Lufthansa complaints: comments, page 15
725 comments
Nina Z
Verified | Jul 8, 2024
Graz-Oslo
Economy
Weather conditions
I should have boarded my flight to Munich at 4.15PM however it was delayed. After waiting for a while the flight was delayed yet again and then cancelled. The airline failed to provide any food or drinks, although I was at the airport counter dealing with my tickets until 1am the next day (27.7.). I arrived at my destination (Oslo) at around 12.20PM (approximately 14h later than the original landing time). The airline provided a hotel. Furthermore the delay caused me to waste a night of accommodation + breakfast in Oslo I had paid in advance (approximately 50EUR). This experience caused a lot of stress.
- Graz-Oslo
- Economy
Anju S
Verified | Jul 7, 2024New York-Bangalore
Economy
Bag was delayed
On arrival at Bangalore Airport early morning of 02 June 2024, I did not receive one of my checked-in bags. I raised a complaint, and the bag was delivered on the evening of 07 June 2024. I managed somehow by ordering essential toiletries and clothes. I want to be compensated for the time and money lost.- New York-Bangalore
- Economy
Erzsebet D
Verified | Jul 4, 2024Oslo-Cluj-napoca
Economy
Unknown
Nu am putut sa continu medicatia pt boala cardiovasculara Am nu am reusit sa dorm mai mult de 24 ore- Oslo-Cluj-napoca
- Economy
Vera T
Verified | Jul 4, 2024Tbilisi-Frankfurt
Economy
Unknown
At the airport I communicated with the representative person of the Lufthansa air company. That person who worked at the service centre of Luftansa advised me to check the information on the air company main page. The first Flight from tbilisi that should be at 05:10 was delayed, thus we were delayed on our transit flight at the Munich airport, that should be at 08:30. Finally, we arrived in Frankfurt at 16:00. We were exhausted and hungry because of the whole standing at the airport. Which also collapsed our initial plans about travelling. At the Luftansa Service centre we were standing in the queue more than 3 hours to get information then they offerd Flight from Munich to Frankfurt at 9 a.m. and told as that was the last possible chance, because of this we were desperated and horribly tired (legs swollen problems as well), then were decided to check the gates and finally found one gate where we were replaced insted of miased pasangers.- Tbilisi-Frankfurt
- Economy
Patrick M
Verified | Jul 3, 2024Hannover-Barcelona
Economy
Claim escalated to airline
No reason given
There were so many delays and change of flights that everything was so confusing... the LH service desk were not nice at all. Was a very stressfull trip.. and to make everything get worst my luggage still in transit!! I dont have my luggage until now.- Hannover-Barcelona
- Economy
- Claim escalated to airline
Pedro S
Verified | Jun 27, 2024Nuernberg-Porto
Economy
Problems at airport
NUE>FRA>OPO 07/06/2024 Flight from NUE was delayed due to the discovery of a WW2 bomb near FRA Airport. When I arrive at FRA, the connecting flight to OPO had already departed. I received a voucher to spend the night in a Hotel in Frankfurt and was told the to return th next day to take another flight. I did not receive nothing to cover my expenses, I paid for my late dinner, I paid for the Uber to the hotel, they retained my luggage so I had to go to the dutty free store and buy some essential items such as underwear, toothbrush, toothpaste, deodorant, etc. My car was parked in a park near OPO airport and they charged me extra for picking up the car one day late. I reached out to Lufthansa for compensation and they told me the flight was "operated by CityJet" so I should file a complaint with CityJet, which I did. Cityjet has a clear policy on their website stating that even though they operate many flights on behalf of Lufhtansa, SAS and Brussels, they are under no obligation to provide any customer support whatsoever for the flights they operate on behalf of other companies. I went back to Lufhtansa and explained the situation but Lufthansa still refuses to provide any support or compensation. Same as CityJet. I was dut to arrive at OPO on friday, 07/06, end of the day. I actually arrive on the following day, saturday, 08/06, at 11H10 a.m.- Nuernberg-Porto
- Economy
Younghan R
Verified | Jun 22, 2024Frankfurt-Rome
Economy
Complaint Regarding Service on Flight LH0242 on May 24, 2024
Subject: Complaint Regarding Service on Flight LH0242 on May 20, 2024 Dear Lufthansa Customer Service, My name is Ryu Young-han, and I recently traveled to Italy with my two children using your airline. To ensure a comfortable journey for my kids, we traveled in business class. While the overall service was excellent and we had a generally comfortable flight, I am writing to express my disappointment with an incident that occurred on flight LH0242 from Frankfurt to Rome on May 20, 2024, departing at 21:30. Approximately 30 minutes before landing, my middle school-aged son began to choke and urgently needed water. Despite being buckled in, the distance to the male flight attendant was only about a meter. I requested water several times, explaining the urgency, but was repeatedly refused. This situation persisted for about 10 minutes, during which my son's condition worsened. I again urgently requested water, explaining the severity of the situation, but the male flight attendant continued to refuse. Eventually, a passenger in front of us provided their own water, allowing us to manage the emergency. After landing, the male flight attendant apologized, stating he couldn't assist because of the seatbelt requirement. This apology felt insincere and exacerbated my frustration, as it seemed he recognized the emergency but still chose not to assist at the time. The experience left me questioning whether my being a Korean male influenced the lack of assistance. I am writing this email to highlight the need for flight attendants to respond sensitively to passengers' urgent requests. We had planned to book business class with Lufthansa for our upcoming winter trip to Istanbul, but this experience has led us to choose another airline instead. I can no longer trust an airline that refused my son's desperate request for a sip of water. I hope this feedback helps improve your service standards, ensuring that passenger needs are met with the urgency they sometimes require. Sincerely, Ryu Young-han
- Frankfurt-Rome
- Economy
Gray A
Verified | Jun 22, 2024Paris-Antalya
Economy
Technical problem after I modified departure time
In June 2023 I bought a return ticket CDG-AYA online. After I called reservation service and I asked if possible to take an earlier flight (same day), I paid 69β¬ by giving my visa card info by phone, then I received by mail the confirmation with new departure time. When I wanted to register on line I got an error message "technical problem". At CDG airport it was not possible to register at Lufthansa counder, the employee told me there is a technical problem and I should to go to Lufthansa desk to see what is going wrong. At the desk the employee called the company and told me I have to pay 50β¬ penalty to resolve the problem. As the boarding was on going I have not the choice: I payed. When I came bak I opened a case on Lufthansa website, every time I call by phone to get the status of my case I got a answer by mail saying your refund request is being processed please wait, until I received a mail saying that e-mail of customers relations is no more valid and now when I call by phone I am told that the service I am calling is not in charge of such case, and there is no other phone number, no other e-mail, and nobody has the post address.- Paris-Antalya
- Economy
- Desired solution
Other
Andrew B
Verified | Jun 18, 2024Naples-Newcastle
Economy
Baggage was not transferred in time
My baggage was not loaded onto the connecting flight in time, and I had to wait ANOTHER 2 DAYS to get my luggage back. The subsequent flight arrived the next day but, as it was after 5pm, their couriers were finished for the day!! On the two outward flights, we were not even offered any refreshments as the cabin crew did not complete the in-flight service before our descent.- Naples-Newcastle
- Economy
- Desired solution
Gabriela G
Verified | Jun 13, 2024Malaga-Duesseldorf
Economy
I booked through Lufthansa UK a seat with larger legroom.
On the flight from Malaga to DΓΌsseldorf with Eurowings EW 9537. on June 2, 2024. My original ticket was purchased through Lufthansa Germany. Booking ref. BFZS9M Ticket No. 22025293636004. Lufthansa UK confirmed to me that I booked additional services and my
- Malaga-Duesseldorf
- Economy
- Loss: β¬70.7
- Desired solution
Refund
Rhea B
Verified | Jun 12, 2024Paris-Delhi
Economy
BAGGAGE DELAY & WRONG INFORMATION BY LUFTHANSA AIRLINES
HORRIFIC AND EXTREMELY DISAPPOINTING SERVICES WITH LUFTHANSA. DEFINITELY NOT RECOMMENDED. BAG DELAYED FOR 2 WEEKS. While flying back from Paris to Delhi with Lufthansa AirlinesΒ (LH1027/124 from CDG to FRA, LH0760/233 from FRA to DEL)Β I was forced to give my hand baggage for check-in at the boarding gate, at CDG (Paris) Airport. Upon arrival in DEL (Delhi), I found out that myΒ checked-in luggage was missingΒ and the same concern was raised with the Airline Authority.Β On searching further, I found that my luggage had been sent to another destination, due toΒ incorrect tagging at the airport boarding counter. It belonged to someone else traveling toΒ UBN country code. On speaking with the customer care executive, she provided me with absolute incorrect information about the airlines further connecting the flight and did not track my suitcase (even after providing incorrect tag information which was the cause). After experiencing extremely disappointing services from Lufthansa Airlines as they misguided me with wrong information and constant follow ups later, the bag is located 8 days later myself, with Mongolian Airlines, and is yet to be delivered to me 11 days after my arrival at the final destination, date still unknown. The least I expect is compensation/reimbursement of the losses I have incurred in this duration of delay. No executive is even available to connect with, no response to mails/calls.- Paris-Delhi
- Economy
- Loss: β¬100
- Desired solution
Expenses reimbursement
Raghda A
Verified | Jun 8, 2024Cairo-Bologna
Economy
Delay & Damage of Luggage
Dear Team, I am writing today to express my extreme dissatisfaction from my horrible experience with your Airlines. I was booking flight no. 2202201787123 from Cairo - Munich & Munich - Bologna Dated: 07/06/2024 and i encountered the following troubles 1- The one hour delay of my first flight from Cairo to Munich that was planned to take off 3:25 however it actually tool off at 4:30 2- The above point led that we missed our second flight from Munich to Bologna and reslulted in waiting for the next flight for more than 3 hours! That also was a reason for missing some of my commitments in bologna 3- After finally reaching my destination, i was shocked that my bike box (luggage no LH579432) did not arrive and still in Munich. After inquiring about this, they confirmed i will receive it the next day which led to missing more of my commitments 4- After arriving at the hotel, i realized that my carry-on (luggage no. LH579443) is damaged & broken towards the upper part & the handle bar is not working properly anymore Please find attached images for the carry-on, my ticket and everything This is my first experience ever with your airlines and given all the horrible issues faced above i can assure this will be my last one for me and my friends Finally i will ask your support to conduct a thorough investigation & provide with fair compensation and held the ones responsible for all these negative acts Hereβs my Mobile Number and Also email that i am always available on +201067926761 Regards, Raghda Zohair,
- Cairo-Bologna
- Economy
- Loss: β¬400
- Desired solution
Jodie S
Verified | Jun 8, 2024London-Frankfurt
Economy
Change of flight time
The airline sent a text the night before saying they changed the flight to a time we could not make, I missed the rest of my trip to Italy and lost all the money. Did not offer compensation, appalling- London-Frankfurt
- Economy
- Loss: β¬1100
- Desired solution
Abdelillah F
Verified | Jun 7, 2024Dublin-Algier
Economy
I losed my watch in frankfurt airport
I losed my watch in check point flight FRANKFURT -ALGERIES Booking code: ULPJ25 Flight departs from gate B33 please hopfuly i will find it- Dublin-Algier
- Economy
- Desired solution
Other
Gia N
Verified | Jun 5, 2024Tirana-San Francisco
Economy
Successful claim
Unknown
They are trying to say it doesnβt quality but it does, my flight that was late departed from Germany to SFO- Tirana-San Francisco
- Economy
- Successful claim
Aatifhusain S
Verified | Jun 4, 2024Munich-Ahmedabad
Economy
Problems at airport
I had originally booked a flight with Etihad Airways from Munich to Ahmedabad on 3 December 2023. However, due to heavy snowfall on 1 December 2023, my flight was rescheduled with Lufthansa and Singapore Airlines via Singapore. My Lufthansa flight was scheduled to depart from Munich at 22:00, but it was delayed by almost three hours, This caused me to miss my connecting flight from Singapore. Due to aircraft and gate connection issues, boarding was delayed to 22:55. Passengers were then asked to board the bus to the aircraft. I gave up a seat, assuming the journey would be brief. However, it took us almost 20 minutes to reach the aircraft, and we were then asked to remain on the bus as the aircraft was being cleaned from the inside and the stairway defrosted. The delay was approximately one hour. I was standing for the entire duration, and the bus did not open the windows due to the cold weather. Once all the passengers had entered the aircraft, the crew announced that they needed to refuel the plane, which took approximately 45 minutes. After that, the aircraft was taken to the runway and stood for 30 minutes to de-ice from outside. The flight then proceeded to Singapore, where it arrived almost three hours late. I missed my connecting flight as a result. Upon arrival, we were informed that we would be meeting with authorities at the airport to guide us further. After an hour, I was provided with the same flight the following day, almost 20 hours later, and an accommodation hotel outside of the airport. They took me to the visa procedure, but I was denied a visa as I held an Indian passport. After 30 minutes, I was provided with a lounge that did not include sleeping chairs or couches. When I inquired about the availability of such seating, I was informed that I could use the public sleeping chairs, which were never empty, or book a hotel room inside the airport at my own expense, which cost approximately 400-450 Singaporean dollars. As a student, I was unable to afford these amenities. I was exhausted but had to spend 20 hours on a chair. I was unable to purchase any items outside the lounge due to financial constraints.- Munich-Ahmedabad
- Economy
Pam H
Verified | May 29, 2024Belgrade-Edinburgh
Economy
Damaged baggage, late flight with little time to change
Munich to Berlin flight late, told by staff to run faster although I am 70 years of age with arthritis ins knees and spine. Baggage delayed 2 days and damaged on arrival. (Only used twice so new)- Belgrade-Edinburgh
- Economy
- Desired solution
Golnaz S
Verified | May 28, 2024Toronto-Tehran
Economy
Problems at airport
My flight canceled due to Iran safety conditions, and I contacted my travel agency to change the flight. They sent me Turkish ticket for two days later. Turkish airline canceled my ticket when I was in airport without letting me know before going to airport. I paid for taxi and also my accommodation for until 21st of April when I could fly my country by Emirates.- Toronto-Tehran
- Economy
Vipul T
Verified | May 27, 2024Delhi-Paris
Economy
Problems at airport
missed flight connection at Munich Airport, Germany. My Original Flight was scheduled for 18th May, 2024 at 01:20 Hrs from New Delhi, India to Paris, France Via Munich, Germany. Flight tickets attached. But my flight LH 763 got diverted to Vienna Airport due to shutdown of Munich Airport. The plane landed at Vienna Airport at 06:37 Hrs. Then the flight took off from Vienna Airport at 08:41Hrs and landed at Munich Airport at 09:22 Hrs. Due to which my flight connection from Munich Airport was missed. I was rebooked on a flight from Munich to Paris via Geneva. Flight details: 18th May 2024 Munich to Geneva EN 8076 scheduled for 18:30 Hrs Boarding pass attached. Geneva to Paris AF1043 scheduled for 20:40 Hrs. Boarding pass attached. I finally reached Paris at 21:45 Hrs, 18th May, 2024.- Delhi-Paris
- Economy
Andrew M
Verified | May 27, 2024Manchester-Rome
Economy
Strike
Cancellation due to strikes.- Manchester-Rome
- Economy
Agu L
Verified | May 25, 2024Lagos-Brussels
Economy
No reason given
I have told this story before, this story is in my file already. On the 24th of April 2024 , my flight was delayed for two hours from Lagos to Frankfurt Airport. On landing at Frankfurt Airport at 08:28 minutes in the morning, I missed my connecting flight to Brussels Airport scheduled for 08:30 in the morning on 25th of April. I was delayed from 08:30 in the morning until 13:20 in the afternoon without food or water at the Frankfurt Airport, for more than four hours without food or water.- Lagos-Brussels
- Economy
Arisson D
Verified | May 23, 2024Krakow-Paris
Economy
They keep passing the responsibility to someone else, and they don't solve it. It's the worst airline I've ever seen! In addition to not being able to board the flight, it was delayed.
- Krakow-Paris
- Economy
Agu L
Verified | May 22, 2024Lagos-Frankfurt
Economy
No reason given
My flight was delayed in lagos on 24 of April for more than two hours, and on arriving in Frankfurt on 25 of April, my connecting flight to Brussels by 08.30 in the morning have left. I was issued another boarding pass and told to wait until 13.20 hours without food or water at the airport. All the information required of me is right there in the computer of Lufthansa.- Lagos-Frankfurt
- Economy
Jyotsna S
Verified | May 20, 2024Mumbai-Calgary
Economy
I had ordered vegan 100@ strict
I had ordered vegan meal a 100@ vegan and I got to eat chicken meal which is not at all good for my religion..... I did not fight with the crew as she told it was not her fault She even wrote me an apologies letter but the trauma I have suffered of this I might not travel in Lufthansa and will also tell the same in court or social media but I don't want to cause non will be done was is done still we could not enjoy our holiday..... plz let me know the answer Thanks Jyotsna shah- Mumbai-Calgary
- Economy
- Desired solution
Refund
Lucian P
Verified | May 20, 2024Cluj-napoca-Brussels
Economy
Probleme la aeroport
Outbound flight was diverted to Wien instead Munich because the airport has been closed due some activists protest. I was forced to buy another ticket to Punta Cana (my final destination) because the boarding for Punta Cana from Brussels (with TUI airliner) was at 14.30, and Lufthansa gave me a flight to Brussels with the arrival of 15.00. In addition, Lufthansa cancelled my return flight from Brussels to Cluj with no warning/explanation. Cannot trust Lufthansa anymore. Avoid.- Cluj-napoca-Brussels
- Economy
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