Lufthansa complaints: comments, page 10
725 comments
Maija Z
Verified | Dec 10, 2024
Munster-Riga
Economy
Technical problems
The connecting flight from Munich to Riga was delayed. It was the last flight to Riga. I missed work that was scheduled for Saturday morning.
- Munster-Riga
- Economy
Stanislav V
Verified | Dec 9, 2024Aviles-Prague
Economy
No reason given
We got to Frankfurt Airport, waited for our connection, to be at my little 4 year old concert, just to be told it is cancelled, there was chaos and plenty of people wanting to speak to someone but the line was hours long and all Lufthansa stalls but one were closed. At the end we took taxi to our hotel provided by Lufthansa, we were sent the instruction via email. We got to the hotel at around 1:30am . The next day , shattered and with not much sleep we took a train from Frankfurt to Prague which took us all day as trains were delayed too. So I missed everything and got home absolutely shattered.- Aviles-Prague
- Economy
Fredrik W
Verified | Dec 9, 2024Manchester-Stockholm
Economy
Ej angiven
Unacceptable!! That's not right! due to the delay from Manchester, we missed the flight from Munich to Arlanda! we then had to rebook the trip from Manchester .. so when we land at Arlanda we are 4 hours late! we landed at 2355.- Manchester-Stockholm
- Economy
Athina P
Verified | Dec 9, 2024San Jose-Thessaloniki
Economy
No reason given
Lufthansa provided different reasons for the 22-hour delay: - Staff at SJO airport told me that the pilot got sick. - When I got in touch with their customer support they told me that it was because of security risks, without specifying the risks. - When I persisted they told me that the delay was because of third-party factors. I've asked repeatedly for additional information to understand whether or not I am entitled to compensation but they haven't provided a clear answer.- San Jose-Thessaloniki
- Economy
Dharmakeerthi Bandara M
Verified | Dec 9, 2024Stockholm-Krakow
Economy
Technical problems
This is a bussines travell and it was a very important meeting to my future carrier.this bussiness meeting firstday finished without me and thats impact to my future carrier as well.- Stockholm-Krakow
- Economy
Roman S
Verified | Dec 8, 2024Lisbon-Stuttgart
Economy
Claim escalated to airline
No reason given
The event was unfortunate and unbearable. The airline took no responsibility for the wrong actions even after my friendly attempt on getting my rightful compensation for this situation. My flight of connection for the travel of the 17th of July was canceled at the moment of my arrival at the middle of my travel with no prior information or during travel information. When I landed in Munich I wasnβt informed or even addressed by the airline professionals about our situation, I was lost at the airport my bags were left abandoned in the middle of the airport and thankfully I found them. But I was rushing and had no information of what to do next. I had to ask for help and I didnβt get it. Oonly after two hours of waiting that they provided a taxi for the whole people who were left in this situation. The airline in that night after my complaint gave me a voucher for food (proof in photo indexed) but the voucher was fake and no where we could have food or even assistance from it. I had work obligations and had a tight schedule because I was on a work travel. I arrived at 23:20 instead of 08:05. I went on a military mission. And not only I was affected but also the team who came to receive me at the airport. And the whole planned work for that night and the next day also affected. This is wrong to not inform in time of canceled travels in the middle of a trip.- Lisbon-Stuttgart
- Economy
- Claim escalated to airline
Elgun A
Verified | Dec 6, 2024Frankfurt-Krakow
Economy
Weather conditions
I, with my wife and son planned to travel from FRA to KRK on 1st of december at 21:30. Flight was cancelled and rebooked by Lufthansa Airlines for 2nd of December. Vaucher was given for accomodation. And after again second time they have cancelled flight for 2nd December at 21:30 again. Voucher for accomodation was given too. Finally we did fly from Frankfurt to KRK in 3rd of December in the Morning 08:30. I want request 2 days delay mental and physical compensation accordingly.- Frankfurt-Krakow
- Economy
Alexandru-Emil O
Verified | Dec 6, 2024Cluj-napoca-Paris
Economy
Weather conditions
Hello, I want to say that I didn't reach my final destination Paris. Everything started in 30.11.2023 in Cluj-Napoca waiting for the flight that has the first stop in Munich and from there to Paris. First the flight from Cluj-Napoca was delayed and then canceled. After that I have received an connection with Air Dolomiti to Munich. I have reached Munich Airport but didn't reached the connection flight to Paris and afterward I receive a message that the flight to Paris was cancel. From here the fun began and I have spent 3 days in the airport until at the end taking the flight to Bucharest with a lot of luck because the flight had some spare seats. It was a very disappointed, exhausted days spent and with no final destination reached.- Cluj-napoca-Paris
- Economy
Kayleigh Y
Verified | Dec 6, 2024Los Angeles-London
Economy
Technical problems
All day they said it was delayed and would for sure be leaving that night. After 10 hours of waiting they cancelled the flight, it was past midnight. We had to drive an hour back home and come back the following evening for the rescheduled flight. When contacted about compensation nothing was done.- Los Angeles-London
- Economy
Joshua K
Verified | Dec 5, 2024London-Mombasa
Economy
No reason given
First flight was delayed causing the connecting flight to leave before we had arrived and then we had to say for 24 hours- London-Mombasa
- Economy
Nitzan L
Verified | Dec 4, 2024Schonefeld-Singapore
Economy
Weather conditions
The flight was cancelled and an alternative flight found. Total delay arriving in destination was almost 24h.- Schonefeld-Singapore
- Economy
Cassandra F
Verified | Dec 3, 2024Frankfurt-Amsterdam
Economy
Strike
Flight canceled. Had to stay ankther night. So another night in hotel. Another day of rental. Another day of food.- Frankfurt-Amsterdam
- Economy
Slawomir W
Verified | Dec 1, 2024Newark-Rzeszow
Economy
No reason given
My flight from newark to Munich was delayed and I was not able to make my transfer to Rzeszow (flight number LH ). I went to Lufthansa costumer service to find out what my options were. I was told that the soonest flight to Poland leaves at 3pm to Cracow and itβs fully booked which was not true because the person behind me got on that flight which he confirmed in the conversation afterwords. I was booked for a flight to Rzeszow at 10pm so I was left waited 11hours at the airport with β¬15 from LH as a food compensation and the cheapest meal at the airport was β¬17. I finally arrived at Rzeszow around midnight and on top of that my luggage was lost.- Newark-Rzeszow
- Economy
Agnieszka M
Verified | Nov 30, 2024Munich-Seoul
Economy
Technical problems
The flight was delayed over 3 h ( possibly internet problem) . I had to wait on the plane before long hours flight to South Korea- Munich-Seoul
- Economy
Silas S
Verified | Nov 28, 2024Edinburgh-Singapore
Economy
No reason given
I don't know what I am doing here. Flight was delayed, which caused us to miss our connecting. Approached Lufthansa for assistance and was promptly dismissed. They have all the flight details, so ask them for that information they need to keep detailed records. Got stuck in Munich for a couple of days, then flew to Singapore where Lufthansa didn't care about helping us get back to Australia. Luckily Singapore Airlines staff were fantastic and sorted everything out. They spoke to Lufthansa on our behalf to secure our luggage, etc. Not sure why Lufthansa would try to deny any of this as they should have records of these details and conversations.- Edinburgh-Singapore
- Economy
Judit F
Verified | Nov 27, 2024Mulhouse-Malta
Economy
Weather conditions
Instead of arriving home to Malta on 22 November (14:40) I arrived home at 1:00 am on 23 November 2024.- Mulhouse-Malta
- Economy
Nandita S
Verified | Nov 27, 2024Delhi-Vancouver
Economy
Technical problems
I was charged extra money for my luggage at the Delhi airport when my flight was rescheduled they asked for 200 USD and they we not letting me board the flight the name of the airline was air India initially my airline was Lufthansa and then they changed it to air India I was harassed there and they even took 200usd cash for my luggage which was not even over the weight limit- Delhi-Vancouver
- Economy
Virginia G
Verified | Nov 26, 2024Amsterdam-Naples
Economy
Weather conditions
My flight was delayed, forcing me to spend the night in Munich. While accommodation and a flight for the next day were provided, this delay meant I arrived in Naples a day late, losing all the activities I had planned for that day. Furthermore, at Munich airport, I had to wait in line for three hours before being attended to by your staff, which was extremely frustrating. The treatment I received during this process was unpleasant, and retrieving my luggage required considerable effort. Initially, I was told my suitcase would be sent directly on the next flight, but I insisted I needed it for the night. Although this was a reasonable request, it took significant effort to resolve. These incidents, combined with the lack of empathy and courtesy from your staff, made the experience extremely negative. I am requesting compensation for the delay, the loss of a day at my destination, and the inconvenience caused, as outlined in Regulation (EC) No 261/2004 on air passenger rights.- Amsterdam-Naples
- Economy
Douglas T
Verified | Nov 25, 2024Manchester-Singapore
Economy
Our flight was originally a 15 hour flight which eventually took 40 hours. We were made aware that our connecting flight was cancelled when it actually did depart but we were late as a result of our flight from Manchester to Frankfurt being delayed. We were then contacted via the App that we had a voucher for a hotel in Frankfurt. We were then booked on a flight the following day but we were not booked on a Singapore Airline as per our original booking even though there was a flight leaving 5 minutes before the Lufthansa flight they booked us on. We also could not be sat together on the 12 hour flight and had to sit a substantial distance apart. This was meant to be a special treat for my wife which the 45 hour flight spoilt as we were meant to be in Singapore for 7 days and the first 2 were spent getting over the 45 hour journey.
- Manchester-Singapore
- Economy
Ines T
Verified | Nov 24, 2024Munich-Cluj-napoca
Economy
Weather conditions
flight got cancelled last minute, due to weather conditions in cluj, we had to wait in a huge queue in order to get hotels, i have to mention i did not understand why u received only one night of accommodation and had to return to the airport in order to get another, giving the fact that i got rescheduled for a flight 2 days later, that did not make any sense- Munich-Cluj-napoca
- Economy
Sindhuja V
Verified | Nov 23, 2024Mumbai-Munich
Economy
Technical problems
Due to medical emergency on the flight it has got deviated from the path and took me a delay of more than 5hrs- Mumbai-Munich
- Economy
Marina R
Verified | Nov 22, 2024Brussels-Zagreb
Economy
Influence by other flights
the flight from Brussels to Frankfurt was delayed so I couldn't get on time to my flight to Zagreb- Brussels-Zagreb
- Economy
Helma V
Verified | Nov 22, 2024Amsterdam-Windhoek
Economy
No reason given
We missed our flight and the extra booked chairs (β¬ 154 (=140+14) for both flight. We had to buy extra clothing in Windhoek due to the lost bagage. The bagage still in Amsterdam at the time we were in Windhoek.- Amsterdam-Windhoek
- Economy
David J
Verified | Nov 19, 2024Manchester-Belo Horizonte
Economy
LATAM at Belo Horizonte disavow Lufthanza
I booked a return flight via EaseMyTrip for a short trip to Ouro Preto, a World Heritage Site in Brazil. The nearest airport was Belo Horizonte, Tancredo Neves International. All the flights were to be via Lufthanza, though using their partner company in Brazil, LATAM, for the final leg of the journey from Sao Paulo to Belo Horizonte. For the return journey I went to Belo Horizonte airport and presented my flight details to the LATAM desk, in plenty of time for the flight. The person at the desk (seeing a Lufthanza flight number) refused my request for a boarding pass. I was asked to check at another companyβs (AZUL) desk at the other end of the terminal building which is about half a kilometer long. AZUL sent me back. These diversion had taken over an hour. By the time that LATAM acknowledged the booking, the gate had closed. That meant that I lost my bookings from Sao Paulo to Frankfurt and Frankfurt to Manchester. EaseMyTrip were helpful, but to get me back to the UK they had to re-book. That cost me Β£785. Other costs included a night in the only airport hotel, the Linx (724,76 Brazilian Reale or Β£99). And the stress was unbearable.- Manchester-Belo Horizonte
- Economy
SΓ©bastien C
Verified | Nov 19, 2024Frankfurt-Toulouse
Economy
No reason given
Γ 12h43 reΓ§u SMS: "Your flight LH1098 FRA-TLS 19Nov is cancelled. We will rebook you on the next available connection free of charge. Check the status under: lh.com/bots" J'ai choisi le vol suivant mais quand mΓͺme Γ 20h40. ArrivΓ©e Γ Toulouse Γ 22h30 au lieu de 18h05....- Frankfurt-Toulouse
- Economy
Thomas V
Verified | Nov 19, 2024Amsterdam-Windhoek
Economy
No reason given
The flight LH999 was cancelled four ours before departure and redirected to a flight on 13th oktober via Egypt and Johannesberg to Winhoek. Arriving on 14the oktober.....!!! How. We changed teh flight to a earlies flight, but we did not got the flight from Frankfurt to Windhoek with our reservede special chairs on the front row. So we missed our payed chairs ( 140 euro per chair!! so times 4!!) we were put in the back seats of the new flight fron Frankfurt to Windhoek.- Amsterdam-Windhoek
- Economy
Charlot V
Verified | Nov 19, 2024Amsterdam-Windhoek
Economy
No reason given
We are redirected to a flight 1.5 days later and with help from myself and Lufthansa to change the flight to the Lufthansa flightan half our earlier tot Frankfurt. Our luggage did not succes to come on this new flight and was brought to Windhoek one day later on the 13the oktober- Amsterdam-Windhoek
- Economy
Fiona P
Verified | Nov 18, 2024Mumbai-Vancouver
Economy
No reason given
We had a bad experience at the Munich airport where we were for 9plus hours and when in the morning we went to Lufthansa service desk and asked if there is any facility for a wait thatβs more than 9 hours they said no facility- later after almost 7:45 minutes some other passengers who were on the same flight from Mumbai to Munich said they were given food coupons for β¬15 each - thatβs when I went and demands why how do they get and not me and then I was given. The picture in the above is the man who was on duty and did NOT do the required when asked for provisions- Mumbai-Vancouver
- Economy
Samuel P
Verified | Nov 12, 2024Mumbai-Vancouver
Economy
No reason given
We had a 9.5 hr layover at Munich without any food coupons or hotel stay. No staff were willing to even help us as our flight was delayed by 8 hours. I have the receipts for the spends at the airport and also the video of the rude staff who refused to even inform us that the flight is late. I also have a video of the Lufthansa staff refusing to issue food coupons and or help out in any form. Please reach out to me on +919920063044 or samuelpeters01@g mail.com for the receipts and the videos as I was unable to upload all of them here. We incurred huge loss as we got delayed to reach Vancouver for our son's birthday celebration after 2 years. Please help us it's an earnest request. We're over 50 yrs of age and can only expect you to assist. God bless Many thanks.- Mumbai-Vancouver
- Economy
Szymon G
Verified | Nov 12, 2024Delhi-Frankfurt
Economy
Dyskryminacja naszej grupy
I am writing to complain about misbehaviour by one of your crew members, Ms. Sabrina Maria Brinkmann - the purser at the Lufthansa German Airlines, who treated members of my group in an unfair manner. It is true that some members of my group were a bit loud when entering the aircraft. It is also true that I asked Ms. Brinkmann about why Polish is not of the list of the language to choose from on the panel. As a result Ms. Brinkmann, without any warning or asking us to be more quiet, called the captain of the aircraft who threatened all the members of my group with an emergency landing and the police. The captain also imposed on the whole group a ban on drinking alcohol during the whole flight. What is more Ms. Brinkmann suggested two people, who were sitting next to some members of my group, that they should change their seats. Even though they were not sure about it at first, cause they did not seem to see a problem with seating close to my group, Ms. Brinkmann insisted, which resulted in the fact that those passengers were moved away from my group. When one of the members of my group asked Ms. Brinkmann what are the reasons for such a bad treatment and what actually have we done wrong, she just replied that it was the policy of the Lufthansa company. When the same member of my group asked this question another crew member, he suggested that Ms. Brinkmann was overreacting, but it was her way and he could not do anything about it. The above described treatment by one of your crew members and the way that the captain of the aircraft treated all the members of my group, resulted in a situation in which most of the members of my group, especially the ones that were not laud in any way, felt like they were treated in totally unfair way which they did not deserve. What is more, as a group we felt like stigmatized in front of other passengers of the flight which made the whole flight very uncomfortable. Therefore I will appreciate if you suggested how the Lufthansa company could compensate us as a group for the situation that has been described above.- Delhi-Frankfurt
- Economy
- Desired solution
Apology / Voucher
Adrian Dragos B
Verified | Nov 11, 2024Amsterdam-Bucharest
Economy
No reason given
On that day 22.12.2024 at 17:52PM, I received an SMS that the flight is cancelled , they didn't provide more explication about that situation.- Amsterdam-Bucharest
- Economy
H D
Verified | Nov 7, 2024Mexico City-Frankfurt
Economy
Foodpoisoning and mice in the lounche
We had two meals on your flight and then we spent 7 hours in your the business lounch in Frankfurt before taking Lufthansa to Stockholm. We only ate at Lufthansa or the lounche through out the last 24 hours and when we arrived to Stockholm it took a few ours until 2 of our children ended up with stomach pain, diarea and voumiting badly. You must have served bad food on the plain or in the lounch. We also reported to the front desk that there where mice running around us in the lounch. We would like to be compensated for this. Over all the staff was very nice but the food going to mexico and going back from mexico was very bad. TIA Helene Darin and Peder Lindfors travelling with our 3 children.- Mexico City-Frankfurt
- Economy
- Desired solution
Refund
Alexandru T
Verified | Nov 7, 2024Budapest-Bremen
Economy
Technical problems
Instead of arriving at my destination at 4:45 p.m., I arrived at 11:30 p.m. and missed an important business meeting. Due to this fact, I partially lost a business opportunity.- Budapest-Bremen
- Economy
Maria R
Verified | Nov 6, 2024Barcelona-Gothenborg
Economy
Influence by other flights
Our flight from Barcelona to Frankfurt was due 18.25 from Barcelona and we were to arrive in Frankfurt 20.40. Our next flight from Frankfurt to Gothenburg was due at 21.40- 23.25 on the 27th of October 2024. The flight from Barcelona was more than 1;5h late which made us miss our conntecting flight to Gothenburg. We were rebboked to the next flight at 9.30 the 28th of October. But that flight too was also delayed so we finally arrived in Gothenburg at 12.00 on the 28 th of October. More than 14 h later than we were supposed to. My partner missed half a working day and had had to cancelled meeting and we had to pay extra for parking ticket at Landvetter. We also had extra expenses for breakfast and lunch in Frankfurt due to the delayed Gothenburg flight.- Barcelona-Gothenborg
- Economy
Rafael B
Verified | Nov 6, 2024Newark-Frankfurt
Economy
No reason given
flight cancelled without notice when we already had the boarding passes. No Help just told to go and take our luggage. We took a taxi to the hotel 42$ That I forgot to take a receipt to add to the 536$. Arrived the day after with a flight at 22:55- Newark-Frankfurt
- Economy
Mirna K
Verified | Nov 4, 2024Munich-Pula
Economy
Technical problems
Boarding time for flight from Munich to Zagreb should have been at 11:15 and taking off at 11:45 but it was delayed to 13:10 and we took off around 13:30. At that time I was already late to other connected flight as there was only 10 minutes left to board on my second flight. When I arrived to Zagreb, flight for Pula already took off. I didnt have any other flight for my final destination but needed to make it to Pula 4.11. so booking another for 5.11. wasnt an option. This flight delay made a big inconvinience for me as I was late to other one, never made to my final destination. Due to the stress of missing the flight, I needed to rush to the shuttle bus from airport to Zagreb central bus station, provide myself another transportation to my final destination as buying bus tickets, one to Zagreb bus station and another from Zagreb to Pula. Instead of arriving to Pula at 15:50 with booked flights, I arrived around 21:00 with a bus. Delay within connected flights cost me losing time, missing my obligations as well as losing extra money.- Munich-Pula
- Economy
Effrosyni K
Verified | Nov 4, 2024Munich-Athens
Economy
Technical problems
They cancel the flight, they offered a flight via paris without asking they send it to an email, where older people had strong difficulties to find out what was going on. It was very difficult to change their choice. they didn;t say anything than the flight is canceled we will send you new ticket. without asking what we want. They send us to Airfrance and they wasn't any helpfull, even to collegues from aegean , to change the reservation they made. Thanks to Aegean I arrived at athens at 1145 but without luggages. I was waiting for an hour for all the needed declarations for the lost luggages. I received my luggages two days after. I lost a family emergency that i cannot do anything to earn the moment.- Munich-Athens
- Economy
Rafael B
Verified | Nov 4, 2024Newark-Tel-aviv
Economy
No reason given
The flight was cancelled when we were waiting for boarding. We had to take our luggage back. no help from anybody. received some hours later confirmation for the next day 11:55 pm with a direct flight. so it was a delay of more then 24 hours. We took a taxi cost 42$ but forgot to take a receipt.- Newark-Tel-aviv
- Economy
Marielle C
Verified | Nov 4, 2024Stockholm-Lyon
Economy
Problems at airport
due to delayed start, we missed the connected flight and were forced to stay i MΓΌnich over night wich made us miss work in Lyon in the morgon due to travel- Stockholm-Lyon
- Economy
Hani G
Verified | Nov 4, 2024Munich-Barcelona
Economy
No reason given
Its was a delay for more than 3 hours , the company didnβt provide anything special just water which is complementary anyway, i get late yo my house with no transportation left so i have to take a taxi- Munich-Barcelona
- Economy
Sergiu N
Verified | Nov 4, 2024Munich-Sibiu
Economy
Problems at airport
The flight was canceled 20 minutes before it was scheduled. When the boarding should have started they told that the flight is canceled because they don't have a crew for this flight. The airline rebooked us for the same flight next day so after 24 hours and was not able to provide us anything (accommodation, transport). They said that we should book ourselves everything (150 euros budget per person for hotel) and then make a claim after we arrive home for a refund of costs. We did a claim for refund and they still refuse to pay us even for expenses related to accommodation.- Munich-Sibiu
- Economy
Mark H
Verified | Nov 4, 2024Vancouver-Cape Town
Economy
Technical problems
To whom it may concern We are already contacted Lufthansa for compensation, but they have refused our request - see their email below. They did provide us with 2 meal vouchers of 15 EUROS each the next morning. I might have signed something at the client service desk at Lufthansa (after giving us the food vouchers) early the next morning, but I am not sure. We were extremely tired and just wanted something to eat. As per one of my attachments, i have a video of our connecting plane arriving at 18:26 at FRA. YET WE COULDNT FLY BEFORE 23:00. After the pilot advised us that he cannot fly after 23:00, it was one big horror show. Hardly any co-ordination from Lufthansa and we just had to play follow the leader with other passengers. There was No guidance from Lufthansa at the airport. It was chaotic. They did not provide us with any meals or accommodation on the night, as we didn't have the correct visas to enter Germany, we had to stay in the airport. We couldn't shower and had to try and sleep on hard airport seats at Frankfurt airport. This after coming all the way from Vancouver YVR. We arrived in Cape Town on 8 October at about 22:45 No other loss of Money, just time. Lufthansa compensation refusal email: Dear Mark Hickley, Thank you for your email dated October 9, 2024. We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request. Our decision has been carefully considered, taking into account, We are sorry that your trip from Vancouver to Cape Town on October 6, 2024 did not go as planned. We apologize for any inconvenience this may have caused. Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in Canada and ends in South Africa, we cannot accommodate your request for compensation according Regulation (EC) No. 261/2004. In addition, we understand that not being provided with hotel and food service during the delay was frustrating and we want to express our deepest regrets for the oversight. We strive to provide the best service possible to our passengers, and it is clear that we fell short in this instance. We take full responsibility for the inconvenience caused and want to assure you that we are taking steps to ensure that this does not happen again in the future. Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed. Should you wish to use Alternative Dispute Resolution (ADR), please be advised that Schlichtungsstelle Reise & Verkehr e.V. is competent to deal with your complaint and Lufthansa is prepared to submit to an ADR procedure operated by this arbitration body. Schlichtungsstelle Reise & Verkehr e.V. FasanenstraΓe 81 D-10623 Berlin Sincerely, Peace Thiumai- Vancouver-Cape Town
- Economy
Brigitte L
Verified | Oct 29, 2024Stuttgart-Frankfurt
Economy
No reason given
My brother had to drive me from Stuttgart to Frankfurt he had to fill up his car with gas but I donβt have a receipt- Stuttgart-Frankfurt
- Economy
Natalia G
Verified | Oct 29, 2024Warsaw-Geneva
Economy
No reason given
The flight from Warsaw to Munich was delayed so I couldnt catch the change to Geneva. Because of that to my final destination I arrived exactly 4h15m late- Warsaw-Geneva
- Economy
Sarah W
Verified | Oct 28, 2024London-Mombasa
Economy
No reason given
Due to the delay and missed connection in Frankfurt, we arrived at our final destination (Mombasa) approximately 24 hours later than scheduled. Our original itinerary had us arriving on [original arrival date and time], but we did not reach our destination until 5:25AM on the Friday, but we arrived at this time on the Saturday, 24 hours later. This meant we couldnβt stay at our first hotel, that we couldnβt get a refund for. At the Lufthansa desk in Frankfurt, we were initially offered an airline-arranged hotel, but the woman said if weβd prefer we could book our own hotel if itβs under 200 EURO, with assurance that these expenses, as well as meals, would be reimbursed. Based on this understanding, we proceeded to book our own hotel and meals. Unfortunately, Lufthansa did not provide adequate care as stipulated under EU Regulation 261/2004. We were not allowed to retrieve our checked baggage during the 24-hour delay in Frankfurt, leaving us without clean clothes or basic necessities. No further assistance was provided for food or essentials during our delay, which left us in a very uncomfortable situation, compounded by the financial burden of covering these costs ourselves. Despite our out-of-pocket expenses for accommodation, meals, and basic necessities, Lufthansa has yet to reimburse us, contrary to the promises made by their staff. This incident caused significant disruption and inconvenience. Losing a full day of our holiday not only reduced the time we had planned to spend with family and attend specific events, but also impacted the overall quality of our trip. Additionally, the unexpected financial outlay added stress and frustration, which could have been avoided with proper support from Lufthansa. In light of the above, we are hoping to get compensation for the expenses incurred as well as the financial and emotional impact of the delayed arrival and missed day of our holiday. We believe our claim aligns with the rights provided to passengers under EU 261/2004. We also weren't offered any sort of voucher, hence why uploading a blank image otherwise I could not submit this section.- London-Mombasa
- Economy
Archilleas G
Verified | Oct 27, 2024Thessaloniki-Hamburg
Economy
No reason given
The first flight was at 18:40 and it started at 20:45. We lost our connection flight from Frankfurt to Hamburg. They gave us coupons for taxi and hotel since it was midnight when we arrived in Frankfurt and we had to travel with the new flight that they booked for us in the morning next day (23 July 2024 , 07:30 am). We arrived at our final destination at 8:35 23 July. This incident inconvenienced us as we had already paid someone to come and take us from airport to Bremen. Next day we had no one to come after us, and we paid train ticket and taxi.- Thessaloniki-Hamburg
- Economy
Marc P
Verified | Oct 26, 2024Manchester-Ljubljana
Economy
Weather conditions
We were flying to Ljubljana from Manchester with a change in Munich. We were due to arrive at 12:55pm ready for the marathon on the Sunday. The flight into Munich attempted to lad twice but averted due to fog. The fights in front and behind of us landed fine. The flight was diverted to Frankfurt. The Lufthansa desk told us the plane wasn't equipped to land in fog. I was travelling with 15 other individuals. On arrival in Frankfurt we had little guidance or help, making our way to the service desk, so of us were placed on a evening flight to Ljubljana otherwise we're given flight back to Munich with a 15hr wait to Ljubljana. I was given the later flight which arrived in Ljubljana about 11pm. We were told our boarding paces had 6 euros for food on however this did not work when I went to buy food. This was all we were offered. I spent 30 euros on food and drink. Lufthansa rejected any claim as it was fog, but the apparent age of the plane and lack of support for our trip made this their issue. Their customer service was terrible. I arrived at our hotel at 1am, missed the marathon expo and other appointments The other group got there at 4am!! We had to run at 8am.- Manchester-Ljubljana
- Economy
Elona T
Verified | Oct 25, 2024Thessaloniki-Hamburg
Economy
No reason given
The first flight was at 18:40 and it started at 20:45. We lost our connection flight from Frankfurt to Hamburg. They gave us coupons for taxi and hotel since it was midnight when we arrived in Frankfurt and we had to travel with the new flight that they booked for us in the morning next day (23 July 2024 , 07:30 am). We arrived at our final destination at 8:35 23 July. This incident inconvenienced us as we had already paid someone to come and take us from airport to Bremen. Next day we had no one to come after us, and we paid train ticket and taxi. Me and my husband lost our workday at 23 July- Thessaloniki-Hamburg
- Economy
Andreea G
Verified | Oct 25, 2024Cluj-napoca-Munich
Economy
No reason given
I was notified by email that my flight was canceled 2 hours before boarding. The next flight was in two days, when I was going to start my work program in America. I missed a total of 4 days of work, plus additional costs to secure accommodation and food.- Cluj-napoca-Munich
- Economy
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