LOT Polish Airlines complaints: comments, page 5
323 comments
Melroy F
Verified | Jul 22, 2025
Mumbai-London
Economy
No reason given
The flight was meant to be from Mumbai to London via Warsaw. However it was delayed and then alternate flight provided from Warsaw to Prague and finally from Prague to London.
- Mumbai-London
- Economy
Mohamed J
Verified | Jul 19, 2025Geneva-Beirut
Economy
No reason given
Prior to departing from GVA, the check in counter staff informed us that since the 1st leg of our flight from GVA to Warsaw was delayed, it was likely that we would not make it to the connecting flight and she suggested we speak to the agent representing LOT airlines to ask them to rebook us, so we approached the LOT representative who insisted that we will make it on time and resisted the concept of rerouting or rebooking us. By the time we arrived to Warsaw our following flight had departed and we had to deal with the hassle of waiting until almost 2 or3am to get our flight rebooked where we were sent westwards all the way to London and then from London to BEY ultimately arriving almost 20 hours later- Geneva-Beirut
- Economy
Aleksandra M
Verified | Jul 17, 2025Copenhagen-Warsaw
Economy
Technical problems
I got information that the flight was cancelled as I was going to the airport (around 2,5h before the flight). I went to the gate and they told us to wait. We were offered a stay at a nearby hotel at the charge of the airline but taxis and potential dinner/breakfast were on us. They also rebooked my ticket for the next day - I got home over 16h later and ended up missing an important exam. Thankfully they understood the unique situation but it still cost me quite some worry.- Copenhagen-Warsaw
- Economy
C S C
Verified | Jul 14, 2025Economy
Over charging on my credit card- booking reference - Z8SNL9
I booked on line on 11th July for a day trip to Warsaw and I put my date as 15th July and duly paid my charge of seat selection and fair . Once I paid I noticed inadvertently my return flight was on 16th , I wanted to change the date and website said no seat was available and had to pay additional money . Total fair charges are as charged on Amex card are as follows : £22.50 £22.50 £ 86.00 £339.42 £ 381.80 At no point I was informed that my return flight on the same day is not available and you changed automatically to next day . If I am travelling business class on my return flight then surely seat selection charges on my return flight are not applicable . No explanations for extra charge of £86.00 . I think you have incorrectly lot of money for my day trip . I feel I have been wrongly charged and needs to be immediately looked into it Thanks- Economy
Teresa S
Verified | Jul 11, 2025Chicago-Warsaw
Economy
No reason given
Very disappointed, zero information from Lot About details of delays Teresa Stephen it’s 12:30 And no information whatsoever- Chicago-Warsaw
- Economy
Mika J
Verified | Jul 10, 2025Sofia-Helsinki
Economy
Successful claim
Technical problems
Our flight LO 632 was cancelled in 9th of July 2025. There was some technical problem with the airplane so they cancelled the flight after we have been sitting in the airplane approximately two hours. We were waiting for two hours in the airport when we did get new flight information via email. Because of the new information of the departure for next day, we needed to book a hotel. There were no LOT Airlines staff providing information in Sofia Airport where we could reclaim our luggage and the new flight information process. Airline did call us same evening 22:43 local time but we were already sleeping in the hotel. We also needed to eat in the evening as well in the morning, so there were more expenses for us. Our original flight was supposed to be in Helsinki 9th of July 21:50, but we arrived in Helsinki 10th of July 11:35. So the original flight was delayed over 13 hours. Luckily our cat-sitter did still have our apartment key to our home and was able to feed the cats for these additional hours.- Sofia-Helsinki
- Economy
- Successful claim
Branko J
Verified | Jul 7, 2025Economy
Priority luggage tags destroyed
My wife, Mrs Marija Jaksic, and myself, Mr. Branko Jaksic, travel twice a year with LOT from Toronto, ON, Canada to Dubrovnik, Croatia. We always travel with premium economy class and therefore we have the priority luggage handling. For the last two trips the priority tags were destroyed and we had to wait over an hour in Toronto for luggage delivery. Mind you, the tugs were destroyed on both suitcases so it can not be accidental.- Economy
- Desired solution
Apology / Voucher
Other
Emilija S
Verified | Jun 20, 2025Skopje-Frankfurt
Economy
Successful claim
No reason given
Our flight to Warsaw was cancelled while my family and I were already at the gate, waiting to start boarding. It was delayed for 1 hour first, and then it was just cancelled, without any explanation. At that point, I knew we are going to miss our flight from Warsaw to Frankfurt. We spent 8 hours at the airport, and the company didn't offer any vouchers, or refreshments. After hours waiting in line, and negotiation with the staff, they offered us a flight from Sofia to Frankfurt. We took a taxi to the airport in Sofia in the middle of the night, and got there at 3 am, to catch the flight that was at 5.30. We had at least 2 breaks along the way, and had lunch and dinner at the Skopje airport. We started our journey at 2pm on the 12th, and arrived the next day in Frankfurt at 09:00 am. My kids spent the whole night at airports, taxis and planes.. I missed to go to work that day.. I spent at least 150 euros on food, drinks, taxi, Ubers and other expenses.. I submitted a claim to LOT airline, and they declined it.- Skopje-Frankfurt
- Economy
- Successful claim
- Loss: €150
- Desired solution
Jonas S
Verified | Jun 16, 2025Vilnius-İstanbul
Economy
Successful claim
Technical problems
Two times passengers was seated to airplane and both times we couldnt take off. We were told I am sorry, we can suggest departure next day at 19 oclock local time. It is closed to 24 ours of waiting. And I was told Hotel can not be provided. So after arguing finaly i was offered to fly to Budapest and after landing there next fly to Istambul waht helped me arrive to Istambul few hours earlier at 17-18 oclock next day. Due to this delay i missed a fair which happens only once per 2 years. I missed 4 busines meetings and service was terrible. Nobody was able to explain anything, and at the middle of the night I had to look for a place to stay. This experience was totaly disaster. And i want to get maximum compensation not 250eur what LOT os ofering.- Vilnius-İstanbul
- Economy
- Successful claim
Jovita P
Verified | Jun 4, 2025Gdansk-Vilnius
Economy
Successful claim
Technical problems
Flight was Cancelled. A very unpleasant situation. I only returned home the next day. I missed a very important event at home. I am very upset.- Gdansk-Vilnius
- Economy
- Successful claim
Dmitry M
Verified | Jun 3, 2025Venice-Warsaw
Economy
No reason given
LOT did not let me on board, I spent almost one day in VCE airport since 9:30 to 20:00 trying to take the flight, and all this time I was in communication with LOT staff via messenger, and this was extremely misleading! the LOT flight LO310 scheduled for 12:00 has been delayed, later it has been delayed several times more, finally for 6 hours! Later I had to report the case to the airport police… The LOT officer Agnieszka whom I communicated advised me to have patience and wait, however the information concerning the gates did not change, no staff at the gate announced, but lots of misleading information! I understand that there were many cancellations during that day, but I have to emphasize that wrong information and absence of information during check-in made an obstruction for me including denying boarding. As a result I had to cancel, rebook and cancel again my connection tickets in Warsaw twice. The LOT support offered me to change the flight date, but did not keep this promise, and I had to purchase a new flight ticket for the closest flight by myself. The damage of the above actions was significant: I had to miss all my appointments book hotels for several days. Anyway, due to the wrong information provided by the LOT and airport service I lost much time and money, and missed many business appointments. I wrote an application to LOT containing all the above complaints. LOT company has recognized this offence and wrote me a letter (see below) promising the compensation of 250 EUR to be paid within 2 weeks, however, they still did not do this! This is not my first negative experience with LOT company concerning the flights VCE-WAW, the flights are frequently delayed, and no staff to settle problems, but this case is absolutely outrageous!- Venice-Warsaw
- Economy
Ozan Ç
Verified | May 30, 2025Wroclaw-İstanbul
Economy
They lost my 2 of baggage. When I reach IST airport ı couldn't find it. Firstly they told me one of my baggage is blocked by custom and needed to go phisically to airport. I'M living 100 kmaway from airport and I went to airport to take my stuff. I spent almost 50 € for gas. And they told me "we already sent your adress". I spent lots of gas and time. Finally I collect my stuff 3 days after from my arrival. I want to be compensated for my 3-day loss and travel expenses 2 adet bagajımı kaybettiler. IST havaalanına vardığımda bagajımı bulamadım. İlk olarak, bagajlarımdan birinin gümrükte bloke edildiğini ve havaalanına gitmem gerektiğini söylediler. Havaalanından 100 km uzakta yaşıyorum ve eşyalarımı almak için havaalanına gittim. Yaklaşık 50 € benzin harcadım. Ve bana “adresinizi zaten gönderdik” dediler. Çok fazla benzin ve zaman harcadım. Sonunda, varışımdan 3 gün sonra eşyalarımı aldım. 3 günlük kaybım ve seyahat masraflarım için tazminat istiyorum. Saygılarımla Sincerely
- Wroclaw-İstanbul
- Economy
Ozan Ç
Verified | May 29, 2025Wroclaw-İstanbul
Economy
Technical problems
They lost my 2 of baggage. When I reach IST airport ı couldn't find it. Firstly they told me one of my baggage is blocked by custom and needed to go phisically to airport. I'M living 100 kmaway from airport and I went to airport to take my stuff. I spent almost 50 € for gas. And they told me "we already sent your adress". I spent lots of gas and time. Finally I collect my stuff 3 days after from my arrival. I want to be compensated for my 3-day loss and travel expenses 2 adet bagajımı kaybettiler. IST havaalanına vardığımda bagajımı bulamadım. İlk olarak, bagajlarımdan birinin gümrükte bloke edildiğini ve havaalanına gitmem gerektiğini söylediler. Havaalanından 100 km uzakta yaşıyorum ve eşyalarımı almak için havaalanına gittim. Yaklaşık 50 € benzin harcadım. Ve bana “adresinizi zaten gönderdik” dediler. Çok fazla benzin ve zaman harcadım. Sonunda, varışımdan 3 gün sonra eşyalarımı aldım. 3 günlük kaybım ve seyahat masraflarım için tazminat istiyorum. Saygılarımla Sincerely- Wroclaw-İstanbul
- Economy
Dragomir R
Verified | May 22, 2025Economy
They didn't find what I payed for extra luggage.
I payed again 240 Canadian dollars. My number receipt is 67990230. They couldn't find in computer to see how it was payed. I will send receipt in the attachment below
- Economy
- Loss: €240
- Desired solution
Refund
Mindaugas P
Verified | May 22, 2025Vilnius-Poznan
Economy
Successful claim
No reason given
After a very long wait at the airport and without any explanation the flight was canceled. Have no more information.- Vilnius-Poznan
- Economy
- Successful claim
Anonymous member
Verified | May 19, 2025Economy
They lost my 2 of baggage.
They lost my 2 of baggage. When I reach IST airport ı couldn't find it. Firstly they told me one of my baggage is blocked by custom and needed to go phisically to airport. I'M living 100 kmaway from airport and I went to airport to take my stuff. And they told me "we already sent your adress". I spent lots of gas and time. Finally I collect my stuff 3 days after from my arrival. I want to be compensated for my 3-day loss and travel expenses Sincerely
- Economy
- Desired solution
Refund
P Y
Verified | May 14, 2025Economy
Staff enforcing luggage check-in rudely
I was singled out as a passenger who didn’t hold a European passport and was forced to check in my luggage aggressively despite my expression of reluctance for as a carry-on bag it didn’t have any security closure on. It was a terrible feeling treated an an inferior to all fellow passengers as the one non-European. I paid for 400 pounds for this direct flight and was getting Wizzair services. Your staff could’ve handled the situation with a bit more politeness and a bit less condescending attitude. Kinda humiliating and extremely disappointing!! Won’t fly again.- Economy
Alisa K
Verified | May 12, 2025Chisinau-Krakow
Economy
Successful claim
No reason given
Flight LO514 from Chisinau to Warsaw on 06 May 2025 was cancelled on the day of departure. I was rebooked on a later flight the same evening. Due to the delay, I missed my transfer from Warsaw to Krakow and had to find alternative accommodation, which caused extra expenses and inconvenience. I was not informed of the cancellation at least 14 days in advance, so I believe I am entitled to compensation under EU Regulation 261/2004.- Chisinau-Krakow
- Economy
- Successful claim
Gabrielė B
Verified | May 10, 2025Vilnius-Paris
Economy
No reason given
On May 10, 2025, at 7:30 PM, I received a call from a LOT airline employee, asking if I had received a letter regarding the canceled flight, I said no. They informed me that the next day's flight at 6:20 PM was canceled and offered the next flight at 2:30 PM or another option would have been on May 12th. I asked about the reason for the flight cancellation, the employee said that she had no information as to why the flight was canceled.- Vilnius-Paris
- Economy
Vlad P
Verified | May 5, 2025Vilnius-Bucharest
Economy
Technical problems
The flight was delayed several times until 9 p.m. after which the flight was announced to be canceled due to technical problems- Vilnius-Bucharest
- Economy
Anna B
Verified | May 4, 2025New York-Warsaw
Economy
I did pay extra for the seat next to the aisle, because I have problem with my back and left leg. I did pay for 26J seat. Before boarding airlines changed my seat to 25K. This was very bad experience for me, was sitting in between 2 people. I suffered a lot of pain, I couldn’t stand up or stretch my left leg.
- New York-Warsaw
- Economy
Farzana A
Verified | Apr 15, 2025Economy
Urgent Compensation Request for Mishandled Baggage – LOT Air
To Whom It May Concern, I am writing to formally request compensation following a deeply distressing experience with LOT Airlines. On 07.04.25 I traveled from London Heathrow to Sarajevo via Warsaw, with the connecting flight LO579 scheduled at 14:40. Upon arrival in Sarajevo, I discovered that my checked luggage had not arrived. I was left without any of my personal belongings—including clean clothing and essential sanitary items—for three full days of my trip. This situation caused significant stress, discomfort, and anxiety. I was forced to wear the same clothes for 72 hours in a foreign country, with no updates, support, or communication from LOT Airlines throughout the ordeal. The lack of professionalism and care displayed during this incident was unacceptable, especially considering the cost of the flight and the basic expectation of luggage being delivered as promised. I have attached all relevant flight documentation and evidence to support this claim. I am requesting compensation for the emotional distress, inconvenience, and the lack of essential items that significantly impacted the quality and enjoyment of my holiday. I expect a prompt and fair resolution to this matter. Sincerely, Farzana Akther- Economy
- Loss: €600
- Desired solution
Ines B
Verified | Mar 31, 2025Brussels-Warsaw
Economy
No reason given
I had to rebook another flights and change all my plans and do another long journey because of this situation , so i kindly ask to please prove me with my needs because of this situation i messed a holiday celebration (EID ALFATER) with my family and change everything's because of it . Thank you- Brussels-Warsaw
- Economy
Andi Z
Verified | Mar 30, 2025Economy
Horrible on boarding experience
To whom it may concern, I hereby complain about the stewardess at the Warsaw airport by the gate 23 for flight LO407 from Warsaw to Dusseldorf at around 17:00 27.03.2025. The stewardess was very rude when requiring to keep my luggage for check-in. She said my carry-on luggage was too big, therefore it needs to be checked in. But my luggage was small enough to be on three LOT flights in this week already. I have even put it on the scale before my first flight and received a carry-on luggage tag on it. She could have said there is no more space for my luggage in the cabinet, which would be the truth. But because what she has said, I explained as I have written above about my luggage. And she rudely said:" Don't discuss with me". I don't accept her attitude and what she said. It is not an appropriate way to communicate with customers, with rudeness and lies. I request and an explanation about her attitude and a sincere apology. I asked for her name, but she refused. I believe LOT airline is professional enough to identify.- Economy
Razvan Ioan M
Verified | Mar 25, 2025Schonefeld-Cluj-napoca
Economy
Successful claim
Technical problems
While heading to the runway, a knocking sound was heard and we returned to the bay area. We have been waiting in the airplane for aprx. 3 hours while maintenance team was working in the airplane trying to fix/diagnose. Because of the delay I have also lost my connection from Warsaw to Cluj. The option from the airline company was a late flight from Munich airport to Cluj. I have to mention that I arrived in Cluj-romania the next day according to local time- Schonefeld-Cluj-napoca
- Economy
- Successful claim
Alisha H
Verified | Mar 23, 2025Economy
It happened at IGI Airport
I am extremely disappointed with the service I received from your staff. The behavior of one particular staff member was not only unprofessional but also seemed unfair and biased. While depositing my luggage, she insisted that my handbag must not exceed the 10 kg limit, even though it was only slightly over by 1-2 kg. Shockingly, she demanded an excessive fee of ₹14,000 for this minor excess, which is unreasonable considering that an extra 23 kg luggage allowance costs only ₹8,000. Left with no choice, I had to remove and discard some of my belongings just to meet this rigid requirement. Moreover, she was visibly uninterested in assisting passengers, as I noticed her using her mobile phone while on duty. Another staff member had to remind her to attend to the passengers waiting in line. To make matters worse, despite allowing other passengers to check in their hand baggage, she refused to do the same for me without any valid reason. This entire experience made my journey with LOT Polish Airlines highly unpleasant. Such behavior from staff reflects poorly on your airline’s reputation. I expect a proper explanation and accountability for this issue.- Economy
Barbara D
Verified | Mar 13, 2025Chicago-Warsaw
Economy
No reason given
Flight was delayed three hours and I didn’t got any phone calls or text message, I’m 72 years old so three extra hours on the airport is a lot for me.- Chicago-Warsaw
- Economy
Joseph S
Verified | Mar 11, 2025Warsaw-Nashville
Economy
Strike
Labor strike in Germany caused flight to Munich from Warsaw to be cancelled (2 days prior to labor strike). Flew a different airline from Warsaw to JFK. Then took public transit after midnight to EWJ. Stayed in airport hotel using a discounted rate. Flew economy to BNA instead of original class booked (first, United Polaris International)- Warsaw-Nashville
- Economy
Loredana Antonela S
Verified | Mar 10, 2025Bucharest-Hamburg
Economy
No reason given
In bucharest they not give my ticket because my fly from warsovia was cancel.No one give me eny answer why was cancel- Bucharest-Hamburg
- Economy
Suzuka J
Verified | Mar 5, 2025London-Tokyo
Economy
No reason given
Flight from Warsaw was suddenly cancelled, 9 hours before the actual flight with no reason provided. We did not take the London-Warsaw flight on the same day, as we would have had no way to complete the journey. We contacted the flight, but no compensation was offered. An alternative flight was provided 2 days after the scheduled flight. We arrived to Japan 2 days after the initial flight was scheduled.- London-Tokyo
- Economy
Frank S
Verified | Mar 2, 2025Bucharest-Schonefeld
Economy
Successful claim
Problems at airport
Difficult to reach LOT since the link in the email /app to accept the rebooked later flight did not work. Only with the help of a Polish colleague I was able to contact the LOT call center and got it solved- Bucharest-Schonefeld
- Economy
- Successful claim
Bogac G
Verified | Feb 20, 2025Los Angeles-Istanbul
Economy
My LAX-WAW flight was supposed to leave Jan 15th at 22:25 from LAX. However the flight was delayed till after midnight. I originally had 1 hour in WAW to get on my WAW-IST flight. But because the LAX-WAW arrived so late. I missed my WAW-IST flight. And I had to wait for 11 hours at the WAW airport for the next WAW-IST flight. It was a long and very uncomfortable wait.
- Los Angeles-Istanbul
- Economy
Zurab D
Verified | Feb 14, 2025Belgrade-Tbilisi
Economy
No reason given
They were returning us back to warsaw because plane couldn't land in tbilisi. We didn't wanted that, to plane landed in yerevan. we had to pay cash for travling by car.- Belgrade-Tbilisi
- Economy
Patrycja F
Verified | Feb 13, 2025London-Wroclaw
Economy
Technical problems
So my original flight was from London to wroclaw. The flight feom london was delayed for 3.5hour so which means I didn’t get on time for the flight from Warsaw to Wroclaw. Calling airline help line they were saying that they cant do anything with this matter and was trying to put me on the next day flight saying that on the 25th there isn’t any available space to put me on the next flight. My sister checked the website and told me that there is spaces available for the same day. So i called LOT again complaining and saying how is that possible that my flight was delayed and I didn’t make for the connecting flight and you gave me the only option to rebook my flight for next day but i said that i have to be in wroclaw the same day and also my sister checked the LOT website and there was flight on the same day and at the end been told that yes sorry they have some errors on the website and they booked me for the next flight same day evening.- London-Wroclaw
- Economy
Nino K
Verified | Feb 12, 2025Belgrade-Tbilisi
Economy
No reason given
We were waiting for some guy to get on the plane for 30 minutes, maybe he got sick in the airport or something. He than still had to leave the plane, but then we couldn't leave right away and waited another 30 minutes till we were cleared to depart. Then the plane couldn't land in Tbilisi because of the fog. We landed in Yerevan and the flight crew was silent for 30 minutes and then told us we were going back to Warsaw and would fly back the next day. Of course nobody wanted this, so we demanded to be let out in Yerevan and they did eventually after another 30 minutes, but didn't provide any form of transportation to Tbilisi, so we had to get a cab and spent another 6 hours getting back to Tbilisi. Unfortunately we don't have a receipt for the cab, because we paid in cash at the station, but we paid $40 per person- Belgrade-Tbilisi
- Economy
Giorgi B
Verified | Feb 12, 2025Belgrade-Tbilisi
Economy
No reason given
Flight was delayed and did not landed in Tbilisi due to weather condition. Then it was landed in Yerevan, and then we needed to take taxi to get to Tbilisi.- Belgrade-Tbilisi
- Economy
Miguel J
Verified | Feb 11, 2025Los Angeles-Warsaw
Economy
Technical problems
Flight was suppose to leave at 7:30 pm. There was an announcement by the airline that due to technical difficulties the departure time was being delayed. There were two additional announcements from the airline that the mechanics were working on the plane, At 4 am the following day we were instructed to pickup our luggage and given a hotel voucher to spend the rest of the night- Los Angeles-Warsaw
- Economy
Olha F
Verified | Feb 3, 2025Krakow-Chicago
Economy
Weather conditions
After we have spent 4 hours in the plane, the flight was cancalled. Than, we were waiting for the luggage and than I was in the line to the customer service desk till 2 am. They bring us just a bottle of water during all these hours we were waiting to any information. The rest of the night I was just waiting in the airport for the fligt to Warsaw which was in the next morning. They offered only 1 night stay in the hotel during this long delay. Than I had a transfer in Amsterdam. Flight from Amsterdam to Chicago was delayed as well for 2 hours.- Krakow-Chicago
- Economy
Kamil M
Verified | Jan 29, 2025Krakow-Kuopio
Economy
Successful claim
Influence by other flights
Lot z Warszawy był opóźniony przez co nie zdążyliśmy na lot z Helsinek ostatecznie lecieliśmy lotem do Kuopio o 23.45 Hei KAMIL, matkaasi KRAKOVA - KUOPIO 02.10.2023 on tullut muutoksia. Pahoittelemme tilannetta. Olemme varanneet sinulle parhaan korvaavan lennon: KRAKOVA-VARSOVA LO3910 02.10.2023 05:35, VARSOVA-HELSINKI AY1142 02.10.2023 08:55, HELSINKI-KUOPIO AY379 02.10.2023 23:45. Näet uuden lennon tiedot osoitteesta https://www.finnair.com/varaukseni tai Finnair-mobiilisovelluksesta. Voit tutustua lentomatkustajan oikeuksiin: https://www.finnair.com/matkustajan-oikeudet. Ystävällisin terveisin, Finnair Asiakaspalvelu Varaustunnuksesi: SCBWAO Dear KAMIL MORAG, Due to your changed flight we have activated a 17€ iCoupon service voucher on your Finnair flight's boarding pass. The voucher is valid for 24 hours at Helsinki Airport at the following retailers: https://www.icouponworldwide.com/airport/HEL. Our ground crew at the airport is happy to help you. With kind regards, Finnair Customer Service. Your booking reference is SCBWAO.- Krakow-Kuopio
- Economy
- Successful claim
Patrycja F
Verified | Jan 25, 2025London-Wroclaw
Economy
Successful claim
No reason given
Im still in Heathrow. Just about to go to the help desk as i do have conected fligt and don’t know if ill make it Looks like no but need to know whts the next’s step- London-Wroclaw
- Economy
- Successful claim
Nicolas H
Verified | Jan 20, 2025Amman-Rzeszow
Economy
Weather conditions
The initial flight was delayed for 2 hours due to weather conditions in Amman. As a result, I missed the connecting flight in Istanbul, and was rebooked on another itinerary via Munich. My luggage did not arrived with my flight on January 12, but was only delivered on Thursday January 16. As I was in Ukraine from 13 to 18, I had to buy clothes, toilet issues and a travel bag while in Ukraine. I collected my bag on January 18th, when coming back from Ukraine to Poland.- Amman-Rzeszow
- Economy
Victoria S
Verified | Jan 8, 2025Paris-Bucharest
Economy
Technical problems
Hello, i stay in plane 3 hours and i lost my next flight from Warsawa to Bucharest, and i fly next day at 11 o clock am, i lost my train because i live in R of Moldova, plase help me give a compensation, thanks- Paris-Bucharest
- Economy
Stephanie P
Verified | Jan 8, 2025Riyadh-Warsaw
Economy
No reason given
We arrived at our final destination at 10am local time, when we were originally supposed to arrive at 6:10am. The airline sent an email a few hours before the flight advising that our flight LO126 departing at 1:45am has had a departure time change to 5:30am. They apologized for the inconvenience but did not mention any reason at all for this delay. The airline did not provide any care or any food voucher, no new information, nothing. we paid for access to the lounge to be able to get some rest, shower, and eat. The incident was very inconvenient because we had no hotel booked for that night, we had not budgeted for buying more food at that time, we were not well rested and basically up all night which would not have been the case if the flight had not been delayed.- Riyadh-Warsaw
- Economy
Zofia S
Verified | Jan 8, 2025Warsaw-Toronto
Economy
Successful claim
Technical problems
The flight was returned to Warsaw mid flight. The airline put me on a different flight two days later. I stayed with my family in Warsaw so didn't need assistance with hotel etc.- Warsaw-Toronto
- Economy
- Successful claim
Rade N
Verified | Dec 29, 2025Prague-Tel-aviv
Economy
No reason given
Well, it was urgent for us to come before the holiday so we had to book a more expensive flight. Please help.- Prague-Tel-aviv
- Economy
Greta A
Verified | Dec 27, 2024Seoul-Vilnius
Economy
Successful claim
Technical problems
Right before take-off they announced that there is something wrong with the plane and they will try to fix it. However, we were in the plane for about 5 hours and in the end it was canceled.- Seoul-Vilnius
- Economy
- Successful claim
Fnu M
Verified | Dec 21, 2024Delhi-New York
Economy
No reason given
I am writing to formally express my disappointment with the experience my parents, Geeta Rani and Mangat Ram (Booking Reference: VZ3PRN, Ticket Number: 0802420119021), endured while traveling with LOT Polish Airlines. Their flight from Warsaw to New York (LO26) on December 12, 2024, was delayed multiple times and eventually canceled, causing immense distress. Despite having confirmed wheelchair assistance (WCHR) on their boarding passes, they were denied this service at the counter, forcing elderly passengers with severe medical conditions, including thyroid and gallbladder issues, to endure undue physical strain. After being rebooked on a flight the following morning, they were left to spend the night on the airport floor with only a blanket, water, and two food vouchers, as no accommodation or lounge access was provided. Due to this disruption, I incurred significant additional expenses. I had to cancel their original flight from New York to Nashville, costing $396.20 (JetBlue, Confirmation Code: HFNQSX), and rebook a last-minute flight with American Airlines for $791.96 (Confirmation Code: NJRJHK). Additionally, my car rental expenses increased by $208.84 due to the extended timeline, and a day of our non-refundable Airbnb booking ($526.75 for four nights) was wasted. The booking cost for their original flight from New Delhi to New York was $1,647.66. The baggage delay of five days deprived my mother of her critical thyroid medication, further impacting her health. My father subsequently developed a high fever of 103.7°F, necessitating an emergency room visit. The ER costs totaled approximately $6,000 due to the extensive tests performed, including X-rays, CT scans, blood tests, and urine tests, as well as a six-hour stay. These combined financial losses amount to over $9,500, in addition to the emotional distress and physical suffering caused by the airline’s failure to provide adequate support and services. I request full reimbursement for all incurred expenses, compensation for the distress and poor treatment of my parents, and assurance that such lapses will not recur. Failure to address this matter promptly will compel me to escalate to relevant authorities, including invoking EU Regulation No 261/2004, which mandates compensation for such incidents. Sincerely, Talwinder Singh +1 2563948979- Delhi-New York
- Economy
Oleksandra V
Verified | Dec 16, 2024Yerevan-Warsaw
Economy
Weather conditions
I am a person with a disability who moves around in a wheelchair, and because of the fact that the flight was canceled, I was in a wheelchair for a long time, which led to sharp pain in my back and legs- Yerevan-Warsaw
- Economy
Lusine M
Verified | Dec 16, 2024Los Angeles-Yerevan
Economy
Weather conditions
Instead of landing in Erevan Armenia we landed in different country Georgia and we had to take a taxi to get to our final destination. The airline didn’t provide our move to our final destination. Nobody told us what to do after landing in Georgia. One of my four luggage’s was missing and I could only get that after five days of landing and that caused me to spend money as well.- Los Angeles-Yerevan
- Economy
Lena K
Verified | Dec 15, 2024Los Angeles-Yerevan
Economy
Weather conditions
LOT airlines did not even provide us with news, transportation, or a new flight. We had to figure it out on our own. We landed in Tbilisi instead of Yerevan around 7:00-am on December 13. The airline said they are going to take us back to Warsaw instead. Then they changed their mind and said we will let everyone leave the plane now and sit on the bus to take us to the airport. Then when we got to passport control, we had to get our luggage. Half the bags weren't there. We waited and waited for 3 hours and still no news from the airline. No one came up to us to tell us what's happening. After going to lost and found, they said deal with your issue in Yerevan about the luggage. But wait, how do we get to Yerevan when we landed in Tbilisi??? We had to rent a taxi cab to take us 5 hours to Yerevan. Ridiculous. At least give us a new flight or tell us to wait for updates. Nothing!- Los Angeles-Yerevan
- Economy
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