Lufthansa complaints: comments, page 12
725 comments
Prabhat B
Verified | Sep 27, 2024
Mumbai-Birmingham
Economy
No reason given
The flight fair was refunded for Savita Bakliwal. But they denied refunding fare for Prabhat bakliwal mentioning that the person denied boarding due to missing visa, however, I had an option to reschedule flight via some other country. I cancelled flight because it was delayed. Now they are not even refunding my ticket amount.
- Mumbai-Birmingham
- Economy
Weizhi D
Verified | Sep 25, 2024Madrid-Billund
Economy
No reason given
I have been offered a new flight the next day from Munich to Frankfort, Frankfort to Billund, instead of directly fright. which also took a much longer time- Madrid-Billund
- Economy
Tatyana A
Verified | Sep 25, 2024Krakow-Keflavik
Economy
Weather conditions
I got message about flight cancellation at 15.13 on 14 of September (19:05 flight departure). If I got this message earlier I would have managed to catch an alternative flight from another city in Poland as it was crucial for me to arrive on 14 of September. It ruined my trip because I have booked an organazied group tour that left without me. I arrived to Iceland more than a day late after booking a different flight and had to find a way to travel around Iceland alone. First rebooked flight from lufthansa included 3 flights instead of 2, so I had to contact them to find more decent flight.- Krakow-Keflavik
- Economy
Olumide J
Verified | Sep 25, 2024Lagos-London
Economy
No reason given
I submitted a delayed claim to Lufthansa airline on 8th Sept and received an email acknowledgement from the customer relations with reference FB ID40546096 (attached). Since then I've called several times for a decision and was told to wait for an email reply which they are yet to send. Thanks.- Lagos-London
- Economy
Boon Teng C
Verified | Sep 24, 2024Frankfurt-London
Economy
Our destination is London City Airport and should arrive at 8:30am. We arrived at 9pm. Airline said we cannot board the next flight to LCY even though there is one available. Nothing was provided and Frankfurt airport was flooded at the time too.. I lost time to prepare my work assignment.
- Frankfurt-London
- Economy
Leonardo C
Verified | Sep 24, 2024Stuttgart-Ljubljana
Economy
Claim escalated to airline
Influence by other flights
Flight from Stuttgart to Frankfurt got delayed. Therefore i didnt catch the connecting flight to ljubiana- Stuttgart-Ljubljana
- Economy
- Claim escalated to airline
Jasmine Siu Kuan T
Verified | Sep 23, 2024Bremen-Krakow
Economy
My baggage was delayed for 24 hours
I would like to know, apart from claiming expenses incurred on essential items, what compensation am I entitled to from Lufthansa?- Bremen-Krakow
- Economy
Denis T
Verified | Sep 22, 2024Montreal-Munich
Economy
Hi... I did have a receipt for the baggage charged to me on Air France the airline I was bumped to from Luftansa.But my bag was stolen and it was in there unfortunately. I paid Luftansa $ 90 cad and then Air France chrged me $120 cad. I was only notified by Luftansa the Sunday morning of my flight that evening . There was no explanation just changed my flight. They put me on an air france to Paris with a connection to Munich but couldn't give me a boarding pass for the connection in Canada .I had to get it in Paris. This was horrible..In Pqris I had to bud in thru customs to reach my connecting flight in time and then leave the airport ,take a cab to another boarding terminal which cost me 50 euros. I then had to run to the gate to catch my connection. I am 68 yrs old and I think this is a terrible way to be treated. I hope you can help me.Thank you
- Montreal-Munich
- Economy
Yordan D
Verified | Sep 22, 2024Sofia-Manila
Economy
Technical problems
My total delayed was over 15 hours. And missed one night in hotel booked in Manila. Thatβs extra cost of 60-70 euros. Paid by my partner- Sofia-Manila
- Economy
Virgil G
Verified | Sep 21, 2024Munich-Bucharest
Economy
Ne respectarea locurilor din avion, desi s-a platit 192 EURO
AvΓ’nd locurile selectate si platite cu 192 EURO, am fost obligat in mod brutal de d-na Y. Lintner ( Purser) sa-mi schimb locurile, atΓ’t Eu cΓ’t si sotia( Georgescu Emilia) : locuri selectate 11 D si 11E. In locurile mele a fost instalatΔ o doamna pe 3 locuri care a dormit tot timpul! Having selected the seats and paid for 192 EURO, I was brutally forced by Mrs. Y. Lintner (Purser) to change my seats, both me and my wife (Georgescu Emilia): selected seats 11 D and 11 E. In my seats, a lady was installed on 3 seats who slept the whole time!
- Munich-Bucharest
- Economy
- Desired solution
Khyl Cedrick S
Verified | Sep 19, 2024Munich-Amsterdam
Economy
Weather conditions
After this we signed also a delayed flight to Lufthansa. BUT THEY REBOOKED US A FLIGHT TO AMSTERDAM THE SAME DAY BUT DELAYED ALMOST 6HRS.- Munich-Amsterdam
- Economy
Dina May S
Verified | Sep 19, 2024Munich-Amsterdam
Economy
Weather conditions
Lufthansa booked us again through KLM flight departure @ 20:50 same day.So our flight delayed 6 hours.But we were at the airport for almost 10hrs.- Munich-Amsterdam
- Economy
Violeta F
Verified | Sep 18, 2024Frankfurt-Chicago
Economy
Weather conditions
The delayed flight caused to arrive 4 hours later in the evening ... almost midnight in the middle of heavy rain and storms. Because of that the plane was diverted to the city of Detroit 300 miles away. By almost 2:00am in the morning of next day they offered us to get a hotel but with so many people looking for accommodation we decided to stay in the airport waiting for rental cars offices to open. We got a car around 7:00am and took us about 7 hours to get back to Chicago driving with bad weather.- Frankfurt-Chicago
- Economy
Qusai R
Verified | Sep 18, 2024Toronto-Tunis
Economy
Technical problems
My flight was cancelled a few hours before my take off time. Because of the cancellation of my flight I arrived to Tunis 6 hours late and missed an important meeting. I have submitted a ticket with air Canada and was told that the cancellation was caused by something within their control but for safety-related reasons I am not eligible to receive any compensation.- Toronto-Tunis
- Economy
Cecilia S
Verified | Sep 18, 2024Munich-Bucharest
Economy
No reason given
The initial flight fom Munchen to Otopeni was cancelled at the last moment,rebooked on 12'th of august,had to find rooms for 2 night went back to the innitial hotel in the middle of the night...! Then on 12' of August the gates were closed right in our faces because the flight was overbooked ...went to Frankfurt ,then to Vienna,where my brother was kind enough to let us stay at his apartment. On the 13'th of August we flew back to Romania with an extra 200 euro for this flight. Asked .... what causes such a khaos and the reply was, the travel agencies are over booking the flights.The inconvenience was that ) had to pay for the hotel and to the other flight from Vienna to Bucharest wich is extra money for us.The airline provided water and juice and they told us that the compensation for one person will be at least 150 euro.beeing so late with to kids ) went back to the hotel .- Munich-Bucharest
- Economy
Gheorghe E
Verified | Sep 16, 2024Bucharest-Calgary
Economy
Technical problems
We were waiting two hours past the initial departure time at 6:15am when they informed us that the flight was cancelled due to technical issues, and we lost all the other flightβs connections to get home. We lost a day of work for myself and my wife had to cancel private practice appointments for Sept 17. Also both kids missed a day of school. The airline company provided an alternative later flight at 7:55am on September 17th at and hotel accommodation and lunch and dinner for Sept 16th.- Bucharest-Calgary
- Economy
Shrey S
Verified | Sep 16, 2024Frankfurt-Mumbai
Economy
I was put through hell by Lufthansa's incompetence and complete disregard for passengers. The flight was a mess from the start - delay after delay with zero clear info on when we'd actually leave. Security was a nightmare with only two lanes open, and then I find out gate B20 is in some far-off section past passport control. Just when I thought things couldn't get worse, Lufthansa pulls a fast one. At 14:53, I assume, probably when they opened the boarding gate, they send out food vouchers via email linked to my boarding pass. So there I am, scrambling to grab some food and water, thinking I've got time since they just sent the voucher. Little did I know this was basically a trap. I ran to to get to the gate, arriving at 15:20, only to find the doors closed in my face. No sympathy, no exceptions - just a cold "sorry, too late." They yanked my bags off the plane and tossed me aside like yesterday's trash, telling me to go deal with Lufthansa service. What followed was 24 hours of pure misery. Stuck in the airport, not a single offer of help from Lufthansa besides rebooking my flight. No food, no accommodation, nothing. I'm out time and money, all because they couldn't get their act together. It's like they set us up to fail and then punished us for it. I've never felt so screwed over by an airline in my life. I have all emails and time stamps with me.
- Frankfurt-Mumbai
- Economy
Lara F
Verified | Sep 15, 2024Athens-Luxemburg
Economy
No reason given
I bought this ticket last minute because of another flight being delayed 3 hours in Athens that would have cause me to miss the connecting flight for my final destination. This Lufthansa flight from Athens to Luxembourg with stop in Frankfurt cost me 800 euro!!!!!!! and I have nonetheless find myself sleeping in Frankfurt. The hotel was 19 km far from the airport. I arrived in my hotel room around 11 pm and I woke up at 4 am to be on time in the airport to take the new flight in the morning!!!!!- Athens-Luxemburg
- Economy
Sanela M
Verified | Sep 15, 2024Duesseldorf-New York
Economy
Is not the first time we have trouble flying with lufthansa, I believe we need to be compensate for the trouble we had experience
- Duesseldorf-New York
- Economy
Izeta S
Verified | Sep 15, 2024Duesseldorf-New York
Economy
My original flight was from Munster airport at 2:00pm I recieved email that the flight is canceld, I called them and they rebooked me to fly from Dusseldorf when I got to Dusseldorf they told me the flight from Frankfurt to JFK is overbooked and I cant fly on September 3rd my family was checked in on the fly, my fsther and my kids left and we were rebooked for next day. The worst thing was that my mother is heard patient and she was very strest about everything. Plus the weelchair that I booked for my mom was not provided for her. We also paid rent a car almost 200 euro to drive us to Dusseldorf. We vusited Osnabruck thats why we booked Munster. Everything was wrong with lufthansa. And this is not the first time. In 2018 we had fl8fgt cancel with them and was at the airoport for 27h.
- Duesseldorf-New York
- Economy
Dzmitry K
Verified | Sep 14, 2024Istanbul-St. John
Economy
We arrived at the boarding gate 10 minutes before departure, but we were not allowed on the flight. We contacted the carrier who provided us with tickets as soon as possible, Air Canada. We were offered to convert the cost of the ticket into credits and buy a new ticket. An extra payment of almost US$ 2,000 was made. The airline assured us that they bought tickets for August 21, but a day later we received a letter stating that the tickets were not booked. All this time we were forced to stay in Turkey, a transit country, and rented apartments. The airline was not able to offer us a flight in the near future and we were forced to buy tickets with our own money. We contacted the airline again when we arrived in Canada, and we were offered a refund of US$ 3,500 in credits and an extra payment of US$ 1,956 with a tax of US$ 625. We made this payment. However, the agent said that he had made everything in credits and could not return anything to us. In total we have losses of about 6000 US$ and have not received any payments until today.
- Istanbul-St. John
- Economy
Monique P
Verified | Sep 14, 2024Sydney-Montreal
Economy
a booking problem
I have booking reference #JGE4UW. On the 13 of september i tried to change the departure date to november 11 - the initial departure date was november 6, i did the change and paid the fee - $320. When i received the new ticket it had a departure date of the 6th, but different flights from the original. This is clearly not what i wanted and made no sense = an error. I went online and has a chat session, first with a computer then with a human. The person understood and said he/she would change to the desired date of departure. nothing happened. The next day i called twice and spoke with 2 different agents - who were unable to help me - in fact they were totally useless. So i went back on the internet and made the departure date change - which worked this time. A charge of $310 (change fee). So a mistake was made on the original attempt to change the departure date - this error should have been corrected at no charge. I want to be refunded one of the two change fees i paid. I wanted and have only one change of ticket, but i twice paid the change fee, I want one of these refunded. (the form asks for Euros - at current exchange $310=206Euro), Monique Polak- Sydney-Montreal
- Economy
- Loss: β¬206
- Desired solution
Expenses reimbursement
Aida B
Verified | Sep 11, 2024Dublin-Sarajevo
Economy
Problems at airport
Flight was cancelled due to disruptions on the runway. We were told that morning that the flight was cancelled two hours after we were supposed to depart. Had to arrange myself for rebooking of flights. Arrived at my final destination at 11pm. I was supposed to arrive at 12pm in the day.- Dublin-Sarajevo
- Economy
Kieran H
Verified | Sep 10, 2024Munich-London
Economy
Weather conditions
Flight delayed me over 12 hours and made me miss several hours of work, causing me significant mental and financial distress as I had to buy more annual leave.- Munich-London
- Economy
Lisa T
Verified | Sep 10, 2024Naples-Edinburgh
Economy
No reason given
Due to the flights being delayed and the rebooked flight having departed by the time we disembarked the flight from Naples we were rebooked to a different airport resulting in arriving back at our original destination 7 hours after original scheduled arrival (due to arrive in Edinburgh at 5pm but arrived at 11.55pm)- Naples-Edinburgh
- Economy
Cinzia B
Verified | Sep 10, 2024Vancouver-Milano
Economy
Technical problems
On 21st August the flight LH 6571 / AC 304 (Vancouver to Montreal) has been cancelled, so we couldn't board on the connecting flight LH 6757 (Montreal to Milan Malpensa). At Vancouver airport, Air Canada customer service, together with Lufthansa's, rebooked us on new flights: UA1868 (Vancouver to Chicago) and UA416 (Chicago to Milan Malpensa). Long story short, instead of landing in Milan with light LH 6757 at 10 AM on 22nd August, we landed more than 6 hours late, at around 4:30 PM, with flight UA416 which was more than 3 hours late on schedule.- Vancouver-Milano
- Economy
Giacomo B
Verified | Sep 10, 2024Vancouver-Milano
Economy
Technical problems
On 21st August the flight LH 6571 / AC 304 (Vancouver to Montreal) has been cancelled, so we couldn't board on the connecting flight LH 6757 (Montreal to Milan Malpensa). At Vancouver airport, Air Canada customer service, together with Lufthansa's, rebooked us on new flights: UA1868 (Vancouver to Chicago) and UA416 (Chicago to Milan Malpensa). Long story short, instead of landing in Milan with light LH 6757 at 10 AM on 22nd August, we landed more than 6 hours late, at around 4:30 PM, with flight UA416 which was more than 3 hours late on schedule.- Vancouver-Milano
- Economy
William C
Verified | Sep 9, 2024Venice-Montreal
Economy
Technical problems
The flight was delayed and we missed out connection to YUL. The captain informed us on the plan that the delay was due to some kind of missing screw in the engine and they were waiting for the fix. We were booked on a flight the next day and did not land until 1745 EST.- Venice-Montreal
- Economy
Gregor Z
Verified | Sep 9, 2024Frankfurt-Detroit
Economy
No reason given
Connection flight was canceled- offered alternative next day was not acceptable because of missing otherwise important business meeting.- Frankfurt-Detroit
- Economy
Mocanu A
Verified | Sep 7, 2024Bucharest-Bastia
Economy
No reason given
6 hours before our flight was supposed to leave, we reveived an email that it was cancelled. We had to buy other tickets with airfrance that night.- Bucharest-Bastia
- Economy
Yacine A
Verified | Sep 7, 2024Krakow-Algier
Economy
No reason given
I did reach out to the airline they did not provide anything so far. They just said they will look into it. I traveled from krakow on the 26th of june reach frankfurt on the same day, the connecting flight to Algiers was departed. Had to spend 3 night at a hotel that the airline paid for, back and forth from the airport every day to catch a flight to Algiers without luck. On the 29th they provided me with an alternate route with the italian airline, flew from Fra to Rom then Algiers. Let me know if any thing else is needed.- Krakow-Algier
- Economy
Milen I
Verified | Sep 7, 2024Chicago-Bucharest
Economy
No reason given
after my flight was cancelled, after difficult communication with Lufthansa, I had to travel by train early in the morning to Frankfurt and then board a plane to Bucharest.- Chicago-Bucharest
- Economy
Shaan S
Verified | Sep 6, 2024Sofia-Birmingham
Economy
Lufthansa were not helpful at all. We were denied access to the 2pm flight said it was fully booked and told to go to swiss air support. Who said everything was fully booked for today, and said maybe tomorrow via 3 changes or 3 days as it is busy season. Finally got an open slot on Ryan air and purchased a seat, we just about made the flight. Which caused us both stress the 17 year old child was upset and frightened he would be left alone. The 17 year old child was nearly left to own devices as Lufthansa did not care that the child would have been alone. I volunteered to swop my seat so the child wasnβt left in a strange country on his own and Lufthansa said no and weβre not helpful at all. This caused a lot of unnecessary stress. The childβs parents were frantic and did not know when their son would be returning home. They drove 4 hours to collect their son when he arrived at standstead airport. This cost them fuel, parking and unnecessary stress.
- Sofia-Birmingham
- Economy
Sophia G
Verified | Sep 5, 2024Munich-Newark
Economy
Technical problems
On August 27-2024 Lufthansa flight LH 412 left Munich at 5:01 PM , after one hr in flight plane was diverted back to Munich due to mechanical problems and was in the air until 9:30 PM It was very stressful and Me and my husband were traumatized not knowing if will will be alive. Airline crew didn't tell as much , they just gave us water and chocolate. After arrival back to Munich we spend lots of time running around airport to find out what to do next. Finally they sent us to hotel 45km from airport and told us to check email for the next day flight. We arrived to the hotel after midnight hungry and tired . Later we found out that we have to fly next day to Amsterdam to catch flight from there to EWR . There we found out that flight to Newark NJ (EWR) will be delayed 5 hours.- Munich-Newark
- Economy
Ikram M
Verified | Sep 5, 2024London-Algier
Economy
Influence by other flights
The flight from Heathrow to Frankfurt arrived later than expected which lead to us missing our connecting flight from Frankfurt to Algiers which meant we had to stay in Frankfurt overnight. On the 24th July we went back to the Frankfurt airport to see if we have been rebooked but we havenβt so the airline booked another flight from France Toulouse to Algiers. This put us at a high inconvenience as we have two children with us from ages 7 and 8 who fell sick during travel and as soon as we arrived in Toulouse we were not provided a hotel to sleep overnight which was guaranteed for us as the workers left leaving us sleeping on the floor of the airport. Initially we were supposed to have one connecting flight from Heathrow Airport to Frankfurt to Algeria and shouldβve arrived there on the same day which was the 23rd. Instead due to the major delays we arrived at Algiers on the 25th. This was not expected from us so we didnβt have a large amount of euros enough for food and water for those days.- London-Algier
- Economy
Ragunathan P
Verified | Sep 4, 2024Mumbai-Brussels
Economy
Problems at airport
My mumbai to Munich flight is delayed. So I have missed the connecting flight from Munich to Brussels of 6.45 AM. They have arranged the next flight to Brussels of 10.45 AM. But that flight was continuously delayed. Only started at 1.20 PM. I supposed to reach by 8 o clock in the morning i have reached only in the after noon 2 PM- Mumbai-Brussels
- Economy
Jiju J
Verified | Sep 4, 2024Kuwait-Toronto
Economy
Technical problems
Flight was at 13.55 they board on nearly 15:00pm board on flight and they tell us some technical error and they take us back top airport and then board again at 20:30 and flight start again at 22:30.- Kuwait-Toronto
- Economy
Julian W
Verified | Sep 3, 2024Marseille-Denver
Economy
Claim escalated to airline
Unknown
My flight to MUC from MRS was delayed approx. 30 minutes which caused me to miss my connection from MUC to DEN which was supposed to arrive in Denver on 8/30/2024 at 18:35 local time. I was re-booked MUC to BOS and BOS to DEN which actually arrived in DEN at 08/31/2024 at 00:20 local time.- Marseille-Denver
- Economy
- Claim escalated to airline
Mahtab K
Verified | Sep 2, 2024Malaga-Tehran
Economy
Unknown
I am writing to express my extreme dissatisfaction with the handling of my recent luggage specifically with a business class priority tagged attached ! I was scheduled to fly with Lufthansa LH 1117 from Malaga to Frankfurt, then by LH 0630 from Frankfurt to Dubai on August 11,2024 and from Dubai to Tehran (IKA) EK 0977 on August 12th. Upon arrival, my luggage was nowhere to be found. The lost luggage form PIR (EK14208) was filed in Tehran airport & I was told that my bag will be delivered the next day by Emirates. I understand that there can be unexpected delays, but this delay was unreasonably long. I waited for days and still my luggage was not available. Even after IKA (Tehran international airport) telexed and mentioned about the urgency of my medication in the luggage and I personally contacted the airline several times I received no definite response regarding the return of my luggage from the airline. As Iβm MS patient and boxes of my routine medications & supplements were in my baggage I went through extreme stress & discomfort when Emirates didnβt apply priority status (due to the nature of my disease) on sending my baggage back to Tehran immediately. Finally a friend in Frankfurt followed up several times by calling Emirates in UK & eventually Emirates forwarded my baggage to Tehran after a week of being without my medication, clothes & lots more. I would like to be compensated under the Montreal convention for this extremely inconvenient delay which caused me health issues & excess expenses. As a priority business class passenger I look forward to hearing from you soon.- Malaga-Tehran
- Economy
Alexandru-Dorin S
Verified | Sep 2, 2024London-Mahebourg
Economy
Don't remember
I also lost some gifts that I brought along to provide my friends with but have no physical receipts, only my bank statement showing the transactions. The experience was very unpleasant and Lufthansa was truly unhelpful from the first contact.- London-Mahebourg
- Economy
Shardul L
Verified | Sep 1, 2024Munich-Porto
Economy
Problems at airport
We boarded the flight on time as scheduled, but shortly after, the captain informed us that there were delays in landings at our destination due to dense fog. As a result, we remained on the plane for about 90 minutes. After this extended wait, the flight was eventually canceled because landings at Porto Airport are not permitted after midnight. We were offered hotel vouchers, but upon arriving at the hotel, we discovered it was overbooked. Consequently, I had to share a room with a stranger. It disrupted my further plans heavily since I booked other flights on 2nd September.- Munich-Porto
- Economy
Laura H
Verified | Aug 30, 2024Bergen-Newark
Economy
Claim escalated to airline
My blood pressure went up, because the stress of having two consecutive days in airports looking for flights.
- Bergen-Newark
- Economy
- Claim escalated to airline
Laura C
Verified | Aug 30, 2024Krakow-Reykjavik
Economy
Weather conditions
I filled in the compensation claim right after the cancellation event happened and the airline replied today (Aug 30th) telling me that βThe reason for the cancellation of the flight was the bad weather conditions in Frankfurt. There are no grounds for compensation against Lufthansa for such delays.β―β. I was going to arrive to Reykjavik at 11pm on Aug 7th and had another flight from Reykjavik to Calgary at 9am next morning (Aug 8th). I think 10 hours is a reasonable time for a layover as I realize there might be delays. I was on my way to the airport when I got a message that the flight to Frankfurt was cancelled. I immediately called Lufthansa but the lady told me thereβs nothing she could do and thereβs no other flights to Reykjavik on that day. I still went to the airport to talk to customer service and a lady there checked and told me there was in fact a connection flight that could get me to Reykjavik through Helsinki, but it was already full. So there was no option for me to get to Reykjavik before 9am next day to make it for my next flight. They rebooked me for a flight two days later so I did make it to Reykjavik, however I had to buy a new flight ticket from Reykjavik to Calgary as I missed the previous one. Attached please find all the receipts for my flights.- Krakow-Reykjavik
- Economy
Nadia Q
Verified | Aug 29, 2024Amman-Halifax
Economy
No reason given
I am writing to express my extreme dissatisfaction with the handling of my recent flight booking with Condor, which involved a connecting flight operated by Lufthansa.I had booked my entire itinerary with Condor, including a departure flight from Amman to Frankfurt. Unfortunately, the flight with Lufthansa was abruptly cancelled, and I was not provided with any explanation or an alternative flight. This cancellation led to a series of frustrating and unproductive interactions with both Condor and Lufthansa.I spent an entire dayβapproximately seven hoursβmaking 21 calls back and forth between your customer service and Lufthansaβs. Both airlines continuously gave me conflicting information, and neither took responsibility for rebooking my flight. Condor insisted that Lufthansa was responsible for rebooking, while Lufthansa claimed they couldn't assist since the booking was made through Condor. As a result, I felt completely abandoned by both companies, with no one genuinely trying to help resolve my situation. Despite my repeated requests for an alternative flight on the same day, I was only offered a refund, which is completely unacceptable. Rebooking a flight on such short notice was significantly more expensive.When I requested compensation or a solution that wouldn't burden me financially, I was met with rude and dismissive behavior from your agents. Adding to my frustration, I was forced to book an alternative flight on my own. This new itinerary involved long layovers, causing significant delays and additional travel time to reach my destination. While I did receive a refund, it did little to cover the additional costs and inconvenience I have faced. The entire experience has been deeply stressful and has severely impacted my travel plans. At this point, I still do not have a satisfactory resolution. The lack of professionalism and empathy from Condorβs customer service team has left me deeply frustrated and disappointed.I request that Condor promptly address this issue by providing compensation for the additional expenses I have incurred and the undue stress and inconvenience I have experienced. I also expect a formal apology for the poor customer service and the lack of clear communication regarding the cancellation.- Amman-Halifax
- Economy
Behnaz B
Verified | Aug 29, 2024Tehran-Frankfurt
Economy
No reason given
I booked a return flight from Tehran to Frankfurt for August 23. The plan was that we would take off from Tehran at 1:30 a.m. and land in Frankfurt at 5:30 a.m. German time (with a flight duration of about 5:30 hours). On the basis of this plan, I made an appointment for Friday afternoon. However, Lufthansa had suspended its flights from Tehran until August 21. As a precaution, I went to the Lufthansa office on Thursday and was told that I would have to take another flight to Frankfurt. The replacement flight left at 8:40 am from Tehran to Dubai and at 3:30 pm from Dubai to Frankfurt (with a travel time of about 12:30 hours). When I originally booked, I was able to book an indirect flight from Tehran to Frankfurt, which was much cheaper than a direct flight. However, due to my son's health condition, I have to book a direct flight. At the request of my son, who likes to sit by the window during the flight, I also reserved seats for an extra charge. However, there was no reserved seat available on the alternative flight. All these uncertainties caused my son and me a lot of stress, which had a direct impact on his health. I contacted the airline, and after a week they replied me that they were sorry, but there was nothing more they could do because it wasn't the airline's problem, it was a third party's problem!!!- Tehran-Frankfurt
- Economy
Suelen D
Verified | Aug 29, 2024Frankfurt-Amsterdam
Economy
Unknown
Firstly, flight LH1002 was delayed, the scheduled time was 9:05 pm and they changed it to 10:05 pm, but the plane was delayed further, we boarded around 11:00 pm and stayed on the plane until around 2:00 am where we were informed that the flight had been cancelled. It was rescheduled for the following day, 08/14 at 05:00. As I am pregnant I got very exhausted, with pain, hungry I needed to rest and I wouldn't be able to catch the rescheduled flight so soon. So we opted to buy a train ticket the next day. This is why we also request a refund for the costs of train tickets. the company payed the hotel for that night, but we arrived there around 03:30 am. We really needed to rest because we came from Brazil and it's a long trip.We purchased train tickets for the closest available time, which was 4:30 pm on 08/14/2024. So we only got home at 9:30 pm. This was exhausting. the airline informed us that expense receipts were not accepted by them. And then they weren't going to reimburse us.- Frankfurt-Amsterdam
- Economy
Adrian R
Verified | Aug 28, 2024Oslo-Catania
Economy
No reason given
My flight from Munich to Catania got cancelled. I was supposed to stay 2 days in Catania then travel to Palermo. Instead the cancellation/delay lasted 2 days and Lufthansa redirected me to Palermo. I arrived in Palermo on the 28.06.24. The airline did not provide any care. And they didnβt tell me anything, I had to ask to be redirected. After standing in queue from ca. 18:00 to 23:00(5 hours) they closed the help desk and I didnβt get any information on what to do next. I had to stay 2 nights in Munich, with two different hotels. because of the Euro football cup final, the hotels were limited and expensive. I didnβt know when I could go back to the airport due to inconclusive feedback over the phone with customer support. Also I had checked in all my toiletries, so I had to buy essential items like toothbrush and deodorant++. Please contact me if more details is needed.- Oslo-Catania
- Economy
Daniel B
Verified | Aug 28, 2024Frankfurt-Amsterdam
Economy
Unknown
Firstly, flight LH1002 was delayed, the scheduled time was 9:05 pm and they changed it to 10:05 pm, but the plane was delayed further, we boarded around 11:00 pm and stayed on the plane until around 2:00 am where we were informed that the flight had been cancelled. It was rescheduled for the following day, 08/14 at 05:00. As I am pregnant and exhausted, I needed to rest and I wouldn't be able to catch the rescheduled flight so soon. So we chose to buy a train ticket.- Frankfurt-Amsterdam
- Economy
Karol C
Verified | Aug 27, 2024Warsaw-Hanoi
Economy
I would like to make a complaint about my flight from Warsaw to Hanoi, Vietnam. On 5th June 2024, I was issued an airline ticket by Lufthansa Airlines from Warsaw to Hanoi which included a flight from Warsaw to Frankfurt , and from Frankfurt to Hanoi the ticket was issued by Lufthansa on the basis of a promise of a visa issued by Vietnam Immigration Department I was allowed on board of Warsaw - Frankfurt flight, however I was not allowed to board the flight from Frankfurt to Hanoi by Vietnam Airlines , as Vietnam Airlines did not recognise my promise of a visa. I was told it was not vaild. I was not given an official refusal to allow me to board the plane , even though I asked for it. I consider the whole situation a huge misunderstanding. For a week I had to wait for a new visa promise to be made I also had to buy a new ticket from Frankfurt to Hanoi while I was staying in Frankfurt for 7 days I incurred large expenses for food, accommodation, I had no choice but to pay for a new ticket to Vietnam and I had to make a new visa promise. I am asking for an explanation as to why Vietnam Airlines did not allow me to board the flight even though I had a current promise of a visa and a valid ticket ?
- Warsaw-Hanoi
- Economy
Bekim B
Verified | Aug 27, 2024London-Skopje
Economy
Unknown
Hi my name Bekim I have 4 tickets me my wife and two small girls I have to go holiday in 25 07 2024 I go to aeroport we pass boarding checking and we waiting to go in aeroplan , lady she work whith Lufthansa said no one going to fly and we ask what to do she said go home or go to office in aeroport we go there and we ask what's happen and she said if you like to go to hotel or go home untill we sort this problem we agreed to go to Hotel stay we contacted costomer servis and the guys who working whith Lufthansa hi said I can help you for tomorrow ok hi make 4 new tickets and Tomorrow we go to Heathrow again we go to checking one lady she said you are wrong what she said go Hotel or go home again the problem the guys who make new ticket hi no understand a d make wrong I go hotel again 3 days whith 2 small kids and last time make new ticket to chanch 3 aeroplan from Heathrow to Frankfurt - Zagreb - Skopje we lost 4 days we lost everything what we have- London-Skopje
- Economy
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