LOT Polish Airlines complaints: comments, page 7
323 comments
Faten A
Verified | Aug 16, 2024
Beirut-Duesseldorf
Economy
Unknown
My flight was cancelled suddenly and I was not offered an alternative flight. I was forced to book another flight at my own expense to return to my country and I would like to get the cost of the flight I booked at a high price as a result of this cancellation.
- Beirut-Duesseldorf
- Economy
Amjad A
Verified | Aug 16, 2024Beirut-Duesseldorf
Economy
Unknown
My flight was cancelled suddenly and I was not offered an alternative flight. I was forced to book another flight at my own expense to return to my country and I would like to get the cost of the flight I booked at a high price as a result of this cancellation.- Beirut-Duesseldorf
- Economy
Tarek A
Verified | Aug 15, 2024Beirut-Duesseldorf
Economy
Unknown
My flight was cancelled suddenly and I was not offered an alternative flight. I was forced to book another flight at my own expense to return to my country and I would like to get the cost of the flight I booked at a high price as a result of this cancellation.- Beirut-Duesseldorf
- Economy
Arita C
Verified | Aug 15, 2024Warsaw-New York
Economy
Weather conditions
My flight from Warsaw to New York was diverted to Hartford Connecticut and I received no rebooking or any attempt to get me to my destination. I have filed a claim online through lot airline but haven’t heard back yet.- Warsaw-New York
- Economy
Antim R
Verified | Aug 12, 2024Warsaw-Bucharest
Economy
Unknown
They cancelled the flight after 1h of delay, with no explanations. The attitude of boarding staff was horible, they sent us to ticket office and then they gave us boarding pass for next day, even if it was mandatory to arrive on 09/08 in Otopeni. Because of them, I couldnt arrive to my surgery , which was scheduled for months ago.- Warsaw-Bucharest
- Economy
Sisir Kumar S
Verified | Aug 9, 2024Gothenborg-Mumbai
Economy
Successful claim
No reason given
we are in Poland Warshaw aiprort more than 6 hours waiting to get the flight to Mumbai , airlines doesnot give any proper reason for delay. for this delay i missed my cousine merriage functions, this trip was use less for me as i missed this functions.- Gothenborg-Mumbai
- Economy
- Successful claim
Moussa L
Verified | Aug 9, 2024Riyadh-Luxemburg
Economy
Successful claim
I showed up on Thursday 20th June around 21:45 local time (more than 3 hours before boarding time) at the RUH Int'l Airport for check-in @ Terminal 3 Desks 319 - 321 (LOT Polish Airlines) as mentionned on the airport display. Check-in staff told me they could not find my name on the passenger's list. The supervisor of the check-in staff (so called Abdulkadr) only gave me around 22:00 a phone number (+48 22 606 60 26 - LOT hotline) to call and fix the issue by myself. He then gave me around 22:30 another contact number via Whatsapp (+48 788 950 370) as I could not get through to the LOT hotline. I immediately sent a request in written describing my concern to the given Whatsapp-channel. I only got a feeback on Friday 21st around 10:00 after my confirmed return flight LO 126 (scheduled on Friday 21st June at 1:25 local time) has already gone. I could eventually carry on my journey lately on Saturday early in the morning with another flight of KLM booked by LOT Polish Airlines. See below the message of the LOT assistance via Whatsapp: "I apologize for the inconvenience. I have checked the reservation history, and the system didn't exchange your ticket. There is a possibility to change your ticket for today's flights: KL 423, 21 June, Riyadh - Amsterdam, 23:59 - 08:05+1 KL1709, 22 June, Amsterdam - Luxembourg, 09:00 - 09:55"
- Riyadh-Luxemburg
- Economy
- Successful claim
Nikodem W
Verified | Aug 5, 2024New York-Warsaw
Economy
Successful claim
Technical problems
Dear AirAdvisor Team, LOT terminated our flight on JFK, and then proposed 0 reimbursement/hotel information for this night. I was lucky to get an alternative flight with Delta the next day with the DL262 (PNR: HA23LV), but due to delay of Delta on JFK I was not able to catch my connecting flight from Paris to Poland. LOT refused to offer me a new ticket, and directed me to Delta, and Delta said that this is 100% LOT responsibility to supply me with new tickets. In the end I bought myself new tickets from Ryanair, and was home on Saturday 4:00AM instead of Thursday 13:30PM.- New York-Warsaw
- Economy
- Successful claim
Delia A
Verified | Aug 4, 2024Bucharest-Miami
Economy
Successful claim
Influence by other flights
The original flight Bucharest - Miami (via Warsaw) was scheduled to depart on June 29th, 2024 at 08:20 am. On June 28th, 17:26, I have received a communication via email saying "Dear Passenger, we kindly inform that your travel details have changed. The previous flight has been affected by schedule change, you have been offered a new flight." The email included the details of a new Turkish Airline flight from Bucharest to Miami (via Istanbul) departing June 29th, 21:40, arriving in Miami on June 30th, 07:10 am. I had contacted LOT Polish Airline Call Center to understand what had happened and if I can get an earlier flight. They did not provide a clear explanation for why the flight was canceled and suggested that the Turkish flight I have been offered with is the best option. Hence I accepted the new flight. Because of the transfer between the 2 airlines, I was not allowed to do an online check-in for me or my family, hence we had to purchase our seats for an additional 111 Euro fee (for all 3). The Turkish flight was a night flight which was also an inconvenient, we have arrived in Miami on June 30th at ~7 am, more than 12 hours delay compared to the original schedule with LOT Polish. After an 11 hour nighttime flight, we were very tired and lost most of the day sleeping and trying to recover, impacting our vacation plans. In total, we were supposed to have 9.5 days to spend in Miami, but because of the flight delay, we were able to only enjoy 8 full days.- Bucharest-Miami
- Economy
- Successful claim
Ardit P
Verified | Aug 1, 2024Toronto-Tirana
Economy
Unknown
Flight was supposed to arrive at 16:40 (Albanian time) but did not land until 22:45. Airline provided food and drink. Did not specify the reason for the delay.- Toronto-Tirana
- Economy
Audrey O
Verified | Jul 30, 2024London-Tashkent
Economy
No reason given
i have stated multiple times my flight was TK364 which arrived at 5 am in TAS I am writing to file a claim for compensation under Regulation (EC) No 261/2004 (UK261) due to a disruption on my flight from London Heathrow (LHR) to Tasmania (TAS) with a layover in Warsaw (WAW), originally scheduled to arrive on June 29th, 2024, at 01:00. According to my booking reference number 3ATXGM, I was booked on a flight that operated from LHR to WAW and then to TAS. However, I was informed that this flight was disrupted and I was re-routed on a flight from LHR to Istanbul (IST) and then to TAS, arriving at a significantly later time of 05:00 AM on June 29th, 2024. This delay caused significant inconvenience to my travel plans, and I believe I am entitled to compensation under UK261 regulations. As per the regulation, a delay of more than four hours on arrival at the final destination qualifies for compensation. Therefore, I am requesting compensation in accordance with the distance of the flight as outlined in UK261.- London-Tashkent
- Economy
Navjot K
Verified | Jul 30, 2024Delhi-Toronto
Economy
Air india staff intentionally waste my husband time during c
My husband was on the airport he was first harass bu sahing you travelled somewhere and all then he was charged 11500 for a laptop bag he showed that he is allowed to carry buy they refused and said you either pay for this or keep it here. What non sense he showed still they are doing this. That girl even call PPR as a introduction letter. Illiterate people are appointed. He was panic because we already did checking and if he missed the flight then who will be responsible for that....- Delhi-Toronto
- Economy
Maryna S
Verified | Jul 26, 2024Warsaw-Geneva
Economy
Hi I maybe made a mistake by booking two flights. I didn’t know which airport I will be flying from, as I was escaping Ukraine. My house was almost hit by a rocket in Kyiv recently. My friend was supposed to drive me to Rzeshow, but in the end she refused and I needed to rush to Warszawa to take the next plane. I was on the special assistance check in and explained my situation. They said it’s fine, they understand my situation and I can proceed with the boarding, If they told me at that time that I need to change my ticket (I had flex) and it was still possible!!!!!!! But they let me to the boarding and gave a boarding pass, so I needed to do all procedure with my cat and at the gate I was refused. Sorry, that’s your mistake!!!!! You should have told me at the check in that I need to change the ticket. On the end my cat was scared by screaming of your person at the gate who was screaming that I’m fraud. This behavior is absolutely inappropriate from his end and everything could have been avoided at the check in. I would just change my booking and that’s all. But your employees were not professional, especially screaming guy at the gate. Your employee caused me and my cat a moral damage. I wish they experience once what does it feel to be nearly dead by a rocket so next time they don’t scream on someone who has explained the situation and our vulnerable condition. Hence, I think that I deserve a compensation from the airline as your employees made a mistake, stressed me and my cat who is still hiding. Best, Maryna
- Warsaw-Geneva
- Economy
Vasilena M
Verified | Jul 26, 2024Toronto-Sofia
Economy
No reason given
The flight was cancelled and i need to stay 2 days more i have to take more day off cancelled important meeting and the flight you give me for the next day they make me pay for the language i already pay at the ticket, please check that too i have insurance for the ticket- Toronto-Sofia
- Economy
Muath K
Verified | Jul 25, 2024Cairo-Warsaw
Economy
From Cairo to Warsaw
To Whom It May Concern at LOT Polish Airlines, I would like to express my extreme dissatisfaction with my recent experience on flight number LO 148. As passengers, we constantly face issues with your flight crew, but what happened on this particular flight is unacceptable. Firstly, the plane was full, and the overhead compartments were completely packed. However, the flight crew made no effort to arrange the luggage properly, making it extremely difficult to board the plane. Additionally, I requested a blanket multiple times due to the low temperature on the plane, but I was not provided with one. This neglect caused me to catch a cold in my stomach, which I am still suffering from. Moreover, one of the flight crew members shouted loudly "cheese, cheese," joking with the other crew members in the passenger cabin, which startled us while we were trying to sleep. These behaviors are entirely unacceptable and unprofessional from the crew of an airline belonging to the Star Alliance. I kindly request that you seriously address these unprofessional behaviors and take the necessary measures to ensure they do not happen again in the future. Thank you. Muath.- Cairo-Warsaw
- Economy
- Desired solution
Pratibha K
Verified | Jul 23, 2024Warsaw-Delhi
Economy
Successful claim
No reason given
Lot polish cancelled my flight for unknown reasons and gave me an option to postpone flight without any charge. But who will pay for my hotel extended stay, food, grocery and medical insurance- Warsaw-Delhi
- Economy
- Successful claim
Ashok K
Verified | Jul 19, 2024Warsaw-Delhi
Economy
Successful claim
No reason given
Lot polish cancelled our flight today notified via email with no reason and only option was to postpone the next flight for 31st July. I am a tourist with vaid hotel reservation till 28th july only and medical/ travel insurance covered till 30th July only.- Warsaw-Delhi
- Economy
- Successful claim
Nicoleta L
Verified | Jul 12, 2024Warsaw-Bucharest
Economy
Poor services
Hi, We usualy fly with LOT and i feel the need to bring into your attention a couple of issues: 1. Every time we fly to Bucharest there are delays, Why is this? Why are there no delays to other EU countries but to Romania? Is this what we paid for? 2. The waiting sits att gate 42/43 were removed (people were sitting on the floor). Why? Haven’t we paid to sit down? I am not after a compensation. But shame on you! Looking forward to fly with AirBaltic directly!
- Warsaw-Bucharest
- Economy
Rajeev S
Verified | Jul 3, 2024Geneva-Warsaw
Economy
Successful claim
Airlines put me on standby mode. Why, I don't know the reason.My ticket was confirmed. They booked me to next flight which was on next day after 14 hours . They didn't provide me hotel and other expenses. All bills are attached with boarding pass.
- Geneva-Warsaw
- Economy
- Successful claim
Jayesh S
Verified | Jun 30, 2024Toronto-Mumbai
Economy
Technical problems
Around 6 hrs flight was delayed. Original departure time was 3.15pm but later it was planned at 8.45pm- Toronto-Mumbai
- Economy
Marc G
Verified | Jun 27, 2024Istanbul-Wroclaw
Economy
Successful claim
Weather conditions
I was not on time for my second flight, due to late arrival to final destination I have departure for my holidays with one day later.- Istanbul-Wroclaw
- Economy
- Successful claim
Marion H
Verified | Jun 27, 2024London-Warsaw
Economy
I paid £18 x 2 to guarantee our seats
I paid to hold seats 6C and 6D, when we checked in we had been moved to row 10 as row 6 had become business class. Not a problem for you to sell our business class seats, the request is for some of the profit from that to repay my money as I didn't get what I paid for- London-Warsaw
- Economy
Anuj G
Verified | Jun 4, 2024Delhi-Toronto
Economy
Flight was delayed they didnt accomodate another flight.
My parents boarded the flight in New delhi(IGI). Flight got delayed by 5 hours.they made them sit in the flight for 5 hours. My parents are old age and the the flight depart after 5 hours. They didnt serve food in the flight. And now they reached in Warsaw and connecting flight already departed and our parents are suffering at the Airport. No body is helping them. Next flight they gave them after 24 hours and we cant contact our parents as they are very old and unable to use wifi from airport airline didnt give any hotel service and food. We are worried here if anything happened to our parents.then who will responsible for this.
- Delhi-Toronto
- Economy
- Desired solution
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