Lufthansa complaints: comments, page 3
725 comments
Kristin MarΓΈy S
Verified | Jun 2, 2026
Split-Oslo
Economy
Technical problems
Dear Lufthansa. We tried to do all with the chatboot and AI - but did not succeed. Our flight was delayed from Split to Munich cause of the weather conditions on the 31 May. And therefore - me and my Iver-Storm MarΓΈy Stockman missed our connecting Lufthansa Flight to Oslo the same evening. We were booked on a new flight on the 1st of June - but this flight was also cancelled due to technical reasons. We were offered then train tickets to Frankfurt - but then we could not get in time to our connecting Lufthansa flight in Frankfurt on time to Oslo. I was then unfortunately put in a position to by new flight tickets for me and my son with another flight and company to Oslo. We arrived Oslo 1st June at approx. 1900. My son and I lost one day of working - as we both were expected at work on Monday 1st June. We got vouchers for taxi and hotel. Kind regards Kristin Stockman
- Split-Oslo
- Economy
Shaun L
Verified | Jun 1, 2026London-Cape Town
Economy
Our flight out of Heathrow was delayed which meant we missed our connecting flight to Cape Town. We then had to take a taxi to a hotel in Frankfurt with no luggage. We then had to fly to Paris the next morning and spend all afternoon in the airport before eventually flying to Cape Town that evening. This was very challenging and caused us to miss a doctors appointment in Cape Town as well as the physical and mental struggle dealing with a child having to go to a hotel, travel to an additional country.
- London-Cape Town
- Economy
Pasquale C
Verified | Jun 1, 2026Naples-Amsterdam
Economy
No reason given
This is the email I sent to Lufthansa: I am writing to formally claim compensation and reimbursement under Regulation (EC) No 261/2004 in relation to the cancellation of flight LH339 on 01 June 2026. Passenger: Pasquale Capasso Original flight: LH339, Naples (NAP) β Frankfurt (FRA) Scheduled departure: 06:00, 01 June 2026 Status: Cancelled Flight LH339 was cancelled and I was automatically rebooked onto an alternative connection via Zurich (LX1711 NAPβZRH, then onward to Amsterdam). This alternative routing was not a reasonable substitute, as it did not allow me to reach my final destination β Amsterdam (AMS) β by the morning, which was required for a professional commitment. As a result, I was obliged to purchase an alternative ticket at my own expense in order to arrive in time. Replacement flight purchased: KL2099 Naples β Paris CDG (dep. 06:05) + KL1404 CDG β Amsterdam (arr. 10:55), 01 June 2026 Total cost: GBP 930.00 Payment method: American Express I am accordingly claiming: 1. Reimbursement of alternative transport costs: GBP 930.00 (Article 8, EU261/2004) 2. Standard compensation of EUR 250 for a flight under 1,500km (Article 7, EU261/2004) Please note that the β¬348.61 refund on the original ticket has already been processed, and I am not seeking duplication of that amount. I request a response within 14 days. Should I not receive a satisfactory resolution, I will escalate this matter to the Civil Aviation Authority (CAA) and consider further action through the relevant ADR scheme.- Naples-Amsterdam
- Economy
Natha H
Verified | May 31, 2026Rome-Bangkok
Economy
No reason given
My flight was scheduled on 31 May 2026 at 18:55 and I got a text that my flight was cancelled at 14:15 while I was trying to reach out to airline by live chat it was not possible possibly due to many passengers was trying to do the same thing. Then I got a text stated that the airline rebook my flight via India airline instead at 20:50. However I was not given any alternative or anything to choose my flight. So I tried to call the airline while I took a taxi to airport and reached around 16:00. While I was on call around 30 mins with the airline they still cannot change my flight as I requested and the operator asked me to go to the check in counter. At the check in the staff at the counter made some call and checking and wrote me a piece of paper with a Turkish flight number TK1864 and said my flight is changed to this and asked me to walked to terminal 3 and go to counter 301. When I got there there were already a very long queue of many passengers of Turkish airline and I queue for over an hour before the staff at the counter told me she cannot find my name on the booking at Turkish airline. I was upset they tried to call Lufthansa and asked me to walk back to Terminal 1 to again go to Lufthansa counter. The staff at the counter could not give me clear solution on what happened and kept me waiting and said the flight was overbooked. It was around 18:30 that they finally told me that there were no flight until tomorrow and they could book me a Swiss airline instead and gave me a paper of what I can claim for hotel, meal etc but the claim budget was very low. They did not give me anything to sign and even took the paper her colleague wrote to me on the Turkish flight info back. They are not very professional and not nice to have passengers walk back and forth. Not good service at all.- Rome-Bangkok
- Economy
Caroline V
Verified | May 31, 2026Helsinki-Faro
Economy
Problems at airport
I have a retreat that starts at 4 pm at Lagos in Portugal 31st of May. With the cancelled flight FRA - FAO and this new itinerary Iβll Will arrive at least 12 hours later than expected and will miss the first day programme totallyβ¦ between 4pm and 10pm. A retreat that has costed me 1100β¬ for a few days.. My flight ticket was also very extensive - but I choose to book these flight so I would arrive near to Lagos and retreat center. New the rearranged flight via Lisbon (TP573) is now informed delayed and I have only 30min to change flight in Lisboa..so lets see where when I will arrive with my checked baggage at Faro.- Helsinki-Faro
- Economy
Rishi V
Verified | May 30, 2026London-Munich
Economy
No reason given
My flight from London Heathrow to Munich on 13 May 2026 scheduled for 20:35 was cancelled and I was rebooked onto the 07:30 flight on 14 May. Although Lufthansa offered hotel accommodation, transport and meal support, these services were not successfully provided. The transfer bus to the hotel never arrived. After arranging and paying for my own taxi to the Premier Inn Terminal 5, I was informed there were no rooms available. I then attempted to find accommodation at two additional hotels, which were also full, before paying for another taxi back to Heathrow. I also attempted to use the provided meal support at CafΓ© Nero, but staff informed me they could not process it, leaving me to purchase food at my own expense. As a result, I was unable to secure accommodation and had to remain overnight in Heathrow Terminal 2 until my rebooked flight departed the following morning.- London-Munich
- Economy
Vladimira T
Verified | May 29, 2026Naples-Prague
Economy
Claim escalated to airline
No reason given
Lufthansa is blaming on bad weather but cancelled the flight in the morning, many hours before there was "bad weather" - the bad weather was just some rain. We were sitting at the airport for 5 hours and for a big airport like Frankfurt, there were only few cancellations and ALL were by Lufthansa. They are hiding behind the bad weather, but timing is showing they cancelled before any bad weather. We landed also 90 minutes before the scheduled flight was supposed to go and there were no problems. There were no disruptions for other airlines, so they cannot blame on that. I can provide you with more information by email, but pls judge if there is any chance of getting anything since they are defending by bad weather. Here you would need to go deeper than accepting it. There should be proof that other airlines were also cancelling (they were not). And also big point is that they cancelled several flights already in the morning, before the "bad weather"- Naples-Prague
- Economy
- Claim escalated to airline
Janice D
Verified | May 22, 2026Amsterdam-Washington
Economy
In addition to the voucher I received upon being denied boarding, I contacted Lufthansa by phone on April 27, 2026. I was told compensation would be credited to the method of original payment. I explained that Viking River Cruises made the booking and paid for the flight. The representative then took my credit card number and said she credited 1200 euros to my account for me and my traveling companion and it would post within seven days. That has not happened.
- Amsterdam-Washington
- Economy
Mingrui L
Verified | May 21, 2026Dublin-Taipei
Economy
Claim escalated to airline
Influence by other flights
Dear Lufthansa Customer Relations, My original flight itinerary was disrupted due to a Lufthansa flight delay, which caused me to miss my connecting flight to Taiwan. I was rebooked on an alternative route and arrived at my final destination much later than originally scheduled. I would like to request compensation for the delay and reimbursement for any necessary expenses caused by the disruption. I also request an official delay/disruption certificate for insurance and claim purposes. Attached are my booking confirmation, boarding passes, rebooking information. Sincerely, Ming Rui Lu- Dublin-Taipei
- Economy
- Claim escalated to airline
Pareshkumar D
Verified | May 17, 2026Ahmedabad-Houston
Economy
I missed my connected flight at Delhi India and my luggage came to Houston and I just got back to Houston today
- Ahmedabad-Houston
- Economy
Rares Andrei P
Verified | May 17, 2026Geneva-Bucharest
Economy
Claim escalated to airline
The delay GVAβMUC caused us to miss our connection to Bucharest had a direct and significant impact on both travelers, especially on my sonβs well-being. Despite our best efforts and the critical importance of catching this flight, we arrived at the gate only 10 minutes after the scheduled departure. Given this minimal delay, the connecting flight could reasonably have waited, considering the circumstances and the airlineβs responsibility to ensure passenger connections. β’ Additionally, the rebooked flight from Munich to Bucharest (VL1654) was delayed by 30 minutes. Upon arrival, we experienced an additional and unnecessary delay, as we were kept waiting inside the aircraft for almost half an hour after landing. This prolonged confinement further impacted our comfort and well-being, adding to the overall disruption caused by the initial delay. β’ In addition to the overall lack of consideration shown during this contractual relationship, one of the β¬15 vouchers provided as βcompensationβ was invalid.
- Geneva-Bucharest
- Economy
- Claim escalated to airline
Octavian P
Verified | May 17, 2026Geneva-Bucharest
Economy
Claim escalated to airline
The flight delay GVAβMUC that caused us to miss our connection to Bucharest had a direct and significant impact on both travelers, especially on my sonβs well-being. Despite our best efforts and the critical importance of catching this flight, we arrived at the gate only 10 minutes after the scheduled departure. Given this minimal delay, the connecting flight could reasonably have waited, considering the circumstances and the airlineβs responsibility to ensure passenger connections. β’ Additionally, the rebooked flight from Munich to Bucharest (VL1654) was delayed by 30 minutes. Upon arrival, we experienced an additional and unnecessary delay, as we were kept waiting inside the aircraft for almost half an hour after landing. This prolonged confinement further impacted our comfort and well-being, adding to the overall disruption caused by the initial delay. β’ In addition to the overall lack of consideration shown during this contractual relationship, one of the β¬15 vouchers provided as βcompensationβ was invalid.
- Geneva-Bucharest
- Economy
- Claim escalated to airline
Justyna F
Verified | May 16, 2026New York-Wroclaw
Economy
Claim escalated to airline
Problems at airport
As a result of the initial flight delay, I missed my connecting flight LH1374 from Frankfurt to WrocΕaw on 27 April 2026, which was originally scheduled to arrive at 14:25. Lufthansa subsequently rebooked me on a later service, with an actual arrival time of 22:15 in WrocΕaw. This constitutes a total delay of 7 hours and 50 minutes at my final destination. The fact that Lufthansa itself proactively rebooked me with the message: "As your original journey with LH1374 from Frankfurt to WrocΕaw on 27 April 2026 can no longer take place as scheduled, we have rebooked you" β confirms that the disruption was acknowledged by the airline.- New York-Wroclaw
- Economy
- Claim escalated to airline
Sharon M
Verified | May 15, 2026Malta-Florence
Economy
Our flight from Malta to Frankfurt was delayed. I made my flight connection to Florence, however, my baggage did not arrive. It was May 1 and there were barely any shops open. I was able to buy some things that I needed, but I was not able to find quite the right things that would have helped a lot.
- Malta-Florence
- Economy
Amna Samir Esgjarjar A
Verified | May 9, 2026Stockholm-Palermo
Economy
We flied from Stockholm to Palermo via Lufthansa. The last tranfer was operated by ITA airways from Rome to Palermo. When we arrived they told us my luggage was still in Rome and that it will arrive later. They told to me to by all the things I need while i wait for my baggage to come. I had to wait 2 days. Here are my reciepts for compensation because I did not get my bagage on time. This ruined half my trip. And now ITA airways are not helping me with anything and its not possible to get in touch with them.
- Stockholm-Palermo
- Economy
Annery F
Verified | May 7, 2026Tokyo-Birmingham
Economy
Claim escalated to airline
No reason given
They changed my flight from FRA to Birminham from the 9th May to the 10th βΒ So I will need to get a hotel on the 9th- Tokyo-Birmingham
- Economy
- Claim escalated to airline
Flavia Z
Verified | May 5, 2026Mexico City-London
Economy
No reason given
We contacted the airline to get reimbursement for expenses but back then I didnβt know we could get compensation for the delay. After the initial delay from Mexico to Munich, we had to take two flights in order to arrive at London. Munich to Zurich (15:35-16:30) and Zurich to Heathrow (LX338 / 18:25-19:15). They provided is with food vouchers we were unable to use because we didnβt have our boarding passes.- Mexico City-London
- Economy
Shin- Yun L
Verified | Apr 28, 2026London-Venice
Economy
I also raised this issue with my bank, who advised me to contact you directly. I subsequently reached out using the contact details provided, however I did not receive any response. This lack of response has further delayed the resolution of this matter and contributed to the overall inconvenience and distress caused.
- London-Venice
- Economy
Andriy B
Verified | Apr 28, 2026Krakow-Lisbon
Economy
No customer service at all! AI is total fail!
My booking 7KOYYH was cancelled due to strike in Munich and was rebooked to LOT via Madrid (from KRK to LIS). In original ticket I paid for additional checked in bag and that was not rebooked. SO I paid again for the checked baggage. I need to refund my extra service which I paid for in original ticket. AND THAT IS NOT POSSIBLE!!! Live chat AI is damn fail. I spent 2 weeks trying to reach a real human and no luck. I can't physically post a refund request- Krakow-Lisbon
- Economy
Camilla C
Verified | Apr 27, 2026Bangkok-Munich
Economy
FORMAL INCIDENT REPORT Lufthansa Flight LH773 - Denial of Boarding / Passenger Rights Violation Date of Report: 28 April 2026 Incident Date: 24 April 2026, 22:40 (Bangkok Time) Location: Bangkok International Airport (BKK) Complainant: Camilla Costa (Portuguese National) INCIDENT SUMMARY Denied boarding on Lufthansa flight LH773 (Bangkok β Munich) due to name discrepancy on ticket ("Camilla Camilla" vs. legal name "Camilla Costa"). Valid Portuguese passport confirmed correct identity. Critical Issue: Zero assistance provided by Lufthansa after denial. No rebooking No accommodation No meals or communication Abandoned at airport at 22:40 as solo female traveler in foreign country FLIGHT DETAILS FieldDetailsAirlineLufthansa (LH773)RouteBangkok (BKK) β Munich (MUC)Booking ReferenceYMZ76OTicket Number220 9491037317Date24 April 2026 FINANCIAL IMPACT CostAmountOriginal flight (lost)β¬2,119.41Seat reservations (lost)β¬99.00Emergency rebookingβ¬1,379.91Emergency accommodation/transportβ¬150.00Emotional distress & business lossβ¬650.00Montreal Convention breach damagesβ¬550.00TOTAL CLAIMβ¬5,048.32 LEGAL VIOLATIONS Montreal Convention Article 4 - Wrongful denial of boarding without assistance Montreal Convention Article 9 - Failure to provide mandatory assistance EU Regulation 261/2004 - Passenger rights violations IATA Standards - Denial of boarding protocols SUPPORTING EVIDENCE Boarding passes (both flights) Booking confirmations & payment receipts Valid Portuguese passport Flight schedules & timeline Emergency expense receipts Email correspondence DEMAND Full compensation of β¬5,048.32 for all costs and damages. Expected Response: Within 7 days. Submitted by: Camilla Costa Date: 28 April 2026
- Bangkok-Munich
- Economy
Anton R
Verified | Apr 27, 2026Warsaw-Miami
Economy
Strike
The flight was cancelled due to strike action. The airline initially proposed several alternative flights; however, none of them were suitable for our planned schedule. Only after contacting the call centre were we offered an alternative that was, to some extent, acceptable. The disruption occurred on my 30th birthday. We were originally scheduled to arrive in Miami no later than 3:00 p.m.; however, due to the circumstances, we did not arrive until the evening. As a result, all pre-arranged plans for that day had to be cancelled.- Warsaw-Miami
- Economy
Viktoriia C
Verified | Apr 27, 2026Warsaw-Miami
Economy
Strike
The flight was cancelled due to strike action. The airline initially proposed several alternative flights; however, none of them were suitable for our planned schedule. Only after contacting the call centre were we offered an alternative that was, to some extent, acceptable. Most importantly, the disruption occurred on my husbandβs 30th birthday. We were originally scheduled to arrive in Miami no later than 3:00 p.m., but due to the circumstances, we did not arrive until the evening. As a result, all pre-arranged plans for that day had to be cancelled.- Warsaw-Miami
- Economy
Anonymous member
Verified | Apr 22, 2026Economy
Terrible customer service, overcharge
Dear Sir/Madam, This is in reference to Booking ID 9TDFUH for passengers I am writing to formally raise a complaint regarding a series of issues associated with this booking, which resulted in significant financial loss, extreme stress, and a negative impact on my health. I had originally booked a return ticket and needed to extend my return by one week due to medical reasons. On March 23rd, I contacted your call center, where an agent assisted me with the rebooking. I was informed of an additional charge of CAD 1,200, which I agreed to and paid via credit card. I was clearly assured that everything was confirmed and finalized. However, one week prior to departure, I received an email requesting that I urgently contact your team. Upon doing so, I was unexpectedly informed that I would need to pay an additional CAD 6,910 due to a pricing error made by your agent. From April 4th onward, I experienced an extremely distressing experience over several days while I was in India. I repeatedly contacted your Canadian call center (as the Indian call center refused to assist), incurring significant international call charges. I spent hours on hold and engaged in continuous back-and-forth communication. During this period: I received conflicting information from multiple agents. Some agents confirmed everything was in order, while others insisted I must make additional payment or risk losing my ticket. Despite multiple escalations, I did not receive promised callbacks, even after providing my contact details. I have call logs documenting the frequency and duration of these interactions. This situation continued for four consecutive days, causing severe anxiety, sleepless nights, and aggravation of my existing medical condition. The level of stress and uncertainty I experienced was overwhelming and entirely avoidable. Eventually, on April 9th, the issue was resolved. Although every agent acknowledged that the error was on your end, I was still required to pay the CAD 1,200 to secure my return, as I had no alternative at that point. Unfortunately, the issues did not end there. On April 12th, at the airport, I encountered another issue regarding baggage allowance. My original booking included two checked bags per passenger; however, this was reduced during the rebooking process without my knowledge or consent. At the airport: Staff were unable to explain the discrepancy in baggage allowance. The system incorrectly showed charges as if for a third bag, when it was actually for the second bag. After further delays, calls, and approvals, I was still charged for baggage that should have been included. This is completely unacceptable. I did not authorize or consent to any changes in my baggage allowance, yet I was unfairly charged. The ordeal continued during boarding. Your staff instructed me to proceed with payment and then contact you regarding the baggage issue. Given the time constraint (around 1:00 PM), I complied. Shortly thereafter, I was informed that the flight was full and was asked if I would volunteer to stay back for a day. I agreed. I specifically raised concerns about timing, explaining that if I were cleared at 1:30 PM, it would be extremely difficult to complete immigration, security, and boarding within the limited time available. I was reassured that staff assistance and escort would be provided. However, at approximately 1:50 PM, I was informed that due to no-shows, I could board the flightβbut no assistance was provided as promised. I was left to rush through immigration, security, and boarding entirely on my own, without any support. This lack of coordination, inconsistent communication, and failure to honor commitments is unacceptable. What should have been a straightforward journey turned into a highly stressful and distressing experience. This was not a tripβit was a nightmare. I would like to emphasize that this entire situation stemmed from errors made by your team, yet I was left to bear the consequencesβfinancially, physically, and emotionally. Different agents across locations provided inconsistent information, and despite all acknowledging the error, no proper resolution was provided without causing significant hardship. Given that this was a medical-related trip, the stress and mishandling of the situation had an even more serious impact on my well-being. I have supporting medical documentation to substantiate this. I request the following: A full refund of the incorrectly charged baggage fees. Compensation for the ticket cost as it was handled incorrectly from the start Compensation for the financial loss, including call charges incurred. Compensation for the significant distress, inconvenience, and health impact caused. I urge you to review all call recordings and logs associated with my case, as they clearly demonstrate the extent of misinformation, mismanagement, and lack of accountability over several days. This situation is entirely unacceptable and warrants appropriate compensation. It is the airlineβs responsibility to honor what was originally agreed upon and not subject passengers to such prolonged stressβespecially when the error lies entirely on your end. I expect a fair resolution and a prompt response. Thanks and regards,- Economy
- Loss: β¬10000
- Desired solution
Anonymous member
Verified | Apr 22, 2026Bangalore-Halifax
Economy
Wrong cancellations, customer service and price
Dear Sir/Madam, This is in reference to Booking ID 9TDFUH for passenger. I am writing to formally raise a complaint regarding a series of issues associated with this booking, which resulted in significant financial loss, extreme stress, and a negative impact on my health. I had originally booked a return ticket and needed to extend my return by one week due to medical reasons. On March 23rd, I contacted your call center, where an agent assisted me with the rebooking. I was informed of an additional charge of CAD 1,200, which I agreed to and paid via credit card. I was clearly assured that everything was confirmed and finalized. However, one week prior to departure, I received an email requesting that I urgently contact your team. Upon doing so, I was unexpectedly informed that I would need to pay an additional CAD 6,910 due to a pricing error made by your agent. From April 4th onward, I experienced an extremely distressing experience over several days while I was in India. I repeatedly contacted your Canadian call center (as the Indian call center refused to assist), incurring significant international call charges. I spent hours on hold and engaged in continuous back-and-forth communication. During this period: I received conflicting information from multiple agents. Some agents confirmed everything was in order, while others insisted I must make additional payment or risk losing my ticket. Despite multiple escalations, I did not receive promised callbacks, even after providing my contact details. I have call logs documenting the frequency and duration of these interactions. This situation continued for four consecutive days, causing severe anxiety, sleepless nights, and aggravation of my existing medical condition. The level of stress and uncertainty I experienced was overwhelming and entirely avoidable. Eventually, on April 9th, the issue was resolved. Although every agent acknowledged that the error was on your end, I was still required to pay the CAD 1,200 to secure my return, as I had no alternative at that point. Unfortunately, the issues did not end there. On April 12th, at the airport, I encountered another issue regarding baggage allowance. My original booking included two checked bags per passenger; however, this was reduced during the rebooking process without my knowledge or consent. At the airport: Staff were unable to explain the discrepancy in baggage allowance. The system incorrectly showed charges as if for a third bag, when it was actually for the second bag. After further delays, calls, and approvals, I was still charged for baggage that should have been included. This is completely unacceptable. I did not authorize or consent to any changes in my baggage allowance, yet I was unfairly charged. The ordeal continued during boarding. Your staff instructed me to proceed with payment and then contact you regarding the baggage issue. Given the time constraint (around 1:00 PM), I complied. Shortly thereafter, I was informed that the flight was full and was asked if I would volunteer to stay back for a day. I agreed. I specifically raised concerns about timing, explaining that if I were cleared at 1:30 PM, it would be extremely difficult to complete immigration, security, and boarding within the limited time available. I was reassured that staff assistance and escort would be provided. However, at approximately 1:50 PM, I was informed that due to no-shows, I could board the flightβbut no assistance was provided as promised. I was left to rush through immigration, security, and boarding entirely on my own, without any support. This lack of coordination, inconsistent communication, and failure to honor commitments is unacceptable. What should have been a straightforward journey turned into a highly stressful and distressing experience. This was not a tripβit was a nightmare. I would like to emphasize that this entire situation stemmed from errors made by your team, yet I was left to bear the consequencesβfinancially, physically, and emotionally. Different agents across locations provided inconsistent information, and despite all acknowledging the error, no proper resolution was provided without causing significant hardship. Given that this was a medical-related trip, the stress and mishandling of the situation had an even more serious impact on my well-being. I have supporting medical documentation to substantiate this. I request the following: A full refund of the incorrectly charged baggage fees. Compensation for the ticket cost as it was handled incorrectly from the start Compensation for the financial loss, including call charges incurred. Compensation for the significant distress, inconvenience, and health impact caused. I urge you to review all call recordings and logs associated with my case, as they clearly demonstrate the extent of misinformation, mismanagement, and lack of accountability over several days. This situation is entirely unacceptable and warrants appropriate compensation. It is the airlineβs responsibility to honor what was originally agreed upon and not subject passengers to such prolonged stressβespecially when the error lies entirely on your end. I expect a fair resolution and a prompt response. Thanks and regards,Overall
Poor customer service, mishandled details 
none
- Bangalore-Halifax
- Economy
- Loss: β¬10000
- Desired solution
Johannes N
Verified | Apr 21, 2026Stockholm-Bangkok
Economy
Claim escalated to airline
We booked three tickets with Lufthansa with the same booking ID. We were denied boarding and they then asked of we could travel only two of us. A family with a minor on the same booking code who has 3 seats confirmed can not travel on 2 seats. When we demanded out 3 confirmed seats on our reservation they declined and said that as they had two seats compensation would only be paid for one seat. They then arranged for hotel for all three, dinner for all three and new tickets for all three but paid only compensation for my minor son Erik.
- Stockholm-Bangkok
- Economy
- Claim escalated to airline
Mohamed D
Verified | Apr 17, 2026Cairo-Calgary
Economy
I was denied boarding from airline side, I had all my documents and everything and I paid for alternative flight 704 usd back in 1 sept 2025 so actually that was so expensive
- Cairo-Calgary
- Economy
Ragai H
Verified | Apr 16, 2026Cairo-Mexico City
Economy
Strike
I'm Professor in Surgery and going Mexico city to attend a congress, my hotel booking was cancelled and also congress registration fees was nonrefundable- Cairo-Mexico City
- Economy
Almedina B
Verified | Apr 16, 2026Sarajevo-Dublin
Economy
Strike
They offered alternative flights that did not suit me with two small children. I asked for a refund for my initial flights and rebooked for a later date and paid β¬200 difference compared to my initial flight. Due to these stupid strikes I missed my mothers birthday and other plans got ruined.- Sarajevo-Dublin
- Economy
Antony G
Verified | Apr 15, 2026Singapore-Manchester NH
Economy
Strike
We had our trip cut short by a day. Organise a different flight through an alternative provider as well as Organise a different collection from the airport.- Singapore-Manchester NH
- Economy
Hyeji L
Verified | Apr 14, 2026Oslo-Venice
Economy
Strike
Airline told me that flight is canceled in the middle of night. I woke up around 7:30 and tried to fix the thing, since the flight was literally tomorrow morning. Eventually, I late for my doctors appointment which was scheduled at 09:40 I needed to pay the fee at doctor's office. They automatically assigned me in alternative flight, and it didn't work for me because the arrival time to Venice was too late for my schedule.- Oslo-Venice
- Economy
Claudiu M
Verified | Apr 12, 2026Nice-Timisoara
Economy
Strike
Basically Lufthansa canceled our flight for 14.04.2026 for a strike. I tried to call them, to chat them and also went in the airport to discuss with them but without any result( they did not cooperate and offer me only bad connections back home) I needed to go back to work so I ask for refund and I took another plane back home with other agency. Now, i canβt even fine any discussion between me and them. At the airport they said that is not their problem and to contact lufthansa by phone but by phone nobody answered back. Their IA was not helping also leaving me no other way that to book other flight.- Nice-Timisoara
- Economy
Cristian C
Verified | Apr 12, 2026Munich-Cluj-napoca
Economy
No reason given
We changed theairplane two times. First after first boarding, and then the airlpane returned back to Munich aproximetly after half of flight. Then we had to wait one more hour to board on the third airplane which made it to Cluj-Napoca with more than 3 hour delay.- Munich-Cluj-napoca
- Economy
Benjamin B
Verified | Apr 10, 2026Tirana-Abidjan
Economy
I need support to claim cash cpensation for te extrem delays in both directiosn - > 48 hours as you can see from the reports and timings. Air France only reimbursed for the clothes that I had to interrupt my scheduel to purchase in Abidjan. Thank you.
- Tirana-Abidjan
- Economy
Anonymous member
Verified | Apr 8, 2026Economy
lack of compassion/and false confirmation
I stipulated prior to boarding my first flight as well as my connecting flight that I needed to ensure my hockey equipment and sticks were on board, which I was told they would be. I arrived in Munich and my sticks did not arrive and I have a BIG tournament in Innsbruck representing Great Britain. Upon arrival in Munich and registering the loss I do not believe the customer service rep understood just how important and stressful this situation is.Overall
- loss of sticks even though I stipulated the urgency of them arriving with me
- Economy
- Loss: β¬400
- Desired solution
Other - Need my sticks ASAP as I am playing in a tournament representing my country in Innsbruck
Iqbal Singh A
Verified | Apr 7, 2026Delhi-Vancouver
Economy
My 3 check in bag out of total 6 received damaged zipper broken but nothing missing anything so far other three is perfectly fine
- Delhi-Vancouver
- Economy
Surinder Kaur A
Verified | Apr 7, 2026Delhi-Vancouver
Economy
and also my total 3 luggage is received damaged zipperer broken and received in very poor condition
- Delhi-Vancouver
- Economy
Ethan G
Verified | Apr 6, 2026Nairobi-Miami
Economy
Problems at airport
I booked a flight because I needed to travel urgently to attend an important course that had already been arranged and paid for. The airline cancelled my original flight. Because the travel was urgent and I needed to arrive in time for the course, I immediately booked another flight on the same day. Unfortunately, the second flight was also cancelled by the airline. As a result of these cancellations, I had to book a hotel at short notice and incurred additional unexpected costs. Due to the disruption and delays, I missed the start of my course and was unable to attend. The course and accommodation were non-refundable, meaning I lost the money I had already paid. Because I had already missed the course and no longer had a reason to travel to the original destination, I then had to change my travel plans and fly to a different location instead. I have contacted the airline multiple times to resolve the situation, however I have been repeatedly redirected between the airline and the travel agent without receiving a clear resolution or compensation. This situation caused significant disruption, additional expenses, and financial loss, despite the cancellations being outside of my control. I am seeking compensation and reimbursement for the disruption and costs caused by the airline cancellations.- Nairobi-Miami
- Economy
Ryan S
Verified | Apr 1, 2026Sarajevo-Dublin
Economy
As my child is minor and as per Irish immigration law says The re-entry visa requirements for children under the age of 16 years will remain suspended until further notice. Children under 16 who are currently residing in the State and who wish to re-enter the State, must be accompanied by their parent or legal guardian who holds an in date permission to reside in the State. The adult accompanying the child must also provide appropriate documentation to prove they are the legal parent or guardian of the child in question. Suitable documents to prove the relationship between the parent or guardian and the child are: A birth or adoption certificate, or guardianship papers showing your relationship with the child A marriage / divorce certificate if you are the childβs parent but have a different surname to the child A death certificate in the case of a deceased parent. Airline denied boarding because my child didnβt have IRP
- Sarajevo-Dublin
- Economy
Smita S
Verified | Apr 1, 2026Sarajevo-Dublin
Economy
We were not allowed to board a flight because my child didnβt have IRP, where as per Irish immigration law says that Children under 16 who are currently residing in the State and who wish to re-enter the State, must be accompanied by their parent or legal guardian who holds an in date permission to reside in the State. The adult accompanying the child must also provide appropriate documentation to prove they are the legal parent or guardian of the child in question. Suitable documents to prove the relationship between the parent or guardian and the child are: A birth or adoption certificate, or guardianship papers showing your relationship with the child Where I had a valid IRP but still they refused to board on flight, then they told me to book another flight on the same day.
- Sarajevo-Dublin
- Economy
Ethan G
Verified | Apr 1, 2026Nairobi-Miami
Economy
I had a flight booked from Nairobi to Miami with Emirates, which was cancelled by the airline. Due to the cancellation, I had to urgently purchase an alternative flight with Lufthansa in order to reach Miami and attend a pre-booked course and accommodation. Unfortunately, the replacement flight with Lufthansa was also cancelled. This left me stranded in Nairobi for several days, during which time I had to arrange and pay for accommodation and cover additional living expenses while trying to resolve the situation. Due to these repeated cancellations and delays, I missed the start of my course and the accommodation I had already paid for in Miami. As the course had already begun and accommodation had commenced, there was no longer any practical benefit in continuing the journey, as the main purpose of the trip had already been missed. While stranded in Nairobi, I was forced to purchase an additional flight simply to leave Nairobi and continue my travel arrangements. I have contacted both Emirates and Lufthansa regarding refunds and assistance, however I have not received meaningful support and the costs incurred have not been reimbursed. As a direct result of the cancellations, I incurred significant unexpected expenses, including: β’ Replacement flights β’ Accommodation in Nairobi during the disruption β’ Loss of prepaid accommodation in Miami β’ Loss of course fees β’ Additional travel costs required to leave Nairobi These expenses were incurred due to circumstances outside of my control, and I am seeking reimbursement for the financial losses caused by the flight cancellations. The fees I have put I can gather more receipts if needed
- Nairobi-Miami
- Economy
Lisa Δ
Verified | Mar 31, 2026Frankfurt-Prague
Economy
Strike
Due to the strike was my flight cancelled. They cancelled first my entire flight from Bangalore, which was able to communicate out through the customer service-through phone call ( there was no help received at the airport). They kept me on the flight till Frankfurt but my flight to Prague remained cancelled and they didnβt provide any solution or housing help. My family had to drive from Czech Republic to pick me up from Frankfurt by car, which came to a 10 hours drive and 200 Euro in gas cost.- Frankfurt-Prague
- Economy
Thomas Fatima Raj A
Verified | Mar 25, 2026Washington-Madras
Economy
Influence by other flights
I had contacted airlines and got a reply back saying, "Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in the United State Of America and ends in India we cannot accommodate your request for compensation according Regulation (EC) No. 261/2004." This doesn't make sense as we transitted through Frankfurt. The initial flight was delayed enroute as they had to land at the nearest airport (boston logan) due to fumes in the cabin. Since we couldn't get the connecting flight, it was rescheduled for a later flight by the airline itself, through airindia and we arrived in India nearly 15 hrs later than the initial scheduled time. This was too much for us at this age as we had a second transit in Mumbai where we had to collect our luggage and check it in again as it was an international to domestic flight. We are still struggling with the tiredness and stress this travel caused us at this age.- Washington-Madras
- Economy
Wing Ching L
Verified | Mar 20, 2026Keflavik-Hong Kong
Economy
Terrible customer service; flight cancelled without notification
My flight was cancelled (because of the weather?, I have checked in and got no prior notification. I found it cancelled after arrived the airport with three big luggages. I have tried to reach out your website, after I filled in all the information, the website showed there's no compensation. I was very angry and frustrated.Overall
- Flight cancellations with any prior notification
- Nothing
- Keflavik-Hong Kong
- Economy
- Loss: β¬300
- Desired solution
Refund
Avinob A
Verified | Mar 20, 2026Bangalore-Tallinn-ulemiste International
Economy
Claim escalated to airline
Strike
Our flight from Frankfurt to Tallinn was cancelled with less than 48 hours notice. We were also not informed of any alternate option. The customer care was not reachable most of the time and when we finally could contact the customer care after several hours of waiting, we were told to rebook ticket for 22nd March. Highly unprofessional airline. We reached the final destination more than 6+ hours later than the expected time. The airline did not provide any care. We had several tourist places to see in the evening of 13th, which we missed due to the disrupted flight. We also had to purchase airport food items due to the flight disruption. We request for compensation.- Bangalore-Tallinn-ulemiste International
- Economy
- Claim escalated to airline
Linda V V
Verified | Mar 18, 2026Business
paid for business class but we were not seated on business class to our final destination
I want to have my 2940.00 us dollars refunded due to, I paid for something that we did not received, I ask the front desk Lady couple times if 980.00 dollars extra per person was covering us to be seated business class for our final destination from Denver all the way to Dubai, she said yes!!! We were only seated Business class from Denver To FRA.. Let me know if any questions, Thank you, Linda Veronica VazquezOverall
- Poor customer service
- Business
- Loss: β¬2940
- Desired solution
Refund
Calum M
Verified | Mar 17, 2026Zagreb-London
Economy
Strike
First flight cancelled on 11 March after I had checked in and received my boarding cards. I had to book another flight home from two different airports Venice and London Gatwick. I then needed to arrange a taxi from Gatwick to Heathrow.- Zagreb-London
- Economy
Paula P
Verified | Mar 16, 2026Cluj-napoca-Munich
Economy
No reason given
Lufthansa went on strike and cancelled the flight. I did not receive compensation from them yet. I had to book a whole new route home and hotels plus other costs.- Cluj-napoca-Munich
- Economy
Maciej R
Verified | Mar 12, 2026Krakow-Bangalore
Economy
No reason given
On 30 November 2025 I was travelling from Krakow (KRK) to Bangalore (BLR) on a single booking (PNR: ZQMPFX) with Lufthansa, itinerary KRKβMUCβBLR. My original flights were: LH1627 (KrakowβMunich), scheduled departure 06:30 on 30 Nov 2025 LH764 (MunichβBangalore), scheduled arrival in Bangalore 01:05 on 1 Dec 2025 Flight LH1627 was heavily delayed. Lufthansa staff indicated that the aircraft scheduled to operate LH1627 was not in Krakow that morning because an inbound MunichβKrakow flight the previous evening had been diverted back to Munich due to fog, so there was no aircraft available in KRK at the planned departure time. As a result I missed my connecting flight LH764 in Munich. Lufthansa rebooked me to travel the next day on an alternative routing operated by KLM via Amsterdam (MUCβAMSβBLR), which added an extra layover. My final arrival in Bangalore was at 00:40 on 2 Dec 2025, approximately 24 hours later than the original scheduled arrival time. Lufthansa provided duty of care vouchers during the disruption (meal voucher at Krakow airport, and hotel plus transport and dinner vouchers in Munich). However, Lufthansa refused to pay EC261 compensation, stating extraordinary circumstances related to weather/airport/air traffic control restrictions.- Krakow-Bangalore
- Economy
Anna Maria L
Verified | Mar 10, 2026Poznan-Bilbao
Economy
Strike
> Dear Sir or Madam, > > I am writing to formally request compensation under Regulation (EC) No 261/2004 in relation to the cancellation of flight LH1828 on 12 February 2026, booked under reservation code (9GWZEF). > > Original itinerary: > PoznaΕ (POZ) β Bilbao (BIO), via Munich > Scheduled arrival in Bilbao: 12 February 2026 at approximately 18:00 > > The cancellation was communicated with less than 14 daysβ notice and was due to a strike by the Ufo and Vereinigung Cockpit unions, as confirmed in Lufthansaβs own communication. > > Following the cancellation, we were rebooked to arrive in Bilbao on 14 February 2026 at approximately 12:00, resulting in a delay of more than 40 hours at our final destination. > > Four passengers were travelling under this booking, including two minors (aged 11 and 13). The disruption caused significant inconvenience, loss of planned time, and alteration of personal and professional commitments. > > As the strike involved Lufthansaβs own staff, it does not constitute extraordinary circumstances within the meaning of Article 5(3) of Regulation 261/2004, according to established EU case law. Furthermore, as our arrival at the final destination was delayed by more than three hours, compensation is due pursuant to Articles 5 and 7 of the Regulation. > > Given the flight distance (within the 1,500β3,500 km bracket), we hereby request payment of EUR 400 per passenger, amounting to a total of EUR 1,600. > > Please confirm the payment procedure within 14 days of receipt of this message. > > Should we not receive a satisfactory response within a reasonable timeframe, we reserve the right to escalate the matter to the relevant National Enforcement Body or pursue further legal remedies. > > We look forward to your prompt resolution of this matter. > > Kind regards, > > Inigo Cordon Moreno > Nowina 28a /1 > 60-589 PoznaΕ .Poland > Tel.0048510134948 > inigocordon@post.pl > Booking reference 9GWZEF > Passenger names: > Inigo Cordon Moreno > Anna Maria Labuda > Jan Javier Cordon Labuda > Teo Cordon Labuda- Poznan-Bilbao
- Economy
Jan C
Verified | Mar 10, 2026Poznan-Bilbao
Economy
Strike
> Dear Sir or Madam, > > I am writing to formally request compensation under Regulation (EC) No 261/2004 in relation to the cancellation of flight LH1828 on 12 February 2026, booked under reservation code (9GWZEF). > > Original itinerary: > PoznaΕ (POZ) β Bilbao (BIO), via Munich > Scheduled arrival in Bilbao: 12 February 2026 at approximately 18:00 > > The cancellation was communicated with less than 14 daysβ notice and was due to a strike by the Ufo and Vereinigung Cockpit unions, as confirmed in Lufthansaβs own communication. > > Following the cancellation, we were rebooked to arrive in Bilbao on 14 February 2026 at approximately 12:00, resulting in a delay of more than 40 hours at our final destination. > > Four passengers were travelling under this booking, including two minors (aged 11 and 13). The disruption caused significant inconvenience, loss of planned time, and alteration of personal and professional commitments. > > As the strike involved Lufthansaβs own staff, it does not constitute extraordinary circumstances within the meaning of Article 5(3) of Regulation 261/2004, according to established EU case law. Furthermore, as our arrival at the final destination was delayed by more than three hours, compensation is due pursuant to Articles 5 and 7 of the Regulation. > > Given the flight distance (within the 1,500β3,500 km bracket), we hereby request payment of EUR 400 per passenger, amounting to a total of EUR 1,600. > > Please confirm the payment procedure within 14 days of receipt of this message. > > Should we not receive a satisfactory response within a reasonable timeframe, we reserve the right to escalate the matter to the relevant National Enforcement Body or pursue further legal remedies. > > We look forward to your prompt resolution of this matter. > > Kind regards, > > Inigo Cordon Moreno > Nowina 28a /1 > 60-589 PoznaΕ .Poland > Tel.0048510134948 > inigocordon@post.pl > Booking reference 9GWZEF > Passenger names: > Inigo Cordon Moreno > Anna Maria Labuda > Jan Javier Cordon Labuda > Teo Cordon Labuda- Poznan-Bilbao
- Economy
View more