Ryanair complaints: comments, page 10
2,633 comments
Anonymous member
Verified | Aug 15, 2026Dublin-Manchester
Economy
Aggressive, untrustworthy staff
I was medical discriminate my check in gate staff. The staff member refused to take my boarding pass and passport when I asked for a manager. Then the staff member verbally assault me and began loudly shouting at me when I moved away from him and I was trying to talk to his colleague. I had to get the airport police involved. The the two staff members changed their story and the staff members who dismissed and assaulted me also use my race to attack me. Please be careful when flying Ryanair most staff are very good but some are not. This seems like the only method to make a complaint about Ryanair? Thank you llThen he and this colleague refused me entry
Overall
Criminal and racist staff 
The general desk manager at arrivals. Excellent manager and person very far and professional. Well done that man.
- Dublin-Manchester
- Economy
Coan M
Verified | Aug 15, 2026
Barcelona-Bristol
Economy
Claim escalated to airline
No reason given
If the flight was not delayed my son wouldnβt have run out of underwear or nappies β¦ the airport had no nappies in his size leading to him wetting himself numerous times.- Barcelona-Bristol
- Economy
- Claim escalated to airline
Tamara T
Verified | Aug 15, 2026Eindhoven-London
Economy
Claim escalated to airline
I was refused boarding because I have a small medical bag and they asked me to merge the bag with my backpack and I said to the assistant that it is impossible because I need my daughter asthma pump I have to have it in my hand. I can't merge it in my small backpack to become one she did not take any notes. I have my sunflower card and no form of remorse. My daughter was screaming. You know it was very disgusting. I've never experienced something like this I have a sunflower car they did not recognise. It did not recognise the fact that my daughter is deaf and the anxiety and there were no form of compassion especially dealing with a minor and a disability and I felt discriminated because I've never come across something like this in my whole entire life I don't even know how to even to recover from this charmer
- Eindhoven-London
- Economy
- Claim escalated to airline
Erika G
Verified | Aug 14, 2026Faro-Liverpool
Economy
No reason given
Just to explain the situation at Faro Airport: once you have gone through security and immigration, there isnβt a Ryanair help desk or assistance counter available. There is only a phone that you can use to contact a Ryanair representative. I called the Ryanair assistant through this phone, and she confirmed that our flight was indeed delayed. However, she said she did not know the reason for the delay because she did not have that information available to her. I also asked her about our right to food and drink vouchers. She confirmed that we are entitled to vouchers due to the length of the delay. She explained that when we purchase food or drinks, the eligible amount should be deducted from the bill, although she could not tell me exactly how much the voucher allowance would be.- Faro-Liverpool
- Economy
Erika G
Verified | Aug 14, 2026Faro-Liverpool
Economy
No reason given
Just to explain the situation at Faro Airport: once you have gone through security and immigration, there isnβt a Ryanair help desk or assistance counter available. There is only a phone that you can use to contact a Ryanair representative. I called the Ryanair assistant through this phone, and she confirmed that our flight was indeed delayed. However, she said she did not know the reason for the delay because she did not have that information available to her. I also asked her about our right to food and drink vouchers. She confirmed that we are entitled to vouchers due to the length of the delay. She explained that when we purchase food or drinks, the eligible amount should be deducted from the bill, although she could not tell me exactly how much the voucher allowance would be.- Faro-Liverpool
- Economy
Irinete L
Verified | Aug 14, 2026Faro-Liverpool
Economy
Claim escalated to airline
No reason given
Just to explain the situation at Faro Airport: once you have gone through security and immigration, there isnβt a Ryanair help desk or assistance counter available. There is only a phone that you can use to contact a Ryanair representative. I called the Ryanair assistant through this phone, and she confirmed that our flight was indeed delayed. However, she said she did not know the reason for the delay because she did not have that information available to her. I also asked her about our right to food and drink vouchers. She confirmed that we are entitled to vouchers due to the length of the delay. She explained that when we purchase food or drinks, the eligible amount should be deducted from the bill, although she could not tell me exactly how much the voucher allowance would be.- Faro-Liverpool
- Economy
- Claim escalated to airline
Adrian R
Verified | Aug 14, 2026Bucharest-Manchester
Economy
I want to make sure the personal that talk to me and my family and caused us to return back home 3 hours drive with a 4 7 and 1 year old with 35 degrees outside get what it deserves - we live in the UK my kids were born there and we hold indefinite settlement status . My kids were awake since 6AM.
- Bucharest-Manchester
- Economy
Jessica C
Verified | Aug 14, 2026East Midlands-Krakow
Economy
Influence by other flights
Dear whom it may concern, I am writing to formally claim compensation under the UK Air Passenger Rights Regulations 2019 in relation to flight FR1940 from East Midlands Airport (EMA) to KrakΓ³w (KRK) on 12 August 2026. The flight was booked and ticketed as a flight to KrakΓ³w (KRK). However, due to the disruption, (electrical fault at Barcelona Airport) the aircraft was delayed and then diverted/rerouted to Katowice Airport (KTW) instead of the booked destination of KrakΓ³w. After arriving at Katowice, passengers had to wait for checked baggage and were subsequently transported by a bus arranged by Ryanair from Katowice to KrakΓ³w. Our scheduled arrival time in KrakΓ³w was approximately 23:00, whereas we did not reach our booked final destination, KrakΓ³w, until approximately 4:00 on 13 August 2026. This resulted in an arrival delay of approximately 5 hours at the final destination specified on our booking. There were four passengers on the booking: 2 adults, 1 child aged 3 and 1 child aged 2. I therefore request compensation of Β£220 per passenger, a total of: Β£880. Please assess this claim under the applicable UK Air Passenger Rights Regulations. In addition to this claim, as the airline had since rejected my eligibility for compensation, and not allowing us to complete the online compensation form on their website, I am also formally challenging Ryanair's decision to reject the claim for compensation on the basis that the disruption constituted an 'extraordinary circumstance'. The airline had since refused our compensation eligibility; reason given was "curfew at KrakΓ³w airport was missed following air traffic control restrictions suffered on previous sectors, outside of the control of Ryanair". I acknowledge that an external airport electrical fault may, depending on the circumstances, potentially constitute an extraordinary circumstance. However, under Article 5(3) of Regulation (EC) 261/2004, the existence of such an event does not automatically remove the airline's obligation to pay compensation. Ryanair must establish not only the existence of the alleged extraordinary circumstance, but also a direct causal connection between that circumstance and the delay, and that the delay could not have been avoided even if all reasonable measures had been taken. At the gate, some passengers were informed that the flight was going to arrive in KrakΓ³w instead of Katowice (It was not a formal communication made clear to all passengers but rather a word of mouth passed on by travellers waiting for further information). This was later communicated by a pilot immediately after departing, that KrakΓ³w Airport would be unavailable at the expected arrival time as it will be closed by the time we land and that the aircraft would therefore be diverted to Katowice. I therefore request that Ryanair reconsider its decision and address the following points: Please provide the precise details of the alleged electrical fault at Barcelona Airport, including when it occurred, how long it affected operations and how it directly caused the delay to my flight. Please identify which part of my approximately five-hour delay was directly attributable to the electrical fault and which part resulted from the subsequent operational decision to divert the flight to Katowice. Please confirm and provide evidence when Ryanair first became aware that KrakΓ³w Airport would be unavailable at the scheduled arrival time. Please explain what reasonable measures Ryanair considered and implemented to minimise the resulting delay. Please confirm and provide evidence whether alternative flights, alternative aircraft, alternative routings or flights operated by other carriers were considered in order to transport passengers to KrakΓ³w at the earliest reasonably achievable time. If such alternatives were considered and rejected, please explain why they were not reasonably available or why using them would have constituted an intolerable sacrifice for Ryanair. Please explain why there was no transparent and clear communication to all passengers at the gate, informing that the flight will be rerouted to a different city. Please explain why Katowice was selected as the alternative airport and provide the basis on which Ryanair considers that this represented the earliest reasonable means of getting passengers to their booked final destination. Under the principles established by the Court of Justice of the European Union, an air carrier relying on extraordinary circumstances must demonstrate that it took appropriate measures and deployed the resources reasonably available to it to avoid the consequences of the disruption, including reasonable and timely rerouting where possible. Furthermore, the fact that passengers were diverted to Katowice does not change the fact that KrakΓ³w was the booked final destination. The time at which passengers actually reached the booked destination following the transfer is relevant when determining the extent of the delay. I therefore request that Ryanair reassess my entitlement to compensation under Article 7 of Regulation 261/2004/UK261 based on my actual arrival at KrakΓ³w. I also request reimbursement of any reasonable expenses incurred as a direct result of prolonged delay. This totals to Β£20. Although vouchers of Β£3.50 per passenger were offered by the airline following the second delay notification received on the airport screens, prior to this taking place we have already purchased some food, drinks and snacks at WHSmith immediately after the initial notification of a flight delay appeared on screens at which point no vouchers were issued (We were traveling with small children and had to prepare just in case hence why we acted immediately - spent around Β£20 paid with a card for which we can provide supporting evidence for if required I.e. screenshot/bank statement and exact time this was purchased). I am requesting for Ryanair to: (a) reconsider the refusal and pay the applicable UK261 compensation together with reimbursement of my reasonable expenses; total of Β£900; OR (b) provide a detailed evidence-based explanation addressing each of the points above, including the precise causal relationship between the alleged extraordinary circumstance and the full duration of my delay and the reasonable mitigation measures considered by Ryanair. For reference I have retained the booking confirmation, boarding passes, evidence of the flight disruption and details of the transportation arranged by Ryanair. I look forward to your substantive response rather than a general reference to βextraordinary circumstancesβ. Yours faithfully, Jessica Chmura Booking reference: [Y3RYQJ] Flight: FR1940 Date: 12 August 2026 Route: EMA β KRK Passengers: 4 Email: Jessica.zemanek26@hotmail.com- East Midlands-Krakow
- Economy
Thomas R
Verified | Aug 14, 2026East Midlands-Rhodos
Economy
The parking at east midlands airport had an issue with their machine and couldn't locate the booking. My partner went to the check in told them what was happening. The staff at the parking on that day are willing to help with my claim as they said it wasn't my fault but a technical error. When I arrived at the desk the advisor refused to let us board as we were 3 mins late due to being held up for over 30 mins. She then refused to find us an alternative flight and was very abrupt and her attitude was terrible she actually enjoyed us being in that position I felt. We then had to book another flight from Birmingham Airport for that day, I had to pay extra parking for Birmingham then when we flew back i had to get a taxi from east midlands to Birmingham to then drive home.
- East Midlands-Rhodos
- Economy
Brendan D
Verified | Aug 14, 2026Beziers-London
Economy
Claim escalated to airline
Problems at airport
The flight was not only delayed for 8 hours but the departure airport also changed from BΓ©ziers to Marseilles. We refused to fly. We are seeking expenses through Ryanair which is in progress but they refused compensation as it was due to bird strike- Beziers-London
- Economy
- Claim escalated to airline
Caroline Miosoti A
Verified | Aug 13, 2026Madrid-London
Economy
3 or 4 things came damaged or broken and I have to pay for train tickets to go and pick the baggage up the next day
- Madrid-London
- Economy
Joyce A
Verified | Aug 13, 2026Manchester-Tirana
Economy
Our family of 3 wanted to travel to Albania using a connecting flight (MAN - Brussels Charleroi then to TIR Albania) However when we tried to check there was an issue because when Modupe tried to check in online it would give her restricted access and said that she needed to check in at the airport but we could check in online okay. However we knew it was because she had a Nigerian passport and she needed a visa however when she tried to put her visa details it would not let her. On the Wizz air flight from Brussels to Tirana it let her check in with her details so she thought it was fine but Ryanair wouldnβt let her check in. When we got to the airport which was very early they told us that she could not check in because she did not have to correct details and that she would not be able to fly from Brussels even if she got there even though she had a visa. They then told her she needed a Schengen visa even though we tried to explain we were not staying in Brussels and only passing through. The only advice we were given was to contact Ryan air because to get a Schengen visa you need 30 days or more before you fly. However she decided that she would have to buy a new DIRECT flight instead but from London so she had to travel from Manchester to London to get a flight to Tirana which caused a lot of inconvenience and wasted time and money. Im confused because why was it not specified that a Schengen visa was needed. Because of this incident the other two passengers on the flight were also almost denied entry on the plan because one of the Ryanair staff decided to check out all 3 of us from the flight instead of just Modupe since she couldnβt get the flight anymore, but luckily the other two members could catch the flight However the flight was delayed by so much time that when they got to Brussels they missed their connecting flight and had to buy a whole new flight which again caused a lot of time and money. By the time the two other passengers arrived in Brussels it was around 10:00-10:30am and because they had to get the next flight by the time they arrived in Tirana, Albania it was around 23:35-00:00 By the time Modupe arrived in Tirana, Albania it was around 9am the next day (22nd of July 9 am)
- Manchester-Tirana
- Economy
Diyana T
Verified | Aug 13, 2026Sofia-Chania
Economy
No reason given
The captain initially told passengers that delay was due to staff shortage and it may last up to three hours. After three hours passengers were told there was no available departure slot and we should wait another hour and a half. After one hour we departed from the airport. The doors were open in Chania at 23:00. During the delay no food and water was provided to the passengers. The crew told us that there is not enough for everybody, so they will not give to anyone. The were selling water and gummy bears. They told us that there is no other food. During the flight sandwiches and lasagna and drinks (including alcohol) was offered for buying.- Sofia-Chania
- Economy
Katie S
Verified | Aug 12, 2026Birmingham-Ibiza
Economy
Claim escalated to airline
There was no communication throughout the entirety of our trip despite numerous attempts to contact the airline, airport and Tui. We spent all of our euros buying essentials so could not go on further day trips or buy any other items we would have liked to purchase. We did not receive any cash allowance to buy any necessities. We spent a disproportionate amount of time trying to contact a variety of places to ascertain where our suitcase was to put our minds at ease, this was time that we could therefore not spend enjoying our holiday. Important medication was in the suitcase, since returning we have still had no contact from anyone. Fortunately, we spotted our suitcase in a pile on arrival to Birmingham airport but there was no member of staff around to help us or direct us. We had to pay Β£109.49 to have the suitcase in the first place.
- Birmingham-Ibiza
- Economy
- Claim escalated to airline
Hameed Ul H
Verified | Aug 11, 2026Catania-Villafranca
Economy
Flight Cancellation β β¬259 Refund & Expense Reimbursement
Dear Ryanair Customer Support, I am writing to formally complain about the cancellation of my flight FR5017 from Catania (CTA) to Verona (VRN) on 11 August 2026. Ryanair informed me that the flight was cancelled due to volcanic ash. As a result of the cancellation, I had to arrange alternative transportation myself in order to reach my final destination, Bolzano. The alternative travel expenses I incurred were: * Catania β Messina: β¬9 * Messina β Napoli: β¬38 * Napoli β Bologna: β¬61 * Bologna β Bolzano: β¬61 Total alternative travel expenses: β¬169. The original Ryanair ticket cost β¬90. I am therefore requesting: 1. A full refund of my cancelled Ryanair ticket: β¬90 2. Reimbursement of my reasonable alternative travel expenses: β¬169 Total amount requested: β¬259. I have attached the Ryanair cancellation notification and the relevant tickets/receipts as evidence of these expenses. I respectfully ask Ryanair to review my complaint and reimburse the eligible amount. If any part of my claim is refused, please provide the specific reason and the applicable rule or policy supporting the decision. Thank you for your assistance. I look forward to your response. Kind regards, Hameedul Hassan Flight FR5017 Catania β Verona 11 August 2026Overall
- My flight was cancelled at short notice due to volcanic ash, and I had to arrange and pay for alternative transportation myself to reach my final destination in Bolzano. I incurred β¬169 in additional travel expenses and am also requesting a refund of my β¬
- I appreciate that Ryanair informed me about the cancellation and provided information about the available re-routing and refund options. I hope my claim for the ticket refund and reasonable alternative travel expenses can now be reviewed and resolved prom
- Catania-Villafranca
- Economy
- Loss: β¬169
- Desired solution
Expenses reimbursement
Anilton B
Verified | Aug 11, 2026London-Faro
Economy
They cancelled my flight because there were no more seats available. I had to wait for another flight and was stuck at the airport for 6 hours or more to travel.
- London-Faro
- Economy
Christos G
Verified | Aug 11, 2026Paphos-Chania
Economy
Claim escalated to airline
No reason given
Flight FR5084 from Paphos to Chania on 26 July 2026 was not delayed solely because of Air Traffic Control restrictions. All passengers had already boarded the aircraft when we were informed of an initial Air Traffic Control delay of approximately one hour. While we were waiting on board, the aircraft developed a technical fault and engineers worked on the aircraft for approximately 20β30 minutes until the issue was resolved. After the repair, we were informed that the aircraft had lost its departure slot and that we would have to wait a further 3β4 hours due to Air Traffic Control restrictions. Had the technical issue not occurred, the aircraft would have departed after the initial ATC delay and would not have missed its departure slot. We remained confined on board for several hours with little information, without food or water for a significant period. We were also told that passengers who chose to leave the aircraft would not be allowed to re-board and would lose their flight. I therefore request a full review of the operational timeline, as the technical issue directly contributed to the overall delay and I do not agree that the delay was caused exclusively by Air Traffic Control.- Paphos-Chania
- Economy
- Claim escalated to airline
Marco P
Verified | Aug 11, 2026Dublin-Bari
Economy
Incident at Dublin Airport on 09 Aug 2026 at approximately 4:30 pm, at gate 117, concerning our DublinβBari flight (bookings WT6LXB and C7V19H).A gate agent challenged my partner Marco Pascaleβs cabin baggage and demanded an additional charge. We disputed the charge because we believed the baggage complied with the permitted dimensions. Ryanair Customer Care managers subsequently confirmed to us that the baggage was in fact compliant.During the disagreement, after we stated that we intended to make a formal complaint, the agent characterised our behaviour as βaggressiveβ and prevented us from boarding. We strongly dispute that questioning an unjustified baggage charge or stating our intention to complain constituted reasonable grounds for denying boarding.We are also concerned that, after we mentioned making a complaint, the agent concealed his identification badge by turning both the badge holder and subsequently the identification card itself around. We ask Ryanair to investigate this conduct and its compliance with applicable Ryanair, ground-handler, Dublin Airport and airport-security requirements.We request that Ryanair:identify the gate agent and confirm the precise recorded reason for denying us boarding; provide details of any contemporaneous incident report or evidence supporting the allegation of aggressive behaviour; confirm the baggage allowance applicable to our bookings and whether the baggage was compliant; investigate the concealment of the agentβs identification badge; refund the flight costs and reimburse the reasonable additional expenses and losses directly resulting from the denied boarding; confirm our entitlement to any further compensation, including under applicable passenger-rights legislation. Please treat this as a formal complaint, provide a complaint reference number, and issue a substantive written response explaining the factual and contractual basis for denying us boarding.Regards
- Dublin-Bari
- Economy
Koutar B
Verified | Aug 11, 2026Barcelona-Tanger
Economy
9 AM I arrived at the airport and went to the machines to weigh my luggage and print the boarding pass, but the app wasnβt working! I tried 2 other phones but the same issue happened. The app malfunctioned whichβs the companyβs fault not mine. I was directed to the desk number 51 and the employee there refused assisting me or even looking at me. He treated me like trash and was yelling at the other employee for sending us to his desk! He sent us again to another place saying that they will fix your issue, we went their and waited, the queue was so long and there was only one employee taking longer than 20 minutes with one customer only. It was already 10:24AM my flight almost gone! I went back to desk 51 and he was so rude to us again and even hid his badge under the desk so we wouldnβt know his name. He disrespected us and spoke to us in the most degrading ways possible. I have never felt this kind of bullying and humiliation in my life plus the fact that i have hyperthyroidism and this made my condition worse. My visa expires today and i will be considered an illegal immigrant because of Ryanair!
- Barcelona-Tanger
- Economy
Agnieszka K
Verified | Aug 11, 2026Shannon-Warsaw
Economy
Technical problems
Subject: EC261 Complaint β Ryanair FR6319 Shannon to Warsaw Modlin β 10 August 2026 I wish to submit a complaint regarding Ryanair flight FR6319 from Shannon (SNN) to Warsaw Modlin (WMI) on 10 August 2026. Booking reference: F3NRST Ryanair EU261 Compensation Request ID: 79634545 Number of passengers: 3 The flight was scheduled to depart Shannon at approximately 08:50 and arrive at Warsaw Modlin at approximately 12:50. The flight was severely delayed and we eventually arrived at approximately 01:10 on 11 August, more than 12 hours after the scheduled arrival time. Ryanair has rejected our EC261 compensation claim on the basis that the operating aircraft suffered a bird strike. I acknowledge that a bird strike may constitute an extraordinary circumstance under Regulation (EC) No 261/2004. However, my complaint concerns whether Ryanair took all reasonable measures to avoid or substantially reduce the resulting delay. During the disruption, Ryanair informed passengers that the bird strike had occurred βearlier todayβ. Despite this, our flight was progressively delayed from its original 08:50 departure to approximately 13:00, then 15:00, then 21:00, and ultimately arrived more than 12 hours after its scheduled arrival time. Ryanairβs rejection simply states that the operating aircraft suffered a bird strike and that this was outside Ryanairβs control. It does not explain what reasonable measures were taken during the many hours following the incident to minimise the delay. I therefore respectfully request that the circumstances be investigated and that Ryanair be required to demonstrate: 1. when and on which flight the bird strike occurred; 2. when the affected aircraft arrived at Shannon; 3. when the technical inspection commenced and was completed; 4. what damage, if any, was identified; 5. when the aircraft was declared airworthy/returned to service; 6. what operational measures Ryanair considered or implemented to minimise the delay; 7. whether replacement aircraft, aircraft substitution, rerouting or other operational alternatives were considered and, if not used, why; 8. whether the entire delay of more than 12 hours was directly attributable to the bird strike. Given the exceptionally long delay, I do not believe Ryanairβs statement that a bird strike occurred, without further evidence regarding the reasonable measures taken afterwards, is sufficient to establish that the entire delay could not have been avoided or substantially reduced. I therefore request an assessment of our entitlement to compensation under Regulation (EC) No 261/2004. The claim concerns three passengers. Based on the distance of this intra-EU flight, the compensation sought is β¬400 per passenger, β¬1,200 in total. I can provide Ryanairβs rejection, booking confirmation, boarding passes, screenshots of Ryanairβs successive delay notifications and its notification confirming that the bird strike occurred earlier that day. Kind regards, Agnieszka Kuc- Shannon-Warsaw
- Economy
Geza B
Verified | Aug 11, 2026Dublin-Dubrovnik
Economy
The airline sold my seat and they didnβt let me board to the plain with my family. They send me later to England and from later to Dubrovnik. I arrived at the final destination instead of afternoon late night and need to pay an extra taxi fee just for myself. And all day all the food and drink what I needed to get because it was taking so long to get to Dubrovnik.
- Dublin-Dubrovnik
- Economy
Georgian U
Verified | Aug 11, 2026London-Lamezia
Economy
I got to airport and at check in I was told the aircraft was smaller and there were no more seats. I had to wait until they found an alternative flight and it was a flight 5 hours later and also in a different city which took another 6 hours travel. I arrived at 3 am the following morning. I had to rent a car and share with another passenger
- London-Lamezia
- Economy
Leslie S
Verified | Aug 10, 2026Bergerac-London
Economy
Claim escalated to airline
Problems at airport
The plane was damaged by the stairs hitting the wing. We have claimed our overnight e expenses from Ryanair- Bergerac-London
- Economy
- Claim escalated to airline
Nkgomotsang P
Verified | Aug 8, 2026Dublin-Birmingham
Economy
On 3 August 2026, I was due to travel to the UK with my partner and our infant on a Ryanair flight. I hold an Irish Travel Document issued under the 1951 Geneva Convention. At check-in, my travel document was presented and verified by Ryanair. This is clearly shown on my boarding pass, which states βDOCUMENT VERIFIED.β I was therefore allowed to proceed through the check-in process with my document having been verified. However, when we reached the boarding gate, Ryanair staff refused to allow me to board, stating that I required a UK ETA. I explained that I was travelling on an Irish Travel Document and that my document had already been verified at check-in. Despite this, the staff refused to allow me to board. This decision had a serious impact on my family. Because I was refused boarding, my partner could not travel without me as we were travelling together with our infant. As a result, our entire family was unable to travel to the UK. I believe Ryanair failed to properly assess my travel document and incorrectly refused me boarding, particularly given that the document had already been verified at check-in and the boarding pass itself confirms this. I submitted a formal complaint to Ryanair on 3 August 2026 and am seeking reimbursement for the costs and losses caused by this incident. I would like AirAdvisor to assess my case and advise whether I have a claim against Ryanair for denied boarding, reimbursement of expenses and any compensation that may apply.
- Dublin-Birmingham
- Economy
Lungelo Befika D
Verified | Aug 8, 2026Dublin-Birmingham
Economy
On 3 August 2026, my partner, Nkgomotsang Phofuesele, and I were due to travel to the UK with our infant on a Ryanair flight. My partner holds an Irish Travel Document issued under the 1951 Geneva Convention. Ryanair refused to allow my partner to board, stating that she required a UK ETA. We explained that she was travelling on an Irish Travel Document and that the requirement should be checked against her specific travel document/status, but Ryanair maintained that she could not travel without an ETA. As a result, because my partner was refused boarding, I could no longer travel with our infant, meaning our entire family was prevented from travelling to the UK. I subsequently submitted a formal complaint to Ryanair on 3 August and have been seeking clarification and reimbursement for the costs and losses caused by the refusal to board. I believe Ryanair incorrectly applied the ETA requirement and that the situation caused significant disruption to our family travel plans. I would like AirAdvisor to review the case and advise whether we may have a claim against Ryanair for the denied boarding, reimbursement of our expenses and any other compensation that may be applicable.
- Dublin-Birmingham
- Economy
Anamarija J
Verified | Aug 8, 2026Tirana-Rome
Economy
On 10 January 2026, my husband and I were booked on Ryanair flight FR8320 from Tirana to Rome. We had valid paid tickets, completed check-in and reserved seats. However, at the airport I was denied boarding because the flight was overbooked and there was no seat available for me. I did not voluntarily give up my seat. Despite having a confirmed reservation and being present for the flight, I was unable to travel as booked. I am therefore requesting the compensation and reimbursement to which I am entitled for involuntary denied boarding.
- Tirana-Rome
- Economy
Bogdan J
Verified | Aug 8, 2026Tirana-Rome
Economy
On 10 January 2026, my wife and I were booked on Ryanair flight FR8320 from Tirana to Rome. We had valid paid tickets, completed check-in and reserved seats. However, at the airport my wife was denied boarding because the flight was overbooked and there was no seat available for her. She did not voluntarily give up her seat. Despite having a confirmed reservation and being present for the flight, she was unable to travel as booked. We are therefore requesting the compensation and reimbursement to which she is entitled for involuntary denied boarding.
- Tirana-Rome
- Economy
Ryan E
Verified | Aug 8, 2026Malaga-East Midlands
Economy
No reason given
Original app notification stated the delay was βdue to a minor technical issue with the aircraftβ. Later they denied the delay was their fault and claimed air traffic control to be at fault. Delayed flight until 22.15. Then changed the time to 21.00 with less than 10 minutes notice. Mad dash across the airport and we were the last people to board. Then had to sit on the aircraft for a further 1h 10, to add additional fuel as we had to take a longer route home which was explained to us over the onboard tannoy.- Malaga-East Midlands
- Economy
Ioulia E
Verified | Aug 8, 2026Thessaloniki-Zagreb
Economy
Check-in took place as usual on August 3, 2026, using my ID card. We had valid boarding passes. I was not informedβnor did any error message appearβthat the document would cease to be valid the following day. I did not board the flight. My husband did not fly because I did not board, even though his ID card was valid.
- Thessaloniki-Zagreb
- Economy
Periklis G
Verified | Aug 8, 2026Thessaloniki-Zagreb
Economy
Check-in took place as usual on August 3, 2026, using my ID card. We had valid boarding passes. I was not informedβnor did any error message appearβthat the document would cease to be valid the following day. I did not board the flight. My husband did not fly because I did not board, even though his ID card was valid.
- Thessaloniki-Zagreb
- Economy
Stefan S
Verified | Aug 6, 2026Malta-Latacunga
Economy
Luggage fee was abusive, no real motive
On 03.08.2026 , at Malta Airport, Check-in agent 3451 ROBBED us of 120 euro, claiming our luggage was oversized. I filled an online form requesting to be contacted by your company to sort things over. Obviously, nothing happened... This is a disgrace. Not only that I will never use your services again, but I will advice EVERYONE I know (not many people, just about 15.000) to avoid your services by all means. Oh, I almost forgot, the plane took off with 1 hr delay, and we had to wait almost another hour to retrieve our luggage...This company should lose its flying license, really.Overall
- Luggage
- none
- Malta-Latacunga
- Economy
- Loss: β¬120
- Desired solution
Aniket J
Verified | Aug 6, 2026Stockholm-Budapest
Economy
Baby accessories to be free for infant
I have paid 160 SEK for baby carrying equipment. It is mentioned in your app "Travelling with equipment onboard" like If you are travelling with an infant or child you can carry one fully collapsible pushchair or another sammler item such as a car seat, pushchair/buggy or travel cot for free. so could you please refund amount which I paid for baby carryihg equipment. my booking refernce number - N142NP please let me know if you need any further deailsOverall
- baby equipment charge
- Stockholm-Budapest
- Economy
- Loss: β¬15
- Desired solution
Expenses reimbursement
Chaia Rachel K
Verified | Aug 6, 2026Vienna-Milano
Economy
My checked baggage was delayed due to the airline's mishandling. I arrived in Milan on 23 June 2026 on Ryanair flight FR214 from Vienna. My baggage did not arrive with the flight, and I immediately filed a Property Irregularity Report (PIR) at the airport. My friend, who checked in her baggage at the same time as me, received her suitcase without any issues, while mine was left behind. Because I was without my luggage, I had no clean clothes, no underwear, and no contact lens solution. I had no choice but to purchase essential replacement items, including basic clothing and hygiene products. I spent only β¬101.18, and I have retained all receipts. These purchases were strictly necessary and directly resulted from the delayed baggage. My baggage was not delivered until shortly after midnight on 25 June 2026 (local time in Italy), meaning I was without my belongings for more than a full day after my arrival. I also had to stay awake late at night waiting for the delivery, causing additional inconvenience and stress. After submitting my claim with all supporting documents and receipts, Ryanair refused to reimburse my essential expenses. The airline incorrectly stated that my baggage had been returned within 24 hours, which is not accurate. The delivery took place after midnight on 25 June, not within 24 hours of my arrival. I respectfully request reimbursement of the β¬101.18 I was forced to spend because of the delayed baggage, as these were reasonable and necessary expenses caused solely by the airline's mishandling of my luggage. I have the PIR, delivery evidence, correspondence with Ryanair, and all receipts to support my claim.
- Vienna-Milano
- Economy
Tintila R
Verified | Aug 5, 2026Bucharest-Chania
Economy
We are a family of four and we didnβt have cabin bags, only four check-in bags. Today we arrived without a thing. I have 2 children with me!
- Bucharest-Chania
- Economy
Alexandru Tudor F
Verified | Aug 5, 2026Bucharest-Malaga
Economy
The flight was delayed, and the baggage conveyor belts at the airport were not working. As a result, we lost the luggage belonging to Dana Lin Poenaru and Alexandru Tudor Filip.
- Bucharest-Malaga
- Economy
Alnahian M
Verified | Aug 5, 2026Birmingham-Dublin
Economy
This is how I almost missed my flight, I am writing to request a refund of the Β£60 fee I was required to pay for my checked baggage. Before my flight, I checked in online and had already purchased a 20 kg checked baggage allowance. At check-in, I showed my boarding pass, which clearly displayed that I had a 20 kg checked bag booked. Despite this, I was told to take my suitcase with me instead of being directed to the Ryanair bag drop. As this was my first time flying, I relied on the instructions I was given. I then proceeded as instructed. Later, when I reached the gate, I spoke to a Ryanair staff member who informed me that my 20 kg bag should have been checked in and sent to the aircraftβs hold. I was told that because this had not been done, I would have to pay a Β£60 fee. At that point, there were only around 20 minutes remaining before the latest time I needed to be at the gate. I asked three members of staff for assistance, explaining the situation and that I had already paid for a 20 kg checked bag. All three advised me that the only option was to pay the Β£60 fee if I wanted to board my flight. I believe this additional charge resulted from the incorrect or incomplete guidance I received after presenting my boarding pass and asking for assistance. Had I been directed to the correct bag drop location when I first asked, this situation and the Β£60 charge could have been avoided. I respectfully ask that Ryanair review my case and refund the Β£60 fee. I would appreciate your consideration and look forward to your response. Kind regards, [Alnahian Mohammed] Booking Reference: [R4WBPG]
- Birmingham-Dublin
- Economy
Anonymous member
Verified | Aug 5, 2026Gerona-Leeds
Economy
Terrible timing and having to deal with the delay caused so much stress to us
We was delayed nearly 3 hours with the delay going out there by a hour. With all the stress trying to deal with my 5 year old autistic son that was really struggling all that time waitingOverall
- Delayed nearly 3 hours with a autistic child struggling in the airport to then be delayed twice
- Gerona-Leeds
- Economy
- Loss: β¬50
- Desired solution
Maria C
Verified | Aug 4, 2026Schonefeld-Porto
Economy
Subject: Request for Refund β Booking Reference RZ3BTF Dear Sir/Madam, I am writing to submit a complaint and request a refund regarding booking reference RZ3BTF. On the day of our flight, we arrived at the airport at approximately 3:15 PM to complete the airport check-in. Before travelling to the airport, we checked the information available on the Ryanair website, which stated that passengers could arrive for check-in until 3:20 PM. However, when we approached the check-in desk, a security staff member prevented us from proceeding. We immediately asked a Ryanair representative for assistance, and we were informed that the check-in desks had already been closed and that we had therefore missed our flight. We believe this situation is unfair, as we arrived before the time indicated on the information provided by Ryanair. As a result, we lost not only the cost of our flight tickets but also the airport check-in fee that we had paid. We therefore request a full refund of the following amounts: * Berlin β Porto flight tickets: β¬336.76 * Airport check-in fee: β¬110.00 Total amount requested: β¬446.76 We kindly ask you to review our case and provide a response as soon as possible. Thank you for your attention, and we look forward to hearing from you. Yours faithfully, Maria and Enzo
- Schonefeld-Porto
- Economy
ZdeΕka Z
Verified | Aug 4, 2026Edinburgh-Bratislava
Economy
No reason given
Very little information about when the flight might take off or what happened. The announcement board kept showing Estimated departure, which kept changing incl.the gate number.- Edinburgh-Bratislava
- Economy
Claire H
Verified | Aug 3, 2026Dublin-Birmingham
Economy
There were no announcements made, we were near the gate, went to the toilet whilst there was a large queue, came out and the queue had gone & they wouldnt let us board even though the queue was just through a door & only a few people had actually boarded the plane, there was ample time for us to get on board by joining the end of the queue.
- Dublin-Birmingham
- Economy
Loukia M
Verified | Aug 3, 2026Rome-Keffallinia
Economy
My checked baggage was delayed for approximately two days after my Ryanair flight. During that time, I was without my clothing, shoes, toiletries, and personal items that were packed in my suitcase. As a result, I had to purchase essential replacement items so I could continue my trip. The delay also affected an important family function. My jewelry and other accessories for the event were inside my delayed baggage, so I was unable to wear them for the ceremony and photographs as planned. Although this inconvenience cannot be undone, I am requesting reimbursement for the reasonable and necessary expenses I incurred because my baggage was unavailable. I have uploaded receipts for the replacement items I purchased during the delay and respectfully request reimbursement in accordance with the applicable baggage delay rules. A couple of important points:
- Rome-Keffallinia
- Economy
Caio Lorenzo I
Verified | Aug 2, 2026Alicante-Copenhagen
Economy
Claim escalated to airline
No documentation was given. I just contacted them in person, and was told that everything with Ryanair is made online, and that I could not get any compensation for the delay/connection given by the two flights. The Ryanair airport staff also did not allow me to be transferred directly to the gate given the delay, and so I missed the flight given the situation. Furthermore, the Ryanair desk employee went on large breaks as to not allow passengers to have their reclaims handled
- Alicante-Copenhagen
- Economy
- Claim escalated to airline
Isadora M
Verified | Aug 1, 2026Vienna-Krakow
Economy
Technical problems
Hi! I need to have additional proof that my delay was an exceptional case, it does not seem like it! Essentialy, the delay of my flight was caused by the late arrival of the aircraft from a previous rotation. We saw when our plane arrived from Krakow, 4 hours late. Ryanair claims is due to a lighthing strike earlier in the MORNING. However, I would like to point out that several other Ryanair flights operated during the same period, and it is unclear whether they were all affected by the same extraordinary circumstance (all of the planes were affected by a lightning?) A general reference to a lightning strike does not automatically prove that my specific flight could not have been operated on time. The lightning strike reportedly occurred many hours before my scheduled departure, leaving sufficient time for Ryanair to consider reasonable measures to minimize the delay, such as aircraft rotation changes or other operational solutions. I therefore request that Ryanair provide specific evidence showing how this particular lightning strike directly affected my flight and why no reasonable measures could have avoided a delay of more than three hours upon arrival.- Vienna-Krakow
- Economy
Yuliya Zinayida M
Verified | Aug 1, 2026Lisbon-Krakow
Economy
Influence by other flights
I was told by the airline at the airport to only file a claim online. At first the flight was overbooked and they werenβt sure I would be able to board. Then the plane was over 2 hours delayed to take off. Then we were last minute rerouted to Katowice instead of krakow because the tarmac was being re-paved. How did the airline not know this during takeoff? We landed in Katowice around 3am. We arrived to Krakow at 5:30 am by a bus provided by the airline. I was supposed to arrive in Krakow at 1am. We were 4.5 hours delayed to reach my destination all in all.- Lisbon-Krakow
- Economy
Mohammad R
Verified | Jul 31, 2026Zagreb-London
Economy
I have booked Ryanair ticket to travel from Zagreb to London Stansted airport. When booked ticket I included 10 kg luggage. However I was charged again when tried to board on plane β¬60.00 by the Lauda airline staff member. I was appalled by the behaviour of staff member. They threatened me that if I do not pay for my luggage they will stop me to board on plane. When I booked ticket I was under impression that I will travel via Ryanair. If I knew it would be Lauda I would have never bought the ticket of Ryanair. I would like to claim β¬60.00 plus my ticket price.
- Zagreb-London
- Economy
Dan E
Verified | Jul 31, 2026Palma de Mallorca-Madrid
Economy
There are 4 completely full suitcases of all of our clothing, hair products, jewelry and curling irons
- Palma de Mallorca-Madrid
- Economy
Ewa C
Verified | Jul 31, 2026Nuernberg-London
Economy
Returning from Germany, I arrived on time. Due to the very slow passport checking in the gate area (much slower than at the point of my arrival to Germany), eventually, the boarding entry got blocked. The gate attendant announced not only to me, but also to several passengers behind me, that the pilot said he wouldn't wait for the rest of passengers any longer. We pleaded for letting us board because this wasn't our fault, and we were all ready at that point Unfortunately, we were told to buy another ticket (I had to pay 100.00 Euros). The next available flight was the next day at 23;00. The flight was delayed about an hour. The most upsetting part is that I was scheduled to attend a special gathering on the 23rd. As a widow who travelled alone for the first time without my late husband, I was not in a good place to begin with, and found the whole ordeal very distressing.
- Nuernberg-London
- Economy
Geoffrey Bernard Thomas I
Verified | Jul 30, 2026Catania-Malta
Economy
No reason given
The delay started from 19.45 when the delay became 22.49, then 23.40 and then 09.45! My husband who was. On assistance was tired and I ended up with swollen ankles of which I have photos too- Catania-Malta
- Economy
Matti G
Verified | Jul 29, 2026Barcelona-Charleroi
Economy
Strike
The 8th of May I received an email in which Ryanair told me the flight of 12 May with departure time 16:25 was cancelled. I could rebook the flight to the 14th of May, but because of the cancelled flight I had to make costs in Barcelona for 2 days. Unfortunately there was no cheap last minute booking possible for the hotel. After the trip to Barcelona I reached out to Ryanair for more than 10 times. I called and got an AI bot for most of the time (that didn't help me at all), the chatbot on their site, the expenses claim (that they closed way too soon!), ... It was a dissaster to communicate with this company...- Barcelona-Charleroi
- Economy
Uarda B
Verified | Jul 29, 2026Treviso-Tirana
Economy
I was supposed to fly to Tirana, Albania, to see family members who were in the hospital, so I was already really stressed out. When I got to the gate, the flight was already delayed by 30 to 40 minutes. The gate agents were being super aggressive and rude to everyone, especially the Albanian passengers. They kept stopping people and forcing them to pay extra for luggage that clearly fit into the measurement frames, just to charge extra fees and make money, which was causing massive delays. While waiting in line, a family in front of me was getting harassed over a bag that clearly fit. I couldn't just stand there while they mistreated people, so I politely told the agent, "It's enough with this, you're making everyone pay extra and making us wait when many people didn't do anything wrong." Instead of acting like a professional, the gate lady (who was about 60 years old) got aggressive, stepped into my space, and twice yelled at me in Italian: "Devi farti i cazzi tuoi" ("Mind your own fucking business"). I am only 22, and I was so shocked and angry that an older airline worker was cursing at me like that while I was already stressed about my family. Out of pure frustration, I cursed back at her ("stronza"). Because of that, the agents got mad, abused their power, and refused to let me board the plane, claiming I was "blacklisted." But hereβs the thing: they didn't even call airport police or security, nor did they give me any official paperwork or written denial of boarding, which they are legally required to do. They just left me stranded at the airport and forced me to figure out alternative travel on my own. When I submitted a formal complaint to Ryanair explaining that their staff provoked the whole thing by cursing at me first and demanding a full refund, they just sent back a copy-paste automated reply talking about "overbooked flights," which had nothing to do with what happened. They are completely brushing me off and refusing to take accountability.
- Treviso-Tirana
- Economy
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