Lufthansa complaints: comments, page 5
725 comments
Anonymous member
Verified | Dec 28, 2026Munich-Montreal
Economy
Poor organization of the delayed baggage service
It is not possible to wait two hours to submit a form for delayed luggage. The only employee present at the baggage service counter was very friendly, but there were 20 people waiting to submit forms for delayed luggage. Is it not possible to increase the number of staff at a counter representing 11 airlines? I find it incredible that something like this could happen at a civilized airport. 27 dec 2025
Overall
Poor customer services at Service bagage
- Munich-Montreal
- Economy
Nicola A
Verified | Dec 24, 2025
Amman-Santa Ana
Economy
No reason given
They decide to close my case. And they know not sent any notification( text Or email ) to learn me the flight delay for next day- Amman-Santa Ana
- Economy
Emily W
Verified | Dec 16, 2025New York-Hamburg
Economy
No reason given
I wrote this email (which seems like an abbreviated version of the whole event) but received an email response saying that it's "no longer possible to submit feedback via this e-mail address" I was up all night Sunday (into Monday) dealing with this. Monday was a work day and also the new day that I was now flying. I was so tired and could barely stay awake and it interupted my overall work day/flow. It was very inconvenient. And not just to me, my family made plans around my arriving the day before and had to shift plans to pick me up for my new arrival time(s). Also traveled with my pet cat. He had to be drugged and prepped twice. And had to cancel his vet appointment in Germany. My new flight was scheduled for Dec 15 at 9:55pm. Basically I would not have made this flight on the 15th had it not be for me staying up till 4am trying to figure out if I'm on a flight or not.- New York-Hamburg
- Economy
Siva Kumar R
Verified | Dec 16, 2025Bangalore-Stockholm
Economy
Claim escalated to airline
Technical problems
My Starting flight in Bangalore was supposed to be at 2:50 AM on 14th December, 2025 and reach Munich at 8:10 AM to catch 9:10 AM connection to Stockholm, the Bangalore Munich flight was delayed for 30 minutes due to which I missed my connection and service center rebooked me at 12:10 PM flight and I have reached at 2:30 PM otherwise would have reached by 11:25 AM itself. There was an emergency which I had to attend as I had a Sick child at home. I have contacted airline in their website but no response or acknowledgement. Hence cannot provide any communication document. I have also not been given a meal during the waiting period. I should be eligible for compensation.- Bangalore-Stockholm
- Economy
- Claim escalated to airline
Kamlesh P
Verified | Dec 13, 2025Tampa-Mumbai
Economy
They are denying the full refund as it is not their fault they are saying its my fault but i have no idea about their rules.
- Tampa-Mumbai
- Economy
Jorge G
Verified | Dec 11, 2025Hamburg-Medellin
Economy
Not mishandeld. It just arrived too late... and without these clothes and shoe and suit I could not give my my conferences at the congress
- Hamburg-Medellin
- Economy
Anonymous member
Verified | Dec 4, 2025Porto-Ottawa
Economy
Baggage destroyed and missing item
Upon retrieving my checked luggage at [YOW] Ottawa airport, I discovered that my brand-new suitcase had been severely damaged. The zip was broken, and all my items were just loaded into a plastic bag that was not well secured, leading to missing items such as my brand-new razor and other small gifts for my family. While at the airport I could not identify my luggage that was wrapped in plastic This situation has caused me significant inconvenience and financial loss, as I now need to replace both the damaged luggage and the missing item. I trusted Lufthansa to handle my belongings with care, and I am deeply disappointed by this experience. I kindly request: - Reimbursement for the damaged suitcase (purchase receipt attached if available). - Compensation for the missing item. - A prompt investigation into how this occurred.Overall
- luggage was destroyed because of handling and I have lost few gift items
OK
- Porto-Ottawa
- Economy
- Desired solution
Damir A
Verified | Dec 2, 2025Belgrade-Bangalore
Economy
Problems at airport
My original booking was withΒ Lufthansa, an EU-based carrier. The journey originated in the EU and was scheduled to travel to India. Due to a delay exceeding 6 hours, I was rerouted via Air Serbia, resulting in an extended itinerary of three flights instead of two. The rerouting was part of a single booking and was arranged byΒ Lufthansa. Upon arrival at the airport, Air Serbia did not have our booking in their system. We were not listed on their passenger manifest, which forced us to return to theΒ LufthansaΒ counter. LufthansaΒ staff had to contact their call center to manually transfer our booking to Air Serbia. We were fortunate that seats were still available, otherwise we would have been stranded. This situation caused additional stress and uncertainty, and further delayed our journey. Recent EU case law and regulatory guidance confirm that EC 261/2004 applies even when a non-EU carrier operates part of the journey, provided the booking was made with an EU airline and the flight originated in the EU. Given these facts, I believe I am entitled to compensation under Article 7 of EC 261/2004, which stipulates up to β¬600 for long-haul delays exceeding 4 hours, unless extraordinary circumstances apply β which, to my knowledge, do not in this case.- Belgrade-Bangalore
- Economy
Tomas E
Verified | Nov 30, 2025Gothenborg-Palermo
Economy
No reason given
You can read the answer in screenshot, telling about a "unforeseen circumstances". I asked them what happends twice, they did not answer.- Gothenborg-Palermo
- Economy
Nikolas D
Verified | Nov 28, 2025Bergen-Athens
Economy
Claim escalated to airline
I was rebooked by Lufthansa to Swiss as Lufthansaβs flight was full. I needed my baggage on time and made it clear that I would only change if they could guarantee it still arrived in time. Yet, upon arrival in Athens it was late. I have tried reaching out and they have made a case, but now they simply ignore my attempts to contact them.
- Bergen-Athens
- Economy
- Claim escalated to airline
Daniel V
Verified | Nov 19, 2025San Jose-Frankfurt
Economy
No reason given
The Lufthansa flight LH 519 was cancelled at the San JosΓ© (Costa Rica) airport. According to the information provided verbally by the staff, the pilot became ill and there was no available replacement crew to operate the flight. As a direct consequence of this cancellation, we missed our train connections in Germany, which forced us to purchase new train tickets at a significantly higher cost in order to continue our trip. Additionally, when we requested an official written document stating the exact reason for the cancellation, the Lufthansa staff refused to provide it, even though such documentation is necessary to process refunds and compensation claims under Regulation (EC) 261/2004.- San Jose-Frankfurt
- Economy
Lena P
Verified | Nov 16, 2025Tallinn-ulemiste International-Athens
Economy
Technical problems
At the screenshots you can find the email communication I had with Goldair Handling, who handle the luggage of Lufthansa.- Tallinn-ulemiste International-Athens
- Economy
Rim M
Verified | Nov 13, 2025London-Stavanger
Economy
No reason given
They offered an alternative path that would arrive the next day. Through 2 transits instead of one. It didnt work for me as I must have been on the same day in my destination. I had to decline and buy another ticket on my own for 404 pounds.- London-Stavanger
- Economy
Tom C
Verified | Nov 13, 2025Halifax-Frankfurt
Economy
Technical problems
We should have a flight from montreal to Frankfurt. 20 Min before boarding the flight got cancelled. Ive got a flight from Montreal to Amsterdam and than from there to Frankfurt (See boarding card attached). I arrived at around 4.15PM instead of 11AM. Thank you- Halifax-Frankfurt
- Economy
Frederico D
Verified | Nov 11, 2025Warsaw-Faro
Economy
Dears, On the above-mentioned date, I was flying to FAO from WAW via FRA. I was dropped at gate A42 after arriving from WAW (LH5715), by bus, since A/C arrived in a remote stand. Since my transfer time was not huge, even if the LOT flight (LH5715) arrived on time, I run all the way until gate A68 to get my flight to FAO, LH1496. I managed, even though the circumstances, to arrive at gate A68, 16 minutes before departure time of LH1496. As I arrived, the gate agent told me the gate was closed. I asked why, and the answer was βdeparture is by bus, from a remote stand, so we close the gate 15 minutes before departureβ. I told her I had a connection flight, with codeshare agreement, and that way of proceeding was not correct. She checked if I already had a new booking and I did not. I was told to go to Lufthansa desk to get a new booking. As I arrived to the Lufthansa desk, the purposed booking instead of arriving at FAO at 12h40 was FRA-LIS 1250-1500, and LIS-FAO 2300-2350. All of this when I was on-time, on the gate. I am an aircraft engineer, I was positioning home after 17 days of duty, exhausted, and this situation got me completely upset, stressed, worn and drain. The only thing I wanted was to get home after 17 days flying as flight spanner. It is not normal to close a boarding gate 15 minutes before, knowing there are transfer pax. There was no food, no care by Lufthansa. It is not correct to proceed like this in any form. As you can understand I'm a frequent traveler, I know FRA, and I was aware of the transfer time. This connection was completely possible, I made it on time, and I just got denied boarding without any valid reason. At Lufthansa desk, I was told that the LOT flight was delayed, and I should blame them for losing the connection. I asked the lady to prove it, she told me to check on flightradar.com, that indeed showed an arrival 3 minutes before schedule. This situation was completely avoidable, and I managed to get to FAO by train(!) the same day, at 21h, earlier(!) than the schedule LH proposed me at the desk.
- Warsaw-Faro
- Economy
Pascal H
Verified | Nov 6, 2025Zanzibar-Frankfurt
Economy
Strike
We were rebooked on a Turkish Airlines flight, which apparently was overbooked, and we were not allowed to board. The next available flight was only on November 4th, and we could not stay any longer because my husbandβs hypertension treatment had run out. Therefore, we purchased new tickets through a travel agency. We kindly ask you to reimburse the difference between the new tickets and the unused flight segment, ZanzibarβFrankfurt with Lufthansa. Thank you for your understanding. The agency from which we purchased the tickets contacted Lufthansa chat, but it was not possible to obtain an exception for a longer flight. There were many additional expenses, but no one there provided us with any invoices.I am expecting an invoice from the hotel where we stayed in the coming days.- Zanzibar-Frankfurt
- Economy
Canan C
Verified | Nov 4, 2025Antalya-New York
Economy
worst customer service I have ever encountered
On July 16, 2025, I received your confirmation email regarding the compensation payment of 536 USD for delayed baggage. Despite approximately 110 days having passed, the payment has still not been made. I have already provided both my USD and TRY IBAN details along with my SWIFT code, yet no transfer has been completed. This constitutes clear negligence on your part. I'm complaining. I want my money back with interest.Overall
- 4 gΓΌn bagaj gecikmesi ve 4 aydΔ±r ΓΆdenmeyen tazminat
- Konforlu uçak
- Antalya-New York
- Economy
- Loss: β¬536
- Desired solution
Other - I have been waiting since July 16, 2025 for my approved compensation payment of 536 USD for a delayed baggage case. My case number is 41672591. I have already provided my IBAN and SWIFT details, but no payment has been received despite multiple follow-ups and final reminders. Could you please check the status or escalate this urgently to the Customer Relations or Refunds Department? Thank you for your help. Canan ΓELAPKULU
Amenah H
Verified | Nov 3, 2025Hannover-Helsinki
Economy
No reason given
Hello, I booked my flight to Helsinki via KLM. My original flight from Hannover to Amsterdam and then to Helsinki was cancelled, and it was rebooked to a different route from Hannover to Frankfurt to Riga to Helsinki. However, this rebooked flight was also cancelled. I then received two vouchers - one for Hannover Airport and one for Frankfurt Airport. The Hannover voucher worked perfectly, but the Frankfurt voucher was issued for the cancelled flight and is therefore linked to the wrong boarding pass. I contacted Lufthansa customer service at the Frankfurt airport but they advised me to contact klm because I originally booked via klm and they just rebooked my flight to a Lufthansa flight and that Lufthansa didnβt contribute to the mistake that the voucher was booked on the boarding pass for the cancelled flight instead of the boarding pass for the new flight. Therefore I contacted the KLM hotline as instructed and provided proof that I received the voucher by sending a screenshot of the email. Unfortunately, they were unable to resolve the issue and advised me to contact you for reimbursement.- Hannover-Helsinki
- Economy
Didier-Marie C
Verified | Oct 29, 2025Vancouver-Frankfurt
Economy
Strike
The flight was deemed to be operated by Air Canada but booked with Lufthansa. The request has been transferred to Air Canada but without answer so far.- Vancouver-Frankfurt
- Economy
Syed Muhammad Zaki Abbas R
Verified | Oct 29, 2025Frankfurt-Birmingham
Economy
No reason given
They only notified less staff/pilots. Than in morning delayed due to maintenance issues.. lot of stress- Frankfurt-Birmingham
- Economy
Harbinder K
Verified | Oct 29, 2025London-Delhi
Economy
Successful claim
No reason given
I am writing to express my deep disappointment regarding the treatment my family and I received during our recent journey with Air India. We were travelling to India following the passing of my beloved grandfather on 21/10/2025. My mother and my grandmother (they are the two other passengers named in the ticket) were already extremely distressed due to this loss. The journey was meant to allow us to be with our family in India during this difficult time. However, upon reaching Germany, where our layover took place, my mother collapsed from the stress and emotional shock of my grandfatherβs death. However, after some time the paramedics at Germany took well care of my mother and we were ready to go to India. Later to make matters worse, we were informed that our connecting flight had been cancelled. We were told that accommodation would be provided, but no hotel was ever arranged for us. Instead, we were left with no choice but to spend the night at the airport, from 21:15 until 08:00 the following morning, trying to rest on uncomfortable airport seats. Considering the emotional state we were already in, the lack of care and support from Air India made an already heartbreaking situation far worse. It was an incredibly distressing and exhausting experience that no grieving family should have to go through. Additionally, because of the flight cancellation, we missed our pre-booked taxi from Delhi to Punjab, which cost us βΉ9,000. This amount was completely lost due to the delay caused by Air Indiaβs cancellation. We strongly feel that Air India should take responsibility for the emotional distress, physical hardship, and financial loss we suffered. At the very least, we request a full reimbursement for the taxi fare and appropriate compensation for the lack of accommodation and support during the layover. I hope Air India will handle this matter with the seriousness and empathy it deserves.- London-Delhi
- Economy
- Successful claim
Josef S
Verified | Oct 24, 2025Prague-Tampa
Economy
No reason given
After arriving late to IAD airport I was told that my flight to Tampa was changed to next day 8:50AM and that I have to find hotel and pay for that. That was at United airlines or I can go to Lufthansa and deal with them. I was on wheel chair and it took me two hrs deal with United and Lufthansa and after complaining that it was not my fault Lufthansa gave me a voucher for hotel by the airport. My luggage supposed to go with me next morning but when I arrived to Tampa I could not find it on the carousel so I had to go to claim it and the luggage was there because it was loaded to my original flight.- Prague-Tampa
- Economy
James M
Verified | Oct 21, 2025Las Vegas-Riyadh
Economy
Claim escalated to airline
No reason given
I contacted via Lufthansa app. I was offered EURO 200 which I rejected due to all the inconvenience I was caused and the hotel bill alone exceeded this paltry offer. Luftansa booked me on alternative flights on a route I'd never have choosenwhich resulte din me arriving in Riyadh at 06:20am on Tuesday 2nd July 2024 rather than the scheduled 1:30am arrival in Riyadh on Tuesday 2nd July 2024, 10hours and 25 minutes late. This in turn caused me to miss one day at work.- Las Vegas-Riyadh
- Economy
- Claim escalated to airline
Pol L
Verified | Oct 20, 2025Frankfurt-Barcelona
Economy
No reason given
Taxi on the way to the hotel was covered by the company but not on the way to the airport to take the next flight. Public transport was not available because the flight left early in the morning.- Frankfurt-Barcelona
- Economy
BΓ‘lint S
Verified | Oct 20, 2025Munich-Budapest
Economy
Technical problems
Flight got cancelled last minute after check-in. Airport hotels were full so we had to wait for the early morning flight without sleep.- Munich-Budapest
- Economy
Jade F
Verified | Oct 17, 2025Vancouver-London
Economy
Strike
On August 20, the day of our scheduled flight from Vancouver to London, London to Rome, and back to Vancouver, our flight with Lufthansa was cancelled. Because the airline was unable to find a replacement flight for the same day, we had no choice but to drive to Seattle and book last-minute flights from Seattle to London, London to Italy, and Italy back to Seattle at our own expense. While we did receive a full refund from Lufthansa, we had to pay a significantly higher price for the last-minute bookings, and we expect the airline to compensate us for the difference. Despite making several calls to Lufthansa before our trip, we were assured that if anything happened, our flights would be rebooked β which did not occur. Lufthansa later opened a claim file with Air Canada on our behalf, but it has now been over 30 days with no response or update. We have contacted Air Canadaβs customer relations team multiple times, but no one has been able to provide any information or assistance.- Vancouver-London
- Economy
Naheed C
Verified | Oct 15, 2025Manchester-Sofia
Economy
Influence by other flights
Subject: Formal Complaint Regarding Flight Disruption and Its Serious Impact on My Health I am writing to formally raise a complain . The delay and subsequent cancellation of this flight caused severe inconvenience and distress, which unfortunately had a serious impact on my health condition. Due to the extended waiting periods, lack of timely updates, and overall disruption, my pre-existing medical condition worsened considerably. I have since been admitted to hospital and diagnosed with Suspected Cauda Equina Syndrome, a serious spinal condition that requires urgent medical attention. The physical strain and prolonged immobility during this disruption have aggravated my symptoms, leading to further pain, discomfort, and distress. This experience has not only affected me physically but has also caused significant emotional and financial hardship. I strongly believe that the airline should take responsibility for the circumstances surrounding this disruption and the effect it has had on my wellbeing. I kindly request a formal review of my case, including appropriate compensation and reimbursement for any medical or travel-related expenses incurred as a result of this delay. I am prepared to provide medical documentation and hospital records to support my claim if necessary. Thank you for your attention to this matter. I would appreciate a prompt response to discuss the next steps toward a fair resolution. Yours sincerely, Naheed Choudhry- Manchester-Sofia
- Economy
Londeka G
Verified | Oct 14, 2025Gothenborg-Johannesburg
Economy
No reason given
The plane that has to take us to Lufthansa airport from Gothenburg arrived late , so the other planes we booked left us because of this one that was late.- Gothenborg-Johannesburg
- Economy
Phakamani N
Verified | Oct 14, 2025Gothenborg-Johannesburg
Economy
No reason given
Dear Lufthansa Customer Relations Team, I am writing to express my disappointment and request appropriate compensation for the serious inconveniences experienced during our recent journey with Lufthansa from Gothenburg to Johannesburg. Our flight from Gothenburg was significantly delayed, causing us to miss our connecting flight to Johannesburg. As a result, we were provided overnight accommodation at a hotel. Unfortunately, the experience was far from satisfactory. Upon arrival, there was very limited food available, and although we were able to have breakfast the following morning, we spent the entire day at the airport waiting for the 22:05 flight to Johannesburg. We were only provided with a Β£25 meal voucher, which was insufficient to cover meals for the entire day. This meant we had to spend long, exhausting hours at the airport with minimal comfort or nourishment. Sleeping on the chairs while waiting for the flight made the situation even more uncomfortable. Additionally, one of our group members did not receive his baggage for the entire duration of our stay in Swedenβfrom September 27th until our return on October 10th. His luggage was only recovered upon our arrival back in Johannesburg. This situation forced me to purchase replacement clothing for him, as the missing bag contained his performance attire. This not only caused financial loss but also compromised the purpose of our trip to Sweden. Considering the multiple disruptions, lack of adequate support, and the direct financial and emotional impact of this experience, I kindly request appropriate compensation for the inconvenience, expenses incurred, and the disruption to our professional commitments. I look forward to your prompt response and a fair resolution.- Gothenborg-Johannesburg
- Economy
Rachita K
Verified | Oct 14, 2025Barcelona-Amsterdam
Economy
No reason given
I filed the claim through the KLM website but they replied back via email saying that since Lufthansa was the operating airline for the first flight that was delayed the claim has to be submitted through them. However, Lufthansa then said that since this whole flight cancellation was due to KLM, the claim has to be submitted through KLM. Now, I have not received any compensation for the atrocity of a travel day we had where we had to miss our connecting flight due to our first flight being delayed and then wait at the Frankfurt airport for 5 hours for the next flight.- Barcelona-Amsterdam
- Economy
Kimberly M
Verified | Oct 13, 2025Rome-Manchester
Economy
We are a family of four travelling together, all over age 18. Our flight from Rome to Frankfurt was delayed causing us to miss our connection. Though we were put up in a basic hostel with basic food over night, three of the four of us missed work the next day, when we were put on a flight home. I was told to contact Customer Services, which I did. This was incorrect advice, which may have been done intentionally to mislead us. In any case, no offer of compensation was forthcoming. I wrote to Customer Services to request compensation and they will not respond. Hence, my contact to you.
- Rome-Manchester
- Economy
Natalija D
Verified | Oct 12, 2025Frankfurt-Vilnius
Economy
Problems at airport
When the flight was diverted to Riga airport, I had to wait a long time on the plane, and later the airline did not provide me with water, food, transportation to Vilnius. I had to pay for everything with my own money. I arrived in Vilnius at 05:43 on October 5- Frankfurt-Vilnius
- Economy
Marianna K
Verified | Oct 11, 2025Ljubljana-Sydney
Economy
No reason given
Refer uploaded Flight Cancellation Summary document for further detail. We had 3 connecting flights booked between Ljubljana and Sydney. When the first flight (LJU-MUC) was cancelled on the day of our flight, it meant our connections would not be met. We were re-booked on 3 new flights, transiting through Singapore (rather than Bangkok) which meant we lost our accommodation in Bangkok and had to book alternative accommodation in Singapore. We were not given a hotel voucher by airport staff at Singapore because the Lufthansa desk was not operating when we landed (apparently they only operate in the evenings). Two of our group required mobility assistance which made the re-routing particularly challenging with them waiting for extended periods in wheelchairs while we sought alternative flights, accom and managed baggage (incl. a mobility device). I have tried numerous times to submit a claim to Lufthansa's compensation portal but I get repeated error messages. When contacting the airline about the IT issue, they would not provide an alternative solution, so we have been forced to go through a third-party service for assistance with compensation.- Ljubljana-Sydney
- Economy
Monika S
Verified | Oct 10, 2025Frankfurt-Warsaw
Economy
COMPLETE LACK OF INFORMATION AT THE AIRPORT - I was sent to 3 different places to manage my connection. Eventually, I was sent to the check in area, where the queue was absolutely impossible. I was automatically re-booked for the next day. Also was late for my daughter's birthday. not a great experience. please work on your communication for connections, I travel several times each month but on this occasion i felt the information was simply not provided
- Frankfurt-Warsaw
- Economy
Stephen M
Verified | Oct 9, 2025Nice-Columbus
Economy
Problems at airport
Flight was delayed over an hour which caused us to miss our connecting flight to Washington from Frankfort.- Nice-Columbus
- Economy
Hristo B
Verified | Oct 8, 2025Sofia-Munich
Economy
No reason given
The flight was delayed three times and it was not clear if it will take off at all, we waited without being given any explanations.- Sofia-Munich
- Economy
Jan L
Verified | Oct 7, 2025Athens-Brussels
Economy
No reason given
the flight left late in Athens. In Athens they told me my flight ticket from Fra to Bru was cancelled and that they had booked me another flight for the next day.- Athens-Brussels
- Economy
Laurentiu P
Verified | Oct 4, 2025Munich-Bucharest
Economy
Problems at airport
Booking reference / Ticket number: 7SE4KR Original flight: VL1654, Munich (MUC) β Bucharest (OTP), scheduled on 02 October 2025 Actual arrival: delayed in MUN airport approximately 17 hours due to cancellation and rebooking. After boarding, when the plane was already on the runway, we were told that we needed to wait. After a period of waiting, the plane was returned to the parking/boarding area and we were told that the airport was closing and the flight would be canceled due to the presence of a drone in the airport's airspace. Under EU Regulation 261/2004, passengers on flights of less than 1,500 km that are delayed by more than 3 hours at final destination are entitled to compensation of EUR 250 per passenger, unless the disruption was caused by extraordinary circumstances.- Munich-Bucharest
- Economy
Sandra Liliana R
Verified | Oct 3, 2025Singapore-Madrid
Economy
very bad service they have no way of explaining thing
Hello, I would like to file a complaint because on September 23rd I had two flights Singapore - Munich / Munich - Madrid and that day I couldn't take the flight because of them and i had to buy another ticket with another airline that was more espensive and they haven't refunded me for the flight that i missedOverall
- Hello, I would like to file a complaint because on September 23rd I had two flights Singapore - Munich / Munich - Madrid and that day I couldn't take the flight because of them and I had to refund both tickets but so far I haven't received anyth
- Singapore-Madrid
- Economy
- Loss: β¬600
- Desired solution
Ielyzaveta S
Verified | Oct 3, 2025Prague-Delhi
Economy
No reason given
I was in duty free and get sms fornflight cancelled they even not provide me a hotel, say the dont give hotel and if I want I can take a hotel and then send them invoice. I dont had money to hotel so sleep on chair in the airport- Prague-Delhi
- Economy
Alikhan E
Verified | Oct 3, 2025Zanzibar-Calgary
Economy
No reason given
The connecting flight was cancelled by the airline, and we didn't find out until looking for our gate in Zurich. They didn't tell us why the flight was cancelled, either. All we received in compensation was a single $15 flight voucher (we are a family of 3), and it could only be used at 2 places in the entire airport; otherwise, we received no care from the airline. We had to run around the airport trying to find someone to help us, and we scrambled to find any available options in economy seating to get us home, even though we had paid for an upgrade on the flight that was cancelled. We were delayed over 6 hours, rerouted to Montreal in economy arriving at home Calgary over 6 hours later, around 11 pm, when we were supposed to be home by 3 pm.- Zanzibar-Calgary
- Economy
Imaan E
Verified | Oct 3, 2025Zanzibar-Calgary
Economy
No reason given
The connecting flight was cancelled by the airline, and we didn't find out until after an hour of looking for our gate in Zurich (it hadn't been updated). They didn't tell us why the flight was cancelled, either. All we received in compensation was a single $15 flight voucher (we are a family of 3), and it could only be used at 2 places in the entire airport; otherwise, we received no care from the airline. We had to run around the airport trying to find someone to help us, and we scrambled to find any available options in economy seating to get us home, even though we had paid for an upgrade on the flight that was cancelled. We were delayed over 6 hours, rerouted to Montreal, and got home to Calgary over 6 hours later, around 11 pm, when we were supposed to be home by 3 pm. This, on top of the jet lag and exhaustion from over 20hrs of flyng, made the next day very difficult.- Zanzibar-Calgary
- Economy
Shelina E
Verified | Oct 3, 2025Zanzibar-Calgary
Economy
No reason given
Had to find alternate flights. Redirected from Zurich to Montreal and then Montreal to Calgary. Arriving 7 hrs past the time we were supposed to arrive due to the cancellation of connecting Frankfurt flight- Zanzibar-Calgary
- Economy
Talla A
Verified | Oct 2, 2025Washington-Helsinki
Economy
No reason given
Arriving the airport at Helsinki got my baggage delayed with my medication in it and took more than a day to get it which got me sick more and traveling back couldnβt find my back. Am currently going back to the hospital because I couldnβt take my medication on time.- Washington-Helsinki
- Economy
Shi Qian P
Verified | Oct 2, 2025Alicante-Singapore
Economy
No reason given
We were not informed about the reason of flight cancellation and my itinerary was delayed by more than 24hours, causing me to miss important meetings on the 10th.- Alicante-Singapore
- Economy
Brigitte A
Verified | Sep 29, 2025Toronto-Alicante
Economy
Strike
your questionnaire was confusing as the flight details and times were comparble to what my itinerary says was air canada operations but your checklist says that was lufthansa. either way, that flight was cancelled due to industrial action. i had to contact air canada myself to get them to rebook me, after not hearing for some time.- Toronto-Alicante
- Economy
Ivan K
Verified | Sep 29, 2025Los Angeles-Dubai
Economy
No reason given
I contacted airline and got a denial. For some reason I tried to download the answer and upload here but it did not work. I can forward it by email if needed.- Los Angeles-Dubai
- Economy
Michael H
Verified | Sep 28, 2025Poznan-Brussels
Economy
No reason given
I was refused boarding on the first leg of the flight because the second leg had been cancelled. I didn't receive any notification from the airline of this cancellation. The alternative flight offered meant I arrived at 22h in Brussels.- Poznan-Brussels
- Economy
Geraldine M
Verified | Sep 27, 2025Glasgow-Naples
Economy
No reason given
There was no actual way I could make the next flight due to only having an hour between flights and having to get to another terminal via bus as well.- Glasgow-Naples
- Economy
Breda M
Verified | Sep 27, 2025Newark-Dublin
Economy
Technical problems
We had a 7.35pm flight on Sept 1st that was operated by united that kept getting delayed for technical issues. We boarded a different plane that was flown in from Washington around 2am but were taken off the flight a few hours later as flight cancelled. This was very hard on my 83 year old mother We eventually got on a flight at 11.30 pm sept 2nd landing in Dublin sept 3rd- Newark-Dublin
- Economy
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