Qatar Airways complaints: comments, page 8
523 comments
Andrew M
Verified | Feb 26, 2025
Economy
Terrible meals onboard
I will fly emirates from now on, i never want to fly qatar again, I couldn't even submit this complaint on their website
- Economy
Thet Wai M
Verified | Feb 25, 2025Economy
Luggage overweight fine:
I fled from Yangon to Dublin on Feb 02,2025, the check in counter at Yangon International Airport does not mentioned any about my luggage weight however when I issue boarding pass from Thailand to Doha and Doha to Dublin at Suvarnabhumi airport they charged over 6000 Thb by cash without providing any official receipt. I would like to know how they calculated and charged it and I need official receipt from Qatar airway.- Economy
Khalid I
Verified | Feb 24, 2025Economy
I was not able to sit in my return seat as it was broken. I
I was not able to sit in my return seat as it was broken. I was moved to 59C which was free anyway . Please compensate for me not being able to use seat 44G from Doha.- Economy
Dharminder S
Verified | Feb 23, 2025Economy
New Delhi to Lisboa
Dear Team,Yesterday i travel from india delhi to lisbon with flight QR341,when i collect my check in beg ,its damaged of wheel very badly ,i am also attached the photo of my beg,this beg is damage very badly and my all stuff is damaged very badly in side the beg,please look and help to resolve it.- Economy
Dharminder S
Verified | Feb 23, 2025Economy
New Delhi to Lisboa
Dear Team,Yesterday i travel from india delhi to lisbon with flight QR341,when i collect my check in beg ,its damaged of wheel very badly ,i am also attached the photo of my beg,this beg is damage very badly and my all stuff is damaged very badly in side the beg,please look and help to resolve it.
- Economy
Prakash N
Verified | Feb 22, 2025Economy
I missed the flight
I requested my agent to cancel the ticket but denied cancelling the same. Now he is not responding to phone calls- Economy
Mandy B
Verified | Feb 21, 2025Economy
Quatar responded to a complaint with lies
My husband was injured as a result of another passengers bag falling onto him from the over head locker. He requested pain relief but the crew were unable to provide anything other than a bag of ice. As a result my husband has whiplash. A complaint was submitted to quatar. They have responded advising that they have thoroughly investigated the incident. However their response is filled with lies. They state that the incident happened after the aircraft doors were closed. They weren't, people were still boarding. They state that staff offered medical help and alleged that my husband refused and advised that he would seek medical advice from his own doctor. They state that he was asked to sign a waiver which he allegedly refused to sign. None of this happened. I cannot find any policies on their website about managing passenger accidents/incidents, or their complaints procedure policy. An apology would have sufficed, however the fact that they have lied so extremely. We will be taking this further- Economy
Dharminder S
Verified | Feb 21, 2025Economy
Delhi to Lisboa flight nimber QR 579
Dear Team,Yesterday i travel from india delhi to lisbon with flight QR341,when i collect my check in beg ,its damaged of wheel very badly ,i am also attached the photo of my beg,this beg is damage very badly and my all stuff is damaged very badly in side the beg,please look and help to resolve it.
- Economy
Tony V
Verified | Feb 21, 2025Economy
Conflict with havy back bone Pain
Good morning in the Philippines. I want to file a complaint About the steward during our flight from Doha to Manila. The people in front of us lower there Seat and that was soffocated for us because Iβm invalide after a backbone operation and I have a lot of Pain. The steward told us that they can lower the Seat without listening First to my story!! HΓ© got the same nationality as the people in front of us. He told us that we have to lower our Seat also to sit comfortable. I told him that its not a law that they can lower ther Seat and that they have to ask the passengers behind them, if they can lower there Seat!! HΓ© told us that they can do that!!! HΓ© told us also that we are making a problem for this flight. I will not accept his decision and I file a complaint against the steward for the heavy Pain that i suffer during the 9 hours flight to Manila. Its unacceptable how this man even didnβt listen to me and didnβt give attention to my backpain!!- Economy
- Desired solution
Nan S
Verified | Feb 18, 2025Economy
Airline hostess - regulations
Qatar Airways has a classification for their seats in Economy class- some seats are labeled as (preferred) for being in a better status than others; and for that they are higher in price (we pay more to get them) - The hostess in my plane allowed passengers from other zones, to take over seats in the preferred area; and apparently they were from the same country of origins because they were speaking the same Language. It started by one passenger, who allowed his companions to take over the seat that was next to him as they wished. After that, none of the hostesses checked the situation, or at least inquire about the reasons of the change, whether it is justified, or not. None of them. At this point, you may wonder, I paid more to be more comfortable in my trip - why am I paying more if I travel inconveniently in a seat that is similar to any other seat in the plane?- Economy
Simon J
Verified | Feb 18, 2025Economy
Charged Excess Baggage Fee Β£482 and Bags damaged in transit
We were advised to check in via online portal at Heathrow. 1 bag checked in ok. Sent down carriege. 2nd bag came up overweight for second person. We werenβt allowed to retrieve first bag. We were given no option but to remove 10kg loss from second bag which was not possible due to sentimental goods retrieved after grandmothers funeral in UK. I advised that this wasnβt possible and we were told we must pay Β£482 excess to allow second bag to travel. I explained situation and was given no alternative to retrieve the first bag, and forced to pay Β£482 excess baggage. Upon retrieval of our bags the first suitcase had been damaged in transit and was left wide open when placed on baggage carrier at collection in Perth.
- Economy
- Loss: β¬482
- Desired solution
Refund
Torben M
Verified | Feb 15, 2025Economy
Seats would not recline
Tried various methods to recline my wifeβs seat and mine to no avail.I also noticed that there were other seats with the same issue,did report it to flight attendant.a very unpleasant flight from Doha to Cape Town- Economy
Ann N
Verified | Feb 15, 2025Economy
No food offered to my toddler
To Qatar airways I am really disappointed with Qatar airways first it started on my first flight you have indicated on your website and mobile app that u offer pureed food for kids below 2yrs old. My child was offered a pack of cerelac onboard instead of pureed food as u mention. This was really frustrating as i never had food for him and he could only eat pureed food and not the normal adult foods. On the other hand i had to request for the bassinet over and over again almost pleading them β¦ i was given the bassinet like 1hr before the flight landed. This has to be the most exhausting flight i have had in my life. I see on other airlines they offer pureed food for kids and not a packet of cerelac. Like how do u expect a parent to eat a full meal but the child is given a snack.
- Economy
- Loss: β¬100
- Desired solution
Other
Anne M
Verified | Feb 13, 2025Economy
Hi, I left a brown paper bag behind me at Gate 32
Gift bag contained 2 original Aboriginal drawings and 4 packs of Australian biscuits. I reported the matter to cabin crew director who advised writing to you. I will forward my boarding pass details. Can you help me retrieve this bag please? I couldnβt find anywhere else to report this. Itβs not a complaint. I know it was my fault. Anne
- Economy
Ananthakrishnan I
Verified | Feb 13, 2025Economy
Quad door falling on my wife
My wife was in seat 1F in business class Q suite of flight QR720. During turbulence the quad door came loose fell on my wife's face causing bruise to her cheek bone. She was lucky it did not break her glasses. It could have damaged her eye. This was not expected from world number one Airline. I expected excellent maintenance of equipment especially concerning safety of the passenger. I want Airline to explain how and why it happened.- Economy
- Desired solution
Lay Chin Serena H
Verified | Feb 12, 2025Singapore-Helsinki
Economy
Successful claim
No reason given
We have a connecting at 0740 hours but was informed that it will be delayed till 1200 due to medical leave of a cabin crew. However, at 12pm, we were again informed that flight will be cancelled.- Singapore-Helsinki
- Economy
- Successful claim
Ramandeep S
Verified | Feb 10, 2025Economy
The crew was very rude
I had a very bad experience with this airline this time there was four crew members ayushi sean i dont know another names i called so many times nobody showed up ridiculous this is very good airline but this time was not good i want to complain this flight crew members take a action on them the food i asked for was not served i ordered veg they served me only potatoes in food the salad was stinking- Economy
- Desired solution
Apology / Voucher
Si Thu A
Verified | Feb 10, 2025Economy
Flight Cancel by Airway
We have canceled the flight that we have already purchased from you. Because of that, we had to change the schedule that we had already planned and encountered difficulties. The flight time that we have already purchased is the time that we do not need to spend the night at the airport. You canceled that flight time, and the flight time that we are forced to choose is the next day's flight only after spending the night at the airport. We have not received any compensation from your airline for this damage. I would like to know how you can do it.- Economy
- Desired solution
Syeda Z
Verified | Feb 9, 2025Birmingham-Lahore
Economy
Weather conditions
Airline said they cannot give compensation. But my flight was delayed more than hours and next flight was cancelled.- Birmingham-Lahore
- Economy
Ivana R
Verified | Feb 5, 2025Prague-Kuala Lumpur
Economy
Technical problems
Na letiΕ‘ti nΓ‘m bylo sdΔleno, ΕΎe let Δ. 292 z Prahy do Doha je zruΕ‘en z technickΓ½ch duvodΕ―. Z tΔchto duvodΕ― jsme pak nestihly let z Doha do Kuala Lumpur.- Prague-Kuala Lumpur
- Economy
Anonymous member
Verified | Feb 4, 2025Economy
Your staff caused me miss my flight
I reached airport my departure time .but your airline not clear my ticket .and said you do not have a return ticket.thats why we can't do up bording.my flight was cancelled because of your staff.Now i want to change the flight .please solved my issue urgent .- Economy
- Desired solution
Other
Doreen A
Verified | Feb 1, 2025Economy
Rude staff .
I was promised a complementary hotel .on getting to Doha Airport I went to the information dest for details .this lady told me I booked a cheap fare therefore I have no hotel booked .but on booking my my flight it was said more that 8 hours wait makes u eligible for a lounge or accommodation.no mater what fare that was booked this lady had no right to tell me that .After all there are other flights but I chose to go with Qatar.
- Economy
Soran A
Verified | Feb 1, 2025Economy
Our flight was delayed without any notice or explanation
My flight was from London to Bangkok on January 21st. The London to Doha leg was fine, but the Doha to Bangkok leg was delayed for more than five hours without any notification. They provided a voucher for us to use at the airport while we waited for our flight, but the voucher was insufficient to purchase even a normal meal. It is disappointing that such a popular airline could not provide a decent voucher for their customers.- Economy
- Desired solution
Apology / Voucher
Gary B
Verified | Feb 1, 2025Economy
Abysmal in flight service
First a compliment. Doha airport business class was an amazing experience, as was my flight from London to doha. The problem. Boarding was good, departed on time, was asked for my meal selection, all good. Then meal service started immediately after take off. My tray was set out and then it began. A starter was delivered. I dint order a starter thank you just a main and dessert. Oh OK sir I will take it away. I expected my main to be delivered as it was in my outward flight. No, I had to wait (around 20 minutes) for the other passengers to complete their starter. The main and dessert arrived and were very good quality (another compliment). The tray was cleared and I settled in to watch a film. The next time I saw either the steward or the cabin services manager was 5 hours later as we made our approach to Heathrow, "hello sir, I hope you had a good flight" no, actually it would have been nice to be offered at least a drink during the last 5 hours. Yes I am aware that I can go and ask, but I do not pay for a business class seat to the have to walk around asking for food and drink, I expect to be asked. It was an evening flight but not a night flight, I was not sleeping I was watching films. Definitely my worst experience of any business class flight in the last 30 years. Just to make my flight perfect, as I was leaving the aircraft, one member of staff was most insistent that I accept a "fast track" coupon. I did not have any requirement for fast track and I said no thank you... But she almost forced it into my hands... No, three times... It just left a really bad feeling. Please understand, I do not expect any sort of compensation at all, not even the apologies of both steward and cabin manager. I vote with my bookings. Customer lost. I would rather pay twice the amount to another airline that maintains the standard I expect from the class of ticket I purchase. No service, I don't buy another ticket.- Economy
- Desired solution
Other
Deirdre D
Verified | Jan 31, 2025Economy
Nephew given gluten food tray
On this flight, I had booked a gluten free meal. The air hostess gave him a normal meal, he began eating the roll, the air hostess realised she had made a mistake. She took it from him without a word, no apology or anything. My nephew was never away from the toilet, he is 6, this effected him badly and any gluten raises his mental state, was unsettled for 3 days after. Have complained since June 2024 over phone calls, emails but they refuse to compensate. They have asked for medical reports?? My sister and myself witnessed his whole experience. Itβs now 8 months later and they are the worst company I have ever dealt with regarding a complaint. I am unsure if there is a cultural problem or just why they do nothing to assist customers with complaints. Itβs shocking behaviour for such a high profile airline.- Economy
- Loss: β¬16740
- Desired solution
Patricia P
Verified | Jan 31, 2025Economy
Misconnection and seat
It was a shit experience first our flight was delayed in delhi than we have to stay in doha for 18 hours and than i requested another seat i have paid almost 100 dollar to not to sit near lavotory and i get the seat only it stinks alot i m never gonna take qatar in my life- Economy
- Loss: β¬400
- Desired solution
Refund
John K
Verified | Jan 31, 2025Economy
I found that my baby's stroller wheel was broken
I left my baby's stroller before entrance to the aeroplane from Cairo to Doha flight No. QR 1304 on 29th January 12:55 pm Cairo time upon the request from the qatari airways clerk despite I asked for taking the stroller with me on board, but he refused. So, after arriving Adelaide on 30th January in flight number QR914, I found that the wheel of the stroller is broken π and it affected my baby's safety and this caused a major stress on me to carry my child while moving with all the bags and the broken stroller, so I need a fair compansation for what happened. I attached the photos of the broken stroller wheel documented by date and time to Doha time
- Economy
- Desired solution
Mohammed A
Verified | Jan 31, 2025Economy
Refuse to issue bordingpass
I reached the counter combined withe grind at the same time. He was issued the boarding bassbut feuded to issue mines due to overbooking as stage clarified . I purchased other ticket on different airlines to fly back home.- Economy
- Loss: β¬300
Haider H
Verified | Jan 29, 2025Economy
Misplaced my hand carry at Montreal airport YUL
On my connecting flight from Montreal to Calgary, I accidentally forgot my hand carry near carousel no.8 while I was collecting my luggage from the carousel. I went inside with my luggage and realised that I had left my hand carry near the carousel and tried to go back but was denied to go back by airport security. They said that I had to contact Qatar Airways as they are my carriers and only they can bring me back my hand carry. I was directed to a phone with symbols on it indicating airline contact numbers. I called Qatar Airways by pressing the symbol O as directed by that phone but no one answered. I tried this for about 2 hours again and again but no one answered. I was directed that this was the only way to contact Qatar airlines. During the process I missed my flight. Information desk on YUL airport then told me to go and meet the supervisor of Qatar Airways on the next floor because no one was answering the call. The desk of Qatar Airways supervisor was empty I had to wait a while for him to come. He then helped me get my hand carry back and I asked him about my flight upon which he answered Qatar Airways has nothing to do with it go to WestJet as the next flight was theirs but still was operated my Qatar Airways. WestJet staff told me that it was my fault that I missed the flight and now I have to buy a new one. I was traveling alone for the first time and was not carrying much money. It took me 715 CAD for the next flight and 250 CAD for a hotel in Montreal. My experience with Qatar Airways being my carrier was very bad, I didn't expect this poor customer care. If they had helped me get my luggage back in time I wouldn't have had to buy a new flight on which they didn't compensate even a bit and sent me to WestJet although it was operated my Qatar Airways nor did they assist me in hotel accommodation.- Economy
- Loss: β¬650
- Desired solution
Refund
Anushree B
Verified | Jan 29, 2025Economy
Chhatrapati Shivaji airport - you sent me the wrong boarding
Your perosn at the counter gave me the wrong boarding pass twice and didnβt give me a lounge pass: disgusting that nobody took responsibility or even apologised. And even worse for business class passengers. I will never use Qatar airways again and you will hear from my legal team at Bhimrajka Impex Group- Economy
- Desired solution
Tabeel I
Verified | Jan 29, 2025Manchester-Lahore
Economy
Problems at airport
My flight from Manchester to Doha was delayed more than two hours due to which I missed the flight from Doha to Lahore. At Manchester airport there was an announcement by the cabin crew that the flight was delayed because there were no personnel available to load the cargo. We were sitting in the plane for about 2 hours before it took off. At arrival in Doha, Qatar airways personnel told us that the flight 628 had departed and there would be a delay of 19 hours before they can put us on any flight to Pakistan. They told us to wait in the airport from 3am to 7am and at 7am they would shift us to a hotel. They processed the hotel till 10 am and we reached the hotel around 11am. At 5pm they brought us back to the airport for the flight. Three meals were also provided by them. I suffered a great deal due to this delay. I was supposed to reach Pakistan on time and prepare for a funeral. I missed the bus I was supposed to take and had to get another bus from Lahore to Multan. The mental stress due to flight delay and cancelled plans was huge. I did not pay a hefty price on the ticket of the best airline to have to go through this. I deserve to be compensated for this.- Manchester-Lahore
- Economy
Celia M
Verified | Jan 28, 2025Lisbon-Muscat
Economy
Successful claim
No reason given
When I arrived at Doha from Lisbon, I was denied boarding my original flight to Muscat and was sent to another flight that arrived at Muscat more than 3 hours later of the original flight. I was supposed to arrive to my final destination Muscat on 22/10/2024 at 21:25 and I only arrived on 23/10/2024 at 01:00. I missed dinner with my friends in Muscat and I lost my transfer to the hotel and had to pay a taxi. During my stay in Doha airport the airline did not provide any care for me. The airline did not provide any information other that I had to travel on a later flight from Doha to Muscat.- Lisbon-Muscat
- Economy
- Successful claim
Carin S
Verified | Jan 27, 2025Munich-Cape Town
Economy
Weather conditions
Munich Franz Jozef Airport was closed due to heavy snow falls. Despite the heavy snow falls, Qatar Airways never notified me that my flight was cancelled. For 4 days I waited in different hotels and never received word from them. I had to travel into the airport by taxi every day and check if a flight was available to fly out. In the end I spent nights in several different hotels as every hotel was fully booked and I had to miss my work appointment, plus lose the booking which I paid for in the Doha Hotel from 2 - 8 December, due to these flight disruptions. Every effort I made to get to Doha was unsuccessful. Your company already fought for the Air Egypt flight from Munich to Doha via Egypt for me, but I have yet to receive any compensation for the loss of work, flights, taxis, meals and hotel accommodation due to this delay. I was out of pocket to the tune of over ZAR90,000 (Euros 4575.00) just on additional unbudgeted expenses - not to mention that I lost a very important work contract in Doha.- Munich-Cape Town
- Economy
Joanna D
Verified | Jan 27, 2025London-Bangkok
Economy
Weather conditions
Both flights were delayed for over 3 hours. First one was to Doha and it was delayed for several hours and see one flight was from Doha to Bangkok which was delayed as well.- London-Bangkok
- Economy
Ivana R
Verified | Jan 25, 2025Prague-Kuala Lumpur
Economy
Technical problems
Byl z technickΓ½ch dΕ―vodΕ― zruΕ‘en let z Prahy do Doha. NΓ‘slednΔ pak jsme musely letΔt z Doha do Kuala Lumpur jinΓ½m leteckΓ½m spojem. PΕiΕ‘ly jsme o jeden den naΕ‘Γ piznΓ‘vaci dovolenΓ© v Malajsii.- Prague-Kuala Lumpur
- Economy
Martin O
Verified | Jan 21, 2025London-Muscat
Economy
Successful claim
On arrival at LHR I was informed at check in that the Flight had been overbooked by Qatar airways. I went to the ticketing desk as instructed and was put on a later flight. When I arrived at Doha for my connection the connecting flight informed me that the boarding pass was not valid, that the ticketing office at LHR had made an error and that I needed to once again go to the ticketing/connections office, this time in Doha. I finally ended up taking a much later flight and arriving at approx 1130 as opposed to the planned 0400. The airline provided no explanation at all for what had happened or the reason for the errors. There was zero support for me as a customer and I was made to feel lucky I had managed to get a flight at all. This was extremely inconvenient as I had someone from Sultan Qaboos College in Manah, Nizwa, who had driven up the previous night to meet me, and he also had a long wait. I missed the first day of classes as a result of this catalogue of errors.
- London-Muscat
- Economy
- Successful claim
Leo F
Verified | Jan 20, 2025London-Hanoi
Economy
Successful claim
Problems at airport
The flight was cancelled due to engine issues on plane. Had to take a rescheduled flight 24 hours later. The new connecting flight was also delayed by 3 hours. Overall was delayed by 27 hours.- London-Hanoi
- Economy
- Successful claim
Noel B
Verified | Jan 20, 2025London-Bangkok
Economy
Technical problems
We were boarded onto the plane at 07.45 we sat there for some 3 hours then we were taken off the plane and told there was a technical problem. We then reboarded the plain after some 2 hours. we finally got to Doha 00.20- London-Bangkok
- Economy
Clive O
Verified | Jan 18, 2025London-Bangkok
Economy
Technical problems
Boarded plane & ready for take off it developed a electrical fault . Waiting on plane for several hours but ended up being cancelled . Had to disembark from plane & return to Airport.- London-Bangkok
- Economy
Sujit Kumar D
Verified | Jan 17, 2025Economy
Denied providing one day stay
Airline denied providing one day stay facility at Doha airport as i am having boarding pass and mail copy given by airline.- Economy
- Desired solution
Lazaro L
Verified | Jan 17, 2025Barcelona-Dubai
Economy
Successful claim
No reason given
The flight was schedule but if depart more or less 2h-3h late and we lost the connection flight to Dubai in Qatar, the airline company schedule us a new flight for 10h later we arrived.- Barcelona-Dubai
- Economy
- Successful claim
Muhammad S
Verified | Jan 15, 2025Economy
Uncomfortable defective seating arrangement
I accompanying with my wife boarded on the flight. Our seats were most uncomfortable as the seats in front of us were defectives and could not stay straight leaving little room for us to move. The stewardess also showed her inability to rectify this defect and we have to bear it during 14 hours flight. We both are above 70 years of age and suffered acute back pain for 2 days. We plan to go back on the same airline after 2 months and hope to get comfortable seating arrangements.- Economy
Nawaf A
Verified | Jan 13, 2025Manchester-Muscat
Economy
Weather conditions
While I have arrived and finished check in I was waiting for the gate to open but suddenly an announcement came saying that our flight delayed for one hour then another announcement saying delayed for another two hours and so one until we waited for 9 hours inside the airport understand that delays due to weather can sometimes be unavoidable, I would like to clarify some specific concerns regarding my experience: 1. Flight Diversion and Prolonged Delay: I understand that our inbound aircraft did not land at Manchester Airport but was instead diverted to Birmingham Airport. However, it took approximately nine hours for the aircraft to return to Manchester. During this time, flights from Manchester, starting at 8:30 AM, were departing as scheduled, including Qatar Airways flight QR28, which departed at 14:05. This raises questions about why QR022 was delayed by 11 hours and why alternative solutions were not implemented sooner. 2. Lack of Timely Notification and Accommodation: The announcement of the delay was made only one hour before the original departure time, leaving passengers, including myself, waiting at the airport for approximately eight hours without being provided a place to stay or earlier notification. This level of communication and support was inadequate and did not meet reasonable standards of care. 3. Missed Opportunity for Efficient Rerouting: Upon landing in Doha at 2:20 AM, I was transferred to a Qatar Airways flight to Muscat departing at 8:30 AM. However, there was an earlier Oman Air flight at 4:00 AM that could have significantly reduced my waiting time and minimized the delay to my final destination. Unfortunately, this option was not provided, which added to my frustration. These aspects of the disruption were within the airlineβs ability to manage more effectively. While I understand that extraordinary circumstances may exempt airlines from certain compensation requirements, the lack of proactive communication, failure to provide timely accommodation, and inadequate rerouting measures indicate areas where Qatar Airways could have done more to mitigate the inconvenience caused.- Manchester-Muscat
- Economy
Lindsey W
Verified | Jan 12, 2025Economy
I lost my diamond wedding ring inside my Q suite seat
I travelled from Auckland to Doha on flight QR921 on Friday 27th December and was seated in Q suite 2J. I removed my diamond wedding ring and another silver ring shortly before landing to apply hand cream and I am sure they fell down the gap in the side of the seat and into the seat mechanism. I didnβt realise I had lost my ring until arriving in the lounge at Doha. I am terribly upset that I have lost my wedding ring. We only got married on 20th December and we were travelling for our honeymoon. The diamonds in the ring belonged to my mother so the sentimental value is very high. My attempts to ask for an engineer to check inside the seat have been totally in vain. The lost and found process has been appalling despite numerous contacts pleading for an engineer to look inside the seat. It has been impossible trying to speak to someone who has any authority to respond to my pleas.- Economy
- Desired solution
Other
Kirsten L
Verified | Jan 11, 2025Economy
Whatβs happened to Qatar Airlines?
I grew up in Australia but have lived in Scotland for over 30 years, this leads to the inevitable pilgrimage back βhomeβ leading to numerous Qatar flights. This time it had been longer than usual and after 4 years I booked a flight to see the family. My recent experience was chalk and cheese to all previous flights with Qatar. Cost: The cost was over a third higher than Iβve ever previously paid even though I booked and paid 7 months in advance. When it came to booking in for the flight, I was unable to choose a seat without paying an additional Β£30 and Β£80 per flight β there are 4 flights to my Australian destination so choosing my seat would have increased the cost of my flight significantly. Iβd never needed to do this previously. I wanted a window seat but as I was starting my own business I didnβt pay and hoped for the best. Qatar allocated a centre seat for both flights - considering it took over 24 hours to get to my destination, the thought of sitting in a central seat made me feel anxious and stressed for two full days before I flew. I felt hugely let down and shared how I felt about Qatar with numerous well-wishing friends. Meals: 3 out of 5 meals were inedible During previous flights Iβve been repeatedly impressed with the quality of the food but my first flight served a breakfast of some sort of pumpkin curry β that was the headline but it was 90% dry noodle and only 10% pumpkin β no exaggeration. The second meal in the first 7 hour flight was introduced as a βsandwichβ. It was in fact some sort of soggy chicken pastry (a little like a wet sausage role) β clearly heated in a microwave and inedible. Flight 2 had an initial delicious Asian beef dish but the second meal was the same βsandwichβ. This time I opted for a vegetarian spinach version which again, was inedible. The bathroom: Airplane 1 β there was no warm water on tap in the bathrooms I visited. I told the hostess and she asked whether I was sure β donβt think she believed me. Airplane 2 - One bathroom had hot water, the other one didnβt. Based on the above Iβm dreading my return journey.- Economy
Samartha G
Verified | Jan 9, 2025London-Muscat
Economy
Successful claim
No reason given
Because of the flight delay we missed our flight to Muscat..we had only 1 hour transit and by the time we reached to boarding it was already closed and we couldnβt get in.- London-Muscat
- Economy
- Successful claim
Abbas M
Verified | Jan 9, 2025London-Zanzibar
Economy
Successful claim
Technical problems
We were about to board the flight just to be told that it is cancelled due to technical issues . We were transported to a nearby hotel and promised another flight shortly . Instead , our substitute flight was booked the next day at 9.15 pm , so instead of arriving in Zanzibar at 7.55 am on 08/08 we actually arrived on 09/08 at 1 pm .We lost the whole day of our holiday. Also when we were stuck in the hotel in London waiting for the substitute flight Qatar Airways only offered transport back to the airport to some customers who had earlier flights rebooked. We had to get our own taxi for Β£45 . Qatar promised to pay the expenses but never did. I tried contacting them in August through WhatsApp, email and also Resolver . I provided them with all the documents they asked for. They told me to be patient but never resolved my case .- London-Zanzibar
- Economy
- Successful claim
Toluwalope A
Verified | Jan 9, 2025Economy
Duped by airline staff
A supposed staff of the airline under pretention of assistance demanded a kick back and immediately he got this he left the scene of the incident.- Economy
- Loss: β¬20
- Desired solution
Refund
Ash B
Verified | Jan 7, 2025Economy
MALFUNCTIONING BUSNESS CLASS SEAT - WOULDNT RECLINE
Booked and paid 6 months in advance for a business class seat, following open heart surgery to visit my daughter and family in Copenhagen. My seat was faulty and had to be manually adjusted throughout the 14 hour flight. It could never fully recline. I am unsteady on my feet and everytime it was a meal service or i wish to lay back, i had to exit my seat, and get assistance to manually adjust. This is not the experience we paid for. Air hostess was apologetic, but this was not a business class experience. I was also never offered sleepwear. Qatar airways is not taking responsibility, offering 20 000 avios miles.- Economy
- Loss: β¬1800
- Desired solution
Leslie W
Verified | Jan 5, 2025Economy
I was forced to check in my hand luggage and charged.
My daughter and I were checking in for flight QR8 on January 1 at LHR, and we had the following luggage (4 kg overweight) 1 x 27 kg, 1x 23 kg, 1 x 24 kg, which I paid extra for 20 kg online. We had two cabin bags, a 10 kg and a 4 kg. The Qatar counter lady staff forced us to check in the 10 kg cabin bag and pay GBP 446.00 because the βcheck-in counter was closing, and we had to rush, and the flight was fully booked!β We didnβt have time to explain or transfer our things to the underweighted bag and balance the weights since two 7 kgs were allowed as cabin bags for two passengers. Both cabin bags fit the required sizes. The Qatar lady staff kept saying that check-in was closing, so rush and pay the GBP 446 or miss the flight. We were left with no choice but to pay and felt threatened and forced. They also refused to issue a receipt for the payment despite asking for it. The flight QR8 from London was one hour delayed. Our seats were 41 A and 41 C, and we traveled from London via Doha to Manila. The treatment was very harsh, and we felt unfairly overcharged. GBP 446 is a lot of money, and we would like to ask if you could look into the situation and agree to a refund. Thanks and regards, Leslie and Harriette WHARMBY- Economy
- Loss: β¬600
- Desired solution
Refund
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