Qatar Airways complaints: comments, page 4
523 comments
Africa M
Verified | Mar 11, 2026
London-Melbourne
Economy
Successful claim
I was travelling on a Qatar Airways booking from London to Melbourne with a connection in Doha. My first flight from London to Doha operated normally. However, when I arrived in Doha I was denied boarding on my connecting flight to Melbourne due to overbooking. The denied boarding was involuntary. As a result, I was left in transit at Hamad International Airport for approximately 14 hours before being rebooked on a later flight. During this time Qatar Airways provided extremely limited assistance and only issued a voucher of approximately Β£30. No hotel accommodation or adequate care was provided despite the long delay. Because of this disruption I arrived in Melbourne approximately 24 hours later than my original scheduled arrival time. The denied boarding and lack of adequate assistance caused significant inconvenience and disruption to my journey.
- London-Melbourne
- Economy
- Successful claim
Timotei M
Verified | Mar 10, 2026Delhi-Doha
Economy
No reason given
My flight was canceled and no one ever answered the phone at their company. I spent days trying to contact them and received no response. I had to buy a separate plane ticket. I did not receive any notification, any alternative, any option, or any help. It was an emergency flight, costing almost β¬1500, plus other expenses. What is the procedure? Do I need to send the tickets I purchased afterwards, or should I wait for you to process the case?- Delhi-Doha
- Economy
Sanjog G
Verified | Mar 9, 2026Manchester-Kathmandu
Economy
My flight departed from Manchester on time; however, it did not arrive at the scheduled destination as planned. During the journey, the flight was diverted to Saudi Arabia before eventually continuing to Doha. Due to this unexpected diversion and the resulting delay, I missed my connecting flight from Doha. As a result, I was required to remain at the airport for more than 10 hours while waiting for the next available flight to Kathmandu.
- Manchester-Kathmandu
- Economy
Hugo M
Verified | Mar 9, 2026Schonefeld-Phuquoc
Economy
Customer service unresponsive, German phone number unavailable, chat support disabled.
BER was shut down due to ice and the flights were not departed. Our flight was moved to the next day, but the subsequent flights were not rescheduled. We were then offered a reschedule option that would land us at our destination 3 days later than planned. We requested a cancellation through Expedia, on where we had booked the flight. It's been over a month and the airline still hasn't provided a response either to us or to Expedia.- Schonefeld-Phuquoc
- Economy
Joseth M
Verified | Mar 7, 2026Luanda-Paris
Economy
Hello I was traveling from Luanda to Paris with a connection in casa Blanca / Morocco. My bags were delayed at first but then they were supposed to send bag to me. It is been almost 3 months and they donβt have answers. I lost 2 luggage with clothing, design bags and shoes. Design perfumes, makeup and skincare. Basically most of my stuff were on those bags. I donβt know if they ever looked for the bags but yesterday they told me to file a claim.
- Luanda-Paris
- Economy
Kathleen S
Verified | Mar 5, 2026Mopa-Edinburgh
Economy
Over charged for extra baggage weight.
Told extra weight was about Β£25 but actually charged Β£215. therefore extremely out of pocket and over charged. Hopefully this was a mistake not deliberate. Unable to contact Qatar at present . They don't answer the phone and are unavailable on chat. Do not seem to be able to find any mans of complaint in order to get a refund.Overall
Over charged due to baggage weight by Β£200
Flight times
- Mopa-Edinburgh
- Economy
- Loss: β¬200
Mohammed A
Verified | Mar 5, 2026Kuwait-Brussels
Economy
My baggage was damaged upon arrival in Brussels after my flight QR193 from Doha to Brussels on 30 January 2026 with Qatar Airways. I reported the damage immediately at the airport and a Property Irregularity Report (PIR) was issued (reference: BRU4911527). The suitcase shell was broken near the zipper due to mishandling during loading or unloading. The suitcase was not overpacked and its weight was within the airline allowance. There were also personal items inside the suitcase including a gold ring and amber prayer beads. Supporting receipts are attached. I am requesting compensation according to the Montreal Convention for damaged bagga
- Kuwait-Brussels
- Economy
Jack C
Verified | Mar 5, 2026Barcelona-Colombo
Economy
Successful claim
We arrived in Doha and were quickly pulled aside from the entry tunnel to inform us that our flight was overbooked. Myself and my girlfriend were told that itβs not possible to board this flight and that they would provide alternatives. Our original flight to Colombo was scheduled for ~7pm. We were given a flight to the Maldives at ~1:30am with an additional flight to Colombo thereafter. They promised us an upgrade to business class for both flights but failed to honor the second flight. They passed us to Sri Lanka airlines for the second flight from Maldives to Colombo and they were very unhelpful. They couldnβt locate our bags and the assistant rudely informed us that our options were: 1) take the current flight and hope our luggage arrives 2) wait until our luggage shows up. We opted for the former and thankfully, our luggage arrived. In total we arrived 8-9 hours late to Doha and very sleepless. We reached out to Qatar who have yet to respond. All parties involved were extremely rude, communication was very disjointed and left us in a bad state to start our holiday.
- Barcelona-Colombo
- Economy
- Successful claim
Mariam B
Verified | Feb 24, 2026Casablanca-Guangzhou
Economy
My cousin contacted the airline too much i m a cancer patient they left me one night standing in tge airport without caring and i was flying urgently to Guangzhou to seek medical care and i was hospitalized in hamad hospital even i told them i cannot stay there they ignored me the hotel has caneras everything i passed out in the hotel the ambulance took me to the hospital i was sick my cousin was terrified she lost a lot of money because of this incident
- Casablanca-Guangzhou
- Economy
Anonymous member
Verified | Feb 23, 2026Economy
Teriable service with out reason offload
They did it themselves and told me i need return ticket i had temprary residence viza they dont evwn know what is trp and visit viza
- Economy
- Desired solution
Jihane D
Verified | Feb 23, 2026Casablanca-Guangzhou
Economy
I sent many emails i called many times they keep telling that we will send notifications to the concerned team i didnβt receive anything to let u know we had an accident because of this delay at doha qatar my cousin was hospitalized and taking to hamad hospital because she had cancer i told them she cannot stay one night but the company left us one night there almost 24h of delay
- Casablanca-Guangzhou
- Economy
Jihan D
Verified | Feb 22, 2026Guangzhou-Agadir
Economy
Claim escalated to airline
First of all its been 3 months and half i did my claim i tried to call them a lot they always ignoring me and when we was in our way to Guangzhou on 19 October the second flight left us in hamad airport we was forced to wait for the second flight after 24h i was flying with my cousin whoβs was flying urgently to seek a medical help she has cancer because of that she passed out and i took her to hamad hospital i explained to them a lot that i lost money and my luggage no one took actions about my problem even we lost a lot of money because mistakes we didnβt do or choose
- Guangzhou-Agadir
- Economy
- Claim escalated to airline
Rakshit R
Verified | Feb 19, 2026Dublin-Kolkata
Economy
Upon arrival in Kolkata, I was informed that my baggage had not been loaded onto the connecting flight from Doha and was therefore not delivered at my destination. I was assured that the baggage would be delivered the following day; however, the delivery was further delayed and ultimately sent to an incorrect address due to inaccurate delivery information provided by the airline. As a direct consequence of this situation: - I was left without my personal belongings during an important ceremony immediately following my arrival. - I was compelled to purchase essential and valuable items out of pocket to manage the intervening days without my luggage, and my expenses have already reached approximately β¬500. - I incurred additional personal cost by paying the delivery personnel to redirect and deliver the baggage to the correct address because the airline had provided incorrect address details. Furthermore, I was never proactively contacted regarding compensation. Only after I personally followed up with your team was I informed that I would receive an email. The email subsequently received offered USD 50, which is wholly disproportionate to the actual financial loss, inconvenience, stress, and disruption caused by this incident.
- Dublin-Kolkata
- Economy
Alexandra Gabriela P
Verified | Feb 17, 2026Ho Chi Minh City-Bucharest
Economy
Terrible customer service and lack of respect
The four-day delay was caused by a technical issue that the airline was aware of before allowing passengers to check in and remain in the airport and customs area for approximately three hours. This situation appears avoidable and reflects poor operational management. During this time, passengers received no meaningful information for several hours and were eventually instructed to board buses for transfer to a hotel. Contrary to what was communicated, the hotel did not meet the stated five-star standard and was located in an area that felt unsafe for families. Additionally, my child, despite having a full-fare ticket, was provided only a small bowl of plain boiled rice, with staff explaining that children are restricted to βspecial menusβ and could not be offered additional food. This was both surprising and inappropriate given the circumstances. We then waited nearly two days with little to no communication regarding our rebooking. When we were finally able to speak with a representative, the interaction was disappointing. The agent was dismissive and informed us that if we wanted an alternative comparable to our original booking, we should search for it ourselves, as she did not have time to assist us. We were further told that we were among the last passengers to be rebooked and therefore had to accept whatever options remained. Overall, the lack of communication, inadequate assistance, and unprofessional customer service significantly worsened an already difficult travel disruption.Overall
- Poor customer service for rebooking the cancelled flight, poor communication in the airport, lousy hotel and awful food provided
- Ho Chi Minh City-Bucharest
- Economy
- Desired solution
Sanawar Ali Gulam Jilani S
Verified | Feb 17, 2026Mumbai-Doha
Economy
I already mentioned before also I was get some pain my stomach and feeling vomiting and I request them I wanna go washroom and I go to Washroom near my gate their was a washroom closed I so In search of washroom I go little far when I come back they are saying me flight is already gone sorry then they cancelled on my boarding and get my luggage and leave me out then I just keep beginning them 2 hours from many counters but no one help me after I exist and moving out to my home
- Mumbai-Doha
- Economy
Willem C
Verified | Feb 17, 2026Doha-Johannesburg
Economy
I arrived at the airport on January 1st 2026, upon boarding they informed me that the flight is overbooked and I will not be able to board - they offered me another flight on January 2nd 2026 I had to stay at the airport the whole day to wait for this flight. I have contacted them numerous times without any finalization of the issue.
- Doha-Johannesburg
- Economy
Rimin C
Verified | Feb 17, 2026Doha-Warsaw
Economy
Successful claim
My flight was from Doha to Warsaw . I was forcibly rebooked after airline confirmed that they oversold. I submitted the complaint on 8.January . Got the response on 17 of February . They've not addressed anything .Just an copy paste of generic response, and it took them more than a month. Their response was very irresponsible. Not something you expect a world's best airline would do . In the attachments can be found also the case number and CRM.
- Doha-Warsaw
- Economy
- Successful claim
Abdulaziz A
Verified | Feb 16, 2026Riyadh-Cape Town
Economy
Influence by other flights
I am writing to file a formal complaint regarding a delayed flight on 30 June 2025 that resulted in a missed connection and significant disruption to my travel plans. My itinerary was as follows: β’ Flight QR1969 from Riyadh (RUH) to Doha (DOH), scheduled to depart at 23:00 on 30 June 2025. β’ Connecting flight QR1369 from Doha to Cape Town (CPT), scheduled to depart at 02:05 on 1 July and arrive in Cape Town at 10:50. Unfortunately, flight QR1969 was delayed by approximately two hours and did not depart until around 01:00 on 1 July. As a result, I missed my connecting flight QR1369 to Cape Town. I was rebooked on an alternative flight more than 24 hours later. While I appreciate the hotel accommodation and transportation that were provided in Doha, the extended delay caused considerable inconvenience and disrupted my travel plans. As a result of the missed connection: β’ I lost a prepaid night at my accommodation in Cape Town. β’ I lost more than a full day of my planned vacation, which was already short and carefully scheduled. β’ I missed out on planned activities and bookings, which were non-refundable and booked in advance. I kindly request the following: β’ A clear explanation for the delay of flight QR1969 β’ Compensation in accordance with Qatar Airwaysβ policies and international air passenger rights (such as EC261, if applicable) β’ Reimbursement for the lost accommodation, missed activities, and other expenses incurred due to this disruption- Riyadh-Cape Town
- Economy
Aiysha A
Verified | Feb 16, 2026Jeddah-Cape Town
Economy
Successful claim
No reason given
I sent an email to tell-us@qatarairways.com.qa on 2nd February 2026 with all necessary documents attached. I've also logged a complaint online case reference CAS652972-M4B0W4 CRM0830000625984- Jeddah-Cape Town
- Economy
- Successful claim
Ikram K
Verified | Feb 16, 2026Johannesburg-Mumbai
Economy
I travel on 29 December from Johannesburg to Mumbai that time was missing one bag. I go to missing bag dask at Mumbai airport I feel up from nd file no. BMO6E50451. After that I phone airline every day but sam story our cbtu team it's working on it after 1 week I go to the mumbai airport and I ask about bag he sayd the team never find your bag . After that I phone at airline every day but no response . 24 January airline sayd your bag its lost . Then I geve my bank details for compensation. Nd after I come back to the south Africa on 31 january I did very day email but sam story you will get compensation but he just making delay and 11 February I get call from Amritsar airport Panjab he find my bag ther . Then I Sayd ok send my bag in south Africa but he refuse to send and deliver my bag at indian address on last week Friday my brother received bag and he open a bag and see inside all my staff it's broken. After that I email at airline but no response from there. Plz I m asking for compensation for delay and damage my staf
- Johannesburg-Mumbai
- Economy
Sanawar Ali Gulam Jilani S
Verified | Feb 16, 2026Mumbai-Doha
Economy
I was not feeling well and I went to to the toilet and after when I come back from toilet my flight already departured and I am just round from many counter with the agent with I didn't get any compensation voucher
- Mumbai-Doha
- Economy
Grace G
Verified | Feb 15, 2026Doha-Harare
Economy
I traveled with Latam Airlines from Argentina to Brazil and then Qatar airways from Brazil to Doha. In Brazil our flight was delayed with 45 minutes to an hour that led me to miss my flight from Doha to Harare. We arrived in Doha on 13th of February around 01:15am and my connection flight was at 01:40am so I missed it and they gave me a new flight from Doha to Johannesburg then Johannesburg to Harare. I was traveling with 2 checked bags but when I reached Harare I only found 1 the other one never came.
- Doha-Harare
- Economy
Anonymous member
Verified | Feb 13, 2026Tehran-Sydney
Economy
Denied boarding despite full compliance
I was refused onboarding by Qatar Airways despite fully complying with all airline requirements. When I attempted to resolve the issue with the airline, they failed to provide rebooking, alternative transport, or the service covered by my paid ticket. As a result, I incurred substantial additional costs to complete my journey. I made multiple attempts to settle the matter directly with Qatar Airways, but they did not provide any assistance or resolution.Overall
- Refused onboarding for no reason
- Nothing
- Tehran-Sydney
- Economy
- Loss: β¬4000
- Desired solution
Devakumar E
Verified | Feb 11, 2026Madrid-New York
Economy
Claim escalated to airline
14 days I had no proper response from both Qatar and Iberia. I ended up losing $200 worth of perishable items and spent about $200 on clothes and inner wear
- Madrid-New York
- Economy
- Claim escalated to airline
Syeda Amatur R
Verified | Feb 11, 2026Hyderabad-Doha
Economy
Indigo staff at Hyderabad's Rajiv Gandhi Intl Airport charged βΉ13,372 for 5kg extra baggage, denied boarding, forced pay or cancel
- Hyderabad-Doha
- Economy
Mueen S
Verified | Feb 9, 2026Manchester-Sharjah
Economy
We arrived on time at Doha Hamad International Airport, where a Qatar Airways representative denied us boarding on our original QR1058 flight at 18:25. They requested our boarding passes and subsequently issued replacement boarding passes showing a revised departure time over seven hours later than originally scheduled. When we asked why we were unable to depart on the original QR1058 flight at 18:25, the explanation provided was unclear and did not specify the cause of the delay. As a result, we were left without a clear understanding of the reason for such a significant disruption.
- Manchester-Sharjah
- Economy
Nesrain H
Verified | Feb 9, 2026Manchester-Sharjah
Economy
We arrived on time at Doha Hamad International Airport, where a Qatar Airways representative requested our original boarding passes and subsequently issued replacement boarding passes showing a revised departure time over seven hours later than originally scheduled. We were simply denied boarding. When we asked why we were unable to depart on the original QR1058 flight at 18:25, the explanation provided was unclear and did not specify the cause of the delay. As a result, we were left without a clear understanding of the reason for such a significant disruption.
- Manchester-Sharjah
- Economy
Jorge V
Verified | Feb 9, 2026Madrid-Bangkok
Economy
Successful claim
I arrived doha on time, i approach to my gate and they said there was no seat for me and i needed to go to the information boot, once i arrived they said flight was full and i needed to wait till next flight im still waiting they gave me 18euro voucher for food and still waiting to get me to a accomodation (8am until now 14:49 and my flight is at 00:00 of 10th) i already lose one night of hotel in my final destination. That might incurr in losing of my full reservation.
- Madrid-Bangkok
- Economy
- Successful claim
Zoe S
Verified | Feb 9, 2026Montreal-Denpasar
Economy
I asked at least 20times, I f i needed to do something to make sure my luggage would arrive at my destination because of my change of itinerary, Qatar staff always reassured me It would make it but it didn't
- Montreal-Denpasar
- Economy
Anonymous member
Verified | Feb 6, 2026Vienna-Kolkata
Economy
I submitted a complaint explaining that they had failed to provide the travel requirements to their passengers. They have since corrected the website and apologised, stating that they provide this information as a courtesy.
- Vienna-Kolkata
- Economy
Anonymous member
Verified | Feb 6, 2026Vienna-Kolkata
Economy
I submitted a complaint explaining that they had failed to provide the travel requirements to their passengers. They have since corrected the website and apologised, stating that they provide this information as a courtesy.
- Vienna-Kolkata
- Economy
Flinto J
Verified | Feb 5, 2026Kochi-Stockholm
Economy
Luggage allowance very less .
I was denied the student discount and forced to pay additional charges for extra luggage and I didnβt get my privilege tooOverall
- I am a PhD student admitted to LuleΓ₯ University of Technology, and I am scheduled to officially join the university on February 12. As a newly admitted student, I have not yet been issued a university ID card. While booking my travel, I applied for the st
- Kochi-Stockholm
- Economy
- Desired solution
Other - An apology
Anonymous member
Verified | Feb 4, 2026Jeddah-Doha
Economy
Poor customer service, no response for lounge service
Fly started late from jeddah they said due to air traffic,and I missed Chennai connection flight There Is no proper response in customer service,no lounge provided Food vochers is low Delayed time of booking nxt flight My one vacation is missedOverall
- Start ing time delayed, food vocher is low,no lounge
- Nothing
- Jeddah-Doha
- Economy
- Loss: β¬100
- Desired solution
Other - Flight starting is delay due to air traffic, due to that my connection flight is missed , for that my 1 day vacation in india is missed
Charlize N
Verified | Feb 4, 2026Denpasar-Johannesburg
Economy
Lost baggage and false promises.
We had a flight from Bali to Doha and from Doha to Johannesburg. When we arrived in Johannesburg on 03/02/2026, we waited and waited for our luggage which never came. We then went to enquire about it and we were informed it's still in Doha, it will be delivered on 04/02/2026 at 09h00. Today we phoned again and we were informed it will only be delivered in 06/02/2026 as it is still in Doha. We booked another holiday leaving on 04/02/2026. We had to cancel as we don't have any of our belongings. We received no communication from Qatar. We had to phone them the entire time. We lost out on our holiday money due to us not having our luggage.Overall
- Our luggage is still in Doha. We were informed our luggage will be delivered on 04/02/2026. Today we were informed it will only be 06/02/2026 as it is still in Doha. We booked another holiday to leave 04/02/2026 and we can't go jow and had to cancel
- Denpasar-Johannesburg
- Economy
- Loss: β¬230
- Desired solution
Holly And Janet O
Verified | Jan 31, 2026Manchester-Bangkok
Economy
We were attending a wedding and Holly was a bridesmaid all her products and clothing packed we changed hotel after first night one suitcase came to first hotel at night the other to se one hotel this caused much stress and upset Two bags were missing We last saw luggage on loading at Manchester before it was returned
- Manchester-Bangkok
- Economy
David W
Verified | Jan 30, 2026London-Jakarta
Economy
PROPERTY MISHANDMED AND DAMAGED
my suitcase which was labelled as fragile and had been wrapped in security wrap af LHR had obviously been dropped from a great height because the wheels had been pushes i to the body of the case, the bag structure had been compromised ( torn ), the securiy wrap destroyed and the brand new toaster ( albeit in bubble wrap ) had been damaged.Overall
- suitcase designated as fragile had been severely damaged and a new toaster inside the suitcase in bubbme wrao had also been damaged by the impact of the suitcase being dropped /badly handled.
- check in and inflight service good.
- London-Jakarta
- Economy
- Loss: β¬150
Joseph O
Verified | Jan 28, 2026Muscat-Dublin
Economy
Our our flight from muscat oman was delayed, when we arrived in doha there was staff holding signs for our connecting flight saying dublin we ran got on the train and ran again got to the gate and they refused because the airline wouldn't have time to swap our luggage over to the connecting flight which was the same airline and made us wait 7 hours for next flight to our final destination 2 of them hours were queuing to see when we could get home it was appalling
- Muscat-Dublin
- Economy
Muratbek K
Verified | Jan 26, 2026Alma-ata-Vienna
Economy
Due to the delay, my connecting flight was changed to the following day, which also resulted in the loss of my baggage. Because of this change, I had to purchase a new train ticket in the amount of β¬57.65. Additionally, at the airport I spent approximately two hours waiting for my luggage and completing the baggage report. As a result, I missed my scheduled train and had to purchase another ticket costing β¬91.40. This second ticket was purchased directly at the airport not online, which is why I do not have an e-ticket for it. Because of not knowing when my luggage would arrive, I postponed my ticket purchases for the next destinations, which made me lose time. All other related expenses were paid in cash, and unfortunately I do not have receipts for those purchases. Furthermore, because my flight was rescheduled to the next day, I arrived late and missed my seminar, which caused additional inconvenience and issues. I would like to inquire whether compensation or reimbursement is available in this situation and how Qatar Airways handles claims of this nature. Thank you very much for your time and assistance. I look forward to your response.
- Alma-ata-Vienna
- Economy
Samuel M
Verified | Jan 26, 2026London-Colombo
Economy
Successful claim
My journey departed from the UK. The first Qatar Airways flight was delayed. I ran and arrived at the gate for the DohaβSri Lanka flight on time; there were other passengers in front of me and behind me at the gate. Despite presenting myself on time for boarding, I was involuntarily denied boarding due to overbooking. I was rebooked on a later flight and arrived approximately 9 hours later than originally scheduled. This was not a voluntary denial and no waiver of compensation was agreed.
- London-Colombo
- Economy
- Successful claim
Anonymous member
Verified | Jan 26, 2026Geneva-Denpasar
Economy
Never Qatar again for such money
- i paid for Qatar and flight was operated by Malayisa airlines - food is awful there, i paid for Ferrari and got Fiat - service was terrible - flight got delayed and i got twice rebookedOverall
- moving me to Malayisa airlines, extremely poor food and huge delay
- Geneva-Denpasar
- Economy
- Desired solution
Refund
Anonymous member
Verified | Jan 21, 2026Winnipeg-Lagos
Economy
Lost Baggage reported since the 10th of December 2025
i could not find my luggage after arriving at my destination in lagos and reported immediately and filled the required paperwork. its been over 30 days and i have not gotten any report or compensation except for the fact that i was told the luggage has been declared missing.- Winnipeg-Lagos
- Economy
- Desired solution
Daniel - Constantin G
Verified | Jan 21, 2026Bucharest-Perth
Economy
Claim escalated to airline
I am a marine officer and I have enjoyed the vessel in Port Hedland. After many WhatsApp conversations and e-mails sent to Qatar Airways, the luggage has been found, but unfortunately the vessel departed before to enter in possession of my luggage. I succeed to buy few necessary things because I was only with clothes I wear when arrived in Port Hedland. The vessel arrived in China and also it was necessary to buy few warm clothes due to winter time in China. After China the vessel sailed to Singapore and on 14 January 2026 finally, I received my luggage. I spent one month onboard without all necessary things for a healthy life and proper perform my duty as engineer officer.
- Bucharest-Perth
- Economy
- Claim escalated to airline
Anonymous member
Verified | Jan 21, 2026Vienna-Kolkata
Economy
Misleading Travel Information and Rebooking Cost Inconsistencies
I relied on the travel requirements information provided by the Qatar Airways online tool when preparing for my journey. This information later proved to be misleading. As a result, I was unable to board my flights, which led to significant disruption and extensive rebooking efforts, and additional costs exceeding β¬1,500. I also spent several hours on the phone attempting to resolve the situation! While customer service was accessible and I was able to speak with agents, I received conflicting and inconsistent information. One agent advised that the re-booking cost would be β¬342 but instructed me to leave the ticket open and reconnect later. The following day, I was quoted a re-booking cost of β¬1,461, despite no change in fares displayed on the website. When I requested to speak with a manager, the agent acknowledged an error in his calculation and reduced the fee to β¬783, He insisted that the previous agent had made a mistake in her calculations when she quoted β¬342! This was extremely confusing!Overall
- Misleading travel requirements
- Availability of customer service
- Vienna-Kolkata
- Economy
- Loss: β¬1500
- Desired solution
Anneli Marlene T
Verified | Jan 18, 2026Copenhagen-Perth
Economy
Claim escalated to airline
On a roundtrip to Australia is checked bag missing on arrival. PIR report was done at Perth airport. Had only winterclothing from Sweden with snowblizzard , with me. Have to by things to have on in up to 36 degrees Celsius the first days. All my toiletries are missing. No sun protection to have on. Have to buy everything. My luggage arrived at the hotel during daytime 17/1 got my bag at 18:55 local time from the hotelpersonell.
- Copenhagen-Perth
- Economy
- Claim escalated to airline
Leslee M
Verified | Jan 17, 2026Jeddah-Washington
Economy
I left 80 degree Fahrenheit weather and arrived to 23 degree Fahrenheit weather. My bulky winter outerwear (coat, gloves, scarf) were obviously in my large bag, as well as my perfume as it is over 100 ml and thus required to check. I needed to go straight from the airport to a work meeting. I had a change of clothes and makeup in my carryon, thankfully, but needed essentials to get me to my meeting safely in the freezing cold before I could go home.
- Jeddah-Washington
- Economy
Miriam P
Verified | Jan 17, 2026Manchester-Colombo
Economy
Successful claim
I checked in at Manchester airport. While my baggage was tagged for Colombo I was told that they couldn't give me a boarding pass. When I got to Doha I was told that the flight was overbooked and I was not able to board.
- Manchester-Colombo
- Economy
- Successful claim
Kevin D
Verified | Jan 12, 2026London-Dubai
Economy
No reason given
Please see attached. Qatar have responded but completely missed the fact we were not provided with a hotel for the second night of our delay and had to sleep in the lounge at the airport, and also the reason given for the delay on the initial outbound flight (LHR to Doha) causing us to miss our connection to Dubai was not an air traffic control issue, they were just delayed taking off as they didnt get everyone on board quickly enough and missed their take off slot.- London-Dubai
- Economy
Anonymous member
Verified | Jan 8, 2026Calgary-Dubai
Economy
Formal Complaint Regarding Damaged Baggage β QR1002, December 4, 2025 (Dubai Airport)
Dear Qatar Airways Customer Service Team, I trust this message finds you well. I am writing to formally lodge a complaint concerning the condition of my checked baggage following my recent flight with Qatar Airways, QR1002, which arrived at Dubai International Airport on December 4, 2025. Upon retrieving my baggage, I noted significant damage, which I promptly reported through your online platform. Unfortunately, I have yet to receive any acknowledgement or response regarding the matter. For your reference, I am providing the details of the incident below: Here are the details of my case: Flight number: QR1002 Date of flight: December 2, 2025 Baggage tag number: WS 0838260462 Description of damage: baggage one of the wheel broken, i cant able to use my baggage HAQIBA FILE REF: DXB4764997 Given the circumstances, I kindly request that this issue be addressed promptly. I am seeking a resolution, whether through compensation or repair, to rectify the damage caused to my personal property. I would appreciate your immediate attention to this matter and a response outlining the next steps. Should you require any further documentation or details, please do not hesitate to contact me. Thank you for your cooperation, and I look forward to your swift resolution of this issue. Yours sincerely, Thesappiriyan Gunaratnam thesan@gmail.com
- Calgary-Dubai
- Economy
- Desired solution
Philip Agustinus P
Verified | Jan 7, 2026Milano-Jakarta
Economy
Successful claim
We arrived in Doha around 06.00am from Milan. The next filght from Doha to Jakarta should be 08.45, we already bought the tickets from long before, but denied boarding because of overbooked (admitted by the Qatar Airway staffs). Before, they want to give us ticket on 02.30am the next day. Following an intense debate, finay they give us the flight to Jakarta on 18.35, to be arrived in Jakarta in the morning the next day. I'm a doctor that should be doing a few surgeries in the morning, so I need to reschedule the surgeries. We lost our precious time doing nothing in the airport. And they only give us insignificant compensation, only a voucher for a meal, and a room in the airport to have a rest, not a proper hotel (I still need to have my own expense for dinner).
- Milano-Jakarta
- Economy
- Successful claim
Joyce Bonisiwe R
Verified | Jan 6, 2026Johannesburg-Dublin
Economy
Flight got delayed from Johannesburg for almost 2 hours, that resulted in missing a connecting flight, only to arrive at the airport to be told my name/ our names were not on the flight to Dublin. So we had to stay at the airport for up to 8 hours because all the flights were full we were given vouchers equivalent to β¬23 /80 in Qatar currency, I missed work because I didnβt arrive until 10 pm at night while I was meant to arrive at 6 am in the morning, my day was wasted at the airport. This is the worse experience ever to have to go through. No one cares to explain or have full information about anything. We got told to go to the lounge and rest but upon arrival it was full to the neck, we ended sitting on the floor, tired and exhausted.
- Johannesburg-Dublin
- Economy
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