Lufthansa complaints: comments, page 2

725 comments

Dmitrijs O

Verified | Aug 10, 2026

Toronto-Riga

Economy

Influence by other flights

My original flight connection was as follows: Flight LH471 on 21.06.2024 at 18:20. Followed by flight LH890 on 22.06.2024 at 09:55 I was supposed to arrive at destination airport RIX on 22.06.2024 at 13:00. At Toronto airport (YYZ), flight LH471 was repeatedly delayed to later times. After several hours of waiting, the flight was ultimately postponed to the next day at 16:00, and finally departed on 22.06.2024 at 17:21. Due to the nearly 24-hour delay, I naturally missed my connection. I was automatically rebooked onto the second flight (LH890) on 23.06.2024 at 10:05, which finally arrived at my destination at 13:13 on 23.06.2024 — more than 24 hours later than originally planned. For the long delay, Lufthansa flight staff confirmed that the reason was a cabin crew rotation issue, meaning the crew had exceeded allowable flight hours due to a delayed incoming flight, even though the aircraft had already arrived in Toronto on 21.06.2024. The flight eventually departed the next day with almost 23 hours delay.

Toronto-Riga
Economy

(0)

Declan H

Verified | Aug 6, 2026

Edinburgh-Belgrade

Economy

No reason given

I have contacted EDreams ( the account / third party I booked with). They told Me to contact Lufthansa and they are saying it’s EDreams. I have contacted many claims people now and they’re saying there is a claim in place but I can’t get it ??? This is really frustrating

Edinburgh-Belgrade
Economy

(0)

Justin S

Verified | Aug 5, 2026

Krakow-Houston

Economy

We were barely at the departure gate with only 5 minutes left before departure after struggling to get through the airports in efficient customs. Our final destination as originally booked was arriving in Houston at approximately 1:35PM on 29 July 2026. Our only reasonable rebooking landed us in Washington DC at about 4PM that day with a hotel stay in DC to finally arrive in Houston on the 30th at about 3PM(over 24 hours later than our planned arrival) The airline did get us back stateside that day. We had paid an upcharge on all 4 tickets for perferred seating on all flights which was not able to be accommodated nor instantly reimbursed. We did notice that Lufthansa had to delay the flight to remove our baggage as we received flight delay notifications in the app. I can only assume that they had filled our seats by the time we arrived and didn't want to kick passengers out after boarding them as their decisions to take off without us didn't make sense otherwise as it would have been less of a delay to hold the plane to complete boarding. There was a line of passengers behind us that also made it in time for this flight but they close the doors early and denied us boarding. My wife did get marked for random extra screening, the screening was located at the gate right next to the departure gate and only ended up taking a couple minutes as there was no line for random screenings.

Krakow-Houston
Economy

(0)

Etual B

Verified | Aug 4, 2026

Tampa-Tirana

Economy

Strike

Dear Ms. Shehaj, Thank you for your inquiry dated 20/04/2026. We are sorry that your trip did not go as planned. We apologize for any inconvenience this may have caused. Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in the Untitled States of America and ends in Albania we cannot accommodate your request for compensation according Regulation (EC) No. 261/2004. We are very sorry that your journey did not go smoothly. We apologize for any inconvenience caused. Lufthansa will contribute to your expenses for meals and will reimburse the amount of 136.39 EUR. To initiate the payout, please use the button below. We would appreciate the chance to earn back your trust in our service and hope to welcome you on board again soon. Kind regards, Gilan Khaled Mourad Lufthansa Customer Care To redeem your compensation, please access the button below. Redeem Compensation

Tampa-Tirana
Economy

(0)

Erald B

Verified | Aug 4, 2026

Tampa-Tirana

Economy

Strike

Tampa-Tirana
Economy

(0)

Megi S

Verified | Aug 4, 2026

Tampa-Tirana

Economy

Strike

Tampa-Tirana
Economy

(0)

Tristan W

Verified | Aug 3, 2026

Stockholm-Manchester

Economy

Our flight from Arlanda to Munich was delayed due to weather at Munich, so we missed our connecting flight to Manchester from Munich. Lufthansa rebooked us on the next flight which was the following morning. They told us we could get our own hotel and they would reimburse us for the cost of the hotel, our travel to the hotel and any food and drink costs incurred. We booked our own hotel at the airport which cost €310 {see attached screen shots from booking.com which show 2 payments, one from my credit card and one from my Booking.com balance} we also had to get a taxi to the hotel because the free bus did not operate at that time in the night, which cost €26.30 and we bought food and drinks costing €26.50 {receipts attached} we got the free bus back to the airport in the morning. We got our rebooked flight back to manchester in the morning. So we arrived in Manchester at 11am on the Saturday rather than at 11pm on the friday.

Stockholm-Manchester
Economy

(0)

Waqas A

Verified | Aug 3, 2026

Frankfurt-Birmingham

Economy

I would like to add what happened. My return flight, I went to the return flight and went to board the plane at 9:10pm and they said it was closed and, on the boarding pass it had said gate closes at 9:20. I was then forced to purchase another flight which is totally unfair and I was furious. The person at the desk told me to complain about this as she had no response as to why you would close the gate 10min before the actual close time. Also I had to purchase a hotel for the night too with extra taxi rides back and forward. ONTOP, the staff member told me my baggage would not be on the plane and it will go automatically to the plane i had purchased new ticket, upon arriving back to Birmingham I waited 3 hours for my luggage and it didn't come through. I had someone look into the issue and after another hour they had found out the luggage was on the initial first plane that I got cancelled. This breaches security and you can not put luggage of a person a plane that they are not part of. I am absolutely furious about this very unprofessional and disgusted at the outcome how much extra time effort and money I had to add for NO REASON!!

Frankfurt-Birmingham
Economy

(0)

Barbara Ž

Verified | Aug 2, 2026

Zagreb-Stockholm

Economy

Problems at airport

Delayed baggage caused me to miss my train and have to buy myself essentials out of pocket like clothes and hygienic products, including traveling expenses such as uber

Zagreb-Stockholm
Economy

(0)

Rommel M

Verified | Aug 1, 2026

Venice-Prague

Economy

mishandling of luggage of personnel

i was in frankfurt and i missed the flight going to prague and they rebooked me with lufthansa. when i arrived in prague waiting to claim the luggage in carousel my luggage is not come.

Venice-Prague
Economy

Loss: €500
Desired solution

Other - Claim my luggage

(0)

Rommel M

Verified | Aug 1, 2026

Venice-Prague

Economy

Flight not together with the luggage

I arrived here in prague without my check in luggage. I also contacted the personnel but they cant trace where is the luggage. Until now airlines didnt contact me

Venice-Prague
Economy

Desired solution

Other - Flight without my check in luggage

(0)

Gábor S

Verified | Aug 1, 2026

Frankfurt-Budapest

Economy

No reason given

Details: travelled with Lufthansa from Frankfurt to Budapest on 30 July 2026. Original flight was scheduled to arrive at 23.25 to Budapest. I was informed just before boarding on 30 July 2026 at 21:04 via e-mail that my flight was cancelled. They rebooked my flight to 31 July 2026, arrived to Budapest on 31 July 2026 at 8:55AM. I contacted via e-mail: they confirmed that my e-mail will not be processed. Tried to submit via different platforms: through PC via different browsers and through Lufthansa mobile app. The result all the time: an unexpected error occured so they can not receive my submission. I tried more than 100 times without any success. Also contacted AI and live agent help desk: they were not able to help. Spent hours with trying to submit without any results. At the end I was not able to get back to work on 31 July 2026 therefore I lost the income of one working day, which caused an additional 250 EUR loss.

Frankfurt-Budapest
Economy

(0)

Sandra L

Verified | Jul 29, 2026

Munich-Dayton

Economy

My flight from Helsinki to Munich was only an hour lay over. The luggage never made it on the connecting flight to Chicago. Ticket luggage # LH 062073

Munich-Dayton
Economy

(0)

Manoj Kumar M

Verified | Jul 28, 2026

Stockholm-Delhi

Economy

My flight **LH807** from **Stockholm (ARN) to Frankfurt (FRA)** on **10 July 2024** was delayed, causing me to arrive in Frankfurt approximately **15 minutes before the scheduled departure** of my connecting flight **LH7252 (operated by Air India AI120)** to Delhi. As a result, I missed my connecting flight. The airline rebooked me on a flight departing the following day. However, the replacement flight was also delayed by approximately **5 hours**, and I eventually arrived in **Delhi on 12 July 2024** instead of my originally scheduled arrival on **11 July 2024**, resulting in a delay of more than **24 hours** at my final destination. The airline did not inform me of the specific reason for the delay of flight LH807. I therefore request that Lufthansa investigate the cause of the disruption and process my compensation claim in accordance with **EU Regulation (EC) No. 261/2004** if the delay was within the airline's control.

Stockholm-Delhi
Economy

(0)

Rim M

Verified | Jul 28, 2026

Malaga-London

Economy

I suffered a delay of approximately six hours at my final destination and emotional distress. At Malaga airport, I was only able to check in for the first flight to Frankfurt and was not given the possibility to complete check-in for my connecting flight to London. This was despite the fact that my full journey was booked on one itinerary with Lufthansa. As a Moroccan national resident in the UK under a Skilled Worker visa, I understand that my UK immigration status needed to be verified, but this verification should have been handled before or during the first part of the journey, not only at the connection point when time was already extremely limited. The first flight from Malaga to Frankfurt was delayed. Upon arrival in Frankfurt, I asked the cabin crew if I could disembark quickly because I had a short connection, but I was not assisted or allowed to leave the aircraft in priority. No adequate support or practical solution was offered despite the short connection and the distance to the next gate. When I reached Lufthansa staff in Frankfurt and asked to check in for the London flight, I was told it was too late because checking my UK immigration status would take time. I was also told that even if I ran to the gate, the pilot would not wait. As a result, I was denied the possibility to board my connecting flight. I was then informed that all flights to London were full and that the next confirmed option would only be the following day at around 20:00, more than 24 hours after my original scheduled departure from Frankfurt. This was extremely distressing, especially as I was required to be in London for work at 08:00 the following morning. After significant emotional distress and repeated requests for assistance, I was placed on standby for a later London flight. The first standby option was full, and I was eventually placed on the last flight of the day, arriving in London at around midnight. I believe Lufthansa failed to provide adequate assistance and handling in this situation for the following reasons: First, my UK immigration status was not checked in time, even though this was necessary for my connecting flight and should have been managed before I reached Frankfurt. Second, I was not allowed to complete check-in for the second flight despite being on a Lufthansa connecting itinerary. Third, the delay of the first flight and the short connection time left me with insufficient time to make the connection, especially given the distance between arrival and departure points in Frankfurt airport. Fourth, the cabin crew did not assist me with priority disembarkation or take reasonable steps to help a passenger at risk of missing a Lufthansa connection. Fifth, Lufthansa initially could not provide a confirmed alternative flight until the following evening, which would have caused a delay of more than 24 hours and serious consequences for my work commitments. As I arrived at my final destination more than 6 hours later than scheduled, and as the disruption appears to have been within Lufthansa’s operational control, I request compensation and reimbursement of any expenses incurred as a result of this disruption.

Malaga-London
Economy

(0)

Cletus Okechukwu O

Verified | Jul 26, 2026

London-Rome

Economy

Travel Disruption Summary Our London → Frankfurt flight was delayed by 1 hour. Because of this delay, you missed your connecting flight from Frankfurt to Rome. The airline provided overnight accommodation and rebooked you on a 10:40 AM flight the next day. That replacement flight was also delayed by almost an hour. We eventually landed in Rome at 13:17 PM, leaving very little time to reach your event scheduled for 15:00 PM. As a result, We arrived very late to the event.

London-Rome
Economy

(0)

Sixtus Okwudili O

Verified | Jul 26, 2026

London-Rome

Economy

Travel Disruption Summary Our London → Frankfurt flight was delayed by 1 hour. Because of this delay, we missed your connecting flight from Frankfurt to Rome. The airline provided overnight accommodation and rebooked you on a 10:40 AM flight the next day. That replacement flight was also delayed by almost an hour. We eventually landed in Rome at 13:17 PM, leaving very little time to reach your event scheduled for 15:00 PM. As a result, we arrived very late to the event.

London-Rome
Economy

(0)

Khadidja H

Verified | Jul 25, 2026

Birmingham-Algier

Economy

Formal Complaint Regarding Mishandling of Lost Passports and Baggage

fggfggvbjnbvcfciyf is a good one but the other is the best of both versions so far so far and the best is still a good album to watch for me and my family to see the whole album and I think it was the most amazing song of the day so I hope it goes to a concert with them in a couple weeks and then we will be able see the full version in a

Birmingham-Algier
Economy

Loss: €700
Desired solution

Compensation

Refund

(0)

Khadidja H

Verified | Jul 25, 2026

Birmingham-Algier

Economy

Formal Complaint Regarding Mishandling of Lost Passports and Baggage

Birmingham-Algier
Economy

Loss: €700
Desired solution

Compensation

Refund

(0)

See detailed ratings

Khadidja H

Verified | Jul 25, 2026

Birmingham-Frankfurt

Economy

Formal Complaint Regarding Mishandling of Lost Passports and Baggage

Overall

Lack of help and doing there job

Birmingham-Frankfurt
Economy

Loss: €700
Desired solution

Compensation

Refund

(0)

Velizar S

Verified | Jul 21, 2026

Vancouver-Sofia

Economy

Problems at airport

My bag was delayed for 10 days. Took a picture when I finally picked it up. The bag was stuck in Munich for 10 days I was calling every day. My air tag showed me its location and no one did anything about it. I have to look for the remaining lost /delayed baggage part from Sofia when my bag wasn’t there the next day.

Vancouver-Sofia
Economy

(0)

Rayna T

Verified | Jul 21, 2026

Birmingham-Bucharest

Economy

No reason given

Our luggage did not arrive with us in Bucharest. We are on vacation in Bulgaria and we were left without luggage and suitcases. We do not have any clothes with us and there is nowhere to get them. TOMORROW IS OUR BIRTHDAY AND our OFFICIAL clothes are in our luggage with the gifts. We want compensation for the great inconvenience and we want our suitcases if possible by tomorrow because we are leaving for another destination and if you do not send them to us to the address in the city of Silistra it will become very complicated, please.

Birmingham-Bucharest
Economy

(0)

Snehal Vilas J

Verified | Jul 20, 2026

Frankfurt-Schonefeld

Economy

Strike

I have received the flight refund but due to this journey I had to cancel my doctors appointment in Berlin and whole trip lost the purpose

Frankfurt-Schonefeld
Economy

(0)

Tafadzwa M

Verified | Jul 18, 2026

Manchester-Johannesburg

Economy

No reason given

The delay resulted in my missing my connecting flight and being rebooked to travel 24 hours later. I have contacted the airline for confirmation of the delay (see attached). After missing the flight on the 11th of July 2026 due to a delay from Manchester to Frankfurt, I received no assistance from Lufthansa as their customer service was closed. I made my own overnight accommodation arrangements airside at Frankfurt airport (covered by my institution's travel insurance) since I did not have a Schengen visa and I was in transit from the UK. The next day, I was re-booked on Lufthansa's low-cost affiliate Discover Airlines (which I am sure is cheaper than what I paid for my ticket with Lufthansa), to travel the night (24hours after missing my connecting flight from Frankfurt to Johannesburg) of the 12th back to Johannesburg via Windhoek, Namibia, I arrived in Johannesburg on the 13th at around 12 pm due to weather related delays at OR Tambo airport. I received a single-use Euro 40 voucher for the day I spent at Frankfurt airport. At the time and to date, I did not receive an apology or related communication about the incident until I requested for a confirmation of the delayed flight.

Manchester-Johannesburg
Economy

(0)

Michael K

Verified | Jul 18, 2026

Munich-Washington

Economy

Technical problems

The flight was delayed in Munich due to mechanical issues. The mechanical issue delay resulted in arriving at IAD greater than 3 hours after the originally scheduled arrival time. Per EU261, I am requesting compensation of €600 per person (€3000 total) . While gate arrival may have been recorded indicating a delay of 2 hours and 56 minutes (2221 arrival), the cabin doors were not opened until approximately 2235, crossing the 3-hour EU261 threshold per Germanwings v. Ronny Henning (Case C-452/13).

Munich-Washington
Economy

(0)

Iana I

Verified | Jul 18, 2026

Podgorica-Vienna

Economy

I have a valid visa to my destination (USA) but I was refused to board a Lufthansa flight. The check-in lady said I have a connecting flight in VIENNA and therefore I might need Shengen Visa to transit. But there is no such restriction by law, therefore she made a mistake. She also did not give me any formal reason for refusal when I asked for it.

Podgorica-Vienna
Economy

(0)

Nino K

Verified | Jul 18, 2026

Paris-Tbilisi

Economy

Claim escalated to airline

Strike

We got notified about the cancellation when we were already in the line for security. I tried rebooking from the chat, but when I chose my prefered flight, it told me, we already had been rebooked. The rebooked flight was a Lot one with a 40 minute layover. We pleaded to the LH representative to change our flight, so that we didn't get sruck in Warsaw, but she was very rude and unhelpful and ushered us to 2nd terminal to make our flight. When we got to the second terminal, we noticed the flight was actually on 22nd , by the time we got back to the 1st terminal, all other eligible flights were already booked and we had to take the horrible flight the next day and of course the first flight got delayed and we didn't make the connection and got stuck in Warsaw, as we anticipated. So in total we had to miss 2 extra days at work because of one rude LH representative

Paris-Tbilisi
Economy
Claim escalated to airline

(0)

Samuel T

Verified | Jul 16, 2026

Frankfurt-Buenos Aires

Economy

Claim escalated to airline

Technical problems

Flight was delayed over night - I have had expenses paid for. However as my journey started in London they haven't initially paid for the delayed flight as it was non EU to non EU. However it was a different plane and a flight from an EU country

Frankfurt-Buenos Aires
Economy
Claim escalated to airline

(0)

Viola G

Verified | Jul 11, 2026

Toulouse-Warsaw

Economy

Influence by other flights

I applied to Lufthansa claims for an overnight hotel,taxi fares, refreshments. Return e-mail approved the taxi fares & refreshments, but NOT the hotel charge. Flight left from Toulouse over 2 hrs late& so missed the connecting flight. Lufthansa e-mailed me to say the airline would book a hotel for me overnight. On checking at the Lufthansa transit desk, due to considerable number of disrupted passangers, they asked us find our own accommodation & Lufthansa would reimburse me. We later received a further e-mail from Lufthansa confirming no change in their offer & the case is now closed. Total delay was 18 + one half hours late.

Toulouse-Warsaw
Economy

(0)

Rishabh Kamal V

Verified | Jul 9, 2026

Bangalore-Vilnius

Economy

Claim escalated to airline

Technical problems

Booking Reference: X7CCJD I was travelling on a single Lufthansa booking from Bengaluru (BLR) to Vilnius (VNO) on 01 June 2026. Original itinerary: * LH765: Bengaluru → Munich * Scheduled departure: 01 June 2026, 02:10 * Scheduled arrival: 01 June 2026, 07:55 * LH4450 (operated by Air Baltic BT926): Munich → Vilnius * Scheduled departure: 01 June 2026, 09:45 * Scheduled arrival: 01 June 2026, 12:45 LH765 arrived in Munich at approximately 09:17, causing me to miss my scheduled connection to Vilnius (LH4450). Lufthansa initially rebooked me on an alternative itinerary via Riga. However, this routing involved a layover of only about 50 minutes, and Lufthansa ground staff at Munich Airport advised that the connection would be very tight. They therefore rebooked me again onto a Lufthansa itinerary via Frankfurt, including LH115 (Munich → Frankfurt). Shortly afterwards, Lufthansa informed me that LH115 on 01 June 2026 had been cancelled due to unexpected maintenance required to ensure the aircraft was safe for travel. Following this second disruption, Lufthansa rerouted me for a third time onto LOT Polish Airlines: * LO354: Munich → Warsaw * LO773: Warsaw → Vilnius I finally arrived in Vilnius (VNO) at approximately 00:40 on 02 June 2026, instead of my originally scheduled arrival time of 12:45 on 01 June 2026, resulting in a delay of approximately 11 hours and 55 minutes at my final destination. Despite this, Lufthansa rejected my EU261 compensation claim stating that my final arrival delay was less than three hours, which is inconsistent with the actual itinerary and arrival times.

Bangalore-Vilnius
Economy
Claim escalated to airline

(0)

Nadezhda I

Verified | Jul 6, 2026

Frankfurt-Budapest

Economy

Strike

Hello, There were 2 cases, I joint them in 1 document (attached) and sent the claim. The response is in the pdf attached. Incident 1 (the subject of current claim) 10 April 2026 My flight LH1340 Frankfurt (FRA) → Budapest (BUD), scheduled departure 16:45, was cancelled due to the Lufthansa cabin crew strike organised by UFO union. I was rebooked onto LH1342 FRA→BUD, departing 22:10, arriving 23:45 — a delay of approximately 5 hours 25 minutes at my final destination. The entire flight was OPO-FRA-BUD, so I had to spend this time in the airport. The airlines people gave me a voucher for food and nothing else. Any requests questions were cut with "if you want you can send reclamation after". As the airport is far from comfortable I had to pay a business lounge out of my pocket (eur 69) and missed a dinner with a potential client appointed for the evening.

Frankfurt-Budapest
Economy

(0)

Oladayo O

Verified | Jul 6, 2026

Frankfurt-Abuja

Economy

I lost the credibility of my business by losing out on the meeting. Transportation arranged for me from Abuja to Osogbo lost and had to pay for another with security My apartment payment and fee My perishables all got spoilt in my bags due to 24hours delay Feeding cost but I do not have invoice kept for it.

Frankfurt-Abuja
Economy

(0)

Yuna K

Verified | Jul 5, 2026

Boston-London

Economy

Problems at airport

I arrived at my destination at the right time, (around 9AM,) but my luggage is still not at the designated location, where I lost a lot of money because I had to buy new clothes, food, drinks, toiletries, where I was unable to access my necessities because my suitcase was moved to another flight. I don't know how the incident happened, but luckily the airline was able to tell me where my package was after I made a report.

Boston-London
Economy

(0)

Priscilla J

Verified | Jul 1, 2026

Toulouse-Columbia

Economy

Strike

Our flight from Toulouse to Munich was cancelled but our other flights were not cancelled. Lufthansa NEVER gave us any alternate flight options to get us to Munich so we (at great expense to ourselves - 800 Euros) rented a car and drove 13 hours nonstop to get to Munich in time for our next flight. I do not understand why Lufthansa would deny our claim for compensation when they obviously cancelled the flight. We made our other connections but if we had not gotten ourselves from Toulouse to Munich (again with NO help from Lufthansa) we would not have caught our other flights. We did arrive at our final destination on time - thanks to ourselves! Lufthansa informed us our flight was cancelled 3 days prior to departure. I used their chat feature many times and spoke on the phone with them but no help or alternatives were ever offered. Lufthansa provided absolutely no care. The inconvenience was driving from 3 p.m. until 4 a.m. non stop and paying 800 Euros to rent a car (so expensive because rented at the last minute and dropoff in a different country). We looked at trains and buses but neither of those would get is to Munich in time for our flight to IAD.

Toulouse-Columbia
Economy

(0)

Vera F

Verified | Jun 29, 2026

Porto-Osaka

Economy

Strike

We were two passengers booked on flights LH1789 (Porto – Munich) and LH742 (Munich – Osaka). On June 1, less than 72 hours before departure, Lufthansa cancelled flight LH1789 (Porto – Munich). As a result, we also missed our connecting flight to Osaka. We were initially rebooked on an alternative itinerary, but that option was also cancelled. Our travel agency subsequently managed to secure a new itinerary operated by Air France. However, we lost an entire day of our trip, as we were only able to depart on June 5 and arrived in Osaka on June 6. Lufthansa stated that the cancellation was due to the general strike that took place in Portugal on June 3. However, our flight was scheduled for June 4, and there were no significant disruptions at Porto Airport on that day. Furthermore, Lufthansa operated all of its other scheduled flights from Porto normally, including another flight to Munich. We contacted Lufthansa's customer service to request further clarification, but they were unable to provide any meaningful details regarding the actual impact of the strike on operations the following day, relying solely on the strike as the reason for the cancellation. We would like to know whether, under these circumstances, we are entitled to compensation under EC Regulation No. 261/2004 and, if so, we would appreciate your assistance in handling our claim.

Porto-Osaka
Economy

(0)

Bridget H

Verified | Jun 29, 2026

Schonefeld-Athens

Economy

Claim escalated to airline

The first flight wS delayed over 30 mins When we landed there was not assistance for tight connections. I ran to my flight but was told I am on a different flight, not with lufthansa despite booking with lufthansa. I was told to run to the next and I said I would miss it but was still told to run 15 minutes. They wouldn't reschedule me until 4 hours later. I will miss an important event this afternoon and will spend money at the airport and on the plane for food as the 15€ voucher does not cover a whole meal

Schonefeld-Athens
Economy
Claim escalated to airline

(0)

Victoria P

Verified | Jun 23, 2026

London-Frankfurt

Economy

I arrived at gate for boarding. I had 3 pieces of luggage. The team at gate told me it’s too much luggage. I said no problem, I can actually fit everything inside my overhead piece. So I fit everything in 2 bags. One for overhead and one for under the seat in front of me. They then asked me to weigh the overhead luggage. It was 7 kg. They told me it’s overweight and they still have take it. I said 7kg is far from overweight. Then they claimed that it’s because I repacked. This didn’t make sense. I added more things to my overhead luggage, so it’s not like I made it lighter. Then they refused me right to get on the plane if I don’t give up my luggage because it’s overweight. It wasn’t overweight. Also I told them I am pregnant - I cans end you evidence and that I shouldn’t carry my laptop bag. The overhead luggage helps me roll everything together. They didn’t care. They forcefully took away my luggage. I would like to be compensated for this completely rude, unfounded and inconsiderate treatment.

London-Frankfurt
Economy

(0)

See detailed ratings

Ibrahim A

Verified | Jun 21, 2026

Copenhagen-Gran Canaria

Economy

Återbetalning / Kiwi för inställd resa

Dear Lufthansa Customer Relations, I am writing regarding booking ID 776584985. The original itinerary booked on 23 April 2026 was: 19 June 2026 CPH 06:00 – MUC 07:40 (LH2447) MUC 12:15 – LPA 16:05 (LH4444) On 11 May 2026, we were informed that Lufthansa had changed the itinerary and offered the following alternative: 20 June 2026 CPH 10:10 – FRA 11:40 (LH825) FRA 12:40 – LPA 16:20 (4Y4378) We did not accept this alternative itinerary and informed Kiwi.com on 13 May 2026 that the proposed replacement was not acceptable, as it involved travel one day later and resulted in additional losses, including a prepaid hotel night and a pre-booked transfer. We would therefore appreciate clarification on the following: 1. Was the original itinerary considered cancelled or substantially changed by Lufthansa? 2. Under Lufthansa's policies and Regulation (EC) No 261/2004, would passengers affected by this schedule change have been entitled to choose a full refund instead of accepting the alternative itinerary? 3. Did Lufthansa authorize Kiwi.com to treat the itinerary as accepted despite the passengers not actively consenting to the change? Any clarification you can provide will assist us in resolving our ongoing dispute with Kiwi.com. Thank you for your assistance. Jag vill även tillägga att Kiwi skött det här de påstår att vi endast kan få ersättning. Vi betalade 4843.27 för flyg. De erbjuder oss 1264.21 kr trots avbokningen. De erbjöd oss en resa 20/6, inte alls samma restid eller datum som vi först bokat.

Overall

Byte av dag helt och hållet, från 19/6 till 20/6.
Inget.

Copenhagen-Gran Canaria
Economy

Loss: €446.76
Desired solution

Refund

Other - Dear Lufthansa Customer Relations, I am writing regarding booking ID 776584985. The original itinerary booked on 23 April 2026 was: 19 June 2026 CPH 06:00 – MUC 07:40 (LH2447) MUC 12:15 – LPA 16:05 (LH4444) On 11 May 2026, we were informed that Lufthansa had changed the itinerary and offered the following alternative: 20 June 2026 CPH 10:10 – FRA 11:40 (LH825) FRA 12:40 – LPA 16:20 (4Y4378) We did not accept this alternative itinerary and informed Kiwi.com on 13 May 2026 that the proposed replacement was not acceptable, as it involved travel one day later and resulted in additional losses, including a prepaid hotel night and a pre-booked transfer. We would therefore appreciate clarification on the following: 1. Was the original itinerary considered cancelled or substantially changed by Lufthansa? 2. Under Lufthansa's policies and Regulation (EC) No 261/2004, would passengers affected by this schedule change have been entitled to choose a full refund instead of accepting the alternative itinerary? 3. Did Lufthansa authorize Kiwi.com to treat the itinerary as accepted despite the passengers not actively consenting to the change? Any clarification you can provide will assist us in resolving our ongoing dispute with Kiwi.com. Thank you for your assistance. Kind regards, Ibrahim Al Jarad & Nicolina Larsson

(0)

Kevin H

Verified | Jun 20, 2026

Schonefeld-Catania

Economy

No reason given

Flight from BER-MUC delayed causing me to to miss MUC-CTA flight. I was then routed to Linate and had to overnight there arriving CTA 17 hours later on 29 December 2025 at 10:35 am

Schonefeld-Catania
Economy

(0)

Omar K

Verified | Jun 18, 2026

Birmingham-Cairo

Economy

Influence by other flights

They denied my claim. To doged my right of compensation. They claimed that as the first flight ( which has departed late, arrived, and led to missing the connecting flight) was from Birmingham UK , and the very final destination, Cairo ( for which I arrived 12 hours late), both are outside the EU , so they can't compensate. They ignored the fact that both flight are Lufthansa, the first flight that landed in Frankfurt was very late and the second flight was missed and I departed from Frankfurt more than 12 hours late after being rebooked to next day flight. I HAVE MISSED ALMOST A DAY FROM MY VERY SHORT 3 DAYS BREAK I WANTED TO SPEND WITH MY CHILDREN. THAT WAS VERY SAD FOR THE FAMILY AS I MISSED A WEDDING PARTY IN THE NOON TIME. THAT WAS EMOTIONALLY AND SOCIALLY DAMAGING.

Birmingham-Cairo
Economy

(0)

Melvin H

Verified | Jun 17, 2026

Mahe-London

Economy

No reason given

I received an email approximately 5 hours before our flight was due to take off. The email said our flight had been cancelled and they were working to get us another flight. About 2 hours later I received another email saying we were booked on an alternative flight with another airline (Turkish airlines) due to take off approximately 1.5 hours later than our original flight. We showed up at the deck and Turkish airlines said we wouldn’t be getting on there flight as it was overbooked. We then went to the desk for our original flight (we went to the airport early) and found to our surprise that the flight hadn’t been cancelled. It was the second leg that had been cancelled. They said it was due to weather. I looked at other flights around the same time out of Frankfurt and they were still scheduled to fly. I said put us on the flight and we would sort it out when we got to Frankfurt. There was another Lufthansa flight going to Hearst 9,00am with availability. At that point they admitted they had resold our seats and the flight was full (we were in Business class by the way) at that point I refused to move from the deck until they got a supervisor. The supervisor was as helpful as she could be and eventually got us on a later flight with Emirate airlines. We eventually arrived at Heathrow 5jours late and stressed out as you can imagine. By the way the flight from Seychelles was with there sister company Discover airlines.

Mahe-London
Economy

(0)

Valentina F

Verified | Jun 15, 2026

Boston-Rhodos

Economy

No reason given

When the airline was contacted on the phone they said to pay out of pocket and then submit a reimbursement claim.

Boston-Rhodos
Economy

(0)

Maja N

Verified | Jun 11, 2026

Birmingham-Prague

Economy

Claim escalated to airline

No reason given

I made a typo in my surname at the beginning of filling in the questionaire: the surname is Nowak.

Birmingham-Prague
Economy
Claim escalated to airline

(0)

Samuel C

Verified | Jun 10, 2026

Munich-Nuernberg

Economy

Flew into Munich from Manchester, had a connecting bus from Munich to Nuremberg, bus driver refused to let us on saying it was already full. Went to customer service desk who said to get the train at our own expense and claim the money back,

Munich-Nuernberg
Economy

(0)

Miha J

Verified | Jun 10, 2026

Hannover-Ljubljana

Economy

Claim escalated to airline

No reason given

The flight was canceled one week prior to the scheduled departure, and we did not receive any notification regarding this change. I was pleased to verify the situation and discovered the cancellation. We subsequently requested rebooking on a flight the following day, which was successfully arranged. However, we had to remain in HAJ for an additional night and would like the expenses incurred during this extended stay to be reimbursed.

Hannover-Ljubljana
Economy
Claim escalated to airline

(0)

See detailed ratings

Katarzyna M

Verified | Jun 8, 2026

San Jose-Frankfurt

Economy

Still no compensation for cancelled flight

Lufthansa accepted my claim for compensation for cancelled flight but I have been waiting over two months for the money-, which they promised to pay within 10 working days. I have written multiple emails at customer.relations@lufthansa.com and customer.relations@information.lufthansa.com and never received any reply. I am dissatisfied with customer service, which is closer to none. Only chat bot or phone ( waiting time for the agent to pick up more than 90 minutes, and they do not handle complaints)

Overall

Flight cancelled due to pilots' strike
None

San Jose-Frankfurt
Economy

Desired solution

Compensation

(0)

Medilyn M

Verified | Jun 5, 2026

Manila-Helsinki

Economy

It caused me more tired waiting more than hours at belt area but my luggage didnt show up and now too much worrying cause there are foods there i brought and now instead all my stuffs are done before back to work yet im worrying when i get it.

Manila-Helsinki
Economy

(0)

Callum N

Verified | Jun 5, 2026

Zagreb-London

Economy

No reason given

Our flights were cancelled on the 31st due to the bad weather in Croatia & Frankfurt. We didn't manage to get on a flight until the next day. Which resulted in a missed day of work and loss of funds

Zagreb-London
Economy

(0)

James U

Verified | Jun 5, 2026

Newcastle-Frankfurt

Economy

Claim escalated to airline

Strike

Flight was cancelled less than 24 hours before departure and wasn’t made clear of alternative flights so I paid over £600 for me and 3 family members to get ferry to Amsterdam then train to Frankfurt.

Newcastle-Frankfurt
Economy
Claim escalated to airline

(0)

Sally M

Verified | Jun 3, 2026

Prague-Panama City

Economy

No reason given

Airline answered me something that did not make any sense mentioning a flight from Belgrade while I never been in Belgrade...

Prague-Panama City
Economy

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

Lufthansa complaints: comments, page 2

Verify you’re a real person

Your spot is reserved 🎉

Get early access