Ryanair complaints: comments, page 9
2,633 comments
Anita O
Verified | Aug 23, 2026
Catania-London
Economy
Problems at airport
The airline emailed a link to verification. The app was still unable to retrive the booking and it did not allow to check in. Was advised at the airport checkin to pay and reclaim as they could not do anything and also struggled to check in for a while.
- Catania-London
- Economy
Francesca B
Verified | Aug 23, 2026Πindhoven-Brindisi
Economy
Claim escalated to airline
I was at the gate on time around 9.10am; I was deny to onboard as I only have with me the paper ID that is valid till 2033. I understand the Eu implemented new rules, but at the moment there are no possibilities for an italian citizen resident in NL to request the new electronic ID as the Italian Embassy in NL do not even allow applying for an appointment until December! and I cannot travel to Italy apparently to apply for one in my own country. Secondly Ryanair denied an Italian citizen to come back to his own country: this is against the Constitution. Thirdly if I was able to fly out, why I cannot return? My document is stored in the Ryanair app as they have all my personal details: shouldn't the carrier inform the passenger that the paper document is not accepted - instead of asking to book my meal, pay extra for a stupid seat.....? I wil never, never, never fly with Ryanair again and I will report this incident to bot the Italian and the Dutch Civil Aviation.
- Πindhoven-Brindisi
- Economy
- Claim escalated to airline
Irina A
Verified | Aug 23, 2026Pisa-London
Economy
I am absolutely distraught. I have a house near Luca and use your airline a lot. On Tuesday 18th August my mobile broke.I had no access to the following...phonecalls/emails/WhatsApp/Ryanair App/PayPal/online debit card payments. Therefore I could not VERIFY my credentials on any of the above media platforms in order to retrieve my booking reference numbers in order to check-in for my 0615 flight on Sunday 23rd August. I asked my partner back in the UK to call on my behalf to get someone to WhatsApp my mother's tablet but he was faced with a "bot" On Thursday 20th August I went to Pisa airport to pick up my friend and used this opportunity to go to the Ryanair check staff, flagging up THIS EMERGENCY issue, highlighting I very distressed please can you assist and help me in time for Sunday...3days ahead. I asked two Ryanair staff. They took my passport, told me what time my flight was, because I didn't know and said they couldn't help. Because I used to work as a BBC personal assistant to the top department Editorial and guidance. I was in disbelief with this outcome. I then went on your website to see what "Guidance " you have for your travellers when they are faced with an emergency crisis of losing a phone or breaking a phone What alternative steps are there to help with check-in. There is no emergency number, email, point of contact, hence why I was so dissatisfied when asking a Ryanair air employee at Pisa...seriously what I do..I have no phone until I get back to the UK. I feel it utterly unfair that your only resolution when someone is faced with the misfortune, you continue to penalise and capitalise by forcing them to pay for the boarding pass. Back in th3 day you would walk past to the desk, explaining your situation and then be issued with a boarding pass. My phone has smashed, how on earth can I retrieve any information. Where has your compassion and decent common sense gone. I went 3 days earlier to stress my awful predicaments. As you can see from my screenshot, even your on-line chat bot or person ignored me...Why offer this platform if you don't answer a traveller in distress??
- Pisa-London
- Economy
Sarah S
Verified | Aug 23, 2026London-Ibiza
Economy
i had to pay for taxis there and back & buy toiletries to wash as we arrived there in the morning and was going out straight away but we had to miss a bit of the event as i couldnβt get my suitcase till 2pm
- London-Ibiza
- Economy
Kateryna B
Verified | Aug 22, 2026London-Gerona
Economy
Claim escalated to airline
Whole family of 5 including infant were denied from flight while info table was displaying final call message
- London-Gerona
- Economy
- Claim escalated to airline
Maja C
Verified | Aug 22, 2026East Midlands-Krakow
Economy
Influence by other flights
Dear Ryanair Customer Service, I am writing to formally claim compensation under the UK Air Passenger Rights Regulations 2019 in relation to flight FR1940 from East Midlands Airport (EMA) to KrakΓ³w (KRK) on 12 August 2026. The flight was booked and ticketed as a flight to KrakΓ³w (KRK). However, due to the disruption, (electrical fault at Barcelona Airport) the aircraft was delayed and then diverted/rerouted to Katowice Airport (KTW) instead of the booked destination of KrakΓ³w. After arriving at Katowice, passengers had to wait for checked baggage and were subsequently transported by a bus arranged by Ryanair from Katowice to KrakΓ³w. Our scheduled arrival time in KrakΓ³w was approximately 23:00, whereas we did not reach our booked final destination, KrakΓ³w, until approximately 4:00 on 13 August 2026. This resulted in an arrival delay of approximately 5 hours at the final destination specified on our booking. There were four passengers on the booking: 2 adults, 1 child aged 3 and 1 child aged 2. I therefore request compensation of Β£220 per passenger, a total of: Β£880. Please assess this claim under the applicable UK Air Passenger Rights Regulations. In addition to this claim, as the airline had since rejected my eligibility for compensation, and not allowing us to complete the online compensation form on their website, I am also formally challenging Ryanair's decision to reject the claim for compensation on the basis that the disruption constituted an 'extraordinary circumstance'. The airline had since refused our compensation eligibility; reason given was "curfew at KrakΓ³w airport was missed following air traffic control restrictions suffered on previous sectors, outside of the control of Ryanair". I acknowledge that an external airport electrical fault may, depending on the circumstances, potentially constitute an extraordinary circumstance. However, under Article 5(3) of Regulation (EC) 261/2004, the existence of such an event does not automatically remove the airline's obligation to pay compensation. Ryanair must establish not only the existence of the alleged extraordinary circumstance, but also a direct causal connection between that circumstance and the delay, and that the delay could not have been avoided even if all reasonable measures had been taken. At the gate, some passengers were informed that the flight was going to arrive in KrakΓ³w instead of Katowice (It was not a formal communication made clear to all passengers but rather a word of mouth passed on by travellers waiting for further information). This was later communicated by a pilot immediately after departing, that KrakΓ³w Airport would be unavailable at the expected arrival time as it will be closed by the time we land and that the aircraft would therefore be diverted to Katowice. I therefore request that Ryanair reconsider its decision and address the following points: Please provide the precise details of the alleged electrical fault at Barcelona Airport, including when it occurred, how long it affected operations and how it directly caused the delay to my flight. Please identify which part of my approximately five-hour delay was directly attributable to the electrical fault and which part resulted from the subsequent operational decision to divert the flight to Katowice. Please confirm and provide evidence when Ryanair first became aware that KrakΓ³w Airport would be unavailable at the scheduled arrival time. Please explain what reasonable measures Ryanair considered and implemented to minimise the resulting delay. Please confirm and provide evidence whether alternative flights, alternative aircraft, alternative routings or flights operated by other carriers were considered in order to transport passengers to KrakΓ³w at the earliest reasonably achievable time. If such alternatives were considered and rejected, please explain why they were not reasonably available or why using them would have constituted an intolerable sacrifice for Ryanair. Please explain why there was no transparent and clear communication to all passengers at the gate, informing that the flight will be rerouted to a different city. Please explain why Katowice was selected as the alternative airport and provide the basis on which Ryanair considers that this represented the earliest reasonable means of getting passengers to their booked final destination. Under the principles established by the Court of Justice of the European Union, an air carrier relying on extraordinary circumstances must demonstrate that it took appropriate measures and deployed the resources reasonably available to it to avoid the consequences of the disruption, including reasonable and timely rerouting where possible. Furthermore, the fact that passengers were diverted to Katowice does not change the fact that KrakΓ³w was the booked final destination. The time at which passengers actually reached the booked destination following the transfer is relevant when determining the extent of the delay. I therefore request that Ryanair reassess my entitlement to compensation under Article 7 of Regulation 261/2004/UK261 based on my actual arrival at KrakΓ³w. I also request reimbursement of any reasonable expenses incurred as a direct result of prolonged delay. This totals to Β£20. Although vouchers of Β£3.50 per passenger were offered by the airline following the second delay notification received on the airport screens, prior to this taking place we have already purchased some food, drinks and snacks at WHSmith immediately after the initial notification of a flight delay appeared on screens at which point no vouchers were issued (We were traveling with small children and had to prepare just in case hence why we acted immediately - spent around Β£20 paid with a card for which we can provide supporting evidence for if required I.e. screenshot/bank statement and exact time this was purchased). I am requesting for Ryanair to: (a) reconsider the refusal and pay the applicable UK261 compensation together with reimbursement of my reasonable expenses; total of Β£900; OR (b) provide a detailed evidence-based explanation addressing each of the points above, including the precise causal relationship between the alleged extraordinary circumstance and the full duration of my delay and the reasonable mitigation measures considered by Ryanair. For reference I have retained the booking confirmation, boarding passes, evidence of the flight disruption and details of the transportation arranged by Ryanair. I look forward to your substantive response rather than a general reference to βextraordinary circumstancesβ. Yours faithfully, Jessica Chmura Booking reference: [Y3RYQJ] Flight: FR1940 Date: 12 August 2026 Route: EMA β KRK Passengers: 4 Email: Jessica.zemanek26@hotmail.com- East Midlands-Krakow
- Economy
Dragan A
Verified | Aug 22, 2026Nis-Malta
Economy
Technical problems
This complaint concerns the serious disruption caused by a technical failure with the aircraft. The technical issue could not be resolved by the local staff in Serbia, and the airline had to send an aircraft and technical experts from the EU to address the problem. Our flight was delayed for at least three hours before we received any proper information about the situation. Eventually, the flight was cancelled and rescheduled for the following day. As a result of the cancellation and the lack of timely assistance, we had to cover the costs of food, hotel accommodation, and transportation to and from the hotel ourselves. We therefore request full reimbursement for all reasonable expenses incurred as a direct result of the flight disruption. Receipts and other supporting documents can be provided as proof of these expenses. In addition, we have evidence showing that, due to an error on the airline's side, a hotel reservation was mistakenly made in Malta instead of NiΕ‘ for the same evening. This caused even more confusion, stress, and panic during an already difficult situation. We therefore request reimbursement for all necessary expenses, as well as the compensation to which we are entitled under the applicable passenger rights regulations.- Nis-Malta
- Economy
Cassie T
Verified | Aug 21, 2026Rhodos-Manchester
Economy
No reason given
Ryanair are saying the flight wasnβt over 3 hours when it was as I have proof it was delayed by 3 hours and 1 minute. Also they said it was due to weather conditions but I have been told by other services that "The flight was delayed due to a knock-on effect from a previous sector. Under UK/EU261 case law, a delayed incoming aircraft due to weather does not constitute an extraordinary circumstance for the subsequent flight. I have also attached the flight delay information the flight actually started moving from the runway just before 11pm Greek time. It was meant to leave at 7.50pm Greek time.- Rhodos-Manchester
- Economy
Dmyto S
Verified | Aug 21, 2026Lisbon-Dublin
Economy
Me and my nice,we were at the passport control stand and after indicating the gate to dublin we stand at the line,but airport stuff and police worked very slowly and they worked so only 15-30 minutes. While a lot of people were in line they stopped checking passports because Ryanair stuff told them the gate will close. So after number of gate indicated 2 flights at the same time and close passport control and gate past only 15-30 minutes. It was really impossible to get passport control checking and get the gate. Neither airport staff nor Ryanair stuff hadn't help us!
- Lisbon-Dublin
- Economy
Khatija Ahmed T
Verified | Aug 21, 2026Manchester-Barcelona
Economy
I was traveling with my husband and daughter and me and my daughter are both wheelchair users, and as we use and electric wheelchair i was having issues with online checkin due do them travelling with lithium batteries . When i call customer service, thay said they will sort this out at checkin. When we went to the airport the ryanair staff charged us with Β£55 per person for not checking in online, when clearly it wasn't our fault. One of the staff was very rude to us and threatened to not let us board the flight. I don't see how this is our fault as we did everything we could to check in online. This is very disappointing and was very stressful for all of us especially me and my daughter and mother in law (who also traveled with us) we paid Β£220 in total for the four of which is very unfair. I will be taking this complaint further until this matter is resolved and we get our refund back of Β£220.
- Manchester-Barcelona
- Economy
Mary M
Verified | Aug 21, 2026Shannon-Palma de Mallorca
Economy
Flew Saturday from Shannon . Did not receive luggage in palma till Tuesday my return home day. Spent trip filling forms phoning Ryan air and sending emails
- Shannon-Palma de Mallorca
- Economy
Anonymous member
Verified | Aug 20, 2026Dublin-Madrid
Economy
Terrible experience ... Horrible night
Just before the take off, we received a message that it will be delayed for more than 2 hours !! Didn't sleep since yesterday and because of your fault, I will have to sleep on the floor at Madrid airport cause the person who was waiting for me left me and reclaim me the petrol expenses... It is a nightmare ... After more than 25 years as a good client honestly I am so angryOverall
No communications . I didn't sleep since yesterday, and because of your problems I will have to sleep on the floor at Madrid airport until tomorrow morning 
Trying to offer a voucher of 4e but most of passengers are mad of anger
- Dublin-Madrid
- Economy
Valsamma B
Verified | Aug 20, 2026Bristol-Dublin
Economy
I am an Indian citizen holding a valid Irish short-stay visa endorsed with BIVS (British-Irish Visa Scheme). I had legally entered Ireland in accordance with the conditions of my visa and subsequently travelled to Bristol, UK, as part of the same Common Travel Area (CTA) journey. On my return journey from Bristol to Dublin, I was refused boarding by Ryanair staff on the basis that my Irish visa was a single-entry visa. Despite explaining that my visa was endorsed with BIVS, which permits travel between Ireland and the United Kingdom within the Common Travel Area after the initial entry, Ryanair staff did not allow me to board the flight. According to the Irish Immigration Service's published guidance, a single-entry BIVS visa is considered a single entry to the Common Travel Area rather than a single entry to Ireland only, and travellers may make multiple journeys between Ireland and the UK during the same CTA trip, provided they initially entered the country that issued the visa. As a result of Ryanair's refusal to board, I suffered significant inconvenience, disruption to my travel plans, stress, and additional expenses. I believe the boarding refusal was based on an incorrect interpretation of the BIVS visa rules and I am therefore seeking compensation and reimbursement for any costs incurred as a consequence of this incident. Arrived 2hours before boarding, staff kept on saying to wait as they want to confirm, finally after everyone was boarded they said based on single entry, we cant allow you to go back to Dublin.
- Bristol-Dublin
- Economy
Daniela V
Verified | Aug 20, 2026Cagliari-Dublin
Economy
Claim escalated to airline
I had not have my ID with me today as I had lost it recently, but I had a Police document / a report reporting the doc number . Ryanair stopped me from taking the flight, with no respect for the fact that I lost my ID but I had a police substitution document.
- Cagliari-Dublin
- Economy
- Claim escalated to airline
Aysha Bibi P
Verified | Aug 20, 2026Manchester-Barcelona
Economy
I was traveling with my wife and daughter who are both wheelchair users, and as they use and electic wheelchair i was having issueis with online checkin due do them travel8ng with lethium battries. When i call customer service, thay said they will sort this out at checkin. When we went to the airport the ryanair staff charged us with Β£55 per pers9n for not checking in online, when clearly it wasn't pur fault. Onw of the staff was very rude to us and thretend to not let us board the flight. I don't see how this is our fault as we did everything we could to check in online. This is very dissapointing and was very stressfull for all of us especially my wife, daughter and mother in law (who also traveled with us) we paid Β£220 in total for the four of which is very unfair. I will be taking this complaint further untill this matter is resloved and we get our refund back of Β£220.
- Manchester-Barcelona
- Economy
Ahmedgora Mahmedhanif T
Verified | Aug 20, 2026Manchester-Barcelona
Economy
I was traveling with my wife and daughter who are both wheelchair users, and as they use and electic wheelchair i was having issueis with online checkin due do them travel8ng with lethium battries. When i call customer service, thay said they will sort this out at checkin. When we went to the airport the ryanair staff charged us with Β£55 per pers9n for not checking in online, when clearly it wasn't pur fault. Onw of the staff was very rude to us and thretend to not let us board the flight. I don't see how this is our fault as we did everything we could to check in online. This is very dissapointing and was very stressfull for all of us especially my wife, daughter and mother in law (who also traveled with us) we paid Β£220 in total for the four of which is very unfair. I will be taking this complaint further untill this matter is resloved and we get our refund back of Β£220.
- Manchester-Barcelona
- Economy
Shiloh M
Verified | Aug 20, 2026Brussels-Barcelona
Economy
Claim escalated to airline
I got denied at the gate because I got my residence document, which I used to do the check in and at no point on the app did it say I couldnβt use it. So I thought that I could travel with it, like Iβve done so many times before. But the Ryannair employees told me no. And told me that I couldnβt go on my flight.
- Brussels-Barcelona
- Economy
- Claim escalated to airline
Miracle O
Verified | Aug 20, 2026Catania-Athens
Economy
Claim escalated to airline
Problems at airport
I chatted with Ryanair and they said outside of a refund they would not compensate for the extra amount and time I had to spend to get to my destination- Catania-Athens
- Economy
- Claim escalated to airline
Frank M
Verified | Aug 19, 2026Dublin-East Midlands
Economy
Claim escalated to airline
We contacted them that evening after getting a connecting flight to birmingham at the cost of 200 euros and they apologised and told us there was nothing they could do as the gate closed at 11.30 despite departure time of 12 o clock even thogh there were 6 people caught in the same situation as the flight was gone at 11.45
- Dublin-East Midlands
- Economy
- Claim escalated to airline
Zeki K
Verified | Aug 19, 2026Rabat-Malaga
Economy
My suitcase contains a lot of expensive makeup and other very important personal belongings that I urgently need. I really need my luggage back as soon as possible. When I was checking in at Rabat airport, I specifically asked the check-in staff member several times if my suitcase would be checked all the way to Norway. He confirmed that it would, around 10 times. I therefore expected my suitcase to arrive in Norway with me. However, when I arrived in Norway, my suitcase was not there. Please locate and return my luggage as soon as possible, as the belongings inside are very important to me. The suitcase is small and black, with a red-orange stripe around it.
- Rabat-Malaga
- Economy
Matthew S
Verified | Aug 19, 2026Palma de Mallorca-Bournemouth
Economy
Travelling with 2 children - highly inconvenient and missing items in case. Case had clearly been opened
- Palma de Mallorca-Bournemouth
- Economy
Tanja A
Verified | Aug 19, 2026Nis-Malta
Economy
Technical problems
This complaint concerns the serious disruption caused by a technical failure with the aircraft. The technical issue could not be resolved by the local staff in Serbia, and the airline had to send an aircraft and technical experts from the EU to address the problem. Our flight was delayed for at least three hours before we received any proper information about the situation. Eventually, the flight was cancelled and rescheduled for the following day. As a result of the cancellation and the lack of timely assistance, we had to cover the costs of food, hotel accommodation, and transportation to and from the hotel ourselves. We therefore request full reimbursement for all reasonable expenses incurred as a direct result of the flight disruption. Receipts and other supporting documents can be provided as proof of these expenses. In addition, we have evidence showing that, due to an error on the airline's side, a hotel reservation was mistakenly made in Malta instead of NiΕ‘ for the same evening. This caused even more confusion, stress, and panic during an already difficult situation. We therefore request reimbursement for all necessary expenses, as well as the compensation to which we are entitled under the applicable passenger rights regulations.- Nis-Malta
- Economy
Lawin O
Verified | Aug 19, 2026Cologne-London
Economy
Flight was delayed twice. Flight was put forward without any public announcements. I was there at the gate for 4 hours. Went to charge my phone at the backseat. People were still in the queue to board the plane. The gate was closed without explanation. Extremely rude staff. Ended to exit the airport and re-purchase another itinerary forβ¬100 Came back to board the next flight at 20:25. The same staff was there. As soon. As she saw me. Handed my passport and boarding pass. She didn't hand back my passport and boarding pass but rather threw them on the counter. No manners. No respect.
- Cologne-London
- Economy
Flavius C
Verified | Aug 19, 2026Liverpool-Cork
Economy
Iβve arrived on time to the gates and the security check stoped us because I have two kids one baby and 3 year old They thought I had something in my babyβs milk pounder . They checked it they checked the bags I waited with the kids like 30/40min or so and Iβve missed my flight . They wouldnβt let me get into the plane even tho I was there on time . They let a wheelchair person in front of me and not my family . Never in my flight history I have had problems
- Liverpool-Cork
- Economy
Dean M
Verified | Aug 19, 2026Dublin-Faro
Economy
Basically we paid for our holiday in full and we also paid for our plane seats we arrived at the gate early and they tried to charge us for 6 seats and there was only four of us so they wanted 1β¬ and 50cent paid by card but we didn't have any money on our card we only had cash so they refused us our flight and were very rude to us and then tried to make us pay 400 for a new flight they left us all traumatised suffering with severe anxiety and emotional damage and embarrassment and the child cried the hole way home she still hasn't been right over the ordeal
- Dublin-Faro
- Economy
Dean M
Verified | Aug 19, 2026Dublin-Faro
Economy
Basically we had our flights paid in full including our plane seats when we arrived at the gate which we were in plenty of time for they refused us boarding as they tried to charge us for 6 seats and there was only four of us. So we were denied our flight over 1β¬ and 50 cent we only had cash on us and they wanted it paid bu card and refused us on our flight. And then also tried to charge us 400 for new flights they were very rude to us they left us all traumatised caused us servere anxiety and disappointment and embarrassment even they we had done noting wrong and the child cried the hole way home an was upset for a long time over this
- Dublin-Faro
- Economy
Nicola S
Verified | Aug 19, 2026Birmingham-Dublin
Economy
Claim escalated to airline
No reason given
The disrupted flight was a replacement flight i had to book after being hospitalised and missing my original flight home. The travel insurance i paid for through ryanair would not cover any of the costs accrued by that either. The original pop up message said the flight delayed was due to technical issues. They then changed it to air traffic control issues to avoid paying out after messing up around all day. I had to rebook my bus home from airport twice due to misinformation- Birmingham-Dublin
- Economy
- Claim escalated to airline
Dean M
Verified | Aug 19, 2026Dublin-Faro
Economy
Basically we had our flights and hotel accommodation paid in full and our 4 plane seats paid for. they tried to charge us for 6 seats and we had no money on our card we only had cash and they wouldn't accept cash and they wanted 1β¬.50cent and refused us on the flight and were very rude to us and wouldn't allow us to board the plane and we were early at the gate and after that they tried to charge us 400 for new flights they really traumatised us and the child especially she cried to hole way home.
- Dublin-Faro
- Economy
Claire H
Verified | Aug 19, 2026Palma de Mallorca-Bournemouth
Economy
Iβm still yet to receive our two suitcases. No cash was provided. We last saw our cases at self check inattentive palma airport. It was very chaotic in that area. It would have been better if they had staff checking in. We paid additional fees to have a bigger case. Our cases were loaned to us so we would need to reimburse them if not returned. We filled a PIR form out straight away. The staff seemed used to this situation and werenβt shocked it had happened. A case was on our flight that had been left behind from the day before. Our delayed luggage left palma airport 24hours after we did. I had a call 24 hours after weβd landed to say they had got to Bournemouth and theyβd arrange a courier to deliver them as we live on the Isle of Wight. Since then DHL had delayed the delivery and itβs now 4 days without our cases when we were told it would be 2-3 days. Having a child with PDA itβs caused a huge stress and anxiety for her and myself. Being without her βsafe clothesβ has impacted her choice to fly again this her first flight/holiday and loosing our belongings has massively impacted her and myself
- Palma de Mallorca-Bournemouth
- Economy
Leah B
Verified | Aug 19, 2026Birmingham-Palma de Mallorca
Economy
Claim escalated to airline
i paid for 2 seats on the plain. when we boarded our plane someone was already sat in our seats. i have really bad anxiety and other mental health issues so i was unable to go speak to the cabin crew. we ended up having to sit where there was free seats available at the back which i find unfair because we paid money for the seats we chosen
- Birmingham-Palma de Mallorca
- Economy
- Claim escalated to airline
Oleksiy D
Verified | Aug 18, 2026London-Gerona
Economy
Claim escalated to airline
All family of 5 including infant was denied from flight while info table was showing final call sign
- London-Gerona
- Economy
- Claim escalated to airline
Jill B
Verified | Aug 18, 2026Weeze-Malaga
Economy
We where at the destination 23th of july 10.30. The airline told us we couldnt get on the flight right before the flight. We rented a car and we tried to reschedule it but that wasnt possible so i lost β¬200 for the car
- Weeze-Malaga
- Economy
Lorenzo A
Verified | Aug 18, 2026London-Naples
Economy
I reported the luggage as not delivered and I had been told to wait for a call from the lost and found office at Naples airport . Nobody called and I then decided after 2 days to go to the office into the airport and finally found my luggage there . I had to buy clothes , sanitary items and medicines plus taxis to and back from airport . The short holiday of 5 days had been totally compromised by the stress this luggage delay caused on me and my girlfriend Faiza Khalifa so I want a compensation for the items and costs incurred but I think I should have some money payed back for ruining my holiday as well
- London-Naples
- Economy
Sven P
Verified | Aug 18, 2026Naples-Malta
Economy
I have no receipts nor photos of what I had in my luggage but I can tell you that I had my full wardrobe and haircare and toiletries in my luggage which included 70% of it like from a brand of Ralph Lauren and they were brand new even the underwear. RIGHT NOW I LITERALLY HAVE NOTHING TO WEAR!!! And I donβt have the funds to buy a new wardrobe especially since I was on holiday. I am more than certain that what I had in my luggage is worth much more than what Iβm claiming but since some of the shirts were a bit less than brand new maybe it decreases the value of it. I also do not have anything to go to work with which is another huge problem.
- Naples-Malta
- Economy
Anonymous member
Verified | Aug 18, 2026Catania-Malta
Economy
Terrible customer service during cancelled flight
The flight was cancelled on the 10th and the only alternative flight there was available was on the 14th.. we had to spend the night at the airport. Not even a bottle of water was provided in a temperature of nearly 40Β°. Why all this hassle to get our flight refunded when they had all the details.Overall
- Poor customer service for getting my refunds and throughout all this situation we were leaded by Molli the bot.
- Sorry but nothing
- Catania-Malta
- Economy
- Loss: β¬263
- Desired solution
Refund
Other - Apart from the cancellation we had to spend the night at the airport because the airline said that they were unable to provide us with accommodation. They didn't even tried to provide us with at least a bottle of water. The next morning we had to travel to Marina Di Ragusa to pick the ferry to Malta.
Franco M
Verified | Aug 17, 2026London-Alghero
Economy
There was a poor Ryanair airline organization and poor communicarion with Ryanair member of staff, disorganization to queque to get a sticker to imbark luggages, there has been a belt fault, it was stack with a huge queque to imbark luggages, which has leaded us to arrive and find the Gate 30 closed, Been informed to go to the information desk to clain a refund or put a claim, went there, and desk close closed. So we spoke with security 's staff, been told to go to Ryaner desk. Got an information letter to filll for a complaint. We had to by an other 3 tickets for Wednesday 19/08/26, at the price of β¬300 pound, bought some food and paid home return coach tickets. Please note, Rynair has failed to return us, our luggage, one of us had to stay at the belt number 9 one two hours, after that had to give his name and phone number to be called once they found our luggage. We have not been called yet.
- London-Alghero
- Economy
Hanna Z
Verified | Aug 17, 2026Bergamo-Budapest
Economy
When I received my luggage, I discovered that the handles of my wheeled travel bag had been torn off. The bag was in good condition when I checked it in at Milan Airport.
- Bergamo-Budapest
- Economy
Reza G
Verified | Aug 17, 2026Dublin-Faro
Economy
The airline office didn't help at all at the destination airport. I had to take taxi to go to the airport couple of time in 2 days looking for our luggage but unfortunately I had to pay cash (except once). 3 days of our 7 day holiday was ruined because we didn't have our cloth etc. We did keep our all receipts because we hadn't been aware that we could claim for it. Thanks
- Dublin-Faro
- Economy
Aynur I
Verified | Aug 17, 2026Malaga-Barcelona
Economy
No reason given
We took ouor seats in airplane then caib cruew saw small hole or something in Airplane. They said us there is technical issue and some people arrived and tried to fix. We waited in airplane then they coudln't handle it and told us to leave airplane because of technical issue. I called to ryanair customer service and service couldn't help. Flight deyalyed 5h+ we were so tired, my mom is old. It was so bad experince for us. There were a lot of people at airport, I was facing this situation first time in my life. was terrible experince during my holiday- Malaga-Barcelona
- Economy
Alexandru U
Verified | Aug 17, 2026Valencia-Vienna
Economy
No reason given
Ryanair is lying about the weather conditions. they weather was perfect in Valencia and also in Europe. they had technical issues with the airplane. they even informed us. they thought they initially fixed it and embarked us, and then after one hour of sauna without air conditioning, they took us off the airplane, fixed it some more, and only the rembarked us after 4 hours... embarrassing now they blame it on the weather- Valencia-Vienna
- Economy
Yuval K
Verified | Aug 17, 2026Cologne-Sofia
Economy
Involuntary Denied Boarding & Forced Extra Payment under EU Regulation 261/04 β Ryanair Flight [FR8646] from Cologne (CGN) to Sofia (SOF) on [1/2/2026] Flight Details: Airline: Ryanair Flight Number: [FR8646] Route: Cologne Bonn Airport (CGN) to Sofia Airport (SOF) Booking Reference / PNR: [Insert Booking Reference] The Incident: We checked in on time, held valid documents, arrived at the boarding gate promptly, and had priority boarding. Despite this, the gate agents stated the flight was full and initially refused to let us board. To get onto the aircraft, the gate agents forced us to pay an extra fee/ticket amount on the spot. We were only allowed to board after making this coerced payment. What we are claiming: Statutory Compensation: β¬400 per passenger under EU Regulation 261/04 for involuntary denied boarding on a flight over 1,500 km. Reimbursement: A 100% refund of the extra money we were forced to pay at the gate. Attached Evidence: Booking confirmations and boarding passes. Time-stamped print screens and receipts from the day proving the forced payment and the situation.
- Cologne-Sofia
- Economy
Ecologyseed E
Verified | Aug 17, 2026Cologne-Sofia
Economy
Involuntary Denied Boarding & Forced Extra Payment under EU Regulation 261/04 β Ryanair Flight [FR8646] from Cologne (CGN) to Sofia (SOF) on [1/2/2026] Flight Details: Airline: Ryanair Flight Number: [FR8646] Route: Cologne Bonn Airport (CGN) to Sofia Airport (SOF) Booking Reference / PNR: [Insert Booking Reference] The Incident: We checked in on time, held valid documents, arrived at the boarding gate promptly, and had priority boarding. Despite this, the gate agents stated the flight was full and initially refused to let us board. To get onto the aircraft, the gate agents forced us to pay an extra fee/ticket amount on the spot. We were only allowed to board after making this coerced payment. What we are claiming: Statutory Compensation: β¬400 per passenger under EU Regulation 261/04 for involuntary denied boarding on a flight over 1,500 km. Reimbursement: A 100% refund of the extra money we were forced to pay at the gate. Attached Evidence: Booking confirmations and boarding passes. Time-stamped print screens and receipts from the day proving the forced payment and the situation.
- Cologne-Sofia
- Economy
Michael R
Verified | Aug 17, 2026Alicante-Shannon
Economy
I arrived well ahead of schedule and was placed third in the Non-Priority boarding queue. Despite having a valid boarding pass and Passport I was asked by the gate agent to step aside as the flight was overbooked and I may not get to travel. I reserved my right to travel and did not volunteer to give up my seat and asked for the reason for the declined boarding to be provided to me in writing. That request was refused. Having received no assistance from the gate agent other than handing me a sheet outlining my rights I then booked the only feasible option for me to travel home to Shannon on the same day as all other options were booked up.
- Alicante-Shannon
- Economy
Oluseyi A
Verified | Aug 16, 2026Manchester-Tirana
Economy
MAN to CRL flight reference : F6Z6MN The pictures I uploaded are the prices for the flight tickets and the luggage and seats (altogether Β£150.29)
- Manchester-Tirana
- Economy
Babu K
Verified | Aug 16, 2026Bristol-Dublin
Economy
We had an Irish Visa with endorsement of BIVS, British Irish Visa scheme, where we with an Indian passport can travel to the common travel area. We had come to Ireland first as the visa was issues by ireland then went to Bristol for a week, but on returning, denied boarding, the reason stated was that its a single entry visa, as per Department of Justice Immigration service Delivery, with a singe entry visa also, one can travel multiple times within the common travel area.
- Bristol-Dublin
- Economy
Marcel C
Verified | Aug 16, 2026East Midlands-Krakow
Economy
Influence by other flights
The flight FR1940 was booked and ticketed as a flight to KrakΓ³w (KRK). Due to the disruption, (electrical fault at Barcelona Airport) the aircraft was delayed and then diverted/rerouted to Katowice Airport (KTW) instead of the booked destination of KrakΓ³w. After arriving at Katowice, passengers had to wait for checked baggage and were subsequently transported by a bus arranged by Ryanair from Katowice to KrakΓ³w. Our scheduled arrival time in KrakΓ³w was 23:00, whereas we did not reach our booked final destination, KrakΓ³w, until after 4:00 on 13 August 2026. This resulted in an arrival delay of approximately 5 hours at the final destination specified on our booking. There were four passengers on the booking:2 adults, 2 children aged 3 and 2. I therefore request compensation of Β£220 per passenger, a total of: Β£880 under the applicable UK Air Passenger Rights Regulations. As the airline had since rejected my eligibility for compensation, and is not allowing us to complete the online compensation form on their website, I am formally challenging Ryanair's decision to reject the claim for compensation on the basis that the disruption constituted an 'extraordinary circumstance'. The airline had since refused our compensation eligibility; reason given was "curfew at KrakΓ³w airport was missed following air traffic control restrictions suffered on previous sectors, outside of the control of Ryanair". I acknowledge that an external airport electrical fault may, depending on the circumstances, potentially constitute an extraordinary circumstance. However, under Article 5(3) of Regulation (EC) 261/2004, the existence of such an event does not automatically remove the airline's obligation to pay compensation. Ryanair must establish not only the existence of the alleged extraordinary circumstance, but also a direct causal connection between that circumstance and the delay, and that the delay could not have been avoided even if all reasonable measures had been taken. At the gate, some passengers were informed that the flight was going to arrive in KrakΓ³w instead of Katowice (It was not a formal communication made clear to all passengers but rather a word of mouth passed on by travellers waiting for further information). This was later communicated by a pilot immediately after departing, that KrakΓ³w Airport would be unavailable at the expected arrival time as it will be closed by the time we land and that the aircraft would therefore be diverted to Katowice. I therefore request that Ryanair reconsider its decision and to: (a) reconsider the refusal and pay the applicable UK261 compensation together with reimbursement of my reasonable expenses; total of Β£900; OR (b) provide a detailed evidence-based explanation addressing each of the points above, including the precise causal relationship between the alleged extraordinary circumstance and the full duration of my delay and the reasonable mitigation measures considered by Ryanair.- East Midlands-Krakow
- Economy
Patryk C
Verified | Aug 16, 2026East Midlands-Krakow
Economy
Influence by other flights
The flight FR1940 was booked and ticketed as a flight to KrakΓ³w (KRK). Due to the disruption, (electrical fault at Barcelona Airport) the aircraft was delayed and then diverted/rerouted to Katowice Airport (KTW) instead of the booked destination of KrakΓ³w. After arriving at Katowice, passengers had to wait for checked baggage and were subsequently transported by a bus arranged by Ryanair from Katowice to KrakΓ³w. Our scheduled arrival time in KrakΓ³w was 23:00, whereas we did not reach our booked final destination, KrakΓ³w, until after 4:00 on 13 August 2026. This resulted in an arrival delay of approximately 5 hours at the final destination specified on our booking. There were four passengers on the booking:2 adults, 2 children aged 3 and 2. I therefore request compensation of Β£220 per passenger, a total of: Β£880 under the applicable UK Air Passenger Rights Regulations. As the airline had since rejected my eligibility for compensation, and is not allowing us to complete the online compensation form on their website, I am formally challenging Ryanair's decision to reject the claim for compensation on the basis that the disruption constituted an 'extraordinary circumstance'. The airline had since refused our compensation eligibility; reason given was "curfew at KrakΓ³w airport was missed following air traffic control restrictions suffered on previous sectors, outside of the control of Ryanair". I acknowledge that an external airport electrical fault may, depending on the circumstances, potentially constitute an extraordinary circumstance. However, under Article 5(3) of Regulation (EC) 261/2004, the existence of such an event does not automatically remove the airline's obligation to pay compensation. Ryanair must establish not only the existence of the alleged extraordinary circumstance, but also a direct causal connection between that circumstance and the delay, and that the delay could not have been avoided even if all reasonable measures had been taken. At the gate, some passengers were informed that the flight was going to arrive in KrakΓ³w instead of Katowice (It was not a formal communication made clear to all passengers but rather a word of mouth passed on by travellers waiting for further information). This was later communicated by a pilot immediately after departing, that KrakΓ³w Airport would be unavailable at the expected arrival time as it will be closed by the time we land and that the aircraft would therefore be diverted to Katowice. I therefore request that Ryanair reconsider its decision and to: (a) reconsider the refusal and pay the applicable UK261 compensation together with reimbursement of my reasonable expenses; total of Β£900; OR (b) provide a detailed evidence-based explanation addressing each of the points above, including the precise causal relationship between the alleged extraordinary circumstance and the full duration of my delay and the reasonable mitigation measures considered by Ryanair.- East Midlands-Krakow
- Economy
Iva I
Verified | Aug 16, 2026Dublin-Bari
Economy
βI am writing to formally contest your response and request a complete re-evaluation of my case. The conclusion that your staff acted appropriately is entirely inaccurate and fails to reflect the reality of what occurred at the boarding gate. βTo clarify the sequence of events: βUnfounded Accusation and Aggression: The staff member in question targeted my girlfriend's cabin bag, claiming it exceeded the size limits. When we questioned this, he adopted an aggressive and intimidating physical posture, puffing out his chest and confronting me directly. βRetaliation to Provocation: My reaction was a direct response to his unprofessional, aggressive, and inappropriate behaviour. It is completely unacceptable for a staff member to provoke a passenger and then use the resulting tension as a pretext to deny boarding. βContradictory Evaluation: The bag in question was subsequently evaluated and proven to be entirely compliant with the size requirements, proving that the staff member's initial intervention was baseless. βConcealment of Identification: During the incident, the employee deliberately hid his name tag and refused to provide his staff identification when asked, directly violating accountability standards. βDenying boarding under these circumstancesβwhere your staff initiated the conflict, acted aggressively, and were proven wrong about the baggageβis completely unjustified. βI expect this matter to be escalated to a senior management level for a fair review. I reiterate my request for appropriate compensation for the missed flight, the disruption caused, and the unacceptable treatment we received. β
- Dublin-Bari
- Economy
Janice C
Verified | Aug 16, 2026Malta-Trapani
Economy
The supervisor and employee saw me running towards the gate with the baby, and they closed the system. I was there precisely on time, and they denied my over boarding. I was there at 6:10, and the aeroplane was going to fly at 6:40. There was still time to onboard me gently.
- Malta-Trapani
- Economy
Anca M
Verified | Aug 15, 2026Bucharest-London
Economy
We arrived to the airport 3 hours early. When we got to the gate which was listed on our boarding pass and the tv. It stated gate 50. Me and my partner where waiting and asked other individuals who worked if our flight flys from gate 50 and all told us they werenβt sure. Eventually a worker told us it was gate 34, it had not changed on the app or anywhere online. When we eventually got to gate 34 the check in man at the desk told us heβd shut the gate and no one is allowed through. We explained to him that the airline gave us the wrong boarding gate and he was extremely rude with us he was shouting and telling us to go deal with it our self. This was so inconvenient as me and my partner both had work the next day. I had to extent my car parking in London Stansted due to this. We both missed on 1 whole day of pay. We arrived at the final destination the minute the gate got shut as we had to make our through to the other end of the airport. The airline was horrible and uncaring, just shouting and rude.
- Bucharest-London
- Economy
View more