LOT Polish Airlines complaints: comments, page 2
323 comments
Walaa K
Verified | Aug 31, 2026Oslo-Riyadh
Economy
Adding more stop with more time without refund
1. BACKGROUND AND TIMELINE Original Itinerary: Oslo (OSL) → Warsaw (WAW) → Riyadh (RUH) – one stop only Original Travel Date: 7 August 2026 Passengers: 6 (4 adults, 2 children aged over 7) Notification of Cancellation: 24 July 2026 (14 days before departure, no reason provided, no alternative offered at that time) 2. SEQUENCE OF EVENTS On 24 July 2026, LOT cancelled our return flight from Oslo to Riyadh without providing a reason or an alternative routing. I immediately requested re-routing under EC261 Article 8(1)(b), demanding a one-stop connection comparable to the original itinerary. LOT initially offered a two-stop routing, which I formally rejected as a breach of "comparable transport conditions." LOT imposed a two-stop routing (Oslo → Warsaw → Cairo → Riyadh) with the statement: "It must be routed via Warsaw and Cairo. No exceptions to this procedure can be made." Faced with no realistic alternative within a short time frame and travelling with a family of six, I was forced to accept this materially inferior routing. 3. THE ACCEPTED ALTERNATIVE ROUTING (FORCED UPON US) Original itinerary: 1 stop, total journey time approximately 9–10 hours. Forced alternative: 2 stops, total journey time approximately 25+ hours (including an overnight layover in Cairo). Net degradation: +1 additional stop, +15 hours of additional travel time, overnight layover requiring hotel accommodation. I am claiming compensation for the material degradation of our journey
Overall
poor alternatives for flights or refund
- Oslo-Riyadh
- Economy
Kaisa A
Verified | Aug 28, 2026
Miami-Tallinn-ulemiste International
Economy
"The flight was overbooked/full, so I was denied boarding and my trip was delayed to the next day
- Miami-Tallinn-ulemiste International
- Economy
Indranil M
Verified | Aug 28, 2026Warsaw-Ottawa
Economy
I came to Ottawa for attending a conference Qcrypt 2026 and my baggage came 3 days after I came to Ottawa. I had to buy clothes shoes jackets. I even lost my poster and therefore I could not present it in the confernece. I was so stressed out that I forgot to keep all my bills just had to buy a lot of things . I got my luggage back after 3 days on 26 th Aug while my journey date was 23 rd Aug. These 3 days were a nightmare for me.
- Warsaw-Ottawa
- Economy
Jeevan B
Verified | Aug 27, 2026Keflavik-Rome
Economy
Our checked baggage for four passengers did not arrive in Rome on our LOT Polish Airlines flight from Keflavík. We had to remain in Rome to collect the baggage and consequently missed our scheduled tour, making the additional hotel stay necessary. We also had only warm clothing, which was unsuitable for Rome’s hot weather. We are claiming only the hotel accommodation, lunch for four people, and necessary taxi fares. The EUR 80 return taxi fare with our luggage has no receipt because of a technical issue with the taxi payment system. Although our policy limit is considerably higher, we did not purchase replacement clothing, toiletries, or other unnecessary items. We minimized our expenses and are claiming only the genuine and reasonable costs directly resulting from the baggage delay.
- Keflavik-Rome
- Economy
Anrifoudine S
Verified | Aug 27, 2026Paris-Riga
Economy
The last time I saw my luggage was at Charles de Gaulle; beyond the inconvenience this has caused, I now have to find a way to replace certain items, as I cannot get by without my belongings—I need them to eat and keep warm.
- Paris-Riga
- Economy
Parminder B
Verified | Aug 27, 2026London-Warsaw
Economy
my first big bag was checked in and then the airline crew said I had to check in my smaller cabin bag as flight was full. It had no lock on it but they said it would be fine and that i had no choice. The lady at desk gave me my passport with boarding pass and assumed she had stuck luggage receipt on back of passport but appears she didnt!! The bag never arrived in Warsaw!!
- London-Warsaw
- Economy
Razvan H
Verified | Aug 27, 2026Reykjavik-Suceava
Economy
The incovenience is that i don't have my baggage from a week now,i had some things inside what i was need it this week plus the bag is a trolley American Tourister ho is not cheap and now i think is all scratched
- Reykjavik-Suceava
- Economy
Burak D
Verified | Aug 26, 2026İstanbul-Amsterdam
Economy
Successful claim
They sold to many seats which made me a standby passenger. This caused me my job the next day. So i lost also money for my job. What about this?
- İstanbul-Amsterdam
- Economy
- Successful claim
Anna D
Verified | Aug 26, 2026Sofia-Copenhagen
Economy
Claim escalated to airline
I travelled from Sofia-Warsaw-CPH on the 13th of August. On the 16th I had a planned travel from CPH to the Faroe Islands. On the 13th when arriving my luggage was missing. I filled a report on the airport and the person at the desk notified me that once the luggage arrives in CPH it will be delivered to my hotel which I have appointed in the claim. I did not receive any other information by LOT or the CPH airport anymore. I tried to call LOT several times but it was absolutely impossible to get in contact with them. In the middle of the night between 14th and 15th of August I managed to get in contact with a LOT Agent on the phone and they confirmed that my luggage was delivered on the 13th in the evening at CPH airport. However, I was not notifies in any official way about this. I asked LOT agent to send an official claim that I need my luggage to be delivered as soon as possible on the 15th because on the 16th I had a further North flight to the Faroe Islands and that all my camping equipment was in the suitcase. The LOT agent confirmed that it is the airport which delivers it to the hotel and that I dont need to go to the airport. On the 15th in the morning I tried to get in contact with CPH airport and at 12:00 am I received an e-mail that my luggage was put on a Lufthansa flight back to Bulgaria. This is why when I left to the Faroe Islands I needed to buy all the absolutely necessary things: as jacket, rain jacket, rain pants, two T-shirts, sweatshirt, head and gloves in order to pass for the 6 days there. I also needed to book a small room in Torshavn because all my tent, sleeping bag, sleeping mat and all the cooking pots, etx. was in the check-in luggage which was returned to my home airport. This is why I am submitting a request for the absolutely necessary clothing that I bought for the amount of 533.74 EUR and additionally for renting a room in Torshavn, Faroe Islands for the amount of 703.01 EUR. All together amounting at 1236.74 EUR. Have you already received all your luggage? If so, when? - Yes, I received it on the 22th of August at Sofia Airport How many bags are missing? - 1 bag was missing Did the airline provide any cash allowance for incidentals? If so, how much? - No, not at all. For the check-in luggage I paid 64 EUR per suitcase of 23 kg.
- Sofia-Copenhagen
- Economy
- Claim escalated to airline
Nikoula M
Verified | Aug 25, 2026Warsaw-Rome
Economy
Complaint Summary – Lost Luggage We are extremely disappointed with the way our lost luggage was handled. My husband is a cancer patient with ongoing health problems, and unfortunately, his luggage contained important medication and personal belongings. Although we managed to purchase replacement medication, it was not the same medication he normally takes, which caused him additional stress and anxiety during our trip. We were repeatedly told that the luggage would not reach the cruise ship in time, and that it would instead be sent to us in Cyprus. This meant that my husband was facing the possibility of spending the entire trip without his clothes and belongings. Despite our continuous efforts to contact the airline and obtain updates, we received very little information and had to repeatedly chase them for answers. The entire situation caused us significant stress, especially considering my husband’s medical condition. We understand that luggage can sometimes be delayed or lost, but we expected much better communication, assistance and consideration given the circumstances.
- Warsaw-Rome
- Economy
Sara D
Verified | Aug 24, 2026Oslo-Tokyo
Economy
Technical problems
we got some voucher for food. and hotell and taxi. But we didn’t have our toiletries. And we lost our hotel booking in japan because of late arrival- Oslo-Tokyo
- Economy
Khrystyna L
Verified | Aug 21, 2026Rzeszow-Split
Economy
Successful claim
Dear LOT Polish Airlines Customer Relations Team, We travelled from Ukraine to Croatia for our first short holiday since the beginning of the full-scale war five years ago. We booked and paid a considerable amount for an 11-day stay at a hotel in Brela, hoping for a brief opportunity to rest and recover from the extremely difficult circumstances we have been living through. Unfortunately, approximately half of our holiday was ruined because our baggage did not arrive with us. For almost six days, we were left without our personal belongings and essential items. This caused significant discomfort, stress, inconvenience, and additional expenses throughout what was supposed to be a long-awaited and much-needed holiday. The situation is especially unacceptable because there was sufficient time between our connecting flights for the baggage to be transferred. Therefore, the delay appears to have resulted from serious mishandling or negligence by the airport personnel responsible for servicing LOT flights. What made the situation even more distressing was the complete lack of meaningful communication. For nearly six days, we had no reliable information about the location of our suitcase or whether we would receive it at all. The only status displayed on the website was that the baggage was “being traced.” No useful update, explanation, estimated delivery time, or proactive assistance was provided. It is difficult to describe how frustrating and humiliating it was to spend such a significant part of an expensive holiday without our clothes, personal belongings, and basic necessities. We were forced to waste valuable holiday time dealing with the consequences of a problem for which we were not responsible. The cost of the hotel and the limited duration of our stay made every lost day particularly significant. This was not a minor inconvenience. LOT’s failure to deliver our baggage promptly, together with the unacceptable lack of information and customer support, substantially diminished the value and enjoyment of our trip. For passengers travelling from a country at war and taking their first holiday in years, this experience was particularly upsetting and deeply disappointing. We therefore request: * full reimbursement of all reasonable expenses incurred due to the delayed baggage; * appropriate financial compensation for the serious disruption, distress, and loss of enjoyment caused; * a clear written explanation of how our baggage was mishandled despite the sufficient connection time; * confirmation of what measures LOT will take to prevent similar incidents in the future. We expect LOT Polish Airlines to take full responsibility for this unacceptable failure and to provide a fair and substantive response rather than a generic apology. Please treat this matter as a formal complaint and respond within the applicable statutory timeframe. Yours faithfully, Khrystyna Lishchuk-Yakymovych
- Rzeszow-Split
- Economy
- Successful claim
Dagnija B
Verified | Aug 21, 2026Riga-Cluj-napoca
Economy
I have a cancer. In luggage was my pils. We are in Romania to wedding. All presents and new closes was in luggage
- Riga-Cluj-napoca
- Economy
Oleksandr T
Verified | Aug 19, 2026Rzeszow-Lisbon
Economy
My luggage was lost and I couldn’t get help from LOT, and local airport employees helped me file a report. Then I was told it was found and is being delivered to me at 15:00 on the next day after my flight. Nothing happened and I had to call them 5 times and every time I was told it is being delivered and I was given the set delivery time. I had to be home or close to home in order to get it. After two days nothing was still delivered and I was told the luggage returned to the airport that was really far from where I live.
- Rzeszow-Lisbon
- Economy
Eva B
Verified | Aug 18, 2026Vilnius-Zurich
Economy
The luggage was delayed and all the gifts were there also some toiletries and we had graduation ceremony
- Vilnius-Zurich
- Economy
Eva B
Verified | Aug 17, 2026Vilnius-Zurich
Economy
It was a graduation ceremony and my parents had to buy all the gifts for teachers, and some toiletries and makeup
- Vilnius-Zurich
- Economy
Simonas S
Verified | Aug 17, 2026Bucharest-Vilnius
Economy
Because of delayed baggage, we had to wait one more day to leave the city and missed part of the already made plans.
- Bucharest-Vilnius
- Economy
Athos T
Verified | Aug 16, 2026Larnaca-Warsaw
Economy
Successful claim
I had to report the missing luggage at the airport and took me about 20 minutes, 45 minutes including the wait time at the belts. I received my luggage 2 days later, but I had to spend half a day to buy the necessary items.
- Larnaca-Warsaw
- Economy
- Successful claim
Sofija B
Verified | Aug 15, 2026Zurich-Riga
Economy
My baggage contains very valuable items to me, it includes my laptop charger and without it I can’t use my laptop. It also contains my skincare and without it my skin faced side effects which caused me emotional distress.
- Zurich-Riga
- Economy
Matta E
Verified | Aug 14, 2026Riga-London
Economy
When I tried to online check in, the LOT app showed that I have done it and showed me both seats that are mine for the flights from Riga to Warsaw and then from Warsaw to London. The LOT official page only sent me the first boarding pass and when I wrote to the company they assured me that I will receive it. At the gate in Riga I asked the worker is this normal and they also assured me that my pass will get copied at the gate in Warsaw. My first plane was delayed so I rushed to the second flight and when I explained my situation they asked me why didn’t I come earlier but I physically couldn’t. And the interesting part is that there were three more people with similar issues. One couple was denied boarding because they allegedly “had cancelled”, but they hadn’t, and there was a woman with the exact situation. Now I’m loosing money on hotel reservations and classes I had booked later on this evening.
- Riga-London
- Economy
Tanya B
Verified | Aug 13, 2026London-Sofia
Economy
When we arrived in Sofia we found out that our baggage is missing. We had an important meeting and we had a plan to go to the beach but everything was delayed.
- London-Sofia
- Economy
Jared D
Verified | Aug 11, 2026Krakow-Dubrovnik
Economy
Successful claim
I lost our luggage for a total of 9 days. This made it very difficult to survive on the clothing we bought as i didn’t have enough money to replace everything in my bag
- Krakow-Dubrovnik
- Economy
- Successful claim
Andrew C
Verified | Aug 11, 2026Krakow-Dubrovnik
Economy
Successful claim
My checked luggage has been missing for more than 10 days since my flight, leaving me without essential clothing, toiletries and personal belongings for a significant part of my trip. I have had to purchase replacement clothing and other necessary items out of pocket simply to continue my travels. This has caused considerable inconvenience, stress and additional expense, as I have been travelling without access to the majority of my belongings. I urgently need my luggage returned, as it contains essential personal items that I cannot reasonably replace for the remainder of my trip
- Krakow-Dubrovnik
- Economy
- Successful claim
Luke J
Verified | Aug 11, 2026Krakow-Dubrovnik
Economy
Successful claim
We were on a sail boat for a week with no luggage. What was meant to be an amazing holiday was incredibly stressful.
- Krakow-Dubrovnik
- Economy
- Successful claim
Marianna G
Verified | Aug 9, 2026Warsaw-Kosice
Economy
Last time I spotted my luggage was from the plane from Frankfurt after landing on Warsawe Chopin Airport, from behind the Windows od the plane - Two men where loading the luggages on trolley, they jave put mine into the veru left corner of trolley (from mine pointa od view on plane) on some other luggage, than on mine was put another one, so mine was in the middle of IT. Luggage was shiny black plastic with Stripes, my name and address was pinned on top, using letter P with black leather Strip. Number encoding on the súde of luggage. IT contained four little wheels.
- Warsaw-Kosice
- Economy
Subhajit P
Verified | Aug 7, 2026Delhi-Venice
Economy
It has been 7 days since my flight from Delhi to Venice (via Warsaw), and my baggage has still not arrived. The case file was transferred from Venice Airport Lost & Found to LOT Polish Airlines, but I have received no status updates or helpful information despite reaching out to the airline directly. Critical Impact: (1) Essential Medication: My luggage contains a vital supply of my daily prescribed antidepressant medication and liver medicines. My emergency travel supply has run out, creating an urgent medical situation while abroad. (2) Essential Belongings & High-Value Items: The bag contains my personal clothes, toiletries, and expensive traditional sweets and gifts intended for my employer and colleagues. Due to the prolonged delay and lack of communication, I am incurring emergency expenses to replace essential items and arrange urgent medical consultations for my prescription.
- Delhi-Venice
- Economy
Mubarak S
Verified | Aug 6, 2026Schonefeld-Malta
Economy
I traveled from Berlin - Warsaw - Malta With a connecting flight of an hour 30 min between, I checked my bag in at Berlin and continued with my hand luggage through my travel The first flight was delayed an hour + and the second flight about 48min, I can start getting pissed about the delay and this and that but it was done I just wanted to get to my Airbnb, the I can’t find my luggage, this was meant to be my birthday trip and I put a lot of effort into getting here, I landed and couldn’t find my box to add to all the shit that has already happened, I don’t have boxers to change into neither tho I have clothes or shoes to wear al because The polish airline can’t do their Job I’m looking for a compensation for more than 1900 Because I spent a lot of money preparing for this holiday and I couldn’t use anything literally, I had to buy second hand clothes to have something to wear It’s been mentally and physically stressful and I just wanted to have a good time For each day I don’t get my box all expenses will be Fucking paid for by all means from my time- my hotel to every fucking penny I spent on shit I already have I can’t even take pictures of my self Horrible HORRIBLE HORRIBLE Experience with this shitty airline
- Schonefeld-Malta
- Economy
Ati̇lla P
Verified | Aug 6, 2026Duesseldorf-İstanbul
Economy
I had two luggages at check-in. One luggage out of two is missing. I received the one with number 607285 on 04.08.2026, at 1 AM. I haven't received the one with number 607299. One luggage is missing: its number is 607299. I was not provided any cash allowance. The last time and place I saw my missing luggage was on 02.08.2026 8:15 AM at Düsseldorf Intl Airport. I did not pay any suitcase or checked luggage fee. I did not declare the value of my luggage with the airline. I did not pay for any excess or overweight luggage. I have filed a PIR in person. The luggage was supposed to be delivered no later than 03.08.2026 but it seems to be lost. I have provided the necessary documents. My priority is for this luggage to be delivered to me as soon as possible to my Istanbul address. Thank you in advance.
- Duesseldorf-İstanbul
- Economy
Fawzia N
Verified | Aug 5, 2026Amsterdam-Cairo
Economy
No reason given
we were supposed to arrive on the 27th of july at 03:00 in cairo, but we arrived on the 28th of july around 12:00 midday. we called lot airlines a few times, even my family that was in egypt contacted them, but they didn’t tell us why it got cancelled and told us the problem now wasn’t theirs anymore, even though our baggage wasn’t loaded in on their behalf and we had to explain our story to so many people on schiphol airport before they could board us, which wasn’t our duty. we were stuck in paris, our baggage was in amsterdam, we slept there and we had to pay for food and drinks while the food spots weren’t even open 24/7, which caused alot of stress- Amsterdam-Cairo
- Economy
Dima A
Verified | Aug 4, 2026Riyadh-Brussels
Economy
No reason given
Both the departure and the arrival flights were cancelled and nobody at the airport was willing to help and were told that we had to call ourselves to the LOT help service desk to get a rebooking and now I have received a bill of 1100€ from my phone calls because it was outside the Netherlands but I had no choice but to call otherwise I would be Stuck there with nobody and no money. Very disappointed and arrived later than planned by the invitation.- Riyadh-Brussels
- Economy
Filippo G
Verified | Aug 4, 2026Milano-Tokyo
Economy
The incident showed a neglect of our luggage, since we were told to not take any hand luggage with us but to store and deliver them.
- Milano-Tokyo
- Economy
Nicholas D
Verified | Jul 30, 2026Newark-Vilnius
Economy
I had to delay taking important medications. If it had not arrived today, I would have have had to pay out of pocket for a doctors visit to get a prescription.
- Newark-Vilnius
- Economy
Prithviraj Amarendra J
Verified | Jul 28, 2026Tbilisi-Stockholm
Economy
I have more receipts that I didn’t attach… but the ones I have attached should be sufficient. Please let me know. My first flight was delayed by an hour and I just made in time to the connecting flight. I had some food items that I didn’t include receipts of. Hopefully they haven’t gotten spoiled. I have received my bag from the courier just now…a day and half later…
- Tbilisi-Stockholm
- Economy
Martin I
Verified | Jul 28, 2026Sofia-Vilnius
Economy
Successful claim
I travelled with LOT Polish Airlines from Sofia (SOF) to Vilnius (VNO) via Warsaw (WAW) on 29 June 2026 on flights LO775 and LO632. My checked baggage did not arrive in Vilnius and I immediately filed a Property Irregularity Report (PIR No. VNOLO35031/29JUN26/1610GMT) in person at Vilnius Airport Lost & Found. The last time I saw my baggage was at check-in in Sofia. One checked suitcase was missing. It was not a gate-checked cabin bag. LOT did not provide any cash allowance, voucher or advance payment for essential expenses. During the delay I was in Lithuania on a business assignment as an Aircraft Engineer and I had to purchase essential replacement items in order to continue my work and daily activities. The purchases were made on the fifth day of the delay, after it became clear that the baggage would not be delivered within a reasonable timeframe. I deliberately purchased discounted items whenever possible and avoided premium or luxury products. The total documented amount of the reimbursement claim is EUR 542.78. My baggage was finally delivered by courier on 8 July 2026, which was the ninth day after my arrival and during a twelve-day business assignment. No excess or overweight baggage was involved, and no special value declaration had been made at check-in. I submitted a reimbursement claim directly to LOT through the official LOT online claim form on 5 July 2026 and received the automatic confirmation email generated by the LOT system.
- Sofia-Vilnius
- Economy
- Successful claim
Carolina O
Verified | Jul 27, 2026Rome-Krakow
Economy
Successful claim
No reason given
Our original direct flight from Rome to Krakow (1:00 PM departure, 3:05 PM arrival) was cancelled approximately two hours before departure, at around 11:00 AM. We were rebooked onto a connecting itinerary via Warsaw (LO304 and LO3911), departing around 9:00 PM, resulting in a delay of approximately 8 hours. During this time, no assistance, care, or support was provided by the airline. We were left at Rome airport for the entire duration with six pieces of luggage. As a result, we incurred additional expenses, including luggage storage, transportation (Uber) to leave and return to the airport, and meals (lunch and dinner). Upon arrival in Krakow, one of our checked bags was lost. We were not given clear information about its location and had to wait at the airport without answers. This further delayed our arrival to our hotel (Holiday Inn Krakow) until approximately 1:00–1:30 AM. The baggage was only recovered the following day, requiring additional effort and transportation to retrieve it. Due to the late arrival, we were unable to rest properly and missed a pre-booked tour scheduled for 5:20 AM, resulting in the loss of a full day planned in Krakow, since we were meant to arrive at 3 PM on July 23 of july. Additionally, we sent an email to LOT AIRLINES, and they never responded. This situation caused significant inconvenience, stress, and financial loss.- Rome-Krakow
- Economy
- Successful claim
Amy T
Verified | Jul 26, 2026New York-Krakow
Economy
My luggage was lost and did not get to me until Thursday evening. I total five days went. In addition, I had to buy and purchase clothing, shirt and underwear. I couldn’t find any pants that fit me so I had to rewash my pants. And I sent them to the hotel laundry for cleaning. When I got my suitcase, the wheels were broken off of them. You can see in the picture that they are falling apart. I left Raleigh Durham airport in North Carolina with perfectly fine wheels. Somewhere in the many days that my luggage was missing it was miss handled. I would like for your company to pay for my new suitcase that I had to go out and purchase. In addition to pay in for the clothes that I needed just to get through the five days.
- New York-Krakow
- Economy
Jana P
Verified | Jul 26, 2026Prague-Cluj-napoca
Economy
At the gate, I was instructed to check my carry on baggage free of charge because there was not enough space in the cabin due to the high number of passengers and cabin bags. I complied with your staff’s instructions, trusting that my bag would arrive safely at my destination. I told the lady that I have short transfer and I really need my bag at Romania. However, my baggage never arrived. I travelled to Romania for a hiking holiday, and my bag contained all of my hiking equipment, clothing, and other essential items. Without it, my holiday has been completely ruined. It has still not been delivered and I am already back in Prague. I am also disappointed with your customer service. Every time I called your baggage helpline, I was simply told, “No news.” When I explained how serious the situation is, “If you have a problem, write an email.” This situation was entirely beyond my control. I did not choose to check my carry on baggage..it was done at your request for operational reasons. I expect a full explanation, reimbursement of all expenses caused by the delayed baggage, and appropriate compensation for the significant inconvenience, stress, and the complete loss of my holiday.
- Prague-Cluj-napoca
- Economy
Monique B
Verified | Jul 24, 2026Venice-Bucharest
Economy
I was travelling for a professional tennis tournament in Romania. The tournament starts tomorrow singles and doubles Sunday, which means I am missing out on all of my prize money guaranteed (my job) and also the expenses that I paid to get here and play. It has all my professional tennis racquets, shoes, tennis sponsor outfits, toiletries which means I am unable to play the event. I filed a PIR in person as soon as I landed and have asked to have it found and delivered ASAP. I called 24hrs later and there was no movement of the bag and they haven’t moved it onto the next available flight (when there was a direct flight from Warsaw to cluj ) which makes me miss this event and a lot of money.
- Venice-Bucharest
- Economy
Katrien V
Verified | Jul 24, 2026Brussels-Sarajevo
Economy
Successful claim
i had no handlugage, only purse and pasport, so i had to buy underpants, clothes and toilet accessoires, as we were travelling around for 4 days. I got my lugage back on day 4.
- Brussels-Sarajevo
- Economy
- Successful claim
David D
Verified | Jul 24, 2026Oslo-Tokyo
Economy
Technical problems
Subject: Formal Claim for Regulation (EC) 261/2004 Compensation & Expenses – Booking Ref: X3V62R Dear LOT Polish Airlines Customer Care Team, I am writing to formally submit a claim for compensation and expense reimbursement on behalf of four (4) passengers, following a major disruption caused by LO484 on our journey from Oslo to Tokyo Incident Summary: On our outbound journey, our feeder flight (LO484) from Oslo to Warsaw was significantly delayed due to airline operational issues (specifically, understaffing and aircraft conditions relating to heat). Because of this initial delay, we missed our connecting flight (LO79) from Warsaw to Tokyo. As a result of this disruption, our arrival at our final destination was delayed by two full days. This multi-day delay caused severe cascading issues, including the forfeiture of our prepaid Taxi transport, the cancellation/loss of our original hotel booking, and significant stress. Furthermore, upon being rebooked, our original seating arrangement (where our family was seated together) was disregarded, and we were involuntarily separated. To compound these issues, during our return journey, we faced an additional 40-minute delay at check-in because LOT Polish Airlines staff failed to properly log our checked baggage onto our reissued tickets. Our Formal Claims Pursuant to Regulation (EC) No 261/2004 and established passenger rights, we demand the following reimbursements and compensation: - EU261 Compensation: €600 per passenger for a long-haul flight delay exceeding 4 hours, totaling €2,400 for the 4 passengers. - Replacement Accommodation: NOK 30,092.92 (€2,729.67) for the new hotel booking required due to the two-day delay (Agoda receipt attached). - Prepaid Transport Losses: NOK 877.00 (€79.55) for the missed Klook airport transfer that we were unable to utilize due to the flight delay (Klook receipt attached).- Oslo-Tokyo
- Economy
Antoni S
Verified | Jul 23, 2026Toronto-Warsaw
Economy
Successful claim
Baggage was sent to oversized. Did not show up in the oversized baggage claim belt when landed. Place the report was told that it was left in Toronto
- Toronto-Warsaw
- Economy
- Successful claim
Ece G
Verified | Jul 23, 2026Amsterdam-Podgorica
Economy
Successful claim
I had to buy slippers and other things ay boutiques thata why i dont have all the receipts. The beginning of my holiday was ruined because we had things planned but I had to shop for clothing first, as I had literally nothing.
- Amsterdam-Podgorica
- Economy
- Successful claim
Nuno A
Verified | Jul 21, 2026Riga-Porto
Economy
No reason given
They basically cancelled the flight right before boarding without any explanation. We had to go back to the city and return several hours later to catch another flight which ended up also been delayed and making us miss the connection flight to Porto. We had to stay overnight in Zurich and board the next day. Horrible experience.- Riga-Porto
- Economy
Jatinderjit G
Verified | Jul 20, 2026Delhi-Toronto
Premium economy
Customer Harassment,Blackmailing
Subject: Formal Complaint: Passenger Harassment and Discriminatory Service - Booking ID: TJ1171176249211 (PNR: A7IJT4) To the Customer Relations Department, LOT Polish Airlines, I am writing to formally lodge a complaint regarding the unprofessional, harassing, and discriminatory treatment I experienced at the hands of your ground staff at the boarding counter during my recent travel from India to Canada on June 27, 2026 (Flight LO 72). As a regular premium-class traveler who frequently flies with carriers such as Lufthansa, Air India, Air Canada, and others, I have never encountered such egregious behavior. My travel was specifically undertaken for ongoing spinal treatment, a fact that makes the events of this day particularly distressing. **The Incident** Upon checking in at the Premium/Business counter, the boarding agent, identified as Rubina Malik, persistently pressured me to upgrade my ticket to business class. When I declined, citing that I did not require an upgrade, the agent’s demeanor shifted, and she began aggressively targeting my carry-on luggage (bags and laptop bag). While my bags were within standard limits when weighed at home, the agent’s scale indicated an excess of only 2.5 kg. Instead of providing the professional courtesy or typical flexibility often afforded to premium passengers, she demanded an exorbitant fee of ₹20,000. When I politely explained the discrepancy and requested the standard consideration for a premium passenger, she stated, "If you upgrade your ticket to business class by paying ₹50,000, then I will let your luggage pass." **Health Impact and Negligence** Given this ultimatum, I was forced to dump essential items from my luggage to meet her demands. As no staff offered assistance, I had to physically maneuver these heavy bags by myself. This unnecessary physical exertion caused severe aggravation to my spinal injury. Even after I returned to the counter having discarded my belongings, the same agent targeted my spine support belt, claiming it added an additional 1 kg of weight. It was only after a senior staff member intervened and acknowledged that premium passengers are entitled to standard weight tolerances that I was finally permitted to board. **Conclusion and Expectations** The conduct of your ground staff was not only unprofessional but border-lined on extortion. By using my luggage as leverage to force an unwanted ticket upgrade, your agent knowingly placed a passenger with a documented medical condition at risk of physical harm. Due to the acute pain caused by this incident, I was forced to consume heavy painkillers to endure the long-haul flight, which should have been a period of recovery. I am requesting: 1. A formal investigation into the conduct of Rubina Malik and the staff present at the counter on June 27, 2026. 2. A written explanation as to why an upgrade was used as a condition to waive a marginal weight discrepancy. 3. Appropriate compensation for the physical trauma and distress caused by this ordeal. I trust that LOT Polish Airlines values its premium passengers and will take the necessary steps to ensure this type of predatory behavior does not occur again. I look forward to your prompt response regarding this matter. Sincerely, Jatinderjit Singh Guron Booking ID: TJ1171176249211 PNR: A7IJT4Overall
- discriminate and blackmailing boarding pass issue person that forced to upgrade seat premium to business class
Nothing
- Delhi-Toronto
- Premium economy
- Desired solution
Other - Subject: Formal Complaint: Passenger Harassment and Discriminatory Service - Booking ID: TJ1171176249211 (PNR: A7IJT4) To the Customer Relations Department, LOT Polish Airlines, I am writing to formally lodge a complaint regarding the unprofessional, harassing, and discriminatory treatment I experienced at the hands of your ground staff at the boarding counter during my recent travel from India to Canada on June 27, 2026 (Flight LO 72). As a regular premium-class traveler who frequently flies with carriers such as Lufthansa, Air India, Air Canada, and others, I have never encountered such egregious behavior. My travel was specifically undertaken for ongoing spinal treatment, a fact that makes the events of this day particularly distressing. The Incident Upon checking in at the Premium/Business counter, the boarding agent, identified as Rubina Malik, persistently pressured me to upgrade my ticket to business class. When I declined, citing that I did not require an upgrade, the agent’s demeanor shifted, and she began aggressively targeting my carry-on luggage (bags and laptop bag). While my bags were within standard limits when weighed at home, the agent’s scale indicated an excess of only 2.5 kg. Instead of providing the professional courtesy or typical flexibility often afforded to premium passengers, she demanded an exorbitant fee of ₹20,000. When I politely explained the discrepancy and requested the standard consideration for a premium passenger, she stated, "If you upgrade your ticket to business class by paying ₹50,000, then I will let your luggage pass." Health Impact and Negligence Given this ultimatum, I was forced to dump essential items from my luggage to meet her demands. As no staff offered assistance, I had to physically maneuver these heavy bags by myself. This unnecessary physical exertion caused severe aggravation to my spinal injury. Even after I returned to the counter having discarded my belongings, the same agent targeted my spine support belt, claiming it added an additional 1 kg of weight. It was only after a senior staff member intervened and acknowledged that premium passengers are entitled to standard weight tolerances that I was finally permitted to board. Conclusion and Expectations The conduct of your ground staff was not only unprofessional but border-lined on extortion. By using my luggage as leverage to force an unwanted ticket upgrade, your agent knowingly placed a passenger with a documented medical condition at risk of physical harm. Due to the acute pain caused by this incident, I was forced to consume heavy painkillers to endure the long-haul flight, which should have been a period of recovery. I am requesting: A formal investigation into the conduct of Rubina Malik and the staff present at the Indra gandhi airport delhi india's counter on June 27, 2026. A written explanation as to why an upgrade was used as a condition to waive a marginal weight discrepancy. Appropriate compensation for the physical trauma and distress caused by this ordeal. I trust that LOT Polish Airlines values its premium passengers and will take the necessary steps to ensure this type of predatory behavior does not occur again. I look forward to your prompt response regarding this matter. Sincerely, Jatinderjit Singh Guron Booking ID: TJ1171176249211 PNR: A7IJT4
Leonardo M
Verified | Jul 20, 2026Istanbul-Lisbon
Economy
No reason given
Leonardo Furtuoso matoso reservation ZD3NH6 I would like to check with the company a compensation for what happened viato that the flight was scheduled for 7 am and we will only arrive in Lisbon at 23:30 totally off schedule, I also wanted to register the lack of empathy with the passengers in general because they simply sent a message saying that it was cancelled and sent to look for the ticket counter they did not provide any effective support to clarify what happened they took our passports and noa gave a sheet that in the same way did not explain what it was until now I do not know what to do I know that I have the reservation late but not even the check-in I know how to do because they did not inform- Istanbul-Lisbon
- Economy
Paulina S
Verified | Jul 19, 2026New York-Warsaw
Economy
Problems at airport
Lot airlines violated EU 216 Here's a clear, factual, and persuasive description you can use for LOT, the DOT, or another complaint process. On July 18, I was scheduled to travel on LOT Polish Airlines from JFK Airport to Warsaw (Booking Reference: YZ4QFV), with an original departure time of 5:40 p.m. Passengers experienced significant delays before departure. After being rushed through boarding, we remained waiting for an extended period and were ultimately confined onboard the aircraft for more than five hours on the tarmac before the flight was canceled. During this prolonged delay, passengers were not provided with adequate food or drinking water despite being confined to the aircraft for hours. We were left without basic accommodations or meaningful communication regarding the status of the flight. I have video evidence documenting the duration of the delay and the conditions onboard. After the flight was canceled, I was not provided with hotel accommodations, taxi transportation, or adequate assistance with rebooking. Instead, I was forced to make my own arrangements and incur additional expenses. To make matters worse, the replacement flight I was booked on was also canceled, causing further disruption, additional stress, and financial loss. As a result, I incurred hotel expenses and was ultimately forced to purchase a business-class ticket in order to continue my journey. This experience caused significant emotional distress, inconvenience, and unnecessary financial hardship. I am requesting reimbursement for my hotel expenses, reimbursement for the additional transportation costs I incurred, appropriate compensation for the handling of this disruption, and a travel voucher in recognition of the unacceptable treatment I experienced. I respectfully request that LOT Polish Airlines conduct a full review of this incident and provide a fair resolution. I have retained video evidence, receipts, and supporting documentation and am prepared to provide them upon request.- New York-Warsaw
- Economy
Nino K
Verified | Jul 18, 2026Paris-Tbilisi
Economy
Successful claim
No reason given
The layover was 40 minutes to begin with, but the first flight got delayed more than an hour, so we missed the connection and had to stay an extra night in Warsaw- Paris-Tbilisi
- Economy
- Successful claim
Gianluca P
Verified | Jul 17, 2026Tbilisi-Brussels
Economy
The airline said the delay was less than 3 hours, but that's simply a lie! I have evidence that I arrived at the destination 3 hours after the original time (I took time stamped videos after landing) and FlightAware clearly proves that, too.
- Tbilisi-Brussels
- Economy
Evelin Z
Verified | Jul 13, 2026Tallinn-ulemiste International-Krakow
Economy
No reason given
I missed my scheduled connecting flight to Kraków. I was rebooked by LOT onto a later flight. As a result, I arrived at my final destination in Kraków at approximately 21:01 instead of the scheduled arrival time of 17:50, resulting in a delay of 3 hours and 11 minutes. At the time of travel, I was participating in the Erasmus+ Youth Exchange project “GameShift: Navigating Change through Play” as a participant. This disruption had a significant impact on our group's travel. Due to the late arrival, we were unable to use public transportation, tickets for which were purchased in advance (lost 26 euros) to reach the project venue in Biały Dunajec. Consequently, we had no reasonable option other than arranging a taxi to transport the delegation to the project venue. The cost of this necessary transportation was 691,75 PLN, and the receipts were attached in my complaint for Lot airlines. Since the delay at my final destination exceeded three hours, I requested compensation of €250 in accordance with Regulation (EC) No. 261/2004. Reimbursement of the documented taxi expense of 691.75 PLN to the group leader, Andrii Shapovalov, incurred as a direct consequence of the flight disruption and missed connection. Attached were copies of my booking confirmation, boarding passes, and any other relevant travel documents. And my claim for compensation was rejected.- Tallinn-ulemiste International-Krakow
- Economy
Yik Ka Anniel C
Verified | Jul 8, 2026Budapest-Ljubljana
Economy
We have only 4 days in Slovenia, and had to spend several hours during the first 2 days just going from clothing stores to drug stores and supplement shops in orders to acquire all of the items in our checked luggage to make it possible to enjoy the the trip. If our luggages not delayed our trip would be much better and see more of the country!! It was my dream place and I got many nice clothing in the luggage but I haven’t have it. LOT told me I will get it like after 9th, which doesn’t really make me happy, because we are heading home on the 11th early morning! 🥲
- Budapest-Ljubljana
- Economy
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