Qatar Airways complaints: comments, page 9
523 comments
Sohail N
Verified | Jan 5, 2025
Economy
Airlines stay long no help on airport duha
My flight 18 hours stay in duha airport I'm going all countrs but any one can't help me. Long stay airline not provide male and hotel room I'm carrying the all airport but no person help me my Qatar Airways experience very badly
- Economy
Kyan H
Verified | Dec 28, 2024London-Colombo
Economy
Technical problems
Flight QR5942 on the 12th December from Heathrow had a delayed departure of several hours ( 3-4). βBritish Airways for Qatarβ advised us that it was due to a technical fault. As a result we missed our connecting flight from Doha to Colombo QR0664 which was due to depart at 01:35 on 13th December - see booking summary. The only availble next flight was over 15 hours later QR658 which departed at 18:45 on the 13th December which we were put on. So as a result we missed a whole day of our holiday and also had to pay β a no show chargeβ at the Hotel of Β£167.94 We had to cancel plans that weβd made for the first day of our holiday as a result of this delay. We were provided with meal Vouchers and use of the lounge at Doha airport during the 15 hour wait. We were not provided with anything on the British Airways flight while we waited for several hours in the plane. They advised us of the delay once we were on the plane.- London-Colombo
- Economy
Nazifa M
Verified | Dec 26, 2024Riyadh-Manchester
Economy
Technical problems
We lined up to check in, but check in desk would not open. Would not tell us if flight was cancelled or delayed. 2 hours later they sent us downstairs to the office to find out what is happening. Waited until the next day 6am to get rebooked on another flight after 24hours. They just a very late email saying your (original) flight has been cancelled. After insisting they booked us a hotel. We missed a day of work due to the cancellation and arriving a day later. 17th April after 10am- Riyadh-Manchester
- Economy
Ismail F
Verified | Dec 26, 2024Duesseldorf-Abu Dhabi
Economy
Successful claim
Technical problems
My first flight was delayed by more than 3 hours, when asked why they kept saying technical reasons without elaboration. I got to qatar late and missed my flight, they offered a hotel and a flight the next day which meant that i would be traveling for 30 hours. i changed it to the next one and had to wait 6 hours (QR1040) which was also delayed by 30 minutes and arrived at 4 am 10 hours later than i was supposed to and missed the family reunion going on that evening- Duesseldorf-Abu Dhabi
- Economy
- Successful claim
Kaio S
Verified | Dec 23, 2024Economy
Aircraft change, different cabin, lack of resolution
I specifically booked my flight with Qatar Airways for the Qsuite experience. After an operational aircraft change, Qsuite was no longer available on my flight. I spent hours contacting customer service, offering over 10 alternative solutions, including changing my departure airport to Madrid. Despite my flexibility and effort to resolve the issue, all my proposed solutions were dismissed or ignored, even though flights were available for booking online. I took screenshots of seat availability in both Qsuite and First Class during this process, which shows that Qatar Airwaysβ claim of βno availabilityβ was false. Instead of providing a solution, your team has repeatedly tried to force me to fly on a subpar plane and cabin, which I would never have booked or paid for at the premium price I was charged. This experience has been frustrating, unprofessional, and entirely unacceptable. I demand immediate action to resolve this issue and ensure I receive the level of service I paid
- Economy
Renata R
Verified | Dec 21, 2024Vienna-Denpasar
Economy
Successful claim
No reason given
I had a flight from Vienna to Denpasar, connecting through Doha. I also had a separate ticket from Denpasar to Brisbane. The flight from Vienna to Doha (QR190) was schedule for 9:00am on Mon, 2 Dec 2024. The scheduled arrival to Denpasar was at 08:15am on Tue, 3 Dec 2024 with QR964, then a flight onward from Denpasar to Brisbane at 3:00pm with Virgin Australia (VA48). The flight from Vienna was delayed, causing me to miss my connecting flight in Doha. While Qatar Airways rebooked me on the next scheduled service, QR962, I arrived to Denpasar after 5:25pm, missing VA48. I had to book the next available flight to Brisbane at 9:30pm with Jetstar (JQ60). I was supposed to arrive to Brisbane at 10:55pm on Tue, 3 Dec 2024. I ended up arriving at 5:20am on Wed, 4 Dec 2024. I already contacted the airline. According to them, the flight was affected due to Air Traffic Control.- Vienna-Denpasar
- Economy
- Successful claim
Sushant P
Verified | Dec 20, 2024Economy
My luggage has been damaged and I want to complain about it.
When I collected the luggage at the Santiago airport. So the entire wheel of one of my luggage bags was damaged.I have to complain for that.I hope you will help me completely.
- Economy
- Loss: β¬70
- Desired solution
Peter H
Verified | Dec 18, 2024Dallas-Fort Worth-Doha
Economy
Food and food and food service was terrible
I booked an overseas flight for my wife and I to Thailand that cost $10,000 (1 way) It turned out to be the worst flight in our entire experience. Seating was fare but dirty. An old slipper was left on the floor where I sat. I should have taken a picture of this. I was going to use the headset to watch a movie, but the headset was dirty so I didnβt use it. The flight map stopped working before take-off, so people couldnβt see where in the world the plane was. The food is the reason for this review and future cancellations. My wife ordered a cheeseburger and it turned out to be extremely salty. It was inedible, so my wife sent it back because she could not eat it. The french fries (we think they were French fries) were soggy and unrecognizable (see picture) The stewardess asked her if she wanted something else. My wife agreed to a beef dinner because the stewardess recommended it. The piece of meat was uncooked and stale. (see picture) We think the stewardess was retaliating and deliberately gave her a bad piece of beef. Now the stewardess recommended a chicken sandwich. Since my wife was hungry, she gave in and said ok. Finally they brought my wife a chicken sandwich. Very little chicken on only one piece of STALE,HARD BREAD. (see picture) After a lot of thinking, we think the stewardess was racist and didn't like my wife because she was from Thailand. My food was a diabetic meal. When the salad was delivered, I didnβt know what it was. When the main course it was delivered, I did not recognize it as food, but I think I found a piece of chicken amongst the unrecognizable stuff and tried it. It was very small and I ate some, but strong spices were used and couldn't finish it. It seemed like the staff did not like us possibly because we did not come from the Middle East. We really felt it was retaliation. We both finally told them not to bring us anything else and pushed the DND buttons. However, they kept asking us if they could bring something else. Now, it was like harassment. I finally cancelled our return flight and presently looking for another airline. We were charged $260 fee for the cancellation. I thought I read somewhere that cancellations were free. The food is the reason for this review and future cancellations. This is NOT a top airline... We DO NOT recommend scheduling a flight with Qatar.. YOU WILL BE Disappointed.
- Dallas-Fort Worth-Doha
- Economy
- Loss: β¬260
- Desired solution
Roona Mary G
Verified | Dec 17, 2024London-Kochi
Economy
Misbehaviour of staff at airport
I have a flight on 17/12/2024from London Gatwick to Cochin. At airport check in baggage weight was excess that we know because we checked the baggage weight at airport before check in. At the counter the staff I don't know her name with two other colleagues the baggage excess told us 38kg first then told 20kg when we argued her she was shouting at us. Two of them was laughing at us when my husband told them to recheck the baggage weight. So rude behavior and finally the weight came down to 8kg.its was the staff who miscalculated it when we asked her she was showing up her face no apologizing for wrong calculation. Is this way the staff should behave. Very unhappy with the check in baggage service. Their is no name badge to see the names it's very shameful. One of staff told that I don't know to behave is that the way Qatar Airways teaching the staff to behave to customers when they are coming for check in baggage. So bad first time in my life I have got bad experience from a service. We paid 8kg for two flights also. I don't know is that the way to pay any way we paid and got a bad service.- London-Kochi
- Economy
- Loss: β¬250
- Desired solution
Michelle R
Verified | Dec 16, 2024Manchester NH-Phuket
Economy
The special assistance was so poor we missed our flight.
We had arranged special assistance for my husband in Doha, they took so long we missed our connecting flight, we had 1:30 transfer time they took so long to get us to the flight we missed it. Then we had to wait 14 hr in an uncomfortable room, we were offered food vouchers that nowhere accepted. On return I paid for seat upgrades that we never received. I have complained 10 weeks ago and the response has been wait and wait then saying that we only left 45 mins transfer time which is incorrect and not answered anymore of my complaint.- Manchester NH-Phuket
- Economy
- Loss: β¬100
- Desired solution
Apology / Voucher
William W
Verified | Dec 13, 2024Manila-Edinburgh
Economy
In flight entertainment was not available for part of the fl
The cabin was very noisy during the flight due to a crying child so I was unable to sleep. I decided watch a movie however for around four or five hours the in-flight entertainment was ot available. Furthermore it did not operate properly for the entire flight. Also on arrival at Edinburgh the rest of our group received their suitcases, however my suitcase was the last one to appear on the belt. Most passengers had left the baggage hall. On retrieving my suitcase the padlock on it had been smashed and someone had been inside my suitcase. There is nothing missing as far as I can tell but this is totally unacceptable. If they wanted to see inside my suitcase, this should have been done at the airport in my presence. In addition to this, I am still awaiting a response to a complaint I made regarding our outward journey related to a 12 hour delay to our flight to Manila, and how poorly we were treated at Doha Airport. This is my first trip with your airline and I have to say I am not encouraged travel with you again anytime soon. For reference my name is William White, booking reference was W2LIQL, ticket number 157-1307610922. I trust you will respond to this complaint, and at the very least offer some level of compensation for the entertainment system not functioning on our flight QR031. Thanks.- Manila-Edinburgh
- Economy
- Loss: β¬193
- Desired solution
Ilya V
Verified | Dec 9, 2024New York-Moscow
Economy
Overcharged luggage
I am a Gold status frequent flier with Qatar Airways( next flight in December will become Platinum). On my Privelege dashboard it clearly states I can take an extra suitcase or 20kg extra weight. No limitations, asterisks, precautions whatsoever are stated about certain routes, where this does not apply. How is the customer to know this, if it is not stated right next to the privelege description? I chose to load extra weight 7 kg and was foced to pay in New York the $75 fee . Agent refused to honor the written statement on my profile, which said nothing about any charges. It is a clear "Bait and Switch" approach by the airline. I filed a complaint with the Airline and got a blowoff answer from Qatar after several weeks, refusing to reimburse me. I wrote this on Facebook, and was immediately approached by fraudsters from QA facebook page, claiming to be their customer service and trying to get you to give them your contact info and then credit card info ( supposedly to issue credit for the inconvenience). The were pressuring me to give them the charge code that came in on my phone. Beware of fraud, which is not addressed by Qatar Airlines whatsoever on Social Media. Do not write DM or give your phone number to those who claim to be with customer assistance. They are in Africa and are well versed in misrepresenting Qatar Airways. Glad my Visa and AMEX immediately flagged them as fraudulent charges and I had to have my card replaced, while overseas. Major headache.
- New York-Moscow
- Economy
- Loss: β¬75
- Desired solution
Expenses reimbursement
Apology / Voucher
Pauline T
Verified | Dec 7, 2024Manchester-Phuket
Economy
Successful claim
Technical problems
The flight from Manchester to doha was delayed due to technical fault causing us to miss our connection to phuket causing us to be 12 hours late arriving in phuket- Manchester-Phuket
- Economy
- Successful claim
Rubina A
Verified | Dec 7, 2024Karachi-London
Economy
Karachi Airport
WVLFII, I had cricket bat, the manager would not allow me, and asking for 200$. Army officer said they should allow you. I requested him to allow me to take it. It's for my son, who's playing for team. I had for call the member of the family to come and pick it up. This is the image of the manager.
- Karachi-London
- Economy
Pricilia Shinta D
Verified | Dec 6, 2024Tokyo-Casablanca
Economy
Delayed Baggage
I departed on November 22 from Narita airport. The lady staff in Narita airport told me that my luggages go directly to Morocco. I was supposed to arrive in Morocco on 23 November 2024 with Qatar Airways, but somehow I couldn't continue my flight from Kuala Lumpur to Doha, and missed my flight. When I arrived in Morocco, I could not find my luggages. When I contact Malaysian Airlines, they informed me that my luggages are there. I booked one ticket number with you (5XQ7SF) so as per world airlines rules , you are responsible to deliver and transfer my lagguage to final destination/airport. My lagguage is your responsibility, it's up to you to contact whatever company or partner you want, it's your business, Iam requesting my luggage in casablanca as per terms of my booking ticket with you. You are the company I paid for my luggage to be in casablanca , and you have received my complaint. as per my booking reference options and terms with qatar airways , I paid you for a passenger and my 2 luggages , and having opted for my lagguage automatically transferred between connecting flights , it's you guys who have been paid to get my luggage to casablanca , even if I miss my passenger seat for some reasons , now today my lagguage are not in casablanca is your fault , and ( correct me if iam wrong ).- Tokyo-Casablanca
- Economy
- Loss: β¬500
- Desired solution
Other
Ludmila S
Verified | Dec 6, 2024Prague-Kuala Lumpur
Economy
Successful claim
Technical problems
Z letiΕ‘tΔ VΓ‘clava Havla jsme dne 19.11. t.r. mΔly odletΔt na poznΓ‘vacΓ zΓ‘jezd, kterΓ½ zaΔΓnal v Kuala Lumpur a pΕidat se tam ke skupinΔ. Po dlouhΓ©m ΔekΓ‘nΓ na letiΕ‘ti a mnohokrΓ‘t hlΓ‘Ε‘enΓ½ch informacΓ o zpoΕΎdΔnΓ letu, nakonec leteckΓ‘ spoleΔnost let zruΕ‘ila. NabΓdla nΓ‘m let aΕΎ druhΓ½ den rΓ‘no. Na zΓ‘kladΔ tΔchto udΓ‘lostΓ jsme pΕiΕ‘ly o jeden den naΕ‘eho poznΓ‘vacΓho zΓ‘jezdu. LeteckΓ‘ spoleΔnost po zruΕ‘enΓ letu nΓ‘m nabΓdla pΕespΓ‘nΓ v hotelu, coΕΎ jsme pΕijaly. jelikoΕΎ ani jedna z nΓ‘s nenΓ z Prahy. LeteckΓ‘ spoleΔnost nΓ‘s informovala o tom, ΕΎe si mΓ‘me uchovat ΓΊΔty za taxi, kterΓ© nΓ‘s vezlo na nucenΓ© ubytovΓ‘nΓ a nΓ‘slednΔ pak zpΔt na letiΕ‘tΔ.- Prague-Kuala Lumpur
- Economy
- Successful claim
Ken E
Verified | Dec 6, 2024Brussels-Doha
Economy
Successful claim
No reason given
Original Flight QR 1499 Doha - Kilimanjaro Intl. scheduled for arrival Mon 18 Dec 2023. inbound flight from Brussels to Doha QR 194 delayed, missed connection Outbound QR 1499 Doha - Kilimanjaro redated to next day Tues 19 Dec 19. 24 Hour delay. arrived one day late- Brussels-Doha
- Economy
- Successful claim
Zhi G
Verified | Dec 5, 2024Doha-London
Economy
Random check at boarding gate
The random check at boarding gate experience is very bad. The African security and guy called Danshi are very rude in handling the process of the check. They forced me to open each and every my bag and asked me to remove shoes while he is letting others go inside without check. This is obviously discrimination.- Doha-London
- Economy
- Desired solution
Apology / Voucher
Other
Anonymous member
Verified | Dec 5, 2024Doha-Casablanca
Economy
I still haven't received my baggage it's over a month now
I Waite for my baggage and still haven't received it yet it's almost I month now ever since I arrived here and when looking it's still not showing where it is exactly- Doha-Casablanca
- Economy
Parul P
Verified | Dec 4, 2024Mumbai-Toronto
Economy
Denied
On November 30th, 2024, we had the pleasure of experiencing the inefficiency and lack of communication at Mumbai Airport, courtesy of Qatar Airways and its codeshare partner, Indigo. Upon arrival, we followed the instructions on the screen and headed to section K for Qatar Airways check-in. An airport employee kindly confirmed that we were in the correct line. However, after standing there for nearly 50 minutes, we were informed at the counter that we had been in the wrong line the entire time. It was such a delight to discover, only after this lengthy wait, that our flight was codeshared with Indigoβa detail that, apparently, we were supposed to divine on our own since it was nowhere clearly mentioned on the itinerary. From there, we were left to figure out the correct check-in area ourselves because, clearly, ensuring passengers know where to go isnβt anyoneβs responsibility. When we finally located the Indigo check-in area, the staff there displayed a level of apathy that can only be described as impressive. Despite explaining how we were misled by the earlier staff, they initially refused to open check-in. It took substantial effort and persuasion for them to reluctantly do their job. The manager on duty, Karam, was a true embodiment of unhelpfulnessβshowing zero interest in resolving the situation or understanding the urgency of us making our flight. Eventually, four of us managed to get checked in, but my cousin was treated to a special level of incompetence, being redirected to yet another counter where the staff flat-out refused to check her in. Despite showing all the necessary documents, Karamβs unwavering stubbornness ensured that she was left stranded at the airport. Itβs hard to overstate how frustrating and infuriating this experience was. From being misled by airport staff to encountering rude and dismissive employees at check-in, every step of the process seemed designed to test our patience. As a result of your staffβs negligence, we were forced to rebook my cousinβs ticket at additional expense. I trust that Mumbai Airport, Indigo and Qatar Airways values its reputation more than this experience would suggest, so I expect appropriate compensation for the trouble, time, and unnecessary expense caused by your βamazingβ staff at Mumbai Airport.
- Mumbai-Toronto
- Economy
- Loss: β¬1000
- Desired solution
Selina S
Verified | Dec 2, 2024Colombo-Toronto
Economy
Bandaranaike International Airport Colombo, Sri Lanka
My one piece of luggage was within the required 20kg weight limit. An individual in Quatar Airways uniform placed my handbag and hand luggage together on the scales and said the total weight exceeded the limit for hand luggage. She demanded that I pay US $75 as a penalty or leave my hand luggage behind. After I paid, I was made to empty the contents of my hand luggage into my suitcase, which they proceeded to tag as overweight. I had just attended my father's funeral and told them so. I boarded feeling unhappy, stressed and bullied. I have the receipts to show if required. I tried emailing a complaint with attachments, but my email kept getting returned.
- Colombo-Toronto
- Economy
- Desired solution
Expenses reimbursement
Melfon D
Verified | Dec 1, 2024Dublin-Mopa
Economy
Technical problems
We were never informed what was happening on the flight at the time.Emergency landing was done and we were treated like terrorist when we got of the plane.No proper information was given no wifi even to communicate to our families. Just kept in a room and locked like hostages.I missed my moms special day.- Dublin-Mopa
- Economy
Valentina D
Verified | Dec 1, 2024Zanzibar-Paris
Economy
Assistance Needed for Damaged Baggage Claim
I have been trying to file a claim for my damaged baggage from a flight on November 24 (Zanzibar to Paris via Doha), but your online system is not working, and the Paris office is closed. Could you please advise on how I can proceed with this issue? Thank you for your assistance. Best regards, Valentina Dattwyler Booking Reference Number: NXLKAP
- Zanzibar-Paris
- Economy
Antonio D
Verified | Nov 25, 2024Dublin-Mopa
Economy
Successful claim
Technical problems
Due to some technical problems with the plane, there was an emergency landing in Iraq. I ended up reaching Goa (my final destination) a day late which caused me a lot of inconvenience.- Dublin-Mopa
- Economy
- Successful claim
Jorge C
Verified | Nov 23, 2024Madrid-Denpasar
Economy
Problems at airport
Jorge Casas jue, 14 nov, 13:39 (hace 9 dΓas) para tell-us Dear team of Qatar Airways. This is Jorge Casas passenger or two flights managed by Qatar Airways company. Iβm obliged to put a complaint because there was a delay of more than 4 hours to arrive my final destiny (Bali/Depansar). Having read the rights for European passengers, I kindly ask you to make the reimbursement of 600β¬ as soon as possible to the following account number. Find below the flight details. Thanks J. ββ Beneficiary Jorge Γngel Casas Cardoso IBAN ES90 1583 0001 1190 2507 0181 BIC/SWIFT REVOESM2 Bank address and name Revolut Bank UAB Calle PrΓncipe de Vergara 132, 4 planta, 28002, Madrid, Spain Bank BIK CHASDEFX Captura de pantalla 2024-11-14 a las 13.38.25.png These are the details: Booking number: PC6J9H Q0152 Departure from: Madrid (MAD) Destination: Doha (DOH) 6th November Departure time: 21:50 Final departure time: 7th November 00:50 Q0960 Departure from: Doha (DOH) Destination: Bali/Depansar (DPS) 7th November Departure time: 08:20 Q0962 Final departure time: 8th November 03:05- Madrid-Denpasar
- Economy
Abdurahman T
Verified | Nov 23, 2024Δ°stanbul-Hong Kong
Economy
My flight was canceled after check-in without notice, citing
I recently had an extremely disappointing experience with Qatar Airways that disrupted my travel plans and left me questioning their professionalism. I booked a flight (reference 8RMAAM) for a business trip to Hong Kong using my colleagueβs credit card for payment. The booking was confirmed, and I even checked in and selected my seat. However, the next morning, as I was heading to the airport, I discovered an email informing me that my booking had been canceled due to alleged issues with card authorization. Whatβs frustrating is that neither I nor the cardholder was contacted to resolve this issue before the cancellation. A simple call or notification could have prevented this situation. I had to book another ticket for the following day, which completely ruined my schedule. Some exhibition appointments had to be postponed, causing inconvenience and embarrassment. When I contacted Qatar Airwaysβ customer service, the experience went from bad to worse. The representative I spoke with claimed that their policy requires the cardholder and passenger to be the same personβa policy that was neither stated during booking nor mentioned in the cancellation email. When I pressed further, the supervisor dismissed my concerns and offered no solution. To make matters worse, I used the same credit card to rebook my flight the next day without any problems, proving their explanation was baseless. I also submitted a formal complaint through their feedback section, attaching all the necessary details, but I never received any response. This lack of accountability is unacceptable for an airline of Qatar Airwaysβ reputation. This experience was not only frustrating but also highlighted the inconsistencies in their payment verification process and the poor handling of customer service. If this had been an emergency trip, the situation could have been far worse. I expected much better from Qatar Airways and will seriously reconsider using their services in the future.- Δ°stanbul-Hong Kong
- Economy
- Desired solution
Apology / Voucher
Abdurahman T
Verified | Nov 23, 2024Δ°stanbul-Hong Kong
Economy
"My flight was canceled after check-in without notice, citin
I recently had an extremely disappointing experience with Qatar Airways that disrupted my travel plans and left me questioning their professionalism. I booked a flight (reference 8RMAAM) for a business trip to Hong Kong using my colleagueβs credit card for payment. The booking was confirmed, and I even checked in and selected my seat. However, the next morning, as I was heading to the airport, I discovered an email informing me that my booking had been canceled due to alleged issues with card authorization. Whatβs frustrating is that neither I nor the cardholder was contacted to resolve this issue before the cancellation. A simple call or notification could have prevented this situation. I had to book another ticket for the following day, which completely ruined my schedule. Some exhibition appointments had to be postponed, causing inconvenience and embarrassment. When I contacted Qatar Airwaysβ customer service, the experience went from bad to worse. The representative I spoke with claimed that their policy requires the cardholder and passenger to be the same personβa policy that was neither stated during booking nor mentioned in the cancellation email. When I pressed further, the supervisor dismissed my concerns and offered no solution. To make matters worse, I used the same credit card to rebook my flight the next day without any problems, proving their explanation was baseless. I also submitted a formal complaint through their feedback section, attaching all the necessary details, but I never received any response. This lack of accountability is unacceptable for an airline of Qatar Airwaysβ reputation. This experience was not only frustrating but also highlighted the inconsistencies in their payment verification process and the poor handling of customer service. If this had been an emergency trip, the situation could have been far worse. I expected much better from Qatar Airways and will seriously reconsider using their services in the future. Abdurahman Tilbec Best Regards- Δ°stanbul-Hong Kong
- Economy
- Desired solution
Apology / Voucher
Mohammad Riaz F
Verified | Nov 16, 2024London-Karachi
Economy
Successful claim
No reason given
I missed my connecting flight to Karachi, so I arrived a day late which meant I missed my nephews wedding reception.- London-Karachi
- Economy
- Successful claim
Khawla G
Verified | Nov 12, 2024Doha-Tunis
Economy
Qatar airways
Hi im very very sad about what happened to me my flight in 13july to tunisia it is delay and i have a baby with me 7month and after he take as to the plan AC not working and cant breathe and he put for me oxygen and i screaming a lot because i afraid to much and after for 1 hour i dont now what happent to me i fainted really till now i afraid to much really im very sad- Doha-Tunis
- Economy
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Aleksandar S
Verified | Nov 10, 2024Belgrade-Delhi
Economy
Upon landing in Delhi, we were unable to find our suitcase.
Upon landing in Delhi, we were unable to find our suitcase. We have filled out the form for missing luggage, which we are sending you as an attachmentOur luggage was found and delivered only after 22 days, which is why we had unplanned expenses and all the necessary medical therapy was in the suitcase. That is why we want appropriate monetary compensation.
- Belgrade-Delhi
- Economy
- Loss: β¬800
- Desired solution
Michelle L
Verified | Nov 10, 2024Athens-Doha
Economy
Booked First Class bumped to Economy
There was a safety issue with my seatbelt and no other seats available. I was advised Qatar manager will submit claim but months later waiting for a refund- Athens-Doha
- Economy
- Desired solution
Melfon D
Verified | Nov 7, 2024Dublin-Mopa
Economy
Technical problems
Sudden fault in the airline,no proper information. Landed in Iraq which was also a life threatening and panic situation. We were kept isolated in a packed room like terrorist.- Dublin-Mopa
- Economy
Chris C
Verified | Nov 6, 2024Johannesburg-Larnaca
Economy
Qatar Airways: A Disgraceful Experience That Needs Immediate
Dear Qatar Airways Customer Service, I am compelled to convey my profound disappointment regarding my recent experience with your airline. I upgraded to business class, investing an additional 22,000 Rands, under the expectation of receiving exemplary service. Instead, I have been met with an appalling lack of support during a critical moment. On my way to the airport, I was seized by excruciating stomach pain. In light of this serious condition, I prudently decided against boarding a flight that could have posed significant risksβnot only to myself but potentially costing your airline thousands in emergency scenarios. I promptly contacted your customer service to rebook for the following day, anticipating a modicum of understanding given the circumstances. Instead, I was confronted with an astonishingly indifferent response and faced exorbitant charges merely to change my flight. It is utterly unfathomable that, after paying such a substantial sum for an upgrade, I was met with such callous disregard. The presumption that I would choose to upgrade to business class mere hours before departure for any reason other than an emergency is, quite frankly, ludicrous. I acted in good faith, considering both my health and the airline's interests, yet I was met with nothing but apathy. Moreover, I informed your representative that I now need to apply for a new visa for my destination due to the lack of compromise on your part. This has resulted in significant consequences for me, including the missed opportunity to attend an important business meeting. The repercussions of this unforeseen situation are substantial, and yet there has been no acknowledgment or support from your end. Your team's failure to provide timely support during this health crisis is nothing short of unacceptable. I feel utterly abandoned and disrespected as a loyal customer. The financial loss I now face due to your draconian policies is both unjustifiable and deeply disheartening. Furthermore, the only response I received was a curt acknowledgment of my situation, devoid of any genuine effort to assist or propose a viable solution. I demand immediate action to rectify this disgraceful situation. It is high time Qatar Airways demonstrates a measure of humanity and re-evaluates its policies to ensure that loyal customers are not penalized in times of genuine need. Additionally, I will be sharing this experience with my business colleagues who frequently fly with Qatar Airways in business class, as well as posting reviews that reflect my current dissatisfaction. Your treatment of loyal customers has significant implications for your reputation and future business. If this matter is not addressed satisfactorily, I will have no choice but to consider further action, including the possibility of escalating my complaint to consumer protection agencies I expect a prompt and satisfactory resolution that reflects the respect and value I deserve as a customer- Johannesburg-Larnaca
- Economy
- Loss: β¬2000
- Desired solution
Helen M
Verified | Nov 2, 2024Edinburgh-Kathmandu
Economy
No reason given
We landed 16 hrs later in Nepal than we had booked for, we had to rearrange a trip we had booked in Nepal which did actually work out ok, with no extra fees to pay.- Edinburgh-Kathmandu
- Economy
Sneha P
Verified | Oct 31, 2024Phoenix-Mumbai
Economy
At Mumbai airport found one of my bag wrap in plastic bag
Hello , At final destination I found my blue bag was wrap in plastic bag. It was a brand new American Tourister. I didn't wrap it at 1 st place Phoenix & it was not overweight in plastic bag that's the reason was looking for my blue bag. Not sure where it happened Since I was travelling from Phx to LA , LA to doha , Doha to Mumbai. Few employe at Mumbai near 7 # carosol was also trying to help me. finally, one of them found it. PNR #kwmyuv track # AA0001134667 & AA0001134668 grey & blue bag. I want either a new bag since it's round trip going back to USA on 18 Nov or money to purchase new one.- Phoenix-Mumbai
- Economy
- Desired solution
Adil B
Verified | Oct 29, 2024Hamburg-Karachi
Economy
Wrong Information Given During Check in process
My wife was travelling with my 18 months old son from Hamburg to Karachi having 5 hours of connecting flight from Doha. I was accompanied by my family during the check in process. The staff member told us that we should luggage the baby cart as there are baby carts available at Doha airport. Since my wife has severe back pain, I again confirmed that if that is the case and he is 100% sure about it. He replied that he is 100% sure. When my wife reach at Doha airport she was surprised that there was no baby carts available and the airport staff told that they have removed the baby carts because people does care about them and also because of hygienic issues. Even after requesting for long she was not given any help and she had to carry the baby during her long stay at Doha airport that led to more severe back pain and mental torture. It is the duty of the Qatar airline staff to not miss guide their passengers if they do not have proper information. The air line should also make sure that their staff is up to date with the latest information.- Hamburg-Karachi
- Economy
Romeo C
Verified | Oct 26, 2024Aberdeen-Manila
Economy
Problems at airport
I returned the voucher that airline issued to me because once I had been exit to the immigration that all the expensive alcohol I bought fron heathrow airport has to be confiscated, the reason I had choose to stay inside the airport until next availability of my next Flight to Manila or Clark airport , luckily there is available flight to clark international airport on october 18 at 0140, arrived in Clark airport Philippines 18 oct.at 1630- Aberdeen-Manila
- Economy
Melfon D
Verified | Oct 26, 2024Dublin-Mopa
Economy
Technical problems
No proper information to the passengers and flight landed in iraq and it was a risk to our life staying in that country.- Dublin-Mopa
- Economy
Reece B
Verified | Oct 25, 2024Manchester-Phuket
Economy
No reason given
Our flight from Manchester to Doha was delayed which meant we missed our connecting flight, Doha to Phuket. We was not told what this delay was, we arrived at Doha airport around 7:30 local time and our flight was flying at 7:45. As we entered the airport we was met by a member of staff who informed us we had missed our connecting flight and they would be taking our boarding passes and passports so they could issue us a new route and new boarding passes. Our new flight was at 20:10 that day, flying to a different airport. As we missed this not only did we experience a 14 hour delay we had to take a flight from Doha to Suvarnabhumi airport and then an additional flight from Suvarnabhumi to Phuket. Not only was this extra hassle, stress and tiring, we had lost over a day of our holiday due to delays and additional travel. We were originally supposed to arrive in Phuket on the 8th of October 18:50, however we only eventually arrived on the 9th of October at 12:20. Meaning we lost a whole 18 hours of our holiday, as we was travelling round Thailand, this meant we had lost a day in our first destination Krabi, and we then only had 3 nights instead of 4 in this destination.- Manchester-Phuket
- Economy
Rajendran T
Verified | Oct 25, 2024Doha-Montreal
Economy
I landed at Canada Montreal Airport from Qatar International
I landed at Canada Montreal Airport from Qatar International Airport. After that, when I went to check at the immigration office to get a flight from Montreal airport to Toronto, there was a delay and my flight to Toronto had already left so I had to stop there. When I went to collect my luggage bags and leave I inquired with Qatar Airways and Potters Airways and they said my luggage bags have gone to Toronto airport and they told me to check there. I went to Toronto airport and inquired with Potters Airways and they said they would find the bags and hand them over to me. Six months have passed and still I have not been handed over the luggage bags. Today 24th October 2024 only the certificates which were in my luggage bags have been sent by telegraph service from Montreal Qatar Airways. My clothes and dry food items, my sister's clothes, friend's clothes and medicines were in my luggage bag. No reply about my luggage.- Doha-Montreal
- Economy
Sarah O
Verified | Oct 24, 2024Riyadh-Amsterdam
Economy
Request to Correct Name on Flight Booking
am writing regarding my booking for flight [Flight Number], made under the name [Your Full Name]. Unfortunately, I noticed a small error in my last name (a missing letter). When I tried to correct this through my travel agent, βAlmosafer,β the request was either denied or an unreasonably high fee was imposed. Given that the error is minor, I kindly request your assistance in correcting the name without additional fees. I would greatly appreciate your prompt help in resolving this issue before my upcoming flight.- Riyadh-Amsterdam
- Economy
- Desired solution
Other
Abdul Nasser Q
Verified | Oct 21, 2024Hamburg-Doha
Economy
2.5 hr delay, missed Jakarta flight and lost $1250 jacket
On October 1st, our flight from Hamburg started late and we were left waiting on the plane for over 2.5 hours due to technical issues and "paperwork." This caused us to miss our connecting flight to Jakarta. In the rush, we forgot my wife's jacket on seat 6F. Despite contacting the crew and being assured it would be sent to "lost and found," the jacket was never returned. We waited 8 hours in the Al Maha North Lounge with our 17-month-old baby, who eventually became very ill with a fever over 39 degrees. We requested a bed multiple times but were sent from room to room without resolution. This entire experience has been extremely frustrating. The jacket, a black Cerruti worth $1250 USD, holds significant value. We already sent a complaint email on October 6th but have not received a response yet. We need a response as soon as possible, including the return of the jacket or appropriate compensation.- Hamburg-Doha
- Economy
- Desired solution
Other
Sadia S
Verified | Oct 17, 2024Manchester-Doha
Economy
Successful claim
Technical problems
In this trip we were 5 people including little one and we faced a lot of issues during this trip which are following:- Initially our flight was delayed in Manchester (QR28, 12/09/2024, 3PM) for more than 6 hours because of technical issues and later on it was cancelled and we stayed in hotel We were advised that we will be contacted before 3AM for next flight but didn't hear back and later around 6ish got call from Qatar and they advised that you need to go back airport and we will pay for taxi fare and your flight is scheduled for London Heathrow airport which departs at 8:55AM. It was very stressful because need to catch the flight and we paid Β£40 taxi and we were confirmed on call that you will get back this fare So, catcher the British Airways flight and went LHR stayed there for around) hours to catch next flight for Doha. Because of busy air traffic again flight was delayed for an hour (approximately lost our 3 days in this inconvenience) Finally reached Islamabad Saturday 14 October but our luggage was not sent from Doha. So we filled luggage claim back and needed to come back Islamabad airport on Monday for luggage collection and they advised thy you will get all your expenses back also compensation too. I paid more than Β£220 for taxi because airport is nearly 4 hours far from my house When I received my luggage, it was more stressful moment because one of my bag was completely broken and baby pram was broken too (images attached). The pram was lejoux cabin size approved worth Β£150 also bought new bag which cost was Β£55- Manchester-Doha
- Economy
- Successful claim
Dave P
Verified | Oct 17, 2024Doha-Johannesburg
Economy
Seat Discomfort for duration of flight
Good day My name is David George Peerless (Passport number A04657553) and my wife's name is Jacqueline Louisa Zeegers (Passport number NVBJ34467). We were booked on a return passage from Doha, Qatar to Johannesburg, South Africa on flight QR1377 on 16/10/2024. I was seated in 27F and my wife in 27E. (see pictures below) The seat my wife sat on (27E) was broken and could not recline. After we were airborne and the safety belt light was switched off, the passenger seated in 26E reclined her seat. The passenger in 28E was sleeping on her meal tray. As a result my wife was in huge discomfort and I offered to swap my seat with hers. While i was seated in 27E, the passenger in 26E's seat was 6 inches from my nose and i sat like that for 6 hours. We complained to the airhostess who tried everything to shift the seat I was in (27E) but to no avail. She eventually called a male staff member on board to help but he could also not get a result. This was one of the most horrible experiences i have been through on an airplane and i always thought Qatar airways was the No 1 airline. So it is with sadness that I must report this incident. Incedentally, my original seat (27F) was also broken. Once it reclined it would return to its original upright position and only with brute force did we (the passenger in 28F and the airhostess, manage to get it back to its upright position. I thought it important to report this incident especially if Qatar airways wants to uphold its reputation. Kind regards David Peerless
- Doha-Johannesburg
- Economy
Samia A
Verified | Oct 16, 2024Lyon-Riyadh
Economy
Successful claim
No reason given
LYS-DOH had 7 hours delay, I couldn't catch my connecting flight DOH-RUH and arrived late at work- Lyon-Riyadh
- Economy
- Successful claim
Bradley C
Verified | Oct 15, 2024London-Brisbane
Economy
Successful claim
Take a separate flight to partner get on a different airline at a different terminal with different conections etc. Arrived at destination later than originally thought and got final flight with no sleep.
- London-Brisbane
- Economy
- Successful claim
Marianne G
Verified | Oct 11, 2024Athens-Adelaide
Economy
Successful claim
No reason given
Arrived to final destination 24 hours after expected. Missed a day of work on the 12th of and an engagement party in the 11th at 8pm Adelaide time. Was extremely disappointed at the lack of communication as we werenβt told anything and no information provided why the delay occurred only that they canβt control delays. 56 hours total to get from Europe to Australia including delays and wait times in airports. Not one apology was made by any of the staff at both Athens and Doha on departure or arrival. After arriving at Doha and 9:40pm staff on the ground were extremely rude and provided no information. We waited an additional 4 hours to find out the next step as our next flight was 23 hours away and had only 2 staff members working at the desk with other staff instructing those working at the desk to complete other tasks at the same time which delayed the process. Did not arrive into a hotel until 2am the next morning.- Athens-Adelaide
- Economy
- Successful claim
Lawson C
Verified | Oct 9, 2024London-Hanoi
Economy
No reason given
QR8 was delayed from London Heathrow meaning connecting flight QR976 was a missed connection to Hanoi . This meant a 24hour delay until next flight was available ! Total chaos at transfers and eventually arrived at a hotel 3 1/2 hours later to wait until the flight the following day- London-Hanoi
- Economy
Ajaya Kumar M
Verified | Oct 8, 2024Los Angeles-Kathmandu
Economy
The Entertainment system was not working.
I was traveling in Business class (seat no 6 G). The Entertainment system of the Seat was not working. I have complained it to the attendant, and they tried to solve the issues by resetting the system several times but could not be able to manage. After almost 5 hours, despite of several attempts it started working partially. It was very painful to travel without entertainment system working in a 15 hrs flight. Qatar is my favorite airline, and it was embarrassing to face such issues. I am Chief Executive Officer of Norvic International Hospital in Nepal, and we are prioritizing Qatar Airlines for all possible travels.
- Los Angeles-Kathmandu
- Economy
Kaija L
Verified | Oct 5, 2024Milano-Medan
Economy
I booked a return flight with Qatar Airways from Milan to Medan (4th August 2024 - 21st August 2024) (booking reference and ticket attached), with the booking made through GOTOGATE on Skyscanner's website. Upon arriving at the airport on 4th August, I was informed by Qatar Airways that my name was not registered on the flight, and that there was nothing they could do to help me re-schedule it. I was then told that GOTOGATE had failed to communicate my details to the airline, and I received no prior notification or communication about this cancellation neither from GOTOGATE or Qatar Airways. This issue affected only my departure flight; my return flight on 21st August was unaffected, and I was able to board it without issue. Due to this, I had no choice but to book another flight at my own expense for 5th August, incurring additional costs (additional booking for 5th August also attached). I contacted GOTOGATE, and they informed me that they couldnβt process a partial refund for my departure flight until after I returned to Milan because both the outbound and inbound flights were tied to the same booking number. After returning to Milan, I followed up again, and it became clear that GOTOGATE had not even contacted Qatar Airways or opened a refund request. Despite calling GOTOGATE every week for over two months, I have only been told that they are waiting for a response from Qatar Airways, and the refund request has been repeatedly rejected with the explanation that the booking appears as "used" β even though I only used the return flight. This confusion seems to be caused either by GOTOGATEβs failure to properly communicate the details to the airline, or by delay/lack of details on Qatar side. Every time I call, the GOTOGATE agents advise me that they cannot issue my refund until they receive funds from the airline, which has been an ongoing frustration for me as a customer. Additionally, I cannot manage the refund directly through Qatar, because I booked through an agency, and it's specifically written on their website to manage with the agency directly.
- Milano-Medan
- Economy
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