Lufthansa complaints: comments, page 11
725 comments
Charles & Elzbieta K
Verified | Oct 23, 2024
Newark-Frankfurt
Economy
Weather conditions
They were going to pay because they canceled after 4 hours then denied my reimbursement of my upgrade, trains, no food, hotel, Oh I lost my ride in Germany after they waited for hours and paid 70 euro. They had to come back to airport 1 hour drive each way so x by 4.
- Newark-Frankfurt
- Economy
Gaurav B
Verified | Oct 23, 2024Munich-Mumbai
Economy
Bassinet seats changed to non-bassinet seats
our Bassinet seats were changed to non-bassinet seats cos the aircraft changed and when i called customer service, they say the seats i booked were not bassinet. then laster on email they said bassinet seats have the save charecteristic as any other seats?! WTF ? then chat say i cant get my 1/3 seat assined atall since i did not pay ?! phone service just shouts on u and closes call. applied for pre-booked refund but no replaz since 10 days. The worst and shittiest pre-flight experience i have and also the most imcompetent staff i have ever seen, which lack common sense and manners. Was my 1st and last time using this airline. Tps on how to pursue this legally are welcomes.- Munich-Mumbai
- Economy
Sarah S
Verified | Oct 22, 2024London-Frankfurt
Economy
No reason given
They also lost our luggage and were not able to advise us of its whereabouts and we had no assistance from Lufthansa - the baggage arrived very late the next day but we did not have our work folders or clothes The flight delay meant we landed about 4.5 hours later than scheduled than we should have and the airline provided no detail for the cancellation and were extremely unhelpful in every way - we had to queue for over an hour in baggage tracing and the customer service were rude - at no point were we offered any refreshments in the airport - it completely disrupted the work that we were supposed to be doing at the bookfair in Frankfurt as it meant that we could not set up our stand as we had planned - the whole situation was completely mishandled by Lufthansa with a very very poor customer service - we have contacted the airline but they only provided a poor excuse- London-Frankfurt
- Economy
Denise L
Verified | Oct 22, 2024London-Frankfurt
Economy
No reason given
Baggage never arrived with the flight and was not delivered to our hotel until late evening the following day with no assistance from Lufthansa. The flight delay meant we landed about 4.5 hours later than scheduled. We had to queue for about an hour in Lufthansa baggage tracking. The customer service was not at all friendly - infact rude and at no stage were we offered any refreshments or vouchers. The service was extremely poor. They were unable to say where our luggage was and even took our home addresses indicating that the baggage may be sent to our home addresses. The delay meant that we did not arrive at the Messe until 6.30 to set up our stand for the commencement of the Book Fair the following morning.- London-Frankfurt
- Economy
Elzbieta K
Verified | Oct 21, 2024Newark-Frankfurt
Economy
Weather conditions
They said they would repay my upgrade and train, hotel then a month later denied my claim. They canceled the flight 3 hours after the rain stoppedβ¦total cancel was 4 hoursβ¦but United and another airline departed on time as we should ofβ¦for Frankfurt I paid for an upgrade for me and my wife and we never used it because they cancelled and want to ship us to JFK but we had no way to get there so they rerouted us to another airlineβ¦we got NO food, hotel, or refundβ¦- Newark-Frankfurt
- Economy
Pippa W
Verified | Oct 21, 2024Palma de Mallorca-Hong Kong
Economy
Food Poisoning
Flight PMI to FRA business class, beef salad tasted off. Barely made it to Hong Kong before I had severe vomiting and diarrhea. I was unable to make it to the event I had in Hong Kong which is the only reason I flew to on LH to ensure I was there in time to attend.- Palma de Mallorca-Hong Kong
- Economy
Pippa W
Verified | Oct 21, 2024Palma de Mallorca-Hong Kong
Economy
Food Poisoning & Double charge for seating
Flight PMI to FRA business class, beef salad tasted off. Barely made it to Hong Kong before I had severe vomiting and diarrhea. Also booked preseating and card didnt go through I then provided another card and both were charged.- Palma de Mallorca-Hong Kong
- Economy
Gustavo M
Verified | Oct 20, 2024Zurich-Lyon
Economy
No reason given
My arrival at Lyon was scheduled to be around 18:30. My arrival in the nwxt flighht will be at 22:15. They booked another flight 4h later (21h). I lost a meeting with my team because of this. I'm also very tired because of this delay.- Zurich-Lyon
- Economy
Rashmi S
Verified | Oct 20, 2024Delhi-Frankfurt
Economy
Flight delay at IGI Airport India
Subject: Request for Compensation Due to Flight Delay and Lack of Assistance (booking code WPNK3F) Flight LH 761 Dear Customer Service Team, I am writing to formally address the issues I experienced during my recent flight with [Airline Name], which was significantly delayed due to technical reasons. Initially, we were informed that our flight would be delayed by one hour. Subsequently, we received updates that the delay would extend by an additional 30 minutes, followed by yet another 30 minutes. As a result, we ultimately landed two hours and fifteen minutes late. I would like to express my concern regarding the lack of assistance provided during this extended delay. There were no refreshments offered to passengers, and I noted a general absence of care for those who were unwell. As a person with a disability, I experienced a migraine attack as a direct consequence of this inconvenience, which further exacerbated my discomfort during the prolonged wait. Given these circumstances, I kindly request that you consider my situation and provide appropriate compensation for the difficulties I endured during this flight. I appreciate your attention to this matter and look forward to your prompt response. Thank you for your understanding.- Delhi-Frankfurt
- Economy
- Desired solution
Apology / Voucher
Adrian Constantin S
Verified | Oct 20, 2024Rome-Sibiu
Economy
No reason given
The flight was delayed for two days later, they offered taxi and hotel only for the first night, the second night was payed by my travel agency.- Rome-Sibiu
- Economy
Urmila D
Verified | Oct 19, 2024Vancouver-Delhi
Economy
Problems at airport
When I was in the flight from vancouver to france, which was at 16:20, crew member spills the wine on me while serving. my one side of hairs and clothes were totally wet. even the seat was not moving back. I spent my half journey with this problem. after that, one crew member tried to push back, the it moved but then it did not come forward. In france, the flight got delayed to 16:00 which was 3 hours early and they moved us from one gate to another 3 times. At delhi airport, i had 2 suitcases, from 2 of them one was broken from the side.- Vancouver-Delhi
- Economy
Yuxia Q
Verified | Oct 18, 2024Bucharest-Houston
Economy
Refused cat boarding because of your wrong information
We intended to bring our pet with us, a 15-month-old cat named Domi. As Expedia does not deal with pet reservations, we had to call the lufthansa airline ourselves for the extra ticket for the cat. We called on October 2, almost a month before the flight. We did all the necessary preparations, got him a passport, vaccines and health certificates. We also bought an air travel compliant pet carrier as described on the βRegister cat or dogβ form on Lufthansaβs own website. A few days before departure, we also registered the cat's information as required. Although we were never informed of this requirement during our conversation with Lufthansa's customer service on October 2nd, and the website did not specify any material requirements . Although we were never informed of this requirement during our conversation with Lufthansa's customer service on October 2nd, and their website did not specify any material requirements at the time, we were denied boarding. We tried to negotiate with the check-in agent and showed her the requirements on the Lufthansa website, which did not specify that carriers must have a soft surface. She admitted that it did not exist and that she could not find the requirement for carriers to have a soft surface on the website, but she still insisted that it was a rule. After repeated negotiations, she agreed to let us board the plane, but at the same time called her colleague ,after hung up the phone, telling us that the size of the cat bag was too small! EXCUSE ME ??? We purchased a standard airline case that fits the size of my cat. Subsequently, we took the initiative to handle the check-in procedures for this cat and retrieved it in Frankfurt. They also rejected this proposal. We can only call United Airlines to reschedule flights that allow pets and purchase the cat bags mentioned by the ground crew, so that we can board the plane. We had booked the next flight, but unexpectedly saw a message on the website the day before takeoff saying it had been cancelled! You do not have any other effective way to notify customers. We can only rebook again, and the available flight will depart at 6am on October 30th, 2 days later, with pet tickets included. But when we confirmed with Lufthansa customer service again, we repeatedly emphasized to prevent us from bringing cats! Unfortunately, we can only place the cat in Bucharest for foster care. For this flight, we have to pay an additional $1664.6 and $125 for pet booking fees. However, dramatically, around 12 pm before our departure, customer service called to inform us that we could take the cat on the flight the next morning! Excuse me!!! How can we contact the cat in the middle of the night? After arriving in the United States, we can only find a pet shipping company to transport the cat back to the United States. In the end, it was your Lufthansa airline that checked it in, and we had to redo the necessary documents for the cat's flight and entry, as well as the cost of retrieving it upon arrival in the United States. In short, due to Lufthansa's mistake, we suffered a loss of over $4000 and suffered mental anguish for our COUPLE, and the CAT. We have sent you a detailed complaint about the economic losses via email. In our correspondence with your company, your customer service promised to bear the additional costs of this trip. However, the fact is that you once again did not fulfill your promise and only compensated $400, which we do not accept!
- Bucharest-Houston
- Economy
- Loss: β¬5000
- Desired solution
Jiaying L
Verified | Oct 18, 2024Barcelona-Beijing
Economy
My flight from Munich to Beijing was canceled, I was notified when I was arriving in Munich after leaving Barcelona. The airline did not mention why my flight was canceled, I just had to go to the service center and find a new alternative route. The airline gave me an option to add one more transfer in London and then Beijing. Once I was at the boarding gate in Munich, the system showed that I was not traveling, and I could not get onto the plane despite having my new boarding tickets. I had to talk with the airline once again and they got me onto the next flight to London. I arrived in Beijing more than 3 hours later. Once in Beijing, my luggage did not arrive and a few days later I was told it went to Bilbao, Spain. I have filed a complaint about the luggage.
- Barcelona-Beijing
- Economy
Madhuri C
Verified | Oct 18, 2024Boston-Frankfurt
Economy
Phone lost on the found and the staff did not help find it.
My parents recently travelled in Lufthansa LH 421 from Boston to Frankfurt and my mother lost her phone and the staff said they would help her find it but they did not help them and indeed rushed them out of the flight with out helping them. She has all her bank accounts attached to that phone and the way Lufthansa staff behaved is unforgivable.- Boston-Frankfurt
- Economy
- Loss: β¬250
Caren B
Verified | Oct 17, 2024New York-Malta
Economy
No reason given
The woman started screaming at us I have a video and kicked us out I have a video of this very rude lady We were taken off the plane 200 passengers with no valid reason We were scheduled for the next day No food no hotel was offered I had to drive back home with a cab The next day they cancelled again on us while we were at the airport! This is very traumatic I started crying with a panic attack and they offered me a flight I went on it shaking I still have no luggage itβs arriving tomorrow and my husbands ant who is HR in Malta airport send me pics of my new bags which look completely scratched out and beaten! I lost two days always from my kids 3 taxi cabs And a life time for trauma Lufthansa Germany you are the worse and you and your crew should be sued out of business! I am utterly disgusted, disappointed and traumatized I arrived Malta the 11/16/2024- New York-Malta
- Economy
Chris H
Verified | Oct 17, 2024Munich-Vancouver
Economy
No reason given
Flight delayed several hours, without explanation. We were traveling with our infant child which made the delays more stressful.- Munich-Vancouver
- Economy
Volodymyr B
Verified | Oct 17, 2024Barcelona-Warsaw
Economy
No reason given
My flight was BCN to Warsaw via Munic. Airline sent mail cancellation notification 6 hours before the flight without explaining reasons. Online support service was terrible- Barcelona-Warsaw
- Economy
Enrico P
Verified | Oct 16, 2024Frankfurt-Hong Kong
Economy
Technical problems
After boarding we are wait in the aircraft for 2 hours before be advise that for technical reason the fly was cancel and postpone one day later . They ask us to slip in a hotel near buy until next morning . The next day also the departure was delay 2 hours from original schedule- Frankfurt-Hong Kong
- Economy
Yongxin W
Verified | Oct 16, 2024Frankfurt-Hong Kong
Economy
Technical problems
After boarding and waiting for 2 hours they told us the airplane has technical issue and they bring us to hotel without dinner for depart a day later around 15:30 ( they was told 12:30 departure so another delay) . This delay cause a list of my job appointment and I lost the mean of the travel- Frankfurt-Hong Kong
- Economy
Laurynas E
Verified | Oct 16, 2024Riga-Geneva
Economy
No reason given
The next day morning flight was also canceled and i arrived to Geneva one and a half day later then original plan. Airline didnt explained the situation, provided with hotel and teribble meal to wait for next morning flight. I was late to start my journey from Geneva, lost booking at hotel.- Riga-Geneva
- Economy
Rickie A
Verified | Oct 15, 2024Manchester-Tunis
Economy
No reason given
Originally the airline accepted the claim and asked for my bank details, then when i chased it up they said there had been a mistake and i wasn't eligible for compensation. 24hr delay, had to book a private taxi as the original shuttle provider did not operate the day we arrived. Lost a whole day of a 7 day holiday. Airline provided hotel for the night but no food voucher until the next day. Rebooked us on Tunis air flight at midday on 23rd June only to be told at check-in that Lufthansa hadn't done something correctly so the had to wait until 21:50 for the next Lufthansa flight.- Manchester-Tunis
- Economy
Michael T
Verified | Oct 14, 2024Brussels-Munich
Economy
paid luggage policy not respected
I booked this flight with 2 cabin luggages. After that, I received an email saying that my carry-on luggage could be put in the hold for free, confirming its was a carry-on luggage and that I have the option to opt in/out,n (as the full price was already paid for 2 carry-on luggages). But it wasn't an option. I had to mandatorily put my valid carry on luggage, with my fragile laptop in it, key to my work, in the hold. First, this is a clear breach of contrat. Second, I was treatened by your employee (named Rinaldo if I'm not mistaking) to be denied boarding if I claimed the right to exercise my rights. This is absolutely untolerable and I will report it !!!- Brussels-Munich
- Economy
- Desired solution
Luckas David S
Verified | Oct 14, 2024Ibiza-Zurich
Economy
No reason given
our flight from ibiza delayed 30 min , when we got in Munich , the flight already left to Zurich , so we needed to stay one night in Munich because the delayed from ibiza- Ibiza-Zurich
- Economy
Jessica H
Verified | Oct 14, 2024Edinburgh-Singapore
Economy
No reason given
Flight from Edinburgh to Frankfurt was delayed, and as a result, we missed our connecting flight and were stuck in Frankfurt with a hotel voucher from Lufthansa (no photo available of voucher unfortunately), but no offer to put us on a connecting flight, we would have to show up every day to get on the waitlist for a seat (in the hopes that someone else missed their flight), and get a taxi from our hotel to the airport, (at our own expense) in order to get seat on a flight to Singapore for the next leg of our journey, with no guarantee of when we would be getting on a flight. Was repeatedly told by Lufthansa that it could be 1 day, 2 days, or 5 days wait in Frankfurt for an available flight, and the only way to know would be to go to the airport each day and join the wait list. By the time we arrived in Singapore, we were 2 days late including time zone differences to get our connecting flight back to Sydney (where we live), and there were no hotels available due to the formula 1, so the Singapore airline staff did their best to put us on the first available flight in the morning, but we had no option but to wait in the airport for nearly 12 hours for our flight, and try to sleep on the floor of the airport (because no beds or rooms were available even in airport hotels due to formula 1). I was a day late returning to work and missed out on earnings and had no time to recover from the jet lag.- Edinburgh-Singapore
- Economy
Mark T
Verified | Oct 14, 2024Edinburgh-Singapore
Economy
No reason given
Plane left late from Edinburgh and arrived to Frankfurt late as a result, which caused us to miss our connecting flight to Singapore, as our arrival gate was far from our departing gate. We were given hotel rooms for the night and taxi coupons to the hotel, and told Lufthansa would contact us the next day for our new flight. Upon not hearing from them the next morning we went to the airport ourselves, and told we were put on a cancellation list and might not leave that night. We fortunately made it on that plane and left for Singapore. When we arrived in Singapore to connect to Sydney, Singapore Airlines who had shared our flight with Lufthansa had no idea that we were late, managed to get us on a flight the next day, but as the formula 1 was in Singapore that day there were no hotels available, so they put us in a lounge for 12 hours until our new flight left. This caused me to spend my birthday in Germany, not knowing how I was going to make the journey home, and many hours of stress due to not having contact with Lufthansa aside from talking to them at airports. We effectively had to manage all of our bookings ourselves for the missed connecting flight.- Edinburgh-Singapore
- Economy
Lauren G
Verified | Oct 12, 2024Munich-Porto
Economy
No reason given
I am not sure what the airline said, I had my headphones on at the gate and only looked at the board to see it was canceled when everyone started to look concerned. They continued to say the flight was canceled, but not the reason. I arrived at the final destination the day, round about 12 PM - Lufthansa did provide accommodation overnight for the time between the 6th and the 7th of October. - The food vouchers Lufthansa provided were unusable as they were not able to be honored in the time issued. The dinner voucher was only valid before 10 PM for evening dinner (I checked in to the hotel after this), then the breakfast started at 7 AM, and my taxi to the airport left before this time. I was late to work on Monday as I needed to be present at 9 AM and didn't get there until later.- Munich-Porto
- Economy
Olena B
Verified | Oct 12, 2024Barcelona-Warsaw
Economy
No reason given
First cancellation notice was sent by airline less than 8 hours befor flight departure. They suggested variant that arrived to final destination (Warsaw) at 21:35 instead of 16:15 in the ticket that I bought (!). Help desk couldnt rebook ticket becase Lufthansa without my confirmation checked me in on new flight , though in the email notification they proposed option to rebook. Operator suggested me to call that airline myself to un-check flight !!. Help desk in general very rude, they just leave chat when client ask questions they dont want to answer. We stayed 1 night in hotel to move to Ukraine next day by train, becase by the time we arrived to Warsaw we missed last train already- Barcelona-Warsaw
- Economy
Roberto S
Verified | Oct 12, 2024Barcelona-Beijing
Economy
No reason given
My flight from Munich to Beijing was canceled, I was notified when I was arriving in Munich after leaving Barcelona. The airline did not mention why my flight was canceled, I just had to go to the service center and find a new alternative route. The airline gave me an option to add one more transfer, in London, and then fly to Beijing if I wish to arrive on the same day or stay one night and wait over 24 h for the next flight to Beijing. I took the flight to London as I had to get to work, I had to wait in the airport as I didn't have enough time to visit the city, and I was not provided with a lounge to wait until my connecting flight. I arrived in Beijing more than 3 hours later, and I had to rebook my pick-up and missed a conference in my embassy I was invited to participate to celebrate the mental health day.- Barcelona-Beijing
- Economy
Roman D
Verified | Oct 9, 2024Munich-Bucharest
Economy
Problems at airport
This was second flight cancelled from Munich, one on 19th of July and the second on on 20th of July. Lufthansa blamed crowdstrike on the flight from 19th of July and Air Traffic Control on the flight on 20th of July. That doesn't make sense.- Munich-Bucharest
- Economy
Jaroslaw M
Verified | Oct 9, 2024Krakow-Frankfurt
Economy
Weather conditions
Was offered flights by an LH partner, the Austrian (OS 598, ticket No 2202212643907) the following day. Those were delyed. I got stuck at the FRA airport for a night and lost another day.- Krakow-Frankfurt
- Economy
Enrico P
Verified | Oct 9, 2024Frankfurt-Hong Kong
Economy
Technical problems
After 2 hours from boarding was comunicate about technical issue and fly was postpone one day later. All passenger was accompany to hotel by taxi for waiting a departure one day later- Frankfurt-Hong Kong
- Economy
Leslaw D
Verified | Oct 7, 2024Krakow-Cairo
Economy
Good morning, on August 3 I took a flight from Krakow to Frankfurt. The flight was delayed, so the luggage was not repacked in time for the next flight from Frankfurt to Cairo. I am a sailor, I am not able to pick up luggage from Cairo, which has been reported many times. For 2 months, my family and I called the airport and tried to bring our luggage to Krakow (Poland) Many emails were written about this matter. After 2 months I still have no luggage. Therefore, he wants to apply for compensation for the loss of luggage. I am sending the case number; CAILH60983 and I send air tickets. I ask for a positive consideration of the case. Best regards
- Krakow-Cairo
- Economy
Raul E
Verified | Oct 7, 2024Helsinki-Casablanca
Economy
Technical problems
We are extremely disappointed, and expect fair compensation for our ruined trip. The technical error with the aircraft caused us to miss our daughter's engagement reception which was the reason for our trip! After we had already boarded the flight in Frankfurt, they announced that there was a technical issue with the plane. We waited on the airplane for a while, until they eventually evacuated all the passengers and told us that the aircraft wouldn't be able to leave due to a technical problem. We were told we'd have to wait for 24hrs for the next scheduled plane to take us to our destination. This caused a significant problem in our travel arrangements, as we missed a full day of our only 5-day trip and we missed the engagement reception of our daughter. In addition, we had to make arrangements to reschedule travel plans in our destination, which caused significant trouble to our hosts and other guests of this trip.- Helsinki-Casablanca
- Economy
Edward M
Verified | Oct 7, 2024Birmingham-Harare
Economy
No reason given
Missed my connecting flight due to flight delay in Birmingham to Frankfurt .Arrived on 4th October 2024 at 22.00 and my connecting flight schedules to depart around the same time.i had to spend that evening on the airport chair as well as the whole day the following day 5th October 2024.They then rebooted me another flight departing at 22.05 on the 5th October 2024.So i had to spend 24 hrs in the airport. I was ONLY given a food voucher of 30 Euros,just imagine!!!!!!!.I just ended up buy food and drinks from my own- Birmingham-Harare
- Economy
Petras G
Verified | Oct 6, 2024Frankfurt-Vilnius
Economy
I was told my evening LH888 Oct 2 flight was canceled and I and I am getting rebooked for next day flight . I was given vouchers for the hotel and taxi. I waited for the email confirming my rebooking, but did not received any. I came back to the airport next day around 1pm and was rebooked finally.
- Frankfurt-Vilnius
- Economy
Petruta P
Verified | Oct 6, 2024Porto-Timisoara
Economy
No reason given
My flight that was at 6:15 am was canceled and I was notified at 7:30 pm the day before. Due to the cancellation I lost the following flight. The airline offered 2 alternative a which were not possible. One alternative was to fly the same day but change airports and arrive at my final destination more than 4 hours after the original arrival time. The second alternative was to fly one day later however, I am unable to fly during work days (my original flights were in a sunday). In the end I rebooked the flights one week later. This incident impacted several medical appointments and people relying on me arriving on the destination. the worst thing is that now I am arriving 1 week later than planed.- Porto-Timisoara
- Economy
Janne K
Verified | Oct 5, 2024Birmingham-Helsinki
Economy
Problems at airport
The disruption came on at Frankfurt Airport, the plane arrived early so I thought great, 1st time connecting flight and I'm going to have extra time to find out where I'm going. Well, no, there was already an aircraft at the gate we were going for still boarding and loading luggage in cargo. The pilot then announced there would be a slight delay and he would wait for more information on what they were going to do this was about 8:10 (German time) and there were others having connecting flights on the plane as well and I spoke with them while waiting to get off (they were heading to Madrid and Stuttgart). At about 8:20 or there abouts the pilot announced that he would park the plane on remote bays and would have to get stairs and buses over. The last time I looked at the time was around 8:43 on the plane still, while my flight was boarding according to the Lufthansa app at 8:45 and Gate closes at 9:00. We then got off the plane and on to the bus, the bus took a long route over to the other side of the airport and we all got off rushing to get to our next departure gate. We got off around Gate A50? I then started running to get to my Gate B13. I had to go through passport control, they put me in line with non-eu passports and the queue was massive so I waved attendant around and he said he don't care about the connecting flight but if I have EU passport I can use that lane, which I do have EU passport, so I got though quickly, carried on running and got to gate B13 at 9:04 to be told the flight had gone. The 2 people at the desk then told me the next flight would 14:00 and it only has 9 seats and they are middle seats only... I accepted to take one as I was in rush to get in to Finland for a family outing on the day followed by my grandads funeral the following day. After knowing that I missed the flight I then had to rearrange my car rental time pickup by calling them from my mobile phone, cancelling my meeting with my family as I would arrive late and then after catching my breath and cooling off from the run I did, I went to get some water from a shop at the airport which was expensive damn 5,75 euros for a litre of water? So I chose not to eat until I get to Finland. The Rebooked Email is timed at 8:11, which in German time is at 9:11, the original flight departure time is 9:15. I was in Finland in Helsinki at the car rental place 4 hours later than originally planned, I also arrived at my accommodation in Viiala around 20:00 instead of the planned 16:00.- Birmingham-Helsinki
- Economy
Corina R
Verified | Oct 3, 2024Palma de Mallorca-Bucharest
Economy
No reason given
The flights were canceled, we have been rebooked to another flight next day, arrived to final destination Bucharest more then 24 hours late. The personal at the office told us to manage by own regarding the hotel, transport and meals and promised reimbursements and compensation.- Palma de Mallorca-Bucharest
- Economy
Mariela S
Verified | Oct 3, 2024Buenos Aires-Frankfurt
Economy
Technical problems
Dear AirAdvisor Team, I am writing to provide you with the necessary details regarding the cancellation of my flight with Lufthansa on January 28th, 2023, so that you can proceed with the claim on my behalf. I was booked on flight LH0511 from Buenos Aires (EZE) to Frankfurt (FRA), scheduled to depart at 17:40. However, the boarding process was delayed, and boarding only began around 20:00 due, as they said, to technical problems with the aircraft. After boarding, we were kept waiting on the plane for a significant amount of time before being instructed to disembark while informed that the flight had been cancelled. As a result of the cancellation, I spent several hours recovering my luggage and arranging accommodation. I finally arrived at the hotel provided by Lufthansa after midnight. Lufthansa was unable to provide me with an earlier flight to Frankfurt until January 30th, which caused considerable disruption to my travel plans. I kindly ask that you use this information to proceed with the compensation claim in accordance with EU Regulation 261/2004. Please let me know if you require any further documentation or details. Thank you for your support in handling this matter. Best regards, Mariela Subileau (Booking reference: RL6GQG, Ticket number: 220 2487572896)- Buenos Aires-Frankfurt
- Economy
Cecilia G
Verified | Oct 3, 2024London-Cape Town
Economy
Claim escalated to airline
No reason given
Complaint against the airline - In my opinion, and im sure you have many against how the airline treated us over the delay of 12 hours from Frankfurt to Cape Town. Only announced on the plane, no apology no, explanation on why we had a delay. Left stranded in the middle of the night in Frankfurt, all desks closed. Only because one passenger assisted me and the other very traumatised passengers, we got to a shuttle to get to hotels (the lucky ones) The aircraft had no charging point, you sent only some links to hotels (which was not in anyway a hotel more of a hostel, they gave us no food or water, kitchens closed, the airline told all the hotels (hostels) to not feed us as we would arrive until after 11pm, exhausted most passengers stranded, some escorted by police as they didnt have a valid visa. Families slept on the floor with young children with no food or water. I have been fortunate to travel around the world, using many different airlines, hands down this has been the worst experience with an airline. The staff treated us like filth, being physically pushed and mocked & laughed at, when we required an answer why the fight was cancelled, and can we have some vouchers to eat as we had not eaten or had water since leaving Heathrow, only to be told no we had to wait until we were on the aeroplane, treated like naughty children, I have never experienced this is my life. When we did board the flight, 4 hours later the revolting food that was served had been sitting there for such a long time was uneatable. I would like compensation for this traumatic experience with Lufthansa Airlines. I arrived 12 hours later, had to endure the stress of everything, along with no food no no water, and the delays causing havoc on the other end. -- Kind Regards Cecilia Goodwin- London-Cape Town
- Economy
- Claim escalated to airline
Mihail Vasile C
Verified | Oct 2, 2024Palma de Mallorca-Bucharest
Economy
Claim escalated to airline
No reason given
In PMI airport, the representative of the company LH given not any voucher, they only rebooked our flight (delay to final destination more than 24 hours). They recommended us to find a hotel at own promising reimbursement and compensation. After that they denied any reimbursement and compensation invoking the reason of "bad weather"- Palma de Mallorca-Bucharest
- Economy
- Claim escalated to airline
CΓ©sar T
Verified | Oct 2, 2024Ljubljana-Porto
Economy
Influence by other flights
I had the flight LH1699 Ljubljana-Munich (25-9-2024). On the arrival to Munich, I received a message informing me that the flight Munich-Porto LH1788 has been cancelled. I went to the Lufthansa Service Center and asked for a meal (they gave me a voucher of 18β¬) and a hotel to stay (the flight was scheduled for next morning around 7:00). They informed that there no hotels, that they could not provide me a room to stay the nigth. I tried myself through booking.com, me and two other colleagues tried to go there, but had no success. So I returned back to the the airport and stayed there the whole night in a chair. The flight to Porto (my destination) happened at the new schedulled time (on the 26-9-2024, after 7:00).- Ljubljana-Porto
- Economy
Emilia Maria G
Verified | Oct 1, 2024Munich-Bucharest
Economy
Having selected the seats and paid for 192 euro i was force ( in a brutal way)by Mrs Lintner ( Purser) to change my seats both my and my husband Georgescu Virgil ( our seats 11D. And 11E). In my seats a lady, was installed on 3 seats who slept the whole time till BucureΘti (OTP). I consider the discrimination and abus on the part of Mrs. Lintner Y
- Munich-Bucharest
- Economy
Susan Felicity C
Verified | Sep 30, 2024London-Mombasa
Economy
Wrong seating on Frankfurt to Mombasa
I had booked and paid Β£69.90 for an extra legroom seat 19A; I was seated in 22F. My request for the extra legroom seat was not a mere preference, but a necessity due to a medical issue. As a result of being seated in 22F, I arrived in Mombasa with my legs severely swollen and painful. This spoilt my enjoyment at the beginning of my holiday. I would like a refund on the money that I paid- London-Mombasa
- Economy
Virgil G
Verified | Sep 30, 2024Munich-Bucharest
Economy
Having selected the seats 11D and 11E for 192 euro, Iwas brutally forced by Mrs Y. Lintner ( Purser) to change my seats both me and my wife ( Georgescu Emilia). In my seats a lady was installed on 3 seats who sleapt the whole time. Was a discrimination and abuse?
- Munich-Bucharest
- Economy
Jack V
Verified | Sep 30, 2024Athens-Amsterdam
Economy
No reason given
On Aug 7, 2024 our flight from Munich to Amsterdam was delayed and my luggage was not delivered. Lufthansa send me that information after my last train to my destination (Maastricht) had left. Me and my partner filled in a form of delayed luggage at Schiphol Airport / Amsterdam, this was received that same night by Lufthansa. Because of this we had to: 1) book a room, 2) have dinner, 3) buy new train tickets to Maastricht, the following day, 4) we had extra costs because we paid one night at a hotel in Maastricht from 7 august tot 8 august, that we couldn't use. The luggage was at Amsterdam airport on 8.8.24: we received a Lufthansa messag on that. After making many phone calls to them plus whatsapp etc., it was only delivered on 11.8.24 at night: about 21 pm. So three days later. I had no clothes, underwear plus toileteries, so I had to buy that too. Total cost is 507,93 euro. We want that full amount back with your help, of course and thanks up front. Lufthansa offered us 160,61 euro.- Athens-Amsterdam
- Economy
Subhash S
Verified | Sep 29, 2024Warsaw-Delhi
Economy
Technical problems
Lufthansa is a Fraud company. I uploaded their Feedback form 4 times and every time I been informed to resolve the things in 7 days and itβs almost 40 days, Nothing concrete. On the phone lines, they lie and asked to have patience and nothing happens in 40 days. They lied on phone line saying they will resolve BUT never does. Fraud customer service- Warsaw-Delhi
- Economy
Dilshan T
Verified | Sep 28, 2024Shanghai-Frankfurt
Economy
Don't remember
I am writing to express my frustration regarding a recent experience with your airline. Due to a nearly 4-hour delay in my original flight, I was forced to miss my connecting flight to Luxembourg. This caused considerable stress, as I had arranged for someone to pick me up at the airport, and I had to inform them at the last minute not to come. The situation was inconvenient and disrupted my travel plans significantly. I kindly request that you review this matter and provide any appropriate compensation or support for the inconvenience caused.- Shanghai-Frankfurt
- Economy
Bhavesh B
Verified | Sep 28, 2024Munich-Mumbai
Economy
Technical problems
OUR FLIGHT GOT CANCELLED AFTER THE BOARDING WE HAD TO WAIT AT THE AIRPORT FOR THE NEXT 10 HOURS AFTER THE CANCELLATION WITHOUT ANY FOOD WATER MEDICAL FACILITY BECAUSE MY DAD HAS MEDICAL CONDITIONS. THE NEXT FLIGHT THEY RESCHEDULE WAS AT 10:20 THAT TO AT THE BANGKOK AIRPORT WHERE THE LAYOVER WAS FOR 5 HOURS AND FROM BANGKOK TO BOMBAY OUR FLIGHT WAS FROM 18:55. WE REACHED MUMBAI AFTER 24 HOURS AFTER THE ORIGINAL TIME OF ARRIVAL- Munich-Mumbai
- Economy
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