Qatar Airways complaints: comments, page 5
523 comments
Teerada S
Verified | Jan 6, 2026
Bangkok-Granada
Economy
Dear Sir or Madam, I am writing to kindly request compensation regarding the inconvenience I experienced. Due to the delay of my baggage for two days, I was required to purchase essential personal items during this period. This situation caused me additional expenses and inconvenience during my trip. I would sincerely appreciate it if you could kindly review my case and advise on the compensation process in accordance with your policy. I have attached the relevant documents and receipts for your reference. Thank you very much for your time and consideration. I look forward to your kind response.
- Bangkok-Granada
- Economy
Sahid Ahmed R
Verified | Jan 6, 2026London-Dhaka
Economy
Successful claim
I was supposed to get into my connecting flight but they denied boarding after I arrived into airport then they tried to add another stop but I declined. After that they booked me for the next direct flight which was more then 8 hours wait. They didnβt give me any lounge access or accomodate me to a hotel. So, I spent all my next more than 8 hours siting in the airport until the flight.
- London-Dhaka
- Economy
- Successful claim
Anonymous member
Verified | Jan 5, 2026Moscow-Harare
Economy
Terrible customer service, delayed and missed flight
I was delayed from Moscow Sheremetyevo airport for 5 hours. The aeroplane kept tripping electric until we disembark. My next flight to Zimbabwe was at 0020 therefore as a result of the delayed flight I arrived in Hamad international airport at 0300 hours and missed my flight to Zimbabwe. The airline offered a substitute after 24 hours and promised to book us in a hotel till the next flight after 24 hours. Unfortunately the help desk only offered tickets for the next flight which was going through South Africa and then connecting to Zimbabwe. Hamard international airport customer service was the worse ever in mankind after arriving at 0300hours they offered to tickets and diverted me to the other help dest at transfer B where I was told to wait until 0800 am in the morning. I slept on the benches and as a result of the stress of missing my flight home to join in my family celebration for the new year I had migraine headaches. At 0800 am when I went to the transfer desk I was told all hotels were full, so I should wait until 1000 hours of which I did. My body suffered trauma. The other passengers I saw who were very vocal were all booked in unless for me and another woman who was cooperating. There was no food provided for me and my next flight was expected to be after midnight. I spent the whole day hungry. When I got to the other flight to South Africa I then connected to my Zimbabwe. Upon arrival to my final destination my other lagguage was missing and I reported a missing baggage report. And this meant that I should be using my money to keep on checking for my baggage at the airportOverall
Customer service at Hamad international airport help desk can not offer customers any help.
Nothing
- Moscow-Harare
- Economy
Teerada S
Verified | Jan 5, 2026Bangkok-Granada
Economy
My checked baggage was delayed for 2 days after my arrival. During this period, I did not have access to my personal belongings, including clothing and essential items. As a result, I had to purchase necessary items such as clothes, toiletries, and daily essentials to continue my trip. These unexpected expenses caused inconvenience and additional financial burden. I kindly request reimbursement for the reasonable expenses incurred due to the delayed delivery of my baggage, in accordance with Qatar Airwaysβ baggage policy and the Montreal Convention. All receipts and supporting documents can be provided upon request.
- Bangkok-Granada
- Economy
Joset A
Verified | Jan 5, 2026Manila-Torino
Economy
I'm the representative of Mrs. Joset Angeles for the claim, I hope you will be able to help complete the claim they arrived in Turin Sep 7 Mrs. Joset receive the luggage on 9th, which is very unacceptable, they need to spend all thing needed by Mrs. Joset
- Manila-Torino
- Economy
Irvin T
Verified | Jan 5, 2026Manila-Torino
Economy
Successful claim
I am representative of Mr. Tanap request for his claim came from Manila, for his Business Trip, so he needs all his belongings on the said luggage, also Mr. Tanap was also the one who pick up the luggage to the Airport, and this is so inconvenient during that time I hope that he will be able to compensate on this matter, as it this cause delay to his appointment
- Manila-Torino
- Economy
- Successful claim
Zokir Q
Verified | Jan 4, 2026Johannesburg-Tashkent
Economy
I am an Uzbekistan passport holder,my daughter is South Africa passport holder. there is no Uzbekistan embassy in South Africa and South Africa is not in the list to apply evisa to Uzbekistan. Due to all , I had to go to Ministery of Foreign Affairs in Tashkent Uzbekistan to do invitation which my daughter was supposed to received visa on her arrival at the Tashkent International Airport. She has an invitation letter but at JBh airport Qatar airlines staff did not enough knowledge about country and visa reglation of Uzbekistan. My daughter is 20 years old girl with tears begged them to allow to board but they didnt assist at all .
- Johannesburg-Tashkent
- Economy
Mattia L
Verified | Jan 4, 2026Adelaide-Venice
Economy
Technical problems
Scheduled and Actual Arrival I was scheduled to arrive in Venice on 11/11/2025 at 13:40. Due to the cancellation and subsequent re-routing, I actually arrived in Venice at 17:45 on 12/11/2025, more than 28 hours later than planned. Information Provided by the Airline After boarding the AdelaideβDoha flight on 10/11/2025, passengers were asked to disembark due to technical issues with the aircraft. The airline later confirmed that the flight was cancelled. Information was provided at the airport, and a replacement itinerary was arranged the following day. Care Provided by the Airline The airline provided overnight hotel accommodation following the cancellation. However, I had to cover additional out-of-pocket expenses, including taxi transport to and from the airport and hotel, as well as food and drinks during the extended journey. Re-routing and Missed Connection I was originally booked to travel from Doha directly to Venice. Due to the delay, I missed this connection and was re-routed via Melbourne, then Doha, Madrid, and finally Venice, significantly extending my travel time. Inconvenience and Financial Impact The incident caused a substantial delay and inconvenience. I arrived well past the scheduled time and missed pre-arranged airport pickup arrangements in Venice. In addition, I incurred extra expenses for taxis, food, and drinks during the disruption. I contacted Qatar Customer Service - disruption center with no answer- Adelaide-Venice
- Economy
Zokir Q
Verified | Jan 4, 2026Johannesburg-Tashkent
Economy
Lack of knowledge of about visa regulation of South Africa Qatar Airways staff
there is no an embassy or consulate of Uzbekistan in South Africa and South Africa is not in the list to apply for Evisa to Uzbekistan, I am Uzbekistan passport holder , my daughter is South African passport holder . I visited Ministery of Foreign Affairs in Tashkent and it was issued invitation letter which my duaghter was supposed to receive visa on her arrival in Tashkent airport . But today on 04/01/2025 in JBH internation airport she was denied to board . She was alone , 20 years old girl with tears begging to help to board . but manager and checking point personal they didnt help . we showed our return tickets and all papers unfortunately it didnt help us . we lost our money paid to ticket . Booking details : QR1378 and QR 377 . 04/01/2026 JHB to Doha and 05/01/2026 Doha to Tashkent. i I had to book her trip to turkish airline for 05/01/2026 . please assist to compensate my all expensesOverall
- lack of knowledge about visa to uzbekistan
- Johannesburg-Tashkent
- Economy
- Loss: β¬3000
- Desired solution
Fnu S
Verified | Jan 4, 2026Delhi-Boston
Economy
Terrible airline ,worst customer service
My flight was cancelled after passengers were already seated inside the aircraft for nearly seven hours. After deboarding, there was extremely poor on-ground support. Only one staff member was present, unable to answer questions, and passengers were repeatedly directed to WhatsApp chat support without any clear guidance or communication. During my interaction with your customer service team via WhatsApp, I was informed that I could proceed with booking an alternative flight with another airline and later request a refund from Qatar Airways. Based on this guidance, I booked a British Airways flight at an additional cost of approximately INR 60,000. I have already shared screenshots of this communication. Subsequently, Qatar Airways rebooked me on an alternative flight without my consent and informed me only via email approximately four hours before departure. At no point did I provide approval for this rebooking. Had this information been communicated clearly and in a timely manner, I would not have incurred this additional expense. In addition to the above, the following refunds are still pending: β Refund of overweight baggage fees of INR 6,996 paid at the airport, pending for over 20 days despite sharing receipts multiple times β Refund of the cancelled ticket, which remains unprocessed at the Qatar airways end as makemytrip clearly mentioned that refund is pending at the airlineβs end While I understand that the initial cancellation may have been due to weather conditions, the subsequent handling of passengers, contradictory guidance from customer service, unauthorised rebooking, and prolonged refund delays represent serious failures in communication and customer care. I am requesting the following: Immediate refund of the overweight baggage fees Immediate processing of the cancelled ticket refund Appropriate compensation or reimbursement for the additional cost incurred due to misleading guidance and lack of timely communication I request a concrete response addressing each point raised above.Overall
- Poor customer service , poor communication, worst airline ever
- Nothin is good
- Delhi-Boston
- Economy
- Loss: β¬600
- Desired solution
Jibu N
Verified | Jan 1, 2026Rio De Janeiro-Mumbai
Economy
Terrible baggage, lose of 100 usd
I think it delayed at say paulo, I even asked in counters if it's transferred they informed me after checking on site baggage is transferred other baggage wheel broken which I rec i had two baggage.. need to claim 300 usdOverall
- Baggage lost for one day and they broke my wheel which costing 200 usd
- Rio De Janeiro-Mumbai
- Economy
- Loss: β¬250
- Desired solution
Rima Harshad V
Verified | Dec 29, 2026Mumbai-Doha
Economy
Terrible service and flight delay
Hi, Firstly I had my flight from Mumbai to Doha qr 4773 which was scheduled to depart at 10:10 pm and reach at 23:45 at Doha. Firstly the experience was horrible. The flight kept on delaying with no proper updates. Finally the flight at around 12:20 was assigned. My 8 year old daughter was top cranky and also sleepy. To my horror we were given separate seats and that too too far from each other. I also requested the inflight staff but they were of no help. Imagine a 8 year old sitting all alone in an aircraft with sleepy eyes and tat too at such time of the night. I am seriously depressed with the kind of service provided and request you for compensation for all the delay and the mental harassment me and my daughter had to go through. Awaiting your urgent revert.Overall
- Poor customer service. Me and my 8 year old daughter were made to sit on different seats after waiting for hours. The seats were also far apart 11c and 20e.
- Mumbai-Doha
- Economy
- Desired solution
Aradhya K
Verified | Dec 25, 2025Dubai-Toronto
Economy
Dear Qatar Team , Good evening , I had spoken to Qatar Airways for 2 hours and upgraded from Economy to Business class and had paid Aed 24730 as per their rate and later at the time of check in they said they can't give the facility of Lounge Access at all as we had done Upgrade from Economy class to Business class , Really cannot understand this ? why my Cousin Family members were not allowed to use the lounge though I had paid the full fare as per the Online rate and that also I had paid 3 days in Advance before their Travel date from Dubai to Toronto , My cousin Members and their kid were really Excited to use the lounge access as Iam a Frequent flyer and whole surprise got spoiled and guest also became upset and dint have any food even after I had paid a Huge prize for Ticket really not fair Qatar is not even thinking about the guest even after paying the full fare not allowing to have food at DOHA Airport lounge ? Also I called Qatar and told them to take Extra Money and allow guest to avail the Facility , and Qatar Customer Service saying that taking this extra Payment is not an Option and it will take time to update the system , Donβt know why I had to Struggle so much for no reason and wasted my Aed 24730 , My Whole image got spoiled in front of my Family members and they also felt Insulted because I had given a Word to them stating you will get the facility and they dint have anything before leaving including their kid and relied on the lounge Food and my word and Qatar team also dint inform me which you can cross verify on the phone recording when I spoke to them for more than 2 hours , Mr Rayaan was the Advisor and he was totally aware of the surprise which was giving my family members , But still he also dint inform me at all ? can I know the reason behind this is it against the company policy ? Really Disappointed with the Service and customer Service Advisor Mr Rayaan and his whole team , Dint expect that I will get insulted even after paying a huge amount and informed Qatar that itβs a Christmas Surprise for my Family members that Iam Doing an Upgrade than also no one informed that after paying they will not get any food. Can I Expect a Reply as Qatar told me I will get a call I n next 24hours when I spoke to them on 21st Dec and till now I havent got any call regarding this issue ? Hope to get positive feedback on this claim which I had paid, and trusted Qatar and it backfired me very badly sorry to say that Let me know if you want my Phone Rec timings for 2 hours will send that as well if Required! +971554999799
- Dubai-Toronto
- Economy
Shorya K
Verified | Dec 25, 2025Dubai-Toronto
Economy
Dear Qatar Team , Good evening , I had spoken to Qatar Airways for 2 hours and upgraded from Economy to Business class and had paid Aed 24730 as per their rate and later at the time of check in they said they can't give the facility of Lounge Access at all as we had done Upgrade from Economy class to Business class , Really cannot understand this ? why my Cousin Family members were not allowed to use the lounge though I had paid the full fare as per the Online rate and that also I had paid 3 days in Advance before their Travel date from Dubai to Toronto , My cousin Members and their kid were really Excited to use the lounge access as Iam a Frequent flyer and whole surprise got spoiled and guest also became upset and dint have any food even after I had paid a Huge prize for Ticket really not fair Qatar is not even thinking about the guest even after paying the full fare not allowing to have food at DOHA Airport lounge ? Also I called Qatar and told them to take Extra Money and allow guest to avail the Facility , and Qatar Customer Service saying that taking this extra Payment is not an Option and it will take time to update the system , Donβt know why I had to Struggle so much for no reason and wasted my Aed 24730 , My Whole image got spoiled in front of my Family members and they also felt Insulted because I had given a Word to them stating you will get the facility and they dint have anything before leaving including their kid and relied on the lounge Food and my word and Qatar team also dint inform me which you can cross verify on the phone recording when I spoke to them for more than 2 hours , Mr Rayaan was the Advisor and he was totally aware of the surprise which was giving my family members , But still he also dint inform me at all ? can I know the reason behind this is it against the company policy ? Really Disappointed with the Service and customer Service Advisor Mr Rayaan and his whole team , Dint expect that I will get insulted even after paying a huge amount and informed Qatar that itβs a Christmas Surprise for my Family members that Iam Doing an Upgrade than also no one informed that after paying they will not get any food. Can I Expect a Reply as Qatar told me I will get a call I n next 24hours when I spoke to them on 21st Dec and till now I havent got any call regarding this issue ? Hope to get positive feedback on this claim which I had paid, and trusted Qatar and it backfired me very badly sorry to say that Let me know if you want my Phone Rec timings for 2 hours will send that as well if Required! +971554999799
- Dubai-Toronto
- Economy
Jeetesh K
Verified | Dec 22, 2025Toronto-Dubai
Economy
i HAD CHECKED IN WITH GOOD BAGS AND LATER WHEN I REACHED DUBAI I GOT MY FULL BAGS IN BROKEN CONDITION AND LATER I HAD COMPLAINED SAME TIME AT THE AIRPORT AND THIS WAS MY 1ST TIME I WAS TRAVELLING WITH QATAR AIRWAYS AND I HAD A BAD EXPERIENCE , REQUESTING YOUR TEAM TO GET MY COMENSATION ASAP , SERVICE IS VERY VERY SLOW AND ALSO I HAD FACED ISSUES IN UPGRADING MY TICKET AS WELL FROM ECONOMY CLASS TO BUSINESS CLASS AND THEY TOOK FULL FAIR BUT DONT GAVE ME ANY LOUNGE ACCESS AT LL +971554999799 KARAN@SERAISHIPPING.COM
- Toronto-Dubai
- Economy
Kiran S
Verified | Dec 22, 2025Dubai-Toronto
Economy
There is no any option related to my case as i had Upgraded the flight ticket from Economy to Business class and wanted to give a Christmas Surprise to my Family Members who were Travelling from Dubai to Canada and after Upgrading and paying the full fare for 3 Passengers which is Aed 24730 a Huge Amount and Qatar denied to give Lounge Access to my Family members and they dint have anything before leaving as we all trusted Qatar Airways , and I got Embarrassed in front my cousins and their Kid that what kind of Surprise i had given to them even after Upgrading they dint get a Lounge access Food by paying Full fare and Travelling for 14 hours to Canada , They left Empty Stomach and we all trusted Qatar Airways and w got a Surprise for not getting Lounge access after paying huge Amount and customer care over calls also dint help to get this issue sorted and while booking also they dint inform me that Lounge access is not included this is really really not fair not fair hope to get Refund and get Justice on this matter
- Dubai-Toronto
- Economy
Kiran S
Verified | Dec 22, 2025Dubai-Toronto
Business
Really Disappointed with the Service and customer Service Advisor Mr Rayaan and his whole team dint expect that i will get insulted even after paying a huge amount and informed Qatar that its a Christmas Surprise for my Family members that iam Doing an U
I had spoken to Qatar Airways for 2 hours and upgraded from Economy to Business class and had paid Aed 24730 as per their rate and later at the time of check in they said they can't give the facility of Lounge Access at all as we had done Upgrade from Economy class to Business class Really cant understand this why my Cousin Family members were not allowed to use the lounge though i had paid the full fare as per the Online rate and that also i had paid 3 days in Advance before their Travel date from Dubai to Toronto , My cousin Members and their kid were really Excited to use the lounge access as iam a Frequent flyer and and whole surprise got spoiled and guest also became upset and dint have any food even after i had paid a Huge prize for Ticket really not fair Qatar is not even thinking about the guest even after paying the full fare not allowing to have food at DOHA Airport lounge , Also i called Qatar and told them to take Extra Money and allow guest to avail the Facility and Qatar Customer Service saying that taking this extra Payment is not an Option and it will take time to update the system , Dont know why i had to Struggle so much for no reason and wasted my Aed 24730 , My Whole image got spoiled in front of my Family members and they also felt Insulted because i had given a Word to them stating you will get the facility and they dint have anything before leaving including their kid and relied on the lounge Food and my word and Qatar team also dint inform me which you can cross verify on the phone recording when i spoke to them for more than 2 hours , Hope to get a positive feed back on this claim which i had paid and trusted Qatar and it back fired me badly sorry to say thatOverall
- Even after paying a Huge Amount Qatar is not giving Lounge Access and not informed me Before though i had spoken on the Phone call for 2 hours and explained very categorically that its a Suprise Business class Upgrade for my Cousin Brother family
- I had got Insulted in front of my family members even after paying Aed 24730 and still couldnt avail the facility
- Dubai-Toronto
- Business
- Loss: β¬24730
- Desired solution
Binukumar B
Verified | Dec 18, 2025Doha-Hanoi
Economy
Cheating on refund amount and shocked
They cheat customers with when request a refund . When requested a refund for one leg of travel ,they say 80% ticket amount used for first leg and we calculate refund on 20% for the second leg . And after deduction they provided 15%. When booked it was 50-50 on both travels .I travelled from Doha to Hanoi and Hanoi to Doha cancelled.Overall
- i need to cancel my one way sector due to a change in plan and emergency.When I requested refund it shows 80% original used for first leg of travel and your refund is peanuts 20%.The given me a small amount where as when book flight shows you 50-50.
- Doha-Hanoi
- Economy
- Desired solution
Refund
Kiran B
Verified | Dec 18, 2025London-Kochi
Economy
Successful claim
Influence by other flights
Passenger: MR KIRAN BABY βTicket No.: 1252795519011 / 1 βOriginal Flight: QR 10 (Sold as BA 7010) (LHR-DOH) connecting to QR 516 (Arr 02:35 on 10.12). βFinal Arrival: Kochi (COK) via DXB/Air India AI 2248 at 18:56 on 10.12. The flight from London reached at DOH 18.15 but the airline didnt accomodate us on our connection flight and give us another flight to dubai and from dubai to cok (almost 16hrs delay ) βThe delay caused me to miss a very important personal family function and incur financial losses (cab fare). βThe service failure in Doha was gross negligence: βStaff took our passports and ordered the 9 passengers (incl. infants) to wait in an isolated spot. βThe staff member disappeared for two hours, leaving us stranded without water. βWe only received a room at 1:00 AM on 10.12, and managers refused to speak with us. βThe final arrival delay is approximately 16.5 hours- London-Kochi
- Economy
- Successful claim
Ajitha R
Verified | Dec 15, 2025London-Trivandrum
Business
poor customer service,flight delayed and connection flight missed
3 tickets booked, 5 hours delay, lost connhection flight, lost a day . inconvenient for elderly parents.attempted contacting Qatar airways multiple time but without success.Overall
- 5 hours delay,lost connection,lost a day
- cant think of any
- London-Trivandrum
- Business
- Loss: β¬1560
- Desired solution
Saif R
Verified | Dec 14, 2025Toronto-Dubai
Economy
Very poor customer service and requesting Compensation
I was travelling from Toronto to Dubai via Doha from Qatar Airways on Dec 04,2025 at 20:10. Flight was delayed almost five hours and we were sitting in plane. We arrived Doha around 10 pm on Dec 05,2025 my onward flight was gone and waited almost 11 hours at Doha Airport. I asked airline to give me hotel , Qatar Airways denied to give me hotel and lounge access at airport.Customer service was very poor and didnβt help me at all.Overall
- Poor
- Toronto-Dubai
- Economy
- Desired solution
Refund
David K
Verified | Dec 11, 2025Athens-Shanghai
Economy
Claim escalated to airline
The purpose of my trip to Shanghai was strictly professional. I was required to attend the Marintec Exhibition, held from 2 to 5 December at the New International Expo Centre, in order to effectively represent the company I work for. For your reference, I attach the official invitation letter from our Chinese partner, who had invited me to the exhibition for business meetings. During my transit at Doha (DOH) Airport, I had a very stressful experience. My flight from Athens departed late and arrived late in Doha, leaving almost no connection time. As a result, I had to literally run through a large part of the terminal to catch my onward flight to Shanghai. My baggage never arrived with me in Shanghai. I had only my basic personal items with me and none of my regular or professional clothing. Since I needed to attend the exhibition immediately over the following days, I had no choice but to purchase essential clothing and necessities, including business attire, to ensure I could fulfil my professional obligations. Due to the stress and urgency of the situation, I was not able to keep all receipts, but I incurred substantial expenses directly caused by the baggage delay. Apart from the items listed in the receipt I have provided, I also had to purchase business shoes and additional clothing/costumes from other stores. Also, I had to take multiple taxi rides to various shops in order to find what I needed since I wasnβt familiar with the place. The total cost for all these purchases and transportation was at least an additional amount of EUR 480. Let alone all the time I had to spend both on Monday 1/12 and Tuesday 2/12 to get the items I needed. This was my first visit to China, so navigating the city and completing these tasks required significantly more time and effort.
- Athens-Shanghai
- Economy
- Claim escalated to airline
Binita A
Verified | Dec 10, 2025Doha-Kochi
Economy
Hi, Our bag got delayed and was delivered 40 hours after the day of arrival and one the hard shell bag was cracked. We are so disappointed with the indigo connection from Doha even after we have booked via Qatar airways.
- Doha-Kochi
- Economy
Raja J
Verified | Dec 9, 2025Warsaw-Bangalore
Economy
No reason given
My flight from Warsaw (QR 264) was delayed departure due to technical issues. Technician visited and rectified. Departed almost 4 hours late and arrived 3 hours 30 mins late too. My onward flight was departed. Instead of flying on 9th decemer night, they've given me alternate flight booking on 10th December which is 23 hours later. Lounge services provided by airline. But, there are additional charges about 200 EUR spent for Domestic indigo flight changes, cancellation and hotel booking as well. I've reached home almost 26 hours late than the actual planned. Kindly help me get my compensation.- Warsaw-Bangalore
- Economy
Caitlin L
Verified | Dec 9, 2025San Francisco-Sharjah
Economy
Multiple documented conversations with airline and with ground staff - long wait times, agents hung up on me. Had to call/contact multiple times for updates, none given. I have been able to track with AirTag to see bag location. Bag was flown to destination airport, they refused to deliver bag to me in my hotel in Abu Dhabi, waited 12 hours to tell me, sent bag back to Doha to re-route to Abu Dhabi, where it has been sitting for the past 7 hours, missing all flights out this evening. And this is with a business/first class flight series.
- San Francisco-Sharjah
- Economy
Abdul Azeez M
Verified | Dec 8, 2025Kuala Lumpur-Paris
Economy
Problems at airport
Due to significant immigration delays at the airport, I was unable to board my scheduled flight. I had already informed the Qatar Airways staff at the airport about the immigration crowd, and they were aware of the situation. Despite this, I was offloaded and asked to pay a penalty of 260 EUR for rebooking my ticket, in addition to the 1,550 EUR I had already paid for my original ticket. Unfortunately, the staff at the airport did not provide me with proper assistance. I was only given a toll-free number and was left to manage the situation on my own. As a result, I had to wait in the airport until midnight before rebooking the ticket by myself, which caused significant stress, financial loss, and an unforgettable negative travel experience. Given these circumstances, I kindly request: 1. A refund of the penalty (260 EUR) I was charged, and 2. Compensation for the poor handling and lack of support by the airport staff. I have always trusted Qatar Airways for its service quality, but this incident was deeply disappointing. I hope you will review my case fairly and provide an appropriate resolution. Please let me know if you require my booking reference, ticket copy, or receipts for the penalty payment. I will be happy to provide all supporting documents. Thank you for your attention, and I look forward to your prompt response. Sincerely, [ABDUL AZEEZ MOHAMED RAFEEK [Β XC5WTH/ QR 157-3083153734] [ +33751865394]- Kuala Lumpur-Paris
- Economy
Riadh S
Verified | Dec 7, 2025Business
changing the Q suite seat to Premium Economy
changing the Q-suite to premium economy seat twice , once on 03/11/2025 and other on 03/12/2025.ticket no on 03/11 :157-21288475588. flight booking ref:7PNZMY Ticket no on 03/12 was:157-2130328404Overall
- changing the air craft and the Q suite which I paid for to premium economy seat
- good food
- Business
- Loss: β¬1000
- Desired solution
Riadh S
Verified | Dec 7, 2025Business
changing the Q suite seat to Premium Economy
changing the air craft from London heathrow to Doha and there was no Q-suite I bboked for but Premium economy seat. on 03/11/2025.ticket no157-2128847588 Ticket ref :7PNZMY.QR012 changing aircraft from Doha to london heathrow on 03/12/2025 ticket no:157-2130328404 and I was seated in Premium economy while my booking was for Q-suite I am really very concerned as it did not happen to me before. can you please refund me the amount of money difference from Q-suite seat to Premium economy seatOverall
- changing the air craft and the Q suite which I paid for to premium economy seat
- good food
- Business
- Desired solution
Other
Silverio P
Verified | Dec 6, 2025Dublin-Mopa
Economy
Problems at airport
Dear .Sir /Mam I was flying to country cause of emergency issues of my family that my mother passed away on 10/09/2025 . And i was supposed to arrive on 12 /09/2025 for my mother funeral . Which. I dint reach on that day for funeral it my mother I have to be my mother funeral which i dint arrvied cause of flight issue and i arrived on 13/09/2025 at evening time- Dublin-Mopa
- Economy
Jimmi A
Verified | Dec 3, 2025Phuket-Copenhagen
Economy
I was travelling home with my family, and during our flight from Phuket to Doha I simply tried to charge my electronic e-cigarette. Without warning, the cabin crew accused me of smoking and ordered me to stop immediately. Their harsh tone and the completely unfounded accusation left me shocked and confused. I instantly put everything away and handed the device to my wife, trying to avoid any misunderstanding. But instead of listening, the crew informed me that the authorities would be waiting for me upon landing. I was so stunned and overwhelmed that I could barely respond. My only words were βokay,β because I simply didnβt know how to defend myself against something so absurd. When we landed, things took a dramatic and deeply painful turn. In front of my wife and children, I was taken aside by police officersβtreated as if I were a criminal. My children had to watch their father being escorted away, frightened, in tears and confused, with no understanding of why this was happening. The look on their faces is something I will never forget. It is something no parent should ever have to experience. I was then detained and pressured to sign documents written in Arabicβpapers I could not read, understand, or verify. In the end, once the documents were signed, I received a copy written in English. They refused to release my passport unless I signed the documents. I had no translator, and no opportunity to explain my side. Instead, I was left powerless, isolated, and deeply distressed and violated. Because of this wrongful treatment, I missed the connecting flight that my family had to take without me. I was forced to pay several fines without being told what they were for, and I had to wait alone for six hours before being allowed on a new flight to Denmark. This experience has caused immense emotional distressβnot only for me, but for my entire family. My children were terrified watching their father being taken away, and my wife was left alone to comfort them while I was detained without any justification. The way I was treated felt deceptive, unjust, and profoundly inhumane. I therefore demand a formal and sincere apology from the airline, issued in the strongest possible terms, as well as a full refund of all costs and fines I was forced to pay.
- Phuket-Copenhagen
- Economy
Neethika K
Verified | Nov 29, 2025Miami-Hyderabad
Economy
I have lost 2 shoes one new balance 680 womens and other is nike air shoes and chocolates and a backpack
- Miami-Hyderabad
- Economy
Udochukwu Ijeoma O
Verified | Nov 27, 2025Valencia-Port Hartcourt
Economy
Claim escalated to airline
As my luggage was not delivered to me upon arrival on 8 November 2025, I was left without my important personal and essential items. I had to spend additional funds to replace clothing, personal care items, and other necessities. Additionally, the delay affected my travel plans and overall comfort during the period, causing me extra inconveniences and distress. In addition, the suitcase was later returned damaged on 20 November 2025, and without the padlock I initially used to lock it. One suitcase was delayed; unfortunately, no cash allowance for incidentals has been compensated to me by the airline. I filed the PIR upon arrival at my final destination and realised that my luggage was not loaded.
- Valencia-Port Hartcourt
- Economy
- Claim escalated to airline
Aiza R
Verified | Nov 26, 2025London-Karachi
Economy
Claim escalated to airline
All the luggage for my sister and my mother was placed under my name, even though we had booked our tickets separately. As a result, I was only able to submit one claim amount for all the delayed suitcases, which was unfair and caused additional difficulty. Throughout the delay, we received no updates or phone calls about the whereabouts of our luggage. We were not informed whether the bags had even reached the country, and we had no idea when we would get our belongings back. The Qatar Airways desk at KHI offered no support and only added to our worry that our bags might be lost entirely. When checking the bag tracker, it showed that our suitcases had been opened and searched. It even listed the specific items inside, including chocolates and perfumes, which were never disclosed to anyone. When the bags finally arrived days later, we saw that a sealed chocolate box had been opened and a single chocolate had been left on top. This made us feel extremely uneasy and unsafe, as it was clear that our personal belongings had been handled without care or proper explanation. We also had a family wedding to attend on the day we arrived, and we had no spare clothes or essentials because everything we needed was in our delayed luggage. We had no choice but to purchase replacement clothing and basic items. It was a very upsetting experience, especially because the expensive and heavy wedding outfits we had packed for this trip could not be used at all. Due to how recent these purchases were, my full bank statement is not yet available. However, I have included proof of the withdrawals and payments made during this time. The retailers we purchased from are local and each transaction incurred an international fee while we were waiting for our luggage. Given the distress, inconvenience and financial loss this caused, I am requesting fair compensation.
- London-Karachi
- Economy
- Claim escalated to airline
Cecilie Mahler W
Verified | Nov 26, 2025Phuket-Copenhagen
Economy
This is an official complaint to Qatar Airways in which I look forward to an reply: I was travelling home with my family, and during our flight from Phuket to Doha I simply tried to charge my electronic e-cigarette. Without warning, the cabin crew accused me of smoking and ordered me to stop immediately. Their harsh tone and the completely unfounded accusation left me shocked and confused. I instantly put everything away and handed the device to my wife, trying to avoid any misunderstanding. But instead of listening, the crew informed me that the authorities would be waiting for me upon landing. I was so stunned and overwhelmed that I could barely respond. My only words were βokay,β because I simply didnβt know how to defend myself against something so absurd. When we landed, things took a dramatic and deeply painful turn. In front of my wife and children, I was taken aside by police officersβtreated as if I were a criminal. My children had to watch their father being escorted away, frightened, in tears and confused, with no understanding of why this was happening. The look on their faces is something I will never forget. It is something no parent should ever have to experience. I was then detained and pressured to sign documents written in Arabicβpapers I could not read, understand, or verify. In the end, once the documents were signed, I received a copy written in English. They refused to release my passport unless I signed the documents. I had no translator, and no opportunity to explain my side. Instead, I was left powerless, isolated, and deeply distressed and violated. Because of this wrongful treatment, I missed the connecting flight that my family had to take without me. I was forced to pay several fines without being told what they were for, and I had to wait alone for six hours before being allowed on a new flight to Denmark. This experience has caused immense emotional distressβnot only for me, but for my entire family. My children were terrified watching their father being taken away, and my wife was left alone to comfort them while I was detained without any justification. The way I was treated felt deceptive, unjust, and profoundly inhumane. I therefore demand a formal and sincere apology from the airline, issued in the strongest possible terms, as well as a full refund of all costs and fines I was forced to pay. I have attached my original flight tickets to this email.
- Phuket-Copenhagen
- Economy
Jimmi A
Verified | Nov 25, 2025Phuket-Copenhagen
Economy
I was travelling home with my family, and during our flight from Phuket to Doha I simply tried to charge my electronic e-cigarette. Without warning, the cabin crew accused me of smoking and ordered me to stop immediately. Their harsh tone and the completely unfounded accusation left me shocked and confused. I instantly put everything away and handed the device to my wife, trying to avoid any misunderstanding. But instead of listening, the crew informed me that the authorities would be waiting for me upon landing. I was so stunned and overwhelmed that I could barely respond. My only words were βokay,β because I simply didnβt know how to defend myself against something so absurd. When we landed, things took a dramatic and deeply painful turn. In front of my wife and children, I was taken aside by police officersβtreated as if I were a criminal. My children had to watch their father being escorted away, frightened, in tears and confused, with no understanding of why this was happening. The look on their faces is something I will never forget. It is something no parent should ever have to experience. I was then detained and pressured to sign documents written in Arabicβpapers I could not read, understand, or verify. In the end, once the documents were signed, I received a copy written in English. They refused to release my passport unless I signed the documents. I had no translator, and no opportunity to explain my side. Instead, I was left powerless, isolated, and deeply distressed and violated. Because of this wrongful treatment, I missed the connecting flight that my family had to take without me. I was forced to pay several fines without being told what they were for, and I had to wait alone for six hours before being allowed on a new flight to Denmark. This experience has caused immense emotional distressβnot only for me, but for my entire family. My children were terrified watching their father being taken away, and my wife was left alone to comfort them while I was detained without any justification. The way I was treated felt deceptive, unjust, and profoundly inhumane. I therefore demand a formal and sincere apology from the airline, issued in the strongest possible terms, as well as a full refund of all costs and fines I was forced to pay.
- Phuket-Copenhagen
- Economy
Jimmi A
Verified | Nov 25, 2025Phuket-Copenhagen
Economy
Official complaint to Qatar Airways
I was travelling home with my family, and during our flight from Phuket to Doha I simply tried to charge my electronic e-cigarette. Without warning, the cabin crew accused me of smoking and ordered me to stop immediately. Their harsh tone and the completely unfounded accusation left me shocked and confused. I instantly put everything away and handed the device to my wife, trying to avoid any misunderstanding. But instead of listening, the crew informed me that the authorities would be waiting for me upon landing. I was so stunned and overwhelmed that I could barely respond. My only words were βokay,β because I simply didnβt know how to defend myself against something so absurd. When we landed, things took a dramatic and deeply painful turn. In front of my wife and children, I was taken aside by police officersβtreated as if I were a criminal. My children had to watch their father being escorted away, frightened, in tears and confused, with no understanding of why this was happening. The look on their faces is something I will never forget. It is something no parent should ever have to experience. I was then detained and pressured to sign documents written in Arabicβpapers I could not read, understand, or verify. In the end, once the documents were signed, I received a copy written in English. They refused to release my passport unless I signed the documents. I had no translator, and no opportunity to explain my side. Instead, I was left powerless, isolated, and deeply distressed and violated. Because of this wrongful treatment, I missed the connecting flight that my family had to take without me. I was forced to pay several fines without being told what they were for, and I had to wait alone for six hours before being allowed on a new flight to Denmark. This experience has caused immense emotional distressβnot only for me, but for my entire family. My children were terrified watching their father being taken away, and my wife was left alone to comfort them while I was detained without any justification. The way I was treated felt deceptive, unjust, and profoundly inhumane. I therefore demand a formal and sincere apology from the airline, issued in the strongest possible terms, as well as a full refund of all costs and fines I was forced to pay. I have attached my original flight tickets to this email
- Phuket-Copenhagen
- Economy
- Desired solution
Refund
Jimmi A
Verified | Nov 25, 2025Doha-Copenhagen
Economy
This is an official complaint to Qatar Airways
I was travelling home with my family, and during our flight from Phuket to Doha I simply tried to charge my electronic e-cigarette. Without warning, the cabin crew accused me of smoking and ordered me to stop immediately. Their harsh tone and the completely unfounded accusation left me shocked and confused. I instantly put everything away and handed the device to my wife, trying to avoid any misunderstanding. But instead of listening, the crew informed me that the authorities would be waiting for me upon landing. I was so stunned and overwhelmed that I could barely respond. My only words were βokay,β because I simply didnβt know how to defend myself against something so absurd. When we landed, things took a dramatic and deeply painful turn. In front of my wife and children, I was taken aside by police officersβtreated as if I were a criminal. My children had to watch their father being escorted away, frightened, in tears and confused, with no understanding of why this was happening. The look on their faces is something I will never forget. It is something no parent should ever have to experience. I was then detained and pressured to sign documents written in Arabicβpapers I could not read, understand, or verify. In the end, once the documents were signed, I received a copy written in English. They refused to release my passport unless I signed the documents. I had no translator, and no opportunity to explain my side. Instead, I was left powerless, isolated, and deeply distressed and violated. Because of this wrongful treatment, I missed the connecting flight that my family had to take without me. I was forced to pay several fines without being told what they were for, and I had to wait alone for six hours before being allowed on a new flight to Denmark. This experience has caused immense emotional distressβnot only for me, but for my entire family. My children were terrified watching their father being taken away, and my wife was left alone to comfort them while I was detained without any justification. The way I was treated felt deceptive, unjust, and profoundly inhumane. I therefore demand a formal and sincere apology from the airline, issued in the strongest possible terms, as well as a full refund of all costs and fines I was forced to pay. I have attached my original flight tickets to this email.
- Doha-Copenhagen
- Economy
- Desired solution
Refund
Leon R
Verified | Nov 21, 2025New York-Melbourne
Economy
Teriible service. Not care about customers.
At August 28 9am I was wrongly refused my flight to Australia thru Vietnam by the manager at JFK airport named Ramiz (terminal 8). Lost a big amount of money, time, had to buy new expensive tickets and waited 11!!! hours waiting in terminals. Not such a service I expected from respectable QATAR AIRWAIS. I think I deserve a full refund and apologies.Overall
- Unsuitable of position manager
- New York-Melbourne
- Economy
- Loss: β¬500
- Desired solution
Leon R
Verified | Nov 21, 2025New York-Melbourne
Economy
Teriible service. Bad communications. Not care about customers.
Wrongly denied access to the flight. At August 28 9am I was wrongly refused my flight to Australia thru Vietnam by the manager at JFK airport named Ramiz (terminal 8). I am very disappointed. Lost a big amount of money, time, had to buy new expensive tickets and waited 11 hours waiting in terminals. Not such a service I expected from respectable QATAR AIRWAIS. I think I deserve a full refund and apologies.- New York-Melbourne
- Economy
- Loss: β¬500
- Desired solution
Refund
Anonymous member
Verified | Nov 17, 2025Doha-Erbil
Economy
Unfair double statndrd , there is no equal opportunity
10 hour delay ...children are crying ....old people are very sick...whatvis this double standerd.. why they dint respect iraqi people...we are qatar airways customer still they dont provide hotel....theybsay weather not good ..ok let the people relax in a hotel...we neef urgent help..Overall
- 10 houes delay ..they didnt provide hotel
- N/a
- Doha-Erbil
- Economy
- Loss: β¬600
- Desired solution
Aamir A
Verified | Nov 13, 2025Toronto-Baghdad
Economy
IT WAS MY ONLY 5 DAY TRIP OUT OF WHICH 3 DAYS I WAS WITHOUT MY 2 BAGS. I DONT KNOW WHY INCIDENT REPORT SAYS 1 BAG BUT IT WAS 2 BAGS MISSING. BGW4701105 - BGW4701106. AIRLINES SUPPOSED TO DELIVER LUGGAGE TO MY LOCATION WHICH I MENTIONED THEM BIRJUL MAWLA NAJAF. I RECEIVED MESSAGE IN ARABIC LANGUAGE FROM CUSTOMER SERVICE THAT YOUR BAG HAS BEEN ARRIVED TO BAGHDAD AIRPORT, BUT THAT SUPPOSED TO DELIVERD TO ME AT MY LOCATION. IT WAS VERY STRESSFUL FOR MY WIFE AND KIDS AS THIS WAS MY RELIGIOUS ZIARAT TRIP FOR FEW DAYS. I REALLY LIKE AND TRUST QATAR AIRWAYS AND STRONGLY ASSUMING THAT THIS IS NOT GONNA HAPPENED AGAIN AS YOU CANNOT PAY BACK FOR THE MOVEMNETS WHICH WE REALLY FEEL STRESS AND PRESURE. PLEASE LOOK INTO MY MATTER AS I PAID ALL MY EXPENSES ON CASH AND ITS NOT VERY COMMON TO GET RECEIPTS OVER THERE. THANKS
- Toronto-Baghdad
- Economy
Tasnim A
Verified | Nov 12, 2025Amman-Denpasar
Economy
Due to operation reason the front row seat not available was on my trip and i already paid the extra charges on it , please arrange to refund it ASAP.
- Amman-Denpasar
- Economy
Ahmad S
Verified | Nov 12, 2025Amman-Denpasar
Economy
I just take this flight for my honemoon trip,i booked an first row seats and paid extra amount for it through qatar airways app,suddenly when we are on the plane the seats are not first row or exist ;additionally the crew said its system fault and nothing to do they compensate for 1 passengers while we paid for 2 passengers
- Amman-Denpasar
- Economy
Subramaniam G
Verified | Nov 8, 2025Kuala Lumpur-Johannesburg
Economy
Unable to get seat number via system
My booking ref is 9Y493P and my flight is on Wednesday (12th Nov) I m having problem booking an aisle seat. Each time i try, the system says try later. Pls help. TQOverall
- i m trying to book a seat but unable to do so
- Kuala Lumpur-Johannesburg
- Economy
- Desired solution
Other
Lionel M
Verified | Nov 7, 2025Doha-London
Economy
The incident caused extra expense as I had to source other baggage for my return trip as those that were later delivered by eagle aviation were damaged and no longer usable
- Doha-London
- Economy
Rajat Kumar K
Verified | Nov 7, 2025Bangalore-Duesseldorf
Business
Rajat Kumar Kedia / Vimal Kedia
NOT GETTING THE TAX INVOICE EVEN AFTER RAISING SEVERAL REMINDERS. SENT SEVERAL MAILS. EVEN TRIED CALLING THE CUSOMTER SERVICE. BUT NO USE- Bangalore-Duesseldorf
- Business
- Desired solution
Other - Not able to get the TAX Invoice even after several reminders
Maria S
Verified | Nov 5, 2025Denpasar-Lisbon
Economy
Technical problems
Myy flight from Doha to Lisbon on Monday [add the date], scheduled to depart at 1:00 a.m. We were already on board, seated and ready for take-off, when the aircraft suddenly stopped and we were asked to disembark. We then returned to the airport and had to wait there until around 8:00 a.m. for the next flight. During this time, we received very little information about the situation. The only explanation provided was that the aircraft had a technical problem. We were given a small meal voucher, which only covered a bottle of water, a wrap, and some chips. However, considering that this happened overnight and we had to wait over seven hours at the airport, no accommodation, lounge access, or proper rest area was offered to passengers. The conditions were extremely uncomfortable and exhausting. I would appreciate it if you could review this situation and provide appropriate compensation and reimbursement for the inconvenience caused.- Denpasar-Lisbon
- Economy
Ismeth H
Verified | Nov 3, 2025London-Colombo
Economy
Claim escalated to airline
Two passengers travelled for on the 31st July to attend a wedding in Colombo on the 1st Friday August. We checked in 4 pcs of luggage and one with wedding attires. Other three had wedding gift. The bag contained wedding attire was misplaced by Qatart airways in London or Doha but they were not specific. We were told by Colombo missing luggage handling team that Qatar airways staff are not present for delivering mishandled luggage and it could be delivered only the following day night. It was delivered to the Hilton Hotel Residence on 2nd Sat August around 21:00 hrs without any prior notice. Hence, both passenger had to buy minimum clothes needed to attend the wedding . We can provide all email correspondence with Qatar Airways which they continue to ignore.
- London-Colombo
- Economy
- Claim escalated to airline
Mansoor U
Verified | Nov 3, 2025Peshawar-Entebbe
Economy
My luggage contains all necessary things e.g clothes, some documents, shoes and food items, i remain with only one pair of clothes and my whole day to day life disturbed.
- Peshawar-Entebbe
- Economy
Perryrose E
Verified | Nov 3, 2025Dublin-Angeles City
Economy
Influence by other flights
October 7 thatβs ours flight from Dublin to Qatar, and it was delayed already in Dublin,for 2 hours. And we arrived in Qatar @12:30 Qatar time They told us that we donβt have a flight going to Clark. Thereβs a flight going to Manila it will be 830 in the morning.i have 2 children and they didnβt give us a place to stay for 8 hours delayed. And they give us a boarding pass they said use it for food. When we used it they told us to validate to the information. And that in the middle of the night we canβt find any information in Qatar airport.- Dublin-Angeles City
- Economy
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