Qatar Airways complaints: comments, page 6

Anonymous member

Verified | Nov 2, 2025

New York-Melbourne

Economy

Teriible service. Bad communications. Not care about customers.

I flew on Emirates for the first time last month and was extremely disappointed. They did not follow through with their promised services, so don't be fooled.

Overall

Wrongly denied access. Bad service. No answer for complain.

New York-Melbourne
Economy

Loss: €2000
Desired solution

Leon R

Verified | Nov 2, 2025

New York-Melbourne

Economy

Teriible service. Bad communications. Not care about customers.

Qatar airlines manager at John F Kennedy airport wrongly denied my flight !!! Lost a lot of money, frustrated, very upset! No answer to my complains at all.

Overall

Wrongly denied access. Bad service. No answer for complain.

New York-Melbourne
Economy

Loss: €5000
Desired solution

Refund

Renato C

Verified | Nov 1, 2025

Manila-Lusaka

Economy

I was supposed to arrive in Lusaka at 7:30 am. The airline said there were no more available seats. The airline said they would give us a new flight the next day and a refund for time and money. I missed a flight and work.

Manila-Lusaka
Economy

Skyler S

Verified | Oct 31, 2025

Barcelona-Hong Kong

Economy

Successful claim

Technical problems

Waited on the tarmac for 3+ hours, were told we would go back to the gate, then didn’t. Missed my connection, and only reimbursed with a meal voucher. They did change my flight, but 6 hours from after we landed.

Barcelona-Hong Kong
Economy
Successful claim

Anonymous member

Verified | Oct 29, 2025

Doha-London

Business

No sleep, no rest, the worse flight ever

We were on a connecting flight from Japan QR/JL0059/HND 17th Oct and needed some sleep on our DOH to LHR 18th oct leg but even with earplugs and headphones these children were simply out of control and would not stop screaming for almost 6 hours. It was intolerable as the father played on his phone and then pretended to be asleep. The mother, wife and nanny just simply did not care about anyone else in Q Suits or business class. We paid a lot of money for these seats only to have our experience ruined

Overall

screaming children in Q Suite next to us that carried on for 6 hours. The whole business class section was affected
airline staff tried everything but the parents, mother, nanny and especially the father did not care

Doha-London
Business

Desired solution

Neda M

Verified | Oct 23, 2025

Yerevan-Los Angeles

Economy

Technical problems

The connecting flight was supposed to fly at 7:30am July 5th from Doha to Los Angeles. They kept us in the airport for 10 hours with no update. Then they said the aircraft has technical issues and cannot fly today and we must wait in a hotel room until further notice. They did not have enough room in the hotel located at the airport and made us leave the airport to go to a very low-class hotel and wait for another 5 hours (5pm to 10pm). Finally, they informed us of the news they will fly at 12am of very next they so we left the hotel for the airport. We flew at 12am of very next day (July 6th) 17 hours later than expected! We were originally supposed to land LAX on Saturday July 5, at 2pm, instead we got there on Sunday July 6th at 8am! I had a business meeting on Saturday July 5th, 2025, that would benefit my business for $15,000.00 which I lost.

Yerevan-Los Angeles
Economy

Anonymous member

Verified | Oct 20, 2025

Brisbane-London

Economy

Our flight was diverted to Columbo on its way from Brisbane to Doha on 18th August 2025. Although we were rescheduled on another connecting flight from Doha to London Heathrow, we couldn't make the next connecting flight with British Airways from London Heathrow to Newcastle Upon Tyne. I wrote to Qatar Airlines on my return from overseas on 9th September 2025 and still haven't received a response. Case no. CAS -413199 V3D6C3). I followed up on 2nd October - no response. I submitted supporting documentation as it cost approx. 660 Euros for two of us to change to a later flight to Newcastle Upon Tyne. I'm simply seeking reimbursement of the additional costs incurred as a direct result of the delay.

Brisbane-London
Economy

Anonymous member

Verified | Oct 20, 2025

Brisbane-London

Business

Total lack of customer service

Brisbane-London
Business

Loss: €560
Desired solution

Expenses reimbursement

Anonymous member

Verified | Oct 19, 2025

Madrid-Hong Kong

Economy

theft during Qatar airways transit

Upon retrieving my suitcase from the baggage in Hong Kong, I discovered it had been severely tampered with by an external force. The luggage straps had been cut and the built-in lock was picked, rendering it useless. The interior of the case was in complete disarray; all compartments and zippered pockets had been opened and rifled through. A thorough inventory confirmed that several of my personal belongings were stolen, with a total estimated value of 1,000 Euros. This was not simple mishandling but a deliberate act of theft that occurred while my bag was in the custody of Qatar Airways and its ground handling partners.

Overall

damage suitcase and steal my belongings

Madrid-Hong Kong
Economy

Loss: €100
Desired solution

Cristian G

Verified | Oct 9, 2025

Barcelona-Manila

Economy

Successful claim

No reason given

I don’t know what the reason for the delay was. Arrived to connecting flight at Doha at 17:50, was supposed to catch the flight to Manila at 17:55 but everyone on the plane obviously missed their next flight. I was allocated on a flight the next day at 7:50 am. Arrived to final destination at 22:00 nighttime instead of original morning time.

Barcelona-Manila
Economy
Successful claim

Helly T

Verified | Oct 8, 2025

Toronto-Ahmedabad

Economy

IT IS A TEAL COLOR BAG WEIGHING AROUND 23KGS. COMPANY NAME: SKYBAGS. THE BAG IS STILL NOT DELIVERED TO ME. IT'S BEEN CLOSE TO 5 DAYS NOW.

Toronto-Ahmedabad
Economy

Sylvia B

Verified | Oct 7, 2025

Economy

highly frustrating and unacceptable user experience during the registration and login attempt with the company's system

Subject: URGENT: Immediate Deletion of All Data and Account Following Frustrating Registration - Member Number 825638811 Dear Sir/Madam, I am writing to express my extreme disappointment and frustration regarding my recent attempt to register and log into your system. After nearly an hour of trying to complete the registration process, I finally received the following member number: 825638811. The user experience was frankly unacceptable. The process was excessively complicated, and after finally creating the account, I had to wait what felt like an eternity for a one-time password (OTP). Furthermore, even after all this effort, I was ultimately unable to log in. This level of operational failure and system complexity is simply not viable. I do not have the time to invest in a system that is so unnecessarily difficult to use and clearly flawed. I therefore demand the immediate and complete deletion of all my data from your system. I require the permanent removal of all information exchanged during this attempted registration and any associated account (Member Number: 825638811). Please note that I am now spending additional, valuable time to provide you with this necessary feedback. Once this has been done, my engagement with your system is permanently concluded. I expect confirmation that all my data has been permanently deleted as soon as possible. Sincerely, Sylvia Buzinkay Zerr

Economy

Desired solution

Other

Frode Mikal N

Verified | Oct 1, 2025

Oslo-Denpasar

Economy

Successful claim

No reason given

I want to file a formal complaint regarding my flight QR964 from Oslo (OSL) to Denpasar (DPS) on Friday 20 June 2025. I was informed Monday 16 June, less than four days prior to departure, that the flight time had been changed from 8:50 AM to 4:05 PM, resulting in a substantial delay of almost 9 hours upon arrival at the final destination. The original arrival was scheduled for June 21st at 8:25 AM, but the plane didn't land until 5:18 PM. This caused us to lose a whole day of our holiday in Bali. As it seems to me, and according to EU Regulation 261/2004, such a schedule change may entitle passengers to compensation or a refund. As this flight departed from an EU country and the delay exceeded the threshold set by the Regulation, I believe I am entitled to €600 per passenger in compensation? Booking reference: Q4VZAT Original departure: Oslo (OSL) Fri 20 June 2025 08:50 New departure: Oslo (OSL) Fri 20 June 2025 16:05 Original arrival: Denpasar (DPS) Sat 21 June 08:25 New arrival: Denpasar (DPS) Sat 21 June 17:35 (The plane landed 17:18) Total delay at final destination: 9 hours. Please help me claim compensation from Qatar Airways.

Oslo-Denpasar
Economy
Successful claim

Supasit L

Verified | Sep 26, 2025

Bangkok-London

Economy

No reason given

The flight was not delayed, but the baggage was delayed without an ETA. We needed to buy clothes for compensate for the delay.

Bangkok-London
Economy

Stephen H

Verified | Sep 21, 2025

London-Brisbane

Economy

No reason given

I was just about to leave home when a text arrived that flight was 4 hours delayed. No reason given and no apology at any time. The flight arrived at 03.25, 3 hours 50 minutes later than planned and by the time it got the the gate 15 minutes later. It meant I was charged for a room booked at the Hilton, but it was so late there was no point in going there. It cost me £59.75. Very inconvenient and no attempt by Qatar to apologise or help.

London-Brisbane
Economy

Marcelo A

Verified | Sep 21, 2025

Shanghai-Buenos Aires

Economy

Nule customer support and assistance

The flight DOH to GRU was delayed due to Qatar Airways reasons. In the airplane i advice to the assistant about the connection risk, who answered that there will be a Qatar Airways person once we arrive to help us. At arrival, there was non any Qatar Airways person to assist anybody and due to the delay, i lost my connection from GRU to AEP. I had to go out to Qatar Airways check in desk, who give me a new ticket for 5 hours later (been available other flights earlier). Once arrive to AEP, the baggage did not arrived. I generate a complain to the only person in the baggage lost in AEP (Gol airlines). 24 hours later, still not information about my baggage. I try to raise my complain in Qatar airlines webpage, but impossible (ie. it do not recognize my reservation code and surname in the complain web page, requesting to contact USA via telephone on Monday to Friday).

Overall

DOH to GRU flight delay, non support in the connection, baggage lost, non support neither contact to solve it
Doha Airport

Shanghai-Buenos Aires
Economy

Loss: €10000
Desired solution

Rebecca K

Verified | Sep 9, 2025

London-Dubai

Economy

No reason given

They evacuated the terminal 4 at Heathrow Airport and we had to wait outside for hours, in addition to this I can’t find my baggage. I have arrived at 10 or 11AM in Dubai. They didn’t say anything. Nothing. I was waiting outside with cold and I can’t find my baggage anymore because I did the check in before the incident, everything was there and I had to pay for clothes as I didn’t have any, and bathroom product ( please give me a way to send the receipts so I will get the money back). Yes, I lose money to buy clothes tomorrow because I don’t have any information about my baggage.

London-Dubai
Economy

Cindy S

Verified | Sep 3, 2025

Doha-Sulaymaniyah

Economy

Hello, On 1st of September i flight to Doha we arrived at 04:40 pm. !!! Me an my Parents had a transit from 8:25 hours !!!! MORE THEN 8h ! After we want go out an see the city little bit go for food etc. Then we were at the imigration place downstairs before you can go out. There was officer say no you cant because my aunt had iraki passport. After the send us to the hayya place there was a worker (speak arabic with dark skin) he treat us really really bad !!!!! We only want visa for a few hours ! Few days before we wrote an email to hayya for get the visa and they dont answered us !!! After he say like he cant find something and he send us back to the imigration place where we need show the passwort etc. They send us AGAIN BACK to the hayya place!! After the say you need book a city trip, after you get the visa for going out !!! After long tooking to this bad woman (brown hair , speak arabic ) we said okay we will do it we showed our boarding pass WHERE STAND OUR NEXT FLIGHT IS GOING AT 1 am in the Morning so the boarding was at 00:05 am !!! She said okay there is a trip at 8 pm until 11pm for you we said okay lets do this. My aunt forgot the pin of her bankcard an she told us next to with a blue lights is a Exchange place . We say okay we go there change the money and after we will book the trip she said okay. SHE SEND US THERE. After 5 Minutes we come back and this … woman she act like she dont know us and then from nothing she said THE TRIP IS FULL BOCKED !! But we only can take this trip because of the time and she know this !!! She dont do her job in the right way after she talked with us in really bad voice i never in my life see a vad person like her . This job she do is not for her really she did such a bad service i never see before !! We paid 25€ for exchange the money after we had Qatari Money for nothing and no trip and we stayed 8 hours IN THE AIRPORT !!!! We fly all time over qatar and i never see a bad service like this we come her once a year for seeing the beautiful city but she destoryed all of pur trip !!! This is so bad and i want talk to her boss !!! Becaus i cant forget this treatment ! When i tell another person for who is her boss no one helped me ! This woman cant work with people she dont know how to treat humans and dont know how to do her job right I search for her boss of the woman She worked downstairs next to the hayya place (City Travel place) where is the imigration place Dark hair little bit heavy and speak arabic / english. It was 01.09.2025 at 6 pm . Thank you for you help I hope i get a fast answer Bye

Doha-Sulaymaniyah
Economy

Desired solution

Other

Anonymous member

Verified | Sep 1, 2025

Muscat-Rio De Janeiro

Business

More than 2 months to return...

Over two months ago, my family and I were downgraded from business to economy class on a Qatar Airways flight, despite having paid around OMR 3,000 per ticket. The downgrade happened after a delay on our first flight caused us to miss our connection, even though we arrived at the gate while boarding was still ongoing. Other passengers in the same situation were rebooked in business class, but we were told there were no seats left. After hours of discussion, we were forced to accept two seats in economy and two in business. The overnight experience was exhausting, with minimal rest and poor accommodations. Since then, Qatar Airways has not responded to our request for reimbursement or compensation. The lack of communication and transparency has been deeply disappointing.

Overall

Downgrade to economy

Muscat-Rio De Janeiro
Business

Desired solution

Refund

Roberto G

Verified | Aug 30, 2025

Milano-Surabaya

Economy

Today at 14.30 I arrived at the Qatar counter in Malpensa MXP Italy for check-in because online check-in wasn't possible. After receiving my passport, Ms. Angelica contacted the service manager, Mr. Mauro, and with the support of Mr. Giacomo Greni. After about 30 minutes of waiting, these gentlemen decided that my passport was unsuitable for boarding because there was a small, yet practically invisible, cut in the left corner. This small defect was made more evident by the repeated handling of the Qatar Airways staff during the check. I have used my passport several times this year, the last time about 2 months ago without any problems. I immediately asked for information on the refund procedure, but the gentlemen refused to provide me with the information, closed the desk, and did not provide me with their names. I am a businessman who owns companies with a turnover of over 40 million euros, and I have to cancel meetings in Surabaya and Jakarta with clients with advanced negotiations worth over 10 million euros, which could have a negative outcome if I missed the visit. My passport is available for verification

Milano-Surabaya
Economy

Anonymous member

Verified | Aug 29, 2025

Kuwait-Casablanca

Business

Unreliable fake flight offers

After I booked a flight with a three day promotion , I have seen same flight on Qatar Airways site just few days after the less, I felt very bad and angry because I was fold by Qatar Airways fake promotion, this incident made my future trip unpleasant before even started, I have lost faith and trust in Qatar Airways because of that , and now I am stuck with this reservation because the penalty charge is high , this is shame on such a big corporation to make a passenger sad in such way.

Overall

Price dispersion
Food and services

Kuwait-Casablanca
Business

Loss: €100
Desired solution

Alberto E

Verified | Aug 22, 2025

Milano-Kuala Lumpur

Economy

Successful claim

Influence by other flights

We had to stop 10 hours in doha, lost one night of the hotel in Kuala Lumpur and our first days of holidays, since we slept two nights on planes (instead of one) wasted adding the jetlag.

Milano-Kuala Lumpur
Economy
Successful claim

Duc Lam D

Verified | Aug 21, 2025

Helsinki-Hanoi

Economy

No reason given

Our original flight was scheduled for 30 June 2025, to arrive in Hanoi on 1st July. We were notified via email of the cancellation on 25 June, Qatar explained "due to operational requirements" without further details. After several calls with the airline, only on 28 June, we were finally able to get a new departure date for 3 July 2025. We arrived in Hanoi on 4 July, 3 days later than the original flight. This shortened the planned holiday that we had. We also had to pay extra money for changing train tickets.

Helsinki-Hanoi
Economy

Maurizio B

Verified | Aug 20, 2025

Economy

claim nr. 47495449 - I URGE YOU TO CORRECT IBERIA'S MISTAKE

claim nr. 47495449. Good evening, NOW, Iberia write me (see attached email). Before, SUNDAY 17TH OF AUGUST I received TWO YOUR phone calls from number 97441445900, one at 7.24 pm, for 14 minutes, and one at 7.559 pm, for one minute, in which YOU ASSURED ME that YOU WILL CALL ME BACK (by someone that speak Italian language) FOLLOWING DAY. NO ONE made a call yesterday, the day before yesterday and today. I URGE YOU TO DO what you promise Before, YESTERDAY, I saw that you closed UNDULY 11 my claims, and I replied and opened new one. NOW, as you can read, IBERIA: A. ask me to contact you, as I HAVE BEEN DOING FOR SEVERAL WEEKS, from 28th of April, so before 180 days from flights (without any useful feedback or help from you); B. would like to have YOUR confirm that these 4 legs that I flew in business class with Iberia (booking code LBX57, MIL/MAD, MAD/EZE, GRU/MAD and MAD/MIL, e-ticket nr. 075-4406040231) by having my Qatar Privilege Club number ENTERED AT THE CHECK-IN DESK - as clearly and evidently appears from the 4 PAPER boarding passes, attached several times and now re-attached - MEET QATAR PRIVILEGE CLUB CREDITING CONDITIONS; C. said that once I have your confirm that this is possible, I have to forward YOUR ASSURANCE and they will proceed to correct their mistake in crediting Avios of 4 LEGS FROM my Iberia card, WHICH I NEVER REQUESTED AND, SO, YOU CAN CREDITING AVIOS TO MY PRIVILEGE CLUB ACCOUNT (NR. QR 240565181). I URGE YOUR ANSWER, AS REQUESTED FROM IBERIA.

Economy

Desired solution

Other - NON MI HANNO RICHIAMATO. COME PROMESSO

Fredrik L

Verified | Aug 18, 2025

Stockholm-Doha

Economy

Försenad flight på vår utresa

Hej! Vi hade bokning KOVYU2 i vintras och blev ett dygn försenade. Jag har försökt få tag i er förut men inte fått återkoppling. Kräver ersättning för att vår första flight blev inställd så att vi var tvunga att strula med flera hotell.BOOKING REF: KOVYU2 VARMDOVAGEN 85 DATE: 18 NOVEMBER 2024 BOX 151 SE-13108 NACKA LIDMAN/EDVIN FREDRIK NEO MR SWEDEN LIDMAN/FREDRIK DANIEL MR LIDMAN/LINDA MARIA SOFIA MS LIDMAN/MIO DANIEL MR FLIGHT QR 6123 - QATAR AIRWAYS FRI 13 DECEMBER 2024 OPERATED BY: FINNAIR, AY 1983 ----------------------------------------------------------------------------- DEPARTURE: STOCKHOLM, SE (ARLANDA), TERMINAL 5 13 DEC 15:05 ARRIVAL: DOHA, QA (HAMAD INTERNATIONAL) 14 DEC 00:10 FLIGHT BOOKING REF: QR/KOVYU2 RESERVATION CONFIRMED, ECONOMY (N) DURATION: 07:05 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - NON STOP STOCKHOLM TO DOHA EQUIPMENT: AIRBUS A330-300 *** URSPRUNGLIGA TIDER***: 15:10 - 23:50 FLIGHT QR 1499 - QATAR AIRWAYS SAT 14 DECEMBER 2024 OPERATED BY: OMAN AIR FOR QATAR AIRWAYS ----------------------------------------------------------------------------- DEPARTURE: DOHA, QA (HAMAD INTERNATIONAL) 14 DEC 01:50 ARRIVAL: DAR ES SALAAM, TZ (JULIUS NYERERE INTL), TERMINAL 3 14 DEC 10:15 FLIGHT BOOKING REF: QR/KOVYU2 RESERVATION CONFIRMED, ECONOMY (N) DURATION: 08:25 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - MEAL: MEAL STOP 1 DOHA TO KILIMANJARO STOP 2 KILIMANJARO TO DAR ES SALAAM AIRCRAFT OWNER: QATAR AIRWAYS, QR COCKPIT CREW: OMAN AIR, WY EQUIPMENT: AIRBUS A330-300 FLIGHT QR 1476 - QATAR AIRWAYS TUE 14 JANUARY 2025 ----------------------------------------------------------------------------- DEPARTURE: DAR ES SALAAM, TZ (JULIUS NYERERE INTL), TERMINAL 3 14 JAN 15:25 ARRIVAL: DOHA, QA (HAMAD INTERNATIONAL) 14 JAN 23:30 FLIGHT BOOKING REF: QR/KOVYU2 RESERVATION CONFIRMED, ECONOMY (O) DURATION: 08:05 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - MEAL: MEAL STOP 1 DAR ES SALAAM TO KILIMANJARO STOP 2 KILIMANJARO TO DOHA EQUIPMENT: BOEING 787-8 FLIGHT QR 169 - QATAR AIRWAYS WED 15 JANUARY 2025 ----------------------------------------------------------------------------- DEPARTURE: DOHA, QA (HAMAD INTERNATIONAL) 15 JAN 01:35 ARRIVAL: STOCKHOLM, SE (ARLANDA), TERMINAL 5 15 JAN 06:30 FLIGHT BOOKING REF: QR/KOVYU2 RESERVATION CONFIRMED, ECONOMY (O) DURATION: 06:55 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - MEAL: MEAL NON STOP DOHA TO STOCKHOLM EQUIPMENT: BOEING 787-8 MISCELLANEOUS TUE 18 MARCH 2025 ----------------------------------------------------------------------------- DEPARTURE: STOCKHOLM (STO) 18 MAR - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - TOUCHLESS ARCHIVE CONFIRMED FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 1074.26 KG/PERSON SOURCE: ICAO CARBON EMISSIONS CALCULATOR http://www.icao.int/environmental-protection/CarbonOffset/Pages/default.aspx FLIGHT TICKET(S) ----------------------------------------------------------------------------- TICKET: QR/ETKT 157 6063517803 FOR LIDMAN/EDVIN FREDRIK NEO MR TICKET: QR/ETKT 157 6063517804 FOR LIDMAN/FREDRIK DANIEL MR TICKET: QR/ETKT 157 6063517805 FOR LIDMAN/LINDA MARIA SOFIA MS TICKET: QR/ETKT 157 6063517806 FOR LIDMAN/MIO DANIEL MR

Overall

Försenat flyg
Bra stolar

Stockholm-Doha
Economy

Loss: €200
Desired solution

Fabien G

Verified | Aug 17, 2025

Phuket-Geneva

Economy

Arriving 10h late, 3 months without an answer or excuses, nothing, nada

Reservation JIO2VD, complaint number at Qatar Airways : CAS-229894-S9D3B4 I am left without any answer for now nearly 3 months. Called also "customer service" in Switzerland three times, last time 2 weeks ago. They promised to escalate but nothing ever happened. May 27th 2025, was flying from Phuket to Geneva. Had a scale of 2h55 in Doha. But the flight left over 2h late so I missed the connection (I asked if it was because of a weather problem, answer was "no" from crew chief staff but no reason was given despite my question). Qatar or rather Phuket Airport staff booked another flight for me leaving Doha BUT arriving in Frankfurt then to Geneva : result 10h late on top of a very long scale in Doha and a 2nd scale in Germany. It was very bad news for me, I was counting on being in Geneva for business. So, I wrote straight away, asked for my rights in this case. I have a "case number" but that's it. I hesitated to take another company but the costs was huge then. I finally arrived in Geneva over 10h after the initial schedule. Was imposed a 2nd scale in Germany and a nearly 7h scale in Doha. My spendings have been close to 130 euros in Doha, about 60 euros in Frankfurt. Because I got late for an important business meating, I lost a deal of worth 1500 CHF too. 10h of freelance lost is a lot. Scandalous to not have a least an update, not even an automatic message to say that they are really considering the case or not. Looks very dishonest, hoping people will abandon, but I will certainly not.

Overall

no answer from customer service in 3 months
flights from GVA to Doha with new airbus, good entertainment

Phuket-Geneva
Economy

Loss: €290
Desired solution

Mare M

Verified | Aug 17, 2025

Cape Town-Moscow

Economy

Denied boarding without reason and no customer service reply

Qatar Airways Cape Town Operations staff denied boarding due to the non completion of the implimentation of a pilot period run Russian Gosusli RUID application - which is voluntary and not a requirement to gain access to Russia. South African passport holders do not require a visa to enter Russia...nor is the failure to complete the Gosusli RuID Application a reason to refuse entry into Russia. Qatar Airways staff uninformed and denied boarding.

Overall

Denied boarding, no written reason given, no ticket rebooking assistance, no expense reimbursement, no responsibility acknowledgement, no customer service response for weeks after the incident, no indication of outcome, no communication from Qatar Airways
None

Cape Town-Moscow
Economy

Loss: €650
Desired solution

Expenses reimbursement

Ana C

Verified | Aug 14, 2025

Economy

Flying over booked

I wanted for one hour in the queue,because online check in wasn’t possible. Then I was told they sold out seats but they would find me one. After the lady speak with everyone eles around and get me my pass 30 m before boarding she told me with a happy face she gave me a seat with extra leg room and not by the end of flight by the toilets like I requested. Of course she totally lied to me and I sat on the last row, no extra space pretty much facing the toilet. I think at least not lying would have been great. The service was not only appalling she also manage to lie with all the there in her mouth. I hope Qatar finds better staff in extremely disappointed

Economy

Sweety Thomas K

Verified | Aug 14, 2025

Economy

Issues regarding my checked baggage and making me so stresse

I am writing to formally express my disappointment regarding the handling of my baggage during my recent journey from Calgary to Cochin via Montreal. At Calgary, I was clearly informed that my two checked bags would be sent directly to my final destination, Cochin International Airport. However, upon arrival in Montreal, I was instructed by staff to collect all my baggage — both checked and carry-on — and re-check them for my onward flight. This contradicted the information given in Calgary. This unexpected process caused significant delays, unnecessary stress, and confusion. I had to go through baggage claim, check-in, and security screening again, which consumed valuable time. Additionally, I had not eaten for several hours, my blood pressure increased, and I developed a severe headache. When I spoke with a Qatar Airways staff member later, I was questioned as to why I had taken my checked baggage, despite having followed the instructions of the staff in Montreal. This inconsistent communication between your teams created a very frustrating and exhausting experience. I request that Qatar Airways review this incident, provide a clear explanation, and take steps to ensure that passengers receive accurate, consistent information in the future. I look forward to your prompt response

Economy

Dwight W

Verified | Aug 4, 2025

Dublin-Cape Town

Economy

Problems at airport

It is my understanding that the initial delay was caused by air traffic control which is considered ‘extraordinary circumstances’ and therefore not eligible for compensation. However, my complaint is around the rerouting and onward travel as I believe that the airline failed in its duty of care and extended the delay beyond what was reasonable or necessary. In total, my delay resulted in a late arrival of 34 hours in CPT. After arrival in DOH on 11th July, I waited for approximate 1hr before I was offered a re-routing via JNB on 12th July. I queried this proposal as there were other available flights, notably within a few hours there was a flight with Emirates. However, I was told: We do not do any rebooking with airlines outside the Oneworld Alliance. In my opinion, this contravenes Article 8 of EU261. I was also initially denied accommodation as the airline stated that their policy is not to pay for accommodation where delays exceed 24 hours. As a result, I was forced to wait at the airport for 7 hours (through the night) before they provided accommodation. In my opinion this contravenes Article 9 of EU261 as the delay at the airport was not a reasonable length of time.

Dublin-Cape Town
Economy

Dan M

Verified | Jul 23, 2025

Dublin-Doha

Economy

Problems at airport

The airline has offered no support or compensation due the airspace closure. below outlines, what i sent them. Subject: Compensation Claim under EU Regulation 261/2004 ? Flight QR18 (24 June 2025) Booking Reference: P5X57J Case Reference: CAS-272466-P7X0R0 Dear Qatar Airways Customer Service, I am writing to formally request compensation under EU Regulation 261/2004 for the cancellation of Flight QR18, scheduled to depart from Dublin to Doha on 24 June 2025 at 15:00, with a connecting flight to Cape Town. We were informed of the cancellation at the time of boarding, and no alternative flight was offered. We were not provided with any assistance?no rebooking options, food or drink vouchers, transport, or hotel accommodation. Instead, we were left at the airport with only a printed slip containing a phone number, through which we were unable to reach anyone at Qatar Airways. As a result, we were forced to: - Book new return flights with another airline at a cost of ?2,500 per passenger - Forfeit two nights of prepaid accommodation at the V&A Hotel in Cape Town (?400 per night) - Miss our reservation at The Residence in Zanzibar (?500 per night) due to the change in travel plans Under EU Regulation 261/2004, we are entitled to: - ?600 per passenger for long-haul cancellations without sufficient notice - Full reimbursement for additional expenses incurred due to the disruption We request that this compensation be processed within 14 days of receipt of this letter. If we do not receive a satisfactory response, we will escalate the matter to the Irish Aviation Authority and consider legal action. Thank you for your prompt attention to this matter.

Dublin-Doha
Economy

Tommi S

Verified | Jul 20, 2025

Larnaca-Bangkok

Economy

No reason given

I was supposed to fly from Larnaca to Doha, but the flight got delayed, causing me to miss my transit flight from Doha to Bangkok. I had to wait over 6 hours at the airport for the next flight from Doha to BKK. I was supposed to arrive originally on 17th of june at 6:15am, but due to the flight delays i arrived at 12:55pm - over 7 hours late. This caused me to miss my schedule, re-schedule meetings and losing one working day in the process.

Larnaca-Bangkok
Economy

Melissa W

Verified | Jul 16, 2025

Manchester-Melbourne

Economy

Influence by other flights

We tried contacting quatar airways but got no reply. We was delayed from manchester going to doha for 3 hour meaning we missed our connecting flight so had the spend the night and day in qatar before our flight to sydney as they wasn’t a direct flight to melbourne. In total we missed 23 hours of our holiday

Manchester-Melbourne
Economy

Kartik Alan S

Verified | Jul 10, 2025

Warsaw-Kuala Lumpur

Economy

Problems at airport

We arrived in Kuala Lumpur on 25 June at 9:30am, with a total delay of 20 hours. Because of this, I missed original flight to Singapore and had to buy a last-minute ticket, which was very costly. We were only informed mid-flight that the plane would be diverted to Istanbul, where we were kept on board for 5 hours before flying back to Doha. At Doha Airport, passengers, including us, were made to queue for over 6 hours without food, water, or any clear instructions. There were no priority lanes or assistance for pregnant women, children, or individuals with disabilities—everyone was left standing in a chaotic and unmanaged queue. To this day, there’s been no apology, and both their live chat/phone support remain unreachable. It’s honestly shocking that an airline recently awarded “Best in the World” would handle a crisis in such an unprofessional and inhumane manner.

Warsaw-Kuala Lumpur
Economy

Abdulahi Nuria Abdi A

Verified | Jul 7, 2025

Stockholm-Nairobi

Economy

the children didnt have kenyan visa and we applied the visa but the visa took sometime o though we got the visa before our plain didn't go but they closed the checking

Stockholm-Nairobi
Economy

Geetha K

Verified | Jul 5, 2025

London-Colombo

Economy

Successful claim

No reason given

My original departure flight was from London Heathrow at 8:05 am in he morninig and it was delayed until 11:45. ThusI had to wait in transit for 5+ hours, which was originally schedled to leave in 2.5 hors. I was planned to arrive by 19th April 3:05 which was delayed until 9:00 am on 19th April. So I've arrived in Colmbo 6 hours later.

London-Colombo
Economy
Successful claim

Wei Kiat Aaron Y

Verified | Jul 4, 2025

Warsaw-Kuala Lumpur

Economy

Problems at airport

We arrived in Kuala Lumpur on 25 June at 9:30am, with a total delay of 20 hours. Because of this, my partner Alan missed his original flight to Singapore and had to buy a last-minute ticket, which was very costly. We were only informed mid-flight that the plane would be diverted to Istanbul, where we were kept on board for 5 hours before flying back to Doha. At Doha Airport, passengers, including us, were made to queue for over 6 hours without food, water, or any clear instructions. There were no priority lanes or assistance for pregnant women, children, or individuals with disabilities—everyone was left standing in a chaotic and unmanaged queue. To this day, there’s been no apology, and both their live chat/phone support remain unreachable. It’s honestly shocking that an airline recently awarded “Best in the World” would handle a crisis in such an unprofessional and inhumane manner.

Warsaw-Kuala Lumpur
Economy

Michaela D

Verified | Jul 3, 2025

Manchester-Bangkok

Economy

No reason given

All we were told is we were diverting to Cairo to refuel. Waited 3 hours on tarmac for a flying slot to leave Cairo. We were not informed of the reason for diversion. As a result I missed my connection to Bangkok from Doha. My total travel time took 36 hours as a result so I missed the 1st day of my holiday as the friends I were meeting up with were already moving on

Manchester-Bangkok
Economy

Radoslaw R

Verified | Jul 3, 2025

Warsaw-Jakarta

Economy

No reason given

No information from air lines at all about reason for delay. I could not start my work in time that causes me lost in salary.

Warsaw-Jakarta
Economy

Abd Alsattar A

Verified | Jul 1, 2025

London-Sibu

Economy

No reason given

I was offered a night's stay at the airport and a few food vouchers. Not signed anything but accepted to be onboarded on the next day's flight. Here is more context. The letter on what happened "Dear Passengers, MR ARDATI ABD ALSATTAR We regret to inform you that due to some operational reasons, you have been misconnected on Flight MH161/12TH Aug We wish to inform you that you have been booked on another flight. Please refer to your alternate travel plan as given below: Flight No.: MH161 Date: 13TH Aug 2024 Time. 0150LT We have made the following arrangements for you: • Hotel room; • Meals (please check with the hotel reception to verify when and where meals will be served for Qatar Airways passengers); • An International phone call not exceeding 3 minutes. We have asked our Hotel to arrange for a wake-up call for you to ensure timely transportation back to the airport. Should you wish to adjust the wakeup call, please liaise with the hotel reception desk. In order to comply with the customs regulations, it will be necessary for you to deposit your duty-free purchases with Customs against a receipt. Your duty-free purchases will be returned to you before your flight departure If you have an onward connection with Qatar Airways or any of our code share partners, our Reservations Department will be rebooking you onto the next available flight to your final destination as per your ticketed reservation with us. Details of your new flights will be provided to you as soon as they become available. On your return to the airport, proceed to the check-in counters if you are: • Holding your onward boarding card(s) and in possession of your checked baggage; or • Not holding your onward boarding card(s). Please proceed directly to the passport control in case you are holding your onward boarding card(s) and do not carry any baggage to check-im Duty Free items that were surrendered at time of arrival can be retrieved by contacting a Qatar Airways representative. You will be guided to the appropriate area to collect the item(s) against the issued receipt. We apologise for any inconvenience caused. Please do not hesitate to contact us should you require any further assistance. Yours sincerely, Airport Services Manager — Doha Station " and here is my complaint " This was sent to them: Dear Qatar Airways Customer Relations Team, I am writing to express my deep dissatisfaction with the service I received from Qatar Airways on August 11-12, 2024. Due to significant delays on Flight QR8 from London Heathrow to Doha, I missed my connection to Kuala Lumpur, causing me to miss the Participatory Design Conference (PDC) 2024 in Malaysia, where I was scheduled to present my research. My wife, Hiba Charaf, traveling separately to Sibu, faced severe distress as she had to continue her journey alone due to the delay. Despite my efforts to contact her through in-flight internet, I encountered technical issues and unhelpful responses from the cabin crew. My wife also struggled with transportation upon arrival in Sibu due to the lack of support from your staff. At Doha Airport, I experienced unacceptable treatment from a staff member named Biju, who was discriminatory and unprofessional. I was forced to wait four hours for assistance, while other passengers were promptly helped. Additionally, I was denied help arranging transportation for my wife in Sibu, leaving her in a distressed state. I request the following: Formal Apology: A written apology for the distress caused to both my wife and me. Compensation: For the missed conference, emotional distress, and discriminatory treatment. Investigation: A thorough investigation into the staff’s behavior, particularly Biju’s conduct, with appropriate actions taken. Service Improvement: Review and improve customer service protocols to prevent such issues in the future. I expect a prompt response and resolution. If not addressed within 14 days, I will escalate this complaint to relevant authorities and consider legal action. Thank you for your attention to this matter. Yours sincerely," thsi was their answer: "Dear Dr Ardati, This is in reference to your feedback submitted online on 26th August 2024 which was related to your recent experience with Qatar Airways. Please accept our sincere apologies if we were not able to answer you immediately due to the large number of feedbacks we are receiving on a daily basis. All feedback is being answered by order in which it was received. We are sorry for the inconvenience that you encountered and can fully appreciate how unsettling this situation must have been for you. Although every effort is made to achieve on time departures, there are occasions when flights are delayed / cancelled due to circumstances beyond our control as it unfortunately happened with QR008/11th August 2024 London Heathrow - Doha, which was majorly delayed due to Air Traffic Control clearance delays. As you will no doubt appreciate, the safety of our passengers and crew is of the utmost importance to us and Qatar Airways will only operate flights when it is safe to do so. While we seek your kind understanding that disruptions of this nature can be totally unforeseen and beyond our control, we would like to reassure you that every effort is made to ensure the prompt operation of all our flights and to minimize any potential disruption which may be caused to our valued customers' travel plans. We are seriously concerned to learn of your feedback relating to the assistance offered by our airport staff at Doha, which you feel did not reflect the service standards we strive to achieve. While comments of this nature are rare, we would like to reassure you that our staffs are continuously trained to provide the highest levels services, as well as continuously being monitored on their performance. We have highlighted your comments to the Ground Services team for their review and perusal, assuring you that any necessary steps will be taken to continue further improving our services in the future. Please accept our sincere apologies for any inconvenience which may have been caused. While we understand that you arrived later than scheduled in Sibu, we regret that we will be unable to extend an offer of compensation on this occasion. Aviation rules exempt airlines from compensatory obligation in such circumstances. We appreciate the time you have taken to write to us and the opportunity to respond. ----- Sincerely yours,"

London-Sibu
Economy

Mark K

Verified | Jul 1, 2025

London-Bangkok

Economy

Successful claim

No reason given

This was merely a food voucher while at the hotel. They have not offered me any compensation for the delay.

London-Bangkok
Economy
Successful claim

Sayyad J

Verified | Jun 30, 2025

Islamabad-London

Economy

Problems at airport

Hi on 24 June I was ready to fly left home around 5 hours before. When I reached airport staff told me the flight was cancelled. Air line didn’t tell me at all. So I come back home and trying calling airline spent a lot money on phone as it was very expensive. Then I luckily I get connected and they give me flight after 2 days. I paid for taxi 2 times as it’s expensive over there as well. Also 2 days living expenses over there and lost of earnings in Uk.

Islamabad-London
Economy

Salma A

Verified | Jun 30, 2025

Economy

i booked 2 extra baggage on the payment of rs 113240/-

However, upon reaching the airport, I was informed by the check-in agent that the two bags from the first transaction did not generate the required baggage codes for processing at the airport. Only the third bag, purchased in the separate transaction, had the required code and was accepted. Despite showing valid receipts for all three bags under my name, I was told that I would not be issued a boarding pass unless I re-purchased the same two bags again, which I was forced to do immediately before my flight at a higher price of PKR 159,841 (compared to the original payment of PKR 113,240, as you can see below). This situation is extremely distressing and unacceptable. I have traveled with Qatar Airways many times and have never encountered such a problem. It is clear that the issue was not on my end, as one of the bags from a separate transaction was accepted successfully. The failure to generate the required codes for the first two bags is entirely a system error on Qatar Airways’ side, and I should not have been penalized for it—let alone forced to pay more for the same service. I am formally requesting a full refund of the amount I was forced to pay at the airport (PKR 159,841) and appropriate compensation for the unnecessary stress and inconvenience caused. This incident turned the beginning of a long journey into an ordeal, taking over two hours to resolve at the airport.

Economy

Desired solution

Refund

Brendon C

Verified | Jun 29, 2025

London-Kuala Lumpur

Economy

No reason given

The flight from LHR to DOH was delayed and I missed my connecting flight DOH to KUL. The airline provided accommodation and I was able to take the flight the next day on 17 June around 7pm. The delayed was more than 12+ hours. As a result of this I missed my alternative flight from KUL to KCH.

London-Kuala Lumpur
Economy

Imran G

Verified | Jun 28, 2025

London-Karachi

Economy

Successful claim

I booked these flights at short notice due to a family bereavement. The first flight departed late and arrived in Doha close to the scheduled time for the onward connection. There was still sufficient time to make the connection if ground staff had been informed and acted appropriately. Unfortunately, no effort was made to facilitate boarding. Qatar Airways staff on the ground refused to assist or provide any explanation. I was denied boarding on the next flight without any clear communication, written notice, or meaningful support. There were no Qatar Airways representatives present in the arrivals area to assist disrupted passengers. I had to spend several hours at the transfer desk with no updates or practical guidance. We were rebooked on a flight scheduled for the following day.

London-Karachi
Economy
Successful claim

André H

Verified | Jun 27, 2025

Economy

Sitzplatzreservierung

Yesterday morning I already wrote: Good day, I just Upgrade and paid my seat, but cannot see this inmy booking.. please make sure, that we have the already extra paid window seat for around 90,-- Euro extra. Regards André Hegemann, booking ref. : MFNVQ5 This Email came back. Please see attachment I made a reservation for seat 66A/ 66B and 29A/29B, so that we sit together of course. Please confirm - thank you!

Economy

Desired solution

Other

Filsan H

Verified | Jun 27, 2025

London-Nairobi

Economy

No reason given

Ive emailed them no response I’ve used the live chat box tool on their website but no helpful response I arrived in Nairobi 7hrs later than I anticipated because my first flight form LGW to Doha was delayed and my connection time was tight so I missed my connecting flight and was stranded in Doha airport for 7hrs waiting for my next flight was offered no sort of support and landed in Nairobi at 7am on the 20/06/2025 when I was initially meant to land there at 00:35 on the 20/06/2025 the lady at the customer service desk in Doha told me to fill out the feedback form and I have but there’s been no response from Qatar Airways whatsoever

London-Nairobi
Economy

Przemyslaw S

Verified | Jun 26, 2025

Warsaw-Johannesburg

Economy

Problems at airport

I am writing to express my profound dissatisfaction and distress regarding a recent series of events experienced during my journey from Warsaw (WAW) to Johannesburg (JNB) via Doha (DOH), commencing on June 23, 2025, at 17:40. What should have been a routine transit evolved into a deeply distressing ordeal, compounded by significant delays, cancellations, and ultimately, the loss of my personal belongings. While I fully comprehend that unforeseen circumstances such as the closure of Doha airport due to the military base attack are beyond their control, the subsequent handling of the situation by the airline was unequivocally unacceptable and caused immense hardship. Our flight eventually landed in Doha extremely late, around 05:00 on June 24th. I then endured a prolonged and frustrating wait for my connecting flight to Johannesburg, which was finally **cancelled at 14:00 on June 24th**. The period following the cancellation was particularly egregious. I was forced to wait an agonizing **five hours** to rebook my flight, a completely unreasonable duration that only amplified my distress. The replacement flight offered, scheduled for June 25th at 02:10, was already significantly delayed, further exacerbating the arduous journey. Consequently, I did not arrive in Johannesburg until **14:00 on June 25th**, more than 24 hours later than originally planned. To add insult to injury, upon my delayed arrival in Johannesburg, I discovered that my **luggage had been lost**. As of the time of writing, more than 24 hours later, my baggage has still not been located. The absence of my personal belongings, combined with the extreme delays and lack of adequate support, has left me feeling utterly stranded and profoundly let down by their services.

Warsaw-Johannesburg
Economy

Abel M

Verified | Jun 26, 2025

London-Muscat

Economy

Problems at airport

I was told by the qatar desk that no compensation will not be provided since delays were caused by airspace closures.

London-Muscat
Economy

Archie S

Verified | Jun 26, 2025

Manchester-Melbourne

Economy

No reason given

Our departure from Manchester airport was delayed by approximately 2.5 hours, with minimal information provided regarding the reason for the delay. Upon arrival at Doha airport around 2:10am local time, a member of Qatar Airways staff informed us that our inbound flight had arrived late, causing us to miss our connecting flight to Melbourne. Consequently, we were transferred to the next available flight departing at 21:00 on the same day and were issued new boarding passes. We were directed to an information desk to receive meal and accommodation vouchers. Unfortunately, we queued for over two hours with our two young children (aged 2 and 4) before obtaining meal vouchers. We also requested changes to our seating arrangement as we were assigned seats in four different locations across the plane; we had originally booked specific seats to accommodate our family. However, this alteration could not be made until we checked in for the subsequent flight. We proceeded to another information desk to collect our accommodation vouchers. As there were no strollers available within the airport, we resorted to using luggage trolleys to transport our sleeping children. Due to availability issues, we could not access the hotel accommodation until 10am. At check-in for the next flight, our seating was adjusted to place me and the children together, but my husband was seated elsewhere, which was not ideal for a 13-hour flight with young children. We arrived in Melbourne at approximately 19:00, 20 hours later than originally scheduled. Both my husband and I had to take an additional day off work and incurred extra costs for pre-booked childcare services.

Manchester-Melbourne
Economy