready as promised. On that night November 6, I checked the location and it was already on another location near the airport also which I presumed their courier. Up to that time we havenβt heard from them yet when is the delivery. The following day November 7th at 8:00 A.M. the courier arrived without any representative from the airline nor they notify us that the luggage itβs on its way. As soon as I received the luggage I opened it and notice right away that there were missing items , so one by one I checked and found out that several items are missing. So I listed and accounted what was missing and immediately messaged them on x that there were missing items on our luggage. They then sent a link to file a claim which we did right away. Then we then filed for assistance claim as advised by the customer service representative. After that they emailed us and asked us to submit the estimate cost of the damage of the luggage since we told them it was new and there are dents on the luggage. Iberia also asked us to submit an itemized account of what was stolen including the description and the amount of each stolen items. We provided them what they asked for with proof of receipts except for the estimate of the luggage because the luggage has a warranty. Then they asked for a police report which I contested because I said it happened in your custody and in your country. Still they insisted that we would get a police report which I ended up going to Los Angeles Airport Police Station. There at the police station I was greeted by police officer Ariola and started to interview me about what happened. Her assessment was it did not happen here at LAX because you werenβt able to get that luggage on the conveyor when you arrived so in that case I canβt give you a police report. Immediately after I left the police station I messaged Iberia on X (twitter) that the police station wonβt issue a police report because the crime did not happen here at LAX at the same time we emailed them about that. So Iβve been following up our case on x with Iberia and all I hear from them is to respond on email and provide the police report. Here we go again now I see their point they donβt want to pay what they stole. They then asked for a custom declaration since we canβt provide the police report so we emailed them again , how can we declare the luggage was not even with us. Then again they asked for the impossible including asking us for a pre-trip declaration which We never heard of. After a few days they concluded that they will not pay because according to them the luggage did not suffered an impact on usability and no invoice was provided . Ofcourse no invoice was provided regarding the repair of the luggage because we told them that there is a warranty. They said they cannot open the property irregularity report and they said that given that an incidence for damage has to be opened either in the airport or through their customer service for them to consider the refund of the missing content. So they said no compensation for the stolen items. This is what we got from them refusal to pay the stolen items after they asked for itemized account of what was stolen. I then messaged them on X about the refusal letter we got and told them itβs unfair that they refused to pay because the items that was stolen inside will not disappear without them opening the luggage. It didnβt disappear by magic. The customer service representative then sent again a link for me to file an appeal. This is then the incident reference number on my appeal P20241118-54222047. They said We have to wait for seven days again for the results of our appeal. Yesterday November 26,2024 I called Iberia because we have not received any updates on what was happened to my appeal and itβs been more than 7 days as promised. So I spoke to Samantha the Iberia customer service representative and mentioned my appeal and she immediately told me this case is closed already. I told her we havenβt received any email about our case being closed. She then asked me if I wanted to reopen the case and I definitely said yes because your airline is responsible for stealing our stuffs and she told me she will refer our case for review. Just this morning November 27,2024. I got an email again that our case as usual was denied. I canβt believe this airline after they stole from us they refuse to pay and after delaying our luggage for more than 10 days. Before this incident of delaying our luggage , one of my travel buddy who flew with Iberia on different date from LAX to Madrid and arrived in Madrid October 10,2024 to join us has her luggage lost by Iberia totally. It was never recovered. I donβt think this is a coincidence but I think this is a scheme by Iberia. No offense but that is our assessment after all this things happened.
- Madrid-Los Angeles
- Economy
- Loss: β¬1000
- Desired solution
Anonymous member
Verified | Nov 27, 2024Panama City-Madrid
Economy
Awful service
Where to start? My wife and I took a 20-day trip to Spain and Portugal from Panama, everything was fine on the way there, but the problems were on internal flights and on the way back. First, our flight was delayed from Madrid to Lisbon, there was no correct information about the delay time, there was no one at the boarding gate, on the Iberia app the information was that the flight was on time. It took more than two hours to wait.β¨β¨It was on the way back from Lisbon to Panama that the real problems started, our flight had a stop in Madrid and even though we purchased the Optimal fare, there were no more free seats 24 hours before the flight and they put us in separate seats. Our connection was 12 hours at night, we slept in a hotel, when boarding, we made it clear that we had a long connection and we didn't want to check our hand luggage.β¨β¨The employees said that the luggage compartment was full and that it was not possible. But it would be easy to get our suitcase back. But we later discovered that it was empty and we had to wait more than 2 hours (late at night) to get our suitcase back, with clothes, medicines, etc. The staff didn't even know where our suitcase was.β¨β¨Now about the return flight, we paid (and quite expensively) for a flight with sockets and USB to charge our cell phone, wifi to work and none of that was available. The plane was old, the entertainment screen didn't work, it was cramped and smelly. In other words, the worst flight I've ever taken in terms of comfort. The flight was from another company and operated by Iberia. Iberia definitely did not fulfill our purchase, made our trip more difficult and will no longer be a travel option for me.- Panama City-Madrid
- Economy
- Desired solution
Apology / Voucher
Chloe S
Verified | Nov 25, 2024London-Bilbao
Economy
Weather conditions
The flight was diverted from bilbao to Barcelona. The airline offered a coach to get to Barcelona which would have taken 9 hours - this was not an option for us due to road sickness as well as timelines. I instead rented a car to drive to Bilbao- London-Bilbao
- Economy
Veronica M
Verified | Nov 24, 2024Venice-Santiago
Economy
Successful claim
Influence by other flights
The flight from Venice on October 17th9Iberia) arrived late to Madrid, where we needed to transfer to another flight to Santiago, Chile. We were not able to embark to the Santiago flight. We flew via Latam (arranged by Iberia) on October 19th. Iberia provided one night stay in a Madrid hotel (we were there two nights).- Venice-Santiago
- Economy
- Successful claim
Jane B
Verified | Nov 22, 2024New York-Lisbon
Economy
Successful claim
Problems at airport
We had a 3 hour delay in JFK airport, supposedly to leave @5pm but we did not leave till past 8pm. Then our flight from Madrid to Lisbon was cancelled because we missed the flight. There were only 3 flights for the day. So 56 of us, all pilgrims were given a motorcoach bus that took roughly 8-9 hours by bus and hence, we missed a day of our tour/ pilgrimage. If the flight wasnβt cancelled, we would arrive in Lisbon @0745. The plane from Madrid to Lisbon was only about 1.5 hours but because we took the bus, we arrived in Lisbon late at night already and weβre very exhausted from the trip. We arrived in Lisbon around 8pm. The Iberia airline said to file a claim. We lost a day of our pilgrimage.- New York-Lisbon
- Economy
- Successful claim
Moira A
Verified | Nov 21, 2024Madrid-San Jose
Economy
Successful claim
Technical problems
Flight was delayed after boarding and then returning to the terminal. didn't take of until after 17.30- Madrid-San Jose
- Economy
- Successful claim
Dante F
Verified | Nov 19, 2024Madrid-Lima
Economy
Successful claim
Technical problems
our arrival to destination was originally expected at 19.10 local time, instead We arrived at around 00.10 -next day- local time. Airline didnΒ΄t explain the cause of the delay, nor give them any care to passengers. When sent a complaint after 3 days, airline said they have technical issues with the plane and thatΒ΄s it. My worst inconvenience is my wife starter to feel pain a night before the departure so We needed to arrive the fastest possible to destination to get medicine as We coulnΒ΄t get any medicine in Madrid without any medicalΒ΄s recipe, so basically We have to wait more than 4 extra hours to arrive to destination and get pain killers. beside of that we have unexpected expenses in food and drinks at the airport because of the airlineΒ΄s fault.- Madrid-Lima
- Economy
- Successful claim
Michal G
Verified | Nov 19, 2024Tel-aviv-Madrid
Economy
I confirmed the validity of the timer TWICE with Iberia the day before departure. When arrived at 4.30am at TLV, the operating carrier told me no such booking existed (βit was pre-reserved by Iberia but next cancelledβ). Iberia was not answering the phone at that hour. I had to pay for a new ticket with a new carrier.
- Tel-aviv-Madrid
- Economy
Carlos L
Verified | Nov 18, 2024Madrid-Sao Paulo
Economy
Successful claim
Technical problems
We boarded the plane, but after three hours were disembarked. I was not able to get onto another flight until roughly 11AM the next morning, which meant I missed a whole day in what was an important work trip.- Madrid-Sao Paulo
- Economy
- Successful claim
Maria L
Verified | Nov 16, 2024Miami-Madrid
Economy
Successful claim
No reason given
The text message to my phone was send in the afternoon, five hours before the flight and had all the arrangements ready, taxi, car rental in Madrid payment, etc etc The airline didnβt give any reason of why the cancelled, the next flights are overbooked until Monday- Miami-Madrid
- Economy
- Successful claim
Konstantin S
Verified | Nov 15, 2024Madrid-Lima
Economy
Successful claim
No reason given
I have been trying to contact them for 10 days and I only get no reply answers. We were a group and everyone except me has been compensated. Flight IB 6653 has been canceled 1 day before. Please consider my request and make my compensation according to the law- Madrid-Lima
- Economy
- Successful claim
Guillermo R
Verified | Nov 14, 2024Madrid-El Paso
Economy
Successful claim
Don't remember
We waited more than 6 hours to board the rescheduled flight without counting the 3 hours that we had already waited because it was an international flight and they advise for passengers to arrive 3 hour earlier. No communication what so ever. We paid extra to get an aisle seat due to my knee replacement surgery and our seats were change and I ended up in a middle seat not able to extend my knee for 12 hours.- Madrid-El Paso
- Economy
- Successful claim
Adriana V
Verified | Nov 12, 2024Buenos Aires-Brussels
Economy
Successful claim
No reason given
The flight IB0102 was cancelled without notification They rescheduled our flight to IB0106 but also the new flight from Madrid to brussels was delayed, A gate change and delay without any communication- Buenos Aires-Brussels
- Economy
- Successful claim
Claudia R
Verified | Nov 11, 2024Madrid-El Paso
Economy
Successful claim
Don't remember
Due to the long delay, we missed our connecting flight and we had to stay overnight. When we arrived, most of the people had an agent waiting with hotel arrangements for them, however we didn't, we had to go exit the airport and go to the service desk to try to get a hotel. It took about another hour to explained to the airline agent. We did get a hotel after all, but we arrived to it around 2:30 in the morning and we were schedule to leave early the next morning. Our hotel was paid by the airline, they gave us a voucher for our breakfast, however the hotel charged more for the breakfast. The is the extra amount expense we included. Another thing, For the MAD-LAX flight, we bought our seats on the aisle for my husband knee, as he had a knee replacement, but they changed our seat for the rescheduled flight and they sat him in the middle seat. That was not right, he ended up seating without being able to move his leg. We arrived to our final destination a day later. Communication at the Madrid -Barajas Airport was really bad, they never told us how long the wait was going to take, not were nice when we asked. No communication what-so- ever.- Madrid-El Paso
- Economy
- Successful claim
Valery D
Verified | Nov 8, 2024San Francisco-Barcelona
Economy
Successful claim
No reason given
My flight was cancelled in 5 hours before departure. So missed my hotel in Barcelona and almost missed my cruise.- San Francisco-Barcelona
- Economy
- Successful claim
Sandra W
Verified | Nov 6, 2024Miami-Barcelona
Economy
Don't remember
We spent about $ 50 in meals at the airport. When I first phoned the airline from the airport, complaining about the delay and cost of the meal we had to incur in (we had prepaid the meals in the plane) they denied any vouchers, so we destroyed the sales receipt for the meal at the airport. We only have the proof in the credit card but no receipt to upload, thus not claiming that.- Miami-Barcelona
- Economy
Ivan B
Verified | Nov 4, 2024Madrid-Miami
Economy
No reason given
My wife and I were returning to the United States on October 22, 2024 from Madrid and to our dismay the airline canceled our flight. We are an elderly couple who had to find lounging, transportation to and from, and care for our meals. As you know, non of this was part of our agenda. When we contacted the airline they stated it was out of their control to cancel the flight. Receiving no compensation, no explanations we had to fend for ourselves as the last flight available would leave to Miami in two days. We were stuck in a big city not knowing what to do.- Madrid-Miami
- Economy
View more