LOT Polish Airlines complaints: comments, page 3

323 comments

Tache I

Verified | Jul 6, 2026

Bucharest-Katowice

Economy

I suppose to departure at 6:30 PM from Bucharest and to be in Katowice at 9:10 PM. Due to the delay of the 1st fly, I left from Bucharest at 21:15, lose the connected fly and till the end I arrived in Katowice 12:10 AM. With the pick-up of the car and driving till the accommodation I loose a lot of time and I suppose to slip only 3-4 hours - I wasn't well all day Monday at work because of this.

Bucharest-Katowice
Economy

(0)

Archie W

Verified | Jul 3, 2026

Athens-Keflavik

Economy

We were filming a documentary and all of our gear was in the bags. Meaning we lost a day of filming causing a big loss of expense

Athens-Keflavik
Economy

(0)

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Anonymous member

Verified | Jul 2, 2026

Riga-Toronto

Economy

Lost bag after Riga Warsaw Toronto Ottawa flight

On June 28 I gave my bag to LOT in Riga. I specifically asked if I needed to collect my bag anywhere. I was told no and it would reach my final destination of Ottawa. I asked are you sure? The LOT agent said yes. It is July 2 and I still do not have my bag. My friend on the June 29 flight was told the same information and is also missing his bag. Additionally, I paid $1350 for this flight and my seat from Warsaw to Toronto did not have foot space or storage. We also sat on the tarmac in Warsaw for 1.5 hours. If I do not receive my bag intact, LOT will be billed by WestJet for over $2,000.

Overall

Incorrect information regarding checked baggage
The blanket

Riga-Toronto
Economy

Loss: €2500

(0)

Georgia V

Verified | Jun 29, 2026

Warsaw-Krakow

Economy

Successful claim

1x check in backpack missing. NO cash was provided to compensate. I last saw my luggage in Nice on the 27th of June. I have filed a PIR in person at the airport at the time of the incident. I have continued to email, call, SMS the airline with no response. In my checked luggage I have various expensive dance attire and dance specific shoes. I am a professional Australian dancer I need these as I am planning to go to London to take dance classes and auditions. These items are irreplaceable and equal a total value of around $600. Not only have I lost clothes and other toiletries, but I have lost expensive dance attire and shoes that I need for work for when I return to Australia. There is a huge lack of understanding as to why my luggage never made it to the connecting flight as my connecting flight had a delay (meaning more time to put luggage on the flight) and secondly, the flight was only half capacity- meaning there was plenty of room for all of our luggage to make it on the flight. There is no reason why it should have never made it on to my connecting flight to Krakow. Finally, I was told at the airport that my luggage would arrive in 1 day, at the latest, 2 days. I am currently on day 3 and my AirTag still says it is in Warsaw - meaning there has been no effort made to put my luggage on the flight. I made the airline aware of the urgency as I leave for Prague on the 30th of June - they assured me it would arrive to me before I left for Prague. I am now making my way to Prague without my luggage still and with no idea when it will arrive.

Warsaw-Krakow
Economy
Successful claim

(0)

David D

Verified | Jun 29, 2026

Oslo-Tokyo

Economy

Technical problems

missed connection caused by a delay on flight LO484. Flight Details: Booking Ref: X3V62R Ticket No: 0802426996651 Route: Oslo (OSL) – Tokyo (NRT) via Warsaw (WAW) Number of Passengers: 4 What Happened: Our feeder flight (LO484) from Oslo was delayed due to airline operational issues (understaffing/aircraft conditions). As a result, we missed our connecting flight (LO79) to Tokyo and were delayed by 2 days, causing us to miss valuable time with family. Our Claims: 1. EU261 Compensation: €600 per passenger (Total: €2,400) for the long-haul delay. 2. Hotel Accommodation: $3,000 (Agoda receipt attached) – required due to the multi-day delay. 3. Transport: $88.30 (Klook taxi receipt attached). 4. Involuntary Downgrade/Seating Disruption: Requesting compensation/refund for the loss of our pre-paid seating where the family was separated.

Oslo-Tokyo
Economy

(0)

Deepika N

Verified | Jun 29, 2026

Prague-Delhi

Economy

i was traveling after 5 year to my home with my son, He is autistic and there was many things specific he need every day to complete his daily routine. now i am struggling with him every day.

Prague-Delhi
Economy

(0)

Mehmed I

Verified | Jun 28, 2026

Brussels-Bydgoszcz

Economy

Technical problems

The airports announced a technician issue. We saw from the window a technician inspecting the front part of the plane during all delayed time.

Brussels-Bydgoszcz
Economy

(0)

Hanna L

Verified | Jun 23, 2026

Duesseldorf-Warsaw

Economy

Luggage was lost on the transfer flight with LOT from Dusseldorf to Poznań. On Warsaw transfer flight luggage wasn't on the plane. I was without the luggage till next day evening.

Duesseldorf-Warsaw
Economy

(0)

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Marie N

Verified | Jun 22, 2026

Economy

Death doesn’t wait for polish airlines injustice

Yes- A Lot of money. But worst of all, my friend who was waiting for me to arrive to help out because of his accident died before I could get there. 40 years of age. The medical exemption documents which were issued by the Canadien Government allowing me to fly were submitted. It was several months of proper record documentation and issuance. Time and expenses has not been paid for. We have requested the proper records due to this incident.

Overall

Was based on incorrect denial. Had documents to support entry- And reschedule as agreed with station manager was not honored

Economy

Loss: €358.91
Desired solution

Refund

(0)

Delis L

Verified | Jun 11, 2026

Tallinn-ulemiste International-Prague

Economy

I had a conference work trip and I arrived with sportive attire and nothing to wear for the first day of the conference. I had no change of underwear or socks and as it was raining the night I arrived, my shoes got wet and I had no change. I have rosacea so my face that didn't get makeup removal and special creams for the the entire time, reacted very badly and I had skin scalding off the first day of the conference. I arrived 10.06 in the evening so to discover that the luggage is lost and the transfer to hotel was waiting and they had a job coming right after so they were rushing me to complete at the baggage claim. I arrived to be late to the welcome dinner with nothing to wear except the sporty attire I was wearing for the flight. After the obligatory meeting the same night I went to town looking for something I can buy to wear at 8.30 when the conference started but no stores were open, instead my shoes got wet. I dried my socks and shoes for during the night and at 5 am and at 8.30 am I asked the hotel reception if the luggage had arrived but no. After 11.06 conference day I went to the city to buy clothes, shoes, a bag that could fit the conference level, facial care products and makeup. After arriving back to the hotel and wifi I got an email that my luggage had been finally delivered.

Tallinn-ulemiste International-Prague
Economy

(0)

Akanksha S

Verified | Jun 9, 2026

London-Tallinn-ulemiste International

Economy

Successful claim

I had a connecting flight from London Heathrow to Warsaw which was delayed. When we reached Warsaw airport the immigration queue was very long and took too much time. When I reached the boarding gate after immigration around 15:20, I was told that that the boarding gate is closed and I will have to take the next flight. The next available flight was at 23:00 which airline did transfer me to but I had to wait at the airport for over 7 hours and had to buy lunch and dinner on my own. I was required to reach Tallin on 08 June for my company's (named Wise) event which I missed for the day as I reach Tallin around 1:30 am on 9 June.

London-Tallinn-ulemiste International
Economy
Successful claim

(0)

Ani K

Verified | May 30, 2026

Sarajevo-Brussels

Economy

No reason given

The flight from Sarajevo Airport to Warsaw Airport was delayed for 2 hours, because of which i missed my flight from Warsaw to Brussels and instead of 16:35, I left Warsaw airport at 20:30 as I was rebooked to a later flight and had to wait at the airport all this time due to the delay.

Sarajevo-Brussels
Economy

(0)

Ani K

Verified | May 29, 2026

Sarajevo-Brussels

Economy

Successful claim

Influence by other flights

My flight from Sarajevo to Warsaw was delayed for 2 hours which resulted in me being late for my connecting flight to Brussels. I had to spend at the polish airport additional three hours on top of 2 hours of delay at Sarajevo Airport.

Sarajevo-Brussels
Economy
Successful claim

(0)

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Marta K

Verified | May 25, 2026

Economy

Didnt get emergency exit seat which I paid extra for

Reservation #K75AXR for Marta Krawiec I paid extra for a seat by the emergency door but was seated in a regular seat because the airplane that arrived was the smaller one and the seat # was for a regular seat instead of the special seat. When I called LOT they told me that I could get a credit for my next flight within 2 years. As I am not flying, but my son will be, would he be able to get the credit for that seat? If not, could I be compensated for the seat or the credit to be extended until my next flight which I am not sure when that would be because of my health situation. We have been customers with your airline for nearly 40 years and would greatly appreciate a timely resolution to this matter. My son Mike Krawiec will be flying on June 15th from Krakow to Chicago, his reservation # is X5OUP5. Would you be able to transer this credit for the special emergency exit seat with extra leg room? If not, could I get a refund for this extra cost. Thank you for your time. Marta Krawiec 1737 Stonehedge Ct Wheeling IL, 60090 USA krawiecmarta@yahoo.com Phone # 8473097238 my sons email and phone # in Poland where he is currently. aaliyoda@gmail.com Phone # 519032938

Economy

Desired solution

Refund

(0)

Eleni B

Verified | May 25, 2026

Athens-Luxemburg

Economy

No reason given

I had already contacted LOT Polish Airlines directly for compensation regarding my disrupted journey on 31 December 2025, but despite several emails and follow-ups over the past 6 months, I have not received any substantive response or resolution from the airline. My journey was from Athens to Luxembourg via Warsaw on the same booking. Flight LO602 from Athens to Warsaw was delayed, and instead of arriving around 16:30, I arrived in Warsaw at approximately 17:30. Due to this delay, I missed my connecting flight to Luxembourg. LOT rebooked me on a flight the following day, which caused me to arrive at my final destination with a significant delay and serious inconvenience during New Year’s Eve. I had previously closed my AirAdvisor case in order to try resolving the matter directly with the airline. However, since LOT has failed to respond properly after many months, I would now like AirAdvisor to handle the claim on my behalf again. I can provide all previous correspondence with the airline if needed.

Athens-Luxemburg
Economy

(0)

Ankita P

Verified | May 25, 2026

Vilnius-Copenhagen

Economy

Successful claim

No reason given

Dear LOT Polish Airlines Customer Relations Team, I am writing this email at 2am, sitting on a chair at Tallinn Airport in Estonia. I have been awake for almost two days. I am exhausted, I am angry, and I am deeply disappointed in your airline. I did not plan to be in Estonia. I did not plan to spend my Friday night and Saturday morning stranded across multiple airports. I had plans in Copenhagen - plans that mattered to me - and your airline took that away from me completely. I want you to read every word of this carefully, because I am not going to let this go. —————————————— MY DETAILS: —————————————— Passenger: Ankita Punjani Booking Reference: XI4TQV Tickets: 080242641141701 / 080242641141702 —————————————— WHAT I BOOKED: —————————————— A simple two-flight trip on 22 May 2026, both under the same booking XI4TQV: Flight LO776 - Vilnius (VNO) to Warsaw (WAW) - Departing 19:15, Arriving 19:20 Flight LO459 - Warsaw (WAW) to Copenhagen (CPH) - Departing 20:40, Arriving 22:10 I was supposed to walk into Copenhagen at 22:10 on Friday evening. That is what I paid for. That is what I planned around. —————————————— WHAT YOUR AIRLINE DID TO ME!! —————————————— Flight LO776 from Vilnius was delayed. That delay caused me to miss LO459 to Copenhagen - the whole reason I was travelling that day. And from that moment, everything got worse. Your airline did not try to find me a same-day solution. Nobody came to me with options. Nobody showed any urgency or genuine care. I was simply, automatically, pushed onto flights the next morning - nearly 24 hours after I was supposed to arrive in Copenhagen. My Friday evening in Copenhagen was gone. Just like that. And then, when I approached your staff at the airport for help and some basic human decency, I was spoken to rudely. I was dismissed. I was made to feel like an inconvenience — by the very people whose airline had just ruined my day. I cannot tell you how demoralising that felt on top of everything else. But the story does not end there. The rerouted flights your airline gave me were not even Warsaw to Copenhagen. I was sent to Tallinn, Estonia - a country in the completely opposite direction. Flight LO791, Warsaw to Tallinn, was already a late-night flight departing at 23:00. And then, because apparently one delay was not enough, even that replacement flight was delayed — pushed to 23:45 — as confirmed in your own written notification to me, which I have attached. I landed in Tallinn in the early hours of Saturday morning. My onward flight to Copenhagen from here does not leave until 06:15. That is over four hours sitting at an airport I never should have been in, waiting for a flight that is barely 1.5 hours long. Let me be very clear about what this means in total: I have been travelling, waiting, and stranded across airports for close to two full days — to reach a city that was supposed to take an easy connecting journey. I missed the entirety of Friday in Copenhagen. I lost plans, time, and energy that I cannot recover. The physical exhaustion of sitting in airports through the night is real. The frustration of watching delay after delay after delay, with no proper help from your staff, is real. This was not a minor disruption. This was a genuinely awful experience that your airline is fully responsible for. —————————————— **MY LEGAL CLAIM — EU REGULATION 261/2004** —————————————— I am formally demanding €600 in compensation under EU Regulation 261/2004. Every single condition is met, clearly and without question: Same booking: LO776 and LO459 are both on booking XI4TQV. This is one connected trip. Delay of nearly 24 hours: My original arrival was 22:10 on 22 May. I will arrive approximately 24 hours later — far beyond the 3-hour minimum threshold. Fully your airline's fault: Every delay at every stage was caused by LOT Polish Airlines. No extraordinary circumstances were cited to me at any point. I also expect full reimbursement for every expense I had to pay out of pocket because of this situation. Receipts will follow separately. —————————————— **WHAT I AM DEMANDING** —————————————— €600 compensation under EU Regulation 261/2004 Full reimbursement of all out-of-pocket costs caused by this disruption A formal written acknowledgment of what went wrong — the delays and the unacceptable conduct of your staff I expect a full response within 14 days. If I do not receive a satisfactory resolution, I will not hesitate to escalate this to the National Enforcement Body under EU Regulation 261/2004, file a formal complaint through the European Consumer Centres Network, take this as far as I need to legally and through consumer protection channels, and share every detail of this experience publicly — on social media, travel platforms, and anywhere else people choose airlines. I have everything: both boarding passes, the booking confirmation, and your own written delay notification for LO791. My case is documented and I am ready to escalate. I genuinely hope your airline chooses to handle this properly. Right now, you have an opportunity to do the right thing. How you respond will determine exactly how public this becomes. With extreme disappointment, Ankita Punjani Booking Reference: XI4TQV Tickets: 080242641141701 / 080242641141702

Vilnius-Copenhagen
Economy
Successful claim

(0)

Matej M

Verified | May 22, 2026

Zagreb-Vilnius

Economy

No reason given

This is the same email that i sent to the airline. Subject: FORMAL COMPLAINT AND CLAIM: Flight LO773 | 21.03.2026. | Booking Ref: X6KRYH | Matej Maric To the LOT Polish Airlines Claims Department, I am writing to formally lodge a claim for compensation and reimbursement of expenses regarding my journey from Zagreb to Vilnius on March 21, 2026 (Booking Ref: X6KRYH). Due to the disruption of flight LO773, I reached my final destination with a delay of over 24 hours. 1. Claim for Statutory Compensation (250 EUR) Under EC Regulation 261/2004, I am entitled to 250 EUR in compensation. Other aircraft landed in Vilnius at the same time as my scheduled flight. Furthermore, other passengers were rebooked on much earlier flights (11:00 AM and 2:00 PM), while I was arbitrarily delayed until 4:25 PM without explanation, proving an operational failure. 2. Violation of Duty of Care As a student on a limited budget, the 24-hour delay caused me extreme hardship. LOT failed to provide the Duty of Care required by law: Lack of Food and Water: I was left for over 15 hours without any vouchers or assistance. Substandard Accommodation: The hotel provided was hazardous. Attached photos show insects on the ceiling, blood stains on the walls, and dirty linens. Rest was impossible. Discriminatory Treatment: Unlike my companions, I received no taxi vouchers or info updates, leaving me stranded and separated from my group, causing additional costs. 3. Claim for Reimbursement of Expenses (Receipts attached) I request full reimbursement for the following out-of-pocket expenses: Food and Beverages: 21.62 EUR Taxi/Transportation: 7.90 EUR Missed Accommodation in Vilnius: 135.12 EUR Total Expenses Claimed: 164.64 EUR Total Settlement Requested: 250 EUR (Compensation) + 164.64 EUR (Expenses) = 414.64 EUR. Attached are photos of the hotel conditions, boarding passes, and all relevant receipts. I expect a response and settlement within 14 days. If denied, I will escalate this to the Civil Aviation Authority (ULC). Sincerely, Matej Maric Phone: +385958092229 Email: matejmaric2412mm@gmail.com

Zagreb-Vilnius
Economy

(0)

Hanna-Katrin K

Verified | May 20, 2026

Tallinn-ulemiste International-Nice

Economy

Successful claim

This incident caused me inconvenience and stress during my trip. My luggage did not arrive as expected, and i had to spend additional time and also money on essential items such as clothes, toiletries and other personal necessities. All of my important travel essentials were inside the suitcase that i needed during the trip. I also lost valuable time dealing with this situation and waiting for updates, my trip was short. I kindly request fair compensation for the inconvenience and expenses caused by the mishandled baggage.

Tallinn-ulemiste International-Nice
Economy
Successful claim

(0)

Kadi-Liis P

Verified | May 19, 2026

Tallinn-ulemiste International-Nice

Economy

Successful claim

As I travelled only for 4 nights and went to a birthday, I had absolutely everything in the luggage. Also, the luggage included my invisalign, so it was very stressful not to have a possibility to continue with my teeth healing process. I lost almost two days for stressing and finding new things to wear, so I really feel that the whole situation was very dissapointing.

Tallinn-ulemiste International-Nice
Economy
Successful claim

(0)

Bozena K

Verified | Apr 20, 2026

Krakow-Toronto

Economy

No reason given

This matter was already mediated by the Urząd Lotnictwa Cywilnego and the ADR ruled in my favour on April 13, 2026, stating: "payment of compensation for the cancellation of the flight amounting to €600, according to Regulation (EC) No 261/2004". LOT's response was to refuse to "participate in ADR mediation.” I subsequently contacted LOT and they responded on April 20, 2026 by saying, "We have reviewed your case again. However, we have not changed the decision communicated in the previous letter. We confirm that we made our decision based on current regulations". Here is a summary of the initial complaint for reference: My return flight home scheduled for November 6th, 2025 to Toronto (LO45) via Krakow (LO3920) was cancelled on September 30th, 2025, a week before my scheduled departure. The alternatives provided by LOT customer support staff were flights on November 10th (with a 10-hour layover) or November 12th. Both were unacceptable as I had work to return to. The refund that was offered (half of the total fair) was insufficient to cover the cost of booking a return flight on a competitor's airline and that is not saying anything of the hassle and inconvenience that I experienced as a result of LOT's cancellation. EU air passenger rights require that customers be notified of a cancellation 14 days prior to departure. I was notified 7 days prior to departure. For a flight exceeding 3500KM, the compensation I was entitled to is 600 Euros in the event of cancellation. I submitted a claim to LOT on November 2nd, 2025 and on November 5th LOT responded with a complaint reference number that was assigned to my case: RP/54774/25 On November 28, 2025 I received a response from a Specialist at LOT’s Claims Department saying: "We apologize for the irregularity of our flight LO45 on November 6, 2025. We have awarded you EUR 600 in compensation.” They directed me to fill out an online form to receive the compensation. I filled it out and thought that this matter was taken care of. It wasn’t until December 8, 2025, that I received a follow-up email from the same Specialist at LOT’s Claims Department saying that they were revoking "the decision of granting you the compensation for the cancellation of flight LO45, November 6, 2025.” Their reason for doing so was: "Flight has been canceled due to a manufacturing defect in an aircraft that reduces the safety of passengers and that was identified by the manufacturer of the aircraft concerned, therefore compensation is not due.”

Krakow-Toronto
Economy

(0)

Sara T

Verified | Apr 19, 2026

Warsaw-Frankfurt

Economy

Complaint regarding confiscation of power bank and unprofessional staff behavior – Warsaw Chopin Airport

Dear Sir/Madam, I am writing to file a complaint regarding an unpleasant experience at the security checkpoint at Warsaw Chopin Airport on April 18, 2026, before my flight from Warsaw to Frankfurt (flight LO 377). During the security screening, the staff noticed my power bank in the scanner and asked me to remove it from my bag. I was then told that the device was “too big,” without any clear explanation as to whether this referred to its capacity or another restriction. I would like to emphasize that I have carried this same power bank on previous flights without any issues, including a flight with the same airline (LOT) just one day earlier. I politely asked if there was any way I could still take it with me or if there was an alternative solution. I was told that there were “new rules” and that I should complain to the airline. At this point, the staff member’s tone became noticeably rude. I explained that I had traveled with the same device the day before without any problems, but she insisted that it was no longer allowed, without offering any further clarification or checking the information. When I briefly turned to my friend to explain what had happened, the staff member raised her voice and said: “What’s your problem, next time read the rules,” followed by “Complain to the airline, not here.” I find this manner of communication completely inappropriate and unprofessional. As a passenger who remained calm, polite, and simply asked reasonable questions, I expected basic respect and clear information, not a raised voice and dismissive attitude. I kindly ask you to: • clarify whether new regulations regarding power banks have indeed been introduced and ensure they are clearly communicated to passengers, • review the conduct of the staff member on duty at that time, • take appropriate measures to prevent similar situations in the future. I look forward to your response and an explanation.

Warsaw-Frankfurt
Economy

Desired solution

Other

(0)

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Ashton A

Verified | Apr 5, 2026

Zurich-New York

Economy

Inconsistent and unfair policy enforcement

Selective policy enforcement of carryon weight limit; I was asked to weigh mine at the checked bag desk and my carryon was over the limit, but the attendants told me they don’t weigh all the carryons that come on and I am sure there are many that also exceeded the weight limit. This is selective policy enforcement is unfair. It’s true that I exceeded the limit (though I didn’t realize it was 8kg) but I would like to request a good will fee waiver due to the selective enforcement unfairness. Please consider, I don’t have the money to pay this. Thank you for your time.

Overall

Selective policy enforcement of carryon weight limit; I was asked to weigh mine at the checked bag desk and my carryon was over the limit, but the attendants told me they don’t weigh all the carryons that come on and I am sure there are many that also exc

Zurich-New York
Economy

Loss: €152.04
Desired solution

Expenses reimbursement

(0)

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Ashton A

Verified | Apr 5, 2026

Zurich-Newark

Economy

Inconsistent and unfair policy enforcement

Overall

Selective policy enforcement of carryon weight limit; I was asked to weigh mine at the checked bag desk and my carryon was over the limit, but the attendants told me they don’t weigh all the carryons that come on and I am sure there are many that also exc

Zurich-Newark
Economy

Loss: €152.04
Desired solution

Refund

(0)

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Ashton A

Verified | Apr 5, 2026

Zurich-Newark

Economy

Selective and unfair policy enforcement

Overall

Selective policy enforcement of carryon weight limit; I was asked to weigh mine at the checked bag desk and my carryon was over the limit, but the attendants told me they don’t weigh all the carryons that come on and I am sure there are many that also exc
Nice attendants and comfortable plan

Zurich-Newark
Economy

Loss: €152.04
Desired solution

Refund

(0)

Olga G

Verified | Apr 4, 2026

Miami-Chisinau

Economy

My booking included 5 passengers: 3 adults (including one 17-year-old), 1 child with a disability (7 years old), 1 infant, and 2 pets. At check-in and boarding, only 1 adult and the infant were recognized by your system. The other 2 adults and the child with a disability were recognized only up to Warsaw, and the 2 pets were not recognized at all. Only my infant appeared in the system as booked to the final destination. Due to this system error: • We were denied boarding on both flights. • Despite having valid tickets and all necessary documents, we missed both flights. • system incorrectly marked us as “no-show”, which is false. • LOT responded that many tickets were purchased through an airline alliance (on other airlines’ websites) and therefore they are unable to provide any assistance. We also have two voice recordings and a screenshot from my phone showing the check-in settings, which clearly indicate that many tickets were visible only up to Warsaw, confirming that only my infant was recognized as booked to the final destination. This situation caused significant stress, additional expenses, and serious disruption to our travel plans.

Miami-Chisinau
Economy

(0)

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Aliaksei B

Verified | Mar 24, 2026

Warsaw-Tbilisi

Economy

Unauthorized Ticket Cancellation and Inadequate Refund – Booking YXD37N

My initial request was : "Hello Dear Support, Booking reference (PNR): YXD37N Passenger name: Alexei Bredzikhin • I’m requesting a partial refund 105 EUR for one windsurf equipment service in my booking . • I’m not requesting a ticket refund and I will fly as planned, but with one confirmed bag only. • LOT did not confirm transport for: 297×80×15 cm (18 kg) and 235×60×30 cm (18 kg) after the service was purchased. • I reduced one bag to 190×60×15 cm (5 kg) and LOT confirmed it. • The second paid service cannot be used due to LOT refusal, not my cancellation. • Please refund 105 EUR for the unconfirmed bag and confirm in writing." but LOT cancelled the whole ticket and refunded 21.09 EUR. So I had to buy a new ticket .

Overall

Service was not provided

Warsaw-Tbilisi
Economy

Loss: €337
Desired solution

Refund

(0)

Grosu Y

Verified | Mar 21, 2026

Bucharest-Lyon

Economy

Hi, the problem is that i come to Lion to work i have contract to prove also and 21 i will work i don t have my clothes for work, things that i use for work my working shoes, I work on the ship and I have uniforms, all my products for wash like toothpaste toothbrush shower gel etc, things that in the same day that I arrived I didn’t have time to buy but tomorrow 21/03/2026 is necessary to buy beacouse the company have standards and I can’t go in front of the passagers like that(without hygiene and the uniform) I put now only the expenses that I pay for the luggage fees and taxi, but will be more money and I will have the receipt for the another things. To not say that I stay there a lot of time because nobody help us. And also I have my products for the contact lentils. That are very important to me daily, they didn’t help me, they said that it wasn’t there problem. So yes for the moment is only 350€ but wil be more then 500€ and I have also The received for the food on 20/03/2026 because I finished the reclaimer late and when I arrive to the ship the kitchen was close. They didn’t gave no voucher no nothing only that I need to wait and that s it but until I wait I need to go every day at work

Bucharest-Lyon
Economy

(0)

Karolis L

Verified | Mar 18, 2026

Schonefeld-Vilnius

Economy

Strike

Flight from Berlin for the 18th of March was cancelled. They gave another flight for the 18th of March, but that one was cancelled as well. They gave a third option for the 19th of March, but it was not working for me as i had business meetings scheduled for the 19th of March. So i had to buy my own tickets on the 17th of March. Cancel my business meetings on the 17th of March. Also hotel and car rental was paid until the 18th.

Schonefeld-Vilnius
Economy

(0)

Aistė L

Verified | Mar 18, 2026

Schonefeld-Vilnius

Economy

Strike

The offered new flight was on Thursday night, but I couldn't take it, because I had arrangements in Vilnius on Thursday afternoon. Also, when rebooking the flight, the agent forgot to mention it is on Thursday evening and not Wednesday evening as I was requesting - and later on they said I have accepted a new flight and couldn't offer me a new one. I accepted not knowing it was the next day. When I asked why my flight was cancelled, the agent didn't know about the BER strike and that no flights will depart on Wednesday, so it wasn't specified to me. My husband had to buy new flight tickets on a Tuesday (March 17th) for us to get to Vilnius on time.

Schonefeld-Vilnius
Economy

(0)

Anonymous member

Verified | Feb 28, 2026

Warsaw-Krakow

Economy

Unfortunately I am from Israel and our skies are closed I can't get to Warsaw.. I don't want a refund just the flight segment on the date I can come from Israel please understand the situation I can't leave Israel. Just change to another da

Warsaw-Krakow
Economy

Desired solution

Other - Booking number:X2D5ST Unfortunately I am from Israel and our skies are closed I can't get to Warsaw.. I don't want a refund just the flight segment on the date I can come from Israel please understand the situation I can't leave Israel. Just change to another date

(0)

Pawel F

Verified | Feb 26, 2026

Krakow-Chicago

Economy

Successful claim

SINCE WE LANDED, I HAVEN'T RECEIVED ANY INFORMATION REGARDING MY DELEYED BAGGAGE. AFTER AN APPROXIMATELY 1 HOUR, I CONTACTED ORD REP WHO ADVICED ME TO FILE A CLAIM. SINCE THAT TIME THERE WAS NO COMMUNICATION BETWEEN ME AND LOT EXCEPT ONE EMAIL RECEIVED AS A PROOF OF CLAIM. THEIR WEBSITE SHOWED THAT THEY ARE LOOKING FOR MY BAGGAGE EVEN AFTER MY BAGGAGE WAS DELIVERED.

Krakow-Chicago
Economy
Successful claim

(0)

Elene M

Verified | Feb 23, 2026

Tbilisi-Frankfurt

Economy

Successful claim

Influence by other flights

They gave me a small voucher for food at the airport but I do not have it with me. Later when I complained to them they responded with this which seems unfairly low compensation. The day when my flight got delayed I missed my friend's birthday party in the evening because of such a huge delay.

Tbilisi-Frankfurt
Economy
Successful claim

(0)

Iga A

Verified | Feb 21, 2026

Warsaw-Los Angeles

Economy

Technical problems

On 8 January, I was scheduled to travel on a morning flight operated by PLL LOT departing from Warsaw at 7:35 a.m. The flight did not depart as planned due to a technical fault with the aircraft. Passengers, including myself, were kept on board for nearly three hours while awaiting further information. During this time, the cabin crew informed us that Heathrow Airport had been notified and that the connecting flight to Washington would wait for our arrival. However, after eventually arriving in London, I discovered that the onward flight to the United States had already departed and had not waited, despite the earlier assurances. As a result, I was unable to continue my journey to Washington and Los Angeles on the same day as originally scheduled. Furthermore, for approximately nine hours I was unable to contact any representative of PLL LOT, either at the airport or via telephone, in order to obtain assistance with rebooking or arranging accommodation. Due to the delay and lack of support, I was forced to stay overnight in London at my own expense and cover the cost of the hotel myself. I also had to purchase a UK ETA (Electronic Travel Authorisation), which was an additional unforeseen expense directly caused by the disruption. Because of these circumstances and the airline’s failure to provide adequate assistance, I arrived in the United States with a delay of over 24 hours. Consequently, I was unable to attend an important wedding ceremony of a close acquaintance, which had been the primary purpose of my trip.

Warsaw-Los Angeles
Economy

(0)

Andrejus M

Verified | Feb 2, 2026

Stavanger-Vilnius

Economy

No reason given

I had connecting flights from Stavanger to Warsaw (LO 490) and from Warsaw to Vilnius (LO 779). The first flight was delayed by 2 hours, and I missed my second flight. LOT gave me a ticket from Warsaw to Vilnius (LO 773). My travel was delayed by more than 6 hours. They are saying that its because of weather, but at that time another planes flew.

Stavanger-Vilnius
Economy

(0)

Dominik V

Verified | Jan 30, 2026

Duesseldorf-İstanbul

Economy

Hello, I need your help. The airline is refusing to imburse us from our lost money cased by the baggage delay. I know that we have a right to get compensated. Your site gives me hope, as you indicate the potential sum, that we can reach a final compensation. We haven't got any help. Instead we got silly excuses. No one feels responsible and no one can help with anything. I am very frustrated. If polish airline claims, that we received our baggage: it is not true. We have not received it, because the airport handling at final destination lost it, too!!! Thank you. Dominik Vorhölter

Duesseldorf-İstanbul
Economy

(0)

See detailed ratings

Mia W

Verified | Jan 23, 2026

Amsterdam-Seoul

Economy

See ICNLO12396 - luggage were found, but at the last day of the stay

Dear all, in the meantime our daughter arrived back at home and the luggage was found on the last day and handed back to her for the flight back to Germany. But she was required to buy all clothes and amenity items for the 2 weeks stay in Seoul, where it was very cold. At least we will demand a reimbursement for the purchases she had to make, because the luggage was not delivered in time. In the luggage were also some pharmaceuticals, where they were requested to buy in Seoul. All purchased items can be found in the attached file. SUM of purchased items for 2 weeks - 740,57 EUR We demand to refund this in addition to the emotional damage. Kind regards Mia Windischmann

Overall

Gepäck nicht dabei
Gutes Essen

Amsterdam-Seoul
Economy

Loss: €740.57
Desired solution

Refund

(0)

Harrison F

Verified | Jan 23, 2026

Gdansk-Kiruna

Economy

Successful claim

As we have stated in the receipts category, we had to get an airport taxi as the shuttle had left before we could file our lost baggage with the airport. We have since recieved all of our luggage on January 3rd 2026.

Gdansk-Kiruna
Economy
Successful claim

(0)

Karina S

Verified | Jan 18, 2026

Vilnius-Geneva

Economy

It was all the ski stuff , head glaasses pants and etc. My sweaters and termo sports wear , pyjamas shoes, and cosmetics bag.

Vilnius-Geneva
Economy

(0)

Kirill T

Verified | Jan 15, 2026

Warsaw-Toronto

Economy

Yes, now we have to buy new hockey equipment instead of lost one. there is a hockey equipment inside our lost baggage.

Warsaw-Toronto
Economy

(0)

Laura M

Verified | Jan 15, 2026

Madrid-Gdansk

Economy

Successful claim

The trip was marked by a series of incidents that negatively impacted both the efficiency of the journey and my personal safety and time: First of all, the flight was delayed by two hours, so I missed my connection. Due to the closure of Warsaw airport, I had to land at another airport, Wroclaw, and wait inside the plane until Warsaw airport reopened. I landed four hours later than scheduled. I missed my connecting flight from Warsaw to Gdansk and was rebooked on another flight a little later. Upon arriving at my destination at 3:00 AM, when I should have arrived at 8:30 PM, my checked luggage was missing. My suitcase was lost in transit, forcing me to incur expenses for essential items (clothes, toiletries). Due to the incidents that occurred, I request at least a reimbursement of the expenses incurred, in addition to compensation for the disturbances caused.

Madrid-Gdansk
Economy
Successful claim

(0)

Yurii B

Verified | Jan 12, 2026

Winnipeg-Warsaw

Economy

Successful claim

Yes, we had to extend our stay in Warsaw and opt for hotel accommodations, onward trips that had to be cancelled and expenses related to the extended stay in a foreign country. I have attached all the receipts.

Winnipeg-Warsaw
Economy
Successful claim

(0)

Maria K

Verified | Jan 11, 2026

Tel-aviv-Krakow

Economy

No reason given

I have submitted two claims (576799 and 576803) that use the same documentation. If any document appears to be missing, you will likely find it in the second claim.

Tel-aviv-Krakow
Economy

(0)

Oleg K

Verified | Jan 9, 2026

Tel-aviv-Krakow

Economy

No reason given

I am disputing LOT's claim that the 10-hour delay was caused by weather conditions. Specifically, I received the first notification about a 9.5-hour delay (from 06:00 to 15:30) at 01:15 AM—nearly five hours before the scheduled departure. It is highly unlikely that a weather event could justify such an immediate and substantial rescheduling so far in advance. Furthermore, despite my formal requests, LOT has failed to provide any concrete evidence to prove that weather conditions directly prevented the flight or that they took all reasonable measures to minimize the delay. I believe the delay was due to operational reasons rather than 'extraordinary circumstances'.

Tel-aviv-Krakow
Economy

(0)

Ignacio G

Verified | Jan 9, 2026

Rzeszow-Malaga

Economy

Good morning, my luggage was lost on 20 December, causing me to lose my clothes for the holidays. On 23 December, the luggage was sent from Vienna to Malaga, but it was not sent to my home (as I requested in the claim I made at the airport with the PIR). The suitcase arrived at my home in Córdoba on 26 December at around 8 p.m. As a result, on 24 December I had to buy a jumper, trousers and a jacket to wear on Christmas Eve and during the holidays. In addition, I needed my medicines, which were in my luggage, and I had to buy them on the morning of 26 December.

Rzeszow-Malaga
Economy

(0)

Jolanta S

Verified | Jan 9, 2026

Zurich-Vilnius

Economy

Successful claim

I got my bagage too late, next day ,when I, on 06 January at 10:05 need to fly to business trip for 3 weeks,so delayed bagage gave me problems.I couldn't take things which I need for next traveling.

Zurich-Vilnius
Economy
Successful claim

(0)

Mohammed A

Verified | Jan 7, 2026

Larnaca-Amsterdam

Economy

Compensation du coût de l'annulation de mon vol, du changement de lieu d'atterrissage et de l'absence de contact avec moi

Subject: Claim for Compensation and Reimbursement of Expenses – Flight Cancellation & Rerouting (Regulation EC 261/2004) Dear Customer Service Team, I am writing to formally lodge a claim regarding my flight which was originally scheduled from Warsaw to Amsterdam. Due to the cancellation of the original flight, I was rerouted to Brussels instead of my final destination (Amsterdam). Although the departure time remained similar, the change of destination to a different country caused a significant delay in reaching my final destination (Amsterdam) and forced me to incur additional transportation costs. Under Regulation (EC) No 261/2004, I am claiming the following: Fixed Compensation: €250 for flight cancellation and rerouting to a different airport/country. Right to Care Reimbursement: During my 5-hour wait at Warsaw Airport, no meal vouchers were provided. I am attaching receipts for meals purchased at my own expense (€10.26). Transportation Costs: Reimbursement for my train/bus ticket from Brussels Airport to Amsterdam, as the airline failed to provide transport to the original destination. Attached are all supporting documents, including boarding passes and receipts. I look forward to receiving the compensation and reimbursement within the legal timeframe. Best regards, Mohammed alaghwani

Larnaca-Amsterdam
Economy

Loss: €100
Desired solution

Expenses reimbursement

(0)

Vita T

Verified | Jan 7, 2026

Zurich-Vilnius

Economy

Successful claim

Because my luggage was late, I missed the bus that was going to Klaipėda at 17:00, so I had to pay an additional 30 euros for the next trip to Klaipėda. It was inconvenient because I had put my clothes in my luggage, and it was cold in Lithuania. Therefore, warmer clothes and hygiene items were needed.

Zurich-Vilnius
Economy
Successful claim

(0)

Can K

Verified | Jan 5, 2026

Warsaw-Amsterdam

Economy

Successful claim

Mechanical failure from the airplane within the company internally which caused more than 3 hours of delay. This is what the pilot said while we were waiting inside the airplane. So this was an internal issue that caused the delay. I arrived at 22:10. They did not provide me with a meal. My wife arrived at 22:00 at the airport with our baby (who needs sleep and should not be outside at that time). But getting home to Etten-leur with the train was no option so this had to be done. Otherwise I had to take a taxi which can be extremely expensive.

Warsaw-Amsterdam
Economy
Successful claim

(0)

Raimonds A

Verified | Jan 4, 2026

Riga-Warsaw

Economy

Successful claim

I was called to gate, and I was told that the flight is full. They asked me if i would agree to change the flight and get a 250 euro compensation and i agreed. And i flew to Istanbul direct.

Riga-Warsaw
Economy
Successful claim

(0)

Hannah M

Verified | Jan 4, 2026

Krakow-Los Angeles

Economy

No reason given

I am submitting this as a formal notice regarding the cancellation of my flight, for which no reason was provided and for which I received no prior notification. I only became aware that the flight had been cancelled when I presented myself for check-in at the airport. I am submitting this as a formal notice regarding the cancellation of my flight, for which no reason was provided and for which I received no prior notification. I only became aware that the flight had been cancelled when I arrived at the airport at approximately 06:00 for my scheduled 08:45 departure. This failure is particularly serious given that I was issued valid boarding passes approximately 12 hours prior to the scheduled departure, reasonably confirming that the flight was operating. The cancellation without notice or explanation constitutes a clear breach of the operating carrier’s obligations under EU Regulation 261/2004. At the airport, I was informed that the earliest available rerouting was a flight departing three days later. This does not constitute “rerouting at the earliest opportunity” as required under Article 8 of the Regulation. We were traveling with a one-year-old infant, and the lack of timely rerouting, assistance, or clear information caused significant hardship. In addition, this delay has resulted in the loss of multiple workdays. Pursuant to Articles 5, 7, 8, and 9 of Regulation (EC) No 261/2004, the operating air carrier is required to: Provide timely notification of cancellations; Clearly communicate the reason for cancellation; Offer immediate rerouting or reimbursement at the passenger’s choice; Provide care and assistance appropriate to the circumstances, particularly where vulnerable passengers are involved; Pay statutory compensation unless the carrier can demonstrate extraordinary circumstances and compliance with notification requirements. To date, none of these obligations have been met. In the absence of a stated reason for cancellation and given the lack of prior notice, I consider myself entitled to compensation under Article 7, in addition to rerouting or reimbursement under Article 8 and care under Article 9. I hereby request, without further delay: Written confirmation of the precise reason for cancellation; Confirmation of compensation payable under Article 7; Immediate confirmation of rerouting at the earliest opportunity or reimbursement, at my election; Confirmation of care provided or reimbursable, including accommodation, meals, and transportation, as applicable. If this matter is not resolved promptly, I will escalate the complaint to the relevant National Enforcement Body and pursue all available legal remedies. This correspondence is intended to formally preserve my rights under EU Regulation 261/2004.

Krakow-Los Angeles
Economy

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

LOT Polish Airlines complaints: comments, page 3

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