Qatar Airways complaints: comments, page 10
523 comments
Martin T
Verified | Oct 2, 2024
Muscat-Barcelona
Economy
non return of left holdall on plane
Qatar Airways left items reference codes: DOHFP204224 BCNLP96876 Booking reference: REZFM9 Date: Saturday 14th September 2024 Time: 1,45pm approx. Flight no. QR 1127 Seat Number: 19A Route: Muscat to Doha Location of problem: Doha Hamad International Airport COMPLAINT REASON NO.1: Unprofessional, unhelpful & unfriendly service by Qatar Airways Airport ground & aircraft employees COMPLAINT REASON NO.2: Left luggage left on plane not returned I arrived in Doha at approximately 1,30pm and had to board my connecting flight to Barcelona at 2,45pm. In the rush to leave the aeroplane I left my holdall in the space above my seat. I remembered just as the bus transferring the passengers to the terminal set off. On arrival at the terminal I immediately went to the transfer desk to ask for assistance in recovering my holdall due to the imminent departure of my next plane to Spain. The agent said that there was nothing he could do as it can take 2-3 hours to locate left belongings and that I should simply enter the Qatar airways website and register the missing item. I asked him why he could not just go to the plane and recover the bag. He told me that the plane was parked too far away for anyone to go there to pick it up. He said that if it had been parked connected to the terminal he could have gone himself. I questioned the time taken to recover the bag and he said that they would have to wait for the cleaners to find the bag. I said that I was not happy and that it didnβt seem correct that he could not contact the aeroplane stewards, or send someone else. I expressed my extreme dismay that Qatar Airways should rely on cleaning staff to manage lost items. His only reply was that I should go to the lost and found office at 2,20pm; despite his earlier instance it would take hours to transport the holdall from the aeroplane. I asked for his name and he provided me with a card that had Sauf game scribbled on it! I then went to pass the security controls and was asked to go through the business class security channel and asked again for assistance from the Qatar Airways employee, believing that in this area the customer service would be vastly improved. Again the female Qatar Airways employee told me that all I could do is enter the companyβs web site and register the lost item! I asked her to contact someone else so that they could go to the aeroplane β she replied that, as it was too far away and also that it would be a security risk! I asked for her name but she said that she did not have a pen. The employee in question was young and black with an ill-defined accent and was managing the business/1st class security channel around 1,45pm. I then went into the main part of the terminal and asked assistance from the a female Qatar Employee manning the moving staircase to the VIP lounge, she said she couldnβt help and pointed out where to go to the customer service team. She made no attempt to contact anyone to assist me. On asking one of the many Qatar Airways staff milling around for help to reach the customer service team desk, he kindly guided me there in person. I was attended there by Qatar Airways employee Saniya Kahan, who was also unwilling to help. Again she told me that I would just have to enter the web site and register the loss. I explained that my plane connection flight was leaving soon, and that I believed the matter could be easily resolved by someone simply going to the plane to pick up the holdall. I said I wanted to speak to a manager and also raise a complaint. About the customer service being offered at the airport. She refused to call any manager but agreed to arrange for the bag to be delivered to me at the gate. She said that had she not been alone at the desk she would have gone. The Qatar Airways man who escorted me to the desk was still there, doing nothing. She informed me that I would have to enter the company web to make a complaint. I went to the gate around 15 minutes later and was greeted by an extremely rude and unfriendly young Qatar Airways employee who again tried to fob me off by telling me to enter the company web site to register my loss. I again said I was not happy and that someone should go and pick up my holdall and if he couldnβt assist me then pass me on to a manager who would have more authority to arrange this. I was then introduced to the assistant gate supervisor who promised that someone was going to pick up my missing holdall and it would be returned before the flight. I sat at the gate until I was the last passenger and was then obliged to enter without my holdall. During that time I had been told by another member of staff that they had only gone down to lost & found and returned when it was not there. In total I asked for help from 7 different Qatar Airways employees and NOT one person was able or willing to take control of the situation and resolve a very simple problem. What made the whole situation so stressful was the complete lack of empathy from the Qatar Airways employees, I was actually told at one point that it was my fault for leaving it on the aeroplane. There was a distinct lack of friendliness from all staff members and a huge reluctance to take any positive action to resolve my situation Their completely unfriendly and combative approach to customer service is shocking for a company that promotes itself on the quality of its service. I cannot believe that in Qatar Airways home airport with hundreds of employees milling around and sitting doing nothing, they could not go and retrieve a lost item from a plane. It is a shocking advertisement for the country of Qatar that customers are treated so badly in the airport by the staff of its national airline. I always believed that along with my people, the Scottish, that the countries in the Persian Gulf area were amongst the most friendly and hospitable in the world. Well I certainly do not believe that now after such a stressful, disappointing and hostile approach I received in the Qatar Hamad International Airport this weekend. I still cannot believe how I was treated in the airport. To actually have a customer service employee rolling their eyes and laughing in my face is quite shocking β I have never been treated like that before. Also to lie to me about what action was taken and to completely ignore my obvious unhappiness and anxiety and stress is shocking, it shows a basic lack of humanity in my opinion. At one moment I pointed out that no one had not even apologised for the poor service or my unhappiness with the company's approach to managing my problem. I was laughed at! My whole experience in Doha Hamad international Airport was so stressful and unpleasant it completely ruined 9 days of relaxation in Oman, where incidentally the service was outstanding. On landing in Barcelona I spoke to the stewards and they took my information and said she would make a report. The next morning I entered the Qatar Airways and tried to make a report of the lost goods half a dozen without success β I kept receiving an error that my PNR code was wrong. I was then forced to go to the airport where I spoke to Mr Gonzalez, a Qatar Airways employee at the check in desk who assured me that he would log the report from me and would send me an email confirming. I am still waiting for the email to arrive. I have now spoken in total to 9 different Qatar Airways employees in Doha and Barcelona and I still do not know where my holdall is, has it been logged as left luggage or if it will be returned to me. I cannot believe that Qatar Airways could provide such poor customer service. Questions (please answer all points): ****Please note this is only 1 part of my complaint - i wish to contInue with my complaint about the service offered by Qatar Airways ground and airline staff.**** PLEASE LOG THIS AS AN OFFFICIAL COMPLAINT - I WOULD LIKE THE INCIDENT INVESTIGATED AND ALSO TO RECIEVE A REPLY TO MY QUESTIONS: - Why do Qatar Airways ground staff direct clients to your web page when the passenger is standing in front of them? Do you believe this is an acceptable form of customer service? - Why does Qatar Airways not operate a first stop resolution to customer problems β why do you fob customers off and not encourage members of staff to take affirmative action, take control of the problem and bring it to a satisfactory conclusion efficiently and in a timely manner? - Why are Qatar Airways employees not trained in dealing with unhappy clients and reluctant to ask for managerial assistance when a client is visibly distressed and clearly in need of further help? - How can Qatar Airways transfer a suitcase from a flight from Barcelona onto the aeroplane to Muscat in less than 50mins (This happened on Thursday 5th September) but are unable to deliver a left item from a parked plane to a gate within 2 hours? - Why does Qatar Airways staff feel it is acceptable to lie to customers, laugh in their face, and not fulfil their promises? - Where is my holdall? - Will it be sent to me? - What will Qatar Airways do to improve customer service in Doha Hamad Airport?
- Muscat-Barcelona
- Economy
Prakash J
Verified | Oct 1, 2024London-Mumbai
Economy
rescheduling was not informed ,you have issued the tickets
Travelsees AttachmentsJun 19, 2024, 3:24β―PM E-Ticket Booking Id: SSF0119797 since there was no information from you nor from your partner we missed the flight,you have issued the tickets and you have all information about our contact,please compensate indian rupees 2 lakhs, 6MKKKO/6MKKKO- London-Mumbai
- Economy
- Desired solution
Jennifer H
Verified | Sep 30, 2024London-Phuket
Economy
Successful claim
No reason given
I was booked on flight QR16 scheduled to depart from London Heathrow at 21.55 (local time) on 26 September, due to arrive at Doha at 06.40(local time) on Friday 27 September. I was then booked on QR846 scheduled to depart Doha at 07.45 (local time) on Friday 27 September, flying to Phuket. The departure of QR16 was badly delayed and on arrival in Doha I was informed that QR846 to Phuket had already departed. We were informed that we would have to stay in Doha for one whole day (24 hours) as we had been rebooked on QR846 departing the following day at 07.45 (local time) on Saturday 28 September. We arrived in Phuket at 18.50 (local time) on Saturday 28 September. Although we were put up in a hotel, we were without our luggage and therefore had no fresh clothing or toiletries! I also had to go to considerable trouble to reschedule my arrival arrangements in Phuket. I also missed one day of my holiday! I would be grateful if my claim could be expedited as quickly as possible. Best Regards Jennifer Hockley- London-Phuket
- Economy
- Successful claim
Robert H
Verified | Sep 27, 2024London-Phuket
Economy
Successful claim
No reason given
Delayed departure from London Heathrow that resulted in us missing our connection to Phuket. We were re-booked on the same flight 24 hours later - i.e. one day lost of our vacation.- London-Phuket
- Economy
- Successful claim
Paul W
Verified | Sep 25, 2024London-Perth
Economy
Problems at airport
flight was delayed which led to missing connecting flight to perth. our plane had an issue but we could have made the flight if it wasnt for the ground staff and the staff on the plane. Missed a whole day waiting in Doha so we lost a day for our holidays- London-Perth
- Economy
Aditya M
Verified | Sep 25, 2024Kolkata-San Diego
Economy
Baggage not on belt, I waiting up to last baggage,
I am writing to bring to your attention an urgent matter regarding my recent travel experience with Qatar Airways. On September 6, 2024, I encountered a significant issue at Boston International Airport that resulted in me missing my connecting flight with Qatar Airways, PNR VEE8XX, to San Diego. Upon arrival at Boston International Airport, I experienced a substantial delay in retrieving my baggage, which was placed outside the designated belt area. This delay caused me to miss my scheduled connecting flight to San Diego. Due to the urgency of my travel plans and the necessity to attend an important meeting in San Diego, I had no choice but to book an alternative flight at short notice, which incurred a significantly higher cost than my original booking with Qatar Airways. As a result of the mishandling of my baggage and subsequent missed flight, I incurred substantial financial expenses in booking an alternative flight to reach San Diego promptly for my meeting. I kindly request that Qatar Airways compensate me for the additional expenses I had to bear due to this unforeseen circumstance. I understand the importance of your prompt attention to this matter and kindly request that Qatar Airways review my case and provide compensation for the financial impact I have experienced. I appreciate your understanding and assistance in resolving this issue promptly. Thank you for your attention to this urgent matter. I look forward to your prompt response.- Kolkata-San Diego
- Economy
Amit K
Verified | Sep 23, 2024Kuala Lumpur-Amsterdam
Economy
Baggage dameged
After boarding during flight my baggage was damaged. I have some pictures taken by me. I need compensation for damaged baggage. I may be contacted on my email or mobile number as follows dramit.cabsec@gov.in, +91-8699119914
- Kuala Lumpur-Amsterdam
- Economy
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Scletan F
Verified | Sep 22, 2024Dublin-Mopa
Economy
Successful claim
Technical problems
I arrived one day late than the scheduled arrival The airline did not told anything at the time of emergency landing The airline provided meal n stay Yes I miss my bro wedding n I have not attended the wedding because of delayed flight- Dublin-Mopa
- Economy
- Successful claim
Real K
Verified | Sep 22, 2024Montreal-Kuala Lumpur
Economy
support assistance took me to wrong airport .
I am writing to formally address an incident that occurred during my journey to Malaysia and arrived on September 12, which has significantly impacted my health and well-being. On that day, a support assistant mistakenly took me to KLIA 2 domestic airport, but the flight landed at KLIA 1 international airport, despite my repeated inquiries to the support assistance and he did not answer me or check with any authority in the airport. He put me in a bus and took me to the domestic airport. I only managed to call my wife after 5 hours who was waiting for me in KLIA 1 and she came to KLIA 2 to pick me. This experience was distressing and has left me feeling unsettled. I am a partially disabled person who has been feeling unwell since the incident, affecting both my physical and emotional state. Following this, i asked my wife to drive me to KLIA1 as I sought clarification at the Qatar Airways office in KLIA1. Due to my health condition, I requested a wheelchair from the KLIA 1 authorities in the arrival hall. Unfortunately, no help was given, and I was told to walk to the office, which was quite hard for me. Given the profound impact this experience has had on my health and my confidence in traveling with Qatar Airlines, I wrote to request a refund for my return flight back to Canada on March 7, 2025. I have written many complaint but no reply to me about the incident.- Montreal-Kuala Lumpur
- Economy
- Desired solution
Refund
Suhani C
Verified | Sep 18, 2024Edinburgh-Delhi
Economy
Technical problems
Due to delayed departure from Edinburgh airport, I missed my connecting flight at Doha and I had to wait next 10 hours at Doha airport. After waiting 10 hours at Doha airport, The qatar airways gave me ticket for other airline which was going to new Delhi via Abu Dhabi- Edinburgh-Delhi
- Economy
Farzana K
Verified | Sep 18, 2024London-Jakarta
Economy
Weather conditions
Was originally expected to arrive at final destination (Jakarta) at 15:25 local time on Thursday August 15th. Plane was supposed to leave Doha at 02.35, but due to our flight arriving late from UK, we missed the flight. The next flight was at 08.45 Doha time. No accommodation was provided at the airport so we were up all night. The airline provided food vouchers. Did not arrive in Jakarta until about 21:45 local time. By the time we got out of the airport and to our hotel, it was about midnight. This meant that not only did we miss almost an entire day of our holiday, but we were too exhausted the next day to do anything, so had to spend most of our day in the hotel resting. So in effect, we missed almost two days of our holiday.- London-Jakarta
- Economy
Rudi B
Verified | Sep 16, 2024Brussels-Bangkok
Economy
Successful claim
Technical problems
Due to the delay of QR194 from Brussels, I missed my connection flight from DOHA to Bangkok QR836. I was rebooked on another flight QR828 but with a 7 hours plus layover- Brussels-Bangkok
- Economy
- Successful claim
Laith K
Verified | Sep 13, 2024Boston-Amman
Economy
My flight was delayed 8 hours .RTN departed the day before
Iβm having the worst experience ever with qatar airline . I Will never fly or book a ticket from them again . I booked a round trip ticket August 3 with this airline from Boston to Amman. Our flight was delayed in Boston for almost 4 hours due to technical issues in the plane . Then I lost my connection flight to Amman so I arrived amman almost after 15 hours delays . Then in my way back to Boston in August 11 .. I was shocked to find out my flight was cancelled without any acknowledgement or email or text when I tired to check in online . I called the customer services and they were rude and useless and they simply said nothing we can do and I tired to escalated on the phone and ask for a manger help but I was shocked that they hung up the call !! Iβm in the airport right now hopeless and desperate and Iβm trying now to buy another ticket!! This is not acceptable and not professional and pleasant. Iβm not sure how you are becoming one of the first airways in the world . Iβm very disappointed as I used to travel with them in the past and i didnβt had any issue ..- Boston-Amman
- Economy
- Loss: β¬2390
- Desired solution
Refund
Sweta B
Verified | Sep 13, 2024Barcelona-Kolkata
Economy
Successful claim
Technical problems
My flight was on 11th but due to technical issue it got cancelled i reach home on 13th. And the hotel also checked me out early as they said that they didn't got any instructions from airlines. Also i have to eat outside- Barcelona-Kolkata
- Economy
- Successful claim
Charlie H
Verified | Sep 13, 2024London-Cebu
Economy
Successful claim
No reason given
Qatar flight QR108 was late departing Heathrow, leading to a missed connection in Doha to flight QR936 bound for Mactan Cebu. Qatar re-connected us via flight QR928 to Manila and then Philippine Airlines flight PR2841 to Cebu, eventually arriving 5.05 AM 11.08.24 approximately 11 hours after our original arrival time.- London-Cebu
- Economy
- Successful claim
Luke H
Verified | Sep 13, 2024London-Cebu
Economy
Successful claim
No reason given
Qatar flight QR108 was late departing Heathrow, leading to a missed connection in Doha to flight QR936 bound for Mactan Cebu. Qatar re-connected us via flight QR928 to Manila and then Philippine Airlines flight PR2841 to Cebu, eventually arriving 5.05 AM 11.08.24 approximately 11 hours after our original arrival time.- London-Cebu
- Economy
- Successful claim
Mark H
Verified | Sep 13, 2024London-Cebu
Economy
Successful claim
No reason given
Qatar flight QR108 was late departing Heathrow, leading to a missed connection in Doha to flight QR936 bound for Mactan Cebu. Qatar re-connected us via flight QR928 to Manila and then Philippine Airlines flight PR2841 to Cebu, eventually arriving 5.05 AM 11.08.24 approximately 11 hours after our original arrival time.- London-Cebu
- Economy
- Successful claim
Rosalie H
Verified | Sep 12, 2024London-Cebu
Economy
Successful claim
No reason given
Flight Qr108 late departing Heathrow and arriving Doha. Missed connection flight Qr936 to Cebu. Re Routed via Manila flight- London-Cebu
- Economy
- Successful claim
Odile T
Verified | Sep 11, 2024London-Accra
Economy
No reason given
QR4 departed from London to Doha late on 8 August I missed my connecting flight QR1424 from Doha to Accra. Qatar offered an alternative route from Doha through Lagos with QR1404 And AW223. I spent 6 hours in Lagos airport, with no facilities, no refreshments and having to share a seat. My eventual arrival in Accra was over 11 hours behind schedule, disrupting my work day.- London-Accra
- Economy
Pankoj K
Verified | Sep 8, 2024Paris-Kathmandu
Economy
I left my bagges because of boarding checking
1 Just in front of me one lady her bag checkng and so many thing take time therefore no time to check my lagge 2 when i was in line several time i request to your staf that do sumthing buty nothing to do 3 I tells them which peoples after my fly yet please stand them after me 4 Because their fly it after 16.25 most probably their time was 17,30- Paris-Kathmandu
- Economy
- Loss: β¬150
- Desired solution
Other
Mohammed N
Verified | Sep 2, 2024London-Jakarta
Economy
Weather conditions
We lost time in Indonesia as a consequence, we were supposed to arrive Midday on Wednesday 15th August and would have been rested but because we didnt get the rest staying in doha for 7 hours the next day we was unable to travel anywhere also arrived late in the evening in Jakarta on the 15th so didnt have enough time for all the activities in Jakarta before flying to Bali on Friday- London-Jakarta
- Economy
Despina G
Verified | Sep 1, 2024Thessaloniki-Melbourne
Economy
No reason given
After arriving at Athens airport we been informed the flight was cancelled for us and we been booked for tomorrow afternoon flight, we tried for 4 hours to locate our luggages, with two years old girl exhausted, tired and crying all the time, they changed our flights because they wanted to, we arrived at the hotel booked by the airline at 12 am midnight left without any food because we arrived late and the restaurant at the hotel was closed.- Thessaloniki-Melbourne
- Economy
Michael O
Verified | Aug 30, 2024Dublin-Doha
Economy
Successful claim
Technical problems
On the 19th of July 2024, I was due to fly out from Dublin - Amsterdam flight (KL1140) and then continue my travel from Amsterdam - Bangkok (KL0875) . While I was at the airport I got a text confirming that my flight had been cancelled due to the IT outbreak. I then contacted KLM airlines they then organize to put me on Qatar Airways Flight (QR20) from Dublin- Doha on the 20th of July 2024.This flight had to divert to Basra in Iraq as the plane went on fire. We then had to wait in Basra for 6 hours for the replacement plane to come out. I felt as if everyone had been left confused as to where we were and what was happening due to the emergency landing taking place. After many hours of waiting we had finally landed in Doha. I then went to board my final flight Doha - Bangkok where i was then told there wasn't a seat for me on the plane ,but fortunately the staff said out of generosity they'd put me onto the flight to Bangkok (QR828). I was originally due in Bangkok 6am Saturday 20th of July but did not arrive until midnight on Sunday 21st of July. As I was travelling for a friends funeral this was very distressing.- Dublin-Doha
- Economy
- Successful claim
Sara M
Verified | Aug 27, 2024Seoul-Casablanca
Economy
Over 3hrs delayed from Doha to Casablanca
So the thing is i booked a flight for my old dad(with diabetes) and my 13y.o niece to flight back from south korea to casablanca,the flight itself is long enough!! But stil with no notice the flight got delayed for more than 3hr first then the whole flight track has been changed !they had to stop in Marrakech before continuing to Casablanca!i have never thought that qatarairways will be this disappointing,i have been flying for years with this airlines now i have to change it!never ever again!!- Seoul-Casablanca
- Economy
Deidre H
Verified | Aug 25, 2024Madrid-Boston
Economy
Successful claim
Unknown
I was on vacation in Spain to return to Boston and was told that my flight was cancelled the morning of confirmation of flighty . The only flight available was a direct flight to JF k . I then had to find my way to Boston, my original booking destination. On the flight to NY . The only seats available were near the toilets and the doors would not stay closed when not occupied. It was an an annoying experience for the duration of the flight.. the flight attendant placed a claim to document the incident.- Madrid-Boston
- Economy
- Successful claim
Solvia C
Verified | Aug 24, 2024Montreal-Kochi
Economy
lack of basinet and baby's fall
Hi I, Solvia Cyriac and my infant Gabriel Jobish Mathew, have travelled qater airways flight on 16 July 2024 and booking reference number is 4L8Q2O. Even though i travelled from Calgary i exited at the Montreal airport to meet the ground staff at the checking counter to reqeust for a basinet for my baby who was born on 15 May 2024. the ground staff reported that the basinets were given to 8 babies and denied our request. During flight i was carrying the baby of 2 months in my hands for this long flight. As i was carrying the baby i was fighting with my sleep and struggled to keep awake. However during the flight, I slept for a minute and the baby sliipped from my hand and fell down. I was in great panic and called the attendant and requested for a basinet. I searched the entire flight and could not find even a single basinet. I was told that the basinet seats were sold as extra leg room seats. I requested another passenger and got a basinet seat he had purchased. when i moved my seats i was provided with basinet. however i had to request another passenger to excange seats. I was not offered any medical help upon my arrival at Doha airport or during flights. Hence I request you to grant basinet seats on my return journey on August 26 from Cochin airport and compensation for the agony that i have suffered.- Montreal-Kochi
- Economy
- Loss: β¬2853.12
- Desired solution
Solvia C
Verified | Aug 24, 2024Montreal-Kochi
Economy
lack of basinet and baby's fall
Hi I, Solvia Cyriac and my infant Gabriel Jobish Mathew, have travelled qater airways flight on 16 July 2024 and booking reference number is 4L8Q2O. Even though i travelled from Calgary i exited at the Montreal airport to meet the ground staff at the checking counter to reqeust for a basinet for my baby who was born on 15 May 2024. the ground staff reported that the basinets were given to 8 babies and denied our request. During flight i was carrying the baby of 2 months in my hands for this long flight. As i was carrying the baby i was fighting with my sleep and struggled to keep awake. However during the flight, I slept for a minute and the baby sliipped from my hand and fell down. I was in great panic and called the attendant and requested for a basinet. I searched the entire flight and could not find even a single basinet. I was told that the basinet seats were sold as extra leg room seats. I requested another passenger and got a basinet seat he had purchased. when i moved my seats i was provided with basinet. however i had to request another passenger to excange seats. I was not offered any medical help upon my arrival at Doha airport or during flights. Hence I request you to grant basinet seats on my return journey on August 26 from Cochin airport and compensation for the agony that i have suffered.- Montreal-Kochi
- Economy
Moufida K
Verified | Aug 23, 2024Doha-Algier
Economy
Quality of the airplane
hello, I would like to share with you my dissatisfaction with the quality of the device during my last flight from Doha to Algiers, I felt in total insecurity following the crack in the device right next to my seat, this made my experience as well as that of my son and husband very unpleasant, photos were taken, I thought that Qatar Airways would care about the quality of its services offered, but unfortunately during this last flight we did not feel safe
- Doha-Algier
- Economy
- Desired solution
Lung Biu M
Verified | Aug 19, 2024London-Hong Kong
Economy
No reason given
There are actually 2 disrupted flights in my journey from UK to Hong Kong. 1. UK to Doha - the flight was cancelled without any notice until I checked in 2 days prior to the flight . I had no choice but had to accept another flight 1 day late. That lead to my overall journey delayed 1 day thus affecting my next travel flight from Hong Kong to Japan. Finally I had to buy a single ticket from HK to Japan. 2. Doha to HK - The original connected flight left the airport before we arrived Doha without any notice until we arrived Doha so that we had to take another flight with 6 hrs late. And we were informed to stay in the airport without any accommodation and food provided over the midnight. I have contacted Qatar CS but without any compensation received.- London-Hong Kong
- Economy
Arnaldo L
Verified | Aug 18, 2024Manchester-Hong Kong
Economy
Problems at airport
1) Man - DOH : Flight was delayed by over 3 hours. Original departure time was 3pm, and we took off at 6:06pm exactly. We arrived approx 3am on 15 Aug. 2) This caused me to miss my connection (DOH-HKG) which was at 15 Aug 1:45pm 3) I had to figure it out on my own and find a Qatar desk to get a new flight. The next best flight which i got on was QR816 for 15 Aug 8:10am 4) Very minimal food vouchers were offered and could only be taken at certain areas which were restrictive, not adequate amount and inefficient/confusing. ie. 45 Qatari Rial. 5) To make matters worse, this new flight was also delayed. Instead of QR816 leaving at 8:10am it was delayed by 4 hours and left at 12noon. *****I want to also include in this claim a further delay of another flight which may also contribute to a further refund of ticket / compensation claim***** 6) Due to arriving past 1:15am which is when the last Airport Express train to Hong Kong Island operates. (my usual pattern of getting home from HKG airport), i was forced to take an Uber which is safer (given i dont know how to use buses and did not feel safe at that hour (after 2am when i got my luggage). So i will need to claim the Uber which was very expensive (over 400 HKD). In conclusion: I was greatly delayed, inconvenienced, and extremely fatigued mentally and physically after the whole Man-HKG journey. What should have been a relaxing arrival at 15 Aug 3pm so i could be prepared to go back to work on 16 Aug 9am, turned out to be two flight delays, a missed connection and arriving at 16 Aug after 3am to home and extremely fatigued (didnt sleep for nearly 48 hours) and needing to start work several hours later. I am not sure how you can compensate this fully given the whole context. I am open to chat more and provide more details as necessary as i know getting a full picture is not easy through this process.- Manchester-Hong Kong
- Economy
Arnaldo L
Verified | Aug 18, 2024Lisbon-Manchester
Economy
Successful claim
Technical problems
- BA chartered a bus, plus put us in a hotel the evening of 6 August (no additional cost to us - no receipts) - Calls were made to figure out new arrangements (flights, rental car) - Spoke to British Airways where they arranged a new flight for a 7:10am flight the next morning. (Note: first option was refused and not accepted - was originally for 10pm 6 August - I didnt accept as my wife was offered a different flight and we wanted to travel together) After starting our journey to the airport from 10:30am on 6 August, we finally made it to our final destination (Wetherby, Yorkshire, England) around 8 Aug 1am. We landed in Manchester (final flight destination) around 6:40pm but was inconvenienced with the rental company saying we did a no show (despite our best efforts to call and notify everybody the night before), which resulted in a cancellation of our rental car booking and needing to figure out a new booking with a new rental car company. In a nutshell, we lost two days of time, went through a lot of stress, had to call and organise many things that were new to us, and we incurred costs. I am happy to make more statements and give more specifics of inconvenience etc. I wanted to keep this shorter here and leave things open to discuss if need be.- Lisbon-Manchester
- Economy
- Successful claim
Chris F
Verified | Aug 17, 2024London-Muscat
Economy
Was booked on QA1148 but Qatar changed to QA1126
Flight changed therefore will have to stay overnight at Doha and miss work in Muscat on Sundsy, 18th August- London-Muscat
- Economy
Anastasiia P
Verified | Aug 14, 2024Doha-Guangzhou
Economy
I experienced a significant delay with my Qatar Airways flig
My name is Anastasiia PUCHKA, and I am writing to formally request compensation for the significant inconvenience I experienced due to the delay of my flight QR874 on the 12th of August 2024. My flight was originally scheduled to depart at 2:20 AM but was delayed until 6:35 AM, causing a total delay of 4 hours and 15 minutes. During this time, I was not provided with any assistance or refreshments, despite the considerable wait. As a result, I had to incur additional expenses to access a lounge where I could rest and eat. This delay severely impacted my plans, as I missed an important appointment in Guangzhou to receive my new passport. The original scheduled arrival time was 3:00 PM, but due to the delay, we did not arrive until 8:00 PM, causing me significant distress and inconvenience. As per the European Union Regulation EC 261/2004, I am entitled to compensation for this delay, especially since the airline failed to meet its obligations to provide care during the delay. Given the circumstances, I kindly request that Qatar Airways compensates me for the delay and the additional expenses I incurred. Please let me know the next steps in processing my compensation claim. I look forward to your prompt response and resolution of this matter. Thank you for your attention to this issue.- Doha-Guangzhou
- Economy
- Loss: β¬400
- Desired solution
Christopher W
Verified | Aug 14, 2024London-Perth
Economy
Influence by other flights
Our London flight was late taking off and I missed my connecting flight, having a 24 hour delay in Doha. I will also lose 2 days wages.- London-Perth
- Economy
Arvydas R
Verified | Aug 12, 2024Warsaw-Kilimanjaro
Economy
Successful claim
Technical problems
The flight from Warshaw was delayed for about 4 hours and because of that I missed my flight in Doha. I was forced to stay a in Doha overnight and had to catch the same flight the next day. So in the end I reached my final destination Kilimajaro 24 hours late.- Warsaw-Kilimanjaro
- Economy
- Successful claim
Maryam L
Verified | Aug 10, 2024Doha-Esfahan
Economy
Changing flight and delayed baggage
My name is Maryam Lotfi and I had a flight from Lisbon, Portugal on 31/07/2024 to Isfahan, Iran. I had a transit in Qatar airport for 30hours. However, transfer information in Qatar airport informed me the ticket is sold to me by mistake and I am not allowed to stay in airport for more than 24hours, However the airport stuff were really helpful and supportive and booked a ticket for me to leave early to another destination, Shiraz in Iran. Actually, It affected my trip badly since I forced to go to my own destination Isfahan by myself which has a distance more than 300km consuming lots of time and money. moreover, my baggage was delayed for several days and I forced to come back from Isfahan to Shiraz to get it. I booked a cheap flight while this issues made me to spend lots of time and money. I am not sure if I can claim compensation or not.- Doha-Esfahan
- Economy
- Loss: β¬200
- Desired solution
F Y
Verified | Aug 7, 2024London-Esfahan
Economy
Flight delayd.Twisted my ankle running to get my next flight
My flight left with delay and arrived with about 2 hrs delay. I had only about 10mins to get my next flight. Cabin crew&captain mentioned that the ground staff will be ready&waiting in the airport to support me and others to get our next flight.However, there were none for me or for people who were travelling to the same destination as me. I had to check the board for gate number and run super fast towards the gate. While running fast to get to the gate I twisted my right ankle which I ignored although in pain.I managed to got the flight while out of breath, very tired, anxious and in pain. I gave a quick feedback to the captain/one of your cabin crew complaining about lack of instruction and support from QA staff. He said he will write a report about this. My ankle was in pain when I arrived at my final destination. A day later the same damaged ankle was twisted fully and really badly. Nonstop running in Qatar airport lead to this serious ankle sprain. At the moment, I'm unable to walk, in pain, have bruise and swell all over my foot. I am not sure how to make a formal complaint to QA
- London-Esfahan
- Economy
- Desired solution
Refund
Syed S
Verified | Aug 4, 2024Hyderabad-Seattle
Economy
qatar airways lost my bag
Our flight got delayed in Hyderabad India due to the global outage event on July 19th 2024. They gave us hand written boarding passes and bag tags. When we reached final destination of Seattle, they lost one of the bags and it has still not arrived or no info has been provided by Qatar Airways till now 3rd August 2024. This is very bad customer service.- Hyderabad-Seattle
- Economy
- Loss: β¬1000
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Christopher D
Verified | Aug 4, 2024Paris-Jakarta
Economy
Problems at airport
We were delayed leaving Paris by 2 hours. The issue is that I missed my connection which was booked by Qatar airways. Therefore, they rebooked me and I had to wait an additional 6 hours at the airport. Therefore, I was delayed 6 hours total. In the pictures you can see, I provide the original ticket and also the new ticket that I received for the flight from Doha to Jakarta. I was not charged extra for the new ticket. More details: original departure time from Doha was meant to be 0225. I instead left at 0845. The airline did provide a meal voucher at the airport. Please let me know if you need any more info- Paris-Jakarta
- Economy
Neven M
Verified | Aug 2, 2024Baghdad-Amsterdam
Economy
Delay flight for more than 2 hours in Baghdad Airport
Delay in Baghdad airport for unknown reason leds to miss my flight from Doha to Amesterdam on 30/7/2024 , So I missed my flight to Amsterdam at 8:10 and had to take the next flight at 15:15 and arrive in Amsterdam in the evening, contrary to the planned arrival at noon. This led to obstacles in getting a car to take me home, as the afternoon appointment was cancelled due to the flight delay.- Baghdad-Amsterdam
- Economy
- Loss: β¬150
- Desired solution
Gordon G
Verified | Aug 1, 2024Doha-London
Economy
QR1131 was delayed arriving/departing Salalah to Doha.
My connect to London on QR11 was not made because of this delay, I then spent 8hrs at the airport before leaving on QR3 at 0800hrs- Doha-London
- Economy
- Desired solution
Refund
Eliahoe B
Verified | Jul 31, 2024London-Angeles City
Economy
Along with issue with seats being booked and paid for
The seat given was very uncomfortable. Not enough legroom. I questioned why I was given a extra legroom seat inbound to London but my seat booked was resold so no seats available on return home!!! So total 4 seat for 2 people was charged. $800+ paid in good faith. Shameful I never received an apology or any correspondonce. My wife was deported. Still no answer how its possible to allow us to fly, my returns seats has to be repur based as Qatar airways had to use these. How is it possible someone is able to fly without a valid visa??? This was partly fault of Clark airport ground team at check-in not properly checking validity. Still no answer To this from Qatar after 2 months. Shocking service. Now delay baggage for a bag but 2 bags arrived on flight. This a fault of baggage handlers why bag was delayed if you got 2 onto flight but 3rd bag delayed.- London-Angeles City
- Economy
- Desired solution
Lucia M
Verified | Jul 24, 2024Birmingham-Doha
Economy
Successful claim
I had a VIP lounge AL MAHA service booked on the 20 July 2024 when l arrive at Doha Airport and a SPA booked for the 21 July 2024 and all these appointments were disrupted and re-arranged.
- Birmingham-Doha
- Economy
- Successful claim
Geetha M
Verified | Jul 22, 2024London-Goa
Economy
We asked for a refund for a voucher they gave us
They transferred the money to an account that no longer exists. For several months was trying to contact them by email or phone. I sent a headed letter from my bank saying the account is closed. Still have no answer from them and no refund to the correct account. Their agents are polite but useless. Lots of incorrect advice and info.- London-Goa
- Economy
- Loss: β¬593
- Desired solution
Refund
Seugne D
Verified | Jul 20, 2024Dublin-Johannesburg
Economy
Influence by other flights
Flight was delayed at Dublin airport. Missed my connecting flight, waited for 7 hours and was rerouted to a different country and Airline with another added flight. I was not offered food or accomodation. I got to my final destination at 9:20 pm. My arrival time originally was 9 am. This caused my to lose my domestic flight and overnight in Johannesburg. The airline did not apologoze for their delay and offered nothing to help ease our layover- Dublin-Johannesburg
- Economy
Bruce L
Verified | Jul 19, 2024Birmingham-Bangkok
Economy
Problems at airport
My flight from Birmingham was delayed by over 3 hours, so because of this I missed my connecting flight in Doha to Bangkok, i had to spend 24 hours in Doha in an awful hotel provided by Qatar airlines after waiting around for 4 hours in the airport then fly to Bangkok the next day, so I lost one full day of my holiday in Thailand, I arrived in Bangkok 24 later than planned, I lost Β£40 for one night in Thailand Iβd prepaid.- Birmingham-Bangkok
- Economy
Osman M
Verified | Jul 18, 2024Doha-Manchester
Economy
Problem: engine failure. International Airport.
The plane's engine failed before take off. Everything including the air condition stopped. It was 51 degrees. We had to stay inside the plane in this condition for about 50minutes. I felt very nauseous and weak. Despite that flight taking off 2 hours later, Myself and family couldn't and had to cancel because I fell very ill. If the captain knew there was an issue within the first 5 minutes, everyone should have been deported at that time. Although the staff gave us tickets foe our next flight , we still had to stay in a hotel until the next day with our own money even though the events were not up to us; why should we have to pay for it.- Doha-Manchester
- Economy
- Desired solution
Refund
Shideh M
Verified | Jul 12, 2024Tehran-San Diego
Economy
Didn't recieve my luggage in Dullas Washington
I had 2 luggages I received one waited 1.5 hour for other ,no luck,lady responsible searcheb and confirmed my luggage is still in Doha i dont know why this happens frequently this is my second time experiencing this all my belongings my prescriptions are there my watch camera shoes bags books gifts are in it any how Qatar airways is responsible and somehow has to make it to me,it is very inconvenient for me not having any thind to wear not having my prescription to take at this age with lots of physical problems let me know how can send this complaint to someone resposible to hear and helo- Tehran-San Diego
- Economy
Moustafa E
Verified | Jul 10, 2024Cairo-Muscat
Economy
I lost my luggage since 7th of July at Doha airport
Simply, I lost my luggage in Doha since 7th of July and I made a report at Muscat airport at 1:20 am and they informed me that my luggage will be arrived in the next flight which supposed to come from Doha to muscat at 11:00 am , so I had to stay overnight in the airport waiting for my bags , but unluckily luggage still unfounded. Plus , I work in oilfield and my life is completely messed up as I had to travel to the oil rig and everyone is waiting for me . So far nobody even contact me , this is really my worst experience ever . And I work for the biggest oil company in the world, and everyone here got a bad reputation about Qatar airways. Please I want my bugs and I want a compensation for that inconvenience.- Cairo-Muscat
- Economy
- Desired solution
Ali E
Verified | Jul 6, 2024Kuala Lumpur-Doha
Economy
We were forced to seat where we didn't want to
We tried to upgrade our seats for 3 days but the app didn't let us. I am us citizen and I will file formal complaint with FAA when I go back to USA- Kuala Lumpur-Doha
- Economy
- Desired solution
Refund
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