Lufthansa complaints: comments, page 8
725 comments
Sonja Z
Verified | Apr 10, 2025
Helsinki-Zagreb
Economy
Claim escalated to airline
Problems at airport
the airline responded that it “is no longer to submit feedback via this email address. Your mail has therefore not been saved or forwarded for processing”
- Helsinki-Zagreb
- Economy
- Claim escalated to airline
Sasha Z
Verified | Apr 10, 2025Helsinki-Zagreb
Economy
Claim escalated to airline
Problems at airport
they have send me the power of attorney but once we all signed it and send it back to them they said that the mail is not working anymore and we have to fill a form first- Helsinki-Zagreb
- Economy
- Claim escalated to airline
Tracey T
Verified | Apr 9, 2025Porto-Johannesburg
Economy
No reason given
We were leaving the first leg from Porto at 16:35 and arriving in Frankfurt at 20:25 on 6 March 2024. Our second leg connection flight was changed to an EARLIER flight departing Frankfurt at 19:00 to arrive in Johannesburg. With our arrival at 20:25, how were we meant to catch the connecting 19:00 flight? Lufthansa did not change our first leg to an earlier time. This was a Business Class flight for myself and my partner Mr de Beer creating much stress Mr de Beer had to drive to Porto Airport (an hour away) to change our first leg ticket to an earlier time as no-one was answering the phones. We could not get hold of anyone to assist us with issuing new tickets for earlier flights to get to Frankfurt. We incurred costs of the trip to the airport and the trip back to the office (110 euro per trip). It was hours out of his business schedule taken up with this inconvenience. I did not put the costs as an expense in the report as I no longer have those receipts.- Porto-Johannesburg
- Economy
Richard R
Verified | Apr 8, 2025Toulouse-Newark
Economy
No reason given
Flight was delayed for 2 hours and then cancelled. We were rebooked into JFK instead of Newark. This is a greater distance from our home and required a car service.- Toulouse-Newark
- Economy
Ulyana H
Verified | Apr 3, 2025Warsaw-Seattle
Economy
No reason given
Good day! I was going to rest in a hotel, however, after the flight cancellation, I immediately came to the airport and spent there the whole night! So, I haven't used the hotel as was planned. ACCOMMODATION - 110Є. TAXI - 22Є. FOOD - 39Є. TOTAL = 171Є (I don't have invoices, as I paid by cash in zloty currency). Due to the initial flight, I had to arrive in Frankfurt at 8:15 with Lufthansa. The flight was canceled. It was changed to LOT and planned at 9:40 with a minimal layout. In reality, I went out from the board at 10:15. Flight Frankfurt - Seattle was scheduled for 10:40. Gates closing was at 10:30. I had only 15 minutes to get from one point to another. The airport is HUGE. I came at the last minute. That trip was the most STRESSFUL in my life! The reason for the cancellation wasn't specified, and any other options were proposed to me. I chatted with the Lufthansa support the whole night, but there was no option, just in last minute at the desk, the girls changed me a ticket. The baggage was lost for two days! I had nothing and bought new clothes. It was 2 years ago, and I didn't save any checks, etc. Also, I didn't get any compensation for this chaos. It was Lufthansa but through United service.- Warsaw-Seattle
- Economy
Claudia Teodora S
Verified | Mar 28, 2025Munich-Cluj-napoca
Economy
Strike
My husband and I were in Dubai when we were told that our flight from Munich to Cluj was cancelled. We had to stay 2 extra nights at the hotel...see the bill in my husband's name. We arrived at the final destination in 2 march after 3 days,after we buy with 1260 euro tickets from Munich to Cluj...via Zurich. This money is lost now...- Munich-Cluj-napoca
- Economy
Martin K
Verified | Mar 28, 2025Oklahoma City-Prague
Economy
Strike
I flew from Oklahoma to Prague,the last flight out of 3 was cancelled due to a strike in Frankfurt. This all happened 48 hours before check in.I got an optional itinerary with different airlines and timeline like 24hours before departure.I had to reschedule my plans at home.- Oklahoma City-Prague
- Economy
Janko P
Verified | Mar 26, 2025Amsterdam-Frankfurt
Economy
Influence by other flights
I contacted Lufthansa and after I provided my receipt they ignored all my further emails. What a shame from Lufthansa and their support team!!!- Amsterdam-Frankfurt
- Economy
Sara N
Verified | Mar 24, 2025Frankfurt-Portland
Economy
Strike
We were booked to fly with Lufthansa on March 10 from Frankfurt, Germany to Portland, Oregon, with a return flight on March 21. The outbound flight was cancelled due to a non-airline strike, and we were rebooked on Delta for March 11. Nothing was flying out of Frankfurt on March 10 because of the strike. That part was understandable. However, when checking in for our return flight (March 21 from Portland to Frankfurt) we were told our entire ticket had been "cancelled out" as we were considered "no shows" for the first leg (Frankfurt-Portland). We had no seats on our return flight and were rebooked on a different flight two hours earlier. Lufthansa never notified us of this cancellation. It was only because I physically went to the airport the day before the flight to see why we couldn't check in online. This was very inconvenient on the last day of our vacation, causing us to miss out on time with my daughter's grandmother, and causing a huge amount of stress at the idea of missing these flights and possibly missing school on Monday. An hour spent at the airline desk while three agents called headquarters and scrambled to fix things is stressful, time-consuming and negligent to a customer's experience. At the very least, I want a return on the 90 euros I spent on seat assignments, which were not honored on our rebooked flight since the gate agent was frantically trying to get us on a flight, and seated together. (My daughter is 14 and I wanted us to sit together.) My biggest issue is that Lufthansa never told me that the flight was cancelled out, which I find to be appalling customer service. I will add: The gate agents were helpful and polite and I appreciate that they managed to get us back home.- Frankfurt-Portland
- Economy
Yevgeniy B
Verified | Mar 22, 2025Economy
Broken baggage, damaged clothes
My luggage was not loaded on my plane. I received it only on the day after. The bottle of wine “Schloss Johannisberg Riesling Rotlack - Kabinett” that was properly packed, was broken when I received and the wine spoiled and damaged presents for my daughter - the dress and coat. Also other things in the baggage were damaged.
- Economy
Ewan M
Verified | Mar 21, 2025Manchester-Prague
Economy
Influence by other flights
Our flight from Manchester was delayed so I missed my connecting flight to Prague and had to wait 8 hours till the next flight.- Manchester-Prague
- Economy
Marcela K
Verified | Mar 21, 2025Frankfurt-Prague
Economy
Strike
Letěla jsem z USA,celkem 3 na sebe navazující lety.Poslední úsek byl z důvodu stávky zrušen.Nakonec mi byly nabídnuty alternativní spoje jinudy v jiné časy pochopitelně.- Frankfurt-Prague
- Economy
Jovan S
Verified | Mar 21, 2025Bangalore-Malta
Economy
Strike
Lufthansa's only communication option was through their virtual assistant, i.e. a robot, which is not at all useful, and which was very busy due to the situation, etc... To end up with a rebooking option that was completely unacceptable to us, which is a return on 13.03.2025 (which does not correspond to our planned dates at all), even more unacceptable is the option of having a stay at the airport in Bengaluru for 46 hours at the airport!!! Another situation that should be mentioned is that we would stay at the airport for two days, which generates a new problem in terms of visas, as well as staying on Indian territory for two days without any travel and health insurance?! Which means the only option is to accept a refund of the funds, that is, the unused part of the ticket, since the ticket was purchased all at once and half was used, and the rest of the amount, which was actually not used due to the flight cancellation, to be refunded is the only option that you have to accept, whether you want to or not. The funds that are already refunded for two tickets are 633 euros, which are not enough for a single last minute ticket to Malta, which automatically generates new financial problems and a lot of stress and anxiety. We generate new costs of 1697,20 eu for tickets to come back home in Malta Hotel in Dubai 71.64 eu Taxi from airport to the hotel and back to the airport 43.80eu Total=1812euros- Bangalore-Malta
- Economy
Irena S
Verified | Mar 17, 2025Bangalore-Malta
Economy
Strike
They informed us 3 days before the flight back, with explanation that there is a strike in Germany. They offered rebooking option,and the earliest was 2 days later,and to end up with a rebooking option was completely unacceptable to us, which is a return on 13.03.2025 (which does not correspond to our planned dates at all,supposed to be in Malta at 11.03.2025), even more unacceptable is the option of having a stay at the airport in Bengaluru for 46 hours at the airport!!! Another situation that should be mentioned is that we would stay at the airport for two days, which generates a new problem in terms of visas, as well as staying on Indian territory for two days without any travel and health insurance?! Which means the only option is to accept a refund of the funds, that is, the unused part of the ticket, since the ticket was purchased all at once and half was used, and the rest of the amount, which was actually not used due to the flight cancellation, to be refunded is the only option that you have to accept, whether you want to or not. The funds that are already refunded for two tickets are 633 euros, which are not enough for a single last minute ticket to Malta, which automatically generated new financial problems and a lot of stress and anxiety. We generated new costs of 1697 euros for tickets to come back home in Malta( only for tickets) plus hotel,food etc, ,and refund was only 633 euros.- Bangalore-Malta
- Economy
Niki K
Verified | Mar 14, 2025Belgrade-London
Economy
No reason given
Once the flight was cancelled, I was given an option to rebook another flight. However, the connection from Belgrade to London was in Vienna. I had to wait 3hrs and 40mins in Vienna for my flight to London. In addition, there was a further flight delay in Vienna due to technical issues on the plane. Meaning, the departure was an hour later.- Belgrade-London
- Economy
Eniko T
Verified | Mar 14, 2025Frankfurt-Budapest
Economy
Problems at airport
After 2 hours of waiting already on the plane! They announced that everyone needs to go back.. we were just waiting for take off Not before just there on the plane and they hardly said anything just took us back to the terminal where hardly anyone spoke English to explain us what is happening and what we can do- Frankfurt-Budapest
- Economy
José Manuel C
Verified | Mar 12, 2025Tallinn-ulemiste International-Barcelona
Economy
No reason given
I don’t have the ticket because the flight was cancel I need it to book more days in the hotel and extra from food.- Tallinn-ulemiste International-Barcelona
- Economy
Andre N
Verified | Mar 11, 2025Tallinn-ulemiste International-Barcelona
Economy
No reason given
Just to tell you, you ask for the ticket of the flight but the flight was cancelled so we don’t have any tickets so I send you the message that they send me about the flight cancelation- Tallinn-ulemiste International-Barcelona
- Economy
Rita M
Verified | Mar 10, 2025Porto-Montreal
Economy
Technical problems
Basically on march 8th at 6pm local time I was inside the plane and the crew said a problem appear in the landing system and they would have to delay the flight to repair it. After two hours they said they were unable to solve it and need to cancel the flight. Lufthansa have arranged a alternative flight, through Air Morrocco, I did the check-in and lugagge process again, but when I arrived at the gate they said the flight was delay 2 hours and I was not able to take my connection flight to Montreal. I went to Lufthansa again and they arranged me a second alternative flight, with TAP and SATA, but again, when I arrived to the gate they said the flight was half an hour late, and then, after boarding, they said that the landing need to be postpone 40 min because of weather conditions. So, when I arrived in Lisbon, the connection flight has already departed! Again, I had to go to Lufthansa, they told me that this time I needed to contact TAP, because it was their flight that got delayed, and TAP basically said they were only able to book me in a flight the day after. So basically I was supposed to arrive to Montreal on March 8th 6:30 pm local time, and I've arrived on March 9th, 9:30 pm local time, making me loose on day of work, as I was attending a conference. This would not be happening if the first flight from Lufthansa was not cancelled.- Porto-Montreal
- Economy
Cristian V
Verified | Mar 8, 2025Bucharest-Helsinki
Economy
Strike
We have to go sooner there to not lose our flight from helsinki to ivalo. This would mean a lot of stress for us, also because we paid a lot for this trip (4k eur) and also because my wife is pregnant!! We stayed for hours to try to resolve something. Also we pay another day at the hotel.- Bucharest-Helsinki
- Economy
Ma Sophia P
Verified | Mar 7, 2025Hong Kong-Marseille
Economy
Influence by other flights
Our flight from hongkong to frankfurt was delayed last march 5, 2025. We were not able to catch our nextflight to marseille due to the delay. We arrived past 8 in the morning and we were given 4:20 pm as our flight to marseille. Which lead us to stay in frankfurt airport for 8hours with 2 toddlers after a very long flight- Hong Kong-Marseille
- Economy
Mihai Laurentiu M
Verified | Mar 3, 2025Bucharest-Keflavik
Economy
No reason given
The flight was on 02/03 and was delayed until 03/03 , so next day. Total delayed was more than 24 hours Nothing. I receveid the notification when my first flight arrived in Frankfurt, so with 3 hours before departure from Frankfurt to the final destination. Hotel over the night and 18 euro voucher for dinner I lost money because I missed work and I came to my mother funeral, so was very painful to stay overnight in Frankfurt- Bucharest-Keflavik
- Economy
Anca J
Verified | Mar 2, 2025Timisoara-Detroit
Economy
No reason given
Our flight was canceled less than 48 hours before we were supposed to leave (feb 27th) and rebooked us for three days later (march 2nd) and we won’t be arriving until 7pm. The airline only told us our flight was canceled and rebooked us, nothing was offered for the inconvenience. We had to pay for food and hotel stay for three extra days. I called the airline multiple times and left voicemails. I was never called back or able to speak to anyone. We have a newborn at home and a business to run. Not only did we have to arrange for additional child care at home we also had to delay work being done in our business because we didn’t make it home for three extra days.- Timisoara-Detroit
- Economy
Mihai Șaen T
Verified | Feb 28, 2025Bucharest-Munich
Economy
Strike
I was informed 36 hours before, that the flight was canceled because strike on München airport on 27 and 28 of February. A travel company have booked me the tickets for this flights and they offerd me another flight on 1st of March also with Lufthansa but îs imposible for me to travel at this day because I have to participate to a contest which start on 28 February and finishing on 2nd of March. I lost the fees for contest , fee îs nonrefundable.- Bucharest-Munich
- Economy
Esosa G
Verified | Feb 28, 2025Munich-Washington
Economy
Strike
The klm desk could not get me a hotel. And when I called they directed me here. I need hotel voucher.- Munich-Washington
- Economy
Teodora C
Verified | Feb 28, 2025Economy
Hello
IT was a surprinse for me to find myself traveling with a cat inside the plane. There was a young lady sitting on the site across (22 c, b or a - The sit near the corridor) that had a cat hidden în her bag. I was expecting the cat to jump from the bag at all times, felt quite unsecure. I still can not understand how she passed security... Maybe more attention to that în the fluture...- Economy
Nicolae M
Verified | Feb 26, 2025Bucharest-Ancona
Economy
No reason given
Immediately after takeoff, a passenger became verbally violent, started shouting various bizarre things, then ran towards the pilot's cabin, after which he stopped at the door without forcing it. The stewardesses announced the emergency landing, and at 6.29 the plane landed. The passenger was taken over by law enforcement, and shortly after that the other passengers were disembarked without any feedback given. "The Lufthansa aircraft took off for Munich at 06.14, and at 06.29 it returned to Henri Coanda Airport, due to a passenger considered by the crew to be "recalcitrant." Later, the aircraft took off for its destination without passengers on board," Theodor Postelnicu, spokesperson for C.N. Aeroporturi București S.A., told Gândul. After all this, we started looking for a solution to arrive at Ancona, and we founded only a flight to Bologna. We arrived at Bologna airport at 23:00, and another 3 hours we made on the road to arrive at Ancona.- Bucharest-Ancona
- Economy
George H
Verified | Feb 26, 2025Bucharest-Ancona
Economy
No reason given
Immediately after takeoff, a passenger became verbally violent, started shouting various bizarre things, then ran towards the pilot's cabin, after which he stopped at the door without forcing it. The stewardesses announced the emergency landing, and at 6.29 the plane landed. The passenger was taken over by law enforcement, and shortly after that the other passengers were disembarked without any feedback given. "The Lufthansa aircraft took off for Munich at 06.14, and at 06.29 it returned to Henri Coanda Airport, due to a passenger considered by the crew to be "recalcitrant." Later, the aircraft took off for its destination without passengers on board," Theodor Postelnicu, spokesperson for C.N. Aeroporturi București S.A., told Gândul. After all this, we started looking for a solution to arrive at Ancona, and we founded only a flight to Bologna, which caused extra costs: rent a car (+109.13 Hertz vs Europcar, penalties from Europcar 95, and extra cost for fuel 35.8). We arrived at Bologna airport at 23:00, and another 3 hours we made on the road to arrive at Ancona.- Bucharest-Ancona
- Economy
Paula F
Verified | Feb 21, 2025Cluj-napoca-Punta Cana
Economy
Claim escalated to airline
No reason given
we contacted the airline but they said we had enough time to get to the next flight which is NOT the case. We lost one day of our vacantion.- Cluj-napoca-Punta Cana
- Economy
- Claim escalated to airline
Liam D
Verified | Feb 19, 2025Dublin-Krakow
Economy
Technical problems
On the flight home my baggage was lost and delayed for a day and when I received my baggage it was damaged.- Dublin-Krakow
- Economy
Dzifa Francis A
Verified | Feb 16, 2025Accra-Cologne
Economy
No reason given
My flight was supposed to leave on 13th Feb 2025 at 21:50 to Brussels airport with a connection from Brussels to Frankfurt airport and by train to Cologne Main train station. On 10th Feb 2025, Brussels airline sent me an email cancelling my flight without any alternative option. I called their Accra office for answers and they offered me another ticket for 14th Feb 2024, only for them to send me an email later in the night cancelling the 14th ticket alternative too, rendering me stranded. I called them again to complain and they decided to transfer me to KLM and Lufthansa. They issued me another ticket for 14th Feb 2025 for this option. I had an appointment on the 14th Feb 2025 in Germany but because the cancellation I missed my appointment because with the new ticket I arrived in Germany on 15th Feb 2025. Another thing is that when I got to Frankfurt airport, Lufthansa realized that the had left my baggage at Amsterdam airport so I had no choice to come home without my baggage. This was so traumatizing. I reported the issue to them before leaving the Frankfurt airport and they made me to fill a form so that they can deliver the bag to me later. I think I deserve a good compensation for all these troubles I was put through.- Accra-Cologne
- Economy
Lindsay M
Verified | Feb 11, 2025Frankfurt-Halifax
Economy
No reason given
Flight was due to leave London at 0900h and didn't leave until after 1530h. Airline claimed it was due to a stewardess calling in sick, not sure how a major air line does not forecast staff sick calls and does not have stand-by staff in a major city like London! I missed my mother who had to fly to Florida, who was supposed to bring her car to the airport, so I had to pay somebody $ 40 CAD to pick me up instead.- Frankfurt-Halifax
- Economy
Emily J
Verified | Feb 11, 2025Economy
Discrimination. Also data protection
Told to disembark aircraft prior to taking off due to airborne nut allergy. (As a precaution). Discriminated against. Was told that IF my daughter had an allergic reaction while flying then it would be disruptive to other passengers. Disclosed medical information to full plane of passengers. I had made several calls to Lufthansa prior to flying to let them know of health issues and emailed too. Told check in and at the gate also. Hugely discriminated against for a medical issue that we fly with several times a year. Embarrassed and left frightened. Tried to contact Lufthansa customer services but they have shut this department. Have sent an online enquiry and yet to hear a response 4 weeks later.- Economy
Victor M
Verified | Feb 10, 2025Bucharest-Bilbao
Economy
Technical problems
Due to some bad event in the aeroplane, the captain decides to return at the airport and I took another fly after more than 6 hours and we postpone/lost connection fly and all the day.- Bucharest-Bilbao
- Economy
Zoltan T
Verified | Feb 10, 2025Munich-Cluj-napoca
Economy
Successful claim
Technical problems
On the flight from Munich to Cluj the plane had to return because of some technical issues to departure airport, and they gave us another flight next day- Munich-Cluj-napoca
- Economy
- Successful claim
Helena T
Verified | Feb 9, 2025Toronto-Gdansk
Economy
Influence by other flights
We arrived late from Toronto so we missed our flight to GDANSK, OUR FLIGHT GOT CHANGED MUNICH TO Frankfurt than to Gdansk, than got changed Munich to Warsaw and to Gdansk it took 19 hrs to get to Gdansk- Toronto-Gdansk
- Economy
Iñigo T
Verified | Feb 6, 2025Bilbao-Copenhagen
Economy
No reason given
My first flight was originally on the 5th of January and it was cancelled. I was rebooked to the 6th of January with the same itinerary, but the first flight was delayed 9+ hours on the 6th of January. Therefore, I was supposed to arrive to my destination on the 5th of January at 12:45 and I arrived on the 6th of January at 22:15. And due to this, I lost one one day of work.- Bilbao-Copenhagen
- Economy
Peter B
Verified | Feb 5, 2025Katowice-Fort Myers
Economy
Technical problems
Zrušený let KTW-FRA, prakticky při nástupu do letadla. Tím pádem jsme zmeškali let FRA-RSW. Na vlastní náklady jsme se museli přesunout do Krakova, kde jsme na náklady přepravce museli strávit noc v hotelu. Na druhý den jsme velice komplikovaně a s velice dlouhými přestupy letěli do naší cílové destinace na Floridě. Letěli jsme: Krakov-Frankfurt nad Mohanem-Houston-Fort Myers. Tímto jsme ztratili prakticky dva dny naší dovolené.- Katowice-Fort Myers
- Economy
Matei M
Verified | Feb 4, 2025Bucharest-Bilbao
Economy
Technical problems
A man who was drunk/under the influence of drugs started screaming and threatening people on the plane,and then went to sleep. After that the plane returned to otopeni airport and the flight got cancelled.- Bucharest-Bilbao
- Economy
Marinela X
Verified | Feb 3, 2025Manchester-Tirana
Economy
Weather conditions
My husband contacted lufthansa by email the firts time all they offerd was €55 then after he told them he wasnt happy with that amount they offerd him €73 my husband didnt accept the offer and put a claim with airadvisor.- Manchester-Tirana
- Economy
Mohammad Mahmoud Hanafy K
Verified | Feb 3, 2025Cairo-Munich
Economy
Weather conditions
The flight was delayed, and 2 connections were added. the first connection was added, Warsaw. The second Connection was Dortmund and then canceled. then altered Warsaw - Copenhagen eventually. then Copenhagen to Munich- Cairo-Munich
- Economy
Nour A
Verified | Jan 31, 2025Gothenborg-Hamburg
Economy
No reason given
Our flight from Gothenburg to Munich was delayed by 45 minutes, while the scheduled transit time in Munich was only 55 minutes. As a result, we missed our connecting flight to Hamburg and had to wait for the next available flight at 21:00, arriving after 23:00 instead of the originally planned 16:30. This disruption caused significant inconvenience, and we request compensation for that delay- Gothenborg-Hamburg
- Economy
Nicola S
Verified | Jan 29, 2025Glasgow-Hong Kong
Economy
No reason given
Cancelled flight - rebooked for day later - missed one nights accommodation in HKG, could not use two lounge passes in Frankfurt and had to take two additional taxi journeys to/from the airport. Airline offered us nothing at all (no food or drink vouchers nor overnight accommodation! Arrived at destination one and a half days later than scheduled- Glasgow-Hong Kong
- Economy
Shareen B
Verified | Jan 28, 2025Schonefeld-Houston
Economy
Technical problems
Flight LH183 that was scheduled to depart on December 4, 2024 was delayed that turned into the flight being cancelled on that day. Flight rescheduled for depart December 5, 2024. Boarding passes for December 5 flights and original departure day confirmation are attached to this claim, along with all the receipts for expenses after the flight was cancelled to the December 5, rescheduled departure day. Airline booked a hotel overnight nearby the Berlin airport. Paid extra for parking at IAH due to additional days caused by delayed and cancelled departure on December 4. Final destination arrival around 1500 hours central standard time on December 5.- Schonefeld-Houston
- Economy
Natalya K
Verified | Jan 28, 2025Warsaw-Auckland
Economy
Problems at airport
I planned a trip from Warsaw to Auckland on mid-January and among other airline operators I chose Lufthansa because of its reputation as an accurate punctual operator which always fulfills obligations on flight schedule; at least, this was my preliminary experience with Lufthansa. I’ve booked flight tickets on December 14 via Lufthansa. My flight to the destination point included 3 connected flights proposed and operated by Lufthansa. Later I additionally paid my seats in the airplanes via the service lufthansa.com. The first flight Warsaw – Frankfurt LH 1351 scheduled at WAW at 18:30 arrived to Frankfurt in time. At 21:00 I was at the gate Z69 of my second flight Frankfurt – Singapore (Lufthansa LH 778) but the boarding had not started. The boarding started at 21:30 only. At 21:45 I was on board. I got a message to my mobile app from Lufthansa about flight delay with new departure time at 22:10. At 22:10 the airplane starts movement but suddenly the passengers heard a rapid sharp metallic sound and the plane stopped. Later we observed in the window a technical car came to the left airfoil and the technicians started some work with it. Finally, the repair was finished, the technical car escaped, and the airplane continued its motion to the runway on 22:30 only, and its takeoff was with >45 min delay. Nevertheless, I’ve not received from Lufthansa to my mobile app any new information about the flight delay till 22:30 and its reasons, tough the company must inform me on any delays and details of my flights paid directly to Lufthansa. In my mobile app the flight LH 778 FRA-SIN is declared as one with takeoff at 22:16 but it is not true. At 10:20 I still exchanged sms with my family, and the airplane was still under repair. As a result of the technical defect with my airplane in Frankfurt (as it is stated in my tickets re-booked by Lufthansa at the Singapore airport after my connected flight Singapore-Auckland was missed), we arrived to the Singapore airport too late and was forced to circulate around Singapore during >30 min before permission to landing, as it was confirmed by screenshots from FlightRadar24 taken by my family. The passengers of LH 778 were informed by our arrival to Singapore at 17:20 with a moderate delay in 30 min. In the case, I still had enough time to board my next flight LH 7163 Singapore – Auckland. Next day the information desk of the airplane showed arrival at 17:30 and I got anxious and applied to stewardess with problems of my connected flight to Auckland. There were several more passengers with the same flight connection proposed them by Lufthansa. The stewardess informed us, that they connected to the Singapore airport’s authorities, and everything will be ok. Nevertheless, we landed at 18:10 only and I with other passengers run to the gate of our final flight LH 7163 Singapore – Auckland. We were at the gate at 18:20 and the passengers were still boarding but the gate was already closed. We asked the personal to admit us because there were 19 transit passengers from LH 778 to LH 7163 including the business-class ones. Instead of solving the problem with a rapid boarding of our group, a representative of Lufthansa took us to the Lufthansa’s desk in the ‘transit area’ of the airport. She informed, Lufthansa Team is working on re-booking our tickets for another flight and we have to stay at a hotel for 1-3 days waiting for information on our new tickets from Lufthansa. We were sent to an exit to town through the Immigration department. There we filled in online forms but we were not admitted by immigration officers to go out to the city without our new tickets confirmed They sent us back to the Lufthansa’s desk at the ‘transit area’. We returned back and notified about the problem the same lady who met us at the gate. As it is now clear for me, the operators of Lufthansa team in Singapore were unskilled for they were unaware the rules of Immigration department of the same airport. Finally, we were given re-booking confirmation on the next day January 16 with a chain flight Singapore – Jakarta – Sydney – Auckland operated by Garuda Indonesia. We were not asked for our approval of the choice of the flight; we were informed it was the only nearest opportunity that was not true, I was convinced of this the next day. Moreover, I did not receive any notification to my mobile app from Lufthansa Team on missing my connected flight LH 7163 Singapore – Auckland due to a delay in the previous flight, also controlled by Lufthansa. Either was no information on possible solutions of the problem. I informed the lady who printed my new electronic ticket, I have Ukrainian nationality and have no visa to stay in Sydney. She answered confidently, the transit passengers do not need visa to Australia when their waiting time at the airport is < 8 hours, and I had to believe her. With new re-booking documents we went to the Immigration department again and were allowed to go into the city, and we went to the hotel proposed to us by Lufthansa. As I was learned next day, actually there were other direct flights from Singapore to Auckland and Christchurch, for instance, by Singapore airlines or via Dubai (visa for Ukrainians not needed) but Lufthansa did not propose me this simple and faster flight. Next day, January 16 me and another passengers arrived to the Singapore airport terminal 2, registration desk of Garuda Indonesia at 15:45 well in advance before our flight Singapore-Jakarta scheduled at 20:25. We were informed that on January 15 Lufthansa booked for all of us three connected flight tickets Singapore – Jakarta, Jakarta – Sydney, and Sydney – Auckland but only two of them were confirmed but the tickets Jakarta – Sydney are still unavailable. Later I was informed that as a Ukrainian citizen I need a visa to Australia, and the system refused to give me my booked ticket to Sydney. I informed the operators of Garuda Indonesia that a day before I asked about the visa necessity the lady at the Lufthansa desk in the ‘transit area’ of the Singapore airport, and she confirmed I can go there if the waiting time is no longer 8 hours. I ask for another route for my flight to Auckland but the operators of Garuda Indonesia told, they have no obligations to deliver me because I did not pay for those tickets, but Lufthansa must take care of my flight to the destination point because I paid for Lufthansa, and on my baggage receipt printed by Lufthansa at Warsaw airport (Poland) and sent to my e-mail address the destination point Auckland is declared (the document is enclosed). Then I came to the registration desk of Lufthansa (Terminal 2) and applied for rebooking to another route, not via Sydney, but the operator did not found in the system any trace of my flight to Auckland and suggested me to call to the Lufthansa hotline at the ‘customers information’ desk in terminal 2. Then phoned to the LH hotline +6564328778 and I had a long conversation with operator Maria. I explained her the yesterday’s mistake of operators of Lufthansa in booking for me an improper flight via Sydney, as they were just incompetent in details of flights to Australia for different nationalities. She spent a lot of time trying to find other flight for me but finally she claimed, there is a direct ticket Singapore-Auckland by Air New Zealand available on January 24 only. Otherwise, all other flights are via Sydney only. I was almost agree for this huge delay but I demanded a hotel paid for me until January 24 and the ticked confirmation which was needed for continuation my Singapore Arrival Card which was valid till January 16 20:25 only. Instead of that, Maria told me that my boarding pass just disappeared from the system and therefore she can’t provide any re-booking for me. She suggested me to book another ticket to Auckland myself on my own expenses. I must complain, the phone connection with the hotline was of a terrible quality. Inside the airport loud announcements frequently appeared. There was also much noise due to poor phone connection. Besides, probably all the Lufthansa’s operators were sitting in the same room because I could listen their conversations with other passengers, as well as loud conversations between the operators on the topics far from their job. They spoke loudly and laughed. Since my call to the hotline had to be recorded, anyone can check it to confirm all the details of my complaint. I experienced severe stress, my blood pressure jumped, I had pain in my heart and I was forced to take pills, which I always have with me just in case. Everything was recorded by the camera located just in front of the ‘customers information’ desk in Terminal 2, and two polite ladies at the desk were witnesses of that. I retold them the results of my phone talk with Maria, and was in panic because she proposed me to book my tickets online while I had neither laptop nor internet connection to proceed with it at the airport. Two ladies ensured me I didn’t have to buy my tickets myself for I paid to Lufthansa my rout to the destination point, and in the case of any problems with connected flight missed due to the company's fault, they must deliver me to Auckland. Moreover, I had my baggage receipt due at Auckland (printed by Lufthansa for all three flights). Even if my last boarding pass disappeared from the system, there are three more reservations for me (Singapore – Jakarta, Jakarta – Sydney, and Sydney – Auckland), and the company must re-book them to a proper rout without a visa. One of the polite girls called to the same number +6564328778 and explained my problem to another Lufthansa’s operator (not Maria). He tried his best to find another flight for me (not via Sydney) but failed. Since on that time I exchanged sms with my family, and they had online access to flight tickets, they sent me information on availability of economy class tickets on flights Singapore-Dubai-Auckland, Singapore-Christchurch-Auckland, Singapore-Auckland by Singapore airlines. The guy (Lufthansa’s operator) responded to polite ladies that on all those flights he had only business class tickets in his system and, therefore, can’t book them for me. Finally, he also suggested me to buy new ticked myself and later applied for refund via online form ‘Lufthansa feedback’.- Warsaw-Auckland
- Economy
Wilbur B
Verified | Jan 25, 2025Economy
Delayed Baggage
I previously sent you my complaint but want to get a confirmation of its delivery. Please acknowledge receipt- Economy
- Loss: €499.8
- Desired solution
Wilbur B
Verified | Jan 25, 2025Economy
Delayed Baggage
The baggage did not arrive when we arrived in Munich, Germany. We filed a claim for the missing baggage and were told if we needed anything to purchase what was needed until our baggage arrived. We called the Lufthansa at the Munich Airport several times and were told a company had been commissioned to deliver the bags. They arrived in the evening three days later. Prior to their arrival we waited three days and brought essentials but then ran out of cloths, so we made some purchases. Since then your customer service group agreed to reimburse us but we seem to be getting the round around and have not paid us. Countless emails back and forth resulted in starting the process all over again. One communique indicated we would be paid during the next payment cycle. I am available to send you copies of all the emails if needed but they are many. Can you asisst in getting our reimbursement concluded.- Economy
- Loss: €499.2
Jean Baptiste F
Verified | Jan 24, 2025Bilbao-Tokyo
Economy
No reason given
I dont know what happen. When we wake at 4.30am in bilbao airport for our flight to Munchen 7.20 am we had several mails from lufthansa. The flight was délayer.i have à mail completely crasy with flights by Beijing from munchen and when you arrive at Beijing, thé flight to tokyo was left?? ? After we receive a New flights to munchen and to Francfort and finally to tokyo haneda. We got à voucher from lufthansa for wait at the airport .at the end we arrive at haneda tokyo with more than 9 hours.no explication, nothing Just a mail with thé flight is délayer.- Bilbao-Tokyo
- Economy
Elias M
Verified | Jan 23, 2025Helsinki-Frankfurt
Economy
No reason given
We were notified of the cancellation 3h30m before departure. The airline rebooked an alternative route for us and offered 10 EUR meal vouchers to use at the new connecting airport. We had paid for specific seats with Lufthansa that did not carry over to the new flights so that money was lost. We were not given a reason for the cancellations.- Helsinki-Frankfurt
- Economy
Adam T
Verified | Jan 22, 2025Budapest-Oslo
Economy
No reason given
We have been booked on 14th of January 2025 to Oslo via Amsterdam on the KL1364 and KL1205 flights. In less then 24 hours we have been redirected to the LH1679 and LH2456 flights an this way we arrived more than 5 hours later in Oslo.- Budapest-Oslo
- Economy
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