Lufthansa complaints: comments, page 6
725 comments
Geraldine M
Verified | Sep 25, 2025
Glasgow-Naples
Economy
Problems at airport
Considering the size of Frankfurt airport and the fact that we had to board a bus to take us to departure terminal it was always going to be impossible to make the connecting flight at gate A66.
- Glasgow-Naples
- Economy
Asha K
Verified | Sep 23, 2025Bangalore-Schonefeld
Economy
Technical problems
I reached my final destination (home) only at 10 PM after significant disruption. The airline never directly informed me about the cancellation. Instead, I only received an automated push notification that the flight was cancelled this was after I had already been issued a boarding pass. Later, the airline cancelled my ticket again without explanation. The airline did not provide any assistance or care (such as meals, accommodation). They simply cancelled my ticket, leaving me to arrange everything myself. Customer on chat or call support was also worst. This caused me and my wife serious inconvenience and distress. I am a senior citizen (65+) and my wife, who was travelling with me, also has health issues. The lack of support led to harassment, exhaustion, and feeling unwell during and after the ordeal. Because of the cancellation and delays, I lost valuable time and had to undergo considerable stress and additional expenses.- Bangalore-Schonefeld
- Economy
Jonathan T
Verified | Sep 22, 2025Gothenborg-Sao Paulo
Economy
No reason given
The flight from Gothenburg to Frankfurt got delayed about 2 hours and we lost the connection to Sao Paulo - GRU.- Gothenborg-Sao Paulo
- Economy
Khoirul Faiq M
Verified | Sep 21, 2025Duesseldorf-Montreal
Economy
Strike
Flight scheduled : 16.08.2025 at 17:35 from Frankfurt Flight suddenly cancelled due to flight attendant strike : 15.08.2025 at 15:21. At 18:42, I received an email : "Khoirul Faiq, weβre very sorry, your booking was cancelled on AC847 to MontrΓ©al. Our system looks for flight options on more than 120 carriers, for up to two days after your cancelled flight. Unfortunately, we have not found any available options suitable for your itinerary." I then cancelled my booking an receive a full refund.- Duesseldorf-Montreal
- Economy
Kamila, Kinga G
Verified | Sep 17, 2025Bilbao-Krakow
Economy
Technical problems
We had to move family and friends to change their work schedules and have to arrange pick up plus arrange new lodgment at their house for an extra day- Bilbao-Krakow
- Economy
Maryam N
Verified | Sep 13, 2025Toronto-Amsterdam
Economy
Strike
Dear Air Canada Customer Service, I am writing to formally complain about the significant disruption my mother, Parvin Alaj, and I experienced due to a flight delay on August 14, 2025, Booking code JWBBMN (Maryam Najafian)and JYHCBP (Parvin Alaj). We had planned a two-week cruise departing from Amsterdam, and our journey began from Toronto, with a connecting flight through Montreal on August 14. Unfortunately, due to a sudden strike announced by Air Canada, our flight from Toronto to Montreal was delayed. By the time we arrived in Montreal, the connecting flight to Amsterdam had already departed. We had purchased our tickets ten months in advance, and everything was confirmed. However, upon receiving our boarding passes, we noticed that they were marked as standby, which was never communicated to us. As a result, my mother, who is 83 years old, and I, had to face a series of inconveniences. We were forced to stay overnight in Montreal, and the next day we traveled via multiple connectionsβMontreal to Frankfurt, then Frankfurt to Paris, and from Paris to a small town called LE HAVRE by bus. This caused us to miss the first three days of our cruise. To make matters worse, we had to pay an additional 500 Euro for a taxi to reach LE HAVRE, and another 105 Euro for a hotel stay that night. By the time we finally reached the cruise, both my mother and I were extremely stressed and unwell, losing precious time of our vacation that we had planned for months. This entire ordeal not only caused financial lossesβ$1200 in lost wages for my unpaid leaveβbut also significant emotional and physical distress that made us sike for another 5 days of our trip. I kindly request a full refund of the additional expenses incurred and any compensation for the lost time and stress caused by this incident. Please confirm receipt of this complaint and advise me of the next steps in processing this claim. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Maryam Najafian- Toronto-Amsterdam
- Economy
Parvin A
Verified | Sep 13, 2025Toronto-Amsterdam
Economy
Strike
Dear Air Canada Customer Service, I am writing to formally complain about the significant disruption my mother, Parvin Alaj, and I experienced due to a flight delay on August 14, 2025, Booking code JWBBMN and JYHCBP. We had planned a two-week cruise departing from Amsterdam, and our journey began from Toronto, with a connecting flight through Montreal on August 14. Unfortunately, due to a sudden strike announced by Air Canada, our flight from Toronto to Montreal was delayed. By the time we arrived in Montreal, the connecting flight to Amsterdam had already departed. We had purchased our tickets ten months in advance, and everything was confirmed. However, upon receiving our boarding passes, we noticed that they were marked as standby, which was never communicated to us. As a result, my mother, who is 83 years old, and I, had to face a series of inconveniences. We were forced to stay overnight in Montreal, and the next day we traveled via multiple connectionsβMontreal to Frankfurt, then Frankfurt to Paris, and from Paris to a small town called LE HAVRE by bus. This caused us to miss the first three days of our cruise. To make matters worse, we had to pay an additional 500 Euro for a taxi to reach LE HAVRE, and another 105 Euro for a hotel stay that night. By the time we finally reached the cruise, both my mother and I were extremely stressed and unwell, losing precious time of our vacation that we had planned for months. This entire ordeal not only caused financial lossesβ$1200 in lost wages for my unpaid leaveβbut also significant emotional and physical distress that made us sik for another 5 days of our trip. I kindly request a full refund of the additional expenses incurred and any compensation for the lost time and stress caused by this incident. Please confirm receipt of this complaint and advise me of the next steps in processing this claim. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Maryam Najafian- Toronto-Amsterdam
- Economy
Sylwia R
Verified | Sep 12, 2025Poznan-Boston
Economy
No reason given
We were not provided any information. We were told that for our safety passengers were not allowed to enter the plane, and that cleaning crew is on their way. Then around 15:30, we were told that now there is no crew to fly with us, because itβs passed the time our crew could fly. We were given voucher for meal at the airport at 15:43 local time. We left Frankfurt around 17:50 local time, and landed in Boston at 20:00 local time. I contacted airline but they refused the compensation for delayed flight.- Poznan-Boston
- Economy
Kamila, Kinga G
Verified | Sep 12, 2025Bilbao-Krakow
Economy
Technical problems
We arrived 1,5 days later to destination. We had to change plans to friends and family, had to change plans for pick ups and transportation, also, a big effort to avoid loosing work days. Big problem- Bilbao-Krakow
- Economy
Michal, Dawid G
Verified | Sep 12, 2025Bilbao-Krakow
Economy
Technical problems
We arrived at the destination 1,5 days later than expected and we had to change plans and arrangements. We had to ask family, friends to change their plans for pick ups, sleeping and eating- Bilbao-Krakow
- Economy
Maryam N
Verified | Sep 10, 2025Toronto-Amsterdam
Economy
Strike
Dear Air Canada Customer Service, I am writing to formally complain about the significant disruption my mother, Parvin Alaj, and I experienced due to a flight delay on August 14, 2025, Booking code JWBBMN and JYHCBP. We had planned a two-week cruise departing from Amsterdam, and our journey began from Toronto, with a connecting flight through Montreal on August 14. Unfortunately, due to a sudden strike announced by Air Canada, our flight from Toronto to Montreal was delayed. By the time we arrived in Montreal, the connecting flight to Amsterdam had already departed. We had purchased our tickets ten months in advance, and everything was confirmed. However, upon receiving our boarding passes, we noticed that they were marked as standby, which was never communicated to us. As a result, my mother, who is 83 years old, and I, had to face a series of inconveniences. We were forced to stay overnight in Montreal, and the next day we traveled via multiple connectionsβMontreal to Frankfurt, then Frankfurt to Paris, and from Paris to a small town called LE HAVRE by bus. This caused us to miss the first three days of our cruise. To make matters worse, we had to pay an additional 500 Euro for a taxi to reach LE HAVRE, and another 105 Euro for a hotel stay that night. By the time we finally reached the cruise, both my mother and I were extremely stressed and unwell, losing precious time of our vacation that we had planned for months. This entire ordeal not only caused financial lossesβ$1200 in lost wages for my unpaid leaveβbut also significant emotional and physical distress that made us sike for another 5 days of our trip. I kindly request a full refund of the additional expenses incurred and any compensation for the lost time and stress caused by this incident. Please confirm receipt of this complaint and advise me of the next steps in processing this claim. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Maryam Najafian- Toronto-Amsterdam
- Economy
Ying Ying C
Verified | Sep 9, 2025Frankfurt-Hong Kong
Business
Worst business class services and non-responsive customer services
First, the lost my luggage but managed to recover it. Turned out when I was on the plane from FRA to HKG, my luggage was left behind in FRA. The airline finally delivered my luggage to my place a whole day late. I had some iceland yoghurt in the said luggage, they would have been fine if my luggage wasn't left behind in FRA for 24 hours. Secondly, my seat on the business class had broken remote and headphones (I could show you a photo but this website keeps saying "upload failed". The cabin crew told me the headphones were permanently connected to the seat and the entire business class was full, so they can't get me a new headphones nor arrange another seat for me. Lastly, when they finally delived my luggage to me, the back of it was damaged quite severely. I have submitted a request to Lufthansa to fix my luggage, but they didn't respond to all at all. For worst business class services, this airline is truly second to none. I am wondering if you can give me an email address so that I can send over the photos I have taken as proof, for which I believe I deserve a compensation.Overall
the lost my luggage and then found it and delivered it 24 hours late
Nothing
- Frankfurt-Hong Kong
- Business
Salwa A
Verified | Sep 5, 2025Stockholm-Milano
Economy
No reason given
The flight was supposed to depart at 6 am and we were planning on spending the entire day there. We were supposed to be there around 12 pm but now we will be there around 8 pm and have lost the entire day and only have 1 and a half day there now.- Stockholm-Milano
- Economy
Robert B
Verified | Sep 5, 2025Oulu-Zagreb
Economy
Technical problems
Flight was delayed more then 3h or around 3h and we didn't get no meal on the plane, only water.- Oulu-Zagreb
- Economy
Nancy H
Verified | Sep 5, 2025Vancouver-Venice
Economy
No reason given
Plane left late due to mechanical issue. Missed connecting flight in Frankfurt due to delay. Missed arranged transport in Venice due to delay.- Vancouver-Venice
- Economy
Shuntai Y
Verified | Sep 4, 2025Osaka-Palma de Mallorca
Economy
Claim escalated to airline
No reason given
My son, Shuntai Yasukochi (DOB: 14 June 2010, Passport: MJ38547905), was booked on flight EW6897 from Munich to Palma de Mallorca on 30 August 2025, under a through ticket starting from Osaka (NH7880). Due to a sudden gate change at Munich Airport, he missed the connecting flight. No notification email was received. As a result, he could not board flight EW6897, and we had to arrange hotel accommodation and purchase a new Lufthansa ticket at our own expense. Furthermore, please note that Shuntai is a minor (15 years old). Despite this fact, no protective assistance or special support was provided to ensure his safety and onward travel after the missed connection. We consider this a serious lack of care towards an unaccompanied minor. I kindly request reimbursement for the additional expenses (hotel + new Lufthansa ticket).- Osaka-Palma de Mallorca
- Economy
- Claim escalated to airline
Larissa R
Verified | Sep 3, 2025Economy
Request for Confirmation of Ticket Refund
Dear Lufthansa Team, On 25 July 2025, I purchased a flight ticket for my mother (Larissa Ross, Larisa_4ayka@mail.ru, +49 1514 0376984, Lufthansa booking code: 73UIGH) paying with a card issued by Pay Po. On 26 July 2025, I cancelled this ticket. I received information from Lufthansa that the ticket cost (178,87 EUR) was refunded to the same card - 4172 8000 0464 0766, document-number: 220-2230055039, along with a transaction number: 74697695210920007225530. However, to this date, the refunded amount has not appeared in my Pay Po account. I have contacted both Lufthansa and Pay Po customer service several times. The case code provided during my communication with the Lufthansa hotline is 9E3OEF. Pay Po informed me that in order to verify the payment, they require an official confirmation of the refund transaction from the airline. Therefore, I kindly ask you to provide me with a confirmation of the refund transfer, including the relevant transaction details, so that Pay Po can trace the payment. Thank you very much in advance for your assistance. I kindly ask you to send me an official document confirming the transfer to the following email address: julia_konarzewska@o2.pl Larisa_4ayka@mail.ru Yours faithfully, Julia Konarzewska- Economy
- Desired solution
Other - Dear Lufthansa Team, On 25 July 2025, I purchased a flight ticket for my mother (Larissa Ross, Larisa_4ayka@mail.ru, +49 1514 0376984, Lufthansa booking code: 73UIGH, ) paying with a card issued by Pay Po. On 26 July 2025, I cancelled this ticket. I received information from Lufthansa that the ticket cost (178,87 EUR) was refunded to the same card - 4172 8000 0464 0766, document-number: 220-2230055039, along with a transaction number: 74697695210920007225530. However, to this date, the refunded amount has not appeared in my Pay Po account. I have contacted both Lufthansa and Pay Po customer service several times. The case code provided during my communication with the Lufthansa hotline is 9E3OEF. Pay Po informed me that in order to verify the payment, they require an official confirmation of the refund transaction from the airline. Therefore, I kindly ask you to provide me with a confirmation of the refund transfer, including the relevant transaction details, so that Pay Po can trace the payment. Thank you very much in advance for your assistance. I kindly ask you to send me an official document confirming the transfer to the following email address: julia_konarzewska@o2.pl or Larisa_4ayka@mail.ru Yours faithfully, Julia Konarzewska
Saury P
Verified | Sep 2, 2025Munich-Delhi
Economy
Technical problems
First we were boarded at around 12:00 in Lufthansa plane and inside the plane sat for around more than 2 hrs 30 min and the plane was not moving. We were informed that some technical problem is there and we have to sit and wait. After that we were informed that the flight is cancelled due to technical issue. Then they first rebooked my flight for the next day in the evening. I had to go the same day so I went to their help desk and there was a big line. I had wait 2-3 hrs and finally they booked me another flight with Oman Air on 31 May 2024, WY 124 which was scheduled at 22:15. I reached Delhi at 13:35.- Munich-Delhi
- Economy
Lucinda D
Verified | Sep 1, 2025Frankfurt-Budapest
Economy
No reason given
They offered me compensation but when I asked about the compensation for my travelling companion they started denying even mine. After a lot of toing and froing they then asked for a power of attorney so they could pay out and then nothing happened despite sending it three times and then got no response and handed it over to Mr Ramsbottom to follow up- Frankfurt-Budapest
- Economy
Patricia-Magdalena N
Verified | Aug 31, 2025Montreal-Madrid
Economy
Strike
Getting to my final destination was very troublesome. My flight was rescheduled for a week later and it was not even a direct one! I had to deal with 12 hours in flight and 3 more hours of layovers, compared to less than 7 hours in direct flight which was the original flight I bought. I arrived at my destination on the 25th of August, in the evening, feeling extremely exhausted and disappointed with the length of the trip. It was really unpleasant to have such an experience, especially because I was not expecting it. When I saw that there were labour strikes in Canada, I immediately reached out to my airline: Austrian Airlines, to check whether my flight was still scheduled as expected. This was on Sunday, August 17th, in the evening, one day before my original flight. I had problems checking in for my flight and I contacted Austrian live assistants to ask whether my flight is still scheduled considering the strike conditions. A live assistant, Rossie, only told me that I must complete check-in at the airport counter on the day of departure. Another live assistant I contacted, Maria, from Austrian Airlines too, confirmed that my flight operates as scheduled, on the 18th. Since my flight was confirmed one night before my departure by the company, I was extremely baffled when the next day, I received an email that my flight was canceled. My flight was bought through Austrian Airlines, but apparently it was operated by Air Canada. Thus, the Air Canada strike caused its cancellation. I was very upset at the fact that I only found out about this when I was already on my way to the airport, approximately 5 hours before my flight, considering that I took the time to check its status the previous night. I was faced with the cancellation with no alternative options given to me. I had to contact Austrian Airlines in order to reschedule my flight as late as the 24th of August! Despite my explanations of how important it was for me to rebook it earlier and get on an earlier flight they had, they did not accept this option as viable. This made me genuinely frustrated, because I had important plans for the upcoming week, the one that they were now making me stay in Montreal, without any financial support. I had to get to an incredibly important family event - a wedding, in the upcoming days! This incident made me lose the opportunity of being near my loved ones on a day and occasion which will not be repeated again. Moreover, the incident caused financial losses, besides emotional ones. I lost the two flights I had booked from Madrid to my home city, Chisinau, where the wedding was taking place - flights scheduled for the 19th of August. I had to encounter additional, unexpected living costs and expenses in Montreal, which I was definitely not prepared for. I had a friend who offered to host me for this remaining week, but of course I still had to buy my food and pay for transportation. And naturally, they had to encounter costs as well by hosting me (i.e. additional utilities used etc.)! I am sincerely upset with how the airlines, both Austrian Airlines and Air Canada responded to this. None of them assumed responsibility for the incident nor offered absolutely any help financially to support me throughout this extra tough week spent in Canada. Austrian Airlines blamed Air Canada for the situation. Air Canada blamed the strike. It is disappointing to see such a level of unaccountability.- Montreal-Madrid
- Economy
Miroslava G
Verified | Aug 30, 2025Krakow-Montreal
Economy
Strike
Flight AC845 on August 18 was canceled due to Air Canada strike. First available flight to Montreal I was able to rebook only for August 24. I was stuck in Krakow for the 6 extra days due to a Air Canada strike.- Krakow-Montreal
- Economy
Mansureh S
Verified | Aug 29, 2025Tehran-Amsterdam
Economy
Influence by other flights
I have contacted KLM multiple times, but I only received two email responses from the same staff member. She referred me to Article 9, which I found irrelevant to my case. In addition to their two responses, I enclosed the PDF showing that the reason given for denying me boarding was 'awaiting payment,' even though I was ready to pay the pet fee from RSN to AMS. However, they did not accept the same payment method that I used for the departure flight from AMS to RNS. They asked me for a physical bank card, but I normally do not carry one and always use Apple Pay. If Apple Pay was accepted by KLM at AMS, why was it not accepted at RSN?- Tehran-Amsterdam
- Economy
Khaled A
Verified | Aug 28, 2025Birmingham-Cairo
Economy
Successful claim
Influence by other flights
Due to a delay on the first leg of my trip, I missed my connecting flight. While other passengers were rebooked onto earlier flights, I was placed on a connection departing nearly 24 hours later, resulting in a total delay of more than 3 hours at my final destination. During this time, Lufthansa failed to meet its duty of care: β’ I was only provided a hotel between 4:00 AM and 8:00 AM (β4β5 hours), which was insufficient. β’ For the remaining 19+ hours, I had no accommodation and was forced to stay inside the airport without proper rest facilities. β’ Food vouchers were issued late and were valid only at limited outlets (many closed or serving only pork, which I cannot eat due to religious reasons). β’ A shower voucher worth β¬6 was issued, while the actual cost was β¬15, forcing me into repeated trips between the service desk and shower counter. Each time I had to re-enter security, which also meant that any water or drinks I purchased were confiscated, leaving me further dehydrated and uncomfortable. This left me physically exhausted, without proper rest for more than 12 hours, and without adequate access to food, water, or comfort. Additionally, due to this disruption I missed an important business meeting scheduled for Saturday morning and effectively lost my entire weekend. Since I work on Saturdays, I also lost one dayβs wages (approximately Β£120). Under EU261, I am entitled to compensation of β¬600 for this disruption. I also request reimbursement of my out-of-pocket expenses and the additional financial loss I incurred due to Lufthansaβs failure to provide proper care. Please confirm and process my β¬600 compensation along with reimbursement of these documented losses. I expect a response within the statutory 2-month period under EU261.- Birmingham-Cairo
- Economy
- Successful claim
Gagan M
Verified | Aug 27, 2025Frankfurt-Bangalore
Economy
No reason given
We tried claiming through flight right. The flight was postponed on 17th January. I had to stay at friends place with travel of 4 times to airport. It got stressful for one day.- Frankfurt-Bangalore
- Economy
Henriet V
Verified | Aug 26, 2025Amsterdam-Johannesburg
Economy
Claim escalated to airline
No reason given
On July 27, 2025, at 11:01 AM, we received notification that our original Lufthansa flight LH999 from Amsterdam to Frankfurt was cancelled. This flight was part of our booked journey to Johannesburg, South Africa, with the following itinerary: β’ Original itinerary: β’ July 27 β 19:25 Amsterdam β 20:35 Frankfurt (LH999) β’ July 27 β 22:05 Frankfurt β July 28 β 08:35 Johannesburg (LH572) At 13:12 on the same day, we received an alternative travel proposal, which we accepted: β’ Revised itinerary: β’ July 27 β 20:35 Amsterdam β 06:10 Nairobi (KQ117) β’ July 28 β 07:45 Nairobi β 10:55 Johannesburg (KQ760) Unfortunately, flight KQ117 departed with a delay of 1 hour and 2 minutes and arrived 1 hour and 10 minutes late in Nairobi, causing us to miss our connecting flight KQ760. At Nairobi Airport, we were offered an unacceptable alternative that would split our family of four across two different flights. We declined this and agreed to travel together on a later flight: β’ New flight: β’ July 29 β 07:45 Nairobi β 10:55 Johannesburg (KQ760) As a result, we experienced more than a full day of travel delay. Additionally, we missed a prepaid overnight stay in Johannesburg (Northern Region β Sandfields), for which we paid R3,000. The invoice is attached. Legal basis We kindly request compensation based on EU Regulation 261/2004, which applies to: β’ Flights departing from the EU, regardless of the airline. β’ Cases of cancellation, delays of more than 3 hours upon arrival, and missed connections. Under this regulation, we are entitled to: 1. Compensation of up to β¬600 per person for flights over 3,500 km with a delay of more than 4 hours upon arrival. 2. Care and assistance, including meals, communication, and hotel accommodation if necessary. 3. Reimbursement of additional costs, such as the missed accommodation, if these are demonstrable and directly caused by the delay. We therefore request: β’ Compensation of β¬600 per person for four travellers, totalling β¬2,400. β’ Reimbursement of R3,000 for the missed overnight stay.- Amsterdam-Johannesburg
- Economy
- Claim escalated to airline
Loek V
Verified | Aug 26, 2025Amsterdam-Johannesburg
Economy
Claim escalated to airline
No reason given
On July 27, 2025, at 11:01 AM, we received notification that our original Lufthansa flight LH999 from Amsterdam to Frankfurt was cancelled. This flight was part of our booked journey to Johannesburg, South Africa, with the following itinerary: β’ Original itinerary: β’ July 27 β 19:25 Amsterdam β 20:35 Frankfurt (LH999) β’ July 27 β 22:05 Frankfurt β July 28 β 08:35 Johannesburg (LH572) At 13:12 on the same day, we received an alternative travel proposal, which we accepted: β’ Revised itinerary: β’ July 27 β 20:35 Amsterdam β 06:10 Nairobi (KQ117) β’ July 28 β 07:45 Nairobi β 10:55 Johannesburg (KQ760) Unfortunately, flight KQ117 departed with a delay of 1 hour and 2 minutes and arrived 1 hour and 10 minutes late in Nairobi, causing us to miss our connecting flight KQ760. At Nairobi Airport, we were offered an unacceptable alternative that would split our family of four across two different flights. We declined this and agreed to travel together on a later flight: β’ New flight: β’ July 29 β 07:45 Nairobi β 10:55 Johannesburg (KQ760) As a result, we experienced more than a full day of travel delay. Additionally, we missed a prepaid overnight stay in Johannesburg (Northern Region β Sandfields), for which we paid R3,000. The invoice is attached. Legal basis We kindly request compensation based on EU Regulation 261/2004, which applies to: β’ Flights departing from the EU, regardless of the airline. β’ Cases of cancellation, delays of more than 3 hours upon arrival, and missed connections. Under this regulation, we are entitled to: 1. Compensation of up to β¬600 per person for flights over 3,500 km with a delay of more than 4 hours upon arrival. 2. Care and assistance, including meals, communication, and hotel accommodation if necessary. 3. Reimbursement of additional costs, such as the missed accommodation, if these are demonstrable and directly caused by the delay. We therefore request: β’ Compensation of β¬600 per person for four travellers, totalling β¬2,400. β’ Reimbursement of R3,000 for the missed overnight stay.- Amsterdam-Johannesburg
- Economy
- Claim escalated to airline
Teun V
Verified | Aug 26, 2025Amsterdam-Johannesburg
Economy
Claim escalated to airline
No reason given
On July 27, 2025, at 11:01 AM, we received notification that our original Lufthansa flight LH999 from Amsterdam to Frankfurt was cancelled. This flight was part of our booked journey to Johannesburg, South Africa, with the following itinerary: β’ Original itinerary: β’ July 27 β 19:25 Amsterdam β 20:35 Frankfurt (LH999) β’ July 27 β 22:05 Frankfurt β July 28 β 08:35 Johannesburg (LH572) At 13:12 on the same day, we received an alternative travel proposal, which we accepted: β’ Revised itinerary: β’ July 27 β 20:35 Amsterdam β 06:10 Nairobi (KQ117) β’ July 28 β 07:45 Nairobi β 10:55 Johannesburg (KQ760) Unfortunately, flight KQ117 departed with a delay of 1 hour and 2 minutes and arrived 1 hour and 10 minutes late in Nairobi, causing us to miss our connecting flight KQ760. At Nairobi Airport, we were offered an unacceptable alternative that would split our family of four across two different flights. We declined this and agreed to travel together on a later flight: β’ New flight: β’ July 29 β 07:45 Nairobi β 10:55 Johannesburg (KQ760) As a result, we experienced more than a full day of travel delay. Additionally, we missed a prepaid overnight stay in Johannesburg (Northern Region β Sandfields), for which we paid R3,000. The invoice is attached. Legal basis We kindly request compensation based on EU Regulation 261/2004, which applies to: β’ Flights departing from the EU, regardless of the airline. β’ Cases of cancellation, delays of more than 3 hours upon arrival, and missed connections. Under this regulation, we are entitled to: 1. Compensation of up to β¬600 per person for flights over 3,500 km with a delay of more than 4 hours upon arrival. 2. Care and assistance, including meals, communication, and hotel accommodation if necessary. 3. Reimbursement of additional costs, such as the missed accommodation, if these are demonstrable and directly caused by the delay. We therefore request: β’ Compensation of β¬600 per person for four travellers, totalling β¬2,400. β’ Reimbursement of R3,000 for the missed overnight stay.- Amsterdam-Johannesburg
- Economy
- Claim escalated to airline
Maria Lezita S
Verified | Aug 25, 2025Dresden-Porto
Economy
No reason given
They gave me an alternative flight. But the alternative was to catch 3 different planes. It was to fly out that night, but stay overnight in Zurich, the next morning flight to Lisbon, and then fly to Porto. I would lose almost more than 24 hours after and incur way more expenses. It was not possible.- Dresden-Porto
- Economy
Jaehoon Y
Verified | Aug 23, 2025Genoa-Seoul
Economy
No reason given
On the day of departure, before 1hour of the time of departure in front of the gate, we were announced the re-scheduling of the flight schedule 30mins from the scheduled time. Then it kept get rescheduled until nearly an hour and a half from scheduled time and the airline mentioned that it is not "delayed" as the reason of delay is the airport not approving something or what. I do not remember exact wordings but they kept mentioning that is not officially "delay" which made me worried and nervous.- Genoa-Seoul
- Economy
Jelle S
Verified | Aug 22, 2025Amsterdam-Johannesburg
Economy
Claim escalated to airline
No reason given
Passenger name: Jelle SprΓ©e Number of passengers: 4 (family) Original itinerary: July 27 β 19:25 Amsterdam β 20:35 Frankfurt (LH999 β cancelled) July 27 β 22:05 Frankfurt β July 28 β 08:35 Johannesburg (LH572) Alternative itinerary (accepted): July 27 β 20:35 Amsterdam β July 28 β 06:10 Nairobi (KQ117 β delayed) July 28 β 07:45 Nairobi β 10:55 Johannesburg (KQ760 β missed) Final itinerary (after missed connection): July 29 β 07:45 Nairobi β 10:55 Johannesburg (KQ760) Total delay: Over 24 hours Missed prepaid accommodation: R3,000 (invoice attached - β¬146,62) Health impact: I have diabetes type 1; delay caused serious disruption to medical routine, lack of access to meals and medication, and emotional distress. Claim basis: EU Regulation 261/2004 Requested compensation: β¬600 per passenger (total β¬2,400) Reimbursement of R3,000 for missed hotel- Amsterdam-Johannesburg
- Economy
- Claim escalated to airline
Karin J
Verified | Aug 20, 2025Detroit-Munich
Economy
Lufthansa lost my wedding dress and ruined my wedding.
Lufthansa lost my wedding dress, suit, ring boxes, vow boxes, and fiance's suit and shoes. They didn't even load it onto the origin floght. They began to deliver it but said it wouldn't make it in time. So we asked them to change it to collection at the nearest airport 3 hours away. They confirmed they changed to pick up and I would be able to pick it up that same night. We paid for a taxi and a rental car to make a 6 hour round trip in order to pick up my wedding dress so I would have it before my wedding the next day. Half way to the airport, they notify us that a courier picked up the luggage instead because the airport staff at Lufthansa Innsbruck did not even read the change notice. They said they could not confirm the delivery would make it there before my wedding. We lost so much money and drove almost 4 hours round trip to get my wedding dress but because the staff couldn't be bothered to read the change notice I still won't have my wedding dress in time. Lufthansa is the worst service and does not deserve business. You ruined my wedding, cost me exorbitant money, all because of your own incompetence.Overall
- Lost my wedding dress
- Nothing
- Detroit-Munich
- Economy
- Loss: β¬2000
- Desired solution
JiΕΓ H
Verified | Aug 20, 2025Prague-Las Vegas
Economy
No reason given
I was informed my flight was cancelled no more than 8 hours before it was supposed to depart. Quickly, I was rebooked onto a different flight with Edelweiss and instead flew through Zurich, but the flight from Zurich left much later than the Flight I was supposed to be on from Frankfurt. This was done automatically and meant my journey would be much longer as the flight to Zurich left at 6:20 which is only about 20 minutes after the flight to Frankfurt was supposed to go but I got to LAS much later. The screenshot email I am attaching is the email I got from them after I tried claiming it a few months later.- Prague-Las Vegas
- Economy
Adrian A
Verified | Aug 19, 2025Toronto-Porto
Economy
Strike
The workers went on strike and cancelled many flights due to that. The airline gave me an alternative flight for 5 days later, but after 2 hours they contacted me to tell me that they would only refund the money for the tickets, without an alternative flight.- Toronto-Porto
- Economy
OndΕej H
Verified | Aug 18, 2025Beijing-Prague
Economy
No reason given
PΕed odletem z Pekingu nΓ‘m oznΓ‘mili zpoΕΎdΔnΓ, pak dalΕ‘Γ o 40 min nakonec jsme pΕiletΔli mΓsto v 19:15 aΕΎ nΔkde kolem 21:00 do Mnichova mezitΓm odletΔlo letadlo v 20:40 stejnΔ leteckΓ© spoleΔnosti co mΔli navazovat i s kufry. LetΔli jsme aΕΎ druhΓ½ den v 8:05 do prahy- Beijing-Prague
- Economy
Dharshan S
Verified | Aug 16, 2025Duesseldorf-Mahebourg
Economy
No reason given
i did send a claim to Luftansa Article 7 of EU Regulation 261 with a deadline till 22.08.2025 to provide an update. I fear they will not reply. (I attached the letter) Also, when i click the submit button, i didnt receive any confirmation that the claim was registered to be reviewed. Thus, im comming to AirAdvisor if you could push this claim for me.- Duesseldorf-Mahebourg
- Economy
Bibi Ayesha Mohiyuddin Basha D
Verified | Aug 16, 2025Mumbai-Gothenborg
Economy
Weather conditions
Flight supposed to depart from BOM at 2.45am, departed at 8am in the morning. Every hour we were told to wait for new information, boarding will soon start. But we had to wait without sleep until morning. Because of this connecting flight was also missed. Airline issued boarding passes for another flight which departed from FRA at 16.45. Because of this, we couldn't reach destination on time. All plans from airport to the town Trollhattan(Sweden) was delayed. We were very exhausted.- Mumbai-Gothenborg
- Economy
Zareena Mohideenbasha D
Verified | Aug 16, 2025Mumbai-Gothenborg
Economy
Weather conditions
The flight was supposed to start at 2.45am, but was delayed due to weather. We were not told how many hours, there was no clear information. Without sleep we were waiting and finally onboarded around 7.30am and flight started at 8am IST. Connection flight was missed, so next connecting flight was arranged at 16.45 from Frankfurt. Airlines issued new boarding pass from FRA to GOT. We did spend some amount on food, but didn't collect invoice. we were exhausted, so couldn't focus on anything but reaching the final destination.- Mumbai-Gothenborg
- Economy
Anastasia K
Verified | Aug 16, 2025Sofia-Lisbon
Economy
No reason given
Hello.i had transit fly from sofiavto frankfurt and after that from frankfurt to lisbon.because o delay of tbe fly i lost my lufthansa fly and the arange me other fly with portogal airlines.but my checked in two lagages does not come .i was reffered to bagage tesk and i done my report and they gave me number ..LISTP45492- Sofia-Lisbon
- Economy
Jesse S
Verified | Aug 15, 2025Marseille-San Francisco
Economy
Our flight from Marseilles was delayed getting to Munich so we missed our connecting flight in Munich to San Francisco. So we had to stay the night in Munich and then fly to Frankfurt the next morning and transfer to a plane going to SFO in Frankfurt.
- Marseille-San Francisco
- Economy
Elizabeth W
Verified | Aug 15, 2025Marseille-San Francisco
Economy
We missed our connecting flight due to a delay with the first leg. We were given a hotel room and then tickets to Frankfurt, and then FRA to SFO. I have celiac disease so I could not eat any food at the hotel. We had also paid for specific upgrade seats on our MUC to SFO flight that we did not get to use. The airline could not give us a direct flight to SFO from MUC so we had a very extended travel time of over 36 hours with an additional leg. Our luggage was also delayed by a day or two.
- Marseille-San Francisco
- Economy
Francesco Z
Verified | Aug 14, 2025Ottawa-Lamezia
Economy
Technical problems
There was a technical issue with the airplane that could not be resolved. After several delays they ended up changing my flight when they realized I wouldnβt make me connection to Munich from Toronto. That new flight got delayed as well and had to reroute to Rome. Which was a later flight and I had to take the afternoon flight to Lamezia. Delaying the entire arrival to my final destination. When I arrived they never sent my luggage. It was stuck in Toronto. The luggageβs didnβt arrive until 4 pm the next day. The 39th.- Ottawa-Lamezia
- Economy
Bedis C
Verified | Aug 11, 2025Tunis-Philadelphia
Economy
Technical problems
Delay notification for flight was informed by mail 12h before the flight. we havent no internet coverage so we realized that 4hours before the intial flight time. we had a car rental that we already return and we were at the airport early. after realizing the delay we had no way to book another rental cars, everything was booked so we had to take a taxi to a friend house (taxi in Tunisia has no receipt or transactions proofs) we couldn't book a nearby hotel because we hadn't enough money so we been struggling with luggage to find where to stay. Also we had to get dinner and breakfast but we cant have a receipt for that as well because our choice were limited with few open restaurants for frame time between 23:00 and 6;00am, again Tunisia its not very digitalized country and almost everything runs on cas.- Tunis-Philadelphia
- Economy
Ketevan G
Verified | Aug 11, 2025Tbilisi-Frankfurt
Economy
No reason given
Hallo, The flight LH97 was cancelled, I have followed the suggested rebooking Hello, The flight LH97 was canceled. I followed the suggested rebooking path, but after multiple rebookings, Lufthansa kept canceling the confirmed rebooked boarding passes, which caused a big disruption and conflicted with my plans.- Tbilisi-Frankfurt
- Economy
Annabelle B
Verified | Aug 9, 2025Brussels-Montreal
Economy
Weather conditions
more than 5 hours delay. we were suppose to visit MontrΓ©al in the afternoon and arrived too late to visit. I will fill another form for my daughter (19) as I can not add her here and also for my son (15).- Brussels-Montreal
- Economy
Walentin W
Verified | Aug 8, 2025San Francisco-Stockholm
Economy
Strike
What time did you arrive at your final destination? - I arrived one day later than scheduled due to the delay. What did the airline tell you, and when? - They informed me at the airport that the delay was caused by strikes. What care did the airline provide, if any? - No additional care or compensation was provided at the time. How did the incident inconvenience you? - The delay caused me to miss one full workday. Did you miss an event or lose money? - Yes, I lost income due to the missed workday.- San Francisco-Stockholm
- Economy
Zayhira T
Verified | Aug 8, 2025Manchester-Schonefeld
Economy
No reason given
On August 1st, after having two flights cancelled by KLM we were passed off the Lufthansa. We were told by both airline's staff that we would be refunded any costs that were charged by both airline's and any food we bought due to having to wait for over 4hrs. I paid for my luggage and the cost of my cat twice. We also had to eat food for obvious reasons. When we landed in Frankfurt for our connecting flight to Berlin we were told that our flight had been cancelled AGAIN and we would have to wait until 8pm until the next one because 3 flights had been cancelled that day. This was extremely hard to hear as we had a sensitive pet with us and this was supposed to be an easy quick day of travel with a reputable airline. We were incredibly stressed out and had to feed ourselves again in the airport after being reassured by Lufthansa staff that we would be refunded for any and all costs accumulated. They even said it over the intercom to everyone to keep their receipts and that they would be refunded by the airline. We expect this compensation after being put through hell and arriving almost a full 12hrs after our expected arrival in Berlin and spending far more than expected on food and luggage and transporting my animal.- Manchester-Schonefeld
- Economy
Akiah T
Verified | Aug 7, 2025Manchester-Schonefeld
Economy
No reason given
On August 1st we were scheduled to take a flight at 5:55am with KLM which was cancelled the night before, in the morning we arrived for a rebooked flight for 8:55am with KLM and were informed that it had been cancelled/overbooked as well. After having two of our flights cancelled by KLM we had to be passed off to Lufthansa for a flight at 11:30am. We had to repay for all of our luggage and the cat that I had traveling with me. We were informed by the staff at either counter repeatedly that we would be refunded for any extra fees we had to pay for the luggage and for the cat. We then had to wait an extra 4hrs in the airport and obviously needed to buy food to sustain ourselves until our flight. When we landed in Frankfurt to take our connecting flight to Berlin we were informed that it had been cancelled, in fact 3 flights had been cancelled and we would need to wait until 8pm for the next available one. My cat was absolutely distraught and so were we. This was meant to be a quick and painless flight as we are moving with a sensitive animal and this took a serious toll on our mental health and the wellbeing of my animal. We had to buy more food for obvious reasons and we did not get to our location until almost midnight. We arrived 12hrs later than expected. This is absolutely unacceptable. Lufthansa is meant to be a good airline with good repute and we paid a high price to receive quality care and good service to our destination. This was not the case and we expect compensation ND repayment for all costs accumulated.- Manchester-Schonefeld
- Economy
Loai E
Verified | Aug 7, 2025Munich-Duesseldorf
Economy
No reason given
It was 3 hours late from the original time table β¦ they tried to get us travelling by train but we refused- Munich-Duesseldorf
- Economy
Stephanie T
Verified | Aug 6, 2025Barcelona-Frankfurt
Economy
No reason given
Flight was cancelled as I arrived at the airport. No alternative was available on the 1st of August, nor on the 2nd of August, therefore I decided to go back home and not flight to Frankfurt as arriving on 3rd of August would have defeated the purpose of the flight (I was joining my husband for the weekend). I would also like to request a refund for the return ticket that I never took on Monday 4th of August at 09:50- Barcelona-Frankfurt
- Economy
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