IndiGo complaints: comments, page 2
286 comments
Soyeb K
Verified | Mar 21, 2026
Manchester-Ahmedabad
Economy
Influence by other flights
Indigo staff at Manchester airport said flight is delayed becuase of late arrival of incoming aircraft, also other airport security staff by seeing boarding pass confirm that the indigo regularly delayed for a past month de to late arrival of aircraft.
- Manchester-Ahmedabad
- Economy
Ajay T
Verified | Mar 13, 2026Nagpur-Srinagar
Economy
third class customer service
Honorable Respected Sir / Madam, I have gone through the Passenger Charter, by Ministry of Civil Aviation, Government of India, in this it is clearly mentioned that in case loss, delay or damage to baggage, the carrier liability is limited to Rs. 20000.00 per passenger. The Ministry of Civil Aviation's Passenger Charter rules outline compensation and facilities for passengers ο· Experiencing lost, delayed, or damaged baggage, with a limit of βΉ20,000 per passenger for domestic flights, and liability limits based on SDR for international flights. For lost baggage, the compensation is βΉ3,000 per kilogram, while for delayed or damaged baggage, it's βΉ1,000 per kilogram. ο· Key points regarding baggage delay in India under the Civil Aviation Passenger Charter: ο· Compensation Limit: For domestic flights within India, the liability for lost, delayed, or damaged baggage is limited to βΉ20,000 per passenger. ο· International Flights: For international carriage, the liability for loss, delay, or damage to baggage is limited to 1,131 SDR per passenger. ο· Compensation for Damage/Delay: In cases of baggage damage or delay, the minimum compensation is βΉ1,000 per kilogram. ο· Action Required: If your baggage is lost, delayed, or damaged, you should immediately contact the airline and collect a Property Irregularity Report (PIR) before leaving the airport. A written claim to the airline will also be necessary. ο· Carriage by Air Act: Airlines are liable to compensate for loss, damage, or delayed baggage as per the provisions of The Carriage by Air Act, 1972. ο· Where to File a Complaint: For speedy redressal of grievances, you can contact the airline's customer support and escalate to the Nodal Officer or Appellate Authority if unsatisfied. The Ministry of Civil Aviation also provides platforms like AirSewa for filing grievances. Honorable Respected Sir / Madam, I am very sorry to inform you that from last ten years I am continuously writing to DGCA office but every time I am getting the reply from Indigo airlines. I had telephonically contacted to the Director General office & they suggested me to contact the Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi. Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi suggested me to put the complaint in Consumer Court. As I am from the poor family I am not in position to spare the money for the same. Again I had telephonically contact to the Director General office & they suggested me to put the complaint in CPGRAM portal. I am very sorry to inform you that Mr. Amit Gupta from the DGCA dept. all the time sending me the reply of Indigo airlines & putting the remark, the complaint is resolved. Honorable Respected Sir / Madam, Resently I got the reply from DGCA officer Mr. AMIT GUPTA ,but I am very to informed you that Mr. AMIT GUPTA is also sending me the reply of Indigo Airlines, (Response of airlines is as under: Dear Mr Thatere,Greetings from IndiGo. With reference to your email and our recent telephone conversation, we would like to inform you that, as per the Conditions of 2 Carriage (COC), a delay in baggage delivery (such as yours) is governed by IndiGo COC. The COC is a binding contract between the airline and the passenger who chooses to fly with it. Therefore, every passenger who chooses to fly with IndiGo agrees to be bound by its conditions of carriage. The baggage rules in the COC state that in the case of a delay in the delivery of baggage, IndiGo liability for the delay in the delivery of baggage does not warrant any compensation. For more information about our conditions of carriage, please visit https://www.goindigo.in/information/conditions-ofοΏΎcarriage.htmllinkNavConditions20of20Carriage7CQuick20links7CFooter ( Point 17.3). We have shared feedback with the relevant airport team for further review to ensure baggage delivery as per standard practices. While we understand that this may have upset you, we sincerely request you to treat this incident in isolation and allow us another opportunity to serve you in the future. We hope this clarifies your concern and request your understanding on the same. Hence, we politely decline your request for a refund or compensation in this regard and request your understanding. In case of any other assistance, please contact us. You may reach our 24/7 call center or visit our websiteβ―at www.goindigo.in if you need more help. Thank you for choosing IndiGo. We look forward to serving you again. Regards, Customer Experience Expert www.goIndiGo.in Before this also he sent me the reply of Indigo (Response of airlines is as under: Dear Mr. Thatere Thank You for writing to IndiGo.With regards to your mail referring to the Director General of Civil Aviation DGCA please be informed that complaints for such concerns should be raised then and there only.Further we have reviewed your concern and we are not in a position to assist you with any compensation. We thank you for choosing IndiGo and taking the time to communicate with us. Warm Regards, Customer Experience www.goIndiGo.in) Before two months I got the call from INDIGO airlines & asked me in detail the problem we had faced at Srinagar. She asked me have you given written complaint to the Srinagar Airport Authority. When we say Yes, she told me that our higher authority we call you please give them the details. You will definitely get the compensation as per the rules. Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi, forwarded my mail to IndiGo office. In response to this I got the mail from IndiGo office saying that (With regards to your mail referring to the Director-General of Civil Aviation (DGCA), please be informed that complaints for such concerns should be raised then and there only. Further, we have reviewed your concern and we are not in a position to assist you with any compensation. ) Sir / Madam, for your kind information from November 2013 I am continuously writing to DGCA office (officers) but I am very sorry to inform you that no one from the DGCA office have yet responded to my request. Sir / Madam, every time I am getting the reply from Indigo office and not from the DGCA. Whereas according to the procedure the DGCA office should contact them (DGCA office) and ask them to compensate as per rules (20000.00 per passenger.) Sir / Madam, before this I got reply from Indigo Airlines & they are offering me total compensation in terms of 1500.00 voucher. Madam, I have gone through the Passenger Charter, by Ministry of Civil Aviation, Government of India, in this it is clearly mentioned that in case loss, delay or damage to baggage, the carrier liability is limited to Rs. 20000.00 per passenger. Sir / Madam, We the undersigned travelled from Nagpur to Srinagar by Indigo Flight no 6E435 on 4th Nov. 2013 our PNR Nos are PNR: SSWYEQ, 6E435,21, D, E, F,22A,22B. we boarded at 7.30 AM from Dr. Babasaheb Ambedkar International Airport Nagpur. At reaching to Srinagar we come to know that our luggage is not reached to Srinagar. After 2.30 Hours of plane landed to Srinagar Airport, with repeated inquiry and follow up we came to know that our luggage is at Delhi Airport. Sir / Madam, The personnel attending to us at Srinagar Airport were casual, we requested them to provide the boarding arrangement but they denied. Srinagar being at high altitude it was very difficult to stay without warm clothes. It was embarrassing situation to stay at Srinagar after 5 Hours of traveling and additional 2.30 Hours waiting for luggage. Indigo being the world wide known airlines, still it created the awkward situation at Srinagar Airport for us. Sir / Madam, we are from middle class family & had spent huge amount of savings to make this tour enjoyable to get rid of stresses of our day to day life. As against this objective of the tour, we had to face troubles. Sir / Madam, we had made a simple request to Indigo people, if indigo airlines sincerely want to regret the troubles met to us then they must arrange six daysβ tour package to Srinagar or Gangtok at the expense of their company. Sir / Madam, we are very sorry to inform you that even after Ten years (100 nos of reminder request) I have not received any reply neither from DGCA office. 3 Now we fill that you are the best persons to give us the proper justices. Ajay Thatere & Shrikant Ambatkar Nagpur M- 9823048363Overall
POOR CUSTOMER SERVICE AFTER LANDING AT SRINAGAR AIRPORT
NOTHING
- Nagpur-Srinagar
- Economy
Gabor T
Verified | Mar 10, 2026London-Mumbai
Economy
No reason given
It is unacceptable how IndoGo treats passengers in a situation like this. This booking was cancelled and rescheduled 3 times, then on the 8h or March the flight was diverted and we were stranded for over 8 hours in Cairo. They denied returning us back to London or giving us a refund. Really hard to get in touch with them and if you do, they hung up on you?? Iβm speechless and looking into the next steps of taking this further. If you can provide any help and support in that, Iβll be very grateful.- London-Mumbai
- Economy
Kalpana S
Verified | Mar 7, 2026Manchester-Mumbai
Economy
Influence by other flights
they have rescheduled my flight to 10th mar after two cancellation. i did not arrived at my final destination yet they said there is no air space and could not accommodate me they have had sent a text msg to me I am currently a student in the UK pursuing my Masterβs degree, and I urgently need to travel to India due to a medical condition. I am suffering from severe hemorrhoid pain and need treatment at home with family support. Unfortunately, I do not have anyone here in the UK to assist me. I originally booked my first flight for 3 March. When it was cancelled, I had already arranged with my landlord to vacate my accommodation and had agreed to pay two extra days of rent before leaving. After the first cancellation, I requested permission to stay for four more days and agreed to cover the additional rent and bills, which they kindly allowed. Now that the flight has been cancelled again, I am in a very difficult situation. I do not know how I will manage further rent and living expenses, and my health condition is becoming increasingly painful. my train tickets booked were not reimbursed and the rent that i pay and for food- Manchester-Mumbai
- Economy
Bea B
Verified | Mar 6, 2026Delhi-London
Economy
Problems at airport
My flight was cancelled less than 24h before departure due to the airspace restriction in the Middle East. I received no care but was told to leave the airport as there will be no flights until the end of next week. Eventually I got a rebook for the next day to Athens. Please find attached documents for new flight, accommodation and food.- Delhi-London
- Economy
Parth Rajendrakumar K
Verified | Mar 6, 2026Kolkata-Surat
Economy
Rigid Protocols Over Compassion: A Frequent Flyerβs Complaint
On 5th March, my husband was scheduled to fly from CCU to Surat at 16:00. He arrived at the airport around 2 PM, completed all formalities, and collected his boarding pass. With ample time before boarding, he briefly grabbed food and reached Gate 21 only 8β10 minutes late. The flight had not yet taken off, but boarding had closed. Despite his loyalty as a frequent flyer, the ground staff treated him rudely and without compassion. Their rigid approach ignored the patience customers show during Indigoβs own delays and cancellations. This incident reflects poor customer service and demands urgent corrective action.Overall
- rude,dismissive and incompassionate behaviour of the staff
- Kolkata-Surat
- Economy
- Desired solution
Loai T
Verified | Mar 3, 2026Bangkok-Dubai
Economy
Terrible customer service from indigo
Terrible customer service from indigo I am writing to inform you that my baggage was damaged by IndiGo during my recent travel. When I approached the airport counter to report the issue, I was asked to submit my claim by filling out the online form, which I did promptly. However, it has now been over a month, and I have not received any update or resolution regarding my claim. I request you to kindly look into this matter and provide a status update at the earliest. Please let me know if any further information or documents are required from my side.
- Bangkok-Dubai
- Economy
- Loss: β¬45
- Desired solution
Sara P
Verified | Feb 27, 2026Manchester-Krabi
Economy
We were told not possible to get flight to Krabi and could wait in airport for 24hrs or ge flight to phuket with a 10hr wait which we did then stayed in hotel in phuket overnight and taxi to Krabi the next day but don't have receipts
- Manchester-Krabi
- Economy
Anonymous member
Verified | Feb 27, 2026Bangkok-Mumbai
Economy
Terrible customer service from indigo
I am writing to inform you that my baggage was damaged by IndiGo during my recent travel. When I approached the airport counter to report the issue, I was asked to submit my claim by filling out the online form, which I did promptly. However, it has now been over a month, and I have not received any update or resolution regarding my claim. I request you to kindly look into this matter and provide a status update at the earliest. Please let me know if any further information or documents are required from my side.Overall
- Bag damaged
- Bangkok-Mumbai
- Economy
- Loss: β¬5000
- Desired solution
Gary D
Verified | Feb 27, 2026Manchester-Krabi
Economy
We could have stayed in Mumbai airport for 24 hrs for next flight to Krabi, but was offered a flight to phuket with a 10 hr wait, we took that and booked a hotel in phuket then traveled to Krabi by taxi the next day but do not have reciept.
- Manchester-Krabi
- Economy
Tansi S
Verified | Feb 27, 2026Madras-Patina
Economy
REFUND NEEDED IN THIS SCENARIO
I HAVE ATTACHED MY COMPLAINT MAIL. KINDLY HAVE A LOOK AT IT AND COME BACK TO ME. PLEASE NOTE A SENIOR CITIZEN WAS HARRASED.
- Madras-Patina
- Economy
- Loss: β¬8668
- Desired solution
Karthika S
Verified | Feb 25, 2026Coimbatore-Madras
Economy
Terrible attitude of the ground staff
Ground staff attitude which made me and family suffer today in coimbatore airport. They dint give proper information and asked me to remove my luggage weight though I informed them that I have international flights to catch. For lame excuse they did not allow me o board the flight. This made me stressed and lost lot of money. This is not about money this is about the stupidity of the ground staff. How can they be so rude and make an passenger not to board the flight.Overall
- Attitude
- Nothing
- Coimbatore-Madras
- Economy
- Loss: β¬60000
- Desired solution
Other - The ground staff of indigo has misguided my husband for baggage allowance and have informed him that dint you understand English. We are from. Down south. Is it mandatory to know English to travel in flight. If not also the agents should be more concerned in talking care of the passengers. But because of their attitude and mistakes my husband missed his flight , where he has to connect to International flight. I wanted to sue the ground staffs for misleading and making wait the whole day, and the indigo has to compensate for the money which we lost. The senior manager said the late the new generation ground staffs do not have patience. Does that me they can do anything to the passengers. I waited with my 7 year old and 3 year old kids . They made me wait and made me feel stressed. I wanted to escalate this issue.
Rameez M
Verified | Feb 25, 2026Kochi-Madras
Economy
Mishandling of Baggage and need compensation
My baggage was broken from the side. I am A seaman and that cost immense damage to me. I have to join and my luggage was damaged due to mishandling from your side. I am a frequent flyer and I wanted a compensation as I had to change the luggage because it is broken and has a hole ...so it is no more weather resistant or dust resistant..and I have to carry my stuff to seaOverall
- Very poor handling of baggage
- Kochi-Madras
- Economy
- Loss: β¬50
- Desired solution
Bharti D
Verified | Feb 25, 2026Economy
I want refund Bharti 9540826623 8802948479 i want now refund
Dear Sir/Madam, I am writing to formally lodge a complaint regarding my baggage issue while traveling with IndiGo Airlines. I traveled on to Delhi to Goa on 3 December 2025. After arrival, I did not receive my original baggage. Instead, I was handed a locked black bag which does not belong to me. I immediately filed a complaint at the airport, but despite repeated follow-ups, my baggage has still not been returned. This situation has caused me serious inconvenience, mental harassment, and financial loss, as all my personal belongings were inside my bag. It is unacceptable that my matter has not been resolved yet. I request you to urgently trace and return my original baggage. If my baggage cannot be located immediately, I demand full compensation as per airline policy and applicable aviation regulations. Kindly treat this matter as urgent. If I do not receive a proper response within 7 days, I will be forced to escalate the issue to the appropriate aviation authorities and consumer court. I expect your immediate action and resolution. Bharti 8802948479,9540826623- Economy
- Desired solution
Refund
Bharti D
Verified | Feb 25, 2026Economy
Bharti Dhaka 9540826623,8802948479
Dear Sir/Madam, I am writing to formally lodge a complaint regarding my baggage issue while traveling with IndiGo Airlines. I traveled on to Delhi to Goa on 3 December 2025. After arrival, I did not receive my original baggage. Instead, I was handed a locked black bag which does not belong to me. I immediately filed a complaint at the airport, but despite repeated follow-ups, my baggage has still not been returned. This situation has caused me serious inconvenience, mental harassment, and financial loss, as all my personal belongings were inside my bag. It is unacceptable that my matter has not been resolved yet. I request you to urgently trace and return my original baggage. If my baggage cannot be located immediately, I demand full compensation as per airline policy and applicable aviation regulations. Kindly treat this matter as urgent. If I do not receive a proper response within 7 days, I will be forced to escalate the issue to the appropriate aviation authorities and consumer court. I expect your immediate action and resolution. Bharti 8802948479,9540826623
- Economy
- Desired solution
Refund
Kiranmayi C
Verified | Feb 25, 2026Hyderabad-Bhubaneswar
Economy
Terrible customer support ,5min gap made us pay 12000
We have booked 4tickets(2adult and 2children)vide PNR LDPS6U flight 6E6242.we are there in airport by 6am in line do baggage drop where in one indigo person informed us to move to first counter by 6.10am .boarding time is 6.20am where in which total baggage is 34kgs ,one is big trolley with minimal weight but the airport people denied for baggage check in by 6.10am where in which we approached help desk which ended up charging 12000 unnecessarily with all our plans shuffled for no reason or default from our side.pls kindly look in to this and help us in refunding the same as we have already done web check-in and no announcement were made when we were standing in line and unnecessarily closed baggage check-in despite being in lineOverall
- Customer service on board
- Hyderabad-Bhubaneswar
- Economy
- Loss: β¬12000
- Desired solution
Refund
Anonymous member
Verified | Feb 24, 2026Mangalore-Agra
Economy
Terrible customer service and very bad behaviour of assistant manager
The flight reached bangalore at 9;44 and the connecting flight departed at 10;32 and when we reached at 10;15 at the gate but the gate was closed right infront of us they denied that flight was late and the assistant manager Mr basil behaved very rudely harrasing me .Overall
- we had a connecting flight to agra from bangalore after getting out from the first flight from mangalore to bangalore. the flight was delayed and the indigo staff denied to help us to get into connecting flight when i just reached they closed the gate den
- nothing
- Mangalore-Agra
- Economy
- Loss: β¬500
- Desired solution
Refund
Expenses reimbursement
Sumeet C
Verified | Feb 24, 2026Udaipur-Mumbai
Economy
Poor food quality on Indigo flight 6E 5148 (Udaipur to Mumbai)
Subject: Complaint regarding poor food quality on Indigo flight 6E 5148 (Udaipur to Mumbai) Dear Indigo Airlines Team, I am writing to express my extreme dissatisfaction with the food service on my flight 6E 5148 from Udaipur to Mumbai today. I had pre-booked a meal and paid Rs. 400/- online, but the food served was of extremely poor quality and had a foul smell. I, along with my fellow passengers, returned the food, but instead of addressing the issue, the crew offered me a potato stick, which was an insult. I am appalled by the lack of care and attention to passenger needs. I request you to take immediate action to improve your in-flight food service and provide a suitable compensation for the inconvenience caused. My flight details: - Flight Number: 6E 5148 - Date: 24-02-2026 - Route: Udaipur to Mumbai I hope you will look into this matter urgently and take necessary steps to rectify the issue. Sincerely, Sumeet ChaubeOverall
- Poor Food Quality
- Nothing
- Udaipur-Mumbai
- Economy
- Loss: β¬400
- Desired solution
Expenses reimbursement
Subrata M
Verified | Feb 24, 2026Dubai-Phuket
Economy
Terrible baggage handling and customer service
I have flight from Dubai to Phuket and it was international connection via Mumbai.And one representative from Africa took my hand luggage and told me u will get it from me and told me flight cabin is full,and told me also u will get it from Phuket directly,, But I want to more information about that thatβs y I ask lots of indigo staff about it and they told me u will get it from Phuket direct. But once I reached on Phuket my luggage I didnβt receiveβ¦then I complained to Thailand staff about it. They proceed some papers and still I didnβt get it..Overall
- No cordination and taking care of luggage..
- Dubai-Phuket
- Economy
Anonymous member
Verified | Feb 24, 2026Jodhpur-Pune
Economy
Terrible experience and misconduct from ground staff at Jodhpur airport
Please refer to the attached for detailed scenario,. This is with sheer disappointment with the Indigo ground staff on Jodhpur airport. I was flying with my newborn infant of two months and my parents who are both having knee problems. I was travelling with them for the first time in my flight to Pune from Jodhpur. I suffered so much inconvenience from the staff upon requesting them twice to give us a little.Top priority as I have an infant with me. They consistently asked us that they would not give us any priority and that we should just stand in queue and wait for our turn to come.Even on repeated requests, multiple requests, they didn't give us any priority and asked us to stand in queue.When we were standing in queue and our turn came up, I was talking to my father about how this has, uh, caused so much inconvenience to us. The staff took it upon her and interrupted and interfered between my father and my my father and my conversation upon consistent uh.Request. She kept on interfering, called up other staff and they they consistently misbehaved with us, caused misconduct. They charged us βΉ2000 for the infant fee as you were travelling for the first time. They should have informed us beforehand but they didn't. They charged us βΉ2000 for the infant fee and the checked in baggage they had already passed.They charged us three KGS extra when?The this sort of argument went between her, between the ground staff and, uh, family. They again, just out of revenge, they charged us extra for the check-in baggage even though we had already measured the check in baggage multiple times and there was no KGS extra baggage with us.They still misconducted and requested for higher hefty prices.I need an official apology from both the ground staff and the full misconduct refund fair for the extra charge for our cabin luggage.And kindly consider this as very very urgent as this kind of experience is not expected from Indigo. If this continues, I will definitely refrain from traveling with Indigo from next time and I will also.Make sure that my family members and friends are also made aware of this so that they also keep that in mind that Indigo does not help if you are travelling with infant or kids and they also misconduct and take revenge if there is any kind of argument which starts from the ground staff and also. I need an apology from the staff Mehwasi and Sandip Roy from the Jodhpur airport as I've never seen such improper behaviour and unsupportive staff from indigo. Also, they charged us unfairly for our check in baggage for 3kgs extra when in reality they had passed out check in baggage previously and then out of mere revenge they charged extra and also threatened to not onboard us to the flightOverall
- Misconduct by ground staff, threatening dialogues and unfair charges for infant fee and already checked in luggage extra charges applied
- Jodhpur-Pune
- Economy
- Loss: β¬38
- Desired solution
Refund
Expenses reimbursement
Other - Apology from the ground staff who misconducted with us and also refund fare of the miscalculation of check in luggage as well as hefty infant fee charged
Kamila T
Verified | Feb 23, 2026Delhi-Mangalore
Economy
Terrible customer service and rude behaviour of airline staff
Dear Sir/Madam, I am writing to formally lodge a complaint regarding my husbandβs recent travel with IndiGo Airlines. My husband travelled on [6E6839] from [Delhi] to [mangaluru] on [23/02/2026]. Upon receiving his checked-in baggage at the destination airport, he noticed that his bag was severely damaged. The approximate value of the bag which damaged is βΉ8,000. In addition to the damage, he also discovered that a pair of shoes worth βΉ5,000 was missing from inside the baggage. This has caused him significant inconvenience and financial loss. He immediately reported the issue at the airport baggage service counter; however, he yet to receive a satisfactory resolution. I request you to kindly investigate this matter at the earliest and arrange compensation for the damaged baggage and the missing item, totaling βΉ13,000. I am attaching copies of my boarding pass, baggage tag, photographs of the damaged luggage. I look forward to your prompt response and resolution. Thanking you, Yours sincerely, Kamila Thasneem [7306829221] [kamilathasneem384@gmail.com] [Skymat house 21/ 81 D1 Pakkuhaji paramba near AWH special college west kallai calicut 673003]Overall
- Poor customer service and poor baggage handling
- Delhi-Mangalore
- Economy
- Loss: β¬122
- Desired solution
Refund
Kamila T
Verified | Feb 23, 2026Delhi-Mangalore
Economy
Terrible customer service and rude behaviour of staff
I am writing to formally lodge a complaint regarding my husbandβs recent travel with IndiGo Airlines. My husband travelled on [6E6839] from [Delhi] to [mangaluru] on [23/02/2026]. Upon receiving his checked-in baggage at the destination airport, he noticed that his bag was severely damaged. The approximate value of the bag which damaged is βΉ8,000. In addition to the damage, he also discovered that a pair of shoes worth βΉ5,000 was missing from inside the baggage. This has caused him significant inconvenience and financial loss. He immediately reported the issue at the airport baggage service counter; however, he yet to receive a satisfactory resolution. I request you to kindly investigate this matter at the earliest and arrange compensation for the damaged baggage and the missing item, totaling βΉ13,000. I am attaching copies of my boarding pass, baggage tag, photographs of the damaged luggage. I look forward to your prompt response and resolution. Thanking you, Yours sincerely, Kamila Thasneem [7306829221] [kamilathasneem384@gmail.com] [Skymat house 21/ 81 D1 Pakkuhaji paramba near AWH special college west kallai calicut 673003]Overall
- Poor customer service
- Delhi-Mangalore
- Economy
- Loss: β¬122
- Desired solution
Refund
Dhruvin P
Verified | Feb 23, 2026Mumbai-Cancun
Economy
Claim escalated to airline
Due to severe delays at immigration at Dallas international airport , caused by an insufficient number of officers, we were held up for an extended period. Our connecting flight was scheduled at 11:35 AM, and we were only cleared from immigration around 11:15β11:20 AM. Despite immediately proceeding to baggage transfer and the ticket counter, we were informed that we would not be able to board. Two of our four bags were already placed on the belt system before we were denied boarding and reissued new tickets. We were clearly assured that the bags already accepted into the system would reach our final destination, CancΓΊn. However, upon arrival in CancΓΊn, two of our bags were missing. We have filed a Property Irregularity Report (PIR), but this entire situation reflects poor coordination and accountability. We wer without essential belongings due to no fault of our own. We request: β’ Clear written confirmation of compensation policy β’ Reimbursement for emergency purchases This level of inconvenience and stress is unacceptable for international travelers. We expect urgent resolution.
- Mumbai-Cancun
- Economy
- Claim escalated to airline
Rishi Parameswaran S
Verified | Feb 23, 2026Pune-Madras
Economy
They denied boarding an hour before, stating announcements are made few minutes before. But I heard no announcements
- Pune-Madras
- Economy
Rishi Parameswaran S
Verified | Feb 23, 2026Pune-Madras
Economy
Worst management, customer service
I wanted to check in my luggage an hour before. But they denied it, stating boarding is closed. AN HOUR BEFORE!!! But if it is a small luggage, they told they can do somethingOverall
- Poor boarding support
- Pune-Madras
- Economy
- Desired solution
Versha V
Verified | Feb 23, 2026Delhi-Bengbu
Economy
I can't expect this my trolly bag is damaged. First time this happened
My trolly baggage is damaged. When I take my trolly from the belt then I see it was broken. I share my damaged trolly picture
- Delhi-Bengbu
- Economy
- Loss: β¬5000
- Desired solution
Bhavya A
Verified | Feb 22, 2026Mumbai-Delhi
Economy
Terrible Trolley Bag Handling
My silver colour Safari suitcase trolley bag was highly damaged with its hard shell dented and visibly deformed near the zipper area. It has affected proper closure, overall usability with significant problem in dragging/ moving it on the wheels due to distortion of shape. The damage was not present at the time of Check-In.Overall
- Poor handling of trolley bags
- Mumbai-Delhi
- Economy
- Loss: β¬46.73
- Desired solution
Refund
Expenses reimbursement
Abhishek S
Verified | Feb 22, 2026Delhi-Dakar
Economy
Terrible customer services ,no staff is available near counters to asking guidenes
I delayed at checkin , I don't have light weight luggage , I available at airport at 6 am and my flight is of 7.05 am but I lost my flightOverall
- No staff available on counters during checkin, staff is misguiding ,flight missed due to indigo staff issues
- Same asnin other flights
- Delhi-Dakar
- Economy
- Desired solution
Vijay P
Verified | Feb 22, 2026Patina-Chandigarh
Economy
Exorbitant Cancellation Charges
I was supposed to book a ticket round-trip from Patna to Chandigarh for date 22nd February 26 but by mistake I booked it for 22nd March. And when I realised I immediately canceled but 19000/- was taken as cancellation charges out 24000/- . Isn't it too hefty and exorbitant even when it was canceled a month before .Overall
- Heavy charges on cancellation
- Patina-Chandigarh
- Economy
- Desired solution
Refund
Daviri M
Verified | Feb 21, 2026Srinagar-Bangalore
Economy
Indigo team not properly also hope Les
Hai this is manohar to day iam srinagar to Bangalore 0730 pm flight arrival my bag is not found after 1 hr my bag is other place this is a verry bad experience u r team also hope LesOverall
- Trolley bag
- Srinagar-Bangalore
- Economy
- Desired solution
Expenses reimbursement
Monika J
Verified | Feb 21, 2026Hyderabad-Jaipur
Economy
Replace your inhuman staff at counters with Robots
My flight was at 8:55 PM from Hyderabad to Jaipur. I reached the counter before an hr...waiting in their long queues. But they refused to accept my luggage. I was travelling with my 7 year old kid. I begged for help, instead they simply denied and forcing me to go for a new ticket. At the same time they were accepting baggage for an elderly couple standing with me for the same flight. But they refused me and was asking me again and again to look for next flight option. They also told me they will be considerate for the new fare. It was an harrassment for a frequent indigo flyer and worse customer service. Why discrimination with passengers and why you turning to be a money sucker. Have some humble staff....Today you are loosing your customer....your loss. Refund my fare....It was an urgent need...I have to book then with air india.....pathetic indigo# worse experience everOverall
- Poor customer service, no humanity
- Nothing
- Hyderabad-Jaipur
- Economy
- Desired solution
Other
Niket A
Verified | Feb 21, 2026Patina-Pune
Economy
Checkin Trolley bag broken..
My checking trolley bag has been broken by the indigo company so I request you to solve my problem as soon as possible....Overall
- The trolley bag has been broken
- Patina-Pune
- Economy
- Loss: β¬2500
- Desired solution
Refund
Louisa B
Verified | Feb 21, 2026Δ°stanbul-Mumbai
Economy
And check in online was not possible So I had to go to check in but the check in was closed before closing
- Δ°stanbul-Mumbai
- Economy
Anonymous member
Verified | Feb 20, 2026Coimbatore-Mumbai
Economy
Poor indigo Seat booking managment
I was booked flight from coimbatore to mumbai & book seat at a same time of booking.seat no 24F but at the time of checking they changed my seat no to 29 D Which very uncomfortable to me..this is really very worst experience for meOverall
- Poor service for seat management ,they can change booked seat anytime
- Only ait hostess are polite & helpful
- Coimbatore-Mumbai
- Economy
- Desired solution
Other - At a time of booking I was booked my seat no 24F for my comfort,but at a time of checking airline change my seat to 29D which is too much uncomfortable for me .why we paid more & book the seat this is the really very worst experience to me .don't book their flight they are asking more money ...
Kuljeet K
Verified | Feb 18, 2026Delhi-Chandigarh
Economy
Facing issues due to delay in flight
Flight - 6E6762 delayed. It is not acceptable as we choose this form of transport only to reach our destination at the earliest but this not acceptable that we are facing delay. We booked flight due emergency situation to reach at home. This should be compensated to us.Overall
- Unnecessary delay in flying.
- Delhi-Chandigarh
- Economy
- Desired solution
Anonymous member
Verified | Feb 18, 2026Mumbai-Srinagar
Economy
Delayed Delivery of Missing Baggage
Dear IndiGo Customer Support Team, I am writing to formally complain about a baggage issue related to my recent journey with IndiGo. On 15/February/2026 I travelled on an IndiGo flight from Jeddah to Mumbai and then a connecting flight from Mumbai to Kashmir. After arriving in Kashmir, I discovered that one of my bags was missing. Despite searching at the airport, the bag could not be found. Later, airport staff informed me that my bag had mistakenly been left in Mumbai and assured me that it would be sent to my home soon. However, today is 18/February/2026. and there has been no update or improvement regarding the delivery of my bag. I have still not received it, and this delay is causing significant inconvenience. I kindly request you to: β’ Provide an immediate update on the current status and location of my baggage. β’ Ensure that my bag is delivered to my home as soon as possible. β’ Explain the reason for the delay and the steps being taken to resolve this issue. Please treat this matter urgently, as I am facing inconvenience due to the delay. I look forward to your prompt response and quick resolution.Overall
- Due to airline mishandling, my baggage was left in Mumbai and has still not been delivered despite assurance from airport staff.β
- Mumbai-Srinagar
- Economy
Lt Col B Karthik B
Verified | Feb 18, 2026Economy
Pathetic ground staff service from counter to gates
I WAS TRAVELLING WITH TWO SENIOR CITIZENS WITH PRE BOOKED WHEELCHAIR. AGE 87 AND 78 SELF A DISABLED ARMY OFFICER. THE SAME WAS NOT PROVIDED RIGHT FROM ENTRANCE TILL GATE. THIS DELAYED US BY 5 MINITES IN REACHING THE BOARDING GATE AND DENIED BOARDING. WEB CHECK IN DONE AND ONLY CABIN LUGGAGE BEING CARRIED BY ALL THREE PASSENGERS IN SPITE OF APPRAISING THE STAFF OVER THE PHONE TWICE OF OUR SITUATION AT SECURITY CHECK AS WELL AS ENROUTE TO GATE. AFTER HUE AND CRY WAS ISSUED TICKETS TO RANCHI AIRPORT 300 KMS AWAY FROM DEOGARH AND REACHED DEOGARH BY ROAD AT 1 AM THE NEXT DAY . PRE BOOKED PAID SEATS WASTED. SENIOR CITIZENS PUT TO TOTAL Harassment PHYSICALLY MENTALLY. COMPLETE RELIGIOUS TOUR IN DISARRAY. SEEKING PROPER COMPENSATION FOR THE TORTURE AND EXTRA EXPENSES INCURREDOverall
- pathetic attitude of staff except for one employee
- Economy
- Loss: β¬11000
- Desired solution
Chandra Shekhar G
Verified | Feb 17, 2026Mumbai-Goa
Economy
Terrible servise aged people suffer today
I am writing to raise a serious concern regarding the miscommunication about terminal details for our recent IndiGo journey on 17th February 2026. Our booking details (PNR: V9ERKW) show a connecting journey from Gwalior to Goa via Mumbai. As per the ticket issued through Ixigo, our onward flight 6E6057 (Mumbai to Goa) was shown to depart from Terminal 2. However, upon reaching Mumbai, we were informed that the connecting flight was actually operating from Terminal 1. This error caused significant confusion and inconvenience, especially as the passengers involved are senior citizens. They had to rush between terminals with their luggage, which was extremely stressful and physically exhausting. To make matters worse: No prior SMS, email, or alert was sent regarding the change in terminal. The boarding pass also did not mention the correct terminal number. There was no assistance provided at the airport to guide passengers facing this issue. We request you to kindly: Acknowledge this complaint, Investigate the issue, and Take corrective action to prevent such incidents in the future, especially for elderly passengers. Additionally, we expect suitable compensation or travel voucher for the distress and inconvenience caused due to IndiGoβs communication failure.Overall
- I am writing to raise a serious concern regarding the miscommunication about terminal details for our recent IndiGo journey on 17th February 2026. Our booking details (PNR: V9ERKW) show a connecting journey from Gwalior to Goa via Mumbai. As per the ti
- Mumbai-Goa
- Economy
- Loss: β¬12000
- Desired solution
Refund
Anonymous member
Verified | Feb 17, 2026Mumbai-Jeddah
Economy
Delayed Delivery of Missing Baggage
Dear IndiGo Customer Support Team, I am writing to formally complain about a baggage issue related to my recent journey with IndiGo. On 15/February/2026 I travelled on an IndiGo flight from Jeddah to Mumbai and then a connecting flight from Mumbai to Kashmir. After arriving in Kashmir, I discovered that one of my bags was missing. Despite searching at the airport, the bag could not be found. Later, airport staff informed me that my bag had mistakenly been left in Mumbai and assured me that it would be sent to my home soon. However, today is 17/February/2026, and there has been no update or improvement regarding the delivery of my bag. I have still not received it, and this delay is causing significant inconvenience. I kindly request you to: β’ Provide an immediate update on the current status and location of my baggage. β’ Ensure that my bag is delivered to my home as soon as possible. β’ Explain the reason for the delay and the steps being taken to resolve this issue. Please treat this matter urgently, as I am facing inconvenience due to the delay. I look forward to your prompt response and quick resolution. Thank you for your attention. Sincerely, Mushtaq AhmadOverall
- Due to airline mishandling, my baggage was left in Mumbai and has still not been delivered despite assurance from airport staff.
- Mumbai-Jeddah
- Economy
Anonymous member
Verified | Feb 17, 2026Silchar-Bangalore
Economy
Onboarding problem. They don't accept me
I arrived 25 minutes before boarding, but they didn't accept me on the flight. And their behavior was very bad. Because I have been travelling with Indigo for the last 8-10 years, I never faced such a problem, this is the first time I have faced this. And this was my very bad experience with Indigo.Overall
- I arrived 25 minutes before boarding. But they were not accepting the entry clearance. I have been travelling with Indigo for the last 7 years. Nothing like this has happened.
- Very bad
- Silchar-Bangalore
- Economy
- Loss: β¬6500
- Desired solution
Refund
Nida A
Verified | Feb 17, 2026Bhojpur-Bangor
Economy
Bhoapal and mumbai airport yesterday
I was delayed from bhoapl airport 2 hours and feom mumbai i had connecting flight to banglur which got 3 hours delayed i reached 2 am in night . I missed my night shift duty for my office on 17 feb i was unable to login for work my salary got deducted kindly to compensation in form of money.Overall
- Flight got delayed my salary got deducted due to not time reaching for duty
- Bhojpur-Bangor
- Economy
- Loss: β¬5000
- Desired solution
Refund
Sachin P
Verified | Feb 17, 2026Tiruchirappalli-Mumbai
Economy
SACHIN SAVAKAR BABURAO PATADE
Flight is delayed so I have to cancel my appointment with passport office so please proceed my compansation due to this I have to reschedule my appointment with another day.Overall
- Flight delay so have to cancle my passport appointment
- Not good
- Tiruchirappalli-Mumbai
- Economy
- Loss: β¬240
- Desired solution
Anonymous member
Verified | Feb 17, 2026Hyderabad-Vishakhapatnam
Economy
Left my medical reports..so plz send my reports
I left my medical reports name Laxmi alanka on February 14th 2026 ..my pnr number is DFVRVB..please send me the medical reports.- Hyderabad-Vishakhapatnam
- Economy
- Desired solution
Other - I left my medical reports on 14th February 2026.
Aditya G
Verified | Feb 16, 2026Economy
Multiple Flight Cancellations, Misinformation and Resultant Loss
I had originally booked an IndiGo itinerary from Chennai to Bareilly on 8th February. The first leg of my journey from Chennai to Bareilly was cancelled by the airline. As a result, I was compelled to accept an alternate routing from Chennai to Delhi via Chandigarh, which involved an unnecessary halt of approximately five hours at Chandigarh airport. Subsequently, I booked a separate train from Delhi to Bareilly at my own expense to complete my journey. Further, I had also booked an IndiGo flight from Ghaziabad to Chennai scheduled at 4:00 PM on 12th February. Upon reaching the airport, I was informed for the first time that this flight too had been cancelled. No prior SMS, email, or written communication was provided. Airline staff instructed me to immediately proceed to Delhi airport for an alternate flight, stating that it would depart at 7:00 PM. I incurred travel expenses and rushed to Delhi airport, only to discover that the actual departure time was 6:10 PM. I was forced to complete all formalities under severe stress. These repeated cancellations, lack of prior notice, misinformation, financial loss, and mental harassment constitute clear deficiency of service. I request reimbursement of all expenses and appropriate compensation.
- Economy
- Loss: β¬19.25
- Desired solution
Expenses reimbursement
Ashwani B
Verified | Feb 16, 2026Chandigarh-Jaipur
Economy
Terrible decision of off loading luggage as we were going for daughter wedding
We were going for our daughters wedding and we came from Australia. This incident cleared the picture of india. Now we have come to know why developed countries issue advisory not to visit india. As indigo airlines is enjoying 65% share of aviation industry of india but service and ground staff is almost illiterate and don't know how to deal with passenger when airline is at fault. We flew from chandigargh to jaipur on 8th February, 26 and what a bitter experience as we have bought extra luggage of20 kgs for daughters wedding and when we reached jaipur our 2 bags were missing. Airline has off loaded our luggage for which we have paid extra money tomorrowyou will get your luggage. . Ground staff was totally illiterate and couldn't reply even a single question. Their only reply was we are trying and by tomorrow you will get your bags. We waited there for 3 hours, nothing happened. Then in the evening we had to come to airport from venue which costed us Rs.3000 from the venue.i would like to claim this amount from airline . Flight no.6E-7743 My PNR CCFKJHZOverall
- Going for daughter wedding and Baggage remained at chandigargh and while informing us at jaipur, staff was very rude.they did lots of arguments and said that they care about your daughter wedding
- Chandigarh-Jaipur
- Economy
- Loss: β¬3000
- Desired solution
Suman Kumar S
Verified | Feb 15, 2026Bangalore-Ranchi
Economy
Worst bording service ........
I didn't get any PDF of tickets in mail or in WhatsApp msg and at the entrance cisf need ticket in pdf form. I was at gate by 5:00 PM and my flight was at 6:10 pm but because of the ticket issue staff of indigo didn't allow me to board. Tomorrow my brother's marriage, due to worst services of IndiGo i couldn't attend my beloved brother...Overall
- Didn't allow me to bord before 45 min
- Bangalore-Ranchi
- Economy
- Desired solution
Refund
Preeti V
Verified | Feb 15, 2026Bangalore-Bhopal
Economy
Not let to go 30 min earlier at Boarding point
At baggage counter. At checking. I was comed at 9:00 clock departure time at 9:39 but they have not let me board. And solutions is not thereOverall
- Arrived 30 min earlier still not check in done
- Nothing
- Bangalore-Bhopal
- Economy
- Loss: β¬12000
- Desired solution
Tarun V
Verified | Feb 15, 2026Bangalore-Bhopal
Economy
Not let to go 30 min earlier at Boarding point
I have arrived 30 earlier at boarding point still they have not let me to go. But at Bhopal they let us gone before 15 min of departure time. Very big problemOverall
- Arrived 30 min earlier still not check in done
- Nothing
- Bangalore-Bhopal
- Economy
- Loss: β¬12000
- Desired solution
Vimal N
Verified | Feb 14, 2026Udaipur-Delhi
Economy
Harshit your staff attending gate number 3 .
When I did security check in boarding gate was displayed gate no 3 at 10.30 am on 14 feb . Later on I got message at received as Dear flyer, Boarding Gate *1C* is ready to welcome you for your flight 6E *6842* to *DEL*. We look forward to serving you on board! π A quick reminder - boarding closes 25 minutes before departure. Need assistance? Connect instantly with our friendly AI assistant, *https://www.goindigo.in/support.html* Thank you for making IndiGo your preferred airline! βοΈ At 11.55 am . I asked Mr Harshit staff attendance at boarding gate that displayed no 3 but message received at 1 C . I was setting at gate no since 10.45 am . He told no you are wrong gate number never shown as 3 before 1C .what actual position. He behaved very rude unprofessional and even threating I didn't care . Aree yar tum samjo like words he used . Such abusive words and misbehave staff need immediate punish. Even saying my name is Harshit i didn't care any one . Where u want you can complain- Udaipur-Delhi
- Economy
- Desired solution
Other
Anonymous member
Verified | Feb 14, 2026Mumbai-Delhi
Economy
Lost my wife's coat due to indigo's crew members false promises.
Lost My wife's coat (photo attached) due to crew members negligence to provide/handing over the same at boarding pathway/Counter. They argue that If you/customer pick that coat it will break line and may hamper boarding procedure.Overall
- Crew members denied me from taking my wife's coat from the boardarea counter as they themselves provide that coat at the allotted seat, as this will delay boarding
- They promised to provide that coat in the next flight to Delhi, you have to wait for tht coat at indigo lost and found counter
- Mumbai-Delhi
- Economy
- Loss: β¬90
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