Qatar Airways complaints: comments, page 2

523 comments

Jamal M

Verified | Aug 12, 2026

Dar Es Salaam-Stockholm

Economy

I had to buy a T-shirt and underpants the day after since all my bags were checked in and we had to sleep in a hotel in Doha and we were alocated to other flight route thru Frankfurt Germany and and then connected again to the last leg of my trip with Lufthansa airways to Arland and arrived in Stockholm on 12th August slightly past 01 at night. And after all that long tiring journey one of my bags got lost and I’m still waiting for it and I made a lost or Delayed bag report at the AirPort and was thru by 03 ocklock ! Very tired. I was suppose to work on 10th and now missed my shift and my pay for the night 13hrs !

Dar Es Salaam-Stockholm
Economy

(0)

Imoisili I

Verified | Aug 12, 2026

Edinburgh-Abuja

Economy

IT WAS A VERY BAD EXPERIENCE, I HAD TO MISS MY VISA APPOINT IN ABUJA BECAUSE I ARRIVED 13 HOURS LATER. SPENT MONEY ON LOCAL TRANSPORT FEEDING AND EXTRA ACCOMMODATION UNFORTUNATELY I DIDN'T KEEP ANY OF THE RECEIPTS AS I WAS REALLY FURSTRATED THAT DAY. I FELT LIKE SUEING QATAR AIRWAYS

Edinburgh-Abuja
Economy

(0)

Lateef Kehinde Y

Verified | Aug 11, 2026

Lagos-Dublin

Economy

On arrival at doha Airport one of Qatar Airways stafff approached me and said you can't go wt this flight because the flight from lagos arrived late and he took me to their counter and issue a new boarding pass for 7am flight .however this flight was also delayed until 2pm .I was delayed for more than 11 hours

Lagos-Dublin
Economy

(0)

Nerie C

Verified | Aug 11, 2026

Manchester-Manila

Economy

Successful claim

Good evening. My name is Nerie Ryan Cordero, and I am submitting a compensation claim for myself and my wife, Michelle Ann Dalisay, regarding our disrupted journey on 14 April 2025. We travelled from Manchester, UK, to Manila via Doha. Our original connecting flight was Qatar Airways QR934 from Doha to Manila, scheduled to arrive at 8:25 AM on 15 April 2025. Our Manchester flight arrived late in Doha, leaving only a few minutes before QR934 departed. When we left the aircraft, Qatar Airways staff were waiting for us and provided new tickets. We were re-routed on QR844 from Doha to Kuala Lumpur and then Malaysia Airlines MH704 from Kuala Lumpur to Manila. This caused us significant inconvenience, stress, and a delay of more than four hours. The Qatar Airways staff member who assisted us explained that there was nothing she could do at that point and advised us to submit a compensation request due to the circumstances. Because of the delayed arrival in Manila, we missed our pre-booked domestic flight to Bacolod and had to purchase new tickets at our own expense. We were also unable to attend our niece’s graduation, an important family occasion. We believe the re-routing and resulting disruption caused us significant financial loss, stress, and personal hardship. We therefore respectfully request compensation and reimbursement of the reasonable additional expenses we incurred as a direct result of the disruption. We ask Qatar Airways to assess our claim under UK261 and/or any other applicable passenger-rights regulations. Our original tickets and boarding passes are attached as supporting evidence. We sincerely hope our circumstances will be carefully considered and appropriate compensation provided. Thank you.

Manchester-Manila
Economy
Successful claim

(0)

Jannat F

Verified | Aug 11, 2026

London-Lahore

Economy

I spoken to people in desk they didnt help at all I spoke to them over phone they said make it online complain

London-Lahore
Economy

(0)

Aydin C

Verified | Aug 9, 2026

Nairobi-İstanbul

Economy

On **15 December 2025**, I was traveling on Qatar Airways from **Nairobi (NBO) to Istanbul (IST) via Doha (DOH)** on a single itinerary. My first flight was **Qatar Airways QR1342, Nairobi–Doha**. - Scheduled departure from Nairobi: **01:35 on 15 December 2025** - Scheduled arrival in Doha: **06:35** - Actual departure from Nairobi: approximately **02:20**, around 45 minutes late My confirmed onward Qatar Airways flight from **Doha to Istanbul** was scheduled to depart at **07:45 on 15 December 2025**. The original itinerary therefore provided a scheduled connection time of approximately **70 minutes**. At **03:22 on 15 December**, while I was still airborne between Nairobi and Doha, Qatar Airways emailed me informing me that it had already changed my onward reservation. Without giving me the opportunity to attempt the connection, Qatar Airways removed me from the 07:45 Doha–Istanbul flight and initially rebooked me onto a flight departing at **02:25 on 16 December**, i.e. the following day. When I arrived in Doha, I proceeded directly and as quickly as possible to the gate for my original 07:45 Istanbul flight. I successfully reached the gate while the flight was still boarding. The departure display at the gate still showed **“LAST CALL,”** which I photographed. I also personally observed other passengers continuing to board the aircraft after I had arrived at the gate. Nevertheless, Qatar Airways refused to allow me to board. The reason given was that its system had already removed me from the flight and changed my reservation. Ground staff also told me verbally that Qatar Airways could not guarantee that my checked baggage would be transferred in time. I expressly said that I was willing to board the flight without my baggage and have the bag forwarded later, but Qatar Airways still refused to carry me. After I argued the matter with Qatar Airways staff in Doha, the airline eventually moved me to a same-day flight rather than making me wait until the following day: - Replacement Doha–Istanbul departure: **14:05 on 15 December 2025** - Scheduled arrival in Istanbul: **18:45** I ultimately reached Istanbul approximately **5 hours and 30 minutes later than originally scheduled**. Qatar Airways subsequently confirmed the essential facts in writing. The airline stated that, while QR1342 was still en route, it had proactively reviewed my connection against its Minimum Connection Time requirements and had **reassigned me before I arrived in Doha** because it predicted that I would not have enough time to connect. Qatar Airways also expressly acknowledged in writing that I nevertheless **reached the departure gate while the flight was displaying “LAST CALL.”** It further confirmed that baggage-transfer considerations were among the reasons it did not allow me to board. Regarding the original QR1342 delay, Qatar Airways stated in writing that: “The delay was primarily due to the late arrival of the aircraft from its previous sector, which was itself delayed due to operational reasons beyond immediate control.” It also cited “processing constraints related to immigration authorities and airport restrictions affecting aircraft movements.” My position is therefore that there are two potential bases for compensation: 1. **Long arrival delay:** I reached my final destination approximately 5½ hours late following a disruption Qatar itself described as involving operational causes. 2. **Involuntary denied boarding:** Regardless of the initial Nairobi delay, I actually reached my original Doha–Istanbul flight while boarding was still taking place and personally witnessed other passengers boarding after my arrival. Qatar Airways nevertheless refused to carry me because it had preemptively removed my confirmed reservation while I was still airborne. Qatar Airways has declined to pay compensation, arguing that Turkish SHY-PASSENGER rules do not apply because the journey originated outside Türkiye on a non-Turkish carrier. It has not offered compensation for the denied-boarding aspect of the case either. I can provide supporting evidence including: - the original itinerary and boarding documents; - Qatar Airways' **03:22 rebooking email**, showing that I was removed from the onward flight while still airborne; - a timestamped photograph of the original departure gate displaying **“LAST CALL”**; - the revised itinerary; - the complete written correspondence in which Qatar Airways acknowledges the proactive rebooking and my arrival at the gate during “LAST CALL.”

Nairobi-İstanbul
Economy

(0)

Reagan M

Verified | Aug 8, 2026

Dublin-Durban

Economy

Successful claim

I was denied to board the flight, I was at the boarding gate at 00:45 and passengers were still boarding however I was told to contact customer services as my flight had been changed. The airline changed my flight for Sat 25/07/2026 20:30 Pm to Johannesburg and I had only arrived in durban Sun 26/07/2026 07:15am. This was a major set back as I had a family function to attend on Saturday evening.

Dublin-Durban
Economy
Successful claim

(0)

Manali C

Verified | Aug 7, 2026

Mumbai-London

Economy

Yes it happened I have to rebook my national express bus for reaching home and for longhrs waiting enquiry we were starving so purchased a kid meal at pret

Mumbai-London
Economy

(0)

Busabaduge Anil Fernando W

Verified | Aug 7, 2026

London-Colombo

Economy

As a result, I had to purchase clothing, toiletries, and other essential daily living items in order to continue my holiday and manage my day-to-day needs. These were necessary emergency purchases caused directly by the loss of my luggage, and I request compensation and reimbursement for these expenses in addition to compensation for my lost baggage and belongings.

London-Colombo
Economy

(0)

Kesang Chokey C

Verified | Aug 3, 2026

Zurich-Bangkok

Economy

Successful claim

Hi Yulia, I have been trying to resolve this matter since January 7, 2025, but Bangkok Flight Services (BFS) and Qatar Airways have continuously stalled and passed me back and forth. Because of this lack of cooperation, I am officially handing this issue over to AirAdvisor to pursue at your discretion with the responsible authorities. I am currently unable to submit my documents through your website because the form is frozen. Please find my PIR, flight tickets, and itemized receipts attached to this email. Claim Reference: #702909 Total Expenses: 6,390.70 THB (approx. €166 / $190 USD) Expense Breakdown: For your reference regarding the technical submission issue, my recent email correspondences with Cris Alday is included below. Previous Email Thread with Cris Alday and her reply: “Dear Maricris Estonactor Alday, Because your corporate email server rejects large files, I am splitting my documentation into three separate emails. This is Part 1, containing my corrected PPQ forms. I am writing to demand the immediate intervention of Qatar Airways Corporate Headquarters regarding my baggage delay compensation claim under File Reference: CAS-870722-J5X1J6 (Booking Code: 07D65L). This case—revolving around the severe 17-day delay in delivering my suitcase—has remained entirely unresolved for over 18 months, dating back to 7 January 2025. I have been subjected to an exhausting cycle of administrative delays, repetitive requests, and a constant rotation of different contact persons. Please be explicitly advised that I no longer wish to deal with your third-party ground handler, Bangkok Flight Services (BFS). When I initially provided a clearly itemised list of my expenses, BFS agent Mayuree C. explicitly stated in writing that submitting the completed Passenger Property Questionnaire (PPQ) forms was the final step required to forward my file to the airline. However, after I complied and delivered the signed forms, BFS moved the goalposts. Another agent, Parunyoo J., instantly rejected the file by claiming Page 2 was incorrect. This contradictory shifting of requirements is a blatant, bad-faith delay tactic designed to avoid processing my claim. Your local, automated offer of USD 150 remains firmly and permanently rejected. Under Articles 19 and 22 of the Montreal Convention, the carrier’s strict liability limit for international baggage delays stands at 1,288 SDR. My itemized demand of CHF 933.35 (covering THB 6,209.70 in emergency purchases made during those 17 days and my unused flight sectors) falls squarely within these enforceable legal boundaries. Please note that I consciously kept my emergency purchases moderately low, buying only absolute essentials because I reasonably expected my suitcase to be delivered at any moment based on airline assurances. I instruct Qatar Airways to remove BFS from this communication chain completely, accept this compensation file at the corporate level, and issue written confirmation of my full payout configuration. The remaining receipts and tickets will follow immediately in Parts 2 and 3. I look forward to your direct, written confirmation. Sincerely, Kesang Chokey Chhemorito” Teply to the above email by Cris Alday below: “Dear Mrs. Chhemorito, Thank you for writing to us. We are sorry to learn of the issues with regard to your baggage, as stated we sincerely apologize for any inconvenience that may have been caused. We strive at all times to provide optimal service to our customers, including prompt arrival of baggage and in good condition. You may report your issue online at: https://haqiba.qatarairways.com.qa/Haqiba All baggage issues are addressed, handled and settled to conclusion by the relevant airport team only. Hence, we have forwarded your correspondence to our Airport Services team in Bangkok for their handling. You may also write directly to them at: BKKLLQR@th.qatarairways.com We once again sincerely regret and apologize for any inconvenience caused. We appreciate the opportunity to respond and thank you for your attention. Yours sincerely, Cris Alday Customer Care” Following for your easy references, is the breakdown of my expenses: STATEMENT OF CLAIM – BAGGAGE DELAY & CONSEQUENTIAL LOSSES Passenger Name: Kesang Chokey Chhemorito Booking Reference (PNR): 07D65L Qatar Airways Reference: CAS-870722-J5X1J6 Route: Zurich (ZRH) – Doha (DOH) – Bangkok (BKK) – Chengdu (TFU) – Kathmandu (KTM) Date of Incident: 7 January 2025 1. OVERVIEW OF DISRUPTION On 7 January 2025, I flew with Qatar Airways from Zurich (ZRH) to Bangkok (BKK) via Doha (DOH). Upon arrival in Bangkok, my checked baggage failed to arrive on the carousel. Despite immediate reporting and repeated follow-ups, my luggage was delayed for 17 days. Throughout this period, local ground handling in Bangkok (Bangkok Flight Services / BFS) displayed severe bad-faith stalling, misdirection, and lack of communication, causing severe operational and personal disruption to my onward journey. 2. LEGAL BASIS & DAMAGES CLAIMED Under Articles 19 and 22(2) of the Montreal Convention, Qatar Airways is strictly liable for delay to checked baggage, including necessary emergency expenses, consequential damages, and non-material damage arising from the failure to deliver baggage within a reasonable timeframe. I am formally claiming full reimbursement for the following three categories of damages: A. Essential Replacement Expenses Due to the prolonged absence of my belongings (clothing, toiletries, daily necessities), I incurred essential out-of-pocket expenses: Total Incurred: THB 6,209.70 (Itemized receipts attached) B. Consequential Losses (Unused Onward Travel) Due to the baggage delay and the requirement to remain in location to resolve the lost luggage status with ground staff, onward travel arrangements were disrupted: Unused Onward Flight Ticket 1: THB 5,735.00 (Proof attached) Unused Onward Flight Ticket 2: USD 365.90 (Proof attached) C. Non-Material Damage (Distress & Inconvenience) The 17-day lack of access to personal belongings, combined with bad-faith stalling by ground handlers, caused severe mental distress, disruption, and physical hardship throughout the trip: Distress Claim: CHF 500.00 3. SUMMARY OF TOTAL RECOVERY REQUESTED Essential Expenses: THB 6,209.70 Consequential Expenses: THB 5,735.00 + USD 365.90 Moral/Distress Damages: CHF 500.00 (All supporting documentation, tickets, PIR report, and receipts have been attached to this portal submission.) Thank you Kesang C. Chhemorito

Zurich-Bangkok
Economy
Successful claim

(0)

Reyzel P

Verified | Jul 31, 2026

London-Hanoi

Economy

Claim escalated to airline

No reason given

They refused to offer compensation under ATC restrictions and did not provide any further reason as to why the flight was restricted by ATC and which ATC. They also refused to provide delay certificates for both passengers.

London-Hanoi
Economy
Claim escalated to airline

(0)

Shah P

Verified | Jul 26, 2026

London-Ahmedabad

Economy

Oci not updated as advised we applied for updation and confirmation regarding application with reference number also shown to Manager in email clearly mention thatDear Sir/Madam, Thank you for updating your Passport details in OCI card. Your File-number is USAN0BCAEU26 for all future reference. This is for your information that there will be no restriction for the OCI cardholder to travel to/ from India during the period from the date of issue of new passport till the date of final acknowledgment of his/ her documents in the online system. This is a system generated email. Please do not reply to this email-id. but not allowed to board

London-Ahmedabad
Economy

(0)

David R

Verified | Jul 24, 2026

Manchester-Maputo

Economy

The flight to Doha was delayed. We missed our connection and were diverted to Johannesburg then on to Maputo 6 hours later. No luggage arrived and spent hours trying to sort it out. The purpose of our visit was to attend a wedding so spent the next day shopping for wedding outfits, costing £1121. Luggage arrived 4 days late and had to go to airport to collect it. The return flight was also delayed an had to wait 7 hours in Doha. Not the best experience.

Manchester-Maputo
Economy

(0)

Rebecca Ginette C

Verified | Jul 24, 2026

Tokyo-Barcelona

Economy

Claim escalated to airline

Problems at airport

Dear AirAdvisor Team, I would like to request your assistance regarding a disrupted journey with Qatar Airways and the significant financial losses that my mother and I suffered as a result. Originally, we purchased our flights to Japan through an online travel agency. Before travelling, due to the passing of my grandfather, we were forced to change our travel dates. The agency informed us that the change had to be processed directly with Qatar Airways. Following their instructions, we contacted Qatar Airways and paid all applicable change fees as well as the fare difference for the newly issued tickets. Our outbound journey to Japan was completed without any issues. However, our return flight was cancelled due to the conflict in the Middle East. Although we understand that this may constitute an extraordinary circumstance, the way Qatar Airways handled the situation left us completely stranded and without assistance. At Haneda Airport, there were no Qatar Airways service desks available where we could seek help or request rebooking. We also checked at Narita Airport and found no Qatar Airways representatives there either. We even approached Japan Airlines in the hope that they could help us find an alternative route, but they declined to assist us. With no support from the airline and no alternative travel arrangements being offered, we had no choice but to purchase two new Emirates tickets at a total cost of EUR 1,090.22. These flights were only available to Madrid, as there were no available flights to Barcelona. Once we arrived in Madrid, we had to pay additional transport costs to reach our final destinations: Rebecca: domestic flight – EUR 276.53 Monica: train ticket – EUR 110.70 After returning home, Qatar Airways announced that passengers affected by the disruption could request a refund for the unused flights. We submitted a refund request for the unused return journey in the amount of EUR 1,027.72. Qatar Airways later informed us that they would only refund approximately EUR 472, representing the airline's own charges. They stated that the remaining amount, including agency-related charges, had to be refunded by the travel agency because the original booking had been made through them. Qatar Airways has provided inconsistent and contradictory information throughout this process. While they confirmed by email that we would receive a full refund, their customer service representatives later claimed over the phone that only part of the ticket could be refunded. These contradictory statements have delayed the resolution of our case and left us without the refund that was originally promised. Since then, I have spent countless hours on the phone with Qatar Airways. Many of these calls lasted more than an hour. Each time I was told that my case had been escalated to the relevant department, but no one has been able to provide a solution or complete the refund process. At the same time, I have repeatedly tried to contact the travel agency, but I have received no meaningful response. I would like to know whether I may be entitled to recover: The outstanding balance of the refund for the unused Qatar Airways ticket. The cost of the replacement Emirates tickets (EUR 1,090.22). The additional transport expenses to reach our final destinations (EUR 276.53 and EUR 110.70). And the price of the original return flight that is EUR 1,027.72. SO the total of the refund is: 2505,17 euros. Any other compensation or reimbursement available under applicable passenger rights legislation. I have retained all relevant documentation, including booking confirmations, receipts, proof of payment, correspondence with Qatar Airways and the travel agency, and evidence of the additional expenses incurred. I would greatly appreciate your assessment of this case and whether you are able to represent us in recovering these costs. Thank you very much for your time and assistance. Kind regards, Rebecca Chalot

Tokyo-Barcelona
Economy
Claim escalated to airline

(0)

Fernando S

Verified | Jul 24, 2026

Maputo-Lisbon

Economy

I arrived very tired at my destionation and had to realize my only bag was left behhind in Doha, unfortunately I didnt have much clothes beacuse I relied that Qatar would deliver the lugagge on time. I had to buy clothes beacuse I coudnt be many days wearing the same stuff, I hope Qatar can cover this unfortunate expense. I filled a PIR directly at the airport and few days later my lagguage finally arrived.

Maputo-Lisbon
Economy

(0)

Margaret L

Verified | Jul 24, 2026

Durban-Edinburgh

Economy

Problems at airport

I began the process of claiming compensation and speaking to Qatar in March and it took until June to get the original flight and upgrade to business class refund. I have tried multiple times through live chat and then email to communicate with them and they have now said that they did not tell us to book new flights or that they would refund for this. They did not provide alternative travel or accommodation and at the airport we were told that we would have to find alternative travel and claim back.

Durban-Edinburgh
Economy

(0)

Rebecca Ginette C

Verified | Jul 22, 2026

Tokyo-Barcelona

Economy

Problems at airport

Dear Sir or Madam, I am writing : Rebecca Ginette Chalot Verdugo to follow up on a refund request for booking reference 88PKVE . At the time, we submitted the refund request within the allowed period, more than one month ago. Due to the exceptional circumstances related to the war, we were unable to travel and therefore proceeded with the refund request accordingly the flight of Tokyo Haneda- Doha; Doha - Barcelona. As of today, we have not received any response or update regarding the status of this refund, only a refund of 67,14 euros... and we still not receive the full refund of the return flight of Monica Angelica Verdugo Gazdik and Rebecca Ginette Chalot Verdugo, so I think there is a mistake there.. We kindly ask you to provide us with an update on the current status of this request and an estimated timeframe for its resolution, as this matter has been pending for a considerable period. I try many times.. to call to your call center and not reply and then one time they hang off... Please find atached the proof that our request was accepted and also the receipt of the details concerning our flight back (in pink). We would appreciate your prompt attention to this issue and look forward to your response. Thank you in advance for your assistance. Yours faithfully, Rebecca

Tokyo-Barcelona
Economy

(0)

Aaliya C

Verified | Jul 21, 2026

Dubai-London

Economy

Technical problems

My original Qatar Airways flight from Dubai to London Gatwick via Doha was delayed due to a technical issue discovered during pushback. We remained on the aircraft while maintenance attempted to resolve the problem before eventually disembarking. As a result, I missed my connecting Qatar Airways flight from Doha to London. I then remained at Dubai International Airport for approximately 14 hours before Qatar Airways cancelled my original flight and rebooked me onto the same service the following day. Throughout the disruption there was very limited communication or clear updates from the airline, leaving passengers uncertain about what was happening for many hours. The overall handling of the disruption was extremely poor and this was the worst travel experience I have had. The cancellation delayed my arrival in London by approximately 24 hours and I also incurred additional expenses for food and refreshments while waiting at the airport.

Dubai-London
Economy

(0)

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Anna T

Verified | Jul 21, 2026

London-Doha

Economy

Substandard Customer Service from apparently the World's Favorite Airline

Dear Qatar Airways Customer Relations, I am writing to raise a formal complaint regarding the handling of my damaged baggage claim following my flight from Heathrow to Doha on 8 January 2026, and the unacceptable poor level of customer service I have experienced throughout this process. I am also disappointed that my complaint appears to have been closed without being fully considered and without allowing me a reasonable opportunity to respond to your communication of 15 July 2026. As a senior NHS clinician, I was on call during that period and was therefore unable to respond immediately to your email or telephone calls. I believe it would have been reasonable and professional to allow sufficient time for a response before reaching a final decision. Whilst your correspondence states that Qatar Airways provided appropriate assistance throughout the handling of my claim, this does not reflect my experience as a customer. My concern is not simply the outcome of the damaged baggage claim, but the poor standard of customer service I experienced throughout the process. For almost six months, I was required to repeatedly chase for updates and responses, often receiving only automated replies. I was also asked on multiple occasions to resubmit documentation, including photographs, PPQ forms and compensation forms, despite having already provided the requested information. Most concerning, however, was the repeated failure to acknowledge and act upon my requests to raise a formal complaint. On at least five separate occasions, I clearly requested that my concerns be escalated through your formal complaints process. These requests were consistently ignored, met with automated responses, or otherwise not addressed. As a result, I was left with the impression that my concerns were not being taken seriously and that there was a reluctance to formally investigate the issues I had raised. As a customer, I would reasonably expect clear communication, timely responses and appropriate escalation when concerns are raised. Instead, I found myself carrying the burden of progressing the claim, repeatedly seeking updates and attempting to have my complaint formally recognised. Timeline of Events • 8 January 2026 – Flight from Heathrow to Doha. Suitcase damaged during journey. • 9 January 2026 – Submitted online baggage damage claim and received confirmation. • 11 January 2026 – Requested to provide photographs of damaged suitcase. • 13 January 2026 – Photographs submitted. • 13 January 2026 – Received confirmation that claim was being processed. • 13 January 2026 – Received a second request for the same photographs. • 20 January 2026 – Requested update; received automated response. • 23 January 2026 – Automated response received. • 2 February 2026 – Requested update; received automated response. • 10 February 2026 – Requested update; received automated response. • 11 February 2026 – Requested to complete a PPQ form again despite already having submitted it. Form completed and returned. • 11 February 2026 – Automated response received. • 17 February 2026 – Requested to complete the PPQ form again despite previous submissions. Form completed and returned. • 19 February 2026 – Requested an update and formally requested to raise a complaint; received automated response. • 23 February 2026 – Requested photographs again (fifth request overall) and asked to complete the PPQ form again (fifth submission overall). • 23 February 2026 – Automated response received. • 2 March 2026 – Requested update; received automated response. • 11 March 2026 – Requested update; received automated response. • 11 March 2026 – Offered an alternative suitcase that was of significantly lower quality than the suitcase damaged by Qatar Airways. • 19 March 2026 – Requested update; received automated response. • 25 March 2026 – Requested update; received automated response. • 27 March 2026 – Claim settlement notification received together with request to complete a compensation form. • 29 March 2026 – Asked to complete the same compensation form again. • 4 April 2026 – Requested update and formally requested to raise a complaint for a second time. Resubmitted PPQ form and received automated response. • 13 April 2026 – Resubmitted compensation form for a third time and requested escalation of my complaint for a third time. • 27 April 2026 – Resubmitted compensation form for a fourth time. • 7 May 2026 – Resubmitted compensation form for a fifth time. • 26 May 2026 – Requested update and resubmitted compensation form for a sixth time. Requested formal complaint escalation for a fourth time. Received automated response. • 12 June 2026 – Requested update and requested formal complaint escalation for a fifth time. Received automated response. • 19 June 2026 – Requested update; received automated response. • 29 June 2026 – Requested update; received automated response. • 6 July 2026 – Requested update; received automated response. In addition to the delays and repeated requests for information already supplied, I was advised that I would receive only a percentage of the value of my suitcase because I did not return the suitcase to Heathrow Airport. I live approximately 99 miles from Heathrow Airport, requiring a 4–6 hour round trip, together with approximately £25 in fuel costs and £15 parking charges, as well as the need to take time off work. I consider it wholly unreasonable for a customer to be expected to incur these costs and inconvenience in order to return a suitcase that was damaged by the airline. Furthermore, advising that failure to do so would reduce the compensation payable felt both unfair and intimidating. I also incurred £154 in telephone charges while contacting Qatar Airways staff in Doha on three separate occasions seeking assistance and updates regarding my claim. Unfortunately, I found those interactions dismissive and unhelpful. The overall experience has significantly damaged my perception of Qatar Airways. My January holiday was a special trip to celebrate my birthday, and I was genuinely excited about flying with your airline and visiting Qatar. Unfortunately, the experience was disappointing from the outset. Upon arrival at Heathrow, we were advised that my seats had been cancelled but my partners had not. Although we had paid to sit together in the upper cabin, we then had to negotiate with your staff simply to secure seats together. On arrival in Doha, I discovered that my suitcase had been damaged. Subsequently, during travel between Doha and Muscat, and on the return journeys, there were repeated issues with flight bookings despite all flights having been paid for which were both stress and anxiety inducing. As a person with a hearing impairment, these continual issues caused considerable anxiety, particularly regarding whether I would be seated next to my partner despite having paid for allocated seating. The uncertainty and repeated problems throughout the journey caused unnecessary stress and detracted significantly from what should have been an enjoyable holiday. I therefore do not accept the assertion that an appropriate level of customer service was provided. A process that requires a customer to repeatedly chase responses, resubmit the same documentation, incur additional costs seeking assistance, and repeatedly request that a formal complaint be raised falls well below the standards customers are entitled to expect from a premium international airline. Whilst I acknowledge that compensation has now been paid in relation to the baggage claim, this does not address the wider concerns regarding the handling of the matter, the delays encountered, the repeated requests for information already supplied, and the persistent failure to properly acknowledge and investigate my formal complaint. I therefore ask Qatar Airways to review not only the baggage claim itself, but also the manner in which this matter was handled, particularly the repeated failure to acknowledge and progress my requests to raise a formal complaint. I would appreciate a response that addresses these concerns directly rather than simply reiterating the outcome of the baggage claim settlement. In light of the circumstances outlined above, I am seeking reimbursement of: • £125 – the full value of my damaged suitcase. • £154 – telephone costs incurred while attempting to progress the claim. I contact Qatar Customer Services yesterday and requested to speak to a manager. I was advised I would be contacted with in 20 minutes and 24 hours later, I am still waiting for a callback.

Overall

customer services

London-Doha
Economy

Loss: €154

(0)

Valerio C

Verified | Jul 19, 2026

Riyadh-Oslo

Economy

I have been trying to contact the Qatar airway customer center via whatsapp but they put in hold for hours without transferring to any operator. The chat on the website is bugged. It’s showing 7’30” waiting time which systematically fail connecting everything resetting the count back to 7’30”. I needed to ask a colleague in Qatar to contact the local customer service which was unable to confirm if the bag was actually loaded on the next flight. Additionally their tracker do not work! Every time I try to put the pir or air tag numbers in the system it was showing “not existing”.

Riyadh-Oslo
Economy

(0)

Constanza T

Verified | Jul 18, 2026

Chicago-Cairo

Economy

Upon my arrival in Cairo, both of my checked bags failed to arrive. A Property Irregularity Report (PIR) was filed at Cairo Airport. Passenger: Constanza Traub File Reference: CAI5061303 Baggage Tag Numbers: AA000535 and AA000536 The baggage tracking website currently shows the status “SUSPENDEDNOOHD,” which does not provide any meaningful information regarding the location of my luggage or the expected delivery date. This delay has caused significant inconvenience, as I am traveling internationally and have been without my personal belongings for several days. I have had to purchase essential clothing, toiletries, and other necessities while waiting for my luggage. I also lost one hotel night, two paid tours, paid transportation and more.

Chicago-Cairo
Economy

(0)

Saravanan K

Verified | Jul 17, 2026

London-Madras

Economy

Refund - Booking Reference: XBx8ef Dear British Airways Customer Relations Team, I am writing to lodge a formal complaint and demand a full refund for the tickets booked under reference XBX8EF.My booking, made in December, was for three family members to travel to India on [Enter Date of Flight]. Upon arriving at the airport today, we faced an entirely unacceptable situation that ultimately prevented us from onboarding our scheduled flight. The details of our grievance are as follows: * **Sudden Flight Change Without Prior Notification:** When we completed our online check-in, we discovered that our flight was to be operated by Qatar Airways via Doha. We originally booked directly with British Airways expecting a British Airways flight. We were never informed of this code-share or operational change prior to checking in. * **Unhelpful Ground Staff:** At the airport, we were told by ground staff wearing British Airways uniforms that we needed to fill out additional government declaration forms. The online application provided for these forms was not functioning correctly, and the OTP system failed repeatedly, causing significant delays. Despite our distress, the staff at the desk refused to assist us in completing the forms. * **Abandonment of the Desk:** After struggling to complete the paperwork, we were instructed to return to the desk within 15 minutes. We returned precisely within that timeframe only to find that the desk was completely abandoned, and no staff members were present to help us secure our boarding passes. * **Lack of Customer Support:** When trying to resolve this, we were met with a frustrating loop of deflected responsibility. British Airways helpline staff instructed us to contact Qatar Airways, while Qatar Airways directed us back to British Airways. As a loyal Blue Member of British Airways, I chose your airline expecting professional service and reliable support, especially when traveling with my family. Instead, we were left stranded due to technical failures, uncooperative staff, and a complete lack of operational accountability between your airline and your partner. All our subsequent travel arrangements in Chennai have now been severely disrupted. Given that we were denied onboarding due to failures on the airline's side and a lack of available staff to process our documents, I am requesting a **full refund** for our entire journey, rather than a partial refund. I look forward to your prompt response and confirmation of the refund.

London-Madras
Economy

(0)

Md Shoufiqur R

Verified | Jul 13, 2026

Dhaka-La Coruna

Economy

I came here for my business meeting with Inditex which date 14th July morning time . If we not get that baggage then I will be losses my textile business order for future . Which value huge so I request pls do something for my baggage before my meeting schedule. And let me know my baggage tracking status..

Dhaka-La Coruna
Economy

(0)

Aiswarya T

Verified | Jul 12, 2026

Bangalore-Belfast

Economy

Bangalore airport Staff from check- in time informed me that my luggage will come to my final destination (belfast). I reconfirmed it from one of the staff in birmingham airport. One staff from belfast ( delayed baggage query section staff called sandra) told it will come to my home and they will contact me by call or email. But till no one contacted me. I was expecting a home delivery since 2 days, no response.. This is really a bad and stressful experience for me.. I kindly requesting a claim for this. I have extra purchases but i don't have the receipts for that.. Please check all the details and give my compensation as soon as possible.. Thankyou.

Bangalore-Belfast
Economy

(0)

Sumaiyya S

Verified | Jul 11, 2026

Islamabad-Manchester

Economy

So the flight was on the night at 3:30Am but I thought its on the afternoon which is why I missed it. I also didn’t get any messages or emails saying that i have missed my flight which actually caused me so much pain at the airport because I had no clue what’s going on. Then i had to buy another ticket for next day from my own pocket which costed me another 417 pounds and I had to stay at airport as well for 12 hours.

Islamabad-Manchester
Economy

(0)

Bailey Jack P

Verified | Jul 9, 2026

Milano-Auckland

Economy

No reason given

We received an email from Qatar informing us that our flight time had changed from late evening to early morning. This meant an additional night in Milan. After contacting Qatar there was no accommodation/assistance provided. I've attached the receipts below but doesn't include the 30€ train ticket and 30€ taxi that we paid in cash. We had deliberately booked a 12 hour layover in doha as this was going to give us time to leave Doha International Airport and explore the city however due to the change in flight times we have missed this experience.

Milano-Auckland
Economy

(0)

Caroline Ruramayi M

Verified | Jul 6, 2026

Harare-Birmingham

Economy

Subject: Formal Complaint Regarding Additional Charge, Missed Flight, Delay, Missed Connection, Late Arrival, Lost Interview Opportunity, Undue Stress and Wasted Time Dear Qatar Airways Customer Care Team, I am writing to raise a formal complaint and to request full reimbursement and compensation following the serious disruption I experienced during my return journey from Zimbabwe. The disruption was not minor. It caused financial loss, significant stress, wasted time, a missed connection, late arrival and the loss of an important job interview opportunity. I was due to travel back from Zimbabwe and arrive on 17 June. However, when I attended the airport in Zimbabwe for my scheduled flight, I was informed that I needed a visa to transit through Ireland. This issue had not been clearly brought to my attention before travel. I was therefore unable to board my original flight and missed it. I was then directed to the Qatar Airways offices in Harare to resolve the matter. At the Qatar Airways office, I was required to purchase a replacement or amended ticket at an additional cost of approximately £500. I paid this amount because I needed to continue my journey. I consider this charge unreasonable in the circumstances, as the transit issue was only raised when I was already at the airport trying to travel. After paying the additional amount, my journey was still disrupted. The flight was held up in Zambia, which caused me to miss my connecting flight. I then experienced a delay of approximately 12 hours in Doha. As a result, instead of arriving on 17 June as planned, I did not arrive until 18 June. This delay had a direct and serious impact on me. I missed an important job interview with Care UK for the position of Senior Care Assistant Bank. I have attached an email from Care UK dated 18 June confirming that my application was unsuccessful because I did not attend the interview. I wish to make clear that I missed this interview because of the travel disruption, including the issue raised at the airport in Zimbabwe, the additional payment, the hold-up in Zambia, the missed connection, the 12-hour delay in Doha and my late arrival on 18 June. The consequences were significant. I lost time, experienced avoidable stress and anxiety, incurred additional costs, and lost a meaningful employment opportunity. This was especially upsetting because the interview was connected to my employment prospects and future income. Issues Qatar Airways must investigate • Why I was not clearly informed before travel about the alleged Ireland transit visa requirement. • Why the issue was raised only when I attended the airport in Zimbabwe, resulting in me being unable to board my original flight. • Why I was directed to the Qatar Airways office in Harare and required to pay approximately £500 to continue my journey. • Why the flight was held up in Zambia and what caused that delay. • Why the delay caused me to miss my connecting flight. • Why I then experienced an approximately 12-hour delay in Doha. • Why I arrived on 18 June instead of 17 June as originally planned. • What assistance, refreshments, accommodation, communication, rebooking support and welfare support should have been provided during the disruption. • What reimbursement and compensation Qatar Airways will provide for the additional payment, missed flight, missed connection, late arrival, missed interview, lost opportunity, undue stress and wasted time. Compensation and remedy requested I am seeking full reimbursement of the additional approximately £500 I was required to pay. I am also seeking fair and appropriate compensation for the missed flight, missed connection, 12-hour delay, late arrival, missed job interview, lost employment opportunity, undue stress, anxiety, wasted time and overall inconvenience caused by this travel disruption. I ask Qatar Airways to provide a meaningful remedy that reflects the full impact of what happened. The disruption affected my finances, my travel arrangements, my wellbeing, my time and my employment opportunity. I was placed in a difficult and stressful situation through no fault of my own. I also request reimbursement of any additional reasonable expenses incurred as a result of the disruption, including meals, transport, accommodation, telephone or communication costs, subject to the receipts and evidence provided. Formal request: Please confirm in writing that Qatar Airways will reimburse the additional approximately £500 and make a fair compensation offer for the lost interview opportunity, undue stress, wasted time, delayed arrival and wider disruption. I request a clear explanation of your decision and the evidence relied upon. Evidence attached • Booking confirmation / ticket details. • Proof of the additional payment of approximately £500. • Boarding passes / travel documents. • Evidence of delay and missed connection. • Evidence showing arrival on 18 June instead of 17 June. • Email from Care UK dated 18 June confirming the application was unsuccessful because the interview was not attended. • Any receipts for additional meals, transport, accommodation, telephone or other costs caused by the disruption. I ask that this complaint is treated seriously and reviewed by a member of staff with authority to resolve the matter. Please provide a full written response within 14 days. If the complaint is not resolved satisfactorily, I will consider escalating the matter through the appropriate aviation complaint, consumer dispute and regulatory channels. Yours faithfully,

Harare-Birmingham
Economy

(0)

Hayder S

Verified | Jul 6, 2026

Lisbon-Dhaka

Economy

terrible experience of qatar airways

me and my wife and 9 years old son was flying to my home country but unfortunately the flight extend the transit hours more then 13 hours and they did not give any hotel and food on transit which violate EU rule. on there apps i saw if transit is over 8 hours they will provide hotel and food. i have 9 years old kid. so i want justice.

Overall

poor customer service at Doha airport

Lisbon-Dhaka
Economy

Loss: €500
Desired solution

Compensation

(0)

Anthony D

Verified | Jul 3, 2026

London-Bangkok

Economy

No reason given

We were promised a refund and we have still not received this. We found out 48 hours before are flight was scheduled to depart and received no information We only found out when we looked on the Qatar App to book our seats

London-Bangkok
Economy

(0)

Heath B

Verified | Jul 2, 2026

George-Barcelona

Economy

Claim escalated to airline

The airline misplaced all three of my checked bags. Although the first two bags were returned within a reasonable timeframe, the final bag was delayed by nearly an additional week. The last bag to be returned was a sports bag for which I had paid an extra fee, although I am currently unable to confirm the exact amount. I filed a Property Irregularity Report (PIR) in person on the same day the baggage was lost.

George-Barcelona
Economy
Claim escalated to airline

(0)

Sirimevan L

Verified | Jul 1, 2026

Colombo-Dublin

Economy

Since I was waiting at LHR T4 for a very long time without an onward eTicket from QR' I purchased an Aer Lingus ticket to Dublin, proir to QR sent me an email with ane-Ticket confirmation. I claimed for the Aer Lingus ticket and some other expenses. I recived an reimbursement from QR. However, I was informed that I was not entitled to compensation from QR. Please see their email to me. I arrived at LHR on 20th March at 1950 and my connecting flight to Dublin was supposed to be at 0630 on 21st March, but I arrived in Dublin on 21st March at 1700. I was happy to spend the night at LHR (no customer service at that time), but the actual wait from 0630 to 1520 was 8 hours. QR customer service was inadequate and not much helpful. No care was offered at LHR. It was stressful since there was no confirmation of a return flight to Dublin until early in the afternoon.

Colombo-Dublin
Economy

(0)

See detailed ratings

Anonymous member

Verified | Jun 24, 2026

Accra-Guangzhou

Economy

Terrible customer service..

Subject: Formal Complaint and Request for Compensation Due to Flight Delay To Whom It May Concern, I am writing to lodge a formal complaint regarding the significant delay of my Qatar Airways flight due to a technical issue. Passenger Name: MICHAEL ASARE DARKO Booking Reference (PNR): 7IWTWR Flight Number: QR 1423 Date of Travel: 24 Jun Route: Accra – Doha I arrived at the airport as scheduled and was informed that the flight had been delayed because of a technical problem. The delay began at approximately 15:10 and, as of 18:41 I was still waiting at the airport without a confirmed departure time. This delay has caused considerable inconvenience, stress, and disruption to my travel plans. I respectfully request that Qatar Airways investigate this matter and advise me of any compensation, reimbursement, or assistance available under your customer service policies and any applicable passenger rights regulations. I would appreciate a prompt response and a clear explanation regarding the delay and the compensation available. Thank you for your attention to this matter. I look forward to hearing from you soon. Yours faithfully, MICHEAL ASARE DARKO 0241654121 mdarko1533@gmail.com

Overall

Poor customer service

Accra-Guangzhou
Economy

Loss: €600
Desired solution

Compensation

(0)

Bilal A

Verified | Jun 23, 2026

Doha-Cincinnati

Economy

Over 30 hour flight and last leg at JFK American Airlines only offered standby for that day and next, no hotel no alternative 2 hour layover to make connection was lost due to long lines for security screening and customs. I tried renting car but sold out and ended up taking taxi from JFK to LaGuardia which I paid cash for(no receipt) and took a Delta direct flight home that day at 4;55pm Hassle, aggravated, exhausted, stressed does not equal dollar amount I am asking for

Doha-Cincinnati
Economy

(0)

Marianna M

Verified | Jun 22, 2026

Manila-Budapest

Economy

Problems at airport

Dear Qatar Airways team, This is my second attempt to reach you in email and had several attempts to reach you by whats app. Neither my email, nor my whats app messages have ever been answered by your teams. I know it is difficult times for your company, but it has been extremely difficult for us as well as passangers. Myself and my husband has travelled to Manila on 25th February from Budapest, Hungary by flight: QR202 to Doha, Qatar and from there to Manila by QR934. We were supposed to stay in the Philippines until 9th March 2026 and were supposed to leave by flight QR933 to Doha, but withouth any previous notice our flight was cancelled I noticed only on the Qatar website the the flight is cancelled. Based on this I rebooked our flight for the 12th March. On the 11th March this flight was cancelled (QR933). On the 11th March the Qatar system got completely broke, no bookings could be made, no phone lines were available, no emails were answered, whats app messages were also not answered. We basically stuck again in the Philppines without having any information about possible flights. We had no idea how and when we can get home but we did not have any money to buy new tickets from different airlines. On 18th March we could reach Qatar on phone, we were waiting to be put through 60 minutes and had a 20 minutes phone call. During this call we were informed that there are no availabilities until 28th March. After trying to fix this situation were were offered to be put on a relief flight on the 22nd March that can only take us up to BErlin, Germany instead of Budapest, Hungary. WE had to confirm we accept this scenario. We did accept it and we were ensured that this fligth would surely be launched so we bougth our local flight ticket from Purto Princesa to Manila, and also bought from our own pocket a Wizz Air flight ticket from Berlin,Germany to Budapest, Hungary. Despite the promises made on phone and rebookings to this relief flight (booking ref: 7WCX73) this flight has also been cancelled on 21st March. Again 1 day before our journey. As a result we again stuck in Philippines, this time in Manila. During this period we had to pay for several bookings at different hotel, trying to find out how we can survive on our budget. We even asked for help from the Hungarian Consulate, where we were informed that Qatar is a member of One World association (that has never ever been mentioned to us by Qatar) so it would have been the obligation of Qatar Airways to arrange us a relief lane at any of the One World associaton member airlines. The lack of this important information caused us terrible days, tremendous extra cost and fear of how we can get back to our home country. It would have been the task of Qatar Airways to solve the situation as quickly as possible, despite your company did not offer any solution for 3 weeks. When we went in person to Qatar office in Manila and faced them with the information we had regarding One World membership we were offered to be taken home by Philippine Airlines, and Finnish Airways. Hereby I am asking your company to investigate this issue immediately and asking you to come bact to me as soon as possible with a solution for compensating our emotional and financial loss. Looking forward to receive your prompt answer on this matter. Kind regards, Marianna Migh

Manila-Budapest
Economy

(0)

Cara A

Verified | Jun 21, 2026

Doha-Cincinnati

Economy

Unable to make connection due to long lines in security screening and short connection time and American Airlines staff was rude and uncooperative in providing information and accommodation for another flight and only flight available was full and we would be stand by and would wait additional 8 hours and not guaranteed a seat and would then wait til next day in airport for another flight that was not a direct flight that on original itinerary was a direct flight. Had to taxi from JFK to LaGuardia which we paid $70 cash to take a Delta flight directly from LaGuardia to CVG $11 snacks and $40 food $1100 for new Delta tickets home and $2700 for tickets from Larnaca to CVG We were supposed to be at CVG at 1:27pm with another airline didn’t arrive home til 9pm plus aggravation, headache, stress, loss of time Being tired and hungry and stressed Have to be at work next day and no time to relax or unpack

Doha-Cincinnati
Economy

(0)

Anonymous member

Verified | Jun 20, 2026

Casablanca-Doha

Economy

‪+974 5125 5375‬ My phone number

> URGENT: Rebooking Request - Ref: 7IF9OQ > **نص الرسالة (Email Body):** > Dear Qatar Airways, > My name is Aghil Hiba Ms. I am at Casablanca airport. My flight QR1396 today (20 June) at 20:50 is not operating, and I received no notification. > * **Booking Ref:** 7IF9OQ > * **Ticket Number:** 157 2136136718 > My vacation is over, and I must return to my job immediately. Please urgently rebook me on tomorrow's flight (21 June) departing at 15:00. > E-ticket attached. I need an urgent confirmation. > Regards, > Aghil Hiba Ms > My phone number ‪+974 5125 5375‬

Casablanca-Doha
Economy

Desired solution

Other - I would like to be rebooked on a flight departing on 21 May at no additional cost, as the schedule change has affected my travel plans

(0)

Csenge M

Verified | Jun 17, 2026

Singapore-Budapest

Economy

Claim escalated to airline

No reason given

On 1 March 2026, Qatar Airways cancelled flights QR947 (Singapore–Doha) and QR201 (Doha–Budapest), booking reference 7G8VSX. No rebooking, accommodation or meaningful assistance was provided. We were stranded at Singapore Changi Airport with two minor children. We received only a QR code and SGD 15 meal vouchers per person (Burger King). Customer service was unreachable by phone, chat and in person. We were forced to borrow money to purchase replacement JAL flights via Tokyo and Helsinki, arriving 4 days late. Qatar Airways responded with a generic letter (ref. CAS-734284-S5G0Y0) offering no compensation. We have since received 8 formal rejections from authorities in Hungary, Singapore and Qatar. The Hungarian Transport Authority explicitly stated in writing that claims must be pursued through legal action (ref. KÖFÁT/32595-1/2026/LKH, 15 June 2026).

Singapore-Budapest
Economy
Claim escalated to airline

(0)

Arif M

Verified | Jun 12, 2026

New York-Lahore

Economy

We were family of 4 traveled me my wife 2 kids 2 and 3 year old all our medication and urgent use stuff was in our hand Cary which they took on gate at JFK airport. Because of this lost bag I have to reschedule my flight and come back to get our kids medicine . Then I flew back to Qatar airport where I found my luggage after 2 weeks. It was unbelievable stressful holiday which ended earlier in bad way with heavy expenses.

New York-Lahore
Economy

(0)

Mel Oliver S

Verified | Jun 11, 2026

Manila-Walvis Bay

Economy

My personal medicines for diabetes is inside the baggage and my baggage lost so i need to buy medicines until next port singapore

Manila-Walvis Bay
Economy

(0)

Anonymous member

Verified | Jun 10, 2026

Doha-Abu Dhabi

Economy

had a flight from DOH to AUH on 1 June. When I reached the airport, the crew did not allow me to board because the flight was full. How is this possible? I had already booked and paid for my ticket.

Doha-Abu Dhabi
Economy

(0)

Anonymous member

Verified | Jun 9, 2026

Doha-Abu Dhabi

Economy

Successful claim

had a flight from DOH to AUH on 1 June. When I reached the airport, the crew did not allow me to board because the flight was full. How is this possible? I had already booked and paid for my ticket.

Doha-Abu Dhabi
Economy
Successful claim

(0)

Anonymous member

Verified | Jun 9, 2026

Doha-Abu Dhabi

Economy

Terrible and horrible experience

had a flight from DOH to AUH on 1 June. When I reached the airport, the crew did not allow me to board because the flight was full. How is this possible? I had already booked and paid for my ticket.

Overall

Horrible and terrible experience

Doha-Abu Dhabi
Economy

Loss: €2144
Desired solution

Compensation

(0)

Anonymous member

Verified | Jun 9, 2026

Doha-Abu Dhabi

Economy

Terrible and horrible experience

I had a flight from DOH to AUH on 1 June. When I reached the airport, the crew did not allow me to board because the flight was full. How is this possible? I had already booked and paid for my ticket.

Doha-Abu Dhabi
Economy

Loss: €2144
Desired solution

Compensation

(0)

Kaige Z

Verified | Jun 6, 2026

Madrid-Jianyang

Economy

No reason given

We arrived in Doha on QR150 and were told there were no direct flights to Chengdu that day, and we'd have to wait two days for the next flight. However, there was a flight to Beijing three hours later, requiring a transfer to Chengdu. Not wanting to wait two days in Doha, we opted for the same-day trip to Beijing and then Chengdu, meaning we'd have to pay for our own Beijing-Chengdu flights.

Madrid-Jianyang
Economy

(0)

David S

Verified | Jun 5, 2026

Perth-Budapest

Economy

Problems at airport

Our original flight was booked from Perth, Australia, to Budapest, Hungary, with a transit in Doha, Qatar. I bought a hotel package with airport pickup for 3,607 AUD. Due to the Israel-Iran-US war, Qatar Airways cancelled all the flights to Budapest. I asked them to rebook our flight to Rome, Italy instead, without a confirmed onward connection to Budapest. Then I booked a hotel in Rome and bought a private flight ticket from Rome to Budapest, Hungary. Then the flight to Doha, Qatar, from Perth, Australia, was delayed by 4 hours on March 30 and because of this delay, we would have missed our connecting flight from Doha, Qatar, to Rome, Italy. Because of the delay, we lost our private hotel booking in Rome and our flight from Rome to Budapest. Qatar Airways booked a hotel for us in Doha for March 30. Then we asked Qatar Airways to rebook our flight from Doha to Rome through Paris for March 31 so that we could buy a private flight ticket from Paris and fly to Budapest. We had to book another hotel in Paris and then buy a new flight ticket from Paris to Budapest. Upon arriving in Paris our luggage didn't arrive so we had no access to our belongings. We had to manage with very limited items and repeatedly wash and dry clothing in the hotel room, including using a hairdryer for several hours. I asked the staff in Doha to deliver the luggage to Paris, but they sent it to Rome. We arrived in Budapest on the 1st of April, 6pm. Our luggage was later delivered to our home next week, but my wedding shoes went missing. We asked for a refund from Qatar Airways, but they only refunded the stopover in Doha, 237 AUD

Perth-Budapest
Economy

(0)

Anusheel V

Verified | May 29, 2026

Amsterdam-Singapore

Economy

Claim escalated to airline

Problems at airport

The flight was delayed due to short supply of deicing liquid at Schiphol airport and Qatar Airways couldn’t manage to get the plane de-iced on time. The response given by Qatar Airways for my claim to them earlier was an excuse of weather condition where as the weather conditions were fine that day and airplanes were flying but it was lack of preparation at Schiphol airport that caused this delay. This was also reported in global news and lot of passengers were impacted including myself due to this.

Amsterdam-Singapore
Economy
Claim escalated to airline

(0)

Victor A

Verified | May 28, 2026

Manila-London

Economy

No reason given

So basically we got our flight from Manila cancelled and they never offered us a replacement flight , not only that we had to come back to our jobs as we were losing income and we had to travel to Singapore and then to the uk out of our own pocket . They refunded the original ticket about a month later and wasn’t even full amount that I paid just a disaster

Manila-London
Economy

(0)

Muhammed M

Verified | May 27, 2026

London-Kochi

Economy

I am writing to formally lodge a serious complaint and demand a full refund of £395.40 for additional expenses forced upon me on Sunday, 24-May-2026. I missed my original flight due to airport infrastructure failure completely outside of my control, and I was subsequently charged an exorbitant fee to be downgraded to a lower-quality airline. Booking & Ticket Details: Original Booking Reference (TravelUp): 4035734 Original Ticket Cost: £426.98 New Rebooked Ticket Number (Qatar Airways): 157 2136824980 Total Extra Fees Paid at Airport: £395.40 (£380.40 fare difference/penalty + £15.00 service fee) 1. Description of Incident (Heathrow Transit Failure) On May 24, I completed my online check-in ahead of time. However, the internal airport transfer train system running from Terminal 2,3 to Terminal 4 at Heathrow Airport experienced severe delays. Despite this unexpected transit breakdown, I managed to reach the Qatar Airways desk area approximately 1 hour before the scheduled departure time of flight QR110 (15:35). Had the ground staff made a genuine, reasonable effort to facilitate my boarding, I would have easily made the flight. Instead, the staff refused to assist me, leaving me stranded. 2. Involuntary Airline Downgrade & Financial Penalty To reach my final destination (Kochi), I had no choice but to pay an additional £395.40 at the airport to be rescheduled onto the later 19:25 flight (QR12). Worse yet, the travel experience provided did not match what I paid for: What I booked and paid for: A premium, full-service travel experience with Qatar Airways for both legs of the journey (London to Doha, and Doha to Kochi). This premium service is the sole reason I chose this specific ticket through TravelUp. What I was actually given: On the rescheduled route, the second leg from Doha to Kochi (QR4782) was operated by IndiGo, a low-cost budget airline. The experience on the IndiGo flight was highly unsatisfactory and vastly inferior to the Qatar Airways service I originally purchased. It is entirely unacceptable that I was penalized £395.40 out of pocket, only to be downgraded to a budget carrier. Requested Resolution: I have been heavily penalized twice for a situation that was not my fault. I expect TravelUp to urgently coordinate with Qatar Airways to remedy this situation. I am requesting: 1. A full refund of the £395.40 rebooking and service fees. 2. Direct compensation for the involuntary carrier downgrade from Qatar Airways to IndiGo. I am attaching both tickets for your reference I have attached my original TravelUp E-ticket and the new Qatar Airways electronic receipt showing the exact breakdown of the unfair charges. I look forward to your swift investigation and response. Sincerely, Muhammed Hisham Makkadayil Address: 38 Rodyard Way, Coventry, CV1 2UD Email: hishammkd@gmail.com Phone: +447436401499 +918593985606

London-Kochi
Economy

(0)

Samuel Lim S

Verified | May 25, 2026

Kuala Lumpur-London

Economy

No reason given

Hi, the flights have been cancelled in a total of 17days and stranded in Kuala Lumpur without the QATAR AIRWAY SUPPORT! No accommodation or meal allowance offer for 17 DAYS! I am here to submit a claim as follows with details Original Departure date: 15th March 2026 - KUL TO DOHACANCELLED Changed to: 29th March 2026 - QR845 KUL TO DOHA CANCELLED Changed to: 31st March 2026 - QR853 KUL TO DOHACANCELLED Changed to: 1st April 2026 - QR853 KUL TO DOHA CANCELLED FINAL Date: 2nd April 2026 QR 845 KUL TO DOHA (17 DAY later)

Kuala Lumpur-London
Economy

(0)

Afsheen A

Verified | May 25, 2026

London-Doha

Economy

I hv called airline I hv been told last day ur flight has been cancelled until further notice and I couldnt fly after that when I offered it was later on after 17th March and then my planned holidays were few left so there was no point to fly

London-Doha
Economy

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

Qatar Airways complaints: comments, page 2

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