IndiGo complaints: comments, page 3
286 comments
Anonymous member
Verified | Feb 14, 2026Trivandrum-Delhi
Economy
Check-in baggage in student services
I am a frequent flyer of Indigo and highly like the services and punctuality of the flights. However, I had a slight disappointment with the baggage services relating to your student services. I have always chosen student services for extra luggage allowance and the procedure for check-in were always smooth. Usually I carry a maximum of three baggages for easy split of the allowed weight and they were always accepted with no question. However, this time the staff had mentioned that for student services only one bag is allowed with the total allotted weight which is 25kg and she also mentioned that for extra baggage you will charge extra 1000 INR. This is ridiculous . I got baffled out with this behaviour and service from you. Atleast the courtesy to mention about the same should be made available while booking flights. Your counterparts are allowing for baggage splits with more weight allowance. I don't know how this is student friendly and your said fare discounts. I am very much disappointed with this. Please take strict actions to make this service authentic and equivalent to its name and object.
Overall
Flights scheduled are mostly on time
- Trivandrum-Delhi
- Economy
Amol K
Verified | Feb 14, 2026
Pune-Ahmedabad
Economy
I am writing to formally register a complaint regarding the inconvenience, business loss, and mis commitment I faced at Pune Airport while travelling from Pune to Ahmedabad under PNR: C2H1PL. Please find below enclosed Ticket and boarding pass details for your reference. I reported at Pune Airport well within the stipulated check-in time. However, during check-in, the IndiGo ground staff informed me that my confirmed seat had been reassigned to medical emergency passengers. As a result, I was advised to travel via Indore to Ahmedabad, which caused a delay of approximately 3β4 hours along with an unplanned layover. This delay significantly impacted my pre-scheduled and important business meetings, resulting in professional and financial loss. Further, the IndiGo Pune Airport team explicitly committed that I would receive a voucher equivalent to the FULL TICKET AMOUNT on my registered email ID as compensation for the inconvenience. I was also provided with a managerβs contact number (9922999741) for follow-up. Despite multiple attempts, there has been no response on the provided contact number, and no voucher or written communication has been received so far. In this context, I request immediate clarification and resolution on the following points: Why was a wrong commitment made by the IndiGo check-in team regarding issuance of a full ticket amount voucher? Is IndiGo honoring the commitment of issuing the full ticket value voucher or not? Who will take responsibility for the delay caused and the resulting impact on my business commitments? This experience reflects a serious lapse in customer handling, communication, and accountability at the airport level. I request a written response and resolution on priority. Failing a timely and satisfactory response, I will be compelled to escalate the matter through the Customer Grievance Redressal mechanism and appropriate consumer forums.
- Pune-Ahmedabad
- Economy
Amol K
Verified | Feb 14, 2026Pune-Ahmedabad
Economy
Boarding denied and delays of 4 hrs from Indigo Airlines
I am writing to formally register a complaint regarding the inconvenience, business loss, and mis commitment I faced at Pune Airport while travelling from Pune to Ahmedabad under PNR: C2H1PL. Please find below enclosed Ticket and boarding pass details for your reference. I reported at Pune Airport well within the stipulated check-in time. However, during check-in, the IndiGo ground staff informed me that my confirmed seat had been reassigned to medical emergency passengers. As a result, I was advised to travel via Indore to Ahmedabad, which caused a delay of approximately 3β4 hours along with an unplanned layover. This delay significantly impacted my pre-scheduled and important business meetings, resulting in professional and financial loss. Further, the IndiGo Pune Airport team explicitly committed that I would receive a voucher equivalent to the FULL TICKET AMOUNT on my registered email ID as compensation for the inconvenience. I was also provided with a managerβs contact number (9922999741) for follow-up. Despite multiple attempts, there has been no response on the provided contact number, and no voucher or written communication has been received so far. In this context, I request immediate clarification and resolution on the following points: Why was a wrong commitment made by the IndiGo check-in team regarding issuance of a full ticket amount voucher? Is IndiGo honoring the commitment of issuing the full ticket value voucher or not? Who will take responsibility for the delay caused and the resulting impact on my business commitments? This experience reflects a serious lapse in customer handling, communication, and accountability at the airport level. I request a written response and resolution on priority. Failing a timely and satisfactory response, I will be compelled to escalate the matter through the Customer Grievance Redressal mechanism and appropriate consumer forums.Overall
I am writing to formally register a complaint regarding the inconvenience, business loss, and mis commitment I faced at Pune Airport while travelling from Pune to Ahmedabad under PNR: C2H1PL. Please find below enclosed Ticket and boarding pass details for- Pathetic, bad, wrong, chor
- Pune-Ahmedabad
- Economy
Kamila N
Verified | Feb 13, 2026Phuket-Marseille
Economy
Objet Missing Baggage - Booking Reference FDBM3U - 13 February 2026 Dear Sir or Madam, I am writing regarding my booking reference FDBM3U tor travel on 13 February 2026 trom Delhi to Istanbul. Unfortunately, 1 was unable to collect my luggage upon arrival. Please find the relevant details below: Passenger name: NETTAH/KAMILA PNR: FDBM3U Flight: 6E1082 Date: 13FEB26 Baggage reference: 6E 0312294535 Sequence number: SEQ-0028 Tag: 1/30 OF 1/30 I kindly request that you locate my baggage and arrange for it to be delivered to the following address as soon as possible: Kamila NETTAH 16 avenue de la Barquière 13009 Marseille France Phone: +33 7 78 07 41 77 email : h.nettah@yahoo.fr Please confirm receipt of this message and inform me of the next steps in the tracing and delivery process. Thank you for your prompt attention to this matter. Yours faithfully, Kamila Nettah
- Phuket-Marseille
- Economy
Sinchan B
Verified | Feb 13, 2026Delhi-Kolkata
Economy
We are booked same tickets for 16 members for SBI cricket tournament in delhi with same luggages but ccu airport not changed single rupee but Delhi airport charges this much amount. Secondly two ladies (Vanshika and Pallavi in counter F4 and F5 Terminal 1, Delhi Airport) those are posted at Delhi Indigo airlines baggage boarding counter are misbehaving, intentionally send smaller bags first and delayed bigger luggages and after that they informed about extra baggage boarding cost. They informed 1-1.5 hours required for return our luggage i.e., they denying to return back our small luggage as we shifted few weight to our hand luggage and creat a situation for missing the flight. Therefore I request you to kindly look into the matter and return back out amount as early as possible as we carried same luggages on 01.02.2026 Indigo flight at 09:50 a.m. without any extra baggage cost.
- Delhi-Kolkata
- Economy
Sinchan B
Verified | Feb 13, 2026Delhi-Kolkata
Economy
Return back my money as early as possible
We are booked same tickets for 16 members for SBI cricket tournament in delhi with same luggages but ccu airport not changed single rupee but Delhi airport charges this much amount. Secondly two ladies (Vanshika and Pallavi in counter F4 and F5 Terminal 1, Delhi Airport) those are posted at Delhi Indigo airlines baggage boarding counter are misbehaving, intentionally send smaller bags first and delayed bigger luggages and after that they informed about extra baggage boarding cost. They informed 1-1.5 hours required for return our luggage i.e., they denying to return back our small luggage as we shifted few weight to our hand luggage and creat a situation for missing the flight. Therefore I request you to kindly look into the matter and return back out amount as early as possible as we carried same luggages on 01.02.2026 Indigo flight at 09:50 a.m. without any extra baggage cost.Overall
- Poor and arrogance customer service with misbehaving
- Delhi-Kolkata
- Economy
- Loss: β¬15400
- Desired solution
Refund
Sinchan B
Verified | Feb 13, 2026Delhi-Kolkata
Economy
Cash back of 15400 as early as possible
We are booked same tickets for 16 members for SBI cricket tournament in delhi with same luggages but ccu airport not changed single rupee but Delhi airport charges this much amount. Secondly two ladies (Vanshika and Pallavi in counter F4 and F5 Terminal 1, Delhi Airport) those are posted at Delhi Indigo airlines baggage boarding counter are misbehaving, intentionally send smaller bags first and delayed bigger luggages and after that they informed about extra baggage boarding cost. They informed 1-1.5 hours required for return our luggage i.e., they denying to return back our small luggage as we shifted few weight to our hand luggage and creat a situation for missing the flight. Therefore I request you to kindly look into the matter and return back out amount as early as possible as we carried same luggages on 01.02.2026 Indigo flight at 09:50 a.m. without any extra baggage cost.Overall
- Poor and arrogance customer service and misbehaving at counter with charge amount for baggage
- Delhi-Kolkata
- Economy
- Loss: β¬15400
- Desired solution
Refund
Anonymous member
Verified | Feb 13, 2026Dubai-Delhi
Economy
No food onboard. Rude cabin crews
I have a feeling that Indigo is the worst airline in the world. A person boards Indigo, when tickets are not available on other airlines. Me and my wife ( both are Senior citizens) boarded 6E- 1462 ( Seat numbers 8D and 8E) from Dubai to Delhi on 13th February , 2026 because I did not have any other option. I hate Indigo airlines for the following reasons : 1) Always delay in departure. Never maintains proper time. 2) Seats are too congested and leg space is very short. 3) If not pre-ordered, food is not provided on board. In our three and half hours journey from Dubai to Delhi, no food was provided, even when I urged to pay for the food. When I asked a cabin crew for food, she said " Food is not available unless pre-ordered at the time of ticket booking" . Me and my wife went foodless for many hours. A horrible airline called Indigo. 4) Even for the pre-ordered food , prices are highly exorbitant compared to other airlines. 5) Water is not provided in bottles, water is provided in paper cups, making it the most miser and poorest airline in the world. 6) The cabin crews are not at all passenger friendly. Most of them are very rude. 7) No TV even in the international flight. 8) Does not have air bus. Total number of seats in one row is 6 with a single isle. 9) Many cabin crews did not have name tag, otherwise I could have named one cabin crew, who was very rude to me. I suggest everybody in this world to avoid Indigo Airlines unless they don't have other option. Dr S E Kabir Technical Expert Ministry of Science & Technology Govt. of IndiaOverall
- I have a feeling that Indigo is the worst airline in the world. A person boards Indigo, when tickets are not available on other airlines. Me and my wife ( both are Senior citizens) boarded 6E- 1462 ( Seat numbers 8D and 8E) from Dubai to Delhi on 13th Feb
- No food available onboard
- Dubai-Delhi
- Economy
Shahin K
Verified | Feb 13, 2026Delhi-Baroda
Economy
Boarding denied in Delhi airport
I was denied boarding even the security gate was not closed and long line was there in the aerobridge corridor. I was just on a phone call and all the staff was there in the gate. The COSF security personal was also there and he closed gate only after indigo staff denied me boarding as I was late by 2 min. They called 2 to 3 times and closed. I was in airport from 10:30 onwards as it was connecting flight for me to vadodara from Dehradun. Later I have seen in gate 2 the staff was waiting for VIP customer for 30min accompanied by GMR staff. I then got ticket to Ahmedabad by paying 3000INR . What is the rule. As a frequent traveller I was aware of the timings. Why the staff behaved like that I don't know. There was one more traveller he also forced to take another flight by paying 3000inr. PNR JBMCGN.Overall
- Boarding managemnt
- Delhi-Baroda
- Economy
- Loss: β¬6000
- Desired solution
Expenses reimbursement
Bansi Lal D
Verified | Feb 13, 2026Economy
Services at the jammu airport
I Bansi lal Dhar 86 year old involved in knee joint problem and unable to walk had booked my ticket from delhi to jammu for 12th of February 2026 under PNR No Z7CYTP for flight No 6E6757 the schedule departure was 9.55 hours but it's departure was 10.30 hrs.but later further delay for unknown reasons. I had opted for wheel Chair as I am unable to walk. At Delhi Airport I was provided the service of wheel chair by your staff and I was taken to air craft with great care. On boarding Jammu I was expecting the wheel chair but it was not provided. I requested the crew staff and then ground staff who were to check the boarding pass of the passengers. I was told that to wait the wheel chair section has been informed, but to my utter surprise no wheel chair was provided .I made request to your staff on duty to please arrange the wheel chair but no one helped me . Finally a co passenger took pity on me and arranged a potter who took me on his shoulders and got me seated in the car outside the airport. He charged Rs.500 from me.I thanked him . This is because their is no accountability. If no response from you is received I shall lodge a FIR against the airlines- Economy
- Loss: β¬500
- Desired solution
Vikrant S
Verified | Feb 12, 2026Lucknow-Jaipur
Economy
My baggage wheel and base were completely broken/damaged during transit on flight The bag is now unusable.
- Lucknow-Jaipur
- Economy
Vikrant S
Verified | Feb 12, 2026Economy
Bag Damge flight Details (6E 515) Lucknow to Dehradun (6E 7148) DEHRADUN To Jaipur
My baggage wheel and base were completely broken/damaged during transit on flight The bag is now unusable. Flight from Lucknow to jaipur via dehradun
- Economy
- Loss: β¬12000
- Desired solution
Refund
Balaji S
Verified | Feb 12, 2026Lucknow-Hyderabad
Economy
Rude behaviour with inappropriate comment
If you are taking bag you have to take everyone bag but you cannot say I will take who ever bag I want I can weight the bags by look at it.. Mr. Ayush is too rude and I dont appreciate that. He allowed everyone but pointing me only. I dont understand what is happened. To the frequent flyer if they do like this then I dont know what to sayOverall
- Rude behaviour
- Better service
- Lucknow-Hyderabad
- Economy
- Desired solution
Other - Mr. Ayush Shukla in Lucknow airport Behaved partially and Rudely, He allowed other carrying luggage but he kept my luggage only saying I can hold who ever i want. I didnt expect this kind of rudeness
Stanzin O
Verified | Feb 12, 2026Economy
The lodge was not brought with us and it was staf problem
The air staf had not pass my lodge to bagdogra and there were 4 lodge which had not come from Delhi and it was a connecting flight through leh to bagdogra.- Economy
- Desired solution
Other
Muddassir N
Verified | Feb 12, 2026Kochi-Delhi
Economy
Worst customer service at arrivals t3 new delhi
I travelled from Kochi T1 to New Delhi T3 on flight 6E5274 on 11.02.2026 with PNR number BDD4NH and I forgot to collect a checked in baggage from belt. I called indigo airline , as I was traveling with kids it was not possible to go to airport at 2.30AM. I came to airport on 12.02.26 and contacted office at departures at 01.20 PM and they advised to go to gate 6 arrivals. Where there was a number 9711283222 mentioned. I called 20 times on this number but nobody responded. I was given one more number 9289306933 by staff at departures and called this number also 15 times with no response. It was after 02.49PM call was picked by number 7428594832 and I was told to wait for some staff. Does it take 1.30 hrs for indigo staff to respond that too when I was physically on airport. In the meantime I also called online support and they provided no help. The total episode was frustrating. I am writing this email to know why indigo has no front office at arrivals like they have at departures on T3 . Besides I will pursue this complaint with my lawyer for the ordeal I had to face as I want to know why there is no definite procedure to claim baggage forgotten on belt with indigo on T3 delhi.Overall
- Worst arrival service
- Kochi-Delhi
- Economy
- Desired solution
Other - I travelled from Kochi T1 to New Delhi T3 on flight 6E5274 on 11.02.2026 with PNR number BDD4NH and I forgot to collect a checked in baggage from belt. I called indigo airline , as I was traveling with kids it was not possible to go to airport at 2.30AM. I came to airport on 12.02.26 and contacted office at departures at 01.20 PM and they advised to go to gate 6 arrivals. Where there was a number 9711283222 mentioned. I called 20 times on this number but nobody responded. I was given one more number 9289306933 by staff at departures and called this number also 15 times with no response. It was after 02.49PM call was picked by number 7428594832 and I was told to wait for some staff. Does it take 1.30 hrs for indigo staff to respond that too when I was physically on airport. In the meantime I also called online support and they provided no help. The total episode was frustrating. I am writing this email to know why indigo has no front office at arrivals like they have at departures on T3 . Besides I will pursue this complaint with my lawyer for the ordeal I had to face as I want to know why there is no definite procedure to claim baggage forgotten on belt with indigo on T3 delhi.
Gary W
Verified | Feb 12, 2026Mumbai-Manchester
Economy
21 days before return flight not normal
After arriving in phuket thailand 7/2/2026 from manchester uk via mumbai on the 8/02/2026 i receive email cancelling return flight from mumbi to manchester on 01/03/2026. Which also effected my return home plans- Mumbai-Manchester
- Economy
- Loss: β¬350
- Desired solution
Refund
Anonymous member
Verified | Feb 11, 2026Jaipur-Madras
Economy
Baggage damaged for customer precious personal things
My baggage full of wet with some liquid All of My documents and clothing some gift items has been damaged This is the first time I can face the problem for luggage last 7 year in domestic or international flight with indigo Please sort out my first problems with this I hope you can understand value of gifts to someone special Thanks/Regards Arun TiwariOverall
- Great service on board
- Good food
- Jaipur-Madras
- Economy
- Loss: β¬150
Anonymous member
Verified | Feb 11, 2026Mumbai-Srinagar
Economy
Baggage lost broken my health got deteriorated
I did not receive my luggage received it next day my bag was all broken i was in Kashmir i wanted lot of dresses to wear but nothing i catch feverOverall
- My bag was not received i received it next day that too broken
- None
- Mumbai-Srinagar
- Economy
- Loss: β¬5000
- Desired solution
Refund
Anonymous member
Verified | Feb 11, 2026Economy
Change ticket date flight tic
I came and asked to change the date of my flight ticket, and I came four hours before and asked the, but not change why, yourOverall
- very poor customer service. I want to change date. But can't change my flight date. But domestic flight 4 hour change any update. But you can't change my flight ticket date. Why? This very wrong.
- Good good
- Economy
- Desired solution
Refund
Syeda Amatur R
Verified | Feb 11, 2026Hyderabad-Doha
Economy
Very poor customer service..
Indigo staff at Hyd Rajiv Gandhi Intl Airport charged βΉ13,372 for 5kg extra baggage ,denied boarding, forced pay .....Overall
- Poor customer service, charged 13373 for 5kg extra with rude behaviour, and pressurised passenger, and denied boarding
- Nothing
- Hyderabad-Doha
- Economy
- Loss: β¬13372
- Desired solution
Mamta J
Verified | Feb 10, 2026Belgaum-Madras
Economy
Complaint Regarding Severe Delay, Missed Connection & Lack of Assistance β BelgaumβHyderabadβChennai
Dear IndiGo Customer Relations Team, I am writing to raise a formal complaint regarding the extreme inconvenience I faced while travelling with my children today. My flight from Belgaum was delayed by more than three hours, due to which I missed my connecting flight from Hyderabad to Chennai. As a result, I was forced to wait at the airport from 10 PM to 12 AM, running between counters with my kids, with no proper assistance or guidance from the ground staff. Eventually, my luggage was handed over and I was rebooked on a flight only the next day at 5:00 AM, causing severe physical and mental stress. My children were unable to sleep, were extremely distressed, and will now miss their school exams due to the late arrival in Chennai. I also contacted customer support and spent nearly an hour on calls, but no meaningful help or resolution was provided. At no point was the delay communicated well in advance, which could have allowed me to make alternate arrangements (I could have reached Chennai earlier by train). This experience reflects a complete lack of coordination, communication, and passenger careβespecially unacceptable when travelling with children. I request appropriate complimentary service for the inconvenience, stress, missed exams, and poor service faced due to this delay. I look forward to your prompt response.Overall
- Complaint Regarding Severe Delay, Missed Connection & Lack of Assistance β BelgaumβHyderabadβChennai
- Nothing
- Belgaum-Madras
- Economy
- Loss: β¬18000
- Desired solution
Refund
Anurag L
Verified | Feb 10, 2026Mumbai-London
Economy
There was total chaos at IST airport with no ground staff to assist the passengers. Just 2 people on the transfer desk were handling almost 50 passengers who were delayed and missed their respective flights. There was no clarity on the next steps and a lot of anxiety as to when we will be able to get back home. We were offered food vouchers at around 1545 local time whereas we landed at 1325 approximately. the food vouchers were paltry and were not enough for me and my wife. We had to purchase extra food. We finally managed to reach |Heathrow at 2100 hours instead of 1500 hours.
- Mumbai-London
- Economy
Anonymous member
Verified | Feb 10, 2026Delhi-Imphal
Economy
Donβt cancel my ticket by Delhi airport counter
Delhi airport complaint counter girl say my student id was unvalid and counter girl was take my PNR to cancel my ticket and donβt cancel my ticket by that counter girl I want my full payment Please check camera 7 January 2026 around 9:00amOverall
- Poor negative service
- Bad
- Delhi-Imphal
- Economy
- Desired solution
Refund
Harsh D
Verified | Feb 10, 2026Mumbai-Nagpur
Economy
Lost trolley bag from indigo check in
I had boarded flight from Mumbai T2 at 11.08 pm on 9th febuary 2026 and check in my trolley bag black colour one but at Nagpur haven't received at bag belt and hence there itself I contacted indigo person and gave details of same. Next morning 10th febuary I called mumbai and nagpur both indigo number provided but none of them responded effectively. I had to attend marriage on 10th and only that belonging were in bag no other restricted items. Very disappointed and suffered due to sameOverall
- Lost bag and poor customer service
- Mumbai-Nagpur
- Economy
- Desired solution
Other - My trolley bag kept on check in baggage at Mumbai and haven't received at Nagpur I had came for marriage and even after 50 calls hardly 1 or 2 calls they respond to
Arun T
Verified | Feb 9, 2026Jaipur-Madras
Economy
Baggage damaged for customer precious personal things
No one is accepted regarding My due to wet You know several times flying with indigo airlines But this happens first time last travelling 6 yearsOverall
- My all baggage bags it's wet to due to some full of liquids
- Jaipur-Madras
- Economy
- Loss: β¬5500
- Desired solution
Refund
Jyoti B
Verified | Feb 9, 2026Economy
I want refund my purchase too many days I booked my flight at 3 feb
I want refund for my purchase I booked my flight at 3 feb but they don't give my refund my flight date is wrong that's why I cancelled my flight- Economy
- Desired solution
Refund
Jyoti B
Verified | Feb 9, 2026Economy
I want refund my purchase too many days I booked my flight at 3 feb
When I book my flight then I cancelled my flight but they don't give my refund for my purchase I booked my flight at 3 feb they sad they will give but they don't give refund
- Economy
- Desired solution
Refund
Mehrukh G
Verified | Feb 9, 2026Mumbai-Srinagar
Economy
Baggage handling problem and poor service
Zamzam water was not received and the customer service is not answering, this needs to be compensated by arranging a new canOverall
- Baggage missing
- Mumbai-Srinagar
- Economy
- Desired solution
Other - Arrange a new can of zamzam
Govinda Chandra D
Verified | Feb 9, 2026Madras-Bhubaneswar
Economy
Horrible experience in arriving at destination and fail to join the family function.
Flight departed more than 3 hours late. Late arrival at destination. One passenger did not travel because late arrival would not serve the purpose of his journey.............. ...- Madras-Bhubaneswar
- Economy
- Desired solution
Refund
Anonymous member
Verified | Feb 8, 2026Delhi-Chandigarh
Economy
Carelessness for customer greviances
We book a flight from chennai to chandigarh fo dt 14 night and 15 th of jan 2026. But connecting flight from delhi to chandigarh got cancelled and on reaching at delhi airport T1 i requested at indigo counter for refund of fair . They told refund that refund process has been intiated and it will be refunded to originated account withi in 6-7 days. Even on 1st of feb same issue has been raised by me through customer care for refund of fare. They also told . It will be initiated withi. 2 hrs. And it is 8th of feb now till date no refund receieve.now i need my refund with interest.kindly look into the matter and resolve it at the earliest.Overall
- No refund process till date. Even after refund intiated at delhi T1 counter on dt 15.01.2026 and by customer care also for PNR no B7GKVJ from delhi to chandigarh
- None
- Delhi-Chandigarh
- Economy
- Loss: β¬9000
- Desired solution
Refund
Anjali S
Verified | Feb 8, 2026Kolkata-Bangalore
Economy
Flight got delayed by more than 2 hours
I missed my flight for 6:30. And then i paid 5000 extra to get the next alternative. The flight is now delayed by more than 3 hours. It is adding a lot of inconvenience as i have office next day.Overall
- The flight got delayed by more than 2 hours.
- Kolkata-Bangalore
- Economy
- Loss: β¬5000
- Desired solution
Refund
Hendrik P
Verified | Feb 8, 2026Amsterdam-Phuket
Economy
No reason given
I went to the airport desk of IndiGo and the lost and found desk. They didnt find my luggage and didnt give me a receipt.- Amsterdam-Phuket
- Economy
Ramakrishnan T
Verified | Feb 8, 2026Delhi-Coimbatore
Economy
Exorbitant delay in flight departure and Impolite ground staff Ms. SangeetaImpolite ground
6E 912 dated 07/02/26 was delayed more than 6 hours from its scheduled departure time of 17.40 and departed at around 23.15. I faced great difficulties due to this delay for not reaching my family on time and missed many of my personal commitments. Adding to it your ground staff Ms. Sangeeta' behaviour was so rude and not in acceptable manner. She handled me and few of my colleagues&passengers with her insulting approach, words, and actions. We strongly feel that such staffs is your worst brand ambassadors. Looking forward to hearing back from you about suitable compensation for such an exorbitant delay in flight departure and for the mental stress faced by your ground staff Ms. SangeetaOverall
- Original schedule of the flight was 17.40 but the flight departure happened at around 23.15. we approached your ground staff Sangeeta for addressing our grievances about the delayed flight and requested her to give some amenities like food, alternate flig
- Delhi-Coimbatore
- Economy
Anonymous member
Verified | Feb 8, 2026Lucknow-Bangalore
Economy
Terrible baggage handling at airport
On 7th of Feb I boarded a flight from Lucknow to Bengalore with indigo but after landing I saw that my baggage was damaged too badly....The handling process of baggage at indigo is too much worse....I want full refund of my flight cost or my baggage cost either. After all this I initially complaint at the desk but she assured me to provide me 50%of baggage value as in voucher for my next flight but still not received any mail regarding that..... I want you to look it forward & process it ASAPOverall
- Baggage handling
- Lucknow-Bangalore
- Economy
- Loss: β¬4500
- Desired solution
Refund
Shyamal B
Verified | Feb 8, 2026Bangalore-Kolkata
Economy
Irresponsible attitude of Airlines.
If I found late Airline would not allow me to travel. Since I am traveling with patient and delay is getting exorbitant and intolerablyOverall
- No counter staff or crew found to assist on tthe delays
- Bangalore-Kolkata
- Economy
- Loss: β¬2000
- Desired solution
Vineeth P
Verified | Feb 7, 2026Hyderabad-Delhi
Economy
Worst service indigo employee said lies
I requested cabin crew many times to provide first flight certificate for baby they said they will give but at landing time they didn't provide.Overall
- Disappointed with the service
- Hyderabad-Delhi
- Economy
- Desired solution
Other - Requested air crew mam many times to provide first flight certificate for baby but they said we will provide but at lastly they didn't provide. Dispointed with service
Fysal B
Verified | Feb 7, 2026Ras Al Khaimah-Kochi
Economy
Terrible staff behavior and baggage denial
Dear Concern, I am writing to formally escalate a serious complaint involving staff misconduct, verbal harassment, and unjustified denial of baggage by IndiGo Airlines staff at Ras Al Khaimah (RAK) Airport, UAE, resulting in financial loss, public humiliation, and mental distress. On the day of travel, Supervisor Mr. Manu Daniel acted in an aggressive, arrogant, and unprofessional manner. Despite my having 35 kg of approved baggage allowance and the ground staff being ready to proceed with boarding, he intervened, shouted at the staff, and refused to allow carriage of my branded Bluetooth speaker. His statement, βthis is not a ship to carry this,β was made loudly and in a demeaning tone in front of other passengers. This behavior was humiliating, disrespectful, and entirely unacceptable for a supervisory airline representative. Due to his aggressive conduct and refusal, I was forced to abandon my Bluetooth speaker at the airport, resulting in a direct financial loss of approximately AED 800. I also lost the benefit of my entitled baggage weight, which I had calculated after accounting for this item. For clarity and record: The device is a Sony SRS-XV500 (new) Bluetooth speaker. It contains a lithium-ion battery similar 5000 mah , which is lower than or equivalent to batteries used in common smartphones that are routinely permitted onboard aircraft. The battery is factory-installed, non-removable, and part of a standard consumer electronic product. Bluetooth speakers are not listed as prohibited items under IndiGo Airlinesβ baggage policy. The speaker dimensions in original package (269 mm Γ 564 mm Γ 294 mm β W Γ H Γ D) were within permitted size limits. No written policy, safety advisory, or regulatory justification was shown to me at the time of denial. This incident reflects arbitrary enforcement of non-existent rules, coupled with verbal misconduct, constituting a serious breach of passenger rights and customer service standards. I hereby formally demand: A written justification citing the exact regulation or safety rule under which this item was denied. A full internal investigation into the conduct of Supervisor Mr. Manu Daniel. Compensation for the financial loss caused by wrongful denial of carriage. Written confirmation of the correct interpretation of baggage and battery policies to prevent recurrence. Failing a satisfactory response within a reasonable timeframe, I reserve the right to escalate this matter to Aviation Regulatory Authorities, Airport Authorities, and Consumer Protection bodies, as applicable. I expect a prompt and formal response. Sincerely, Fysal Baharudeen PNR: E86FQG. Dated 30.01.2026 RKT- COK(T3).Overall
- Poor Customer service and Baggage Denial
- Ras Al Khaimah-Kochi
- Economy
- Loss: β¬800
- Desired solution
Other - Dear Sir/Madam, I am writing to formally escalate a serious complaint involving staff misconduct, verbal harassment, and unjustified denial of baggage by IndiGo Airlines staff at Ras Al Khaimah (RAK) Airport, UAE, resulting in financial loss, public humiliation, and mental distress. On the day of travel, Supervisor Mr. Manu Daniel acted in an aggressive, arrogant, and unprofessional manner. Despite my having 35 kg of approved baggage allowance and the ground staff being ready to proceed with boarding, he intervened, shouted at the staff, and refused to allow carriage of my branded Bluetooth speaker. His statement, βthis is not a ship to carry this,β was made loudly and in a demeaning tone in front of other passengers. This behavior was humiliating, disrespectful, and entirely unacceptable for a supervisory airline representative. Due to his aggressive conduct and refusal, I was forced to abandon my Bluetooth speaker at the airport, resulting in a direct financial loss of approximately AED 800. I also lost the benefit of my entitled baggage weight, which I had calculated after accounting for this item. For clarity and record: The device is a Sony SRS-XV500 (new) Bluetooth speaker. It contains a lithium-ion battery similar 5000 mah , which is lower than or equivalent to batteries used in common smartphones that are routinely permitted onboard aircraft. The battery is factory-installed, non-removable, and part of a standard consumer electronic product. Bluetooth speakers are not listed as prohibited items under IndiGo Airlinesβ baggage policy. The speaker dimensions in original package (269 mm Γ 564 mm Γ 294 mm β W Γ H Γ D) were within permitted size limits. No written policy, safety advisory, or regulatory justification was shown to me at the time of denial. This incident reflects arbitrary enforcement of non-existent rules, coupled with verbal misconduct, constituting a serious breach of passenger rights and customer service standards. I hereby formally demand: A written justification citing the exact regulation or safety rule under which this item was denied. A full internal investigation into the conduct of Supervisor Mr. Manu Daniel. Compensation for the financial loss caused by wrongful denial of carriage. Written confirmation of the correct interpretation of baggage and battery policies to prevent recurrence. Failing a satisfactory response within a reasonable timeframe, I reserve the right to escalate this matter to Aviation Regulatory Authorities, Airport Authorities, and Consumer Protection bodies, as applicable. I expect a prompt and formal response. Sincerely, Fysal Baharudeen PNR: E86FQG. Dated 30.01.2026 RKT- COK(T3).
Vishal S
Verified | Feb 7, 2026Chandigarh-Tirupeti
Economy
Indigo service is so pathetic these days due to manoply in Indian Air sevice their customer service staff is so rude
- Chandigarh-Tirupeti
- Economy
Anonymous member
Verified | Feb 7, 2026Delhi-Kolkata
Economy
Complaint Regarding Mishandling of Sports Equipment and Excess Baggage Charges
We had booked corporate flight tickets from Delhi to Kolkata on 07.02.2026 for our office cricket team, which included regular baggage allowance along with four sports equipment kit bags. However, at the airport, we were informed that additional charges would have to be paid for the sports equipment, despite prior understanding and confirmation. After considerable discussion and argument, we were compelled to pay the excess baggage charges for the kit bags. Furthermore, even after paying the additional amount, no assistance was arranged by the airline staff for the mandatory scanning of our sports equipment. As a result, our team members had to personally carry the heavy kit bags to the scanning section, causing significant inconvenience, physical strain, and delay in the boarding process. This experience reflects poor service handling, lack of coordination, and inadequate customer support, especially for a corporate group booking involving sports equipment. We expect better planning, clarity, and on-ground assistance in such cases. We request you to review this matter seriously and take appropriate action to prevent such inconvenience to passengers in the future. Looking forward to your response and necessary resolution.Overall
- Very poor service in baggage
- Delhi-Kolkata
- Economy
- Loss: β¬15400
- Desired solution
Refund
Vishal S
Verified | Feb 7, 2026Chandigarh-Tirupeti
Economy
Terrible pathetic worst servi
We were just 5 minutes late due to foggy season we requested again and again they issued boarding pass but due to some EGO of customer care staff they permitted on person without bag and anything they assure me for interconnecting flight after sometime they denied and said all full than I had to rebooked ticket from Chandigarh to Mumbai through air india than Mumbai to tirputi Now indigo flight is one hour late Now again I'm suffering in the morning they intiontionly teared my boarding pass infront of me Now flight is delayed My all trip wasted due to indigo pathetic service and worst behaviour of customer care service ChandigarhOverall
- Poor customer care service
- Nothing
- Chandigarh-Tirupeti
- Economy
Anonymous member
Verified | Feb 7, 2026Delhi-Kolkata
Economy
Terrible and suspicious service providedd
Vanshika&Pallavi from Indigo charged extra charges for baggage which was in permissible limit. Weight some baggages twice and sent them to Belt without informing us and forced to pay us despite of having corporate bookingOverall
- Poor customer service
- Delhi-Kolkata
- Economy
Rajat M
Verified | Feb 7, 2026Delhi-Kolkata
Economy
Terrible service at Delhi Airport
Pallavi & Vanshika from counter F4&F5 behaved rudely qnd counted luggage twice and charged extra money around 15000/- for counted twice some baggages after sending them to vault. Also we have to carry our sports equipment with us for checking and so all after making extra payment. Being our SBI corporate booking we have to harrassed first time at your Delhi Airport with same luggage and sports equipment which carried by us from Kolkata airport without any problem. Your staffs from Kolkata airport was more convenient for us..Overall
- Poor behaviour and lack of knowledge baggage counted twice increased weight and charged more
- Delhi-Kolkata
- Economy
- Desired solution
Other
Anonymous member
Verified | Feb 7, 2026Bangkok-Pune
Economy
Horrible Delayed By Indigo at Bangkok
Delayed at bangkok airport Delayed by almost 15 hrs still not confirmed Our Booked CAB from pune Airport to next destination also got wasted of money worth rs 4500 No sleep whole night No Food from almost 15 hrsOverall
- Flight delayed almost for 12 hours, Actual flight time is 1.15am but delay to next day 15.30 no breakfast, no sleeping, Our next destination also got cancelled it is bigger blander with us shame on IndiGo
- Bangkok-Pune
- Economy
- Loss: β¬4500
- Desired solution
Expenses reimbursement
Anand K
Verified | Feb 7, 2026Kathmandu-Delhi
Economy
False information on indigo airlines.
My complaint is no information shared about flight delay. When arrived at the airport the staff did not inform, the flight was scheduled at 10.35am, the display board at airport says 11.45am and the boarding pass say 12.15pm. When called customer service they say not sure when the flight will depart. All false information, fooling the customer. I seek compensation in this delay and all false information.Overall
- Fake information about flight departure. Original flight 10.35am, display at airport 11.45am and boarding pass 12.15pm and customer service say not sure when the departure is schedule.
- No positive at all.
- Kathmandu-Delhi
- Economy
- Desired solution
Achal D
Verified | Feb 7, 2026Kolkata-Hyderabad
Economy
Terrible customer service, unprofessional rude staff
Arrived at airport 35 minutes before the flight so boarding gate are about to close in 10 minutes, staff denied onboarding and when asked to discuss with seniors l, they said we are the seniors. The behaviour was rude and made me so furious that i will not use INDIGO anymore.Overall
- Poor service, denied boarding and any support
- nothing
- Kolkata-Hyderabad
- Economy
- Loss: β¬16000
- Desired solution
Aakash S
Verified | Feb 7, 2026Dehra Dun-Lucknow
Economy
My bag got damaged which i submitted, it was a new bag.
My bag got damaged which i submitted, the luggage was mishandled and i am very disappointed , i want compensation. Please respond fast.- Dehra Dun-Lucknow
- Economy
- Loss: β¬1200
- Desired solution
Refund
Other - My bag which i submitted in luggage , got damaged.
Payal S
Verified | Feb 7, 2026Economy
Not satisfied with Partial refund
Hello Team, I am not satisfied with the amount of refund you have provided. I have asked the details how you have calculated the refund amount. I made payment of 13642 INR that means per person 6821 INR. And you are refunding me amount of 1091 INR in total. Do you think you this justified? I need details how to calculated this amount. Cancellation happened on this spot once we reached Chandigarh. Your team said we will get full refund from Chandigarh to dharmshala travel. 1091 INR is not full refund. How you can take money without provided full service. You donβt feel shame?? Because of this cancellation , i had suffered a lot, I had to book cab from Chandigarh, and this amount is not covering that too. Share the details about the calculation and I will check from you end if no other action taken from your side, I might have to look for another option available.
- Economy
- Loss: β¬13642
- Desired solution
Refund
Kaki R
Verified | Feb 6, 2026Kolkata-Hyderabad
Economy
Flight delay and I missed connecting bus
Yesterday I received information that the flight is preponed. But it was delayed by 40 minutes. I missed my bus at Hyderabad airport to vijayawada. During the journey I experienced mental tension about the bus.Overall
- Delayed
- Nil
- Kolkata-Hyderabad
- Economy
- Desired solution
Pratichi P
Verified | Feb 6, 2026Patina-Shirdi
Economy
Baggage lost in flight and no response
Baggage lost in flight. They have confirmed that baggage will delivered by 24hrs but now no response and even number is switched off- Patina-Shirdi
- Economy
- Loss: β¬30000
- Desired solution
Prakhar P
Verified | Feb 6, 2026Kolkata-Jaipur
Economy
Delayed on boarding and no proper reason from staff
Sitting at Kolkata Airport waiting to get on boarded. Expected time was 3.50pm and still no progress here related to on-boarding. For the last 4 flights I took of indigo this is the norm. Never on time indigo. I don't know how to say this but surely you have taken us for granted.Overall
- Delayed flight on boarding since last 4 trips by indigo
- Nothing
- Kolkata-Jaipur
- Economy
- Desired solution
View more