IndiGo complaints: comments, page 6

Suresh B

Verified | Dec 1, 2025

Colombo-Madras

Economy

Boycott Worst indigo liers airline and jokers tent

Flight was delayed stating with the reason wether condition but sane time srilankan airlines operated on the sane day same destination twice the coordination and taking care of customers during 9 hrs delay was pathetic this airline need to be banned as it's worth for nothing there r old age pepls children's they didn't arrange any alternative r drinks r food anything..without considering about them these buggers put the counter atleast half a km away to get some bread and water ..most of the old age pep. And children's they didn't went there to collect it ..the airline staffs hided some where where the other airline srilankan airlines staffs helps with the direction to get the snack provided half km away ...after getting serious complaints regularly about this garbage airline Indigo why the AAA not cancelling the licence of this bull shit company is million dollar question

Overall

Very poor customer service and coordination on taking care and conveying the traveller's about delay

Colombo-Madras
Economy

Loss: €17844
Desired solution

Refund

Puneet D

Verified | Nov 29, 2025

Delhi-Chandigarh

Economy

No reason given

Flight was supposed to take off at 19:45, it was delayed till 22:00 Then at 21:20 we were asked to start the boarding. After boarding we were told that there’s no co pilot so we are waiting for another pilot. It’s 11:30 and still there’s no co pilot. Waiting at the plane without AC or any proper update about when exactly flight is going to take off

Delhi-Chandigarh
Economy

Daud K

Verified | Nov 27, 2025

Sharjah-Lucknow

Economy

pls clear my compansation for this delayed or i comtact with a legel advisor

i have delayed by 11 hours and no one contact me for this delayed. In lucknow I have a meeting with a very vip clint by taking his apoinment on call at 10 a.m . but due to long delay no my trip is useless.

Overall

the counter person doesnt inform any query well

Sharjah-Lucknow
Economy

Loss: €200
Desired solution

Manish K

Verified | Nov 27, 2025

Delhi-Patina

Economy

Terrible International to domestic journey with indigo airlines

I have personally requested for window seat at check in counter excutive , but while I boarding in flight my seat number has been changed at aisle side. When I ask why you have change my seat then executive told me you have to be pay for window seat. And also while tranfer from international to domestic,no one is coming for guide, really such a worst experience with this journey

Overall

All negative, no any support during transfer from International to domestic, and suddenly seat change and demand extra charges
Nothing, in future I'll not prefer this airline

Delhi-Patina
Economy

Desired solution

Other - I have personally requested for window seat at check in counter excutive , but while I boarding in flight my seat number has been changed at aisle side. When I ask why you have change my seat then executive told me you have to be pay for window seat.

Anonymous member

Verified | Nov 26, 2025

Ras Al Khaimah-Kochi

Economy

Terrible service and poor customer service

Travelled all the way from Dubai to Ras Al khaima airport spending more than 2 hours in taxi spending 340dhs. Flight was scheduled to start at 23.30 on 25/11/2025, however delayed more than 7 hours and uncertain about departure Causing huge trouble and discomfort. This impact’s my plans and return flight schedule incurred additional expenses. Very disappointing service.

Overall

Flight delayed for more than 7hours
Nothing

Ras Al Khaimah-Kochi
Economy

Loss: €250
Desired solution

Anonymous member

Verified | Nov 22, 2025

Economy

Sograa customer support ticket officer behaviour and machine not working properly

I was travelling from hyderabad to rajamundry before that and I came from dubai Air India AI2204 WHICH IS INTERNATIONAL FLIGHT and I took ticket from India to reach my hometown rajamundry in order to proceed I have visited the check in bag drop area first counter I have visited they said excess baggage so I have to pay 7000 rupees for 10 kilos and I agreed and visited the money exchange office to change my aed to inr however I've exhnage it and came back to different customer support ticketing offer her name is sograa now she says baggage is about 12kilos I said ok. Wait for 2 minutes I'll get the more cash since I've only 7000 inr which I've changed again I went and changed exchange the aed to inr 3rd time I've visited the same counter of sograa unfortunately she was not there the way she behave with the customer in a rude manner which no one can tolerate and when I came to the same counter she was not there I've struggled to change the money to inr and 3 different machines 3 different counters 3 different weights What the hell is this? I belive I did a mistake to choose indigo flight services or else this is just miscommunication or else staff neglegency and also I need a call back to this number +917032395587 And also. You can write me back at sheikjilani320@gmail.com Immediate response will be appreciated

Overall

Miscommunication at bag drop area
Nothing good

Economy

Desired solution

Other - Here in hyderabad domestic flight bag drop area I've met one lady for boarding pass and she said for extra baggage I hVe to pay 7000 rupees for 10 kilos and later and exchange the currency and came back with 8400 for again 12 kilos and now the final conclusion is weight is about 11 kilos for this also am ready to pay but they need only card where I've run for currency exhnage since I came from uae Air India flight I don't have Indian rupees but still they need only exactly 7800 But my point is bag drop machine is showing the different weights in different places I wanted to complaint on this lady sogra in indigo counter and I need call back from indigo team this miscommunication is from the machines or from the staff? And this is

Mantej S

Verified | Nov 16, 2025

Manchester-Amritsar

Economy

We had a flight from Manchester to Amritsar via delhi. However, flight was delayed by almost an hour to delhi airpot and they didn’t give us our luggage easily . It took us to get lighage around and hour and when we headed towards for checking in they didn’t allow us to . Its totally their fault as they are aware of it passengers around 40 waiting for Amritsar flight and supervisor named Kartar singh already know about that we have requested him he ignored us

Manchester-Amritsar
Economy

Sohini B

Verified | Nov 13, 2025

Kolkata-Bhubaneswar

Economy

pathetic airline and food service.

i am a corporate flyer and I cannot prebook my meals(sandwiches). I am not interested in 6E curated snack box. That is absolutely bogus! Flight is from Kolkata to Bhubaneshwar(K937GD) at 7:10am on 14th November 2025. i tried reaching out to customer care but they said food is not available in that flight but why will it not be available?i need to leave home at 5am in the morning and i will be very hungry. Please arrange for the food.

Overall

cant book corporate meals of sandwiches, not interested in 6E curated snack box, its bogus!

Kolkata-Bhubaneswar
Economy

Desired solution

Other - need proper non veg meal for the flight from Kolkata to Bhubaneshwar K937GD

Franklin R

Verified | Nov 12, 2025

Madras-Pune

Economy

No reason given

I had contacted the airline customer support they told me they will be processing my refund in next 24-48 hrs it’s being 4 days I have processed with the refund still my agent have not received any refund from the airlines.

Madras-Pune
Economy

Yuvraj S

Verified | Nov 12, 2025

Delhi-Indore

Economy

Mental harrashment need Refund

i reached at airport by 9:23AM, then after entry from entrance gate i rushed towards indigo check-in counter , it was a huge line i asked an indigo staff to assist me as i have a flight to Indore by 10:20AM , he suggested to go in next row. Once i reached at the counter the person sitting there told me check-in counter is closed now he cant do anything he just checked my boarding pass and suggested me to reach gate 14 and request there they will allow me to enter with my both bags . after so much hustle i reached at gate no 14 from where indigo flight no 6E902 was scheduled to. till that i was on time so I went to washroom for 5-10 mins once i came out my Harpreet who was at gate no 14 that time told me gate is closed they cant help me now. even not a single announcement happened that time. i requested him but he suggested me to go to gate no 44 when i will be assisted and will adjust in next flight. But once i reach there a lady was sitting there checked something and asked for payment of 2594 INR . and gave me next Indore flight. It was at 5:45 so i went to checkin area again there was an indigo representative sitting there named ISHA she told me you have access luggage so you will have to pay extra charges for that i saw her my last boarding pass where it was mentioned that 15 KG for check in and 10 KG was allowed in cabin. But she didnt listen anything even she had words with senior but they refused to listen anything and i paid 3500For extra luggage. Current i am at airport waiting for my flight i requesting for my refund it was totally mental harrashment.

Overall

poor cx service , i was in a big que asked for assistance for indigo cx care representation he just guided me towards next row once i reached there the person sitting on counter told me checkin is closed.
nothing

Delhi-Indore
Economy

Loss: €61
Desired solution

Refund

Deen Bandhu P

Verified | Nov 9, 2025

Lucknow-Athens

Economy

Technical problems

I called on customer care of Indigo. The most they could do is refund the original air fare only. Initially they told that it is 30 mins late then 1:30 hours and then 2 hours 40 mins and then 3 hours nad eventually flight got cancelled. I had an international flight from Delhi to Athens. I would have missed that if somehow reaching before time to lucknow airport luckily got me a seat in another flight from air India costing almost 20000 bucks which is quite huge.

Lucknow-Athens
Economy

Arshalang K

Verified | Nov 6, 2025

Ahmedabad-Kolkata

Economy

I reached at airport on time but there is too much rush in counters and that because unable to put luggage in baggage counter. I didn't receive any call or announcement from airlines.

Ahmedabad-Kolkata
Economy

Prateek Singh P

Verified | Nov 5, 2025

Delhi-Phuket

Economy

No reason given

I am writing to formally raise a complaint regarding the significant delay of my international flight 6E 1081from DEL to HKT, originally scheduled for 9:40 AM on 3rd November 2025. The flight was unexpectedly rescheduled to 3:10 PM, resulting in a delay of several hours. Due to this sudden change, I was left with no alternate flight option earlier in the day. I had already made all travel arrangements in advance, including a prepaid hotel booking planned by my partner as part of our honeymoon itinerary. Because of the delay, I arrived at the destination and checked into the hotel around midnight on 4th November, causing us to lose the first day of our honeymoon stay and the planned surprise arrangements. This situation caused not only financial loss (the unused hotel night) but also emotional distress, as it affected a once-in-a-lifetime experience. I kindly request you to review my case and provide appropriate compensation for the inconvenience and the loss incurred due to the airline’s schedule change. Please find attached copies of the flight ticket, boarding pass, and hotel booking receipt for your reference. I would appreciate your prompt response and resolution to this matter. Thank you for your understanding and assistanc

Delhi-Phuket
Economy

Astha V

Verified | Nov 4, 2025

Delhi-Pune

Economy

Technical problems

Flight was delayed for more than 4 hrs due to operational issue,pilot got changed.lot of discomfort,food expense and additional waiting charges in night for cab at Pune airport.moreover lot of discomfort and even a meal was not provided by indigo ,only two small pack of mixture and real juice is provided.

Delhi-Pune
Economy

Marc W

Verified | Nov 4, 2025

Dehra Dun-Goa

Economy

No reason given

Our flight from Dehradun got delayed due to unknown reasons. Then our flight got rebooked to the same destination the same day but several hours laters. Leading to a waste of our day at our already booked accommodation, thus I request money back for this single day lost. We only arrived late at night. Also we had to book a cab from the airport due to late arrival. Initially our friend had planned to pick us up, but was no longer available. Lastly we had some food at the airport which I like reimbursed.

Dehra Dun-Goa
Economy

Neetu S

Verified | Nov 4, 2025

Bangalore-Mumbai

Economy

Problems at airport

Baggage delayed, no food, stranded in the city, no air conditioner working, missed the business meeting, missed another flight, had to book a new hotel, food and medicines extra costing.

Bangalore-Mumbai
Economy

Deepak K

Verified | Nov 3, 2025

Hyderabad-Goa

Economy

No reason given

Subject: Formal Compensation Claim — Flight Cancellation Without Timely Intimation (PNR: Q41QWF | Flight 6E287 – 03 Nov 2025) Dear IndiGo Customer Relations Team, My name is Deepak Rajendra Kanojia (DJ NKD). I am writing to formally raise a complaint and compensation claim regarding the last-minute cancellation of my IndiGo flight 6E 287 (Hyderabad → Goa) scheduled on 03 November 2025, under PNR: Q41QWF. I am a professional DJ and had two confirmed events — a performance at Whisky Samba, Hyderabad on 2nd November 2025, followed by a private show at Holiday Inn, Goa on 3rd November 2025. To ensure seamless travel between my scheduled performances, I had: Booked a return flight from Goa to Hyderabad (PNR: PJ2PF5) for 2nd November, and Booked the Hyderabad to Goa flight (PNR: Q41QWF) for 3rd November. Parked my personal vehicle at Dabolim Airport, Goa, to drive directly to my next show upon arrival. However, the Hyderabad to Goa flight (6E 287) was cancelled abruptly, and the only communication I received was an email around 12:00 AM on 3rd November 2025. There was no SMS, phone call, or prior alert, and since I was already en route to the airport, the email went unnoticed until later. I was then informed that the alternate flight would land at Mopa Airport, which is considerably farther from Dabolim Airport, where my vehicle is parked. This means I would now have to travel from Mopa to Dabolim just to retrieve my car before proceeding to the venue — resulting in over 4 hours of lost time, additional travel expenses, and extra parking charges at Dabolim Airport. Due to this disruption, my private event at Holiday Inn, Goa had to be canceled by the client, who has requested a full refund of ₹40,000 for the performance. I can share the invoice and client communication as proof upon request. To add to the inconvenience, the IndiGo staff at Hyderabad Airport — specifically Mr. Sahil Krishnan (Staff ID: 59066) and Mr. Uday Kiran (Staff ID: 55258) — were uncooperative and dismissive when approached for assistance. They failed to provide any viable solution or support at a time when the situation required immediate attention and empathy. This entire incident reflects poor coordination, lack of proactive communication, and inadequate customer handling, which directly resulted in financial, professional, and reputational damage. I therefore request IndiGo to: Provide compensation for the financial loss (₹40,000 refund requested by the client) and professional damage incurred. Reimburse the additional expenses for travel between Mopa and Dabolim and extended parking charges. Issue a formal written apology acknowledging the mismanagement and poor handling of the situation. Please treat this as a formal claim and confirm the next steps for resolution within 7 working days. Failing to receive a satisfactory response, I will be compelled to escalate this matter to DGCA and relevant consumer forums, and if required, raise the issue publicly on my professional and social media platforms, as this incident has directly impacted my brand image and reputation. Attached are the relevant booking confirmations, boarding passes, and supporting documents for your review. Sincerely, Deepak Rajendra Kanojia (DJ NKD) +91 9930635289 djnkdbooking@gmail.com

Hyderabad-Goa
Economy

Lynn W

Verified | Nov 2, 2025

Nairobi-Mumbai

Economy

My luggage went missing, it was a black handbag.By the time I realized it, I was already outside the airport.

Nairobi-Mumbai
Economy

Priya N

Verified | Nov 1, 2025

Ahmedabad-Coimbatore

Economy

No reason given

In counter no one available to answer the delayed flight. No one help indigo side. My precious time

Ahmedabad-Coimbatore
Economy

Sreya B

Verified | Oct 29, 2025

Kolkata-Nasik Road

Economy

My flight was at 11:05 a.m. I came at airport at 9:30 a.m. I was Waiting in the long queue of Indigo for around 15 mins, then a airhostress named TRISHA MALO came and asked passangers to make a separate line for flight 6E334 heading to hyderabad, When I went to check in my luggage was overweight by 5kgs, Trisha Malo asked me to pay 3500rs for the extra weight, when I tried to pay through UPI it didn’t proceeded, and taking too long due to network issues and I had 500 rs short in cash. She said I can't pay any less but the exact amount. So I chose an alternative tshuffled few items from my luggage which took some time. I

Kolkata-Nasik Road
Economy

Shreyan C

Verified | Oct 27, 2025

Ranchi-Hyderabad

Economy

Misbehavior of Wheelchair Support Staff

To The Competent Authority IndiGo Airlines Subject: Complaint Against Misbehavior of Wheelchair Support Staff at Hyderabad Airport Reference: PNR – O42TRC Name of Passenger: Mrs. Shyamoli Chakraborty Dear Sir/Madam, I would like to bring to your kind attention an incident of misbehavior by a member of your wheelchair support staff at Hyderabad Airport. The passenger, Mrs. Shyamoli Chakraborty, is my 76-year-old mother. I had booked wheelchair assistance for her at both ends of her journey. The support staff at Ranchi Airport provided excellent service; however, the staff at Hyderabad behaved rudely and irresponsibly. He left my mother alone at the luggage collection area and also provided incorrect information to my sister, who had come to receive her. He informed her that my mother was at pillar no. 8, whereas she was actually at pillar no. 3. Thankfully, a kind lady at the airport assisted my mother in contacting my sister. I am deeply disturbed by this incident and request you to kindly take appropriate action against the concerned staff member to ensure such negligence and misconduct do not recur. Thank you for your attention to this matter. Yours sincerely, Shreyan Chakraborty Email: suchitacomputing@gmail.com Mobile: 9431394527

Overall

Poor Customer Service

Ranchi-Hyderabad
Economy

Desired solution

Other

Allk S

Verified | Oct 25, 2025

Mumbai-Chisinau

Economy

Because of flight delay I came Istanbul 90 min late & miss my flight from Istanbul to Chisinau )Turkish airline TK273 ) I hv informed indigo

Mumbai-Chisinau
Economy

Seema B

Verified | Oct 7, 2025

Tokyo-Delhi

Economy

Demand ticket and expenses refund

I am writing to file an urgent and formal complaint regarding the travel itinerary associated with PNR N5TENW (Partner PNR: 8VQOEI, E-Ticket: 3122301043566). I was denied boarding for my connecting flight from Bangkok (BKK) to Delhi (DEL), scheduled for 28.09.2025 at 17:10, resulting in significant distress, financial loss, and an 8-hour stranding at Bangkok Airport. I request a full refund for my original ticket and immediate reimbursement for the emergency replacement ticket I was forced to purchase. Details of the Incident and Service Failures Denial of Boarding Pass: I was not issued the boarding pass for the connecting BKK to DEL flight during my initial check-in for the first leg of the journey (which departed Haneda on 28.09.2025 at 10:40). Denial of Boarding: Upon attempting to board the IndiGo flight from Bangkok to Delhi, I was explicitly denied boarding due to the lack of the connecting flight's boarding pass. Carrier Confusion and Lack of Support: When attempting to resolve the issue, the staff of the partner airline (Japan Airlines) at Haneda advised that they "don't have any relationship with IndiGo," demonstrating a critical failure in inter-airline support for a non-self-transfer booking. Stranding at Airport: I was left stranded at Bangkok Airport for over eight hours (>8 hrs) without adequate assistance or resolution. Repeated Staff Misdirection: I was asked to leave the airport and check-in again twice, which is highly irregular and demonstrates a clear lack of training and proper procedure on the part of the ground staff attempting to manage the issue. Baggage Mishandling: IndiGo/Airport staff at Bangkok had no knowledge of my checked-in baggage's whereabouts. After multiple requests, one security staff member eventually located my bag in the unclaimed baggage area, indicating severe mishandling of my property. Forced Expense: Due to this denial of service, I was forced to purchase an emergency replacement ticket with Thai Airways from Bangkok to New Delhi at a cost of AUD 444.66. Specific Questions Requiring Explanation As this was not sold as a self-transfer ticket, I require immediate answers to the following: Why was I not issued a boarding pass for the connecting flight at the start of my journey, or provided with assistance to secure it? Why was my checked-in baggage, intended for Delhi, left unsecured in the unclaimed baggage area at Bangkok Airport? Demand for Resolution I demand a complete refund for my original IndiGo ticket (PNR N5TENW) and full reimbursement of AUD 444.66 for the unavoidable emergency ticket purchased on Thai Airways. I expect a formal acknowledgment of this complaint and confirmation of the initiated refund and reimbursement process within 7 business days. I have attached copies of my original e-ticket and the Thai Airways purchase receipt for your review. Sincerely, Seema Bharti

Overall

Boarding pass for connecting flight not issued

Tokyo-Delhi
Economy

Loss: €445
Desired solution

Refund

Expenses reimbursement

Seema B

Verified | Oct 7, 2025

Tokyo-Delhi

Economy

Demand ticket and expenses refund

Overall

Boarding pass for connecting flight not issued

Tokyo-Delhi
Economy

Loss: €447
Desired solution

Refund

Expenses reimbursement

David H

Verified | Oct 4, 2025

Manchester-Mumbai

Economy

Technical problems

Our flight (on 22 September) to Mumbai from Manchester was cancelled at the gate at Manchester airport. It was announced this was due to technical problems with the plane. We were put up at an hotel near Manchester airport for the night and we flew on the next Indigo flight to Manchester next day (at the same time our flight was supposed to fly on the monday). We had paid for extra leg room (£15) but as the flight was full we didn't get extra leg room, which made for an uncomfortable ride for a six foot two inch man. We had an hotel booked in Bangkok but we lost one days stay due to the cancelled flight. Our holiday stay in Bangkok was reduced too.

Manchester-Mumbai
Economy

Gayatri D

Verified | Sep 26, 2025

Brussels-Mumbai

Economy

Problems at airport

I am writing to raise a formal complaint and compensation request regarding my recent international journey with IndiGo. I travelled on Flight TK1938 from Brussels to Mumabi via Istanbul on 20 sep 2025. My Booking Reference (PNR) is UBEURK and my name is Nilesh The journey was highly inconvenient due to two major issues. First, there was a delay of over three hours at Brussels Airport caused by a cyber-attack that disrupted operations and created extremely long queues. After boarding, passengers, including myself, were kept waiting inside the aircraft without clear information, which led to significant discomfort. Second, upon arrival at mumbai at around 6:00 AM, one of my checked-in bags did not arrive from Brussels. I spent nearly 1.5 hours searching and filing a complaint, only to be informed that the baggage had not been sent from Belgium. My baggage was delivered to me only after two days, during which I had no access to my clothes and essentials and was forced to make urgent purchases to manage. In light of the above, I request appropriate compensation for the 3-hour flight delay and the 2-day baggage delay, along with reimbursement of the reasonable expenses I incurred for clothing and essentials. For your reference, I have attached the following documents: Boarding pass & e-ticket Baggage complaint/PIR reference Receipts of purchases for essentials Baggage delivery confirmation As this was an international journey, the provisions of the Montreal Convention and EU Regulation EC 261/2004 (for delays from an EU airport) are applicable. I therefore kindly request IndiGo to process my compensation claim and reimbursement at the earliest. I would also appreciate a written confirmation and a clear timeline for settlement.

Brussels-Mumbai
Economy

Nilesh J

Verified | Sep 26, 2025

Brussels-Mumbai

Economy

Problems at airport

m writing to raise a formal complaint and compensation request regarding my recent international journey with IndiGo. Flight Number: TK1938 Date of Travel: 20/09/2025 Sector: Brussels – Mumbai Booking Reference (PNR): UBEURK Passenger Name: Nilesh Jagtap/ Gayatri Dhumal 1. Flight Delay at Brussels Airport At Brussels Airport, there was a major cyber-attack that disrupted airport operations and led to extremely long queues. As a result, my flight TK1938 was delayed by over 3 hours after boarding. We were kept waiting inside the aircraft without clear information. This delay caused significant discomfort and inconvenience, especially as it was an international journey. 2. Delayed Baggage Delivery Upon arrival at [Destination Airport] at 6:00 AM, I discovered that one of my checked-in bags had not arrived from Brussels. I spent nearly 1.5 hours searching and filing a complaint, only to be informed that my baggage had not been sent from Belgium. I received my baggage only after 2 days, during which I had no access to my clothes and essentials, forcing me to make urgent purchases. 3. Claim for Compensation Due to the above, I request appropriate compensation for: Flight delay of over 3 hours Baggage delay of 2 days, along with reimbursement of reasonable expenses incurred for clothing and essentials during this period

Brussels-Mumbai
Economy

Anil Jeevan D

Verified | Sep 23, 2025

Mangalore-Male

Economy

flight cancelation and delay to reach male

Dear IndiGo Customer Relations, I am writing to formally request compensation for a significant disruption I experienced on 13 September 2025 due to the delay and cancellation of my scheduled IndiGo flight. My original flight was scheduled to depart at 7:25 AM, but was delayed due to a technical issue, then cancelled and rescheduled to 12:00 PM. This change caused me to miss my connecting international flight from Bangalore to Malé at 1:10 PM, resulting in considerable inconvenience as it was my first day of business trip and missed my meetings. I understand from the DGCA Civil Aviation Requirement guidelines that: For delays exceeding 2 hours, passengers are entitled to rebooking or full refund which is done from the Airline. If the delay leads to missed connections, especially for onward international travel, passengers may be eligible for compensation, depending on the cause and notice provided. IndiGo is expected to offer meals, refreshments, and alternate arrangements in such cases, Which was not done. even water was not offered. Compensation is applicable unless the delay is due to extraordinary circumstances (e.g., weather). In this case, the delay was due to a technical fault, which is not classified as extraordinary under DGCA rules. I request that IndiGo kindly review my case and provide appropriate compensation for the missed connection and associated inconvenience. I am happy to provide boarding passes, receipts, and any other documentation required. Thank you for your attention to this matter. I look forward to your prompt response.

Mangalore-Male
Economy

Loss: €100
Desired solution

Anonymous member

Verified | Sep 2, 2025

Kolkata-Kuwait

Economy

not at all supportive ,rude customer service.

we booked a ticket for our staff(labor) who was declined in the immigration, so we tried contacting indigo about it, and cancel the ticket but they wouldn't agree even though it was before 4 hr., so I'd still like a refund as the ticket wasn't used

Overall

received no help to the situation we were in.
nothing

Kolkata-Kuwait
Economy

Loss: €116
Desired solution

Refund

Other - we tried to cancel our ticket according to the rule, but they denied, and no refund was proceeded even though we reached out at time. (the ticket was declined in the immigration which cost 116 kd and it was a labor) their customer service is very poor.

Lina S

Verified | Aug 19, 2025

Kathmandu-Ahmedabad

Economy

Customer negligence after booked meal

1)Indigo flight doesn't serve meal as per booked INDIGO international flight ticket PNR -05KGKZ 2) IndiGo customer care also doesn't support as requested and failed to customer real time support in this emergency situation of ladies solo traveller case

Overall

Customer negligence after booked meal not to be delivered
Only boarding facility

Kathmandu-Ahmedabad
Economy

Loss: €2500
Desired solution

Refund

Other - Veg meal not received as per booked INDIGO international flight ticket PNR -05KGKZ

Ahssan S

Verified | Aug 11, 2025

Economy

Delay Baggage Compensation - DOH6E43813

I would like to raise concerns regarding the bagage missing ref to DOH6E43813. I booked the flight via Qatar airways hoping to seek best serivces. Unfortunately I have been faced the subjected issue. I would like to report and claim for compensation for these hurdles. Its been more than 12 hours and my luggages has not been traced. Attached report for your reference No proper response or update available.

Economy

Desired solution

Frank C

Verified | Aug 9, 2025

Economy

THE REPLACEMENT AIRCRAFT WAS NOT AIRWORTHY!!

WE WERE TREATED LIKE "THIRD CLASS CITIZENS" FROM THE TIME WE ENTERED HEATHROW AIRPORT ON THURSDAY THE 7TH. OF AUGUST 2025! HOWEVER, THINGS WERE TO TAKE A VERY "FRIGHTENING AND LIFE THREATENING EXPERIENCE" WHEN WE WERE "COACHED OUT OF THE AIRPORT TERMINAL" IN ISTANBUL WITHOUT "ANY WARNING" OF WHAT WAS TO FOLLOW!! ARRIVING AT OUR DESTINATION "ALMOST ON THE OUTSKIRTS" OF ISTANBUL AIRPORT WE SAW SEVERAL AIRCRAFT BEING "DISMANTLED" AS IT WAS THE "BREAKER'S YARD OF OLD AIRCRAFT"!!! OUR COACH STOPPED BY THE LANDING STEPS OF "WHAT WE WOULD COME TO LEARN" WAS A "CONDEMENED TURKISH AIRCRAFT" WITH "NO AIRLINE MARKINGS", BUT WHAT WAS "TO COME NEXT" WOULD BE A "SIGHT FROM HELL"!!! AS THE INSIDE OF THIS "CONDEMENED AIRCRAFT" WOULD BRING BACK "MEMORIES OF AUSCHWITZ" REVISITED AS THERE WERE, "DAMAGED AIRCRAFT SEATS","MISSING WARNING SIGNS", "THE SMELL OF DECOMPOSING CARPETS AND SEATING" AND WE WERE TO BE "LOCKED IN THIS AIRCRAFT FROM HELL" THROUGH A "JOURNEY LASTING OVER 7 HOURS" NOT KNOWING "IF WE WOULD EVERE REACH OUR DESTINATION" ALIVE!! THERE WAS AN EARY SENSE AMOUNG ALL OF PASSENGERS THAT THIS COULD BE OUR "LAST FLIGHT TOGETHER" TO THE "UNKNOWN FUTURE" IN THIS AIRCRAFT!! "PRAYERS WERE BEING HEARD" ALL AROUND THE AIRCRAFT AS THE "ENGINES WERE TURNED ON" AND THE "SUDDEN PULL AWAY" OF THE AIRCRAFT RESULTING IN "SMOKE FROM THE WHEELS" OF AN AIRCRAFT "THAT HAD BEEN STANDING" FOR WHO KNOWS HOW LONG AND WAS ABOUT TO TAKE A RUN DOWN THE RUNWAY!! ALL THE PASSENGER'S AROUND ME HAD THE SAME THOUGHTS RUNNING THROUGH THEIR MINDS...."PLEASE GOD, TAKE US SAFELY INTO THE ISTANBUL SKIES AND NOT A REPEAT OF THE TRAGIC "AIR INDIA CRASH"!!! THE REMAINING "SECONDS OF THE FLIGHT" TAKEING OFF INTO THE TURKISH SKIES WAS WELCOMED WITH "A SIGH OF RELIEF" AND AFTER "OVER SEVEN HOURS OF A JOURNEY INTO HELL" JUST THE SIGHTS OF DELHI BROUGHT "A SMALL SIGN OF RELIEF" AS THE "LAST BUT MOST IMPORTANT PART OF OUR JOURNEY" WAS AROUND THE CORNER..."THE SAFE LANDING" OF "A CONDEMENED TURKISH AIRCRAFT"!! THE "REST WILL BE REMBERED AS THE JOURNEY THAT NONE OF US EVER ASKED FOR OR SHOULD HAVE BEEN EVER ALLOWED TO UNDERTAKE"!! "INDIGO AIRLINES" ....WE LOOK FORWARD TO "SERIOUS COMPENSATION AND UNRESERVEABLE APOLOGIES"...ALL ROUND!!!

Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Srividhya B

Verified | Aug 8, 2025

Economy

Luggage was broken. Chennai

My new luggage broken when I received in Chennai. I reported in the airport. No response to the mail

Economy

Loss: €15000
Desired solution

Kirubananthan R

Verified | Mar 18, 2025

Economy

Due to mishandle of your ground staff my luggage had damaged

I had reported to your ground staff in Penang regarding the damages on the luggage wheel which had broken. He took photos of the boarding card and luggage and request me to make a claim on indigo website because there's no office in Penang, Malaysia

Economy

Desired solution

Radek N

Verified | Jan 29, 2025

Phuket-Istanbul

Economy

Influence by other flights

I was flying from Phuket - Aberdeen. I arrived in Mumbai with no problems but we were delayed 4 hours from when we were supposed to initially arrive but that was communicated on the day before. In Mumbai, all the people travelling to instanbul were told to sit in a small room for around 3 hours before we found out OURSELVES, on our phones that our flight is delayed a further 3 hours. With Indigo staff right there and being very unhelpful, telling them I will now not be able to make my Amsterdam flight in Istanbul they simply told me “its not their problem” and that “i can sleep on the floor”. In absolute rage I went through check in and was on the phone to my mum breaking down the whole time in Mumbai as not only was the situation horrible the people made it so much worse. We eventually get onto the flight around 1pm, we were scheduled to depart at 930am and didn’t leave till around 2pm. We arrive in Istanbul and I have missed 2 flights, so to get back home I had to book a flight to London in hopes of making it to Aberdeen the next morning. However in London all flights to aberdeen were cancelled (Not Indigos Fault, but I would’ve already been home if not for the 8 hour delay or whatever it was.) We were originally supposed to leave at 5:55am and didn’t leave until 2pm. I didn’t arrive in Aberdeen until Saturday the 25th of January, bearing in mind my journey began on the morning of the 23rd. In addition. The people at Indigo in Mumbai were some of the most unhelpful and unkind people I have ever met. Continually telling me that it is not their problem, and that i can sleep in the airport. Didn’t offer to sort me a flight home, a hotel or nothing? They were absolutely horrible people and they should be investigated and never work at places where they need to help people ever again. Due to the incompetence of Indigo I lost around €400 and probably about 5 years of my life in stress.

Phuket-Istanbul
Economy

Maria S

Verified | Jan 17, 2025

Porto-Mumbai

Economy

No reason given

At the airport, Turkish Online told us that the flight was cancelled more than a month ago and no one informed us. No one gave us any explanation. Indigo Airlines does not respond. Horrible. I need to buy a hotel to sleep in Porto tonight. No one gives us an explanation. Horrible.

Porto-Mumbai
Economy