Qatar Airways complaints: comments, page 11
523 comments
Neil C
Verified | Jul 3, 2024
Brisbane-London
Economy
Bed seat broken in business class
My bed seat malfunctioned on the flight from Brisbane with complete loss of power Unable to turn into a bed which has impacted the quality of my journey unable to sleep crew had to lock into half reclined position Not what I would expect on long haul overnight for 14 hours
- Brisbane-London
- Economy
Bhavya A
Verified | Jun 30, 2024Amritsar-Edinburgh
Economy
Misconnected luggage
Both my flights with qatar airways were delayed by 2 hours and when we reached Edinburgh my luggage was mis connected and i had to face a lot problems.. I had to come to the airport the next day to collect my luggage. My full day got wasted as i was on a holiday.. would want a compensation from qatar for my inconvenience.- Amritsar-Edinburgh
- Economy
- Loss: β¬400
- Desired solution
Kok Siang C
Verified | Jun 29, 2024London-Kuala Lumpur
Economy
No reason given
The delayed flight of QR008 has caused so much of distress for both of us (Kok Siang Chan & Harkirn Bhogal). We have to queue up 3 hours in the Doha - Qatar Airways Customer services to get the boarding pass and were subsequently being told to pick up the boarding passes for the new flight at the gate. In addition we were not be able to sit together as per our orginial booking. The whole journey were ruined.- London-Kuala Lumpur
- Economy
Kiran A
Verified | Jun 28, 2024Huambo-Kathmandu
Economy
Food quality
Hello my self kiran aslami.i used to travel more with other airways but this time i choose qatar airways .this was my first time and food quality was so bad.- Huambo-Kathmandu
- Economy
Mark P
Verified | Jun 24, 2024Doha-London
Economy
Flight cancellation - mechanical issues.
Flight - BKK to LHR with connecting flight at DOH. On the 18th June 2024, QR835 departed BKK on time and with no issues. After circling Bangkok for 2 hours, we was told that we were to return to Bangkok due to technical difficulties with the aircraft. So, once we landed we remained on the aircraft for another 2-3 hours, trying to fix, but eventually we was told that the flight was to be cancelled. As we had been 'stamped' out of Thailand our passports were taken from us by Qatar staff. We was told that our passports would be returned when we checked-in for a replacement flight. Using WhatsApp and talking to Qatar staff (online) I got a replacement flight for 09:05 on the 19th. So the fun part was getting my passport back 40mins before this flight was to depart. My connecting flight from DOH to LHR, via reschedule flight, this was overbooked and which we was told on arrival at DOHA. So instead of leaving DOHA at 12:45pm, I left at 15:45pm. Start to finish I arrived at LHR 14 hours late and NO compensation.
- Doha-London
- Economy
- Loss: β¬300
- Desired solution
Michael L
Verified | Jun 20, 2024London-Doha
Economy
I left my ipad on the flight
I unfortunately left my ipad on a flight. I reported the case via the web form and nothing happened. I repeated the process. Again nothing happened. I called Doha and eventually received an email two months later asking where I wanted it forwarding to. I responded LGW. Nothing happened. I called and emailed. I was told a message had gone to LGW but they did not respond. I complained via the web form. Again no response. I have complained again but FOUR MONTHS later I still don't have it or know when of if I will receive it!!- London-Doha
- Economy
- Desired solution
Other
Khalifa A
Verified | Jun 20, 2024Doha-Moscow
Economy
Doha airport
We boarded the plane twice and he was asked to get off. We got off due to a technical malfunction in the plane, and this caused a delay in our appointments in the other country. Contact 00974 70001181.- Doha-Moscow
- Economy
- Desired solution
Puran Singh S
Verified | Jun 13, 2024Delhi-Los Angeles
Economy
Asylum seekers complaint for your support to board your flDe
Mr puran singh will board your flight on 19/06/2024 at 10.35 from Delhi airport He is asylum seeker Check his bags his son is already put a court case at Artesia los Angeles for asylum with his family he will not come back now he is already visited USA two times.- Delhi-Los Angeles
- Economy
- Desired solution
Other
Kevin W
Verified | Jun 11, 2024Manchester-Bangkok
Economy
i had a flight 10/06/24 manchester to doha qatar QR28
this was delayed by 2 hours making me miss my connecting flight which then left me waiting in airport for over 6 hours until another flight- Manchester-Bangkok
- Economy
- Desired solution
Zahra N
Verified | Jun 9, 2024Tehran-Kano
Economy
I had more than 18 hours layover but they did not give hotel
I was eligible for a hotel and food because I had 18 hours layover. But they didn't even process the visa till when I came to the office. I had to go to 4 different desk just to get my hotel. I arrived I doha at 7.30am I waited for the immigration acceptance for 4 hours. There's no apologies or explanation. They said I should have booked hotel online. Why will I do that? They already know my layover is over 18hours they are supposed to provide visa for the hotel outside. And they didn't even offer a hotel inside and they didn't give me even a bottle of water to show some respect. They just gave me my passport back when I asked them for it. I just wasted 4 hours hungry and sleepy and tired .- Tehran-Kano
- Economy
- Loss: β¬500
- Desired solution
Anbarasan R
Verified | Jun 8, 2024Budapest-Madras
Economy
Highly unprofessional and waste of time
Why are you doing so many checks from the time we have landed in Doha. Not was the case in the onward journey. Felt like treating your customer as a nut - checking the passport and the ticket once again while boarding the bus. Do you think we are security threat - what nonsense it is to check the same with in 3 Mtrs distance. Waiting for the bus. No call out zonewise. Dirty environment at C 85. Showing your mean mentality. Shame on the staff and the Airways. Never will travel in this again and will strongly recommend to everyone not to do so. Unprofessional- Budapest-Madras
- Economy
Tetiana B
Verified | Jun 8, 2024Warsaw-Doha
Economy
Qatar airways irresponsibility
Iβm costumer and member of Qatar airways, resident of Qatar, to my huge disappointment the Qatar airplane is not able to provide good quality services. I overpaid because of their poor customer service at the office, all of their employees telling different information which cost me time and extra expenses.
- Warsaw-Doha
- Economy
- Loss: β¬1100
Gilles G
Verified | Jun 8, 2024Doha-Beirut
Economy
Ticket reimbursement
I have canceled my ticket and was informed that I will be reimburse by 71 euro only. The reimbursement amount did not take into consideration the tax reimbursement
- Doha-Beirut
- Economy
- Desired solution
Refund
Apology / Voucher
Hossein A
Verified | Jun 8, 2024London-Phuket
Economy
Missing my baggage
To who it may concern I have flight with Qatar Airways on 5 June 21.55 To Phuket Thailand. When I arrived they told me my baggage didnβt arrived and itβs will comes next with different flight, itβs was unexpected. Itβs was disappointing for me to flying with Qatari Airways When I get at my Hoyt I had nothing, I have been forced to go to buy personal use such towels shampoos.toothpaste and toothbrush.skin protection. And most importantly my medicine was in my luggage, and I canβt find similar one in pharmacy in Thailand. I bought something different which was not good enough for my health issues You give me lots hassle and problems. You made my holiday hill for me. I am claiming Β£500 pounds Hereβs my booking reference OBBZFS I am willing for outcome of my commitment Kind regards H. AMIRI- London-Phuket
- Economy
- Loss: β¬600
- Desired solution
Nasser A
Verified | Jun 7, 2024Washington-Tehran
Economy
I had frlight from IAD to IKA via Doha international Airport
My flight reference number is LEUFXV , departure date was April 9th ,2014from IAD with connection via Doha International air port TO IKA. During the flight I found out several major problem which I am going to state them one after each other. 1) - In my ticket it was mentioned that I need wheelchair ( I am senior with age of 75 ) from check in up to the cabin seat whereas I was left alone by the gate 20A in IAD where the seat number was assigned for me was 45 K which was on the rear end of aircraft and I had to carry my personal belonging to the end of aircraft and even though there were more than 20 host in the aircraft but neither of them came to help me out which is lack of management and also lack of training . 2)- Flight was 55 minutes late and instead of 9:15 , took off IAD 10:10 PM. 3) Almost after 45 of flight the host start to distribute the food,s tray when I got my try and tried to unwrapped the silver wear I found out that the spoon is dirty and residue of food it was on spoon therefore I called the host and showed her an spoon and she gave me new wrapped silver wear , which is embarrassing for the Qatar Airways and lack of management and Quality Insurance and Quality Control was abvious . 4) Flight from IAD to Doha airport landed by 5:15 P M ( April 10th ) and my next flight check in time was 5:45 and I had only 30 minutes to leave the rear end of aircraft to the gate 7A .when I left the tunnel which was attached to aircraft even though there were several seniors but there were not any body to help them to catch the next flight. I n this stage Qatar Airway on ground host knew how many people were senior and with their gate for their next flight , simply could arrange transportation for them arrival gate to their departure gate, which again lack of management showed up hear. When I got to the gate of 7A( almost in running ) in Doha Airport a nice gentlemen who was wearing green jacket as soon as he saw me and asked me stay calm and relax , he did and came back with a wheelchair and asked me to seat on wheelchair were I was caring my personal belonging on my lap and when we got to the end of tunnel he gave my personal belonging to the host and she assist me to the seat 20J. With all dissatisfaction I request through investigation and also compensation of round trip ticket from IAD to IKA in the year 2025. Thank you for your kind concern and time. d- Washington-Tehran
- Economy
- Loss: β¬900
- Desired solution
Shahid K
Verified | Jun 6, 2024Doha-Houston
Economy
Lost my Luggage, or mishandled my bag.
Dear Sir/Madam, My name is shahid khan, my ticket number is ( E-tickets) 1576675827143c1 Flight from DOH to IAH terminal D. Flight number is QR 713 Date is 05 jun , Departure time was 0750 and arrival time was 15:50 i complaint with the concern person (named was Ulises G) his contact number is 281-233-8366 . in terminal D he told me that somebody took my bag and he already talked to him by call . Mr Ulises told me that today i will receive my bag , but unfortunately i did not received yet. i called many times but its not worked . kindly find out my bag and send to me at my hotel address ( Home towne studio 2130 Highway 6 s, houston, TX, 770771 as soon as possible. In this matter your kind anticipation will be highly appreciated. Thank you your sincerely, shahid khan , mobile no : (+1) 281-779-1857
- Doha-Houston
- Economy
- Desired solution
Other
Olwyn D
Verified | Jun 6, 2024Osaka-Manchester
Economy
There was only 2 staff on economy check in
Check in took 2 hrs, (some people were checking in upto 10 bags, which should not be allowed & also some peopleβs hand luggage was well over 7kg yet we were 2kg over in our main baggage and had to take something out), then we only had 30 min before boarding to get through security, passport control, then shuttle train to terminal. This was very stressful for me & my family, we did not get a chance to enjoy the airport or get something to eat/drink. There was only 1 meal option on flight, chicken! There was a dirty fork left in the seat pocket, so obv flight not cleaned & headset in tv did not work fully. On our connecting flight & also our outbound flights we paid for extra legroom, yet people were cutting through the aisle in front of us, disturbing us watching tv. We raised this with cabin crew & they said this was allowed! I disagree with this as you canβt cut through other rows so why extra legroom rows? We felt we had wasted our money paying for extra legroom & not enjoyable flights- Osaka-Manchester
- Economy
- Desired solution
Pooja K
Verified | Jun 6, 2024Lyon-Hyderabad
Economy
Poor service by Qatar/Indigo for India connecting flight
The flight from Doha to Hyderabad is operated by Indigo. The services are like any other Indigo domestic flight in India, even though it is charged at a premium price of international flight. My origin of journey was from Lyon,France and it was extremely uncomfortable and tiring to travel by Indigo as a connecting flight from Doha. There were no blankets or pillows offered inspite of the flight being at 2 am. No entertainment unit or flight information provided. Qatar seems to be deceiving customers by branding the low budget Indigo flight as Qatar.- Lyon-Hyderabad
- Economy
Freeda H
Verified | Jun 5, 2024Kuala Lumpur-Manchester
Economy
Not streamlime but hinderous in resolving alternative fligh
Dear Qatar Airways, I am writing to express my extreme dissatisfaction and frustration with the recent experience I had with your airline and Mslaysai Airlines. On the 2nd of June, I had a connecting flight with Mslaysai Airlines (MH160) that was delayed, causing me to miss my transfer flight. This delay not only caused major stress and inconvenience for us (three women and a child traveling), but it also resulted in us missing our final destination flight. The entire experience became very stressful and exhausting when your staff members were unhelpful and not accommodating. Initially, when we explained our situation at the boarding gate, instead of attempting to escort us to our original seats, they argued and were unwilling to assist. We were then directed to speak with the service desk to reschedule the flight. As instructed, we spoke to the service desk at C gate, where we were assured that no additional charges would be necessary as the airline accepted responsibility for the delay. We were told that our seats being at the back of the plane caused further delays, and we were asked to go to service desk 6A. When we reached the desk, we spoke to a lady named Radika. After patiently waiting in the queue, she told us she couldn't issue the ticket and that we had to speak with the transfer department at a different location. After finding the department and patiently waiting behind the long queue, the Qatar Airways counter staff were unhelpful and uncooperative, exacerbating the issue. While other delayed customers were being issued alternative flights, we were unfairly asked to purchase a new ticket. Frustrated and unable to resolve this matter, we asked to speak with the supervisor named Ali, who insisted we had to purchase a new ticket and offered no further help. At this point, we were very stressed and worried about the situation and were left with no choice but to speak with the duty officer to get an understanding and solution for ourselves. It was after speaking with the duty officer that we were informed they had contacted Mslaysai Airlines and were waiting for their decision regarding reissuing the tickets. Ultimately, the result was in reissuing the ticket for the next flight without further charge. This situation is unacceptable. Qatar Airways should have taken responsibility for assisting delayed passengers and ensured that we reached our final destination without additional costs or undue stress. There should have been a smooth and streamlined service, but instead, we found the process to be a hindrance and felt vulnerable, almost as if we were being taken advantage of in such vulnerable circumstances. This incident has left us upset and ruined our holiday in Malaysia, which is extremely disappointing as we were planning to return the following year with all family members. As a result, we lost our taxi service in the UK and had to pay extra to arrange an alternative. I am requesting a full refund for the extra expenses incurred and appropriate compensation for the distress and inconvenience caused. Additionally, I am requesting that you fully investigate this matter and provide a detailed explanation of what took place. I look forward to a prompt resolution to this matter. Sincerely,- Kuala Lumpur-Manchester
- Economy
- Loss: β¬110
- Desired solution
Other
Louis R
Verified | Jun 1, 2024London-Bangkok
Economy
Successful claim
Technical problems
I called the airline for more information and they could only tell me it was a technical issue with the aircraft. I got given a Β£10 food voucher but I no longer have that as I spent it and didn't realise I would need it for this. At first, Qatar only gave me this and didn't give me the option of putting me on another flight. I went back to the front desk after a few hours of waiting in the airport to ask them if I would receive another voucher at Doha. It was then that I got offered another flight to Doha with the airline British Airways, paid for by Qatar. I don't know if this affects the eligibility of my claim but I still arrived at my destination over 5 hours late. The new flight they put me on departed LHR at 15:30. I have uploaded that receipt.- London-Bangkok
- Economy
- Successful claim
Viviana M
Verified | May 29, 2024Denpasar-Milano
Economy
Flight from DPS has delayed
The flight from DPS QR965 to Doha has delayed a little so we lost the coincidence flight QR117 to Milan MXP and we were obliged to take the next flight QR123 the next day 29/05. The result was a stopover from 50 mins to 11 hours in Doha- Denpasar-Milano
- Economy
- Desired solution
Refund
Reem A
Verified | May 26, 2024Doha-Athens
Economy
Delay flight QR 207 from Doha to Athens on Saturday 25/05/24
Gate was opened on time and passengers started to check-in the flight, and during that time A/C inside the plane was not working and passengers started to be jammed in the corridor with no air and one of the passenger fainted because of lack of oxygen, when one of Qatar airways employee announced of cancellation of this flight and to be changed with another aircraft which was late for more than 5 hours.- Doha-Athens
- Economy
- Desired solution
Bahareh G
Verified | May 20, 2024Tehran-Barcelona
Economy
Flight delayed,missing flight,wasting the time on chairs
My first flight delayed,for almost 2 hours , so It caused missing the next flight, I was forced to choose another flight,but it was 5 hours later than the first one!!!! All the passengers like me,ahead to barcelona was sleeping on the chairs for 5 hours!!!! And no one did nothing for us about that situation! You can ask about the whole situation!
- Tehran-Barcelona
- Economy
- Desired solution
Refund
View more