Lufthansa complaints: comments, page 14
725 comments
Jayita D
Verified | Aug 4, 2024
Bucharest-Amsterdam
Economy
My flight from Bucharest was delayed for more than 2 hours to frankfurt. For that , I missed my connecting flight to Amsterdam (on 1st August). My flight to Amsterdam was rebooked after 24 hours ( the next day , 2nd August). As 2nd August was a working day ( Friday) , I had to miss my professional commitments on that day and I lost money. I was not given any dinner coupon for 1st August night. Hotel was provided for the night, which I had to vacate at 11:00 in the morning & my flight was at 21:00 in the night . I had to arrange another accommodation for me for the entire day & I had to arrange my food too.
- Bucharest-Amsterdam
- Economy
Josef D
Verified | Aug 2, 2024San Francisco-Graz
Economy
Unknown
Airline cancelled our flight, then offered us a flight for the next day, but this flight was also cancelled. Then the airline offered us a flight two days later, which we rejected. We were finally able to get a rebooked flight that landed on the same day, but due to stress and the multiple hours spent on the phone with Lufthansa customer service, I was unable to complete my work.- San Francisco-Graz
- Economy
Edgaras N
Verified | Aug 2, 2024Brussels-Riga
Economy
Claim escalated to airline
Unknown
We flight from Brussels to Riga through Frankfurt. Plain was already delayed in Brussels for one hour. When we landed in Frankfurt pilot announce that plane to Riga already departs. So we spend extra night in Frankfurt. I lost one day, also paid for parking in Riga (extra 10 euros) but unfortunately I lost recipe.- Brussels-Riga
- Economy
- Claim escalated to airline
Lina K
Verified | Aug 1, 2024Frankfurt-Amman
Economy
Strike
Because of the strike and cancelation of the flight. My family had to take another flight to Beirut, Lebanon and book another flight back to Amman. I tried claiming the refund so many times by Lufthansa but they were bad in responding.- Frankfurt-Amman
- Economy
James G
Verified | Aug 1, 2024Rome-New York
Economy
Successful claim
Technical problems
At FCO we arrived at 8am on 6/24 to catch our flight. We received a 9am text from UA on 6/24 that flight was cancelled and we were rebooked for 6/25 on UA. UA placed us in hotel overnight. Yes we were inconvenienced - wife missed 1 day of work, puppy couldnβt get picked as planned, extra out of pocket meals and transportation.- Rome-New York
- Economy
- Successful claim
Abdelrahman M
Verified | Aug 1, 2024Montreal-Cairo
Economy
Baggage delay at Frankfurt and tracking hot line not helping
i have a delayed baggage from montreal to Cairo through Frankfurt. Air Canada confirmed the bag last scanned in Frankfurt airport 8:40 and asked that lufthanza request from Air Canada to release the bag. Lufthanza Tracking hot line confirmed there is a match for the bag in Frankfurt airport. They asked me to fill out inventory form that they sent by email to confirm it is the right bag. No emails were received and the website does not have any form. Baggage air tag, baggage description and content have been entered in the baggage tracking app however lufthanza is still not releasing the bag asking for the inventory form that I never received and cannot find on the website. How can I fill out the form that I never received. I gave them another email and still did not receive anything. This is very frustrating and there is no email contact to communicate with LH. The phone number at the airport is not answering. The customer service number refuse to discuss baggage problems. The baggage tracking hotline are not cooperating and not responsive. They are stuck with a broken process and have no escalation steps or ways to communicate with LH to resolve problems. I asked them if i can give them the content of the bag on the phone and they enter it in their form or in the system and they refused. I searched their website for hours looking for that form and no luck. All links on website send me to the tracking app that has no mention of forms or inventory list.- Montreal-Cairo
- Economy
Abdelrahman M
Verified | Aug 1, 2024Montreal-Cairo
Economy
Baggage arrived in Frankfurt and did not arrive to Cairo
i have a delayed baggage from montreal to Cairo through Frankfurt. Air Canada confirmed the bag last scanned in Frankfurt airport 8:40 and asked that lufthanza request from Air Canada to release the bag. Lufthanza Tracking hot line confirmed there is a match for the bag in Frankfurt airport. They asked me to fill out inventory form that they sent by email to confirm it is the right bag. No emails were received and the website does not have any form. Baggage air tag, baggage description and content have been entered in the baggage tracking app however lufthanza is still not releasing the bag asking for the inventory form that I never received and cannot find on the website. How can I fill out the form that I never received. I gave them another email and still did not receive anything. This is very frustrating and there is no email contact to communicate with LH. The phone number at the airport is not answering. The customer service number refuse to discuss baggage problems. The baggage tracking hotline are not cooperating and not responsive. They are stuck with a broken process and have no escalation steps or ways to communicate with LH to resolve problems. I asked them if i can give them the content of the bag on the phone and they enter it in their form or in the system and they refused. I searched their website for hours looking for that form and no luck. All links on website send me to the tracking app that has no mention of forms or inventory list.- Montreal-Cairo
- Economy
Renato AntΓ³nio Z
Verified | Aug 1, 2024Porto-Tokyo
Economy
Problems at airport
To highlight that our claim is not only because of flight cancelation but also because 1. Lara and I bought seats of Economy Basic Plus class but in the alternative flights we were given seats of Economy class, in different rows and in the middle of 4 seats row that was very difficult for me to seat 14 hours in tight chair with small space for legs and also to stand and exit the seat to go to WC considering my limitation of mobility. 2. Requested assistance in airports was partially given to my wife Lara in London airport. Besides de cancellation compensation we would like to request the class upgrade in our return flights on 19 October.- Porto-Tokyo
- Economy
Dimo A
Verified | Aug 1, 2024Sofia-Toronto
Economy
No reason given
I was re routed through Rome for flight at 6;30 pm but it also was delayed more than 1 hour. Upon my arrival in Rome after 9:30 pm Lufthansa' office was closed and no accommodation was provided. I did wait at the airport for my flight in next day. I arrived to Toronto on July 02, 2024 late in the afternoon. I was scheduled to worked on July 02, 2024 so I didn't get pay for that day.- Sofia-Toronto
- Economy
Abimbola M
Verified | Jul 31, 2024Lagos-London
Economy
No reason given
Delayed flight from Lagos (Nigeria) to Frankfurt meant we missed our connecting flight from Frankfurt to London city airport. We had to be booked unto another flight from Frankfurt to London Heathrow. in the process, our luggage were not transferred to the alternative flight. When we arrived London Heathrow at around 10.47 am, we were told our luggage had been loaded onto the next flight from Frankfurt which was scheduled to land Heathrow at 13.10 on the same day. i waited in the airport for the luggage only to find my luggage missing. this caused us a lot of stress and inconvenience as i was also travelling with a one year old who was very unsettled due to the stress. We also had to purchase food whilst waiting for the alternative flight as well as while waiting for our luggage to arrive. not only did missing my flight cause us immense stress and a lot of inconvenience but our missing luggage made this even more unbearable as we were unable to access any toiletries and other essential items- Lagos-London
- Economy
Laa D
Verified | Jul 31, 2024Porto-Tokyo
Economy
Problems at airport
1. We paid seats in Economic Basic plus (Q) class but in the alternative flights we were placed in Economy seats in diferen rows in the middle of 4 seat rows; 2. Our travel lasts 1/2 day more (we arrived in Tokyo at 6 pm instead 6am, with 2 instead 1 transit airport; 3. One of our 4 suitcases did not arrive with us but in next day flight; 4. Requested assistance in London was not in full distance from desembarq to net gate; 5. We requested to aircraft staff to be the first leaving the airplane beause the short timeconnction but they did not considered, we ere the last.- Porto-Tokyo
- Economy
Cristina F
Verified | Jul 31, 2024Timisoara-Stockholm
Economy
No reason given
Our initial flight was the 12th of July Timisoara-Munich-Stockholm The flight from Timisoara was cancelled, Lufthansa offered the following solution : 13th of July : Timisoara - Munich, LH 18:15 14th of July : Munich-Stockholm , LH 2414 We did not accept the solution and were asking for a flight departing from Budapest. The new flight was Budapest-Zurich-Stockholm with SwissAir , the 13th of July. We arrived to our final destination the 13th of July, at 23.30 (24 h delay) We did not receive any information why the flight was cancelled, and we had to drive from Timisoara to Budapest to take the flight . We missed one full day of holiday, missing a family event.- Timisoara-Stockholm
- Economy
Lara D
Verified | Jul 31, 2024Porto-Tokyo
Economy
Problems at airport
1. We did pay tickets for Economy Basic Plus (Q) seats for the 2 flights OPO-FRA and FRA- HND but we were given Economy seats in the 3 alternative flights ; 2. Seats given in separate rows in fight Lindon-Tokyo Hanneda and in the middle of 4 seats rows; 3. The duration of alternative travel took 12 hours more, at 18pm; 4. The first 2 flights were delayed and the connection time was very short, luckly ANA flight was also delayed that made possible to take it; 5. One of 4 suitcases did not arrive in Tokyo in our flight but it was delivered to our Tokyo address in the following day; 6. the requested wheelchair assistance in London was partially for Lara. Question: Is it possible you consider the class upgrades of our return flights. For your consideration. Laracarrlho- Porto-Tokyo
- Economy
Krasimira M
Verified | Jul 30, 2024Nice-Sofia
Economy
Unknown
there was first of all a delay on the flight and later it was cancelled. there was a massive queue ot people waiting to be attended and they suggested us if we have the opportunity to take any other flight on our cost or take any other means of transport to do so. later the airline will cover your expenses. i was redirected to another flight after 2 days , which i couldnt wait to take bacuse i have 2 kids to take of. so it took me 2 days to reach home.- Nice-Sofia
- Economy
Wladimir J
Verified | Jul 30, 2024Madrid-Taipei
Economy
Frustrating Seat Reservation Issues with Lufthansa
It is being a very frustrating experience (not yet solved) with Lufthansa regarding seat reservations for my upcoming long work trip from Spain to Taipei. It is a long trip with several connections, therefore getting the seats right is important for me. Issues Encountered: 1. Problems with Flight Network: I initially purchased my tickets through Flight Network, but they got back to me canceling my seat reservations. 2. Issues with Lufthansa Website: Upon attempting to reserve the seats through the Lufthansa website several times, I encountered several problems. Initially, the pop-up panel would disappear multiple times when I tried to add my booking (Booking Code: QYDV23). After finally managing to add the seats and proceeding to pay, on two different attempts on different days, I received the following error message: "1 error - Sorry, something went wrong. If the problem persists, please contact support for more information." Therefore, I am not being able to resolve this issue. Communication Issues: I tried to use the communication channels provided on the Lufthansa website to resolve this issue but to no avail. It is quite surprising that they don't have an email, but a useless chatbox and communication by post (!!). This experience has been very frustrating and is far from what I would expect from a reputable company like Lufthansa.
- Madrid-Taipei
- Economy
Richard F
Verified | Jul 30, 2024Birmingham-Johannesburg
Economy
Influence by other flights
The email to day Luft email 30.07.24 explains the whole scenario. This email to Lufthansa CEO was returned "Undeliverable"- Birmingham-Johannesburg
- Economy
Kamala Priya J
Verified | Jul 29, 2024Bangalore-Toronto
Economy
Wheelchair passenger not handled properly.
Buggy cart pulled off without checking if all passengers safely got down, which led to my mom falling off the buggy cart and hurting her knee. She travelled to Toronto with a sore knee only to find out that it was a fracture when I took her to the hospital at Toronto.Her vacation at Toronto had to be cancelled due to this accident as she needed immediate surgery. I had to fly her back to India to get the needed medical attention.- Bangalore-Toronto
- Economy
- Loss: β¬7000
- Desired solution
Expenses reimbursement
Aristotelis T
Verified | Jul 29, 2024Chicago-Athens
Economy
Technical problems
I was waiting for my flight to go back to Greece because I have booked my vacation there and the flight got cancelled 5 hours before the departure. So I had to cancel my vacation for 1 day plus paying extra money for rebooking my vacation not to mention the money I spent on Chicago airport or how much tired I was waiting all those hours on a huge waiting line for the United airline to find me an alternative flight to go back home. Obviously the airline provided nothing and I had to pay everything from my pocket. If I did not have money I would starve there. Not to mention that there was so much traffic inside Chicago airport that there was no place to take a seat and rest...- Chicago-Athens
- Economy
Aurimas G
Verified | Jul 29, 2024Frankfurt-Lisbon
Economy
Problems at airport
The flight was canceled due to not being able to leave Frankfurt airport (the captain mentioned something about luggage problems) before Lisbon airport was closed.- Frankfurt-Lisbon
- Economy
Costin P
Verified | Jul 29, 2024Munich-Bucharest
Economy
Strike
Lufthansa canceled the flight and the offices were closed. Nobody was available or contacted us for accommodation during the night. Replacement flight was provided for the next day but with an additional travel to Istanbul. Arrival at Bucharest at 23:15 local hour with app. 24 hours delay.- Munich-Bucharest
- Economy
Dmitry G
Verified | Jul 27, 2024Frankfurt-Tel-aviv
Economy
refund for cancelled flight
Good evening I would like to clarify the situation with our booking (booking codes: T5H2Y5): when we arrived to airport in Dusseldorf we were told that our flight from Frankfurt to Tel Aviv was cancelled and one of your representatives tried to help us and to update our flight and he found us a flight with connection in Munich but only next day. At the same time we found by ourselves the flight with El Al from Frankfurt ( flight no.LY356). We asked your representative what to do and he told us to buy it and he will insert it in our booking. We paid for the tickets (the receipt attached) and in one hour we received a mail from you with a new booking details. We would like to receive refund for the tickets that we paid for by ourselves. Thank you for understanding and concern Dmitry Gor- Frankfurt-Tel-aviv
- Economy
- Loss: β¬689.88
- Desired solution
Refund
Nitin D
Verified | Jul 27, 2024Dubai-Frankfurt
Economy
No reason given
I had planned a 19 day vacation with my family of 4 to Germany (entry and exit from Frankfurt), Denmark, Sweden and Norway. All the hotels were booked in series and as per our departure flight. Even our rented car was booked. At the very last moment, just 1 day before Lufthansa cancelled my flights from Dubai to Frankfurt and rebooked it in Emirates which almost 4 hours later. This completely disturbed by further plans. I was supposed to drive directly from Frankfurt to Hamburg, then now I had to stay in Frankfurt. Due to this I had to rearrange by entire itinerary. This includes cancelling hotels and rebooking them, some of them I got only partial refund and some were non refundable. Rebooking my excursions and ferry tickets etc. All this happened because Lufthansa cancelled the flight at the last moment. My entire vacation was turn upside down.- Dubai-Frankfurt
- Economy
Ermiona N
Verified | Jul 26, 2024Bergen-Tirana
Economy
Weather conditions
We fly next day to Dubrovnik Croatia because they couldnt find other options . After got taxi til destinasion Tirana- Bergen-Tirana
- Economy
Judith W
Verified | Jul 26, 2024Tel-aviv-Brussels
Economy
Unknown
As my suitcase still hasn't arrived after 4 days (which they told me at the airport will be delivered before 48 hours ) I need my stuff in there.. I am very frustrated and have a lot of valuable things in my suitcase.. as I was in touch already with the airline, I'm still waiting for an answer of where my suitcase is at this moment. Please lmk what you could do and I would like to get a full compensation for it. Waiting for a response. Thank you- Tel-aviv-Brussels
- Economy
Ashna V
Verified | Jul 26, 2024Dublin-Mahebourg
Economy
Strike
Flight has been cancelled, ticket desk did not help, neither third-party nor Lufthansa has help. 24 hours we struggle with this flight. Noone is here to help.- Dublin-Mahebourg
- Economy
Valentin M
Verified | Jul 26, 2024Zagreb-Paris
Economy
Problems at airport
I have not had the expenses yet as I am just about to take the first rebooked flight, I was just checking for my rights. Thank You for helping!- Zagreb-Paris
- Economy
Serunkuuma R
Verified | Jul 25, 2024Entebbe-Munich
Economy
Lost baggage
I checked in my baggage in Entebbe, with KQ, straight to Munich but this was not the case. I went to the Lufthansa office to claim and a property irregularity report was done. They promised to deliver at my hotel in Munich in 24 hours.- Entebbe-Munich
- Economy
- Loss: β¬30
- Desired solution
Other
Christopher G
Verified | Jul 24, 2024Vancouver-Rome
Economy
At YVR - Flight was cancelled 6 hours before departure.
Rebooked on Flight departing at 1150 hours on AC2084. Flight in Montreal was delayed 1.5 hours. We boarded late and then sat on the tarmac for 1 hour waiting for a new ground crew because boarding was delayed. We originally booked our flight YVR to YUL and YUL to FCO. When they rebooked us we ended up having to fly YUL to BCN. When waiting for our connecting flight to Rome it too was delayed by 2 hours on Flight AZ077. We landed in Rome in 6 hours later then the flights we booked. We received no money to buy food at the airports for the delays. 4 of us were flying as a family.- Vancouver-Rome
- Economy
- Desired solution
Flavius M
Verified | Jul 24, 2024Bucharest-Stuttgart
Economy
No reason given
The first flight had almost 4h delay, we got to Stuttgart and we found out our flight was cancelled. The email from Lufthansa said they couldn't find another flight for us, at the airport they closed the desks and guided us to a single woman that was managing many cancelled flights and her program was only for another hour for over 300 people waiting in line. The only option they provided was for the next day, not offering any accommodation or options for us in Stuttgart. In the next early morning we had to arrive at an event in Frankfurt so we had to rent a car at the airport.- Bucharest-Stuttgart
- Economy
Zaim B
Verified | Jul 24, 2024Dublin-Tirana
Economy
Weather conditions
When we was in Munich Airport that night we slept in airport in chairs at 21.07.2024 next day i go to lufthansa service desk and then give to us flight from Munich to Dubrovnik Croatia because that saying we don't have another flight to go to albania and we can give you more close flight to Dubrovnik i pay taxi from Dubrovnik airport to go in Tirana Albania we pay 455 β¬ to much stress and panic we spend 6 hours from Dubrovnik to Tirana Airport. In total from Dublin To Tirana we spend in total 2 days. We go at home at 5 a clock in morning 23.07.2024 .- Dublin-Tirana
- Economy
Elvis Octavian A
Verified | Jul 24, 2024Hannover-Bucharest
Economy
Unknown
I just received a mail the flight from Hanover to Frankfurt at 5:40 was canceled and I decide to go at 3 A clock in the morning at airport To see whatβs happening because the conection flight from Frankfurt to Bucharest was still available , and when I arrived at the airport i ask some from Lufthansa what itβs happening and they give Me a ticket thru Amsterdam and after Bucharest , to arrive in Bucharest I should to change 3 flights and I was arriving after 20 hours in Bucharest , and i call To Lufthansa and they change my ticket thru Munich after I should To wait 7 hours to next Flight to Bucharest and now I have delays from Munich to bucharest- Hannover-Bucharest
- Economy
Paul Mihai Z
Verified | Jul 24, 2024Munich-Bucharest
Economy
Unknown
Flight LA1562 was canceled on 20th of July 20-30 minutes before the boarding after the luggage was dropped off. We received a ticket for 23th of July but was not convenient for us due to the fact we had 2 kids with us. We used the train to get back from Munich to Arad in Romania and from Arad to Craiova (our residence city) we book a car. The car was booked for 2 days in order to use it to travel to Bucharest to take the personal car from the airport.- Munich-Bucharest
- Economy
Suk Chee T
Verified | Jul 24, 2024London-Hong Kong
Economy
Technical problems
my flight LH911 on July 19th, 2024. This cancellation caused a delay of more than five hours and prevented me from boarding my connecting flight, LH796, to Hong Kong. Consequently, I missed an important family gathering that evening. The delay and cancellation of flight LH911 had a profound impact on my travel plans and caused significant inconvenience. The delay exceeded five hours, which is not only frustrating but also disrupted my entire itinerary. Missing flight LH796 meant I could not attend a crucial family gathering in Hong Kong, causing emotional distress and disappointment.- London-Hong Kong
- Economy
Ching Fung L
Verified | Jul 24, 2024London-Hong Kong
Economy
Technical problems
I am writing to express my deep disappointment and concern regarding the recent cancellation of my flight LH911 on July 19th, 2024. This cancellation caused a delay of more than five hours and prevented me from boarding my connecting flight, LH796, to Hong Kong. Consequently, I missed an important family gathering that evening. The delay and cancellation of flight LH911 had a profound impact on my travel plans and caused significant inconvenience. The delay exceeded five hours, which is not only frustrating but also disrupted my entire itinerary. Missing flight LH796 meant I could not attend a crucial family gathering in Hong Kong, causing emotional distress and disappointment. I am aware there is LH915 flight avaible from LHR to Frankfrurt,which can give on time on connecting flight ,however i was not offered and making arrive at hong kong at 5 hours later ,causing me not only missed my familly gathering (as one of my family member is migranting to canada the day after ) and causing me need to take taxi home ,as it was too late when i arrive Hong Kong aiport .In Addition the baggage was delayed and arrive my home one day late ,causing me need to buy some extra clothing to get chnged- London-Hong Kong
- Economy
Paul J
Verified | Jul 23, 2024Newcastle-Kalkmar
Economy
Unknown
LH0967 was delayed arriving at Newcastle and consequently was over 90 minutes late taking off for Frankfurt. We were further delayed landing due to slot availability and a thunderstorm. We were taxiing into arrivals as our connecting flight to Kalmar EN8892 was departing. Flights to Kalmar are only on Thursday or Monday. We were offered accommodation in a hotel in Frankfurt and booked on a flight LH0826 to Copenhagen the following day. This flight was delayed by an hour as the incoming aircraft had a fault and had to be replaced by another aircraft and crew. We had to continue our journey to Kalmar by rail. The delay in the flight to Copenhagen caused us to miss our rail connection for which our ticket was valid. This caused further problems with ticket collectors on the way to Kalmar. In addition to this our baggage and hand baggage was stowed in the hold of the LH0967 flight due to limited overhead locker space. Our luggage did not appear again until our arrival at Copenhagen, so whilst we stayed in the hotel, we had been left without anything to clean teeth, change into other clothes or night attire, unfortunately I do not have receipts for toothpaste and toothbrushes etc. We should have arrived in Kalmar our final destination at 17.55 on 30thMay. We actually arrived 24 hours later at 17.00 31st May.- Newcastle-Kalkmar
- Economy
Eslam S
Verified | Jul 23, 2024Dubai-Kelowna
Economy
Don't remember
The flight from Frankfurt to Calgary effected me a lot and it was delayed more than 5 hours and also with flight from Calgary to Kelowna- Dubai-Kelowna
- Economy
Janete A
Verified | Jul 22, 2024Lisbon-Copenhagen
Economy
Influence by other flights
I had my flight from Lisbon to Copenhagen booked for the 25th May with Lufthansa, with a stop in Frankfurt. The first flight (LIS -FRA) was delayed, therefore, I landed in Frankfurt after my departure to Copenhagen, however, the plane was still there but I was denied boarding, because my flight was changed in the meantime. If Lufthansa hadn't changed my flight hastily I could made it to Copenhagen. So I had to sleepover in Frankfurt and take the next flight on the next day, 26th May. Which made me miss my sonβs important event. I had no intention at all of staying in Frankfurt and I could have boarded my flight to Copenhagen becauS the plane was also delayed.- Lisbon-Copenhagen
- Economy
Christian M
Verified | Jul 22, 2024Nuernberg-San Juan
Economy
No reason given
Flight was booked thru kiwi, then the first airline, Lufthansa cancelled the first flight so I lost the other two provided by United Airlines. They said it wasnβt there fault, Lufthansa and Kiwi.com the same. Lufthansa could give me a refund and another flight to leave early as it should have, but they said they couldnβt because Kiwi.com accepted a reschedule without my consent. Now they said I have to pay for a new flight.- Nuernberg-San Juan
- Economy
Tina S
Verified | Jul 22, 2024Nice-Sofia
Economy
Unknown
Due to the delayed and then cancelled flight from munich to sofia, we missed one day of work, spent time with our children, occupied other people to pick us up from another country and drive us back to our homes, a lot of stress, waiting on airports, unknown circumstances, kept us in the dark and did not provide any information, we are extremely unsatisfied from our flight with lufthansa.- Nice-Sofia
- Economy
Ragnar H
Verified | Jul 22, 2024Cologne-Stockholm
Economy
Claim escalated to airline
Ej angiven
The flight was cancelled at 19 the 27 june AMF I Washington rebooked next dag at 13 oclock. I had ro take a hotel in the near and go there and back Witherspoon taxi.- Cologne-Stockholm
- Economy
- Claim escalated to airline
Stela D
Verified | Jul 21, 2024Frankfurt-Vilnius
Economy
Influence by other flights
Because the flight from Houston was eventually canceled, I was given another flight through Austin 12 hours later. so I missed my flight from Frankfurt to Vilnius (home) I was 3 days in airports and flights...in same clothes...with almost no money on me left. I had to stay again in super long lines for 5 hours to get another flight home.- Frankfurt-Vilnius
- Economy
Stela D
Verified | Jul 21, 2024Houston-Vilnius
Economy
Technical problems
Hi, I was supposed to take off on the 25th at 18:25 - we sat on the plane for around 4h; then we were let back into the airport in Houston. IAH. I staid 4 hours in huge lines to get another ticket. I got my ticket from IAH to Austin on the 26th at 10 am departure. I arrived at Austin, then at Frankfurt - and because I departed one day later/ I lost my flight from Frankfurt to Vilnius and had to stay in lines again for 5 hours. The app did not work in Houston, so I had to stay in lines/ cuz I couldn't do my rebooking myself...this was super, very frustrating...as my luggage was not with me, and I had to wear the same panties and clothes for 3 days. I arrived in Vilnius on the 27th 8 pm.- Houston-Vilnius
- Economy
- Loss: β¬120
Scott E
Verified | Jul 21, 2024London-Duesseldorf
Economy
Weather conditions
My flight got cancelled as I was already checked in and i was going through security Far to late to be informed of the last minute cancellation As I sure you know the storms through Europe had been going on for a while I had to get to Dusseldorf Sunday morning as I was working and couldn't not be there so I had to take the only option was to fly me to frankfurt which was far from ideal for me as its not even close to Dusseldorf I hope you can understand my compensation is more than valid a d I expect the maximum compensation Also having to fill in all this again as I appealled nearly 3 weeks ago with all the information etc and I haven't heard anything which again isn't good enough Can you please update me immediately on the process of my compensation and how long it will take to recieve my compensation I also turned up late for my work because of this which caused a lot of drama and a great deal of stress I can appreciate that you are busy, but no communication for 3 weeks isn't good enough either Please can you update me on the time frame of this Thank you Kind regards- London-Duesseldorf
- Economy
Josh L
Verified | Jul 21, 2024Munich-Manchester
Economy
No reason given
We had a cancellation from Munich to Manchester and it got cancelled about 2hrs before our flight so we had to go Edinburgh instead of Manchester the next day they told us it was a problem with Manchester airport they provided free hotel accommodation, free food voucher and a free taxi to and from the hotel. We had to wait in a line for 2 hrs to get help and knowing what to do and how to get home. We did not miss any events that were relevant- Munich-Manchester
- Economy
Alina U
Verified | Jul 21, 2024Cologne-Sibiu
Economy
No reason given
The delay arrival at the destination is more than 3 days. The fly was programmed at 18.05 on 20.07.2024 and the cancellation was announced at 18.30 on 20.07.2024 The airline provided nothing about the cancellation. I had to travel more and reschedule all the appointments. Considering that I travel with a child that has epilepsy the discomfort was more multipled. I have lost all the appointments I had on 21 and 22 July at the destination city- Cologne-Sibiu
- Economy
Parham D
Verified | Jul 20, 2024Δ°stanbul-Montreal
Economy
No reason given
Upon arriving in Montreal, I discovered that my baggage had not arrived with me, as it was still at Frankfurt airport. This left me without any clothes or personal items, forcing me to spend $400 on hotel accommodations and purchase replacement clothing. To make matters worse, it took three days for my baggage to finally reach me in Montreal. Upon receiving my luggage, I found that all my dishes were broken, and three wheels on my carry-on were also broken. This further added to my frustration and financial losses during my travels. I believe that I am entitled to compensation under the relevant airline regulations and policies. I would appreciate it if you could process my request and provide me with the appropriate compensation as soon as possible. I would also like to request a detailed explanation of the reasons behind the issues I experienced during my journey.- Δ°stanbul-Montreal
- Economy
Ahmed I
Verified | Jul 19, 2024Amman-Dallas-Fort Worth
Economy
Bag damage
My bag in the flight damaged The date of my flight was in 16-05-2024 From Amman to Dallas Flight number lh693 And am send email for my problem to the airline And they told me we will refund for you 140 $ And the transaction need 30-45 days I already give thim the Iban number and all details they need . Until now didnβt received anything Yesterday am sent email to ask if any update .. they told me the transaction done in 28-06-2024 But itβs not correct. Please can you fixed this problem.
- Amman-Dallas-Fort Worth
- Economy
- Loss: β¬150
- Desired solution
Refund
Hasan A
Verified | Jul 19, 2024Vancouver-Prague
Economy
Weather conditions
My flight LH1400 was cancelled one hour before departure, first clerk put me on standby then Lufthansa after a 3hr wait put me on a flight next day at 10am. I was told they donβt know whatβs the issue, i.e. what is the cause of the cancellation. We received water and snickers bar as a sustenance. I arrived Prague at 11 am next day, which resulted in a delay of 18 hrs from my original flight. I missed my first business meeting as a result and part of the second as well as I had arrived the next day.- Vancouver-Prague
- Economy
Christian G
Verified | Jul 17, 2024Oslo-Manila
Economy
No reason given
This is a luggage claim, due to a delayed and damaged bag once received. PIR-report number: MNLTG11272- Oslo-Manila
- Economy
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