LOT Polish Airlines complaints: comments, page 4
323 comments
Galib B
Verified | Dec 31, 2026
Toronto-Sarajevo
Economy
The airplane landed somewhere far away from the gates, because an border officer had to escort a family out of the plane, because of that i was late for the connection flight, and this is where the laguage got lost
- Toronto-Sarajevo
- Economy
Albert H
Verified | Dec 24, 2025Brussels-Tel-aviv
Economy
No reason given
Flight was delayed a few hours, passengers taken off the plain after boarding. Connection flight left Warsaw. Passenger could not get to the appointment in Israel on time and went back home.- Brussels-Tel-aviv
- Economy
Egle S
Verified | Dec 15, 2025London-Vilnius
Economy
My checked luggage did not arrive at my destination, and its contents were critical for both professional and medical reasons. I was transporting essential materials required to lead a scheduled business conference, which had to be canceled due to the absence of this luggage. The financial loss resulting from the canceled conference amounts to £3,000. In addition, the luggage contained personal belongings valued at £4,400, which are now lost. Furthermore, the luggage contained essential prescription medication required for my ongoing treatment. Any interruption in this medication presents a serious and potentially life-threatening health risk. I respectfully request appropriate compensation for the financial losses incurred and for the significant risk, distress, and inconvenience caused by this incident.
- London-Vilnius
- Economy
Jingyu Q
Verified | Nov 25, 2025Barcelona-Warsaw
Economy
No reason given
As shown on the order page, I was notified at 4:30 PM that my departure time had changed and I was instructed to travel according to the new time. When I arrived at the airport at 6 PM, the check-in counters were already closed. I had no choice but to reschedule for the following day. I called customer service, and they told me to check in at the previous time, as it differed from the notification from the third-party platform, Qunar.com. After that, the staff member refused to provide further service.- Barcelona-Warsaw
- Economy
Vesna T
Verified | Nov 20, 2025Skopje-London
Economy
No reason given
The airline could not even source accommodation on the night. They said yo sort it out on my own. Alone in foreign countries relaying on cab at 5am?? logo_en.png Our reference: RP/45766/25 Dear Ms. Torre, We apologize for the irregularity of flight LO594 on September 27, 2025. Unfortunately, we cannot accept your claim. Travel outside the European Union You had a ticket for a connecting flight. The departure airport of your first flight and the arrival airport of your last flight are both located outside the European Union. In this case, Regulation (EC) No 261/2004 does not apply. Legal basis Judgment of the Court of Justice of the European Union in Case C-451/20 We wish you enjoyable travels with LOT Polish Airlines in the future. Yours sincerely, Dominika Specialist Claims Department- Skopje-London
- Economy
Marija M
Verified | Nov 12, 2025Delhi-Vilnius
Economy
No reason given
I wrote the complain online, alao i made several calls, but no one gave a reason for flight cancelation. My flight was canceled the day i arrived to the country, that means 10 days in advance with no particular reason, as my booking was made by other person and his contacts i didnt get any notification about situation and i found this out by accident while trying to make online check in for that canceled flight. I had to book a hotel, hire taxi several times and spend money on food.- Delhi-Vilnius
- Economy
Dragomir D
Verified | Nov 4, 2025Riga-Varna
Economy
Successful claim
No reason given
The flight RIX-WAW delayed. The time was still OK, but we should travel with bus from the plane to the airport and stayed in the bus for more than 30 min, so I missed the connection. I should stay in Warsaw for more than 5 hours and take a plane to Istanbul, stay there and travel to Varna. I have arrived around 3 a.m on the next day and should take a taxi, but I have no recepe for that!- Riga-Varna
- Economy
- Successful claim
Justina K
Verified | Nov 4, 2025Brussels-Vilnius
Economy
Successful claim
Technical problems
flight from Brussels was delayed due to technical issues at the plane more than an hours which related to flight to Lithuania, Vilnius delayed almost 7 hours.- Brussels-Vilnius
- Economy
- Successful claim
Christina S
Verified | Nov 4, 2025Gothenborg-Larnaca
Economy
Problems at airport
The bag was delayed due to a missed flight connection and arrived approximately 48 hours later. During that time, our entire family had to share the contents of that one bag. As we arrived dressed in jeans, sneakers, and hoodies — and the temperature was nearly 30 degrees — we needed to purchase a few essential items. This included light clothing, swimwear, flip-flops, and basic hygiene products.- Gothenborg-Larnaca
- Economy
Patel M
Verified | Nov 1, 2025Warsaw-Mumbai
Economy
Successful claim
No reason given
Frankfurt to Mumbai flight was cancelled. Instead, they've provided Frankfurt to Mumbai via Delhi Connecting Flight tickets. There were 6 hours delay in total. I've paid 6000 taxi fare extra for my cancelled taxi. But, I don't have proof of payment at the moment.- Warsaw-Mumbai
- Economy
- Successful claim
Patel P
Verified | Nov 1, 2025Warsaw-Mumbai
Economy
Successful claim
No reason given
Frankfurt to Mumbai flight was cancelled. Instead, they've given Frankfurt to Delhi and Delhi to Mumbai flight tickets. They're 6 hours delay in total occurred in my trip- Warsaw-Mumbai
- Economy
- Successful claim
Akvile A
Verified | Oct 31, 2025Paris-Vilnius
Economy
Technical problems
Due to a delay of the first flight from Paris to Warsaw, I missed my connecting flight to Vilnius. As a result, I had to stay overnight in Warsaw and arrived in Vilnius on the 31st of October, more than 6 hours later than originally scheduled. Since the total delay in my arrival at the final destination exceeded three hours, and as the delay was not caused by extraordinary circumstances, I am requesting compensation in accordance with Regulation (EC) No 261/2004. Although the ticket was purchased by my employer, I am the passenger affected by the delay. Therefore, I kindly request that the compensation be transferred to my personal bank account, as indicated below: Akvile Andrulyte LT857300010109025653- Paris-Vilnius
- Economy
Jirina M
Verified | Oct 31, 2025Prague-Miami
Economy
Successful claim
Technical problems
My flight from Prague to Warsaw Lot Airlines Flt# LO530 was canceled due to mechanical problems on October 27,2025- Prague-Miami
- Economy
- Successful claim
Babu Osh K
Verified | Oct 31, 2025Gdansk-Mumbai
Economy
Successful claim
No reason given
I'm missing one of my family event on 5th November. That is the reason for this trip. But, LOT provided on 8th November only. Onward flight changes leads to additional charges.- Gdansk-Mumbai
- Economy
- Successful claim
Edward P
Verified | Oct 30, 2025Prague-Miami
Economy
Technical problems
Arrived in Miami on October 28,2025 @ 15:30. Hotel and food. October 27,2025 was my 90th day in Europe so it made me stay an extra day. Jirina had a flight on Lot Airlines in Business Class and Lufthansa charged us 5,000 Czech Korunas or $249 USD for her 3rd Luggage- Prague-Miami
- Economy
Oleksii G
Verified | Oct 29, 2025Cluj-napoca-Duesseldorf
Economy
The baggage was found within a day after my arrival and delivered to me free of charge. Can I receive any compensation for not finding my suitcase on the baggage carousel upon arrival – as well as for the emotional stress and time spent resolving the issue?
- Cluj-napoca-Duesseldorf
- Economy
Paula F
Verified | Oct 28, 2025Warsaw-New York
Economy
Technical problems
We were one hour into the flight and there was an overhead announcement stating due to technical issues, we have to return to Warsaw. We landed and then had to make the line for assistance. We flew out the next day with a layover flight at 7:35am to London, and then at 12:20 from London to New York. We arrived in New York at approximately 4:30pm on Monday, October 27th. 19hours later then intended- Warsaw-New York
- Economy
Žygimantas S
Verified | Oct 27, 2025Warsaw-Vilnius
Economy
Problems at airport
Flight details for claim: Route: Warsaw (WAW) to Vilnius (VNO) Scheduled departure: 24 October at 22:35 Actual departure: 25 October at 05:55 Delay duration: approximately 7 hours and 20 minutes Reason for claim: Significant delay causing inconvenience and missed plans- Warsaw-Vilnius
- Economy
Olha K
Verified | Oct 26, 2025New York-Warsaw
Economy
No reason given
My flight was cancelled 6 hours prior to my departure. And the only solution they offered was a longer flight with a layover in another country instead of the direct flight I needed. I had appointments which I will end up missing and got a lot of stress from this situation- New York-Warsaw
- Economy
Imants P
Verified | Oct 25, 2025Riga-Nice
Economy
Successful claim
This situation has caused significant inconvenience. On our first day in Nice, we had planned a cycling trip, but it was completely disrupted because dog backpack, which was essential for the trip, was in the missing luggage. In addition, all of our hygiene and personal care items — toothbrushes, shampoo, combs, cosmetics, intimate products, socks, underwear, dresses, warm clothes, and shoes — were also in the suitcase. Moreover, our dog’s food was packed in the same luggage, which created additional difficulties during our stay. While we purchased some basic necessities during our stay, our travel plans have been seriously affected. We were informed that our baggage has been handed over to the courier on 20-Oct but we got an call that is delivered to our hotel on 21-oct. At that time we already were out in different city in Cannes. So we traveled to Monaco and Cannes without our belongings. In total we spent 3 days (half) of our trip without our personal belongings and it significally changed our holiday plans
- Riga-Nice
- Economy
- Successful claim
Alina Elena C
Verified | Oct 23, 2025Seoul-Bucharest
Economy
No. The only problem was that I had to go again to the Otopeni Airport to recover the luggage from the airport, due to the first flight delay. I received the luggage as I let it. No damage, and nothing missing.
- Seoul-Bucharest
- Economy
Iva P
Verified | Oct 21, 2025Chicago-Sofia
Economy
I was booked on flyte from Warsaw to Munik and the flight from Warsaw was delayed for more then 1h30min and that made me missed the flight from Munic to Sofia and I had to stay overnight in Munic ,that make me get at my final destination Sofia almost a day later -I supposed to arrive on 10/2/2025 I did arrive on 10/3/2025.
- Chicago-Sofia
- Economy
Zbigniew K
Verified | Oct 21, 2025Warsaw-Chicago
Economy
Safety issue during scheduled meals
My fingers were caught during scheduled meal time The passenger in front of me , lowered his seat toward me causing my fingers caught Passengers should be reminded to eat only in upright position The motion of chairs should be limited at least during meals to avoid someone being hurtOverall
Seat reclaiming chairs must be in upright position during meals for safety 
Cordial service
- Warsaw-Chicago
- Economy
Adrian B
Verified | Oct 20, 2025Miami-Bucharest
Economy
Successful claim
Influence by other flights
I am writing to submit a claim regarding the significant delay on my recent trip with LOT Polish Airlines. My original itinerary was: • Flight LO030 from Miami (MIA) to Warsaw (WAW) on October 16th, 2025, scheduled to depart at 19:35, but it departed at 23:00. • Connecting Flight LO645 from Warsaw (WAW) to Bucharest (OTP) was originally scheduled for October 17th at 14:50, but was rescheduled to 22:30. As a result, I arrived in Bucharest at 1:50 AM on October 18th, instead of 17:45 on October 17th, resulting in a delay of over eight hours to my final destination. Due to this delay, I missed a scheduled evening business meeting on October 17th, which caused additional inconvenience and expenses. I am therefore requesting compensation under EU Regulation 261/2004 for the delay and associated disruption. Please confirm receipt of this claim and advise on the next steps for processing. Thank you for your time and assistance.- Miami-Bucharest
- Economy
- Successful claim
Diana B
Verified | Oct 20, 2025Miami-Bucharest
Economy
Successful claim
Influence by other flights
My original itinerary was: • Flight LO030 from Miami (MIA) to Warsaw (WAW) on October 16th, 2025, scheduled to depart at 19:35. This flight was delayed and departed at 23:00. • Connecting Flight LO645 from Warsaw (WAW) to Bucharest (OTP) was originally scheduled for October 17th at 14:50, but was rescheduled to 22:30. As a result, I arrived in Bucharest at 1:50 AM on October 18th instead of the scheduled 17:45 on October 17th, which caused a total delay of over eight hours. Due to this delay, I missed a scheduled evening business meeting on October 17th, which caused additional inconvenience and expenses. Given this disruption, I am requesting compensation in accordance with EU Regulation 261/2004 for the delay in arrival at my final destination.- Miami-Bucharest
- Economy
- Successful claim
Maiu V
Verified | Oct 19, 2025Tallinn-ulemiste International-Larnaca
Economy
Successful claim
I had to wait my luggage for 28h, it cost me just the extra unnessessary time I spent shopping instead of enjoying my short vacation.
- Tallinn-ulemiste International-Larnaca
- Economy
- Successful claim
Martins M
Verified | Oct 18, 2025Chicago-Riga
Economy
Successful claim
Technical problems
My original flight LO 2 was meant to leave Chickago ORD at 17:10 (6th of October), but it was delayed for many times and at the end it was cancelled,then we got alternative flight (but with 2 stops instead of 1 stop in original flight) and even new Flight LO4 was delaying. So in total-to land at home-Riga at 13:10(original flight) we landed just at 22:30.- Chicago-Riga
- Economy
- Successful claim
Ganna G
Verified | Oct 15, 2025New York-Warsaw
Economy
Successful claim
No reason given
Flight from JFK to WAW 11.10.25 LO 27 at 22:20 was cancelled 1 hour before boarding.No information was shared , we were asked to take luggage’s and leave the gate area. The check in desk didn’t help us with details . We got only a small paper with phone numbers to call and info that flight will be rebooked . No hotel or transportation or food was provided. My husband had to pay it out of pocket . The flight was rescheduled for next day with Lufthansa lh0401 at 15:45 with layover in Frankfurt. I arrived to Warsaw with a delay of 20 hours on 13.10 at 08:50 instead of 12.10 13:05 , no support for accommodation or food . I spend over 100 pln in phone bills trying to call the customer service hotline , always busy .- New York-Warsaw
- Economy
- Successful claim
Berkan D
Verified | Oct 14, 2025New York-Warsaw
Economy
Successful claim
No reason given
Flight was cancelled 1 hour before the boarding , with no information. The initial flight time was 22:20 US 11.10.25 and with arrival in Warsaw 13:05 12.10.25. We had to pick up our luggage and leave the gate area . Went directly to the check in desk of Lot airlines , no help no information just a small paper given with phone numbers of hotline for polish number and US number. Lines are busy all the time , spend over 130 pln just waiting on the hotline . After arguments with the agents on the Lot counter , we got information from a manager there that we will have flights rebooked and need to arrange for ourself hotel, transportation and food since all hotels in NYC are full they didn’t even try to arrange voucher etc and asked us to do it out of pocket and then submit claim via mail. Flight was Rebooked for next day with Lufthansa airlines flight no LH 0401 15:45 US 12.10.25 ( around 17 hours later and with a layover over Frankfurt) and arrival in Warsaw at 08:50 13.10.25 .No support for accommodation,transportations ,food and no support in case of explanation or further details . The manager didn’t want to provide as a written confirmation about the info he shared regarding the out of pocket cost and asked us to keep the bills and send the claim to Lot via the provided mail . There response on my mail after 2 days was that we got your request and will come back in 30 days. I had to spend around 900 dollars extra for the one night delay as well as missed my meetings and had to come to back to work on Monday noon time with delay and jetlag. The same issue happened also for my wife which had a separate booking with reference YHE5VF Ganna Glazunova, I didn’t include her to the claim as the booking reference is different therefore a separate claim will be done , but is worth to mention as we shared the same accommodation and transportation out of pocket cost .- New York-Warsaw
- Economy
- Successful claim
Deyan S
Verified | Oct 11, 2025Chicago-Sofia
Economy
Successful claim
I was supposed to have 1h connection time in Warsaw, however the plane was delayed and departed from Chicago 50min later than what it was supposed to be, and now I get a 55 PLN food voucher, which has to be a joke. Now the only option that I have is to fly to Vienna and then from Vienna to Bulgaria and I am going to arrive 7h later. Also the flight at Warsaw was delayed too. It departed at 15:05 instead of 14:40. I was at the gate at 14:57, however they didn’t let me get on the flight, so I want to get a compensation.
- Chicago-Sofia
- Economy
- Successful claim
Mohammad A
Verified | Oct 11, 2025London-Ljubljana
Economy
No reason given
On the 15 of May, almost a week before our scheduled flights the airline sent us an email informing us that our flights have been cancelled. They did not provide any explanation as to why this was the case. To make matters worse they did not provide us any alternative flights either. The only option made available to us was to ask for a refund, which we reluctantly did. We had booked return flights with them and both legs were cancelled. Thankfully, all except one of our reservations for hotel and other activities were cancellable at no extra cost, so we cancelled those. However, because flights to Slovenia were too expensive at the time, we had to make new plans which caused a lot of stress, extra money, and inconvenience. I contacted them multiple times to receive an explanation for the cancellation, but all I did not receive any satisfactory explanation. As far as I am aware, all these flights eventually run as scheduled making it even more upsetting to see how unfairly we got treated without a good cause. They also refused to pay us compensation as per EU legislation despite cancelling our flights less than 15 days before departure. I have enclosed their responses as evidence. Please note that we have also escalated this matter through UK Civil Aviation Authority.- London-Ljubljana
- Economy
Aziel G
Verified | Oct 11, 2025Budapest-Seoul
Economy
luggage was in good condition when arrived. Very wet but no permanent damage to any of the contained items. It arrived at the end of the business day (friday 10 Oct) and this is why i had to go and buy all items listed. Please note i went to Zara to keep expenses low.
- Budapest-Seoul
- Economy
Jorge C
Verified | Oct 9, 2025Schonefeld-Vilnius
Economy
No reason given
Hello, thanks for your help. The problem with the delayed flight was that I missed my connection Warsaw Vilnus and arrived around 8pm to Vilnus. The airline didn´t give me a reason but where helpful and gave a QR code to complain. I spent money at the Warsaw airport that was not planned to eat and drink as I stayed there almost 3 hours before flighting again on another Airline provided by LOT Polish. .Because of this, I missed a train that was taking me to a small town where I was spending holidays with friends at a festival hosting me. So I had to book a night spontaneously at a Rudnikai Hotel in Vilnusfor one night. I took the train to the festival the next day early morning, but missed my friend musical performance. So from a 4 day festival that cost me 130 euros, I missed an evening, only enjoying 3 from this long planned holiday.- Schonefeld-Vilnius
- Economy
Constantine B
Verified | Oct 9, 2025Tallinn-ulemiste International-Rome
Economy
Subject: Request for Compensation under EU Regulation 261/2004 – Flights LO792 and LO301 (08 October 2025) Dear LOT Polish Airlines Customer Service, I am writing to submit a claim under EU Regulation 261/2004 concerning the delay of my connecting flights LO792 (Tallinn–Warsaw) and LO301 (Warsaw–Rome) on 8 October 2025. Due to the delay of the first flight (LO792), I missed my connection in Warsaw and arrived at my final destination, Rome (FCO), more than 3 hours later than the scheduled arrival time. I kindly request confirmation of the exact cause of the delay and assessment of my eligibility for compensation in accordance with EU Regulation 261/2004. If the delay was within the airline’s responsibility, I am entitled to financial compensation of €400, since the total flight distance from Tallinn to Rome exceeds 1,500 km but is below 3,500 km. Attached are my booking confirmation, boarding passes, and any relevant travel documents. Please confirm receipt of this claim and inform me of the next steps in processing it. Thank you for your attention and assistance. Kind regards, Konstantin
- Tallinn-ulemiste International-Rome
- Economy
Intars I
Verified | Oct 9, 2025Chicago-Riga
Economy
Successful claim
I was fly from Chicago-Warsaw,fly mast be 16:25,but the flight was delayed for 4 hours and fluttered on departure 21:45, connecting flights below were therefore affected
- Chicago-Riga
- Economy
- Successful claim
Vadim J
Verified | Oct 7, 2025Vilnius-Astana
Economy
No reason given
Who makes the complaint - I am submitting the complaint as a passenger Title - Mr First name - Vadim Last name - Jarmoliuk Country - Lithuania City/Town - Didžioji Riešė Post code/ZIP code - 14261 Street - Parko g. Street number - 2 Phone - 067292121 E-mail - vadim.jarmoliuk@gmail.com Reservation number - YB7JOL Ticket number - 0802423573380 Flight number - LO776 Travel From-To - VILNIUS-ASTANA Travel date - 2025-09-27 Cabin class - LOT Economy Class The complaint concerns: - Flight delay/cancellation Message - Dear Sir/Madam, I am writing to submit a claim under EU Regulation 261/2004 regarding my disrupted journey on 27 September 2025 (Booking Reference: LO195). My itinerary was as follows: Flight LO776 (Vilnius → Warsaw) Flight LO195 (Warsaw → Astana) Due to a late departure from Vilnius, I missed my onward connection in Warsaw. As a result, I was forced to stay overnight and incur additional expenses for accommodation and transportation. Claim Basis According to EU Regulation 261/2004, passengers are entitled to: Compensation for delays/missed connections exceeding three hours upon arrival at final destination. Reimbursement of reasonable expenses (hotel, meals, transport) during the delay, which the airline is obligated to provide. Expenses Incurred I kindly request reimbursement for the following documented costs: Hotel accommodation: 250,91EUR Requested Resolution I respectfully request: Compensation in accordance with EU Regulation 261/2004 for the missed connection and delayed arrival. Full reimbursement of my hotel (receipt attached). Please confirm receipt of this claim and advise when I may expect reimbursement and compensation. Selected - Please respond to my message Data accuracy - I confirm that the data I provided in the forma above is complete and correct. Attachments - Invoice.PDF Your message has been registered under number: RP/46273/25 If your claim concerns flight irregularities, it will be addressed within 30 days. In all other cases, the complaint will be reviewed within 14 days. Complex issues might take longer to respond to. Kindly note that LOT Contact Center does not provide information on submitted complaints. This is an automatic reply.- Vilnius-Astana
- Economy
Maria I
Verified | Sep 30, 2025Sofia-Warsaw
Economy
Successful claim
I arrived in time at the Sofia airport to catch a flight to Warsaw at 14.30 Local time on Sunday, 288 Sep 2025. I was informed at the check in desk that there are too many passengers and I will be on stand by. I was let in to the gate but had to wait to see whether there will be free places. There were no free places and I had to go back, take my luggage and rebook my flight for a flight 4 hours later
- Sofia-Warsaw
- Economy
- Successful claim
Gabriela B
Verified | Sep 30, 2025Gdansk-Bucharest
Economy
Successful claim
No reason given
Before boarding in initial flight, we found that our flight is cancelled and obviously se didn’t catch the second flight.The cancellation of the first flight caused the whole group to lose the connecting flight. The airline provided replacement tickets on different upcoming flights but this caused an overall delay of 5 hours from the initially planed time of arrival at the final destination. This caused additional issues with the subsequent ground transportation.- Gdansk-Bucharest
- Economy
- Successful claim
Elina B
Verified | Sep 28, 2025Bucharest-Tallinn-ulemiste International
Economy
Successful claim
My LOT flight from Bucharest to Warsaw on 27.09 was delayed, and I missed my connection to Tallinn. Instead of a direct flight, I was rebooked for the next day with two stopovers, which caused a long delay in reaching my final destination.
- Bucharest-Tallinn-ulemiste International
- Economy
- Successful claim
Dusanka D
Verified | Sep 25, 2025Keflavik-Zagreb
Economy
Problems at airport
Dear LOT Customer Service, I am writing to file a complaint regarding the significant delay and inconvenience I experienced during my recent journey with your airline. My original itinerary was to arrive in Warsaw in time to board my connecting flight to Zagreb at 10:55. However, due to an emergency situation, the aircraft was diverted and landed in Gdańsk instead of Warsaw. While I understand that such diversions may sometimes be unavoidable, the subsequent arrangements were highly unsatisfactory. The airline organized bus transportation from Gdańsk to Warsaw, which took approximately six hours. As a result, I only managed to reach Warsaw just in time to catch the later flight to Zagreb at 15:40, instead of my originally scheduled connection at 10:55. This caused considerable stress, fatigue, and disruption to my travel plans. I kindly request appropriate compensation in line with EU passenger rights regulations, as well as a formal acknowledgement of this issue. Sincerely Dusanka- Keflavik-Zagreb
- Economy
Jasmin B
Verified | Sep 19, 2025Krakow-Nice
Economy
Successful claim
Problems at airport
The organization of the flights for the next day was terrible. The wait was over 6 hours and people kept pushing into the line because there was no proper line or anyone from LOT managing the process. The communication was nonexistent ! We paid for a hotel room just so we could lay down for three hours and rest before an early morning flight at 5:40. We go to bed so late because two hotels double booked us and we had to find accommodation further out. We were exhausted.- Krakow-Nice
- Economy
- Successful claim
Laura A
Verified | Sep 12, 2025Vilnius-Athens
Economy
Problems at airport
Actually I don't know. We were told that we can't flight, because we will will not be able to land. So we were sitting on a plane for 1,5 hour.- Vilnius-Athens
- Economy
Goran N
Verified | Sep 8, 2025Toronto-Skopje
Economy
Influence by other flights
I contacted with the LOT transfer center after missing the connecting flight (missed for 10 minutes after rushing to the gate, because of the YYZ -> WAW flight delay which was 1h, the captain said that the delay was caused from the previous flight) from WAW to SKP, they assigned me on a different connecting flight to Istanbul airport from which I had to take the plane to SKP, which delayed my arrival at SKP for 6.5h (7h with passport control and customs). I arrived at 19:30 local time in SKP, and the original connecting flight would have landed at 12:55 local time. The airline provided me with a voucher for a meal and a soft drink at the Chopin airport. After traveling for 8h from YYZ to WAW, I had to take 2 more flights in order to get back home, and it was really important to me to make it back on time, since that was my only free time to catch up with family.- Toronto-Skopje
- Economy
Metka V
Verified | Sep 3, 2025Ljubljana-Winnipeg
Economy
Strike
I contacted the airline only in regards to the hotel i had to pay for the two nights i had to spend in Toronto. My new flight was paid by my the company that send me to Canada, so I am not claimining that amount myself, but I have claimed the hotel expenses.- Ljubljana-Winnipeg
- Economy
Chris L
Verified | Aug 20, 2025Warsaw-London
Economy
some petty theft by staff member.
Before boarding we were asked if we would allow them to put our carry on bags in the hold. We agreed and Lot check in staff took our bags. On arrival I discovered my bag had been opened and someone had rummaged inside. Nothing was taken as I only had clothes in the bag. I had secured the zips but this had been removed.Overall
- baggage handling
- Warsaw-London
- Economy
- Desired solution
Other - acknowledgement and apology
Emmanouil K
Verified | Aug 17, 2025Tokyo-Thessaloniki
Economy
Successful claim
No reason given
Dear Airadvisor The plane made an emergency landing in Urumqi, China due to weather conditions as they announced, apparently without being true, and I will justify that. After 3 hours of being in our seats on the plane and some technicians trying various tests on the plane (04:00-07:00 am), they announced to us that we would finally go to a hotel. After 4 difficult hours at the airport controls, we arrived at the hotel at 11:30 am. During this entire time, the other flights were operating continuously and therefore there was no issue of weather conditions. The company sent us the tickets that I am attaching by email and we departed for Thessaloniki via Armenia. When we got to the airport (at 18:00 pm), the LOT plane was still parked at the point where it had landed. Therefore, there was obviously a problem with the aircraft (in fact, we heard the crew members discussing it among themselves) and there was no weather issue. Thank you for supporting our request. Emmanouil Karazafeiris Elli Antypa Nikolaos Karazafeiris Stergios Karazafeiris- Tokyo-Thessaloniki
- Economy
- Successful claim
Vincent M
Verified | Aug 16, 2025Tokyo-Brussels
Economy
Successful claim
Technical problems
Emergency landing in Umurqi (China) cause the plane had some warnings. So we have to take two flight at the end of the day with two other compagnies. Very tiring…- Tokyo-Brussels
- Economy
- Successful claim
Michelle B
Verified | Aug 14, 2025Economy
LOT cancellation
I purchased my ticket on 2/8 and did not find out that LOT canceled my ticket to Poland until less than 24 hours to my flight. They also claimed to me on the phone they "refunded me"months ago yet I had my statement from my credit card pulled up and that was a lie. I originally paid $1100 without a refund as they claimed, and less than 24hours from the flight I was forced to pay $5100. I also was told by their support service that they do not have to send their customers a reciept or confirmation of cancellation
- Economy
- Loss: €6300
- Desired solution
Jordyn A
Verified | Jul 30, 2025Podgorica-New York
Economy
No reason given
I was flying from Podgorica airport in Montenegro, landing in Poland. I had the connecting flight from Poland to jfk. When landing on my first flight to Poland I got the text that my connecting flight home to JFK was canceled. I had to stay overnight in Poland at a hotel, and missed work due to this happening, with no notice whatsoever. I had a flight home the following day.- Podgorica-New York
- Economy
Patricia Georgiana P
Verified | Jul 24, 2025Bucharest-Toronto
Economy
Successful claim
Technical problems
In Warsaw, the boarding started on time. After boarding, we waited in the plane for 2.5 hours when they announced that due to technical issues, the company is changing the aircraft. Then we returned to the terminal where we waited for another hour before the boarding started again. In total, the delay was close to 4 hours.- Bucharest-Toronto
- Economy
- Successful claim
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