Ryanair complaints: comments, page 3
2,633 comments
JoΓ£o Pedro D
Verified | Oct 1, 2026
Lisbon-Tirana
Economy
No reason given
I received a first email at 10:07, which was already 40 minutes after the scheduled departure time (09:20). The email provided a food voucher and stated that the new estimated departure time was 13:10. Then, at 10:29, I received a new email saying that the new departure time would be 11:15. The food voucher was cancelled, and all passengers were immediately called to the boarding gate. However, there was no boarding, and everyone returned to the waiting areas, without any communication from the staff. I received new boarding passes. We entered the aircraft at 11:30, but we still had to wait for a long time. At 12:29, I received another email saying that the delay had exceeded two hours and that I could check my rights. No further communication was received after that. Flight FR2086 actually departed at around 13:30. We had a connecting flight from BGY to Tirana, flight FR8421, scheduled to depart at 15:05. We landed in Bergamo only at 16:50, so we missed our connecting flight. We were only able to get a Wizz Air flight at 21:45. Under normal circumstances, the connecting flight we missed would have arrived in Tirana at 16:50. We had booked a rental car to be picked up at 18:00, followed by a 1 hour and 40 minute journey to accommodation in another city. As we only arrived in Tirana around midnight, the car rental company was unable to hold the car for that long. We therefore had to cancel the rental and pay a β¬50 cancellation fee. The trip to the other city also had to be cancelled, along with the accommodation we had booked there. We had to arrange a new rental car at Tirana airport and new accommodation in Tirana, which cost us more. In addition, we had many unexpected hours of waiting in Bergamo, which caused us additional expenses for food and transportation.
- Lisbon-Tirana
- Economy
Stephen S
Verified | Oct 1, 2026Palma de Mallorca-Bournemouth
Economy
Unknown
Waited in line to board. Sign said boarding. Three of us waiting to get on plane when they closed the doors and said boarding was closed because the plane was running late. Lady at counter was very apologetic because she knew we had been in line waiting. No grey areas. I had to pay for taxi, hotel room and new flight to get home late for my dad's funeral because they were running late.- Palma de Mallorca-Bournemouth
- Economy
Maxine B
Verified | Sep 30, 2026Arrecife-Prestwick
Economy
Claim escalated to airline
Technical problems
Tried to contact Ryanair, but as I booked it through OTB they said I had to go through them. Then OTB said I had to contact Ryanair. So vicious circle...nobody claiming responsibility.- Arrecife-Prestwick
- Economy
- Claim escalated to airline
Emma B
Verified | Sep 30, 2026Dublin-Beauvais
Economy
Influence by other flights
The flight was originally delayed to 8.30, then 9.00 and kept being delayed in intervals until it departed at 15.45. The additional claims are for the bus transfer and a boat we had booked along with some refreshments at the airport.- Dublin-Beauvais
- Economy
Martin O
Verified | Sep 30, 2026Birmingham-Alicante
Economy
Unknown
All the emails are attached in the complaint file of which ryanair have not looked into the complaint and just closed the complaint- Birmingham-Alicante
- Economy
Nick D
Verified | Sep 30, 2026Amsterdam-Dublin
Economy
No reason given
On the 8th of September my flight was supposed to take off at 14:55 Amsterdam Local Time. During the day I got a notification on the app, which stated that flights to the United Kingdom could be dalayed due to interferance with in their flight systems. However flights who would be impacted by this would be updated within the app, and any delay would be properly displayed if the flight got affected by it. We boarded the plain as usual, and went to our seats, however we got soon notified that the flight got delight due to unforseen circumstances, which weren't really clear in the beginning anyway. They kept us updated, but only vaguely, and didn't really keep us in the loop forwarding the information we truly needed to rely on. This went on for at least 3 hours straight, and we only got a next time of departure only mentioned once, which was 21:30 Amsterdam Local Time in the evening. They mentioned the British Airspace got cancelled, so they couldn't really take off and we didn't had really anything else to go by. We de-boarded the plain, and got back into the gate, and then the terminal anex. I also took the liberty to ask the flightstaff of Ryanair about the time again, and this person confirmed the 21:30 time again, so I took that as a refference for the next flight. The most frustrating thing was, that the Ryanair App itself didn't up this time at all - I was fortunate enough myself to keep checking the arrival time with Dublin Airport itself, which stated that the flight indeed to delight to 21:30. There was a brief period within the Ryanair App which mentioned the time of 21:30 but I wasn't fortunate enough to see it, because the flight went through and got confirmed, so you couldn't really see any other detail about it anymore. I was lucky enough to meet a pilot from Easy Jet, who was able to tell another passenger that all of the systems went back online again, and that the airline companies were all waiting in line to get a corresponding flight time to take off. So, I was less worried about the flight being cancelled, because all flights that were still on hold, would take off. I didn't see any other Ryanair Staff that day unfortunately, so I couldn't really get any updates whatsoever. In the Ryanair App itself, I was able to find a time of take off, by searching for the flightnumber, which stated 23:40 Amsterdam Local Time. I found this to be weird, as the flight was still planed for take off at 21:30. We started boarding again, went through the whole proces and waited to be boarded into the plain, however when everyone was checked they stated that the crew for this flight was booked onto a different flight and we had to wait until 23:30 for our flight to be able to take off from Amterdam Schiphol Airport. We went back again in the terminal, waited and finally at around 22:50 we started boarding again, boarded the plain and indeed took off at around 23:40 Amsterdam Local Time.- Amsterdam-Dublin
- Economy
Bob E
Verified | Sep 29, 2026Budapest-Tenerife
Economy
Unknown
When i reached my destination ,i notice that my luggage was damged verry hard ,when it was hadeled i belive .- Budapest-Tenerife
- Economy
Vita P
Verified | Sep 29, 2026Bari-London
Economy
Unknown
My husband and I were travelling back home after our wedding. This was supposed to be the end of a very special and important moment in our lives, and our suitcase contained personal belongings connected to our wedding and our first days as a married couple. Among the items that were missing were the shoes I had worn on my wedding day. These were not simply a pair of shoes with a financial value; they were part of my wedding day and have a very strong sentimental value to me. I never expected that, after such an important day, I would have to discover that they had disappeared from our luggage. Even more upsetting was discovering that our wedding gifts, which we had carefully packed in our suitcase to bring home with us, were also missing and/or damaged. Some of these gifts were broken, while others were completely gone. Finding our personal belongings in this condition was extremely difficult for us emotionally. These were things connected to our wedding, to our family and friends, and to memories that we had just created. They cannot simply be replaced by purchasing new items. I understand that baggage can sometimes be delayed or mishandled, but discovering that belongings were missing and that some of our wedding gifts had been damaged after the suitcase had been in the airline's care has caused us considerable distress.- Bari-London
- Economy
Nikolett G
Verified | Sep 29, 2026Palma de Mallorca-Budapest
Economy
Claim escalated to airline
No reason given
The flight was initially shown as delayed by approximately 2,5 hours, but Ryanair provided no adequate information via the app or SMS. At around 23:00 we boarded, but we waited on board for about one hour without information. The pilot then announced that due to heavy air traffic, the crew would exceed its permitted duty time before take-off clearance could be obtained, and the flight was cancelled. We were then required to leave the aircraft. Airport staff told us we would definitely fly the next day at 12:20. After waiting overnight, Ryanair sent an SMS stating that no hotel could be provided and that we should arrange our own accommodation. We therefore had to remain at the airport. We received no adequate food or drinks during the night. At 07:57, after approximately 11 hours at the airport, we received food/drink vouchers, but they had no value or redemption code and could not be used. I therefore paid β¬64.15 for food and drinks myself. We were later told that the 12:20 flight was not available to cancelled passengers and that we had to wait for another flight. Airport and Ryanair information repeatedly changed, while the app still did not provide proper cancellation information. Eventually, a departure time of 18:10 was confirmed. My boarding pass was also invalid at the gate because no new boarding pass had been issued. The replacement flight departed approximately 35 minutes late and arrived in Budapest at 21:05 on 10 September instead of 23:40 on 9 September. We spent approximately 24 hours at Palma Airport. We request: β’ at least β¬400 compensation under Regulation (EC) No. 261/2004; β’ reimbursement of β¬64.15 for necessary food and drink expenses; β’ an explanation for the lack of hotel, food, drinks and adequate information.- Palma de Mallorca-Budapest
- Economy
- Claim escalated to airline
Megan M
Verified | Sep 29, 2026Barcelona-Dublin
Economy
Disorganised and staff very impolite. Spoke mostly to Spanish travellers and had to keep asking them to speak for us in English
Delayed by 5 hours sent eventually to another airport due. Told to get on a coach but coaches were full so no. Put on a coach 1 hour after everyone else left on it for 30 minutes and then told to get off as Ryan air did not pay for it . Eventually put in a taxi and sent to another airport in Spain for flight homeOverall
We didnβt get on flight as cancelled, told to go to another airport for 1 pm flight didnβt happen so bad communication the buses were full so no room to take to next airport. Then put on a bus left on it after 30 minutes told get off snd into taxi
- Barcelona-Dublin
- Economy
Sabriena C
Verified | Sep 29, 2026Dublin-Barcelona
Economy
Problems at airport
We were delayed over 4hrs due to technical problems on the runway we where then notified on the plane after an hr or so sitting there that our flight was cancelled and after 2 hrs wait in line we were told we had to find and pay for our own way to either England or Cork or we could wait 4 days for another flight. We arrived at about 1pm on Thursday the 17th of Sept. We had traportation booked and paid for on the 16th and we missed the 1st night and second morning of our 7 night holiday. We had arranged to go for dinner as one of our parties birthday was on the 16th of Sept (birthday trip) we missed the celebration- Dublin-Barcelona
- Economy
David B
Verified | Sep 29, 2026Cologne-Lisbon
Economy
Unknown
I lost a lot of Time because of the delay and the costomer Service was bad as well. My Bag firstly didnt leave Cologne then it got back to Lisbon 2 days later. After it arrived in Lisbon, they lost the bag there and delayed it futher. After i got informed it arrived i had to pick it up myself because they couldnt deliver it in time, because i traveled from Lisbon to Lagos. I lost about 150 Euros due to stuff i needed to buy and Ubers i took to get back to the airport to pick it up myself because of there delay. I paid 27 Euro for my Bag, which didnt arrive as promised. Thanks to my Friends i could safe some Money on things but i would like to be compensaded for the inconvience as well.- Cologne-Lisbon
- Economy
Margaret R
Verified | Sep 29, 2026Palma de Mallorca-Cork
Economy
No reason given
Got on original plane, engine began to smoke so back into the terminal and we were told the plane has technical issues. This was proven when we had to be put on a different plane to fly home. Ryanair trying to tell me it was delayed due to air traffic control, which is a complete lie. Delayed over 3 hours- Palma de Mallorca-Cork
- Economy
Urvashi V
Verified | Sep 29, 2026Catania-Malta
Economy
No reason given
My flight was cancelled by the airline, and because I didnβt have any option for a connecting flight, I had no choice but to cancel my booking as well.- Catania-Malta
- Economy
Ava L
Verified | Sep 29, 2026Liverpool-Paphos
Economy
Claim escalated to airline
No reason given
we had to change planes after boarding due to pilot saying it was unsafe to fly, this delayed us by four hours- Liverpool-Paphos
- Economy
- Claim escalated to airline
Aaran P
Verified | Sep 29, 2026London-Bergamo
Economy
Unknown
I appreciate my bag isnβt brand new but it was perfectly useable and definately Not ripped with a large hole in it.- London-Bergamo
- Economy
Anthony L
Verified | Sep 28, 2026Shannon-Funchal
Economy
No reason given
We were never informed at Shannon. Arrived 17.28. Advised when we arrived at Funchal l think. Adverse weather conditions caused the aircraft to be diverted during a previous sector. 4 euro food voucher Late at destination for scheduled pick up and host delayed as well- Shannon-Funchal
- Economy
Queen Berly T
Verified | Sep 28, 2026Rome-Split
Economy
Technical problems
This whole story I book two way tickets, DBK-FCO AND FCO-DBK, but FCO-DBK IS DELAYED, AND WE DON'T KNOW IT, WE THOUGHT WE MISSED OUR FLIGHT, THEN we book other TICKETS, FCO - SPLIT, And SPLIT - DBK VIA FLIXBUS. our consern is we want to refund our booking in FCO-DBK, REFERENCE NUMBER OF BUTN5F- Rome-Split
- Economy
Sharon O
Verified | Sep 28, 2026Birmingham-Alicante
Economy
Unknown
It was not a disrupted flight is was to do with the staff at Birmingham Airport and their attitude and for them saying that one of our cases was oversized of which it was not I am looking to make a complaint and require an email address for both Swiss and Ryanair- Birmingham-Alicante
- Economy
Dan M
Verified | Sep 28, 2026Brussels-Dublin
Economy
No reason given
no notice and zero help from ryanair"help" desk had to find out own hotel and transport after midnight in an unfamiliar city, with large bike boxes which no taxi wanted to transport, the next available flight with ryanair was 3 days later!!! (which is ridiculous from brussels), we had the same issues with transport trying to get back to the airport, i am a coeliac and the hotel could not cater for me, we missed 3 days of work (for which i havent claimed) and we were very ill with confirmed covid on our eventual return- Brussels-Dublin
- Economy
Annit Maria B
Verified | Sep 28, 2026Naples-Dublin
Economy
Claim escalated to airline
Unknown
yes i have no clothes at all i canβt even shower i had to buy all new toiletries tgis situation has made me extremely depressed i have NONE of my things. i donβt usually fly in europe i only go to asia. emerites would NEVER do this to me- Naples-Dublin
- Economy
- Claim escalated to airline
Graham C
Verified | Sep 28, 2026Dublin-Reus
Economy
Technical problems
Flight was delayed due to the nats technical issues. We eventually took off approx 2 hrs later. When near Reus airport, we were informed that we had to divert to Barcelona Airport, as Reus airport was closing. We arrived in Barcelona airport at approx 23.30 local time. We were then informed that buses would take us to Reus airport. We arrived approx 02.10 on the 09 sep at Reus airport. We were told there would be taxis there to take us to our destinations, but there was no taxis. We eventually did get a taxi at 03.00 and arrived at our final destination at 03.20hrs. We were basically dropped at Reus airport and left stranded there, as the airport was closed. Passage of Information from airline was very poor.- Dublin-Reus
- Economy
Anonymous member
Verified | Sep 27, 2026Rome-Malta
Economy
Terrible experience, bad service
We were delayed by 2 hours 15 minutes and I want compensation or refund for my tickets as our ryanai flight from fiumichino Rome to malta was delayed by 2:15 hours. I booked 4 tickets with my 70+ aged parents and they also suffered because of delay. So I want compensation. My flight number was FR8560. A departure time was 22:50 and it was departure at 01:15Overall
- Bad customer service and they even donβt know the final boarding gate because first they put A69 gate then they put A74 gate but they were also not sure
Nothing
- Rome-Malta
- Economy
- Desired solution
Refund
Luiz Fernando C
Verified | Sep 27, 2026Milano-Porto
Economy
Unknown
Subject: EU261 claim β involuntary denied boarding on flight FR8952 We were involuntarily denied boarding on Ryanair flight FR8952 from Milan Malpensa (MXP) to Porto (OPO) on 26 September 2026, under booking reference N1FIXP, despite holding confirmed reservations and presenting ourselves for boarding on time. Neither of us volunteered to surrender our seat. Ryanair arranged an alternative flight on the next day, hotel accommodation and airport transfers. However, we reached our final destination almost 12 hours later than originally scheduled. As a result, neither of us was able to work that day. Please advise how we may submit evidence of any resulting financial loss for separate consideration. At the airport, Ryanair staff did not clearly explain our compensation rights and directed us to submit a complaint online. We also waited for more than an hour before hotel accommodation was arranged. We ask you to address these aspects of the assistance provided in your response. We request compensation for each affected passenger under Articles 4 and 7 of Regulation (EC) No 261/2004. We did not agree to accept the alternative flight, hotel accommodation or airport transfers as settlement of this claim. We also request reimbursement of reasonable, necessary and documented expenses for meals, refreshments and transport that we paid for as a result of the denied boarding and that Ryanair did not provide or cover. Please confirm receipt of this claim, provide a case reference number and explain how we should submit our supporting documents- Milano-Porto
- Economy
Mark H
Verified | Sep 27, 2026Bratislava-Leeds
Economy
Unknown
Flight fr 5042 from bratislava to leeds bradford diverted to stanstead.Had to get a coach back to leeds bradford.We were waiting on the runway for 2 hours then in the airport for about another 2 hours then nearly 6 hours coach journey to get a back to leeds.we stopped to get some food on the way in the service station but forgot to get any reciepts.The full day was wasted.- Bratislava-Leeds
- Economy
Wanwisa H
Verified | Sep 27, 2026Bratislava-Leeds
Economy
Unknown
The flight fr5042 from Bratislava to Leeds Bradford airport was diverted to stansted airport booking ref.J586NG Me and my family were giving a coach from london stansted to leeds bradford and it took a full day to get back.we stopped at the service station on the way back and got some food but we did not realize that we needed to keep the receipt.The airline told us that the plane had been diverted to refuel and that there were technical issues with the plane.- Bratislava-Leeds
- Economy
Christopher H
Verified | Sep 27, 2026Bratislava-Leeds
Economy
Unknown
The flight fr 5042 from bratislava to leeds Bradford airport was diverted to Stansted airport.booking ref no. J586ng.My family and I were giving seats on a coach from Stansted to leeds Bradford and it took a full day to get back.we stopped at the service station on the way and got some food but we didn't realize that we had to keep the receipt.The airline told us that plane had to be diverted to refuel and that there were technical issues with the airplane.- Bratislava-Leeds
- Economy
Tj B
Verified | Sep 27, 2026Liverpool-Dublin
Economy
Claim escalated to airline
No reason given
Pilot said plane was delayed because crew from Liverpool did not show up that morning. That was cause of delay. The plane that showed up 3 hours later was delayed for a further 30 mins for technical fault which was the bird strike which ryanair are trying to blame on the entire 3 hour 20 min delay- Liverpool-Dublin
- Economy
- Claim escalated to airline
Eva N
Verified | Sep 27, 2026Milano-Budapest
Economy
Unknown
The airline oversold the flight, and there was no seat left for me. The day before departure, I was unable to check in because the system kept returning an error; I would like to request financial compensation.- Milano-Budapest
- Economy
Angel B
Verified | Sep 27, 2026Treviso-Malta
Economy
Unknown
We arrived to the airport at 7:40, we saw on the screen that the boarding started at 8:15, we went in at 8:15 and arrived at the door by 8:20 and the app showed that the door closed at 8:30, and they told us βthat the door were already closed and there is nothing to doβ there were 2 people waiting outside one in a wheel chair that they will be boarding later on, we asked if we could go with them and they told us no, then we had to buy an external ticket as there were no more flights for today, and now we see that the flight is actually delayed 10 min so we could have boarded as our check in and everything was ready- Treviso-Malta
- Economy
Phoebe B
Verified | Sep 27, 2026Treviso-Malta
Economy
Unknown
Our flight was scheduled to depart at 8:40, and the airport screens said boarding was at 8:15. We reached the gate at around 8:20, but staff told us it was closed and did not let us board. The Ryanair app still showed the gate as open until 8:30, and the flight was later shown as delayed until 8:50. Two other passengers were still waiting for transport to the plane, and we had only heard two boarding announcements. The staff member at the gate said she could not do anything and sent us to the ticket desk. There, we were told we could pay β¬100 each for another flight through the airline. We instead found tickets ourselves for β¬140 for both of us. We lost the money paid for the original flight and had to pay for another one. We were also told we would need to pay to open a claim with the airline.- Treviso-Malta
- Economy
Sokol S
Verified | Sep 27, 2026Tirana-Rome
Economy
Unknown
Denied boarding on flight FR8097 TiranaβRome Ciampino on 27 September 2026. I arrived at the gate on time with a valid boarding pass and valid travel documents. My boarding pass showed βSeat assigned at gateβ. Ryanair staff told me to wait because no seat had been assigned and that I would only be given a seat if another passenger failed to show up. No seat became available and I was not allowed to board. I did not voluntarily give up my seat.- Tirana-Rome
- Economy
Kristian S
Verified | Sep 27, 2026Tirana-Rome
Economy
Unknown
Denied boarding on flight FR8097 TiranaβRome Ciampino on 27 September 2026. I arrived at the gate on time with a valid boarding pass and valid travel documents. My boarding pass showed βSeat assigned at gateβ. Ryanair staff told me to wait because no seat had been assigned and that I would only be given a seat if another passenger failed to show up. No seat became available and I was not allowed to board. I did not voluntarily give up my seat.- Tirana-Rome
- Economy
Jan P
Verified | Sep 26, 2026Charleroi-Prague
Economy
Strike
My Ryanair flight FR68 from Brussels Charleroi to Prague on 23 September 2026 was cancelled day before departure. I contacted Ryanair Customer Service before making alternative travel arrangements. The Ryanair agent explicitly advised me to book an alternative flight with another airline, keep the receipt, and submit a claim for reimbursement of the expense. I therefore purchased an alternative SAS flight from Brussels to Prague for EUR 228.29. I have already submitted the expense reimbursement claim to Ryanair (Expense Request ID 81547421). This claim is separate from the EU261 compensation claim. Ryanair has so far denied only my fixed EU261 compensation claim, stating that the cancellation was caused by extraordinary circumstances. My reimbursement claim for the EUR 228.29 alternative flight is still being processed. I am providing the attached correspondence and documents to show the cancellation, my communication with Ryanair, and Ryanair's instructions regarding the alternative flight. Additional information regarding the alternative flight: When looking for an alternative flight at short notice, I also considered direct flights from Brussels to Prague. However, the available direct flights were approximately CZK 10,000 one way, while the SAS itinerary with one connection cost EUR 228.29. I chose the SAS flight because it was a significantly less expensive and reasonable alternative, and it allowed me to reach Prague on the same day. I arrived in Prague at approximately 20:15, which was around the same time as the original scheduled arrival of FR68. Although I ultimately arrived at approximately the same time, the replacement journey was longer and required a connection. I also had to spend considerable time and effort urgently arranging alternative transportation after Ryanair cancelled my flight. I am primarily seeking reimbursement of the EUR 228.29 cost of the replacement SAS flight. I believe this expense was reasonable and necessary in the circumstances, particularly as Ryanair Customer Service specifically instructed me to arrange an alternative flight with another airline and claim the cost back. The cancellation also disrupted my planned trip to Ghent. Because I had to spend time urgently searching for and arranging alternative transportation, the time available for my trip was shortened. The situation caused significant stress and uncertainty, as I had to make alternative travel arrangements at short notice and pay for a replacement flight myself. I did not miss a specific paid event, but the cancellation nevertheless had a direct impact on my travel plans and reduced the time available for my planned stay in Ghent.- Charleroi-Prague
- Economy
Deirdre O
Verified | Sep 26, 2026Shannon-Funchal
Economy
No reason given
Arrived @17.28 We were never informed at Shannon. Advised when we arrived at Funchal I think . Adverse weather conditions caused the aircraft to be diverted during a previous sector . 4 euro food voucher Late at destination for scheduled pick up & host also delayed .- Shannon-Funchal
- Economy
Stamatis T
Verified | Sep 25, 2026Malta-Athens
Economy
Unknown
We were told to wait outside then they told us to go back inside and we waited there for some hours- Malta-Athens
- Economy
David O
Verified | Sep 25, 2026Birmingham-Dublin
Economy
Claim escalated to airline
No reason given
I tried to claim with the airline but they said itβs not their fault, they put the blame on the airport. The communication was in the app so there isnβt anything left from the communication- Birmingham-Dublin
- Economy
- Claim escalated to airline
Yolanda O
Verified | Sep 25, 2026Dublin-London
Economy
No reason given
The delay to my flight significantly affected my plans, particularly as my civil wedding was the following day. The airline sent emails every hour informing passengers that the flight had been delayed further, which created significant uncertainty and made it difficult to plan my arrival and preparations. I did not arrive at my final destination until approximately 1:30am. This meant I arrived much later than planned, disrupting my preparations and leaving me with very little time to organise everything for my civil wedding. As a result, I did not get enough sleep before the wedding, which had a significant physical and emotional impact on me. I was also unable to check into my accommodation as planned because of the late arrival, causing further inconvenience and disruption. In addition, only a β¬4 voucher was provided for the delay. This was of very limited use as most of the shops and food outlets at the airport were already closed, leaving very few options available to me. Overall, the flight delay caused considerable stress, inconvenience and disruption at a particularly important time, significantly affecting my preparations for my civil wedding the following day.- Dublin-London
- Economy
Alexandru-Cristian M
Verified | Sep 25, 2026Paphos-Bucharest
Economy
No reason given
I would like to request your assistance with a compensation claim that was rejected by Ryanair. My flight details are: * Flight: FR7336 * Route: Paphos (PFO) β Bucharest (OTP) * Date: 23 September 2026 * Booking reference: N5REWT * Ryanair claim reference: 81604307 * Delay: Approximately 3 hours and 15 minutes I initially submitted a compensation claim directly to Ryanair under EU Regulation 261/2004. However, the airline rejected my claim, stating that the delay was caused by damage to the aircraft during ground handling on a previous flight, which they classified as an extraordinary circumstance beyond their control. Ryanair also informed me that the incident was reviewed individually and that they considered the circumstances to be unavoidable. I would like to know if you could review my case and potentially challenge Ryanairβs decision to determine whether I am still eligible for compensation. I can provide the rejection email and all relevant travel documents for your assessment. Thank you for your time and assistance. I look forward to hearing from you. Kind regards, Matei Alexandru- Paphos-Bucharest
- Economy
Elpida V
Verified | Sep 25, 2026Malta-Paphos
Economy
No reason given
Despite the delay, communication was initially prompt and updates were provided in a timely manner\. However, following the incident, they did not contact me again, even after the statements had been submitted\. When I eventually decided to contact them myself, I was informed that sending further emails would result in additional delays to the handling of my case.- Malta-Paphos
- Economy
Guyue L
Verified | Sep 24, 2026Charleroi-Malta
Economy
Strike
I arrived in Brussels on 19 September after approximately a 10-hour flight from Chongqing. Only after arriving in Belgium did I have to deal with the cancellation of my Ryanair flight FR2956 from Brussels Charleroi to Malta. I tried to obtain assistance from Ryanair, but I could not find an available Ryanair service desk to resolve the situation. I also called Ryanair customer service and waited for more than 20 minutes, but nobody answered. I was travelling alone and had only approximately β¬55 in cash remaining. I did not have sufficient funds to arrange several nights of accommodation and other necessary expenses myself while waiting for the replacement flight. Ryanair did not provide me with accommodation, meals, refreshments or transport assistance at the time, despite the cancellation notice referring to the right to reasonable care. I therefore had to manage for approximately three days with extremely limited financial resources until I could take the replacement flight to Malta. This caused substantial practical difficulty, particularly as I was alone in a foreign country after a long international journey. I would like my case to be assessed for all compensation and reimbursement to which I may be entitled, including Ryanairβs obligations concerning care and assistance following the cancellation- Charleroi-Malta
- Economy
LukΓ‘cs Γ
Verified | Sep 24, 2026Schonefeld-London
Economy
Technical problems
Dear AirAdvisor Team, On 8 September 2026, our Ryanair flight from Berlin to London Stansted was cancelled. We were a group of three students and needed to be in London by 9 September because we had tickets to attend a Bon Jovi concert. As there was no suitable alternative Ryanair flight, we had to urgently arrange our own transportation. We travelled by train from Berlin to Brussels and then from Brussels to London by Eurostar. The alternative journey cost us almost β¬800 in total. As students travelling on a limited budget, this unexpected and very high additional expense was particularly difficult and upsetting for us. Ryanair has already refunded the price of our original flight, so we are specifically seeking reimbursement for the additional costs of the alternative transportation, along with any compensation we may be legally entitled to. Kind regards, MΓ‘rk BarabΓ‘s- Schonefeld-London
- Economy
Sian T
Verified | Sep 24, 2026Alicante-Bristol
Economy
Unknown
I booked via Last minute.com. I have received Β£60 from Ryanair. The flight was cancelled and they didnβt have a return flight until Thursday 10th. I had to get back to work and paid Β£165 for an Eay Jet flight the next day. So they still Owe Β£105. I have not been able to make contact with Ryanair directly. Every step I take on the website/help Page they say I am not entitled to refund. Last minute got the Β£60 for me.- Alicante-Bristol
- Economy
BarabΓ‘s M
Verified | Sep 24, 2026Schonefeld-London
Economy
Technical problems
Dear AirAdvisor Team, On 8 September 2026, our Ryanair flight from Berlin to London Stansted was cancelled. We were a group of three students and needed to be in London by 9 September because we had tickets to attend a Bon Jovi concert. As there was no suitable alternative Ryanair flight, we had to urgently arrange our own transportation. We travelled by train from Berlin to Brussels and then from Brussels to London by Eurostar. The alternative journey cost us almost β¬800 in total. As students travelling on a limited budget, this unexpected and very high additional expense was particularly difficult and upsetting for us. Ryanair has already refunded the price of our original flight, so we are specifically seeking reimbursement for the additional costs of the alternative transportation, along with any compensation we may be legally entitled to. Kind regards, MΓ‘rk BarabΓ‘s- Schonefeld-London
- Economy
Rajkumar G
Verified | Sep 24, 2026Bergamo-Thira
Economy
No reason given
Flight was delayed around 4 hours ryanair not giving compensation help me to get our compensation asap- Bergamo-Thira
- Economy
Todorka D
Verified | Sep 24, 2026London-Sofia
Economy
My suitcase was seriously damaged.
Yes, I spoke with Ryanair staff at Sofia Airport. My suitcase was seriously damaged. My suitcase was seriously damaged.Overall
- damaged suitcase
- London-Sofia
- Economy
- Loss: β¬250
- Desired solution
Oliwier P
Verified | Sep 24, 2026Madrid-Krakow
Economy
Problems at airport
Facts: Flight FR8345 MadridβKrakΓ³w (10/11.07.2026, dep. 21:40, arr. 1:00) took off ~2h late, then got diverted to Katowice (landed ~2:35) due to KrakΓ³w's night curfew. The carrier's replacement bus info was wrong, causing further delay. Actual arrival in KrakΓ³w: 5:20 β total delay ~4h20m. Legal argument: Right to compensation β Per CJEU case law (Sturgeon, Nelson, Folkerts, and especially C-826/19 WZ v. Austrian Airlines, an near-identical curfew-diversion case), delay is measured to actual arrival at final destination, not landing at the alternate airport. 4h20m delay clearly exceeds the 3h threshold. Route >1500km β β¬400 under Art. 7(1)(b) Reg. 261/2004; no 50% reduction applies since delay exceeds 3h. No extraordinary-circumstances defense β Carrier only cited Recital 14 and vague "ATC restrictions." Under Art. 5(3) and CJEU case law (Wallentin-Hermann, PeΕ‘kovΓ‘), burden is on carrier to prove: (i) external/extraordinary cause, (ii) causal link, (iii) all reasonable measures taken. Carrier provided no evidence. ADS-B data shows the same flight suffered an identical curfew-diversion 5 days later (15.07.2026) with a different aircraft β proving this is a structural scheduling problem (insufficient buffer before KrakΓ³w's curfew), not an unforeseeable extraordinary event. A reasonable measure (schedule adjustment) was available but not taken. Breach of Art. 8(3) β Carrier failed to address the faulty transport information, which independently prolonged arrival β an obligation that applies regardless of any Art. 7 exemption.- Madrid-Krakow
- Economy
Emma C
Verified | Sep 24, 2026London-Cork
Economy
Unknown
They had a different gate number on the Ryanair app than on the boards in the airport. The gate they had given in the app was incorrect. I ran to the gate and got there at 7.00 (flight scheduled for takeoff at 7.20) and was told they were boarded and ready to leave. There was other people in the same situation as me. Then later in the day, while I waited for my second flight, they did the same thing. They gave the wrong gate on the board in the airport than the app. thankfully I was aware they were doing this and caught the second flight in time. Also, my bag did not make it to Dublin on the second flight and I had to wait 4 days for it to come to Ireland from Stansted.- London-Cork
- Economy
Nikos S
Verified | Sep 23, 2026Palma de Mallorca-Πindhoven
Economy
No reason given
Flight FR3531 β Palma de Mallorca (PMI) to Eindhoven (EIN), 22 September 2026 Our flight was scheduled to depart at 07:05 and arrive at 09:35. We arrived more than 3 hours after the scheduled arrival time. Ryanair rejected our EU261 compensation claim, stating that the delay was caused by air traffic control (ATC) restrictions beyond Ryanairβs control. However, at Palma Airport we were told that fluid was leaking from underneath the aircraft wing, after which we were transferred to another aircraft. We would like AirAdvisor to assess whether we are entitled to EU261 compensation and whether Ryanair was correct in relying on extraordinary circumstances. There were 3 passengers on the booking: 2 adults and our 2-year-old child with his own seat/ticket.- Palma de Mallorca-Πindhoven
- Economy
Len V
Verified | Sep 23, 2026Gerona-Charleroi
Economy
Claim escalated to airline
Strike
Hi, I send the letter that I send to Ryanair. This includes my friend Matt and I. Everything is explained there. I just saw that I couldnβt send to Ryanair for the expenses from the flight Girona to Charleroi, so I accidently send it for our flight from Charleroi to Girona. Which we could take.- Gerona-Charleroi
- Economy
- Claim escalated to airline
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