Lufthansa complaints: comments, page 13
725 comments
Wael A
Verified | Aug 27, 2024
Amman-Indianapolis
Economy
No reason given
It caused me so much expenses at home in USA work and obligations, in Jordan I couldn't find a good price to return I had to purchase 3 times the price. I tried multiple of times to choose an alternative flight with Lufthansa but every time I try it gets canceled just before the flight with one day
- Amman-Indianapolis
- Economy
Bikramjit S
Verified | Aug 27, 2024Vancouver-Copenhagen
Economy
Technical problems
I booked tickets through air Canada official website and they booked us in a partner airline . When the flight was cancelled , air Canada didnβt contact us , the partner airline contacted us on an email less than 12 hours before the flight to inform that the flight is cancelled . We called air canada to get an alternate flight which was provided the next day - air Canada said there is no alternate flught the same day. So we had to book an extra night in a bnb , to fly the next day . We reached final destination Copenhagen with more than a 24 hour delay. The airline didnβt provide any hotel booking, or meal vouchers .- Vancouver-Copenhagen
- Economy
Mara B
Verified | Aug 25, 2024London-Colombo
Economy
No reason given
The second flight (Frankfurt to Mumbai) was delayed and as a result we missed our connection on 9 August with Sri Lankan Airlines UL 142 at 3.10 am. We were rebooked on a flight on 9 August with VIstara UK 131 originally scheduled at 12.30 and then delayed at 13.30 resulting in more than 10h delay.- London-Colombo
- Economy
Eitan K
Verified | Aug 25, 2024Tel-aviv-Stockholm
Economy
Unknown
I booked a flight with Lufthansa from Tel Aviv to Stockholm. Lufthansa decided that due to the situation in the middle east, it's canceling all flights. It did not offer any alternative flight. As a result I had to cancel my vacation, the the AirBNB booking fee is lost. It's worthwhile to mention that Lufthansa's decision was on its own discretion. Other airlines are still flying into and out of the airport, including the Israeli airlines (El Al, Israir, Arkia), British Airlines, Aegean and other airlines from the EU. PS: The cancellation cause the cancellation of the return flights as well.- Tel-aviv-Stockholm
- Economy
Jerzy S
Verified | Aug 25, 2024Wroclaw-Kuala Lumpur
Economy
flight from Wroclaw to Munich was delay by an hour and we could not get connecting flight from Munich to Kuala Lumpur via Dubai. We arrived at destination 24 hours later and to continua our journey we have to buy a new ticket from Kuala Lumpur to Penang
- Wroclaw-Kuala Lumpur
- Economy
Cedric H
Verified | Aug 23, 2024Bangalore-Brussels
Economy
No reason given
I had 2 flights cancelled during my trip back home: Your Lufthansa flight LH1010 from Frankfurt to Brussels on 30 June 2024 has been cancelled. --- Canceled on 29/06 at 23.52 Your Lufthansa flight LH1016 from Frankfurt to Brussels on 30 June 2024 has been cancelled. --- Canceled on 30/06 at 15.12 To finally be able to take this flight: 01.07.2024 β SN 2608βββ Operated by: Brussels Airlines βββββ What time did you arrive at your final destination? 01/07 - 10..10 What did the airline tell you, and when? Only that it was cancelled and/or changed through email. What care did the airline provide, if any? Voucher for food in airport & hotel + dinner voucher in hotel How did the incident inconvenience you? Lost my whole weekend due to this. Did you miss an event or lose money? Yes family event on saturday night- Bangalore-Brussels
- Economy
Uros G
Verified | Aug 23, 2024Hamburg-Zagreb
Economy
Strike
Flight was cancled. I had to take a train to hanover and new plane tickets HAJ-MUC and MUC-ZAG as seen from attached files.- Hamburg-Zagreb
- Economy
Raghad A
Verified | Aug 22, 2024Kuwait-Denver
Economy
Unknown
I contaced the travel agent and they offered me an alternative flight with 2 stops and short layover and long destination which makes that so difficult to me- Kuwait-Denver
- Economy
Fajer N
Verified | Aug 22, 2024Kuwait-Denver
Economy
Unknown
I tried to contact the Lufthansa Airways and United Airlines and they didnt do anything for me, the only thing they offered is to refund my money, and i had to buy another ticket on another airwhich coast me extra charge- Kuwait-Denver
- Economy
Tsvetomil T
Verified | Aug 21, 2024Munich-London
Economy
Weather conditions
On 21.06.2024. at 9:40 p.m. we had to fly to London, we had just arrived at the airport and they announced that the flight was cancelled. They gave us a flight on 23.06.2024. we had no other choice. We lost two days of our trip. And luckily for us, when we had to go home on 27.06.2024, the flight was canceled again.- Munich-London
- Economy
Manuel B
Verified | Aug 20, 2024Amsterdam-Vienna
Economy
Successful claim
No reason given
I only found out about the cancellation after I had landed at the airport of my connecting flight and at first they mentioned that my flight was delayed a few times. After that it was a huge inconvenience to then figure out what I should do as there was huge lines as the service center. I then managed to finally get a flight for the next day at 11:35 and get a hotel to stay the night. However this meant that I missed half an entire day of my vacation.- Amsterdam-Vienna
- Economy
- Successful claim
Davit H
Verified | Aug 19, 2024Stuttgart-Yerevan
Economy
Don't remember
Please note that due to the flight delay from Stuttgart to Frankfurt missed the connecting flight from Frankfurt to Yerevan and as a result I had to wait 24 hours (they paid for the hotel) to catch the next flight. Also, please note that while the first flight was a Lufthansa flight and bought the tickets for both flights on Condor website and therefore I only have the booking reference code given from Condor, which is different from Lufthansa reference code, which I don't have. Hopefully, you will not ask Lufthansa reference code for proceeding with the case. Thank you!- Stuttgart-Yerevan
- Economy
Balazs F
Verified | Aug 16, 2024Frankfurt-Vienna
Economy
No reason given
The flight LH1242 was cancelled in Frankfurt on 7 August 2024, so we only reached Vienna the next day on 8 August 2024 with the flight OS 206.- Frankfurt-Vienna
- Economy
Sei Nicholas S
Verified | Aug 16, 2024Belfast-Lima
Economy
No reason given
Flight LH1529 from BHD to FRA on the 22nd of July 2024 was cancelled with no explanation. This was after the flight being shown as delayed for several hours. I am still trying to get Lufthansa to give a reason for the cancellation. Previous efforts resulted in a confirmation that the flight was cancelled, and also that flight LH1529 on the 5th of July was cancelled due to curfew (I am not sure if this was a mistake, and they meant to say the 22nd). My flight costs were refunded eventually. I am still trying to get insurance payout for lost hotel bookings and internal flights in Peru. Lufthansa tried to provide alternative flights to Lima, but were unable to do so. As a result my trip was abandoned. I was provided with hotel accommodation in Belfast for 2 nights while alternative flights were sought.- Belfast-Lima
- Economy
Balazs F
Verified | Aug 16, 2024Anchorage-Vienna
Economy
No reason given
We departed from Anchorage (ANC) on 6 August 2024 via Frankfurt (FRA) to Vienna (VIE). The ANC-FRA flight number was LH4351. Our flight was delayed by 40 minutes. Because of this 40 minute delay, we did not catch our flight from Frankfurt to Vienna (LH6334). Therefore, our flight was rebooked in Frankfurt and after a delay of 5 1/2 hours, we would have been on flight LH 1242 to Vienna. However, flight LH1242 was eventually cancelled, so not only did we have to wait in Frankfurt for 5 and a half hours in vain because of the delay of the first flight, but flight LH1242 was cancelled. Finally, on 8 August 2024, we took flight OS 206 back to Vienna.- Anchorage-Vienna
- Economy
Richard S
Verified | Aug 16, 2024Belfast-Lima
Economy
No reason given
Flight LH1529 from BHD to FRA on the 22nd of July 2024 was cancelled with no explanation. This was after the flight being shown as delayed for several hours. I am still trying to get Lufthansa to give a reason for the cancellation. Previous efforts resulted in a confirmation that the flight was cancelled, and also that flight LH1529 on the 5th of July was cancelled due to curfew (I am not sure if this was a mistake, and they meant to say the 22nd). My flight costs were refunded eventually. I am still trying to get insurance payout for lost hotel bookings and internal flights in Peru. Lufthansa tried to provide alternative flights to Lima, but were unable to do so. As a result my trip was abandoned. I was provided with hotel accommodation in Belfast for 2 nights while alternative flights were sought.- Belfast-Lima
- Economy
Shiva T
Verified | Aug 16, 2024Istanbul-Toronto
Economy
Visa transfer
Hello Im Iranian passport and I want to have a flight from Istanbul to Toronto , I want to know I need transfer visa for Schengen or not?- Istanbul-Toronto
- Economy
Denise S
Verified | Aug 15, 2024Munich-Birmingham
Economy
The mobility desk was busy with people without disability
People were in the disability queue asking about lost property. I asked if we were in the correct queue. I was told to be quiet and let them do their job. The person the did this was called r Guo- Munich-Birmingham
- Economy
- Desired solution
Other
Meesam L
Verified | Aug 15, 2024Bucharest-Barcelona
Economy
i go on counter 79 to take boarding paas i show them my boarding pass from google wallet i gave them my passport my trc card my hotel booking my travell insurance they msg someone and was smilling they said lufthanasa airline police not allowing to go bilbao from opt bucatest airport i ask for refund they said they don t know they send email to airline they give or not give they don t know its not their problum book another flight and go
- Bucharest-Barcelona
- Economy
Daye J
Verified | Aug 15, 2024Munich-Prague
Economy
female flight attendant behavior
Dear Customer Service, I am writing to formally lodge a complaint about the humiliating experience I endured from a female flight attendant on August 14, 2024. I was a passenger on flight LH1694, which was scheduled to depart at 20:35 and arrive at 21:25. My family was waiting for me in Prague, and we had a dinner reservation for four people at around 22:00. Despite planning our evening after the flight schedule, the flight was delayed and did not depart until 21:55, resulting in our arrival in Prague at 23:00, get luggage and leaving with taxi was already 23:35pm. This caused us to miss our dinner reservation, leaving me hungry on the flight. During the flight, I took three pieces of chocolate from a basket offered by the flight female attendants. However, when I try to take the chocolates, the flight attendant in question raised the basket high above my reach and sternly said, "You should pick only one piece." She continued to hold the basket out of reach, pointed her finger at my face, and lingered long enough to make those seated around me uncomfortable and draw unnecessary attention to the situation. When I explained that this had not been an issue on other Lufthansa flights, she curtly interrupted me with a "NO!!" and before i try to talk to her she walking away, leaving me humiliated in front of my fellow passengers. It is appalling that she was so rigid about enforcing a rule regarding chocolates while failing to acknowledge the significant inconvenience caused by the delayed flight. If rules are to be followed strictly, then Lufthansa should compensate me for the missed dinner, which is worth far more than the three pieces of chocolate. I demand a direct, written apology from this flight attendant herself, not just from your service center. If this does not happen, I will pursue compensation for the distress and inconvenience caused. A photo of the attendant is attached to this email. As a paying customer, I do not expect to be treated with to be publicly reprimanded by an employee who is paid to serve. Additionally, I strongly recommend that this flight attendant undergo further training on proper customer service. Her unkempt appearance, as evident in the attached photo, is also concerning and does not meet the professional standards expected of airline staff. In my extensive travel experience, including approximately 20 flights last year and six with Lufthansa, I have never encountered such unprofessional behavior. Hiring low-paid employees reflects poorly on your brand and diminishes your company's image. The humiliation I experienced is akin to me saying, "She looks like a refugee," which would be just as unacceptable. If Lufthansa continues to employ such individuals, it will only further damage your rufthansa reputation. I am extremely furious about this situation and urge you to take immediate action to address it properly. Please refrain from hiring incompetent staff in the future. Sincerely,
- Munich-Prague
- Economy
- Loss: β¬1000
Arman B
Verified | Aug 14, 2024Tehran-Duesseldorf
Economy
Unknown
I had contact with them with live chat for many times to get help and refund but they couldn't help me any more.- Tehran-Duesseldorf
- Economy
Amy B
Verified | Aug 14, 2024Manchester-Tunis
Economy
Lost luggage from frankfurt to Manchester airport
My family and I returned from carthage tunisia to frankfurt to Manchester airport, and on Sunday 12th and Monday 13th one of our luggage is losted.
- Manchester-Tunis
- Economy
- Loss: β¬500
- Desired solution
Other
Leila K
Verified | Aug 13, 2024Tehran-Duesseldorf
Economy
Unknown
I had bought re-tour tickets for three persoons from dusseldurf to tehran with stop in frankfurt. First of all the flight from dusseldurf to Frankfurt was cancelled and we have paid β¬500 only to get nex flight in frankfurt on time ..and now the flight from tehran return to dusseldurf is completely cancelled. And I paid almost β¬2700 for this retour tickets and β¬500 for taxi and β¬1448 for alternative way for only return to home..my children and i have got too much stress.this was first travel experience with lufthansa..and we are now full of stress.its not what we wanted from lufthansa flights. The live chat didnt help us.is it normal for your passengers to get so much stress?- Tehran-Duesseldorf
- Economy
Janice Manlunas R
Verified | Aug 13, 2024Rome-Stavanger
Economy
Problems at airport
We contacted the airline but we did not get response. They cancelled our flight a few minutes before the flight.- Rome-Stavanger
- Economy
Glendora Cayetano L
Verified | Aug 13, 2024Rome-Stavanger
Economy
Problems at airport
I send email to lufthansa but i did not hear any answer from them. They cancelled our flight to frankfurt from FCO a minute before the flight.- Rome-Stavanger
- Economy
Renata S
Verified | Aug 13, 2024Dublin-Wroclaw
Economy
No reason given
On August 1st me and my husband had a flight booked from Dublin to Munich with connecting fligh on to wroclaw. The flight from Dublin was delayed so we were contacted and offered a flight to Amsterdam with a connecting flight next morning 2 August to wroclaw with KLM . The Lufthansa staff member at desk in Dublin ( and customer service) told us there would be a hotel room organized by his supervisor and to go to Lufthansa desk in Amsterdam . When we landed we made our way to the Lufthansa desk and realized no body was there ,we were lied to about hotel very disappointed with this situation ,not easy to book a hotel room after 12am took multiple calls to get sorted we are very disappointed in lufthansa airlines .Lufthansa staff shut let us know before we leve Dublin aiport that we need find hotel themselves.- Dublin-Wroclaw
- Economy
Markus S
Verified | Aug 13, 2024Newark-Frankfurt
Economy
No reason given
We checked in, the flight was 30 min delayed, then it was another 2 hours delayed, after 6 hours at the airport the flight was cancelled and we had to pick up our luggage. We got automatically rebooked only 2 days later so we lost 2 days of our vacation.- Newark-Frankfurt
- Economy
Tea B
Verified | Aug 12, 2024Split-Malta
Economy
Unknown
We have flight from Split to Malta, with one flight between this one, in Munich. Flight from Split has been 17:05, and we flight in 18:30h. On Munich aeroport nobody wants to help us, except one kindly lady who books us onether flight from Munich to Malta, but tomorrow 01.08 at 18:30, and also that flight was late, we came to out hotel in Malta 02.08 00:02h. We have payed hotel from 31.07, and enter it 02.08, we lost money for this night at hotel. please take this situation into account and try to solve it in the best possible way. Thanks, Tea- Split-Malta
- Economy
Olga M
Verified | Aug 12, 2024Tel-aviv-Mexico City
Economy
Unknown
The first segment of the flight was cancelled earlier today. Lufthansa have offered one rebooking option - two days later (so on 23d August instead of 21st August) and with transit in the US, for which US visa is required (we don't have a US visa). Currently, we are missing (1) the cost of Tel Aviv - Mexico City tickets and back, (2) flight tickets Mexico City - Oaxaca (expect to be non refundable) and (3) museum tickets in Mexico City. These tickets are attached. In respect of (1) - we have just contacted the airline and the tour operator, which sold us the tickets. In case the cost of the ticket is refunded in full, we should be claiming only the compensation and expenses to which we are entitled in accordance with applicable laws on top of the Tel Aviv - Mexico City ticket price (i.e. on top of 2560 EUR for both passengers).- Tel-aviv-Mexico City
- Economy
Abhilash P
Verified | Aug 12, 2024Delhi-Bremen
Economy
No reason given
My flight from Delhi to Munich was delayed and we arrived at Munich too late to catch the connecting flight to Bremen. We were rebooked for a flight for Bremen which was 12 hours later. Since that was too much a delay, we were rebooked again for a flight to Hamberg and we had to take a taxi to Bremen from Hamberg.- Delhi-Bremen
- Economy
Ion Marius T
Verified | Aug 11, 2024Bucharest-Stavanger
Economy
Things were stolen from my luggage
I gave the hold luggage at the check-in in Bucharest in Stavanger we found that the luggage was opened and 20 packets of Malboro Red Long cigarettes disappeared from the luggage- Bucharest-Stavanger
- Economy
- Desired solution
Xavier B
Verified | Aug 10, 2024Anchorage-Barcelona
Economy
Wrong overweight luggage charge for Anchorage
On Boarding luggage was overweight and we paid more than 800usd because of one luggage. Each luggage was 81.90usd, and this one 436.9 usd for 3 more kilograms. The assistant did not say anything to us. Then we claimed and we amended the weight with other luggage as you can see in the photo, under assistant recommendation. Her name was SIDA. We ask for the difference between 436.9 to 81.9, is is for 355.0 usd, because we amended it and they were not able to refund the money. Thank you very much
- Anchorage-Barcelona
- Economy
- Loss: β¬355
- Desired solution
Refund
Paula A
Verified | Aug 9, 2024Denver-Budapest
Economy
They lost our luggage.
Lost luggage in Munich and 5 days later I still do not have 1 of the bags. They are rude and have no idea where the luggage is and do not care to look for it.- Denver-Budapest
- Economy
- Loss: β¬3630
- Desired solution
Marco T
Verified | Aug 9, 2024Miami-Sarajevo
Economy
Technical problems
All 3 of my flights were one booking with Lufhstana airlines. Miami to Frankfurt to Sarajevo. My flight in miami was delayed 3 hours causing me to miss my connection in Frankfurt. I spent about 12 hours at the airport waiting for next available flight. Arrived to my final destination more than 12 hours more than originally was supposed to.- Miami-Sarajevo
- Economy
Mihaela D
Verified | Aug 8, 2024San Francisco-Graz
Economy
Unknown
The flight was canceled and we were given another flight that was also canceled. Finally the airline gave us the flight for one day later, what did not worked for our schedule. We spent several days on the phone with the airline trying to get a new flight for the same day. And this interfered with work, caused stress, and took away precious time from our vacation.- San Francisco-Graz
- Economy
Rachel K
Verified | Aug 8, 2024Trivandrum-Dallas-Fort Worth
Economy
No reason given
When we reached DEL by LH 7267, we came to know that our flight LH 761 to Frankfurt was cancelled. Lufthansa employees arranged for us to fly by Air India to SFO on Aug 1st, at 3:55 am. When we reached SFO at 10:25 am, we found that our connecting American Airlines flight to DFW was gone. We contacted Lufthansa and the supervisor and employees of Lufthansa at SFO were very unhelpful. They claimed that we missed the connecting flight to DFW due to the fault of Air India and that we should therefore contact them. When we contacted Air India we were told that our ticket was through Lufthansa and that therefore they cannot login to the system to help us. We were pushed back to Lufthansa where they disowned us again. It was very traumatic mentally and physically, since I and my wife had surgeries in June and July and we were both wheelchair passengers. It was the supervisor of the wheelchair employees who helped us by contacting American Airlines and arranged us an AA flight to DFW by 3: 50 PM. We reached DFW at 9:10 PM, on Aug 1st, late by 6 hours and 15 minutes and after suffering a lot of mental and physical anguish.- Trivandrum-Dallas-Fort Worth
- Economy
Matthew B
Verified | Aug 8, 2024San Francisco-Frankfurt
Economy
Booking SFO Lufthansa employee dog transport
I booked my flight and received my confirmation email. Three weeks later I had to change the date only to find out that my booking was cancelled. No one could give me a reason why and I was never informed. I rebooked and has to pay double the original price. I received an email saying my booking was going to be canceled if I didn't pay. I gave the lady all my payment info and received my a confirmation number. I called back to give the info again. The lady took my info and stated that I needed to call back to confirm everything. I called back and again was told that they needed my payment info or it would be canceled. Finally my issue was escalated and resolved. Upon arriving at the airport, I encountered a rude and condescending employee. Her supervisor kept coming over to calm her down. I am moving to Europe and yes I had prepaid for three suitcases. She tried to charge me again, made me feel stupid for overpacking and at one point refused to take my dog as he weighed too much. She was confrontational during the entire interaction. Her supervisor was very kind and professional. Now have been waiting three hours at the airport in Frankfurt for my dog. My family has used travelled Lufthansa many times over the years. Start to finish this has been the worst experience ever. Do not fly Lufthansa!- San Francisco-Frankfurt
- Economy
- Loss: β¬800
- Desired solution
Apology / Voucher
Samantha B
Verified | Aug 7, 2024Δ°stanbul-Chicago
Economy
Problems at airport
I have called the airline three times and the bags was lost for 4 days when I arrived to Istanbul and then on my return it did not arrive for 6 days. Both ways the said I was due a compensation of US $1000 for each delay. Turkish Airlies case number 2024105485 or 0712 4686848 ORDLH94183 File reference ISTTK30741 in the property irregularity report.- Δ°stanbul-Chicago
- Economy
Edvin H
Verified | Aug 7, 2024Nantes-Gothenborg
Economy
No reason given
The flight from Nantes was delayed by several hours which in turn made me miss my flight from Frankfurt to Gothenburg. I was originally rescheduled for July 25th, 2 days after I was supposed to come back to Gothenburg. After persistant attempts to reason with the Lufthansa staff I was able to get a spot on a plane the morning after, on the 24th. Before that I had to stay 1 night in a hotel. I did get a voucher for the hotel in Frankfurt and for the taxi there and back. However, I have not been compensated at all for my delayed flight. The delay resulted in me returning home almost 12 hours after I was originally scheduled to return. Because of this I had to book a taxi instead of having friends come pick me up. I also had to miss 8 hours of work since I coudn't make it back home in time for the scheduled shift at 14:15.- Nantes-Gothenborg
- Economy
Kata S
Verified | Aug 7, 2024Dublin-Naples
Economy
Lost and Delayed Luggage
My luggage was lost. Connecting flights: Dublin to Munich LH2517 Munich to Dublin LH1878 Date of both flights: 18/07/2024 I filed lost luggage report at Naples airport and asked to forward luggage to my home address in Ireland. Report number: NAPLH36374 Lugguge number: LH137291 I called every week few times but did not receive luggage.
- Dublin-Naples
- Economy
- Loss: β¬1000
- Desired solution
Other
Maria A
Verified | Aug 7, 2024Newark-Frankfurt
Economy
No reason given
Our family of four and a dog in cabin checked in on the airport on Monday, July 22nd. We dropped off all our luggage (4 suit cases). We checked in our dog. We were informed that the flight is delayed by 30 mins, Then it was delayed another 30 minutes. Then it was delayed another 1,5 hours. We were very concerned but the staff said the airplane is coming and we will fly once they clean it. After another 2 hours wait the flight got cancelled and we were send back from the gate to pick up our luggage and wait on re-booking confirmation. We were rebooked to fly in 2 days on July 24th!!! We spent 7 hours on the airport that day. We paid additional $200 for airport transfers. We lost 2 days of our vacaition time! We called Lufthansa many times to ask for different flight but because we had a dog and kids they weren't able to rebook us earlier. We arrived finally in Frankfurt on July 25th but require compensation for the extensive wait time and the two days delay in our travel plans and the inconvenience for our family.- Newark-Frankfurt
- Economy
Alvard Y
Verified | Aug 7, 2024London-Yerevan
Economy
Unknown
On the 30th of July, I received an email stating that I cannot be given compensation due to Regulation (EC) No 261/2004. On the 1st of August, I received another email stating that I cannot be given compensation due to airfield restrictions. The different responses from Lufthansa are very disappointing, and the inconsistency in the reasons provided is not valid. Lufthansa operates four other airlines, yet our flight was delayed for nearly 48 hours. When I went to the Lufthansa desk at Heathrow Airport, Terminal 2, they refused to look for another flight with any of those four airlines operated by Lufthansa and instead rebooked my flight for 48 hours later. We arrived at final destination on 26 July 2024 at 4am- London-Yerevan
- Economy
Mohamed O
Verified | Aug 6, 2024Cairo-Bremen
Economy
My wife and I had a trip from Cairo to Bremen via Frankfurt. The first trip was delayed almost 2 hours so we missed the second one. We were booked another flight to Bremen the next day and a hotel. However, I arrived to Bremen at 8 am and I was unable to go work on that day. Furthermore, our luggage did not come with us. It was delayed. I was supposed to arrive at 10.20 pm yesterday and I arrived at 8am. I couldn't go to my work in the industry and I am missing my important luggage.
- Cairo-Bremen
- Economy
Prisca P
Verified | Aug 6, 2024Cluj-napoca-Schonefeld
Economy
No reason given
I was already inside the boarding zone when the flight was cancelled (2 hours before take-off). Lufthansa offered me an alternative flight 3 days later (4.8 instead of 1.8). I refused the alternative offer and asked for another alternative, saying I would only accept flights on the same day to Berlin or Switzerland, or I would want a refound. Since I got no quick reply and it was 7 p.m. and I had no place to sleep in Cluj-Napoca I found another flight myself at the airport counter. I booked the flight with Wizzair that was flying to Basel and had only 4 spots left (so I had to take a quick decision). I asked for a refound. Lufthansa said they would refound but then they refused to. I missed out on an important conference in Berlin and spent 200 extra euros on a new flight as well as 200 euros on the hotel in Berlin and my travel back to Berlin.- Cluj-napoca-Schonefeld
- Economy
Ajit M
Verified | Aug 6, 2024Trivandrum-Dallas-Fort Worth
Economy
No reason given
Rachel and Ajit were rebooked on an Air India flight to San Francisco on Aug 1st 3;55 am. The flight reached SFO at 10:25 AM on Aug 1st. In the meanwhile, our connecting flight from SFO to DFW had already left. Since our ticket was a Lufthansa ticket, we contacted the Lufthansa ticket counter at SFO. The supervisor asked us to contact Air India. On contacting Air India we were told that since the original ticket is a Lufthansa ticket, only they have access to the ticket . Thus we were shunted from one counter to another. We were both wheel chair passengers since we both had surgeries during our stay in India. We suffered a lot of both physical and mental trauma due to the negligent attitude of the Lufthansa representatives at DFW. Finally, the supervisor of wheel chair associates contacted American Airlines and AA allowed us to fly to DFW on an SFO--DFW flight that left SFO at around 3:55 PM. We reached DFW at 9:15 PM. The suffering that we endured due to the cancellation of the DEL-FRA flight and the resulting rerouting to SFO was considerable- Trivandrum-Dallas-Fort Worth
- Economy
Elvira F
Verified | Aug 5, 2024Dublin-Munich
Economy
I was denied boarding for flight LH2517 01 Aug 2024, direct flight Dublin to Munich, suppose to arrive Munich 14:00. I was put on another flight, which is not a direct flight, details below: Flight LX 0401 Dublin to Zurich 01 Aug 2024, which was delayed more than 2 hours. Flight LX 1110 Zurich to Munich 01 Aug 2024, arriving Munich at 20:20 My arrival to Munich on Thursday 01 Aug was delayed more than 6 hours. I was not able to tour Munich as scheduled on Thursday as I had planned to visit a few places in Munich and now it was all cancelled. I would like to request compensation more than euro250.
- Dublin-Munich
- Economy
ArtΕ«ras S
Verified | Aug 5, 2024Brussels-Riga
Economy
Claim escalated to airline
Unknown
It was flight from Brussels to Frankfurt and then to Riga. Plane was delayed from Brussels to Frankfurt and we miss our plane to Riga- Brussels-Riga
- Economy
- Claim escalated to airline
Daniel L
Verified | Aug 4, 2024Manchester-Leipzig
Economy
No reason given
I was at Munich airport about to board my flight to Frankfurt when I got a text about my flight being cancelled. There was no reason given to me as to why itβs cancelled. When I arrived to Frankfurt they changed my flight ticket to a train ticket and then whilst I was on the train to leipzig, they also got terminated so I had to go back to Frankfurt and get a hotel and get a flight the next day. Iβll provide the train ticket in the files.- Manchester-Leipzig
- Economy
Sydney T
Verified | Aug 4, 2024Birmingham-Windhoek
Economy
Problems at airport
the distrupted floght resulted in me missing my flight and ended up arriving at my destination mpore than 24 hrs later. The airline did not provide hotel accomodation instead i slept on the benches and spend the whole day sitting on the benches waiting for the the evening flight- Birmingham-Windhoek
- Economy
Moha K
Verified | Aug 4, 2024Wroclaw-Manchester
Economy
No reason given
Due to flight cancellation at Munich I was provided an alternative route via Brussels. I was supposed to reach manchester by 17:00 but I reached manchester at 23:30 a delay of 6.5hrs. My total travel journey from Wroclaw to Manchester went from 4.5 hours to 10.5 hours. The airline did not provide me any food and beverage vouchers for the delay nor did they provide me with complimentary meals on the flights boarded.- Wroclaw-Manchester
- Economy
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