Lufthansa complaints: comments, page 7
725 comments
Lara D
Verified | Aug 5, 2025
Hamburg-Pula
Economy
Successful claim
Problems at airport
After arriving from Hamburg to Frankfurt, our flight to Pula first was delayed a couple of times and after that it was cancelled due to so said βcrew difficultiesβ. Our flight was a direct flight to Pula. We had to wait more than three hours at the airport to get more information at the service support desk and they were sending us back and forth from different desks. We had to wait three more days to get a reeboking flight to Pula that wasnβt even a direct flight and each day we had to phisically go to the airport, wait again multiple hours, to receive further informations about our travel options and receive the hotel vouchers. Each day we received a voucher for a different hotel so we had to carry all our things around with us which was extremely inconvinent. We couldnβt recieve our checked baggage so we had to buy new toiletries, clothesβ¦ for the days that we werenβt planning on staying in Germany. Because of the cancelled flight and arriving to the final destination three days later (on Monday 4th August 2025 at 23:15 instead of on Friday 1st August 2025 at cca.18:30) we were late to work and had problems with the manager which caused a lowering in the payment for this month. In addition our baggage was quite damaged with ruptures, wheels not working and literal holes in the suitcases. The whole situation was extremely exhausting and stressful that I even had to go to the pharmacy to get a medication for the herpes caused by the situation from fever and stress in addition to an allergic reaction from the dust in one of the hotels. There was no possibility to choose your dinner and the food for the second evening, it was the smallest portion ever of pasta with water and that was all that we received, the third evening they told us we only get one glass of water for dinner.
- Hamburg-Pula
- Economy
- Successful claim
Richard R
Verified | Aug 5, 2025Singapore-Munich
Economy
No reason given
The Flight from Singapore was delayed about 6 hours, it was scheduled to leave about 20:00 hrs on 11/02/2025 but I had to wait until 02:15 hrs on 12/02/2025..the airline said it was because of crew change.- Singapore-Munich
- Economy
Vaibhav M
Verified | Aug 3, 2025Hyderabad-Dallas-Fort Worth
Economy
They have rebooted two flights from Frankfurt to Dallas dfw instead of one flight with 6 hours of overlay in Chicago. We had to go through multiple security checks and had collect baggage in Chicago then had to drop them in same locate for final destination. Initially they told us to collect the baggage at final destination but we have found the bags on beltine 8. It was.lot of confusion and inconvenience caused due to the rebooting.
- Hyderabad-Dallas-Fort Worth
- Economy
Chandrashekhar M
Verified | Aug 3, 2025Hyderabad-Dallas-Fort Worth
Economy
They have rebooted 2 flights from Frankfurt to Dallas via Chicago and there was 6 hours of overlay in Chicago. We had to go through security check more times due to this.
- Hyderabad-Dallas-Fort Worth
- Economy
Eric L
Verified | Aug 1, 2025Economy
Lost Luggage
I have lost 3 luggage during the trip from Nantes to Helsinki through Frankfurt. I have got 2 luggage delivered the next day, and still 1 luggage missing. I filled the lost luggage claim at Lufthansa website, no response, no possibility to track it, no contact with Lufthansa, no phone number to call, no email, no customer service.- Economy
- Desired solution
Other
Petru G
Verified | Aug 1, 2025Cluj-napoca-Washington
Economy
Successful claim
Technical problems
The air company told delayed the flight by 30 minutes then by an hour and then after 2 hours they told us the airplane has a problem and needs to be fixed and after 30 minutes they said the flight was delayed.- Cluj-napoca-Washington
- Economy
- Successful claim
Feryat S
Verified | Jul 31, 2025Economy
Complaint regarding forced gate-checked hand luggage β misse
Dear Lufthansa Customer Relations, I am writing to formally express my dissatisfaction with how my hand luggage was handled during my recent trip with Lufthansa. Flight number: LH1133 Date of travel: 31/07/25 Route: [e.g. Barcelona β Frankfurt β Stockholm] Despite traveling with approved hand luggage, I was forced to gate-check my bag before boarding. Due to a flight delay, my luggage did not make it to my connecting flight and was left behind in Frankfurt. This situation caused me significant inconvenience and frustration. I specifically paid for hand luggage so I could keep it with me throughout the journey. Instead, it was treated as checked baggage and ended up being delayed β which completely defeats the purpose. I would appreciate an explanation of why this occurred, what steps are being taken to prevent such incidents in the future, and whether I am eligible for any compensation as a result. I look forward to your response. Kind regards, Feryat- Economy
- Desired solution
Refund
Nidia R
Verified | Jul 30, 2025Economy
I left my suitcase on the plane. How can I claim it?
I quickly got off the plane and left my suitcase on the seat. It was number 22A.What can I do?If there is a number where I can contact you
- Economy
- Loss: β¬300
- Desired solution
Refund
Samah E
Verified | Jul 30, 2025Geneva-Cairo
Economy
No reason given
I was in Geneva for a conference with UNWIPO. We boarded the flight and I confirmed with my client that I will be attending my assignment on-time. Then after remaining in the flight for sometime without knowing what is going on, we were request to leave the flight. I work as interpreter and had a remote simultaneous Interpreting assignment the next morning (at 10:00) and it was extremely hard to find another colleague to cover me (as it was already too late by the time the flight delay was confirmed). It caused me not to catch up with my assignment, deprived me of the payment for the event and jeopardized my credibility with my client.- Geneva-Cairo
- Economy
Darius V
Verified | Jul 29, 2025Athens-Montreal
Economy
Technical problems
Flight was delayed five hours, then cancelled one hour before scheduled departure. Hotel was covered but needed to cover taxi back to the airport (45 euro). Next day, re-booked flight had 1 hour layover in Madrid. Due to delay in getting to arrival gate, 4 out of 4 passengers who were re-booked on this itinerary missed the connection. Second taxi (22 euro) paid to get to a second hotel.- Athens-Montreal
- Economy
Sanghun L
Verified | Jul 29, 2025London-Seoul
Economy
Weather conditions
It wat business trip, so I travelled with my colleage. However they want to complain to Lufthansa by themselves. Also I already contacted to Lufthansa, but they only agreed some cost for lunch at LHR airport. The others was declined such taxi and food cost at london city on 19th July, morning.- London-Seoul
- Economy
Azarnoush N
Verified | Jul 26, 2025Paris-Newark
Economy
Technical problems
Originally flight was scheduled for 13:10. it boarded at 16:30. But I am not sure when it actually flew. It definitely had 4 to 5 hours delay cause I arrived so late that I had to schedule for additional cat sitter (30$) . Also after taking train from EWR to new york city penn station, I get a cab for second part of travel to rush home. I actually just found out that I can file claim for past flights. I do not clearly remember eactly as it was more than 1 year ago but I think this flight(or another one around same time) changed route , they announced that we cant be direct and had an emergency stop somewhere. Please check this as well.- Paris-Newark
- Economy
Montserrat S
Verified | Jul 24, 2025Economy
Inadequate Business Class Experience
I am writing to formally express my dissatisfaction with the service received during my recent flight with Lufthansa, which took place two days ago. My experience with Business Class was deeply disappointing and did not reflect the standards your airline promises. Due to a necessary schedule change made by my company, my husband, our 2.4-year-old child, and I had to rebook our flight. Upon arrival at the airport, we inquired about Business Class availability. We were told that seats were available, and that we should ask the cabin crew onboard, They only allowed us to buy ONE at the counter. Once on board, I was carrying my child and attempted to explain the situation. Unfortunately, the cabin crew members in the Business section immediately dismissed me without allowing me to speak and simply told me to take my assigned seat. I felt ignored and humiliated, especially given the difficulty of traveling with a toddler. After a while a male flight attendant approached me. I explained the situation, and he apologized and offered to proceed with the upgrade at that point β but by then, my husband had fallen asleep and the flight was well underway. (The standard Business service: no attention, no complementary amenities, and no comfort worthy of the fare I paid) This experience left me feeling disappointed, disrespected, and emotionally drained. We travel frequently with Lufthansa, and we have always trusted your airline. Please contact Via Email- Economy
- Loss: β¬700
- Desired solution
Refund
Expenses reimbursement
Patricia Georgiana P
Verified | Jul 24, 2025Bucharest-Toronto
Economy
Technical problems
The initial flight from Frankfurt to Toronto was canceled. The company sent an alternative route through Warsaw. The flight from Warsaw to Toronto had a 4-hour departure delay due to technical issues. We boarded and waited for 2.5 hours in the plane when they announced that due to technical issues, they would change the aircraft. Then we returned to the terminal, waited another hour, and started boarding again. In total the wait time in Warsaw was close to 4 hours.- Bucharest-Toronto
- Economy
Jeanne B
Verified | Jul 22, 2025Hannover-Helsinki
Economy
Weather conditions
They told me circumstances were beyond their control. My flight was from Hannover to Frankfurt and then connecting flight to Helsinki. My flight was cancelled at 10.30 pm the night before an early morning flight they offered train with being put on stand by for a PM flight however I would miss my connection and I was attending a concert in Helsinki. I refused the alternative and booked a flight at 1.00 pm for a direct flight from Hamburg to Helsinki. I had to travel to Hamburg with Family driving us and I paid them 100 euro for travel and inconvenience- Hannover-Helsinki
- Economy
Omar S
Verified | Jul 21, 2025Dublin-Cairo
Economy
My flight, [Flight Number: LH584], scheduled to depart on Friday the 14th of June 2024 at 11 pm, was delayed by nine hours. While I understand that delays can occur, the subsequent treatment I received was unacceptable. Firstly, I was assured by your staff that I would be provided with hotel accommodation during the delay. However, upon waiting for several hours, I was left in the airport terminal with no further information or assistance. To make matters worse, all staff members departed the airport, leaving me and other passengers stranded without any guidance or support. I am currently enduring severe back pain, and the conditions in the terminal are exacerbating my discomfort. This situation is not only highly inconvenient but also inhumane. Being left in such a state without proper care or communication reflects poorly on your airline's commitment to customer service and passenger well-being. I urgently request that you address the following issues: 1. Immediate provision of suitable accommodation and transportation to a hotel. 2. Compensation for the distress and inconvenience caused by this delay. 3. A formal apology for the lack of communication and the abandonment by your staff.
- Dublin-Cairo
- Economy
Fatma E
Verified | Jul 21, 2025Dublin-Cairo
Economy
My flight, [Flight Number: LH584], scheduled to depart on Friday the 14th of June 2024 at 11 pm, was delayed by nine hours. While I understand that delays can occur, the subsequent treatment I received was unacceptable. Firstly, I was assured by your staff that I would be provided with hotel accommodation during the delay. However, upon waiting for several hours, I was left in the airport terminal with no further information or assistance. To make matters worse, all staff members departed the airport, leaving me and other passengers stranded without any guidance or support. I am currently enduring severe back pain, and the conditions in the terminal are exacerbating my discomfort. This situation is not only highly inconvenient but also inhumane. Being left in such a state without proper care or communication reflects poorly on your airline's commitment to customer service and passenger well-being. I urgently request that you address the following issues: 1. Immediate provision of suitable accommodation and transportation to a hotel. 2. Compensation for the distress and inconvenience caused by this delay. 3. A formal apology for the lack of communication and the abandonment by your staff. Beside there were rats at the airport were we supposed to sleep I have videos for that as well.
- Dublin-Cairo
- Economy
Jonathan G
Verified | Jul 17, 2025Frankfurt-Krakow
Economy
No reason given
I spoke with them and they refused my Air Passenger Rights and should be compensated for the cancelled flight.- Frankfurt-Krakow
- Economy
Roxana A
Verified | Jul 15, 2025Munich-Palma de Mallorca
Economy
No reason given
TO Lufthansa Customer Relations Team, I am writing to formally lodge a serious complaint regarding the significant delay of almost seven hours experienced on my flight from Munich to Palma de Mallorca [LH 4300 FROM 4th of July 2025]. At the airport, it was clearly communicated that the reason for the delay was the unavailability of a pilot and consequently no aircraft being allocated for our flight. This is an operational issue entirely within Lufthansaβs control and cannot be classified as an extraordinary circumstance under EU Regulation 261/2004. Despite this, I have received a response from your team rejecting my initial claim, incorrectly citing extraordinary circumstances. I strongly contest this decision. There were no external factors, such as weather or air traffic restrictions, that justified this lengthy delay. As a result of this disruption: My child suffered considerable discomfort and distress during the prolonged wait at the airport. We lost an entire day of our planned holiday in Palma de Mallorca, incurring financial and emotional losses. I therefore demand full compensation as stipulated under EU Regulation 261/2004 for a delay exceeding three hours, amounting to β¬250 per passenger for this flight distance. Please consider this a formal request for compensation. I expect a prompt response and resolution to this matter. Should my claim be rejected again, I am prepared to escalate this case to the relevant National Enforcement Body or pursue legal action to enforce my rights under EU law. Thank you for your immediate attention. I look forward to your reply. Regards, Roxana Ababei +40 726 363 356 Booking Reference / Ticket Number: 7928DK / 220 2228056157- Munich-Palma de Mallorca
- Economy
Ξ£ΟΟΟΞΏΟ Ξ
Verified | Jul 12, 2025Olbia-Thessaloniki
Economy
Problems at airport
They made us wait at the 10th of July at 17:30 till 22:30 at the gate to tell us that we wonβt fly and we missed our flight to Thessaloniki with Aegean. No hotel no food no water and we slept at the floor with no clothes nothing! Me and my wife! We left at 12pm 11th of July no food in the airplane with landed in Munich because they changed our flight and we had to get 2 more flights to reach Thessaloniki the next day. Absolutely horrible experience! I missed my day at work, we were hungry we were filthy we couldnβt go to toilets like regular human beings because the airport was overcrowded! Absolutely horrible experience- Olbia-Thessaloniki
- Economy
Zorka B
Verified | Jul 11, 2025Economy
Stuarts are so rude
Boarded the plane...I did ask if I can have a blow up with air pillow that I bought and they said it forbidden...it's filled with air. So the move me at the way back of the plane...by the time dinner came they ran out of chicken meals and only pasta is left that is tasteless. I asked how come...the advised only 50 of chicken on plane and only 50 pasta.....wow I paid $3000 for a ticket and then you get no choice for a meal wow wow wow will- Economy
Mei Yee Elaine L
Verified | Jul 8, 2025Frankfurt-Singapore
Economy
Technical problems
After the plane landed in Singapore on 26 June morning, on my way to the plane exit to disembark from the plane, I asked one of the flight stewardess what was the reason for the 15 hour flight delay. She said that it was a technical issue (she did not elaborate on what the issue was) which resulted in the plane only being able to take 60 passengers, and so the front despatch decided to get a new plane instead and they could only get the new plane in 15 hours time. RIght after that conversation, I typed down this information that the air stewardess told me into the "Saved Messages" chat on the Telegram app on my phone, and sent those messages to myself, as a record of what she told me -- see attached. However, after I submitted a claim for compensation to Lufthansa on 28 June 2025, they rejected my claim via an email dated 30 June 2025, citing airfield restrictions as the reason for the flight delay -- see attached. This new reason is inconsistent with what the air stewardess told me on 26 June 2025. [P.S. The reason why the Telegram message I sent to myself at 7.46am is marked as "edited" at the bottom right hand corner of the message is because I initially typed it out quickly in broken English and a few minutes later, I fixed the broken English.] Lufthansa did provide an overnight stay at a hotel near Frankfurt airport with a breakfast voucher. So I only intend to claim for the EUR 600 compensation for the flight delay, which I understand I am entitled to under EC regulation where the reason for the flight delay is technical issues (as conveyed to me by the air stewardess). If you need any further information, please let me know.- Frankfurt-Singapore
- Economy
Altaf V
Verified | Jul 8, 2025Naples-Vancouver
Economy
Our flight was delayed From Naples International hence missing the flight from Frankfurt to Vancouver International. I had upgraded my flights on Air Canada flight AC0839 and paid $1400 ($700/person) for Premium Economy.
- Naples-Vancouver
- Economy
Michael M
Verified | Jul 2, 2025Victoria-Nice
Economy
Technical problems
My flight YVR - FRA (Apr 22 2025) had continually posted delays and was finally cancelled. The airline was offering alternative YVR - FRA flights in Apr 23-25 timeframe. I took the initiative to secure a seat on the later Apr 22, 2025 YVR - MUC flight (LH 0477) and April 23 2025 MUC - NCE (LH 2274). The MUC - NCE flight was also delayed so my arrival in NCE was shortly before 18:00 instead of the originally planned 13:40 arrival. The delay caused me to miss my original bus connections (NCE to Ventimiglia). I had to purchase a train ticket (β¬11.10).- Victoria-Nice
- Economy
Sruthi S
Verified | Jun 25, 2025Dublin-Trivandrum
Economy
My daughter and I booked a Lufthansa flight from Dublin to Thiruvananthapuram. At the check-in counter, my daughter's boarding was denied because they stated she could not travel via Germany, even though she is a valid resident of Ireland. They were also unwilling to reschedule the flight. When my wife travelled, she observed that the flight was fully booked, and even my daughter's seat, for which we had already checked in, was occupied throughout the journey.
- Dublin-Trivandrum
- Economy
Anthony C
Verified | Jun 24, 2025Dublin-Frankfurt
Economy
No reason given
Arrived at Dublin Airport on 8 September, flight not listed - even as cancelled. Never advised by airline that flight was cancelled. Asked for assistance and very little provided. My wife asked about accommodation and food vouchers and assistance to get to the hotel. Not provided so needed to walk to the hotel with our cases. The airline provided no assistance apart from eventually getting us another flight for the next night. On arrival at Frankfurt had to run to terminal for flight to Singapore with Lufthansa. It was a long run with airport in darkness and no advice on where to go. On arrival at the plane yelled at by staff to get on the plane otherwise they would incur fees. No contact made regarding the cancelled flight . Arrived in Adelaide on Sunday morning 11 September after getting a flight from Singapore to Kuala Lumpur to get Malaysian Airlines to Adelaide. Loss money as had to pay for accommodation and food while waiting for next flight.- Dublin-Frankfurt
- Economy
James K
Verified | Jun 13, 2025Economy
I had pay for upgrade to premium class
The cork hostess contact frankfurt airport about the upgrade and I had been credited on my card and pay in full but on my flight from frankfurt to singapore I got hassle about the payment but it got resolved by the hostess I was not happy as I had pay in advance on the plane the tv was not working had to change seats from my wife how was having problems to with the tvs the hold experience off upgrade to premium class was not worth it I would not pay again thanking you James Kavanagh.- Economy
Geralda R
Verified | Jun 12, 2025Newark-Tirana
Economy
My initial check in was in St. Louis, Missouri but i choosed to take the flight from New York so skip the initial check in. My original ticket was from St Louis to Tirana with connnection in New York. I went to New York instead of taking it in St. Louis. They did not let me get in the plane with the reason that I shouldβve taken it from St. Louis. They did not offer refund except for one representative who told me to file online.
- Newark-Tirana
- Economy
Pascu C
Verified | Jun 7, 2025Helsinki-Bucharest
Economy
No reason given
the flight from Helsinki to Frankfurt was delayed and were not able to make the connecting flight from Frankfurt to Bucharest and it was canceled. We had to spend the night in Frankfurt and got in the flight next morning. Because of that we were late to work as we arrived the next day at noon in Otopeni.- Helsinki-Bucharest
- Economy
Maria M
Verified | Jun 7, 2025Helsinki-Bucharest
Economy
No reason given
because of the delayed flight from Helsinki to Frankfurt we lost the connecting and the flight was cancelled so we had to spend the night at the hotel they provided in Frankfurt and get on the flight Frankfurt-Otopeni in the morning. Because of that we were late for work the that day as we arrived at noon in Otopeni.- Helsinki-Bucharest
- Economy
Andrada C
Verified | Jun 5, 2025Frankfurt-Cluj-napoca
Economy
No reason given
I have lost a doctors appointement for which i need to wait 2 more weeks and pay a fee. I lost one day of work for which i lost my paycheck for that day- Frankfurt-Cluj-napoca
- Economy
Matus G
Verified | Jun 1, 2025Frankfurt-Billund
Economy
No reason given
Airline refused to compensate - stating disruption was "not their fault". I have not signed or received any vouchers from them, except for accomodation in FRA since the next flight was already 'full' and I had to be rebooked to an alternative flight the following day. I have missed a workday due to this and arrived at my final destination 16h later than planned.- Frankfurt-Billund
- Economy
Anand M
Verified | May 30, 2025Gdansk-Kochi
Economy
I write to inform you about my trouble with the booking reference JXOCTU. I had a flight from Gdansk to Cochin via Frankfurt/Muscat on March 31st 2025. Check attachments #1 and #2. As I reached Gdansk airport to check in, I was told that I could not check in because the airline had made an error while issuing the tickets (Error from the check-in counter attached: Attachment #3). In attachment 3, one can see that the flight numbers are mismatched in the e-ticket and the issued tickets. Since the first connection was Lufthansa, and I booked the tickets through the Oman Air website, they could not help me, and I could not contact Oman Air customer care since there was no Oman Air customer service in Poland. I had sent an email to the Oman Air customer care email right away, to which I haven't received a response to date. Since my visa was ending on that exact date, I could not risk staying in the EU for another day. Thus, I was forced to take another ticket to the same Lufthansa flight that was already in my Oman air booking (Ticket and boarding pass attached: "Ticket_boarding_pass_L1.pdf") I reached Frankfurt using this newly bought ticket to talk to the Oman air desk, and they were also not able to help me with the ticket. Talking to the German office of the Oman air customer care center, standing in front of the check-in counter at Frankfurt airport, they told me to send them an email. Which I had already sent, and never received a response. Thus, the German customer care told me that the only option is to pay entirely for another ticket from Frankfurt to Cochin, which I did. Note that all these tickets were supposed to have already been issued in my wrongly issued ticket by Oman Air. I have attached the receipt of the second flight ticket I bought through Oman Air and the corresponding boarding passes (attached "Ticket_Oman_air_1.pdf" and "boarding_pass_oman_air.pdf"). I kindly request that you reimburse me for all the additional expenses incurred by me due to the ticket issue originating from your website (Lufthansa ticket + new Oman Air ticket from Frankfurt to Cochin). From what I understood, talking to many of the Oman Air employees, I changed the ticket online (since I had a Flexi ticket) but the website did not correctly reissue my ticket. But the cash was debited from my account and the details was changed in the website when I checked my booking (see attachments 1 and 2). Since the errors were entirely on the Oman Air side, I request to kindly reimburse me my additional expenditures. I have also attached the transactions through which Oman air tickets were purchased. Attached: Transaction 1 - transaction of the first payment to buy the original ticket. Transaction 2 - Additional payment I made to change the ticket online. Transaction 3 - Payment for an entire ticket from Frankfurt to Cochin to replace the wrongly issued ticket.
- Gdansk-Kochi
- Economy
Brian B
Verified | May 26, 2025Rzeszow-Manchester
Economy
No reason given
Checked in at 4am and went to my gate. Flight cancelled within 10 minutes with no explanation and ushered out the terminal. No taxis outside so checked into the Holiday in across the road for a rebooking of flight. 9hr delay and my luggage was not there on my arrival destination and I waited 2 days for it.- Rzeszow-Manchester
- Economy
Charlotte B
Verified | May 26, 2025Munich-Hamburg
Economy
Influence by other flights
My flight was delayed leading me to miss my connecting flight on 01/09/24 , I had to book a hotel for the night alone and book a new flight for the next morning 02/9/24- Munich-Hamburg
- Economy
Gian Luigi G
Verified | May 23, 2025Milan-Schonefeld
Economy
Technical problems
Request was denied. Airlines claims the incident is not covered by EU norms, in spite of the fact that in the airport we had already boarded the bus that should have driven us to the aircraft and that ground staff mentioned that the plane could not take of due to a technical issue involving the airplane- Milan-Schonefeld
- Economy
Piotr O
Verified | May 9, 2025Lyon-New York
Economy
THAT DAY I WAS THE FIRST PASSENGER TO ARRIVE AT THE AIRPORT AND REPORTED FOR CHECK-IN, WHEN I WENT TO THE CHECK-IN WINDOW FROM LYON TO BRUSSEL I WAS TOLD TO GO TO THE SIDE BECAUSE THERE WAS NO ROOM FOR ME AND I HAD TO WAIT, MAYBE SOMEONE WOULD GIVE UP. WHEN I SAD THAT I HAD A TICKET FOR LONG TIME, I HAD BEEN TOLD THAT THERE WERE MORE PASSENGERS THAN SEATS AND I HAD TO WAIT, MAYBE SOMEONE WOULD GIVE UP. A MARRIED COUPLE FLYING TO NEWARK WITH TWO CHILDREN AND A WOMAN FROM AFRICA WERE WAITING WITH ME ON THE SIDE. THEY ALL GOT ON BOARD, ONLY I WAS TOLD WITHOUT ASKING THAT I WOULD NOT FLY ON THIS PLANE. WITHOUT ANY EXPLANATION. AFTER A VERY LONG WAIT, WITHOUT ANY EXPLANATION, I WAS TOLD THAT MY CONNECTION WAS CHANGED AND I WILL FLIGHT VIA WARSAW . I WAS GIVEN A VOUCHER FOR 600 EUROS AND THAT I HAD TO PICK UP MY LUGGAGE. THE VOUCHER FOR 10 EUROS AT THE WHOLE AIRPORT DID NOT WORK, ALTHOUGH I WANTED TO USE IT BECAUSE I WAS WITHOUT BREAKFAST. I WAS TRYING TO CONNTACT LUFTHANSA AT THE AIRPORT WITH NO SACCES, I'M VERY DISAPPOINTED WITH THE SERVICE, THAT I WASN'T ASKED IF I AGREED, IF IT SUITS ME, IF I'M IN A HURRY TO WORK, A MARRIED COUPLE WITH CHILDREN WAS ON VACATION, I HEARD THEM TALKING TO AN OFFICIAL, A WOMAN FROM AFRICA WAS ALSO NOT IN A HURRY. WITHOUT EXPLANATION OR COURTESY, THE AIRPORT OFFICIALS BEHAVED CALLOUSLY, CONDEMNING ME TO WAIT FOR SEVERAL HOURS IN LYON, THEN IN WARSAW. AND THEN A NIGHT RETURN IN NEW YORK.
- Lyon-New York
- Economy
Jose T
Verified | May 6, 2025Frankfurt-Sao Paulo
Economy
Technical problems
I exchanged several emails with Lufthansa asking for the compensation. Lufthansa kept giving different excuses that I was not entitled to compensation. In the last email I sent I summarized all of Lufthansa's responses and I asked to pass the subject to a supervisor. I didn't get an answer. My last email sent to Lufthansa (customer.relations@lufthansa.com): "Good Morning, 1. Thank you for your information, I would like to inform you that the cause of the delay was a fault with the aircraft, as you were informed at the boarding gate, and that there was no strike on that day. 2. Eliana Cano, Could you please pass this process on to your supervisor because it is very serious to report incorrect information from an official representative of a prestigious airline such as Lufthansa. 3. In the emails exchanged following the clarification of the situation, Mrs Eliana Cano has mentioned incongruous reasons why I am not entitled to compensation, as I have explained: a - The flight was delayed by less than three hours. b - The aeroplane arriving from Frankfurt departed with a delay of 18:30 hours due to extraordinary circumstances, so unfortunately your flight was also delayed. Unfortunately, we have no influence over circumstances that are the responsibility of others. c - The reason for the flight irregularity was a strike by airport staff. 4. Situation: Flight LH506 from Frankfurt to SΓ£o Paulo on 26 February 2025 scheduled for 21:55 did not take place until 27 February at 16:00. This flight was therefore delayed by more than 3 hours. I would therefore like to reiterate my right to compensation under Regulation (EC) No 261/2004. 5. Here is a copy of the text of the emails received from Lufthansa: Your flight LH506 from Frankfurt to SΓ£o Paulo on 26 February 2025 at 21:55 will depart from gate B30. Your flight is delayed Your Lufthansa flight LH506 from Frankfurt to SΓ£o Paulo will depart on 27 February 2025 at 16:00. Arrival is currently estimated for 27 February 2025 at 23:45 Yours sincerely Jose Teodosio" Lufthansa provided the hotel and meals until the flight schedule.- Frankfurt-Sao Paulo
- Economy
Manana K
Verified | May 6, 2025Tbilisi-Washington
Economy
Successful claim
Problems at airport
I was suppose to be in Washington DC for only a day and half for my work trip and now I lost my half day and leaves me with only one day of business. People who were suppose to pick me up from the airport cannot since I am late and that was additional expense.- Tbilisi-Washington
- Economy
- Successful claim
Pedro C
Verified | May 4, 2025Frankfurt-Lisbon
Economy
No reason given
We donβt have the voucher because the hotel and the taxi driver take them I will upload the new tickets for today- Frankfurt-Lisbon
- Economy
Hana A
Verified | May 1, 2025Amman-Dublin
Economy
Technical problems
Lufthansa has advised that the cancellation reason was a bird strike which occurred on take off... I guess they were referring to the flight departing from Frankfurt to Amman, I wasn't able to find any proof on the web nor i bothered asking the airliner for proof. Note, departure delayed by almost 3 hours, and arrival was delayed by nearly 4 hours. We've chosen Lufthansa for their reputation and reliable flights! My kids were exhausted at arrival!- Amman-Dublin
- Economy
Constantin Eduard M
Verified | Apr 29, 2025Bergen-Bucharest
Economy
Claim escalated to airline
Technical problems
The flighjt from Bergen to Frankfurt had an mechanical issues, we had to emergency land in Hamburg and get a train to Frankfurt and catch a different flight- Bergen-Bucharest
- Economy
- Claim escalated to airline
Marc S
Verified | Apr 24, 2025Sevilla-Munich
Economy
Technical problems
Official arrival time was 19:09, scheduled by 16:05. Technical problems with an auxiliary screen. Two full plane resets where needed and the assistance from experts in checking some elements before clearing up the plane for flight. No special treatment by the airline in terms of providing water or food during the 3h on ground inside the plane.- Sevilla-Munich
- Economy
Aaron W
Verified | Apr 23, 2025Washington-Krakow
Economy
Influence by other flights
Original flight itinerary provided. Inbound flight to IAD was late and then departure would have been late to FRA so original connection in FRA would have been missed. Desk at IAD said all flights the next day (day of arrival in FRA) from FRA to KRK were also full. In order to guarantee arrival at KRK on May 20 routing occurred via LHR with arriving in KRK end of day instead of morning. First day of conference was completely missed as a result.- Washington-Krakow
- Economy
Lamine T
Verified | Apr 22, 2025Algier-Dublin
Economy
Technical problems
It was cancelled 3 times for my flight from laftansa and I was lost a week of work without being paid- Algier-Dublin
- Economy
J BΓΆrje M H
Verified | Apr 20, 2025Economy
My flight SZXDL9 on November 22, 2024, was changed
The flight between Frankfurt and Rio de Janeiro was changed to Frankfurt to SΓ£o Paulo. My paid seat has not been refunded.- Economy
- Desired solution
Refund
Rudoba E
Verified | Apr 11, 2025Munich-Cologne
Economy
No reason given
Dear All, my flight was cancelled unexpectedly and the new proposed flight was not acceptable, since it was very late night flight. Many thanks for your help- Munich-Cologne
- Economy
Rudoba E
Verified | Apr 11, 2025Istanbul-Frankfurt
Economy
No reason given
My Flight was cancelled prior to departure. The new proposed flight was even earlier, so I missed it and had to stay overnight in the airport.- Istanbul-Frankfurt
- Economy
Rudoba E
Verified | Apr 11, 2025Munich-Cologne
Economy
No reason given
Dear Sir/Madame, My flight was cancelled without any explanation and the proposed flight was not acceptable. since my original flight was at 19 h and the new proposed one was at almost 23 ' o'clock- Munich-Cologne
- Economy
Rudoba E
Verified | Apr 11, 2025Δ°stanbul-Frankfurt
Economy
No reason given
Dear Sir/Madame, Please attached my documents. You can see that I had even my boarding passes, however few hours before the flight it was cancelled. I did not receive any compensation etc. I had to stay in the Airport at the Airport.- Δ°stanbul-Frankfurt
- Economy
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