IndiGo complaints: comments, page 5
286 comments
Akshay K
Verified | Dec 27, 2025Goa-Mumbai
Economy
Terrible service by the airline
I am flying with my pregnant wife and the flight keeps delaying by half n hour every 45 mins. Original time of flight was 22.40 and now its 01.30 which means we will be delayed to reach home and my wifes cycle is hampered due to this delay. Being a pregnant she needs to be particular about lot of this including sleep cycle but such delay could cause her damage to her body. Now if flight take off at 01.35 which means we will reach mumbai by 2.45 and then travel to home would take another 45 to 50 mins. Which means will reach home by 3.30 or 4 instead of 12 by original scheduled timing. This is very unprofessional and not acceptable. I want a compensation for such a long delay.
- Goa-Mumbai
- Economy
Anonymous member
Verified | Dec 26, 2025
Srinagar-Chandigarh
Economy
I contacted customer care but they denied support Indigo Reservation didnt help me instead of helping me they gave me another new ticket for Rs 5300 inr for Thursday and denied my previous ticket compensation Very much pathetic service , i was a loyal customer of indigo but now i will surely speak negative about indigo and very bad as well
- Srinagar-Chandigarh
- Economy
Anonymous member
Verified | Dec 26, 2025Srinagar-Chandigarh
Economy
I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the st
I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the staff he doesnt allow me and i missed that flight , then u rebooked nee flight sgr to chd on 25th dec 25 11:35 departure time which got delayed 2.5 hours ?? Why this biased approach??? I will spread bad mouth about indigo flight, you delay your flights and doesnt care about customer , no customer support nothing i will share negative feedbacks each and everytimeOverall
I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the st
I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the st
- Srinagar-Chandigarh
- Economy
- Loss: β¬4800
- Desired solution
Refund
Anonymous member
Verified | Dec 26, 2025Srinagar-Chandigarh
Economy
I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the st
I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the staff he doesnt allow me and i missed that flight , then u rebooked nee flight sgr to chd on 25th dec 25 11:35 departure time which got delayed 2.5 hours ?? Why this biased approach??? I will spread bad mouth about indigo flight, you delay your flights and doesnt care about customer , no customer support nothing i will share negative feedbacks each and everytimeOverall
- I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the st
- I missed my flight due to the guy sitting on boarding gate no 5 , sgr to chd flight 24th dec 25 6:55 departure time , i already had web chkng done , your representative exited me from the system before 10 minutes and after requesting and begging to the st
- Srinagar-Chandigarh
- Economy
- Loss: β¬4800
- Desired solution
Refund
Anonymous member
Verified | Dec 26, 2025Vishakhapatnam-Hyderabad
Economy
cancellation compensation and refund
flight was cancelled. I missed my flight from HYDERABAD-DOHA-TORONTO. And paid extra fare to re-book the flight. And travelled from Visakhapatnam to Hyderabad by train. And, lost three days wages on Canada due to flight cancellation.Overall
- due to flight cancellation my connecting flight was missed and paid extra amount to re-book the flight. The connecting flight also Indigo
- Vishakhapatnam-Hyderabad
- Economy
- Loss: β¬17080
- Desired solution
Keshavrao S
Verified | Dec 25, 2025Mangalore-Jabalpur
Economy
No compensation given for cancelled flight
Claim for compensation for cancelled flight no 6E 306 ON 5TH December 2025 from Mangalore to Bangalore without notification.Overall
- No compensation given for cancelled flight
- Mangalore-Jabalpur
- Economy
- Loss: β¬10000
Keshavrao S
Verified | Dec 25, 2025Mangalore-Jabalpur
Economy
No compensation given for cancelled flight
Indigo flight no 6E306 from Mangalore to Bangalore cancelled by indigo air lines without prier intimation on 5th of December 2025. PNR no is M61PPM. So I am claiming for the compensation- Mangalore-Jabalpur
- Economy
- Desired solution
Anonymous member
Verified | Dec 24, 2025Indore-Amritsar
Economy
Indigo lost my baggage and cares nothing neither passenger's trust nor passengers's comfort
I had traveled with indigo airline on 13 November from Indore to Amritsar via Delhi. I got to know once I reached delhi that airline lost my luggage and after waiting for 4 hour they told they missed uploading it in delhu and should be back by tomorrow here at amritsar airport. It's been over a month and now the airline declared it lost with offering inr 350 per kg as compensation. First of all I want my lugguage or else how can they offer amount which is even less than there excess baggage policy, They charge over INR 10k for more than 8 kg lugguage and offering inr 5950 for a 17 kg lugguage of mine. The amount offered is not even covering the cost of lugguage. I request you to please intervene. I would also like to highlight that passengers travel with reasonable expectations that their checked-in baggage will be delivered safely. A standard per-kg compensation formula does not realistically account for the nature and value of personal belongings carried by passengers in the present day.
- Indore-Amritsar
- Economy
- Loss: β¬50000
- Desired solution
Expenses reimbursement
Amitkumar Shachindranath P
Verified | Dec 23, 2025Phuket-Delhi
Economy
My flight got missed from Phuket to Delhi scheduled on on 21-Dec-25. This was because my Melbourne to Phuket flight got delayed approx 3 hrs. at Melbourne Airport due to operational reasons. And there was no communication at all on why the flight was delayed on Melbourne Airport. Overall a bad experience.
- Phuket-Delhi
- Economy
Anonymous member
Verified | Dec 23, 2025Srinagar-Mumbai
Economy
Terrible service need compansation
My flight was from srinagar to Mumbai via dehli but it is rescheduled without my concerned and my boarding pass change from srinagar to jammu and jammu to Mumbai with delay of 8 hours and for they are not providing any reason because of it have wasted 3000 rupees and also my time. I have already double price my tickets will not travel again with indigo and also escalate this issue to next level thank youOverall
- Service
- Not good anything
- Srinagar-Mumbai
- Economy
- Loss: β¬3000
- Desired solution
Anonymous member
Verified | Dec 23, 2025Hong Kong-Delhi
Economy
Delayed or lost baggage after 48 hrs no trace . Customer service helpline no information.
My baggage has not been traced as yet. Its been 48 hours since i left Hong kOng Calls to customer service of no use. They say they cannot trace baggage where it is and when it will reachOverall
- Baggage lost or delayed
- Hong Kong-Delhi
- Economy
- Loss: β¬1000
- Desired solution
Lalrimawii .
Verified | Dec 23, 2025Mumbai-Aizwal
Economy
Flight been cancelled.Customer care is not available.Refund is not credited
We have booked a flight for 2 at the price of 52300 rupees for the 10th of December.We received message from Indigo on the 8th of December saying that our flight is been cancelled and the refund will be credit within 3-5 working days. Itβs been 14 days and yet not received any money.This is the worst and unfortunate experienced with Indigo.We kindly wait for your responseOverall
- We have booked the ticket through Jay travels which is in Mumbai Andheri.Our ticket was for the Bombay 10th of December which is cancelled from indigo on the 8th of December saying that the refund will be credited on 3-5 working days.But itβs been 14 days
- Nothing
- Mumbai-Aizwal
- Economy
- Loss: β¬52300
- Desired solution
Refund
Neha B
Verified | Dec 22, 2025Bhubaneswar-Delhi
Economy
Terrible customer service delayed
My flight was supposed to depart at 7:00 in the evening, but it actually departed at 10:30. Because of this, I had to cancel an event I was supposed to attend. After that, the baggage was also delayed, so I had to book another flight worth 13,000.Overall
- Delayed flight 3 hrs
- No positive
- Bhubaneswar-Delhi
- Economy
- Loss: β¬15000
- Desired solution
Anonymous member
Verified | Dec 21, 2025Guwahati-Kuwait
Economy
Refund not yet received for the cancellation of PNR B6FGPZ
Refund of PNR B6FGPZ has not yet been received. I already sent email and called customer in India and Kuwait. I checked the bank and came to know that refund not yet credited to my account. I feel that your system is showing it is refunded BUT ACTUALLY NOT-REFUNDED. Please arrange my refund at the earliestOverall
- Refund of PNR B6FGPZ has not yet been received. I already sent email and called customer in India and Kuwait. I checked with the bank and came to know that refund not yet credited to my account. I feel that your system is showing it is refunded BUT ACTUA
- Guwahati-Kuwait
- Economy
- Loss: β¬247.27
- Desired solution
Refund
Nagaraj P
Verified | Dec 19, 2025Mumbai-Indore
Economy
11 hours delayed flight with out any accomodation
My flight was scheduled for 18th Dec 2025 20:40. Via flight no.6E 0225 after boarding closed and flight doors closed. I was made to sit in flight for more than hour then received message and mail starting my flight is rescheduled for next day morning 5:00 hours. It was so pathetic situation after sitting in flight . We were told to leave flight and come back next day. Regret to inform no proper communication given to us .. after spending 10 hours in airport then again flight delayed for one more hour. Every passenger lost patience to fight with the staff. Use less staff no clear communication was given. Finally we sat in flight again 7 : 00 hours . Almost 11 hours need to sit in airport that too night time . Required compensation for this delay that too in that night. No courtesy to provide any accomodation for us as passenger need to sit in winter night. That last minute in the night we don't have alternative travel option aswell. Kindly evaluate the situation and the mental stress we undergone during this period. Kindly compensate. Name : Nagaraj PC Flight orignal scheduled date - 18-12-25 : 20:40 hrs Rescheduled date 19-12-25 : 6:05 hrs PNR . A7EQRWOverall
- Poor communication and 12 hours delay
- Mumbai-Indore
- Economy
- Desired solution
Mohana C
Verified | Dec 16, 2025Coimbatore-Delhi
Economy
Formal Complaint & Claim for Full Compensation β Uninformed Flight Cancellations (PNR: OYGNRQ & Q8R54T)
Dear IndiGo Customer Relations Team, I am writing to formally lodge a complaint regarding the extremely distressing and unacceptable experience I faced with IndiGo due to the sudden cancellation of both my flights without any prior intimation. Flight Details: Coimbatore (CJB) to New Delhi (DEL) Date: 5th December PNR: OYGNRQ New Delhi (DEL) to Coimbatore (CJB) Date: 8th December PNR: Q8R54T Incident Details: Both the above flights were cancelled without any prior SMS, email, or call notification. I came to know about the cancellation only after reaching the Coimbatore airport, where the security staff informed me that no IndiGo flights were operating from Coimbatore on that day. This was extremely shocking and stressful, especially since I had an important professional commitment in New Delhi. Financial & Personal Losses Incurred: Due to IndiGoβs failure to inform me in advance, I was forced to make last-minute alternate arrangements, resulting in the following losses: Alternate flight tickets (via Kochi β up & down): βΉ48,500 Travel expenses between Coimbatore β Kochi: βΉ11,000 Loss of one-day hotel/Airbnb reservation in New Delhi: βΉ3,500 Additional food and incidental expenses Severe mental stress, inconvenience, and loss of professional time Comparison with Other Airlines: I would like to highlight that I have travelled with several airlines. Recently, when my Etihad Airways flight was cancelled, they: Immediately rebooked me on an alternate flight Provided hotel accommodation Paid compensation of βΉ50,000 Communicated promptly and professionally Unfortunately, my experience with IndiGo over the last year has been the worst among all airlines I have travelled with. Request for Immediate Resolution: Given the seriousness of this issue and the losses incurred solely due to IndiGoβs failure, I request the following on priority: Full refund of cancelled IndiGo tickets Reimbursement of all additional expenses incurred Appropriate compensation for mental agony, inconvenience, and professional loss I am attaching copies of: IndiGo e-tickets (both PNRs) Alternate flight tickets Travel and accommodation receipts I expect a written response and resolution within 7 working days. If this issue is not resolved promptly, I will be compelled to escalate the matter to DGCA and appropriate consumer grievance forums. I sincerely hope IndiGo will take responsibility and resolve this matter fairly and professionally. Regards, Mohana Chandru- Coimbatore-Delhi
- Economy
- Loss: β¬655.76
- Desired solution
Expenses reimbursement
Gargi M
Verified | Dec 15, 2025Mumbai-Varanasi
Economy
Terrible Flight experience from Mumbai to Varanasi
The Indigo Flight 6E 6447, was delayed at Mumbai airport. Schedule departure timing was on 4th Dec 2025 at 17:40, which departed on 5th Dec 2025 at 1:40am. Passangers were clueless with the flight status, there were no assistance to reach out. Completely chaotic situation at the airport.Overall
- Flight delayed and no assistance to reach out
- Nothing
- Mumbai-Varanasi
- Economy
- Loss: β¬7899
- Desired solution
Syed Burhana I
Verified | Dec 15, 2025Srinagar-Riyadh
Economy
Strike
We arrived at Srinagar airport and was informed by indigo staff that our flight is delayed, finally boarded and there was a scheduled a short stay at Amritsar Airport and was expected that it'll take off in 35 minutes but unfortunately after a long wait of 2 hrs it was announced to deboard the plane because there's no Pilot available or something like that, We were disappointed and annoyed by this situation and left from plane and walk to waiting area of airport, After a long discussion between staff and passengers they finally reschedule our flight on 07/12/2025 leaving no other options for us , They provide us Hotel for almost more than 36 hours, Finally We arrived at 00:00 at Riyadh,- Srinagar-Riyadh
- Economy
Izan A
Verified | Dec 14, 2025Dammam-Gwalior
Economy
No reason given
On 7 DECEMBER 2025 i landed on cmst t-2 AT 7 Am i had a connecting flight for gwl at 11 AM From t-1 I changed terminals it was so hectic i paid the taxi expenses when i reached the airport the flight company told me that my flight was cancelled and they text me at 2 Midnight and as per the law flight cancellation has to be told before 24 hours of flight please kindly accept my refund and compensation request.- Dammam-Gwalior
- Economy
Anonymous member
Verified | Dec 14, 2025Ahmedabad-Auckland
Economy
URGENT & UNACCEPTABLE: Senior Citizen Stranded - Flight [Your Flight Number] Cancelled - No Food/Seating for 12+ Hours - Formal Complaint & Compensation Claim
Hello IndiGo Customer Care, I am writing to express my deep sorrow, disappointment and formally claim compensation for the completely unacceptable service experienced on 05.12.2025. My booking reference is DNZG2Y. The original flight was 6E823, which was scheduled to depart Ahmedabad for Bengaluru at 9.35 am on 05.12.2025. This flight was unfortunately cancelled without adequate communication. Following this, as a 70 year old senior citizen, I was stranded in Ahmedabad for over 12 hours. During this long and extremely difficult ordeal, your airline failed to provide basic human needs. Not only was there no food or water facility, but importantly, I was not even given a place to sit and rest during this long waiting period. Being without food, water or even a seat for such a long time, especially at my age, is not just inconvenient β ββit is a direct disregard for the welfare of passengers and a significant health and safety concern. The lack of clear information regarding repatriation options or the status of our travel plans added to my distress, vulnerability and frustration. Due to the cancellation and the complete lack of support within a reasonable timeframe, I was ultimately forced to abandon my travel plans and return home. This unacceptable disruption has resulted in significant personal hardship, loss of time and unforeseen expenses. This level of service is absolutely deplorable and falls far below any reasonable standard of care expected from [Airline Name], especially for vulnerable passengers. As a result of your operational failures and your completely inadequate handling of this critical situation, I have suffered significant physical and emotional hardship, which has had a direct impact on my well-being. I therefore formally request: A full refund for the cancelled flight, Substantial compensation for the severe disruption, loss of time and complete lack of basic care and facilities provided during the 12+ hour ordeal, including lack of food, water and proper seating, which caused me particular hardship as a senior citizen. This includes consideration of the value of my lost travel plans and the overall traumatic experience. I expect an immediate, thorough investigation and a speedy, fair resolution to this serious matter. Please provide details of how you intend to compensate me for this extremely unsatisfactory and distressing experience. I await your immediate response and concrete action plan as soon as possible. Sincerely, Naresh Kumar ShahOverall
- Flight cancelled
- Ahmedabad-Auckland
- Economy
- Loss: β¬10000
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Dec 14, 2025Ahmedabad-Auckland
Economy
URGENT & UNACCEPTABLE: Senior Citizen Stranded - Flight [Your Flight Number] Cancelled - No Food/Seating for 12+ Hours - Formal Complaint & Compensation Claim
Hello IndiGo Customer Care, I am writing to express my deep sorrow, disappointment and formally claim compensation for the completely unacceptable service experienced on 05.12.2025. My booking reference is DNZG2Y. The original flight was 6E823, which was scheduled to depart Ahmedabad for Bengaluru at 9.35 am on 05.12.2025. This flight was unfortunately cancelled without adequate communication. Following this, as a 70 year old senior citizen, I was stranded in Ahmedabad for over 12 hours. During this long and extremely difficult ordeal, your airline failed to provide basic human needs. Not only was there no food or water facility, but importantly, I was not even given a place to sit and rest during this long waiting period. Being without food, water or even a seat for such a long time, especially at my age, is not just inconvenient β ββit is a direct disregard for the welfare of passengers and a significant health and safety concern. The lack of clear information regarding repatriation options or the status of our travel plans added to my distress, vulnerability and frustration. Due to the cancellation and the complete lack of support within a reasonable timeframe, I was ultimately forced to abandon my travel plans and return home. This unacceptable disruption has resulted in significant personal hardship, loss of time and unforeseen expenses. This level of service is absolutely deplorable and falls far below any reasonable standard of care expected from [Airline Name], especially for vulnerable passengers. As a result of your operational failures and your completely inadequate handling of this critical situation, I have suffered significant physical and emotional hardship, which has had a direct impact on my well-being. I therefore formally request: A full refund for the cancelled flight, Substantial compensation for the severe disruption, loss of time and complete lack of basic care and facilities provided during the 12+ hour ordeal, including lack of food, water and proper seating, which caused me particular hardship as a senior citizen. This includes consideration of the value of my lost travel plans and the overall traumatic experience. I expect an immediate, thorough investigation and a speedy, fair resolution to this serious matter. Please provide details of how you intend to compensate me for this extremely unsatisfactory and distressing experience. I await your immediate response and concrete action plan as soon as possible. Sincerely, Naresh Kumar ShahOverall
- Flight cancelled
- Ahmedabad-Auckland
- Economy
- Loss: β¬10000
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Dec 14, 2025Ahmedabad-Auckland
Economy
URGENT & UNACCEPTABLE: Senior Citizen Stranded - Flight Cancelled - No Food/Seating for 12+ Hours - Formal Complaint & Compensation Claim
Hello IndiGo Customer Care, I am writing to express my deep sorrow, disappointment and formally claim compensation for the completely unacceptable service experienced on 05.12.2025. My booking reference is DNZG2Y. The original flight was 6E823, which was scheduled to depart Ahmedabad for Bengaluru at 9.35 am on 05.12.2025. This flight was unfortunately cancelled without adequate communication. Following this, as a 70 year old senior citizen, I was stranded in Ahmedabad for over 12 hours. During this long and extremely difficult ordeal, your airline failed to provide basic human needs. Not only was there no food or water facility, but importantly, I was not even given a place to sit and rest during this long waiting period. Being without food, water or even a seat for such a long time, especially at my age, is not just inconvenient β it is a direct disregard for the welfare of passengers and a significant health and safety concern. The lack of clear information regarding repatriation options or the status of our travel plans added to my distress, vulnerability and frustration. Due to the cancellation and the complete lack of support within a reasonable timeframe, I was ultimately forced to abandon my travel plans and return home. This unacceptable disruption has resulted in significant personal hardship, loss of time and unforeseen expenses. This level of service is absolutely deplorable and falls far below any reasonable standard of care expected from [Airline Name], especially for vulnerable passengers. As a result of your operational failures and your completely inadequate handling of this critical situation, I have suffered significant physical and emotional hardship, which has had a direct impact on my well-being. I therefore formally request: A full refund for the cancelled flight, Substantial compensation for the severe disruption, loss of time and complete lack of basic care and facilities provided during the 12+ hour ordeal, including lack of food, water and proper seating, which caused me particular hardship as a senior citizen. This includes consideration of the value of my lost travel plans and the overall traumatic experience. I expect an immediate, thorough investigation and a speedy, fair resolution to this serious matter. Please provide details of how you intend to compensate me for this extremely unsatisfactory and distressing experience. I await your immediate response and concrete action plan as soon as possible. Sincerely, Naresh Kumar ShahOverall
- Flight cancelled
- Ahmedabad-Auckland
- Economy
- Loss: β¬20000
- Desired solution
Yaswanth P
Verified | Dec 14, 2025Baghdogra-Madras
Economy
Technical problems
Our Flight with Indigo got cancelled and we were informed less than 24 hours of the departure of the flight, due to this Airline all other airlines prices got skyrocketed ...we had to travel to important meetings but due to this we missed them and to get back to our home we have chosen Bus and Train and due to this Airline cancellations, all the tickets were extremely costly and no other option to travel .So we look out for train even thought out trip is gonna be delayed for 3 days because of flight cancellations and no prior intimation of that. When I apply for compensation claim, airline attached me a case reference but later closed it with improper and unrelated automated mail and no value to context or adversities passengers has to go through after sudden cancellation.- Baghdogra-Madras
- Economy
Prayuktha Prakash S
Verified | Dec 12, 2025Mumbai-Mangalore
Economy
Problems at airport
Highly traumatic and distressing travel experience that I, along with my senior-citizen parents, faced on 4th December 2025. We were stranded at Mumbai Airport for over 24 hours, following the cancellation of our connecting flights to Mangalore. We were eventually allowed to travel only up to Bangalore. Upon arrival in Bangalore, we discovered that our checked-in baggage had not arrived, leaving us without essential items. With no luggage and no familiarity with Bangalore city, I was forced to travel with my elderly parents by bus(7-8 hrs journey) to Mangalore, as flights on 5th and 6th December 2025 were also cancelledβfurther adding to the hardship we endured. Two days later, we received a call stating that our bags had reached Mangalore Airport. However, upon visiting the airport, we found that only one of the bags had arrived. We then collected that bag. The following day, we received another call confirming that the remaining two bags had been received, and we requested courier delivery. To our shock, one of the bags delivered to us was severely damaged, including: Outer body heavily damaged, wheels broken Expensive perfume bottle broken Oil bottle broken, leaking into and damaging personal belongings inside the bag This damage was not present at the time of check-in, and the condition of the luggage has rendered it completely unusable. Flight Details: Passenger Names: Prayuktha Shetty, Prakash Shetty, Prema Shetty Booking Reference: LBVJ2X Flight Numbers: 6E-5221 and 6E-6119 (Cancelled) Travel Date: 4th December 2025 (Actual travel only after 24 hours, and only up to Bangalore due to cancellation of the connecting flight to Mangalore) My Requests: Reimbursement, repair, or replacement of the damaged luggage and compensation for the personal items destroyed due to mishandling. Full refund of the flight tickets, as we did not reach our destination as scheduled and endured significant inconvenience. Additional compensation for the mental, physical, and logistical hardship experiencedβespecially considering my elderly parents were involved and it was life threatening.- Mumbai-Mangalore
- Economy
Prasanna Kumaran A
Verified | Dec 10, 2025Calicut-Dammam
Economy
Terrible Delay of Service without Proper Justification and Information
6EΒ Β 87 YΒ 04DEC CCJDMM AK1 0955 1205Β The flight got delayed 5:35 hrs. We got message at 2:00 am in the morning that flight will be delayed by half an hour. But when reached Airport, it was 4 hrs delay. And they kept us on waiting for another 2 more hours just giving us promises. It not only ruined our day also lost one day in office.- Calicut-Dammam
- Economy
- Desired solution
Swati J
Verified | Dec 10, 2025Darbhanga-Delhi
Economy
3rd of December I took indigo flight from darbhanga..we landed 6:30 but we are facing problem for baggage... two' hours later we got our baggage..and that's why we missed our taxi..and that's why all messed up..and we faced so much problem with my family
- Darbhanga-Delhi
- Economy
Varughese M
Verified | Dec 9, 2025Bahrain-Kochi
Economy
To Customer Relations Department IndiGo Airlines Subject: Formal Complaint & Demand for Compensation for Severe Flight Disruptions and Mismanagement Dear Sir/Madam, We, Varughese Mathew and Krithi Rachel Varghese, are writing this grievance to formally report a series of severe service failures and mishandlings by IndiGo during our recent journey from Bahrain to Kochi, which caused us tremendous inconvenience, financial loss, emotional distress, and the loss of a once-in-a-lifetime family event. 1. Flight Cancellation Without Notice β 27 November 2025 We had booked our journey from Bahrain to Kochi on 27th November 2025. Just a few hours before departure, we received a message from IndiGo informing us that our flight was cancelled. The message offered two options: Full refund Travel on the next dayβs flight Given our urgency to reach Kochi, we chose to travel on the next day, 28th November 2025. 2. Delayed Departure From Bahrain β Flight 6E1202 Our rescheduled flight details were as follows: Flight: 6E1202 Sector: Bahrain (BAH) β Mumbai (BOM) Scheduled Departure: 11:40 PM on 28th Nov Actual Departure: 12:40 AM on 29th Nov (1-hour delay) This delay immediately put our connecting flight at risk, but we still pushed hard to make the connection. 3. Connecting Flight Mishandled β Flight Departed Early Without Passengers Our connecting flight from Mumbai to Kochi was: Flight: 6E6112 (BOM β BLR connection later) Scheduled Departure: 8:10 AM on 29th Nov We landed in Mumbai at 6:30 AM. Despite the tight timeline, we: Cleared immigration Collected our baggage Rushed to domestic check-in Deposited baggage by 7:15 AM Were told our Bahrain boarding pass was valid for the connecting flight Immediately rushed to security and to the boarding gate Upon reaching the gate, we were shocked to be told that: β‘οΈ The flight had already departed at 8:00 AM β 10 minutes earlier than the scheduled time. This is a major operational failure, as passengers arriving on a delayed IndiGo international connection should have been protected and accommodated appropriately. Instead, we were abandoned without support. 4. IndiGo Staff Offered Non-Sensible Alternatives After missing the flight due to IndiGoβs mismanagement, we returned with staff assistance to the supervisor desk. What followed was extremely disappointing: The staff suggested illogical routing alternatives that would get us to Kochi only by 30th November, which was completely unacceptable. Only after multiple arguments and repeated requests did IndiGo finally arrange: Mumbai β Bengaluru Flight: 6E6112 (Boarding at 12:00 PM, 29 Nov) Bengaluru β Kochi Flight: 6E144 (Departure 8:30 PM, 29 Nov) 5. Arrival in Kochi Delayed by Several Hours We were originally supposed to reach Kochi by 7:30 PM on 29th November. Instead, due to IndiGoβs cumulative failures, we reached Kochi only at 9:45 PM. 6. Emotional Distress & Major Personal Loss Because of this series of errors, we missed an important family wedding scheduled for 3 PM on the 29th β an event extremely dear to us. This loss cannot be undone. We also lost two full days, endured exhaustion, mental stress, and significant inconvenience β all caused solely by IndiGoβs operational lapses. 7. Our Expectations Given the gravity of this situation, we expect IndiGo to: Acknowledge the severe mishandling at every step Provide appropriate compensation for: Flight cancellation Delayed departure Early departure of connecting flight Missed event Emotional distress Loss of time and additional travel hardship If no fair resolution or compensation is provided, we will be left with no choice but to proceed with a formal consumer court complaint in India, along with all supporting documentation, and seek compensation for the losses incurred. Complainants: Varughese Mathew & Krithi Rachel Varghese Address: Thekkummoottil, Puthencavu 689 123, Alappuzha District, Kerala Mobile (WhatsApp): +97 8547351975 Email: vtmathew111@gmail.com
- Bahrain-Kochi
- Economy
Yvonne B
Verified | Dec 9, 2025Mopa-Bangalore
Economy
No reason given
We checked in online. Flights were fine. Got to airport. Flight still OK but 30 mins delayed. Looked on website and it said 3 hours delayed. Looked again and 4 hours delayed. Never told us it was canceled. No communication from airline. Had to cancel cars and hotels for our weekend away incurring costs- Mopa-Bangalore
- Economy
Manu B
Verified | Dec 9, 2025Hyderabad-Coimbatore
Economy
Flight Canceled without any reason.
My flight was cancelled in the middle of the night 18 hrs before departure without any reason. They didnβt even provide alternate flight options, the flight rates skyrocketed.Overall
- Cancelled flight 18 hrs before departure that to late night
- Value for money
- Hyderabad-Coimbatore
- Economy
- Loss: β¬100
- Desired solution
Refund
Mollie J
Verified | Dec 8, 2025Mumbai-Manchester
Economy
Technical problems
My flight got cancelled from Mumbai 2 hours after departure time. An hour/ two later I got given al alternate route to book on to the next flight over 10 hours later to head to London Heathrow not Manchester. For me this wasnβt a solution as I had a flight booked to Paris that I wouldnβt make from Manchester. Therefore I submitted a refund request and booked my own flight as they didnβt give me a viable solution. 2 hours before my new flight I got told to go and collect my baggage to be told by a manger that 50 flight have been cancelled and they cannot locate my luggage. I was then told they were going to locate it and get it sent on the next flight to Manchester and delivered to my address. Itβs now been 5 days later and I havenβt heard or received anything with regards to my luggage- Mumbai-Manchester
- Economy
Anonymous member
Verified | Dec 8, 2025Dammam-Hyderabad
Economy
Indigo Airlines 6E 86 for international flights
Worst Indigo Airlines I have Experience for international it delayed for 13 hours & no compensation for travelers I am very upset.- Dammam-Hyderabad
- Economy
- Desired solution
Refund
Balwinder M
Verified | Dec 7, 2025Mumbai-Amritsar
Economy
Zero value of customers. Very poor
No response or update on status of the flight.made us reach airport to check status. Not even water or even medical case assistance.Overall
- No response or care
- None
- Mumbai-Amritsar
- Economy
- Loss: β¬250
- Desired solution
Expenses reimbursement
Kapil J
Verified | Dec 7, 2025Langkawi-Delhi
Economy
No reason given
The flight was cancelled within 24 hours prior to the flight time. The flight was booked for Indian Rupees 56- Langkawi-Delhi
- Economy
Nikhil K
Verified | Dec 7, 2025Copenhagen-Kochi
Economy
Technical problems
on dec 4 the flight from BOM to Cok was cancelled , the cancelled mail we received while we were travelling the first leg and i only saw it on dec 4 morning after landing we have a autistic son and as there were a very large number of cancelations we didnt get any help and they told alternative on 6th but i rejected as i know the problem might not get resolved in three days, https://www.hindustantimes.com/india-news/indigo-flight-status-live-updates-cancellation-delayed-news-airport-crew-pilot-fdtl-rules-dgca-101764982301566.html- Copenhagen-Kochi
- Economy
Anonymous member
Verified | Dec 7, 2025Bangalore-Kolkata
Economy
Terrible service provider and the management
My wife had to reach Kolkata today for her mom bad health. However indigo has cancelled their flight and no alternate flight was suggested or proposed. This is not acceptable from a reputed flight l. This has got my wife upset as she is not able to reach to her mom when it is required the most. My wife travelled all the way from Saudi to meet her mom, but due to this flight cancellation she is not able to travel which is disappointing.- Bangalore-Kolkata
- Economy
- Desired solution
Anonymous member
Verified | Dec 6, 2025Bangalore-Delhi
Economy
eg.Terrible Customer Care ,Mssing Buggage ,No tracking of the Buggage
My name is Aditya Umesh I was had a scheduled flight from Bangalore to Delhi at 2.00pm 6E6039 (PNR-CC41KX) which later git delayed by 6 hours post that post that I have been reassigned a different 6E843(PNR-CC41KX) now when I reached the Airport my baggage is missing I have contacted raised a complaint no info about the baggage visited the airport multiple times to check with staff still no response .Overall
- My Baggage is missing
- Bangalore-Delhi
- Economy
- Loss: β¬2000
Anonymous member
Verified | Dec 6, 2025Bangalore-Delhi
Economy
eg.Terrible Customer Care ,Mssing Buggage ,No tracking of the Buggage
My name is Aditya Umesh I was had a scheduled flight from Bangalore to Delhi at 2.00pm 6E6039 (PNR-CC41KX) which later git delayed by 6 hours post that post that I have been reassigned a different 6E843(PNR-CC41KX) now when I reached the Airport my baggage is missing I have contacted raised a complaint no info about the baggage visited the airport multiple times to check with staff still no response .Overall
- My Baggage is missing
- Bangalore-Delhi
- Economy
- Loss: β¬1999
- Desired solution
Dhruvkumar S
Verified | Dec 6, 2025Economy
Flight Cancellation Notification - IndiGo Urgent Grievance β Request for Refund & Compensation for Loss Due to Flight Cancellation (PNR: Y3DC9V
Subject: Urgent Grievance β Request for Refund & Compensation for Loss Due to Flight Cancellation (PNR: Y3DC9V) Dear IndiGo Grievance Team, I am writing to raise a serious grievance regarding the cancellation of my IndiGo flight PNR: Y3DC9V scheduled for travel today. I received the flight cancellation notification only this morning, and this sudden information has caused significant loss and disruption. We immediately visited the airport to look for alternatives, but no flight was available today or tomorrow from Vadodara to Goa. Because of IndiGoβs last-minute cancellation, I am now facing additional financial loss: Hotel Booking Loss I had a confirmed hotel booking in Goa: β’Hotel Name: Rahi Coral Beach Resort β’Stay Dates: 06 Dec β 10 Dec β’Booking ID: NH74169445078504 β’PNR: 0162113500 The hotel is not providing any refund, and I am now forced to bear the entire cost due to IndiGoβs sudden cancellation. I am attaching the hotel amount screenshot clearly showing zero refund. Request for Fair Compensation I understand that flight ticket charges will be refunded. However, what about the other losses caused entirely due to IndiGoβs failure to inform passengers in advance? If the flight had to be cancelled, passengers should have been informed 2β3 days prior, allowing us to modify or cancel our hotel and travel plans. Therefore, I urgently request IndiGo to reimburse the full hotel booking amount along with the flight refund. This loss occurred solely due to the airlineβs last-minute cancellation, and passengers should not be made to suffer financially. Complaint Already Raised on X I have already raised this issue publicly on X (Twitter) tagging @IndiGo6E and @PMOIndia for visibility and quicker action. This situation has caused severe inconvenience, stress, and monetary loss, and I request your immediate support and compensation. I look forward to your prompt response and resolution.
- Economy
- Loss: β¬25000
- Desired solution
Expenses reimbursement
Other - Subject: Urgent Grievance β Request for Refund & Compensation for Loss Due to Flight Cancellation (PNR: Y3DC9V) Dear IndiGo Grievance Team, I am writing to raise a serious grievance regarding the cancellation of my IndiGo flight PNR: Y3DC9V scheduled for travel today. I received the flight cancellation notification only this morning, and this sudden information has caused significant loss and disruption. We immediately visited the airport to look for alternatives, but no flight was available today or tomorrow from Vadodara to Goa. Because of IndiGoβs last-minute cancellation, I am now facing additional financial loss: Hotel Booking Loss I had a confirmed hotel booking in Goa: β’Hotel Name: Rahi Coral Beach Resort β’Stay Dates: 06 Dec β 10 Dec β’Booking ID: NH74169445078504 β’PNR: 0162113500 The hotel is not providing any refund, and I am now forced to bear the entire cost due to IndiGoβs sudden cancellation. I am attaching the hotel amount screenshot clearly showing zero refund. Request for Fair Compensation I understand that flight ticket charges will be refunded. However, what about the other losses caused entirely due to IndiGoβs failure to inform passengers in advance? If the flight had to be cancelled, passengers should have been informed 2β3 days prior, allowing us to modify or cancel our hotel and travel plans. Therefore, I urgently request IndiGo to reimburse the full hotel booking amount along with the flight refund. This loss occurred solely due to the airlineβs last-minute cancellation, and passengers should not be made to suffer financially. Complaint Already Raised on X I have already raised this issue publicly on X (Twitter) tagging @IndiGo6E and @PMOIndia for visibility and quicker action. This situation has caused severe inconvenience, stress, and monetary loss, and I request your immediate support and compensation. I look forward to your prompt response and resolution.
Mohammed S
Verified | Dec 6, 2025Economy
Loss of employment/income Additional expenses (food, transport, accommodation β if applicable) Significant stress and professional damage
The delay of more than three hours caused severe disruption to my professional commitments. I was scheduled to attend a mandatory attendance on 5/12/2024 on 8 am upon arrival, and due to the delay, I was unable to be present. As a direct consequence, I lost my employment opportunity, resulting in substantial financial and emotional hardship.Overall
- i lost my job
- nothing
- Economy
- Loss: β¬2000
- Desired solution
Muthumari M
Verified | Dec 6, 2025Madurai-Abu Dhabi
Economy
COMPENSATION FOR FLIGHT CANCELLED
Hello Indigo Team, I would like to bring to your attention the inconvenience I faced during my recent travel. We arrived at Madurai Airport at 11:00 AM and waited until 6:00 PM. During this time, the ETD was changed multiple times. Finally, the airport informed us that the flight was confirmed for 10:42 PM. However, at 6:44 PM, I received a message stating that the flight was cancelled. Please note that we travelled 200 km by rental taxi, which cost INR 6,000. The airport also did not provide any food or assistance. In total, I incurred expenses of INR 15,000, which were completely lost due to the cancellation. Additionally, the ticket amount itself is also lost. Therefore, I kindly request you to review my case and refund the full amount of my expenses and ticket at the earliest. I look forward to your prompt response. Thank you.- Madurai-Abu Dhabi
- Economy
- Loss: β¬600
- Desired solution
Harry M
Verified | Dec 6, 2025Phuket-Manchester
Economy
No reason given
Flight was cancelled at the last second after multiple delays we were taken to another city were we were promised transport and food and given nothing they also lost our baggage and have still received no updates and they are ignoring my request- Phuket-Manchester
- Economy
Aditya P
Verified | Dec 6, 2025Madurai-Pune
Economy
I traval madurai to bengluru. Bengluru to pune.but bengluru to pune flight cancelled. I talked with customer support but it's not provided to any facilities.please refunded to all amount.
I traval madurai to bengluru. Bengluru to pune.but bengluru to pune flight cancelled. I talked with customer support but it's not provided to any facilities.please refunded to all amount.uOverall
- Wrost customer sport team.
- Madurai to bangalore travling, Bengaluru to pune flight cancelled customer service is bad not sport in customer service, plz check the ticket and refund
- Madurai-Pune
- Economy
- Desired solution
Refund
Expenses reimbursement
Syed Junaid M
Verified | Dec 5, 2025Ras Al Khaimah-Hyderabad
Economy
No reason given
Call not answered, Iβve tried multiple times calling airlines none is receiving the call for starting few hours phone was not in service then later on they didnβt respond.- Ras Al Khaimah-Hyderabad
- Economy
Rizwan Ramzanali S
Verified | Dec 4, 2025Abu Dhabi-Mumbai
Economy
Terrible flight scheduling and management
My flight is schedule time is 22:15 on 4th dec 2025. Then delayed to 23:30. The again delayed to 1:20 on 5th dec2025 Then again 2:10 Then again 3:30 Now its showing 4:30 constantly changing flight time its fustarating having a important meerting in mumbai early morning friday .. which is cancelled now due to this sudden change of flight time.mental fatigue nad fustrated.Overall
- Does not have any respect for passengers value of time.
- Nothing
- Abu Dhabi-Mumbai
- Economy
- Desired solution
Other - I am going to have a important meeting at 8am on friday due to flight delay it is cancelled.it take mental fatigue night out at airport.please compensate my value of time.proving a piece of burgur it wont help my time and meeting lost.
Anonymous member
Verified | Dec 4, 2025Economy
Flight got Delayed by 4hr 20min .
Flight got Delayed by 4hr 20min Without any prior information. So immature behavior by indigo. Thanks regards sanchi.Overall
- 4 hr delayed flight
- Economy
Karthika B
Verified | Dec 3, 2025Delhi-Abu Dhabi
Economy
Delayed Flight with unknown reasons
My flight 6E1405, with initial departure time as 8.45pm from Delhi has been changed couple of times till 12.30am next day. This has been frustrating as there is no specific reasons for the delay. And the check in gate was crowded with poor management.Overall
- Departure timing had been changed almost 5 times
- Delhi-Abu Dhabi
- Economy
- Desired solution
Anonymous member
Verified | Dec 3, 2025Mumbai-Muscat
Economy
The flight from Mumbai to Muscat on 3/11/2025 was delayed by two hours, so I humbly request you to reimburse my expenses and Indigo Airlines has done a good job by providing us with a hotel for our stay. We had to pay cash for alcohol and money for our st
The flight from Mumbai to Muscat on 3/11/2025 was delayed by two hours, so I humbly request you to reimburse my expenses and Indigo Airlines has done a good job by providing us with a hotel for our stay. We had to pay cash for alcohol and money for our stay. The hotel charges more for alcohol, so I request you to refund my money. I hope that you will refund my money. I express my gratitude to Indigo Airlines.Overall
- Flight delay and One days hotel hold my work in pending and my other personal expenses my poket buy
- The flight from Mumbai to Muscat on 3/11/2025 was delayed by two hours, so I humbly request you to reimburse my expenses and Indigo Airlines has done a good job by providing us with a hotel for our stay. We had to pay cash for alcohol and money for our st
- Mumbai-Muscat
- Economy
- Loss: β¬200
- Desired solution
Expenses reimbursement
Jigar Kabhaibhai P
Verified | Dec 3, 2025Mumbai-Muscat
Economy
The flight from Mumbai to Muscat on 3/11/2025 was delayed by two hours, so I humbly request you to reimburse my expenses and Indigo Airlines has done a good job by providing us with a hotel for our stay. We had to pay cash for alcohol and money for our st
The flight from Mumbai to Muscat on 3/11/2025 was delayed by two hours, so I humbly request you to reimburse my expenses and Indigo Airlines has done a good job by providing us with a hotel for our stay. We had to pay cash for alcohol and money for our stay. The hotel charges more for alcohol, so I request you to refund my money. I hope that you will refund my money. I express my gratitude to Indigo Airlines.Overall
- 2-11-2025 ahemdabad to mumbai flight delay but connected flight Muscat on time
- The flight from Mumbai to Muscat on 3/11/2025 was delayed by two hours, so I humbly request you to reimburse my expenses and Indigo Airlines has done a good job by providing us with a hotel for our stay. We had to pay cash for alcohol and money for our st
- Mumbai-Muscat
- Economy
- Loss: β¬200
- Desired solution
Expenses reimbursement
Kajal J
Verified | Dec 1, 2025Mumbai-Trivandrum
Economy
Delayed flight service from indigo
I am delayed at Mumbai for more than 3 hours Indigo contacted i never expect this kind of. Delay from indigo . This is too muchOverall
- Flight delay about 3 hours
- Mumbai-Trivandrum
- Economy
- Desired solution
Other - Voucher
Ipsita G
Verified | Dec 1, 2025Kolkata-Bangalore
Economy
Delayed flight more than 2 hours.
Flight delayed for more than 2hrs. Got the information after check in. I tried to reach to your chat service as well but they stopped responding.Overall
- Flight delayed more than 2hrs
- Kolkata-Bangalore
- Economy
- Desired solution
Refund
View more