LOT Polish Airlines complaints: comments, page 6
323 comments
Armen A
Verified | Dec 10, 2024
Los Angeles-Yerevan
Economy
No reason given
the airline did not offer any compensation. The flight was delayed for more than 24 hours. No reason provided
- Los Angeles-Yerevan
- Economy
Sylwia R
Verified | Dec 10, 2024Newark-Rzeszow
Economy
No reason given
Flight was canceled and LOT change my flight and airport for me it was inconvenient and I have to call and ask them to get flight from Newark. I was late for my business meeting 2 days- Newark-Rzeszow
- Economy
Oksana B
Verified | Dec 6, 2024Amsterdam-Cluj-napoca
Economy
No reason given
Two hours before departure, when we were already waiting for boarding, we were told that the flight was being postponed for a day!!! I called and wrote to the company on WhatsApp. They said that if I don't like something, I can request a refund or use a voucher on the website. I didn't find it voucher on the website. I couldn't get through to them again. I ran around the entire airport in Amsterdam and was able to not find Lot representatives. Because they are not there! Sit in the airport for 24 hours. The company didn't offer any food vouchers or a place to stay overnight. It was just disgusting. We lost a day of our lives. We are sitting in the airport. Everything is very expensive. To sit for a day! My leg hurts a lot. We are not allowed into the waiting room. Because you can only go there 12 hours before departure. So, we sit in the cold and draft. We are very indignant and disappointed- Amsterdam-Cluj-napoca
- Economy
Cosmin-Marinica E
Verified | Dec 2, 2024Oslo-Bucharest
Economy
Successful claim
Technical problems
The flight was delayed 2 times and after 2 hours was canceled. They booked for me a new flight 10.40 next day, a 12 hrs delay.- Oslo-Bucharest
- Economy
- Successful claim
Colin L
Verified | Nov 28, 2024Warsaw-Vilnius
Economy
Aggresive and Dishonest staff
Upon boarding my wife was aggresively spoken to about her hand luggage by a staff member. She was confused yet he continued to embarrass her. I intervened and asked him to speak more respectfully but he continued. I approached him and asked for his name and he then covered his ID with his hand and refused. When i said i would report him, he laughed and said he is doi g what he is trained to do which is a terrible thibg to say. It was awful behaviour and unjustified. Another passenger experienced the same.- Warsaw-Vilnius
- Economy
Stanislaw J
Verified | Nov 19, 2024Krakow-Chicago
Economy
Technical problems
We were on the plane ready to take off then were told to leave the plane because of engine problem. Waited 4 hours at airport to be told flight was cancelled. Went back to the condo and had to figure out food for the next 2 days. It was Saturday and well after 6 pm so there were no stores open in the area. We did find a restaurant that we used until Monday- Krakow-Chicago
- Economy
Nikita N
Verified | Nov 15, 2024Mumbai-Chicago
Economy
Technical problems
Due to technical reason, the flight was cancelled. Instead of taking the flight on Sunday, Oct. 20th, I had to catch the flight to Zurich on next day Monday morning. Then, I had to catch another flight from Zurich to Chicago.- Mumbai-Chicago
- Economy
Bhavik T
Verified | Nov 13, 2024Mumbai-Warsaw
Economy
No reason given
They were just changing all the time and when we tried to contact they dont know when will be the take off flight and the flight was almost 4 hours late .- Mumbai-Warsaw
- Economy
Cyril P
Verified | Nov 12, 2024Geneva-Tokyo
Economy
Successful claim
No reason given
I was scheduled to arrive in Tokyo on October 12th at 18:35, but due to a delay on my initial flight from Geneva to Warsaw, I missed my connection to Tokyo. The airline rebooked me on an alternative route with Austrian Airlines (Geneva – Vienna, OS 572 on October 12th at 09:35, then Vienna to Tokyo) for a new arrival time on October 13th at 09:00. I received no compensation beyond the rebooking, which caused me to miss a professional appointment and lose the hotel night in Tokyo that I had already paid for. I had to book and pay for a night in a hotel in Geneva. The airline informed me of the delay once I had already arrived at the Geneva airport.- Geneva-Tokyo
- Economy
- Successful claim
Zbigniew A
Verified | Nov 7, 2024Krakow-Chicago
Economy
Successful claim
Technical problems
My flight from Krakow to Chicago was canceled due to technical problem, - I was moved to a different airline - Lufthansa the next day. I had to arrange myself a hotel - Hampton Krakow Airport - cost of one night was 149 euro. I have arrived to Chicago one day later.- Krakow-Chicago
- Economy
- Successful claim
Zhivko Z
Verified | Nov 6, 2024Chicago-Sofia
Economy
Successful claim
Technical problems
Due to technical issues, my initial flight departed 1 hour and 10 minutes later and arrived at 3:05 p.m., 14 minutes after my connecting flight took off at 2:46 p.m. They sent me to a hotel, and I was given a flight for the next day, departing at 10:50 a.m. I arrived at my destination on Monday, November 4, 2024, at 1:26 p.m., 20 hours later, and missed a very important doctor's appointment with a specialist on Monday morning that I had scheduled 5 months ago.- Chicago-Sofia
- Economy
- Successful claim
Andrada-Elena T
Verified | Nov 2, 2024Rzeszow-Duesseldorf
Economy
Successful claim
No reason given
The initial arrival time was at 19:00 on Friday evening (25.10) but we actually got back on Saturday (26.10) around 10:30 (we had another delay on Saturday morning after we had to spontaneously had to switch two planed before actually departing). Although we got a new ticket, hotel and taxi, our weekend plans were ruined. The company also didn't inform the passengers about their flying rights, which usually happens in such a situation in order for them to know about their compensation rights.- Rzeszow-Duesseldorf
- Economy
- Successful claim
Evelyne V
Verified | Oct 31, 2024Los Angeles-Yerevan
Economy
Technical problems
The airline has not offered anything except an apology email with no option to reply. We had 14 hot delay in Lax and 12 hour wait in Poland. Total 26 hour delay. We missed our engagement. Paid penalty to change reservations and location. Lost reservations. We arrived sick from spending 4 days at the airports. The worse travel experience.- Los Angeles-Yerevan
- Economy
Paul W
Verified | Oct 31, 2024London-Tallinn-ulemiste International
Economy
My luggage did not arrive at Tallin. We did not receive it.
The luggage bag did not arrive until the next day about 11.14am at our Hotel in Tallin calledJuhkentali 28 Tallin 10132. My baggage receipt was KK4IJW. This caused great distress as my son was playing a chess match for England and his England kit was in the case. It was embarrassing and he felt awkward, when he played the first match without his kit.- London-Tallinn-ulemiste International
- Economy
Nataliia H
Verified | Oct 27, 2024Chicago-Krakow
Economy
No reason given
My flight was originally scheduled to depart at 5:10 PM, but unfortunately, it departed at 8:50 PM. As a result, I had to pay for additional hours in my rented apartment and buy extra food. Additionally, due to the delay of my first flight from Chicago to Warsaw, my connecting flight from Warsaw to Krakow was rescheduled, and I had to wait for another 3 hours. During this time, I was very exhausted from the long journey, and to make matters worse, my baggage was lost due to the ticket changes. I am very disappointed and frustrated with the services provided by LOT Polish Airlines.- Chicago-Krakow
- Economy
Maria- Ioanna K
Verified | Oct 24, 2024Athens-Vilnius
Economy
Successful claim
No reason given
The flight to Warsaw - LO 602 was delayed I lost the flight to Vilnius - LO 775 LOT booked for me : Warsaw to Copenhagen - SK 2752 & Copenhagen to Vilnius – SK 742 I arrived in Vilnius at 23.40 - 5 hours later from expected- Athens-Vilnius
- Economy
- Successful claim
Bhavik T
Verified | Oct 20, 2024Mumbai-Warsaw
Economy
No reason given
My flight was at 6:35 am after that i got a mail that flight is at 9:45 am after that they again changed the time before 12 hours of flight the timing was 6:35 am and when i reached airport they told me that it is delayed and it will be at 9:45 am. And the boarding was started at 9:45 am- Mumbai-Warsaw
- Economy
Bhavik T
Verified | Oct 18, 2024Mumbai-Warsaw
Economy
No reason given
My flight timing was 6.35 am after that they were changing the time again and again amd when we tried to contact they were like even we dont know what will be the time- Mumbai-Warsaw
- Economy
Prasad P
Verified | Oct 17, 2024Mumbai-Warsaw
Economy
No reason given
My flight timing was 6:35 they were changing timings again and again and when we try to contact they dont know sp they cant give the update and the flight was delayed more than 3 and hlaf hours- Mumbai-Warsaw
- Economy
Bhavik T
Verified | Oct 17, 2024Mumbai-Warsaw
Economy
No reason given
They were changing time again and again and at the end they told that they dont when will be the flight- Mumbai-Warsaw
- Economy
Ramona C
Verified | Oct 17, 2024Bucharest-Prague
Economy
Successful claim
Technical problems
The flight got severely delayed We have lost the hotel booking A similar booking in the Palace area where we have an event costs extra 260 €- Bucharest-Prague
- Economy
- Successful claim
Satish A
Verified | Oct 16, 2024London-Mumbai
Economy
Technical problems
The flight for 27-July-2024 from Warsaw to Mumbai was cancelled on 19-July-2024 which was less than 14 days notice. As a result I could not complete my journey from London to Mumbai on 27-Jul-2024 and the flight had to be rescheduled for 30-Jul-2024. This meant a delay of more than 72 hours. I raised the compensation claim with the airline and received the following response which I don't think is valid. Hence raising it with your help. Airline response In response to your letter of complaint, please accept our sincere apologies for all the inconvenience you experienced due to the cancellation of our flight LO75 on July 27, 2024. We recognize that our customers expect their flights to operate as scheduled, and we make every effort to prevent any irregularities. Nevertheless, sometimes circumstances that cannot be predicted occur and interfere with the operation of all airlines. Please be advised that the irregularity of flight LO75 was a result of the disclosure of a design flaw in the engine of the aircraft planned to operate the flight. Rest assured that the air carrier undertook all measures to minimize the disruption to its services. However, the situation was unavoidable and could not have been foreseen. We would like to emphasize that according to Regulation (EC) No 261/2004, such factors are treated as extraordinary circumstances that exempt the air carrier from the obligation to pay compensation. Therefore, unfortunately, we find no grounds to accede to your request for compensation. Despite your disappointment on this occasion, we hope that your future travels will be satisfactory in every respect.- London-Mumbai
- Economy
Susan K
Verified | Oct 15, 2024Mumbai-Warsaw
Economy
No reason given
The flight was scheduled for 7.10AM on 16th October which was then preponed to 7.35 Am and now again delayed to 9.45AM- Mumbai-Warsaw
- Economy
Arzu A
Verified | Oct 13, 2024Baku-Barcelona
Economy
Successful claim
No reason given
We were flying to Baku-Barcelona 1 stop in Warshav.Our first flight Baku-Barceloan has been delayed 1 hour.and when we arrived Warshav next flight has been delayed as well but this time 2-3 hours.So we had to change ticket to from Flight LO437 to LO 435- Baku-Barcelona
- Economy
- Successful claim
Nino G
Verified | Oct 8, 2024Wroclaw-Warsaw
Economy
The situation is explained in the screenshots. I communicated with LOT, and they promised a partial refund, although they have not reacted to my emails anymore.
- Wroclaw-Warsaw
- Economy
Alicja P
Verified | Oct 8, 2024Wroclaw-Geneva
Economy
Successful claim
No reason given
I reached my destination at 7 pm instead of 10 am. The alternative flight was for free but took a lot of time. I missed important business meetings.- Wroclaw-Geneva
- Economy
- Successful claim
Ledion A
Verified | Oct 4, 2024Warsaw-Toronto
Economy
No reason given
Departure was 17 o'clock we departed 21 o'clock .. they keep us updated around 20(8) o'clock ... they say just be quiet .. we work hard to help... you say has to use the rights for delaying the flight by ECno 261/2004 of Euro Parlament- Warsaw-Toronto
- Economy
Caush A
Verified | Oct 4, 2024Warsaw-Toronto
Economy
No reason given
We supposed to depart from Warsaw Frederick Chopin airport to Toronto at 17 o'clock ... we departed 21 o'clock.. approximately 4 hours delayed...- Warsaw-Toronto
- Economy
Zachary R
Verified | Oct 4, 2024Toronto-Istanbul
Economy
No reason given
We got to the aiport on time but were told from LOT that they didn't know how long we would be delayed to check in as the plane hadn't even left WAW yet for YYZ. They said, 1 hour, then 2, then 9. This meant our connecting flights (2 others) were missed. They gave us a number to call and when we called it LOT said they werent even aware of a delay on their system yet so there was nothing they could do. We ended up being put on the next flight out instead, a delay of about 6 hours in the end. When we landed in WAW, we had already missed our connecting flight so we were put on the next one which was 9 hours later, meaning our next flight was also missed from IST - DXB. Unfortunately as LOT does not fly to DXB, our next flight was with a different airline and we lost out on that and had to buy another last minute flight out of pocket. When contacting LOT they said that we had no rights to compensation. Hence we are here.- Toronto-Istanbul
- Economy
Xf L
Verified | Sep 29, 2024Warsaw-Beijing
Economy
Dispointed onboard experience from the cabin crew
1) Poor attitude - some of the cabin crew seemed impatient with passengers' communication. Most importantly, as passengers, we showed respect and patience towards them and never made any unreasonable requests. 2)Poor communication capability - some of the elder cabin crew seemd unable or unwilling to speak English. I can't believe the terrible service I received from a supposedly modern aviation company.- Warsaw-Beijing
- Economy
- Desired solution
Other
Kelsey M
Verified | Sep 19, 2024London-Warsaw
Economy
flight late and lost bag
I am beyond disappointed with LOT. I booked this airline despite it being a more expensive experience because I have had a good experience with LOT. This time you were late and you lost my bag. You have made me waste an entire night in the airport and I only have 2. I expect for the cost of my bag to be refunded. You are losing me as a customer.- London-Warsaw
- Economy
- Loss: €100
- Desired solution
Petr J
Verified | Sep 18, 2024Bucharest-Prague
Economy
No reason given
First flight was delayed, I missed my second flight. They sent me to Prague with later flight. I arrived to Prague at 21.40 in stead of 17.20 (4 hours later).- Bucharest-Prague
- Economy
Lara F
Verified | Sep 15, 2024Athens-Luxemburg
Economy
No reason given
I have made a second check and it looks like the delay might have been less than 3 hours, however we waited long in line at the checking desk in Athens' airport without receiving much information, when finally we were told that the flight was delayed I realized that I would have missed my connection in Warsaw for my final destination in Luxembourg. I checked on internet and I verified that there were no other flights on the same day for Luxembourg. At the desk, I have been informed that they could not given me any other information in relation to my connecting flight, that this would have been handled once I arrived in Warsaw. I could not afford to arrive in Warsaw to find out that I would have remained there and arrived in Luxembourg only the day after (according to my research on internet the first lot flight was at 5 pm the day after). I had important professional meetings and I had to be in Luxembourg that day. So I decided to buy another ticket in order to limit the negative consequences that I could have incurred if I had arrived in Warsaw knowing already that I had missed the connection.- Athens-Luxemburg
- Economy
Kamilė K
Verified | Sep 13, 2024Vilnius-Pittsburgh
Economy
missed flight caused by immigration delays
I am writing to request reimbursement for additional costs I incurred during my recent travel due to missed connections caused by immigration delays, passport control. On September 12, 2024, I flew from Vilnius to Chicago via Warsaw with LOT airlines (booking reference: WDCN7B). Upon arrival to Chicago, I was scheduled to continue my journey to Pittsburgh on a flight with American Airlines. However, due to an extended delay during the immigration process, I missed my connecting flight to Pittsburgh. I spoke with American Airlines regarding reimbursement for the missed flight, and they advised me to contact LOT airlines, as the initial leg of my journey was with your airline. However, after following up with both airlines, I was told that neither could assist me, as it was not considered their responsibility. As a result, I was forced to book a new flight at my own expense, paying 316,48 USD+40USD for my luggage for a new ticket (confirmation number: HSEQXT) Given that this situation was beyond my control. I kindly request reimbursement for the additional costs incurred.
- Vilnius-Pittsburgh
- Economy
- Loss: €287
- Desired solution
Expenses reimbursement
James D
Verified | Sep 11, 2024London-Ljubljana
Economy
No reason given
Missed layover flight due to original flight being delayed. Put on next flight which was 24 hours later. Given hotel and meal voucher for overnight stay. However we had a hostel booked and paid for at our final destination which we missed out on. Had to pay for an unexpected lunch at the airport too which we don't have receipts for. Hotel and meal vouchers were printed out so no picture to upload of these.- London-Ljubljana
- Economy
Amy A
Verified | Sep 11, 2024London-Ljubljana
Economy
No reason given
I had 2 flights on the 2nd Aug, London to Warsaw, then connecting in Warsaw to Ljubljana. The first flight (LO282) was an hour late taking off which meant I lost most of my connecting time in Warsaw. On arrival, there was not enough time to get through customs to get to our connecting flight (LO617). We were out on the next flight available which was 24hours later, meaning we arrived at our final destination 24hours later than expected. I understand that due to the delayed flight and arrival time, I am entitled to compensation.- London-Ljubljana
- Economy
Stanislaw M
Verified | Sep 5, 2024Toronto-Rzeszow
Economy
No reason given
My flight from Toronto was delayed almost 3 hours and I didn’t make it on time to get the plane from Warsaw to Rzeszów and so I had to wait another eight hours in Warsaw airport to get a flight at 11 at night. That’s over eight hours waiting at the airport.- Toronto-Rzeszow
- Economy
Nada Atef Hussein A
Verified | Sep 5, 2024Cairo-Venice
Economy
Successful claim
Technical problems
First of all the flight was delayed for 1.5 hours, then it was cancelled, i had to claim my luggage while i have a problem in my spine, then to arrive to Venice, i will waste 12 hours, go to a third country (Cairo- Warsaw, Warsaw- Amsterdam, Amsterdam-Venice), I missed my taxi booking, and I will miss the time for check-in in my new apartment, so I will have to book a hotel tonight! It’s not just loss of money, but also energy and time! It’s not fair honestly.- Cairo-Venice
- Economy
- Successful claim
Ward Alarab S
Verified | Sep 4, 2024Milano-Beirut
Economy
Unknown
The company has fully refunded my ticket, but they have informed me that I am not entitled to compensation because the cancellation of flight LO143 from Warsaw to Beirut was due to security reasons. However, in their communication, as shown in the cancellation email, no specific reason for the cancellation was mentioned. Additionally, both flights LO318 (Milan to Warsaw) and LO143 (Warsaw to Beirut) were cancelled. Given that LO318 was an operational flight and there were no extraordinary circumstances provided for its cancellation, I believe I am entitled to compensation of at least 250 EUR for the cancelled Milan to Warsaw flight if not 400 for the whole flight.- Milano-Beirut
- Economy
Abdulmalik A
Verified | Sep 2, 2024Riyadh-Warsaw
Economy
Double the reservation amount
Name: Abdulmalik Al-Judaie Reservation number: MJEHPB Booked on 2024/8/28 and travel date 2024/9/6 and the amount was seized by the bank and withdrawn by you on 2024/8/31 and then the amount was seized again at the same time Why was the withdrawal process repeated?!! I would like to cancel the second payment so that I can get it back as soon as possible.
- Riyadh-Warsaw
- Economy
- Loss: €2095
- Desired solution
Other
Alexandre J
Verified | Aug 29, 2024Athens-Paris
Economy
No reason given
Our flight was cancelled, so they booked an alternative flight for us the morning after, but as the flight was at 6am and no transportation was arranged by the company from the hotel to the airport, we had to pay it ourselves. The company told us to then send them the check. Because of that we didn't go to warsaw, where we had a connexion for the night.- Athens-Paris
- Economy
Manish S
Verified | Aug 28, 2024Delhi-Ottawa
Economy
Unknown
Refund Request for Flight [LO-4141] Dear LOT POLISH AIRLINE, I am writing to request a refund for my flight LO-4141 from TORONTO(YYZ) to OTTAWA(YOW) on THU, 06 JUNE 2024 . Due to flight has been cancelled by the airline itself My booking reference is 5EHEJB and I booked the ticket on 7th May 2024. I have attached a copy of my ticket for your reference. I have booked this flight from travel agency name as "ANVAYA LIFE" located in Ahmedabad, Gujrat. I had already conversation with the travel agent he was saying you have to talk to airline directly for your refund & any other queries. He just refuse to give a refund from his end. I would greatly appreciate it if you could process my refund as soon as possible. Please let me know if there are any additional steps I need to take or documentation required. Thank you for your attention to this matter. Sincerely, Manish singh- Delhi-Ottawa
- Economy
Manish S
Verified | Aug 22, 2024Delhi-Ottawa
Economy
Unknown
My booking reference is 5EHEJB and I booked the ticket on 7th May 2024. I have attached a copy of my ticket for your reference. I have booked this flight from travel agency name as "ANVAYA LIFE" located in Ahmedabad, Gujrat. I had already conversation with the travel agent he was saying you have to talk to airline directly for your refund & any other queries. He just refuse to give a refund from his end.- Delhi-Ottawa
- Economy
Dragolyub N
Verified | Aug 20, 2024Sofia-Toronto
Economy
Successful claim
Technical problems
We, as passangers, were firstly boarded the plane as scheduled at 17:00 local WAW time. After this FIRST time boarding the plane, while we wait to depart the crew notified us that "There is a minor techical problem and a spare part the crew and plane is waiting to recive and we will take-off after that" on several ocasions during the stay in the cabin of the plane. But that stay turned multiple hour long , with only this notification provided as information for the dalay. After about 3 hours of waiting that "spare part" inside of the plane cabin the crew informed us, the passangers, that we need to get out of the plane and continue our wait in the gate 15N area of the Airport we boarded from before. The continued waiting was not specified as duration beforehand, the only information provided was that "the spare part beeing waited for is still not here". During the stay at the gate 15N area I made multiple request of a phone or to be given other form of contact of some sort, to infrom my relatives, family and close-ones of the problem and the indured waiting. I was denied such assitment from the crew oparating at the gate 15N with the answer "There is no pay-phone around, nor we can assist with finding a phone to be used by you". I could not connect to the airport Wi-Fi at that time for unspecified reason. A girl from the crew assist me in traing to connect to it, but with no result. Durin the stay i bought a sandwitch while i wait, from where are the extra costs inquired. Than after some more time waiting at the gate the crew informed us that we can now start boarding the plane AGAIN at around 20:30 local WAW time. This time as the boarding passes were already checked and teared before (only the small right part of the pass is left to the passanger after the check) we have to board with our hand laggage after beeing checked and cross referenced with a passanger-list. After the second boarding of the plane, we were finaly given the normal take-off procedure and depart at around 21:00 local WAW time.- Sofia-Toronto
- Economy
- Successful claim
Swarnalata S
Verified | Aug 19, 2024Gothenborg-Mumbai
Economy
No reason given
this flight was delayed in Poland for more tehn 6 hours and we are giving no information only told technical reason to delay the flight , we missied our cousin functions for which we traveled to india ,this trip was useless for us due to this delay .- Gothenborg-Mumbai
- Economy
Robert Seung Y B
Verified | Aug 18, 2024Seoul-Brussels
Economy
Unknown
We are a family of 4 adults coming back from our summer vacation in South Korea with the Polish company LOT. After a 13-hour flight from Seoul, we arrived in Wroclaw, where we needed to transfer to a new flight to Warsaw and then transfer again to reach our final destination, Brussels. As we were checking the gate for our transfer flight in Wroclaw, We saw a cancellation mention at 2 p.m. on the departure screen and decided to wait for a confirmation, but we didn't receive anything by mail or SMS from LOT in the 15 minutes following and for the rest of the day. The lot representative at the gate didn't make any announcement, leaving everyone perplexed, and it's only when people asked him that he started looking for alternative flights for everyone. But he never explained why the flight was cancelled; the weather was sunny and other plans arrived and departed with no issue. The only alternative that he found for us was a flight for the next day at 4pm to transfer to Munich and then take another flight at 9pm to reach Brussels, so waste more than a day. As we needed to pass the night in Wroclaw, Another lot representative was responsible for looking for accommodations and booked a hotel for us. But he then called us back inside the airport as another family took your place as we were waiting for the taxi ?? To only say that there is nothing more available and he cannot do anything more for us, as the last solution was to look for a hotel by ourselves and pay for it by ourselves, wishing that we would be fully refunded. In the end, we have waited more than 4 hours in the airport after a 13-hour flight and only received from LOT a taxi voucher, so close to no support from the Polish company as we did all by ourselves. The next day, we tried to get more information for the refund of the hotel to only receive from the LOT representative a QR code with a form to submit, which cannot even be sent as he doesn't even recognize the ticket number. That's when we reached out to AirAdvisor, to look for a compensation and a full refund. And at the checking counter, the lot representative got an issue because our canceled flight still had virtually all our luggage checked in and we needed to remove it. After reaching the gate for our flight to Munich, we found out that the flight was delayed with again no information. We have waited 1 hour after finally boarding, reaching Munich, and getting back home at 11 p.m. with another wasted day. We will now avoid any flight deserved by LOT. Balfroid Robert- Seoul-Brussels
- Economy
Randa R
Verified | Aug 17, 2024İstanbul-Duesseldorf
Economy
Successful claim
No reason given
The flight got delayed in Istanbul which caused us to lose our connection in Warsaw and this resulted with losing the train tickets which I booked back to Austria• in Warsaw we were provided with a meal and a room to sleep in; then on Friday we took a flight to Frankfurt and then to Düsseldorf and the airlines lost my luggage. Terrible trip. Your support of getting me a financial compensation will help with the loses I inquired due to the delay. Thank you- İstanbul-Duesseldorf
- Economy
- Successful claim
Hazal C
Verified | Aug 16, 2024Toronto-İstanbul
Economy
Inconvenience of Wrong Refund - Reissue my Ticket
The LOT flight took off an hour late in Warsaw on July 25, leading me to miss my internal flight in Istanbul. As response to my refund request for return flight, without being asked, I was reimbursed less than half of my ticket! Although I sent number of messages, the customer service is so unsupportive and careless. I have offered them to give the money back so I can have a return flight, as partial refund is not what I asked for; however, the customer service is being evasive, telling me they did the refund according to the fare conditions, acting as if partial refund was a favor to me, which led me to loss of over $400 CAD, while keeping the company’s chance of reselling the ticket to another customer for late September flight. I am waiting for the LOT to reissue my return flight, in return of charging me back the partial refund they made earlier, so at least I won’t have financial loss.- Toronto-İstanbul
- Economy
- Desired solution
Ali A
Verified | Aug 16, 2024Beirut-Duesseldorf
Economy
Unknown
My flight was cancelled suddenly and I was not offered an alternative flight. I was forced to book another flight at my own expense to return to my country and I would like to get the cost of the flight I booked at a high price as a result of this cancellation.- Beirut-Duesseldorf
- Economy
Mohammad A
Verified | Aug 16, 2024Beirut-Duesseldorf
Economy
Unknown
My flight was cancelled suddenly and I was not offered an alternative flight. I was forced to book another flight at my own expense to return to my country and I would like to get the cost of the flight I booked at a high price as a result of this cancellation.- Beirut-Duesseldorf
- Economy
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