SAS Scandinavian Airlines complaints: comments, page 3
315 comments
Magnus P
Verified | Jun 25, 2026
Copenhagen-Lisbon
Economy
Successful claim
We had surfeqiupment checked in and we were not able to surf the first two days of the surf-trip. We would like to get compensated by that. We now have received all our luggage 24 June
- Copenhagen-Lisbon
- Economy
- Successful claim
Sinan Y
Verified | Jun 22, 2026Stockholm-Brussels
Economy
Successful claim
No reason given
so my fight was delayed for a day. It was communicated a few hours before. My flight was booked through the card of my company. However, I paid for all of the expenses mentioned myself with my own card. The compensation needs to be paid to BE09 0016 8010 3957- Stockholm-Brussels
- Economy
- Successful claim
Laurence W
Verified | Jun 19, 2026Stockholm-Dublin
Economy
Successful claim
No reason given
Two SAS operators were at Stockholm Arlanda airport when Laurence and Mark arrived for their flight. Due to the flight being cancelled, the two passengers had to book Ryanair flights themselves for that evening. This cost them Β£956.26 and needs to be reimbursed as it was an out of pocket expense.- Stockholm-Dublin
- Economy
- Successful claim
Maksim A
Verified | Jun 18, 2026Palanga-Hamburg
Economy
Dear SAS Customer Service, I am submitting a claim regarding my delayed baggage on a flight from Palanga to Hamburg via Copenhagen. My baggage did not arrive with me in Hamburg and was later located in Copenhagen. Due to the delay, I was forced to purchase replacement clothing and essential items. Copies of the receipts are attached. I kindly request reimbursement of these expenses caused by the delayed delivery of my baggage. Thank you for your attention to this matter. I look forward to your response. Kind regards,
- Palanga-Hamburg
- Economy
James W
Verified | Jun 16, 2026London-Helsinki
Economy
We received the luggage the next day. I only needed 40 EUR of toiletries for the overnight however SAS Website wouldn't let me put anything less that 200 EUR. Please understand I only require the 40 EUR reimbursment but had to put this in to continue with the case. Overall I had a great experience with SAS Left Luggage but would appreciate this compensation for toiletries I didn't require purchasing.
- London-Helsinki
- Economy
Gumral A
Verified | Jun 15, 2026Tallinn-ulemiste International-Bologna
Economy
Claim escalated to airline
I am attaching my messages to SAS: I was late to my connecting flight due to a delay on my first SAS flight (02.06.2026). After arriving, I waited at baggage claim for my checked luggage. All of my colleagues from the same flight received their luggage, but mine never arrived. I spent approximately 1.5 hours waiting at the airport before finally being required to complete a lost luggage report. During this time, I was alone, stressed, and uncertain about when or whether my luggage would be delivered. As a result, I was separated from my colleagues and could not travel with them. I also missed my planned hotel check-in time and had to rearrange both my airport transfer and hotel arrival. My entire schedule for the day was disrupted. I traveled to attend a professional academic conference and was scheduled to present my research. Because my luggage was delayed, I was left without appropriate clothing, personal necessities, and hygiene products. Instead of preparing for the conference and my presentation, I had to spend valuable time and energy purchasing essential items, including socks, underwear, trousers, a blouse, toiletries, and intimate hygiene products. I missed conference sessions and was forced to spend my time walking around shops to replace basic necessities. As a university researcher and conference presenter, it is not reasonable to expect me to appear in front of an audience wearing only tights and a T-shirt due to the airline's failure to deliver my luggage. The delayed baggage caused both physical and mental distress. In addition to the inconvenience and anxiety, I experienced physical discomfort from having to walk extensively to obtain replacement items. My legs became painful from the additional walking and carrying purchases. Furthermore, the airport staff recorded my email address incorrectly when filing the baggage report. As a result, I did not receive proper communication regarding my luggage and was required to collect it myself. I do not believe this is my responsibility. The airline is responsible for handling passengers' baggage correctly and ensuring accurate communication regarding delayed luggage. The situation also negatively affected my professional experience. I was embarrassed in front of my colleagues, my mood was significantly affected, and I lost valuable time that should have been spent resting, showering, preparing for conference activities, and focusing on my presentation. Instead, I was dealing with the consequences of the delayed baggage. Even later in the evening, around 20:00, I had to take another taxi and continue resolving issues related to my luggage rather than recovering from my journey. Despite all these efforts, I still did not have access to my personal belongings, including clean underwear, socks, and comfortable clothing for the evening.I am therefore requesting compensation of for the significant inconvenience, disruption, additional expenses, stress, and loss of time caused by the delayed baggage. I have attached receipts for some of the essential purchases I was forced to make. These receipts represent only the tangible costs. They do not reflect the considerable stress, inconvenience, disruption to my professional obligations, and negative impact on my conference participation. I did not purchase any luxury or unnecessary items. All purchases were essential and reasonable for a young academic woman attending and presenting at a professional conference. On 07.06.2026: I am writing to express my disappointment regarding my recent journey with SAS from Bologna to Tallinn via Copenhagen. Our connecting flight in Copenhagen was affected by a delay on the incoming SAS flight. As a result, we had less than 15 minutes to reach our connecting flight. We had to run through the airport to make it to the gate on time, which caused me severe leg pain and considerable physical distress. During the transfer, I specifically asked SAS staff to ensure that my luggage would be transferred to the connecting flight and arrive in Tallinn with me. I was told that they could not guarantee this. However, I believe that transferring checked baggage to the final destination is a fundamental responsibility of the airline, particularly when the missed transfer risk is caused by a delay within the airline's own network. Unfortunately, upon arrival in Tallinn, my luggage did not arrive. I waited at the baggage claim area, but my suitcase never appeared. This is particularly frustrating because this is the second time during the same trip that SAS has misplaced my luggageβmy baggage was also delayed on the outbound journey. The consequences of this delay have been significant. My husband came to pick me up from the airport and ended up waiting for approximately two hours while I dealt with the baggage issue. During this time, he incurred substantial parking costs and was understandably worried because I was unable to contact him due to my phone battery being depleted. In addition, my checked luggage contained important medications and essential toiletries that I rely on daily. Returning home without access to these items caused considerable inconvenience and distress. I am extremely disappointed that my luggage was mishandled on both legs of the same trip. I would appreciate an explanation for these repeated failures and information regarding the compensation and reimbursement available for the inconvenience, expenses, and distress caused by these baggage delays.
- Tallinn-ulemiste International-Bologna
- Economy
- Claim escalated to airline
Alix E
Verified | Jun 11, 2026Vienna-Sandefjord
Economy
very poor customer service throughout
Dear SAS Customer Service, I am writing to report lost baggage and to request compensation for a severely disrupted journey. β BOOKING REFERENCE: Y62WAS β PASSENGER NAME: Alix Eynaudi β ORIGINAL ROUTE: Vienna (VIE) β Oslo, departing 10 June 2026 at 20:00 SUMMARY OF DISRUPTION On the evening of 10 June 2026, an incident occurred onboard my original flight from Vienna, requiring all passengers to disembark. I was not able to leave until the following morning (11 June 2026, 07:00) and was rebooked via Amsterdam and Copenhagen. Due to a delay on the AmsterdamβCopenhagen leg, I missed my onward connection and was rerouted through Bergen before finally arriving at Oslo Torp Airport β approximately 24 hours after my originally scheduled arrival. LOST BAGGAGE I have not received my luggage. It was already missing when I arrived in Bergen. Upon arrival at Oslo Torp, there was no SAS representative available to assist me, which I found unacceptable given the circumstances. I eventually filed a report with a ground staff member, however I have serious doubts about whether the report was correctly processed, as the handling was unprofessional. IMPORTANT NOTE ON BAGGAGE TAGS: I was travelling for work alongside a colleague, Simon Asencio. Our luggage tags were accidentally exchanged, which means my bag may be registered under his name (Simon Asencio) rather than mine (Alix Eynaudi). Please search under both names. My bag contains medication that I urgently need, as well as work materials. I am currently staying at: Vic Hotell, Porsgrunn, Norway I am departing Norway on Sunday from Oslo Airport (OSL) to Vienna with Norwegian, booking reference Y63OX8 (ticket 328 2405319613), under the name Eynaudi Alix Ms. I respectfully request: 1. Immediate tracing of my bag under both names (Eynaudi and Asencio) 2. Urgent delivery to Vic Hotell, Porsgrunn, prior to Sunday 3. If delivery before Sunday is not possible, delivery to Oslo Airport (OSL) before my departure COMPENSATION REQUEST Beyond the baggage issue, I wish to formally request compensation for the overall handling of this disruption, which I found wholly inadequate: a 24-hour delay, multiple unplanned reroutes, no support upon arrival, and unprofessional baggage handling. I would ask that SAS review my case under applicable passenger rights regulations and provide a written response regarding compensation. Please contact me as a matter of urgency. Sincerely, Alix Eynaudi Booking ref: Y62WAS Return booking ref: Y63OX8- Vienna-Sandefjord
- Economy
Winta K
Verified | Jun 8, 2026Amsterdam-Stavanger
Economy
Successful claim
No reason given
Planned arrival was at 23:10 Sunday 7th of June but due to the cancellation I only arrived at final destination at 12:25 Monday 8th of June. Because of this I missed most of my workday, which is 8-16. I was notified at 14:08 yesterday that my flight was cancelled and called customer service. They notified me they would try to find me a scheduled flight the same day. I was notified an hour later that I got flights but only for the next day. I called and asked for help with hotel etc. as I had to stay the night unexpected and was told that I would have to book a hotel and ask for compensation for that and for my meals I had to pay for due to the delay. I was only offered a 10 Euro voucher for the airport right after my tickets were cancelled, nothing for hotel or full meals I had to cover.- Amsterdam-Stavanger
- Economy
- Successful claim
Harsha G
Verified | Jun 8, 2026Mumbai-Reykjavik
Economy
Successful claim
No reason given
We were on a family vacation but due to cancelled flight we incurred lot of stress and inconvenience- Mumbai-Reykjavik
- Economy
- Successful claim
Tarun G
Verified | Jun 8, 2026Mumbai-Reykjavik
Economy
Successful claim
No reason given
We were going for a family vacation & all our hotels & car bookings were done but went waste as our flight didnβt take off & we were stuck for 20hours- Mumbai-Reykjavik
- Economy
- Successful claim
Kanwal H
Verified | Jun 7, 2026Toronto-Bergen
Economy
Just damage bag , no other issue , it was carry on but when I did boarding on Pearson airport lady told me I can book this bag. If take in plane it would not happen
- Toronto-Bergen
- Economy
Francesco E
Verified | Jun 4, 2026Stockholm-Amsterdam
Economy
Successful claim
No reason given
The flight was cancelled just 4 hours before the departure. When we asked the reason of the cancellation they replied that the pilot was sick and they had βlack of staffββ¦- Stockholm-Amsterdam
- Economy
- Successful claim
Tomohiro T
Verified | Jun 4, 2026Vienna-Tallinn-ulemiste International
Economy
Due to delay of flight from Vienna to Copenhagen, I missed the connecting flight from Copenhagen to Tallin, and I got an alternative flight. I arrived at Tallin 8 hours behind the schedule.
- Vienna-Tallinn-ulemiste International
- Economy
Ivo D
Verified | Jun 1, 2026Prague-Newark
Economy
No reason given
I wanted the flight delay certificate but they never gave it to me and when I tried calling the customer service line I couldn't reach it.- Prague-Newark
- Economy
Eser E
Verified | Jun 1, 2026Copenhagen-Hamburg
Economy
Successful claim
My checked 1 pc of baggage did not arrive at our destination in Hamburg and was delivered on 30th of May afternoon which is approximately four days later than landing. We were traveling as a family (two aduts and one 3 years of kid) and were in transit between two holiday destinations. The delayed baggage contained essential clothing, footwear, and personal belongings needed by multiple family members during the trip. As a result, the absence of the baggage affected the entire family rather than a single traveler. Because we were continuing our holiday and did not have access to the items packed in the delayed baggage, we were required to purchase essential replacement clothing, personal care products, and other necessary items in order to continue our trip. These purchases were reasonable, necessary, and directly caused by the delayed delivery of the baggage. I respectfully request reimbursement of these expenses in accordance with the applicable baggage liability rules under the Montreal Convention and SAS baggage policies.
- Copenhagen-Hamburg
- Economy
- Successful claim
Christina T
Verified | May 31, 2026Athens-Helsinki
Economy
Influence by other flights
The SK1834 from Athens was delayed almost 1 hour No official explanation was provided. The connection flight to Helsinki SK712 at 14:50 was missed and another flight AY820 was scheduled for 21:10!!!!! More than 6 hours later. On board it has been announced that the 16:40 flight was going to be rescheduled for. Obviously SAS decided to sell the 16:40 tickets and transfer us almost 7 hours later. Only 150 SEK were offered and the already paid extra leg room seat I had booked was LOST ALONG WITH MY MONEY IN addition arriving at Helsinki airport at 23:30 or later would make me use ONLY TAXI FOR THE CITY CENTRE- Athens-Helsinki
- Economy
Vegard F
Verified | May 28, 2026Fuerteventura-Oslo
Economy
Influence by other flights
I have already been in full contact with SAS regarding this matter, and they refused my compensation claim. I can forward the full email correspondence if needed. Please let me know where I should send it.- Fuerteventura-Oslo
- Economy
Melisa Thanh Thuong B
Verified | May 28, 2026Amsterdam-Copenhagen
Economy
We arrived before 9:40am to check in our bags and were advised we could not put our luggage in despite arriving earlier. The assistant, who was helpful, called for us but said they would not take the bags.
- Amsterdam-Copenhagen
- Economy
Julian Mr M
Verified | May 26, 2026Stockholm-Manchester
Economy
Successful claim
No reason given
My original flight was scheduled for Sunday 5th or April 2026 06:30AM. I arrive at the airport at 02:00AM way ahead at 03:15 AM I get a email and message informing me that my flight has been cancelled. My flight then gets changed to 18:00 5th of April 2026 with no explanation no service desk available and I was unable to get any information or compensation. I had to book a hotel from my money last minute.- Stockholm-Manchester
- Economy
- Successful claim
Menachem R
Verified | May 24, 2026Zurich-Newark
Economy
No reason given
Just to briefly explain the story that happened to me. I had a flight from Zurich to Copenhagen and Newark with SAS Airlines. The wait in Copenhagen was 45 minutes and because the flight from Zurich departed late, I missed the connection and had to take a new flight from Copenhagen to London and from London to Newark, so I arrived over 6 hours late. β if you have any question please call me +1845652172.- Zurich-Newark
- Economy
Shelley T
Verified | May 21, 2026Economy
Incorrect information from customer service
I made a reservation during the SAS fare sale. And at checkout I was told my voucher wasn't valid. I called customer service and was told my voucher is valid but couldn't be used during the fare sale. I completed the reservation and saw later that I should have been able to use the voucher, so I want compensation for the voucher.- Economy
- Loss: β¬570
- Desired solution
Refund
Anna S
Verified | May 21, 2026Stockholm-Brussels
Economy
No reason given
I have written to the airline using their online portal but I am still waiting for the reimbursement for the cancelled flight. The flight was cancelled abruptly, with no reason given and with little warning, I had to scramble for an alternative as I had to be back home in the evening and there was little time left to find a solution. It was stressful.- Stockholm-Brussels
- Economy
Munaja M
Verified | May 18, 2026New York-Amsterdam
Economy
Successful claim
My flight from JFK was delayed for almost an hour. Before landing, I asked a flight attendant if I would still make my connecting flight and was told I would be okay. Unfortunately, because of the delay, long customs lines, and being seated in the last row of the plane, I ended up missing my connecting flight by just a few minutes. I was rebooked onto another route from Oslo to Copenhagen and then to Amsterdam, but my luggage was not rerouted with me. Both my checked luggage and carry-on had been checked at the gate, so I had no bags with me at all besides my personal item. When I arrived in Amsterdam, I couldnβt find my luggage and had to go to the baggage office, where I was told my luggage was still stuck in Oslo. A claim was opened for me, and I was told my luggage would arrive by 6 PM that day and be delivered to me, but I didnβt receive it until two days later. Because of the delay, I had to buy clothes, toiletries, makeup, and other essentials during my trip. It also took away from my Amsterdam experience since I was only there for 3β4 days and spent a lot of the trip stressed about my luggage situation. I was also unable to make calls to the airline or airport, which made everything even more difficult. Iβm hoping to be reimbursed for the expenses caused by the luggage delay, and Iβve attached my receipts for reference. Thank you for your help.
- New York-Amsterdam
- Economy
- Successful claim
Mohsen H
Verified | May 16, 2026Stockholm-Edinburgh
Economy
Successful claim
No reason given
My ticket back was on the 11th. I contacted them after I saw they changed my flight from 8th to 10th. It did not make sense to travel for 1 night and I had a none refundable hotel booking for 3 nights. They cancelled the booking and I got refunded the amount I paid for SAS ticket. Now I want to get compensated for the hardship of losing my vacation planned and get refunded the none refundable hotel I booked.- Stockholm-Edinburgh
- Economy
- Successful claim
Agnese M
Verified | May 15, 2026Riga-Newark
Economy
Terrible flight Experience and luggage assistance
Absolutely unacceptable experience flying from Riga to New Jersey with AirBaltic and partner airlines. Due to βtechnical issuesβ caused by AirBaltic, I missed my connecting flight from Oslo to Newark (EWR) and was suddenly rerouted to JFK instead, creating hours of additional stress, confusion, and exhaustion. As if that wasnβt enough, my luggage never made it onto the replacement flight and now, TWO DAYS LATER, it still has not been delivered. What makes this situation even more serious and upsetting is that I am currently pregnant after IVF treatment, and my suitcase contained extremely important medications that I specifically informed airline staff about beforehand. These are not replaceable βvacation itemsβ β these are critical medications connected to a very sensitive pregnancy journey. Flying while pregnant is already physically and emotionally demanding. Adding missed flights, technical failures, airport chaos, rerouting to a completely different airport, lack of communication, and now being without essential medication for days is beyond irresponsible. The stress and anxiety this caused are indescribable. I expected professionalism, urgency, and basic human understanding considering the medical circumstances involved. Instead, this entire experience has been handled with shocking carelessness. One of the worst travel experiences I have ever had.Overall
Absolutely unacceptable experience flying from Riga to New Jersey with AirBaltic and partner airlines. Due to βtechnical issuesβ caused by AirBaltic, I missed my connecting flight from Oslo to Newark (EWR) and was suddenly rerouted to JFK instead, creati
- Riga-Newark
- Economy
- Loss: β¬600
- Desired solution
Ole Bernhard K
Verified | May 14, 2026Stavanger-Alicante
Economy
Rejection of seatreservations
Pre-booked, written and confirmed seat reservations were rejected at the two check ins. Reservations were done March 16th for both flights. Outbound: Stavanger-Alicante, April 25th, 15:25. Return: Alicante-Stavanger May 2nd, 19:45.Overall
- Avvik ift setereservasjon, tur og retur
Proff betjening
- Stavanger-Alicante
- Economy
- Desired solution
Other - Forklaring pΓ₯ uΓΈnsket utfall ifm bestilling av seter
Tingjie Z
Verified | May 8, 2026Oslo-Keflavik
Economy
Strike
You can easly verify e flight status at Oslo Airoort throuch ionlre fliaht platforn s.The evidence is fu ly substantiated. Historical records and ai rport weather data can be verified at multiple locstions. On that day, all flights operated by other airines departed Oso 8s scheduled, and the weather at the doestination w as perfecty clear. The rcal and drect cause of the SAS flight cancellation was entirely du Je to SAS's own crew and operational issues. What makes this even m pore unacceptable is that due to your company's mistakes, we were m ade to board the plar e twice, with the entire pr ccess lasting mo re than three hours. After boarding the frst time, we Waited on board for nearly an hour, ornly to be told by the cre w thet the aircraft had malfunctior ved and we had to switch gates. We lollonved tt1e instructions and waited at the terminal for over an hour. then reboarded a dflerent aircraft and waited another hour. In the end, the cre w simply lost patience due to slow baggage har idting and used this as an excuse to cancel the fight! We essentially wasted the entire morning being drage d through this farce, and we are extremely outraged! The cleim of bad weather is nothing but a false pretext! We checked the tal e-off and landing status of all other aircraft at the airport, which was completely normal. This incident was clearly caused by SAS Arines' internal issues and does not qualify as ar1event of force majeure. We are extremely disappo inted ard frustrated by this exper ience. The fight cancelation has cost us an entire day of our trp, forcing an extreme Con oression of our itine ary and resulting in a thorou ghly terrible travel experience! We ar e currently orly claiming compensation for the fight cancellation. If your company ref ses to acknowledge this legitimate claim we Will include all iosses from pre-bocked hotels and dining in our compla int to the European trar nsport autherties, and also enga nge a third-party Clair ns agency to pursue all avai able legal remedies The final outccme may not be the only thing that matte s, but we will absolutely take all necessary actions.- Oslo-Keflavik
- Economy
Zhiqi W
Verified | May 8, 2026Oslo-Keflavik
Economy
Strike
You can easly verify e flight status at Oslo Airoort throuch ionlre fliaht platforn s.The evidence is fu ly substantiated. Historical records and ai rport weather data can be verified at multiple locstions. On that day, all flights operated by other airines departed Oso 8s scheduled, and the weather at the doestination w as perfecty clear. The rcal and drect cause of the SAS flight cancellation was entirely du Je to SAS's own crew and operational issues. What makes this even m pore unacceptable is that due to your company's mistakes, we were m ade to board the plar e twice, with the entire pr ccess lasting mo re than three hours. After boarding the frst time, we Waited on board for nearly an hour, ornly to be told by the cre w thet the aircraft had malfunctior ved and we had to switch gates. We lollonved tt1e instructions and waited at the terminal for over an hour. then reboarded a dflerent aircraft and waited another hour. In the end, the cre w simply lost patience due to slow baggage har idting and used this as an excuse to cancel the fight! We essentially wasted the entire morning being drage d through this farce, and we are extremely outraged! The cleim of bad weather is nothing but a false pretext! We checked the tal e-off and landing status of all other aircraft at the airport, which was completely normal. This incident was clearly caused by SAS Arines' internal issues and does not qualify as ar1event of force majeure. We are extremely disappo inted ard frustrated by this exper ience. The fight cancelation has cost us an entire day of our trp, forcing an extreme Con oression of our itine ary and resulting in a thorou ghly terrible travel experience! We ar e currently orly claiming compensation for the fight cancellation. If your company ref ses to acknowledge this legitimate claim we Will include all iosses from pre-bocked hotels and dining in our compla int to the European trar nsport autherties, and also enga nge a third-party Clair ns agency to pursue all avai able legal remedies The final outccme may not be the only thing that matte s, but we will absolutely take all necessary actions.- Oslo-Keflavik
- Economy
Γie A
Verified | May 4, 2026Tallinn-ulemiste International-Dublin
Economy
When I got plane I sed have connecting flight but flight arrived 5 min later was waiting open doors 10 min than wait get off from plane than take bus was long drive and to gates A but my gate was D long walk and than passport control but before passport control ask secirity to ask wait plane when he call sed plane was closed and need to go transfer. If my get was A I could get plane. I could arrive Dublin 16 30 but I arrived 22 20 and need take taxi its extra expens if arrived right time I could take bus. And arrived very late very tired .
- Tallinn-ulemiste International-Dublin
- Economy
Neha S
Verified | May 3, 2026Manchester-San Francisco
Economy
I received my baggage, 3 days later. the airline didn't not provide any cash allowance and I last saw my baggage at check in. please note that our luggage was NOT check in luggage, but we were forced to check it in at the gates despite not wanting to. I filed for a PIR with the SAS member at CPH airport in person, it was too difficult to get through to the phone. the bag was delayed. it wasn't even loaded onto the plane when I was in my layover city, and then didn't arrive until 3 days after my arrival in my destination city (SFO)
- Manchester-San Francisco
- Economy
Lauksve G
Verified | Apr 30, 2026Vilnius-New York
Economy
No reason given
I have only spoken on the phone so I don't have any emails, but I called immediatly once my flight was canceled, I was offered alternative flight that was not ok for me and then I confirmed that I choose an option to receive a refund for my flights to NYC and keep my flight back to Vilnius. So I was confimed that I will be refunded for it and compensated for all the additional expenses. The additional expenses that I had: LOT flight to from Vilnius to NYC 564 euros; 1 night lost in the hotel in NYC that I already payed for before the flight was canceled - I booked a hotel for 8 night for total price of 1987,52 which is 248,44 euros for my 1 night stay lost; I had also taxy booked on Friday that I had so switch to Saturday to the hotel - 69,92 euros, and my SAS canceled flight was PREMIUM class both way ticket was 1786,14 euros so 893,07 euros one way. I am entitled to refund for the canceled flight and a compensation of all the expenses mentioned above, I attach all the invoices related to this to see that the numbers I mention are correct and were sent as additional expenses because of this canceled flight. I also had expenses in Vilnius because I had to stay one night there because of the canceled flight.- Vilnius-New York
- Economy
Kim J
Verified | Apr 20, 2026Helsinki-Duesseldorf
Economy
Claim escalated to airline
- Have you already received all your luggage? If so, when? *Yes 10.04.2026 - How many bags are missing? *1 - Did the airline provide any cash allowance for incidentals? If so, how much? *No - When & where was the last time you saw your luggage? *Helsinki airport 17.02.2026 - Was your carry-on bag checked in at the gate? *No - How much did you pay for your suitcases and checked luggage fees? * 75β¬ - Did you declare the value of your luggage with the airline? * Yes - Did you pay for excess / overweight luggage? * No - Did you file a PIR with the airport or airline? In person or by phone, or online? *@DΓΌsseldorf Airport on-line - Include info from the airline or airport: is a bag delayed or lost? approx. delivery date? * Lost for 50 days and found 10.04.2026 Extra expenses we needed to purchase during our 5 days stay in DΓΌsseldorf Necessary replacement purchases made during the period of loss - Hygiene Procurements Β§ Rossmann 19.02.2026 --> 8.95β¬ Β§ DM 17.02.2026 --> 61.30β¬ Β§ SUB TOTAL ==> 70,25β¬ - Clothing Purchases Β§ Erstigns Family 17.02.2026 --> 43.96β¬ Β§ C&A 19.02.206 --> 12.99β¬ Β§ C&A 18.02.2026 --> 188.87β¬ Β§ C&A 19.02.206 --> 92.94β¬ Β§ C&A 18.02.2026 --> 16.98β¬ Β§ CLOU 18.02.2026 --> 119.85β¬ Β§ Wunchtraum 19.02.2026 --> 79β¬ Β§ SUB TOTAL ==> 554,59β¬ - ALL TOTAL ==> 624,84β¬ We have receipt from all purchases
- Helsinki-Duesseldorf
- Economy
- Claim escalated to airline
Adam M
Verified | Apr 18, 2026Gdansk-Miami
Economy
No reason given
According to available operational data, airport operations at GDN were ongoing between 09:20β09:30 UTC on 14 January 2026, including departures at 09:26 and 09:28 UTC (including B737 aircraft) and arrivals around 09:20β09:22 UTC. This indicates that the airport was operational at the time SK755 was diverted (09:32 UTC).- Gdansk-Miami
- Economy
Aleksei R
Verified | Apr 14, 2026Stockholm-Tallinn-ulemiste International
Economy
Technical problems
I was waiting for a flight around 9 hours in Stockholm to hear in the end that flight was canceled due to shortage of crew in the plane.- Stockholm-Tallinn-ulemiste International
- Economy
Dmytro K
Verified | Apr 11, 2026Stockholm-Oslo
Economy
Request for a refund due to the service not being needed
I mistakenly purchased additional baggage and would like to request a refund, as the service was not used during my trip.Overall
- Nie poprawnie podana informacja o bagaΕΌach
- SzybkΔ zaΕatwienie sprawy
- Stockholm-Oslo
- Economy
- Loss: β¬60
- Desired solution
Expenses reimbursement
Other - I mistakenly purchased additional baggage and would like to request a refund, as the service was not used during my trip. Please contact K.Dimon.007@gmail.com
Alma J
Verified | Apr 9, 2026Gothenborg-Dublin
Economy
No reason given
My flight was on April 6 from Gothenburg at 15:30 to Dublin at 19:00, with a connection in Copenhagen. Upon arrival in Copenhagen, I was informed that the flight to Dublin had been cancelled. I was then rebooked to fly to Stockholm at 21:10 and the next morning to Dublin at 10:55. As a result, my arrival in Dublin was delayed by more than 16 hours, and I missed a full day of work. The cancellation was only communicated after I had already arrived in Copenhagen and was in transit.- Gothenborg-Dublin
- Economy
Valeria H
Verified | Apr 9, 2026Oslo-Barcelona
Economy
Charging for baggage included on ticket
I was traveling from Oslo to Barcelona with a connection in Copenhagen, my ticket included a personal item. My first flight was delightful, however on my second flight (Copenhagen- Barcelona), I was charged 60β¬ for my personal item with no explanation or previous notice. I was the only person charged even though my baggage fitted the required measurements.Overall
- Bad baggage management
- Very nice pilot
- Oslo-Barcelona
- Economy
- Loss: β¬60
- Desired solution
Refund
Roberts B
Verified | Apr 8, 2026Copenhagen-Palanga
Economy
It was a direct flight, and in final destination all pappangers did not recieve luggage in palanga airport, i recieved my lugagge only 8days later, there was important things inside such as playstation 5 that i was carrying with me during traveling and it is now broken, i require a compensation for waiting so long and damaged things
- Copenhagen-Palanga
- Economy
Valeria H
Verified | Apr 7, 2026Copenhagen-Barcelona
Economy
Charging for items that have already been payed for
I took a flight from Oslo to Barcelona with a connection flight in Copenhagen. The ticket i bought included a personal item. My first flight was delightful and there was absolutely no problem. However on my next flight I was charged for my personal item (which was already included in my ticket) with no explanation or previous anticipation. No one else in the flight was charged for their personal item but me. My backpack follows the measurements to be stored on the lower part of the seat.Overall
- I was charged for carrying a personal item with me which was included in my ticket. Iβd taken a connection flight from Oslo to Copenhagen and there was absolutely no problem. In no point was I informed that i would be charged for an item that was previous
- No comment. Very bad communication on your side
- Copenhagen-Barcelona
- Economy
- Loss: β¬60
- Desired solution
Refund
Hanan A
Verified | Apr 2, 2026Manchester-Δ°stanbul
Economy
Claim escalated to airline
My bags came and it was missing my make up bag with all my makeup that alone was Β£700 worth of make up. Also my bags came fully broken all wheels were off and the case was fully cracked I can provide images of the bags all brand new bags broken. I feel like invasion of privacy as my bags has been opened and looked through everything in the bag was a mess I am so disappointed with this airline. They told me for 4 days that my bags were coming today day after day and still didnβt come until the fourth day when I already went and but some necessities like clothes and underwear and stuff. I would like a full compensation and this has caused me stress and ruined my whole holiday with my family.
- Manchester-Δ°stanbul
- Economy
- Claim escalated to airline
Brait S
Verified | Mar 29, 2026Copenhagen-Tallinn-ulemiste International
Economy
My luggage was delayed and was vital for my return that made me stay in Tallinn for extra day because the delivery to Tartu was proposed for Monday.
- Copenhagen-Tallinn-ulemiste International
- Economy
Iris B
Verified | Mar 25, 2026Copenhagen-Barcelona
Economy
My luggaged was delayed and when the y delivered it, they sent it to the wrong passenger. At first, the passenger contacted me that he received it but now I couldnβt reach that person and now the luggage didnβt come back to me
- Copenhagen-Barcelona
- Economy
Iris B
Verified | Mar 24, 2026Copenhagen-Barcelona
Economy
My luggage delayed at the airport and they told me that they will deliver to my address but they delivered it to the wrong passenger and now, I couldnβt contact the person who received it anymore
- Copenhagen-Barcelona
- Economy
Mariusz J
Verified | Mar 23, 2026Warsaw-San Francisco
Economy
Claim escalated to airline
I flew to San Francisco for a JP Morgan conference. My checked baggage didn't arrive until the following evening. I was dressed very casually for the trip. Due to business meetings, I had to purchase a jacket, shirt, and underwear necessary to attend these meetings in attire that wouldn't be perceived as inappropriate.
- Warsaw-San Francisco
- Economy
- Claim escalated to airline
Arkadiusz M
Verified | Mar 23, 2026Schonefeld-Stockholm
Economy
Problems at airport
This flight was deleted because be problem with some bags on plane so 35 min after time plane started And another one in Denmark not wait for us and I must stay and buy another flight from Copenhagen to Stockholm- Schonefeld-Stockholm
- Economy
Arkadiusz M
Verified | Mar 22, 2026Schonefeld-Stockholm
Economy
Successful claim
No reason given
First they send me new flights but today eavning and I must stay in Copenhagen and from there flight to arland ,I try call but waiting 30 min to someone answer so I buy new flight Norwegian after when they answer they change me flight from 14:20 to CpK Denmark and after to Arlanda but I lose 455 euro to book another flight- Schonefeld-Stockholm
- Economy
- Successful claim
Yun Chen C
Verified | Mar 20, 2026Brussels-Copenhagen
Economy
The original flight was on time but overbooked, and we got last minute noticed at the boarding gate. we took the 18:45 flight provided by SAS instead.we missed our first day plans in Copenhagen.
- Brussels-Copenhagen
- Economy
Milan M
Verified | Mar 15, 2026Oslo-Budapest
Economy
Hello, My wife and I traveled on our honeymoon and had two checked bags: a large shared bag with clothes and essential items and a small bag with her shoes and handbags. Both bags were delayed. We received the small bag after 24 hours, while the large bag only arrived the night we were returning home. During the trip, we had several pre-booked activities, including fine dining restaurant visits and a spa appointment. We also planned to take many photos as keepsakes from our honeymoon. Without access to the clothes in the large bag, we were forced to purchase essential clothing and toiletries in order to participate in these activities and enjoy our planned experiences. We deliberately purchased only essential items from affordable stores such as H&M, Zara, Bershka, and limited all purchases to what was absolutely necessary.
- Oslo-Budapest
- Economy
Pavel T
Verified | Mar 13, 2026Tallinn-ulemiste International-London
Economy
No reason given
Booking reference: 9WJQYH My flight SK1791 from Tallinn to Copenhagen on 10 March was delayed which caused me to miss my connection SK505 to London Heathrow. I was rebooked, however due to an error regarding my checked baggage I was incorrectly denied boarding and had to wait approximately 7 hours for the next available flight. I therefore arrived at my final destination significantly later than scheduled. According to EU Regulation 261/2004 I would like to request compensation for the delay at final destination. Additionally my checked baggage (tag number 0117096386, PIR: LHRSK38238) has been delayed.- Tallinn-ulemiste International-London
- Economy
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