SAS Scandinavian Airlines complaints: comments, page 5
315 comments
Rafal P
Verified | Oct 6, 2025
Krakow-Copenhagen
Economy
First the flight was delayed then I got on the overbooking list and didn't make it to the flight. Alternative was proposed but it was over 6hours delayed and I lost attendance on the meeting and conference I planned to attend
- Krakow-Copenhagen
- Economy
Helen W
Verified | Oct 3, 2025Birmingham-Copenhagen
Economy
No reason given
We were diverted to Munich but then Munich airport was closed due to drones so we had to spend the night on the floor of the airport. We are trying to get to Copenhagen tomorrow but do not know if we will make it. There may be more delays- Birmingham-Copenhagen
- Economy
Triin K
Verified | Oct 2, 2025Paris-Tallinn-ulemiste International
Economy
No reason given
Boarded the first flight, was late so I missed my connecting flight in Stockholm Arlanda to Tallinn.- Paris-Tallinn-ulemiste International
- Economy
Miroslawa Z
Verified | Oct 1, 2025Gdansk-Toronto
Economy
Problems at airport
Scandinavian Airline canceled flight through Copenhagen and I got to take LOT airlines through Warshaw- Gdansk-Toronto
- Economy
Geoffrey F
Verified | Sep 26, 2025Bergen-Montreal
Economy
Successful claim
Influence by other flights
I was with my 88 year old father who was in a wheelchair and we had to take an extra flight to reach home (our final destination). We arrived home to Montreal 7 hours later than expected causing more fatigue and stress. I started back at work early the next morning with less rest. SAS said that they had to wait on tarmac due to other flights and a sound restriction in Bergen, Norway. We automatically got booked with an extra flight from Copenhagen to Boston then finally to Montreal.- Bergen-Montreal
- Economy
- Successful claim
Tommy S
Verified | Sep 25, 2025Stockholm-Γstersund
Economy
Technical problems
20 minutes in to our 60 minute flight the aircraft was forced to be turned around. Because of this I was rebooked for a flight the next day (and not on one of the two flights that same day). SAS provided a hotel stay but I was still forced to pay 200 swedish kr for early check in to the hotel, or I'd have to wait around for four hours to get access to a room, with a baby who needed food and a sleep. In addition to that, I, along with many other passengers, was forced to wait around for more than two hours to even get our checked in baggage back.- Stockholm-Γstersund
- Economy
Matthew L
Verified | Sep 25, 2025London-Stockholm
Economy
No reason given
Flight delayed 3+ hours, meaning I arrived in Stockholm in the early morning, missed all trains into Stockholm Central so I had to take a bus, and so arrived at my accommodation very very late.- London-Stockholm
- Economy
Kalshelia L
Verified | Sep 25, 2025Schonefeld-Copenhagen
Economy
Problems at airport
Flight was supposed to leave at 9:20pm. Was delayed boarding as no buses available. Finally boarded at 10pm and sat on runway for nearly 2 hrs. Pilot had not ETA for takoff. Eventually? Told flight cannot take off and deplane which would take another hour to get buses. Never able to get luggage as airport closed. Lost hotel in denmark as never made it. Forced to sleep in airport as no rooms nearby available. No one from airline was at desk to assist.- Schonefeld-Copenhagen
- Economy
Sameer T
Verified | Sep 23, 2025Copenhagen-Helsinki
Economy
Problems at airport
We have got another flight ticket its at 12:25 departure from copenhagen. It was already 1:00am we didnt get any hotel to sleep we try to sleep in airport chair. I have my bike handelling test on 23.09.2025 at 13:45 bucause od this delay I have to cancell all clsses and the test where i have losses of 250β¬.- Copenhagen-Helsinki
- Economy
Mintaute T
Verified | Sep 23, 2025Vilnius-Hamburg
Economy
Technical problems
Hello, I had to cancel the hotel reservation and I did not receive refund for that because it was done too late. Car rental as well. I went to the airport spent several hours waiting for updates - however, I was not able to reach out to any SAS agent because it was early in the morning. I had to use taxi to get to the airport for which I of course will not receive the compensation.- Vilnius-Hamburg
- Economy
Eva B
Verified | Sep 18, 2025Prague-Tromso
Economy
Influence by other flights
The first flight from Prague to Copenhagen was delayed as the plane arrived to Prague late. Due to delay of the first flight I missed my connection in Copenhagen and arrived to final destination in Tromso at 10 PM (instead of planned 3 PM).- Prague-Tromso
- Economy
Gabrielle J
Verified | Sep 18, 2025Bergen-Montreal
Economy
Successful claim
Influence by other flights
The flight out of Bergen, Norway was late leaving the tarmac, making our group (we were three including my father-in-law who is 88 years old and was in a wheelchair) miss our connecting flight in Copenhagen which was where we were supposed to get our direct flight to Montreal. We were automatically rebooked on a later flight from Copenhagen to Boston and then to Montreal. We arrived home 7 hours later than expected (had our first flight not been delayed).- Bergen-Montreal
- Economy
- Successful claim
Anonymous member
Verified | Sep 18, 2025Paris-Copenhagen
Economy
Unacceptable flight attendant behavior
Dear SAS Customer Relations Team, I am writing to formally raise a complaint regarding an incident that occurred on my recent flight with SAS from Paris to Copenhagen on 10 September 2025 (flight number SK566) During boarding, I had placed my bag containing fragile items in the overhead compartment. A flight attendant (her name is something like Sine- she said when o asked) removed the bag in a careless manner. When I politely asked her to either leave it in place or handle it more carefully, she raised her voice at me and instructed me to place the bag under the seat in front of me. I complied immediately without further comment. However, a few minutes later, the same flight attendant approached me again and stated, in a threatening tone: βNext time you donβt tell me how to do my job. If you try it, I will call security and get you off this flight.β She repeated it several times enjoying herself. I found this behavior completely unacceptable, unprofessional, and unnecessarily hostile. As a frequent traveler, I have never experienced such treatment by airline staff. Passengers should feel safe and respected, not intimidated by cabin crew. During the flight, my leather jacket was damaged due to the actions of a flight attendant. The jacket was placed on the overhead shelf when the attendant, while moving my bag, placed another passengerβs suitcase on top of it. As a result, the jacket sustained visible damage. I only discovered the damage a week after the flight, as I had not worn the jacket in the meantime. I kindly request that SAS investigate this matter and provide me with a response on the actions that will be taken to address such conduct. I also expect a formal apology for the treatment I received and a compensation for the damaged jacket. Another lady sitting behind me was also treated very rudely by that flight attendant. If needed i can provide the contacts of other passengers who witnessed this rather unpleasant and inappropriate situation.Overall
flight attendant behaviour
- Paris-Copenhagen
- Economy
Tarek E
Verified | Sep 18, 2025Brussels-Hamburg
Economy
Ich durfte nicht mitfliegen obwohl ich die ganze Zeit da saΓ.. Gruppe 5 wurde aufgerufen und mir wurde dann gesagt das ich zu spΓ€t sei!!
Dear Scandinavian Airlines Customer Service Team, My name is Tarek Elgouhari and I was booked on flight BN 36 Y2JF9G M(N) and BN 31 Y2JF9G M(N) from BrΓΌssels to Copenhagen and from Copenhagen to Hamburg, Germany on 16.09.2025. Unfortunately, I was not able to board the flight. I had been waiting in line for my boarding group as instructed, but when my group was finally called and I arrived at the gate, I was informed that boarding had already closed and I was not permitted to enter. For work-related purposes, I kindly request an official confirmation from your airline that I did not board this flight. This document is required by my employer to justify my absence. Could you please provide me with such a confirmation at your earliest convenience? Thank you very much for your assistance. Sincerely, Tarek elgouhariOverall
- Nicht mit geflogen
- Brussels-Hamburg
- Economy
- Loss: β¬210
- Desired solution
Expenses reimbursement
Stephen F
Verified | Sep 17, 2025Gothenborg-Skelleftea
Economy
Successful claim
Technical problems
My first plane was delayed after boarding...the plane had to wait for an engineer to arrive (i believe it was 2 hours) i then missed my connection was rebooked to a later flight. I missed 6+ hours of work due to this.- Gothenborg-Skelleftea
- Economy
- Successful claim
Steliyan V
Verified | Sep 15, 2025Bucharest-Manchester
Economy
Dear, Our family is very unhappy with the our trip to Manchester our daughter BLACK FULL SIZE BABY CARRIAGE was damaged and lost items we have another holiday we have to go without pram we can't use any more... Is a very difficult time today to spend another 1k for a pram we can't go to the shop we have to take a taxi,my wife used daily and very comfortable pram also we have a lot of rain here in England we need the pram every day.... please our request to be detailed reviewed. Our best regards. Family Valkovi
- Bucharest-Manchester
- Economy
Omar A
Verified | Sep 12, 2025Stockholm-Newark
Economy
I went to go check my flight details on Expedia and saw that my pre-booked flight was canceled. I had to reserve a new plane ticket and incurred $784.41 USD in additional costs for the new ticket.
- Stockholm-Newark
- Economy
Robertas P
Verified | Sep 12, 2025Paris-Palanga
Economy
Successful claim
No reason given
Just standard flight cancellation. Transfer center in CPH was very quick and I got hotel room very fast. Thanks for that!- Paris-Palanga
- Economy
- Successful claim
Salmo A
Verified | Sep 12, 2025Helsinki-Amsterdam
Economy
Successful claim
No reason given
My flight from stockholm ARN was delayed at first but then later when we got in to the plane after waiting for nearly an hour we were told that there was technical issues and we had to leave. We were then told that we could catch the other flight to copenhagen and then Amsterdam. I had arrived in Copenhagen very late and very tired and then i stayed overnight and at 8:15 next day i flew from Copenhagen to Amsterdam. Also my luggage was lost and i had stayed in the same clothes for 2 days. My luggage fortunately came 24hours later.- Helsinki-Amsterdam
- Economy
- Successful claim
Lise C
Verified | Sep 10, 2025Bergen-Brussels
Economy
Successful claim
No reason given
Original flight Bergen-Brussels was cancelled 10 min before departure. The new flight Bergen-Stavanger was also cancelled. In the evening we flew from Bergen to Oslo. Stay a night and 09/06/2025 early in the morning we finaly arrived in Brussels.- Bergen-Brussels
- Economy
- Successful claim
Thi Ngoc Thuy D
Verified | Sep 9, 2025Amsterdam-Los Angeles
Economy
Ams - CPH 12:05 - 13:25 with connecting flight to LAX acutal time my family got out the plan 13:45 CPH - LAX boarding pass shows 13:30 They promise 55mins layover and we got 5 minutes from gate to gate. The sign shows 15mins walk gate to gate. Entire family ran got our passport stamped and rush to the gate to found out they close the gate and we were deny boarding. Entire family of five had to stay overnight to catch the next flight
- Amsterdam-Los Angeles
- Economy
Andrey L
Verified | Sep 7, 2025Seattle-Warsaw
Economy
No reason given
I had flight on September 3 booking #Gi69GT from Sacramento, USA to Seattle (SEA) to Copenhagen (COH)to Warsaw(WAW). Flight SK938 to Copenhagen on September 3rd got delayed for 3 hours, we got late for our flight to Warsaw(SK 2761) September 4th, got rebooked to Munich from Copenhagen SK 2657 September 4 and to Warsaw from Munich LH 1616. Flight SK 2657 got late for 15 minutes which was not enough for us to get there, actually we got 5 minutes before departure, but weβre not allowed to get on the plane along with another people. Got rebooked for Munich to Warsaw LH 1610 on September 5.- Seattle-Warsaw
- Economy
Razan S
Verified | Sep 7, 2025New York-Beirut
Economy
No reason given
Me and my family were VERY excited for our trip and we had our baggage ready to go on the next morning BUT we received an email from the airline stating that the flight has been cancelled. The SAS airline notified us about the cancellation just before a day!- New York-Beirut
- Economy
Galya I
Verified | Sep 7, 2025Atlanta-London
Economy
Successful claim
I paid 105 USD to take that baggage on board. Also, I I had to buy some special equipment I use for my mouth hygiene. I did not receive any support from the company. Their phones lost property don't work. I have been waiting on the customer service line for hours to be answered and then the line break up suddenly. The only time it was answered to me, they even said my baggage was foundd but waited for confirmation. Still waiting to let me know what it's going on with my baggage!
- Atlanta-London
- Economy
- Successful claim
Tatyana L
Verified | Sep 5, 2025Seattle-Warsaw
Economy
Successful claim
No reason given
We had flight on September 3 booking #Gi69GT from Sacramento, USA to Seattle (SEA) to Copenhagen (COH)to Warsaw(WAW). Flight SK938 to Copenhagen on September 3rd got delayed for 3 hours, we got late for our flight to Warsaw(SK 2761) September 4th, got rebooked to Munich from Copenhagen SK 2657 September 4 and to Warsaw from Munich LH 1616. Flight SK 2657 got late for 15 minutes which was not enough for us to get there, actually we got 5 minutes before departure, but weβre not allowed to get on the plane along with another people. Got rebooked for Munich to Warsaw LH 1610 on September 5.- Seattle-Warsaw
- Economy
- Successful claim
Nerijus B
Verified | Sep 5, 2025Copenhagen-Vilnius
Economy
Technical problems
In the beginning, the flight was delayed, got a message that the new departure time would be given at 21:30. Later, the flight was delayed to 22:30. We boarded the plane, it was preparing to depart, but was put on hold due to a technical issue. Technicians tried but couldn't fix the issue, so the plane was turned around and sent back to the gates for another technician to check. While technicians were doing their work, all the passengers were kept on the plane. Flight attendants gave a glass of water to all the passengers while waiting. Got a few more messages that new information will be given at 23:15, then at 23:30. Still on a plane. The captain announced that the issue couldn't be fixed and we would need to change the plane. Another gate and another plane were assigned. Boarding at 00:20. Boarded the new plane at 00:38. Landed in Vilnius at 3:04. 3 hours and 9 minutes later than scheduled. Since it was in the middle of the night, it basically ruined my Friday plans.- Copenhagen-Vilnius
- Economy
Hannah B
Verified | Aug 31, 2025Zurich-Gothenborg
Economy
Successful claim
Influence by other flights
On August 28th, 2025, I travelled with SAS on flight SK610 from Zurich to Copenhagen, with a connecting flight SK434 to Gothenburg. Our original flight from Zurich was scheduled to depart at 20:25 but was delayed and eventually departed around 22:10. Because of this delay, we missed our connection in Copenhagen at 23:05. Instead, we were rebooked on the next available flight at 08:30 the following morning. We had already been travelling since 11:47 from Grindelwald by train, and we arrived at Zurich Airport in good time around 17:00. At the airport, we received an SMS that our flight was delayed, with a promise of new information at 20:25. However, no further information came until around 21:00. Upon landing in Copenhagen, we received another SMS with details of a new flight and hotel accommodation. By then it was very late, most services at the airport were closed, and at the hotel there was a long queue to check in. We did not get into our room until around 01:30. The accommodation consisted of bunk beds, more like a dormitory, and we had to wake up again at 06:00 to catch the morning flight. We finally landed in Gothenburg around 09:30, more than 24 hours after beginning our journey. Due to this delay, I missed both school and work commitments the following day. Although we were provided with a hotel and rebooking, we incurred additional expenses for parking, meals, and coffee during the long delay. No basic necessities such as toiletries were available to purchase late at night.- Zurich-Gothenborg
- Economy
- Successful claim
Sonja T
Verified | Aug 30, 2025Copenhagen-Helsinki
Economy
Technical problems
Night flight, out of airplane exactly 3 hours later than should have been, it being night public transport was very inconvenient. Alot of waiting inside plane, hot, no ac, changing planes and more waiting.- Copenhagen-Helsinki
- Economy
Sverre N
Verified | Aug 28, 2025Amsterdam-Oslo
Economy
Successful claim
No reason given
early in the morning when i woke up at 05.30 to go get my train to the airport to catch my flight at 10.40 so that i would arrive at my destination 12.40.i saw that the flight was cancelled about an hour before i woke up. a couple hours later i was rebooked to a flight leaving the next morning on a flight leaving 06.50 so that i would arrive 08.40. i missed a whole day of my vacation because of this. SAS did not tell me a reason but just told me it was cancelled and because of this i had to take the flixbus at 02.30 in the morning to be able to get my rebooked flight.- Amsterdam-Oslo
- Economy
- Successful claim
Andrew L
Verified | Aug 27, 2025Amsterdam-Los Angeles
Economy
During the purchase of the ticket, stated 50 50-minute layover was stated. On the boarding, it states 13:25 landing AMS to CPH CPH to LAX is broadening at 13:30. Instead of a 50-minute layover, we only have 5 minutes to board. From gate to gate, it is listed as 15 minutes. The airline said it was our fault and did not want to help at first. In the end, we got a room and food. But we should get 600 per person for the delay not able to reach Los Angeles. To make things worse, the flight was delayed, and we got off the airplane at 13:45.
- Amsterdam-Los Angeles
- Economy
Helen E
Verified | Aug 26, 2025Birmingham-Copenhagen
Economy
Successful claim
No reason given
At no point during the delay were we notified of the airlines problem, the flight information screen changed just saying the flight was delayed. It was down to us to google why there was an issue with the original aircraft and we found online that there had been a technical problem and aircraft had returned to Copenhagen. It was only when we finally boarded at 11.55 pm that the pilot informed us that there had been an issue and the crew had run out of flight hours and an alternative plane and crew had to be found. We finally arrived at our hotel at 3.30 am 19.8.25. There was no care provided. We had to travel by taxi instead of using the cheaper option of the metro which incurred us a cost of 63 euros.- Birmingham-Copenhagen
- Economy
- Successful claim
Athina A
Verified | Aug 24, 2025Stockholm-Athens
Economy
No reason given
The flight got cancelled one hour before the boarding time, we got informed via sms and they rebooked us a flight for the next day with one stop even though we had a direct flight. They didnβt inform us about the reason of the cancellation. I have multiple sclerosis and diabetes, I ran out of insulin and all this made my legs and my spine shaking and in pain, because I had to stand in huge lines because of that. Both days huge lines in Stockholm and Paris- Stockholm-Athens
- Economy
Mashal I
Verified | Aug 24, 2025Seattle-Palma de Mallorca
Economy
No reason given
Went to airport extra early to get all travelers on the same flight since they booked us on different flight flights from ZΓΌrich to mallorca. Had to speak to agents at CPH airport to switch one of the travelers (Abigail) to the earlier flight from 12 PM instead of 3 PM from ZΓΌrich to Mallorca since Malaq and Mashal were put on a different and earlier connecting flight than Abigail. Spent 2-3 hours calling travel agency (Chase Travel) to get on the earliest flights and inquire the sudden and less than 8 hours change as SAS instructed, but chase said they could not do anything about it.- Seattle-Palma de Mallorca
- Economy
Shannon D
Verified | Aug 22, 2025Bodo-Amsterdam
Economy
Influence by other flights
The first flight was delayed so I couldnβt catch my connecting flight. I had to take 2 more flights the next morning and arrived a day later in the Netherlands. I couldnβt get to work which I was supposed to be at on the 19th.- Bodo-Amsterdam
- Economy
Kunwei D
Verified | Aug 18, 2025Paris-Stockholm
Economy
Refund due to flight change to next day but still being declined
Booking: EUV47H Name: DONG/KUNWEI Itinerary: SK574 CDG-ARN 16AUG 10:50-13:20 My booking was canceled and changed to the next day by the airline. I contacted the number 4687973010 and told you that I don't accept the time change, then agent Madison told me he could provide a full refund of the ticket. I asked him to operate it directly and was told by him that he had submitted the request. I only need to wait for the refund. It still has 1 day before departure!!! You can investigate the voice record of the call. 2 days later, I contacted your service team, online chat window agent Ndamukunda(Bonheur) told me I was no-show and the ticket is non-refundable!! I explained the situation to them, but they declined my refund request and informed me they won't refund the ticket! All their rejected reasons aren't true, but they still rejected all my requests and ended the chat directly! And the agent told me his manager declined the refund request after escalation!! You can check the chat record. I am a victim of flight delays, and the delay until the next day seriously affected my itinerary, so I promptly submitted my request to you. You had sufficient time to take action, but after promising a full refund, you failed to process it in a timely manner. Now you are still asking me to take responsibility for your mistake. This is unacceptable! My request: Pls full refund my ticket as you had promised. My request is reasonable and compliant. Your actions are non-compliant, and I reserve the right to take legal action.Overall
- Poor service
- Paris-Stockholm
- Economy
Catriel W
Verified | Aug 17, 2025Stockholm-Athens
Economy
Successful claim
No reason given
We arrived to the airport on the July 20th, at around 12:00 noon, just to learn from the departure board that the flight was cancelled. No prior notice was given, nor any explanation. SAS provide us with overnight accommodation in the airport and alternative flights (3 connecting flights I\O one direct flight) . As a result, we have arrived to Athens a day later (21.7 at 17:00) and had to find accommodation for that night at additional cost of 79.3Euro. The accommodation booked initialy and paid for the 20.7 = 150Euro, wasnt used and wasnt refonded, and should be part of the caim as well as the night of the 21st, which was paid in advance for accomodation in Zakhintous.- Stockholm-Athens
- Economy
- Successful claim
Vedha P
Verified | Aug 12, 2025Trondheim-Hyderabad
Economy
No reason given
I first got an email from Air India on 3rd June notifying me of flight schedule change, they pushed the departure 2 hours or so forward. That did not affect my connecting flight in Delhi. On the 8 July I got another email saying the flight was changed and found my connecting flight missing from the itinerary. I confirmed through booking.com that my flight was cancelled. I asked for information regarding the sudden cancellation and alternate flights offered and they said there were no alternative flights that can be booked for me to connect me from Copenhagen to Delhi. I requested for other options and they denied all options and I was forced to cancel all my flights and book a new flight from Trondheim to Hyderabad again for another day and wait for the refund. I asked them to confirm the refund and give me a time frame for this process and they strongly said there was nothing they can do until Air India confirmed the cancellation refund. I was kept on hold with no information or clarity for a month, from the 8th of July when i was forced to cancel my scheduled journey until the 7th of August when they finally notified me about refund confirmation. I received 488.84 euros on the 9th of August (Partially refunded because my ticket was Eco Value). Because of the change of schedule I had to pay rent and live for another month in Norway.- Trondheim-Hyderabad
- Economy
Anne Geirsdatter H
Verified | Aug 6, 2025London-Bergen
Economy
Problems at airport
This is the feedback from SAS; Hi ! Thank you for contacting SAS! We are sorry that your trip did not go according to plan. Unfortunately, we are not able to meet your request for compensation. Explanation of the decision: The flight SK1508 was delayed due to restrictions or irregularities related to an airport facility which is deemed to be an event outside of control of the airline. To give a short explanation, airport facility managers are responsible for maintaining the terminal areas, airfield (such as taxiways, aircraft parking areas, and runways), and various other elements of the airport. The airline has no influence over airport system failures or how and when airport authorities choose to maintain or close their facilities. We are required to abide by all restrictions implemented by airport authorities. Thank you for choosing SAS and looking forward to welcoming you on board soon.- London-Bergen
- Economy
Emanuele T
Verified | Jul 31, 2025Milano-San Francisco
Economy
Successful claim
Technical problems
We accept to flight the day after even we have to make 2 connections and get the tenaya lodge in josemite by driving in the night when we decided to drive in the evening !!!!!!! At the end was worse because we lose 1 night in the tenaya lodge too- Milano-San Francisco
- Economy
- Successful claim
- Loss: β¬2000
Wouapit Yonkou Manjia P
Verified | Jul 25, 2025Stavanger-Brussels
Economy
Successful claim
No reason given
I had to but another fly because I had to go to Paris by train but as my flight was disrupted I paid another one for Paris and pay my ticket from the airport to gar du nord- Stavanger-Brussels
- Economy
- Successful claim
Armandas M
Verified | Jul 14, 2025Stockholm-Vilnius
Economy
No reason given
Our flight kept on getting delayed few times which resulted in us missing our train back home in lithuania from the city where we were landing- Stockholm-Vilnius
- Economy
Joseph P
Verified | Jul 4, 2025Zurich-Trondheim
Economy
Successful claim
No reason given
Dear all, My name is Joseph Portelli and Gabriela Teresia Portelli. I went on Business and my wife joined me on this trip. see enlcosed attachment., On the 14th June 2025 we flew with airline SAS from Zurich to Copenhagen to end destination to Trondheim. We started our flight for any reasons, after almost 45minutes delay from Zurich We arrived in Copenhagen and they told us to go to SAS transfer desk. I knew from the first beginning something went wrong. After an endless walk to reach the desk, they told us that we missed the next connection flight due to delay from Zurich. The craziest thing ever, they told us that the next two flights to Trondheim, are already fully booked, therefore we got the last flight at 23.00 and arrived in Trondheim at 24.35. Because the airline did not waited for us and you knew that we were on our way to Copenhagen did not waited for us. For my flight I payed for it, 1009 Euros. is not a cheap flight and the other one was over 700 Euros. What happend: Arrived late in the night missed my rented car and we had to drive up to Grong Hotell that was our first stop. 3 Β½ hrs. drive. We had to spend the night at the airport Hotel Radisson Blue. extra costs was not cheap. Me Joseph Portelli I flue X several times with SAS went always well except this one. you may check my history. Because of these 15 mins. gate closed you caused us so much trouble, that we had to wait over 8 hours at the airport Copenhagen to get our next flight. For during this boring time, all we got were two lousy vochers of 150 Den. Krone. Now i wish to know from you, how to proceed, and how I am going to get my refunds back, one lost day rental and one night of Hotel grong. I am awaiting for your answer. What happend to us is not exebtable. "15 mins gate closed" Best Regards, Joseph Portelli- Zurich-Trondheim
- Economy
- Successful claim
Jacek B
Verified | Jun 21, 2025Economy
Bag crash
Hi, My bag is crash Travel from Alta to Oslo. I send all photo +48 535 125 634 Regards, Jacek Berowski
- Economy
- Loss: β¬300
- Desired solution
Joachim H
Verified | Jun 20, 2025Economy
Milles are missing
Dear Sirs EBB748844380 I am asking for the missing Points on my Flight Copenhagen to Bangkok SK0973 on 31.12.2024. I have recieved only 6000 Miles instaed of 9000 Miles My Partner Mr Norbert Baumann EBS 750951752 recieved 9000 Miles for the same Flight I kindly ask you to Credit the missing Miles Thank you Joachim Heinrich- Economy
- Desired solution
Other
Chen-Yen W
Verified | Jun 14, 2025Stockholm-Chicago
Economy
No reason given
My flight Confirmation Number is HB6EUM. When we arrived at JFK from Arlanda on 7 Jun, we transferred to DL7296 but sat on the plane for six hours without departure. Then, we were told the flight had been cancelled. We contacted the customer service and rebooked the earliest available flight for the next day, and also had to book a hotel for the night. All the hotels nearby were fully booked, so we had to book the nearest one, the Sheraton Brooklyn New York Hotel (USD 351.19), which took us more than an hour to get to by taxi (USD 114.50). The next day, June 8, we took a cab (USD 83.20) to JFK and checked in for the rebooked flight DL5068, then headed to Chicago. We had planned to stay in Chicago for 4 nights and were scheduled to check into the Royal Sonesta Chicago River North on June 7; however, due to this issue, we checked in on June 8. The cost of the first night, June 7 (SEK 3414.79 = USD 361.36), cannot be refunded by the hotel. The total of the claimed amount: USD 910.25- Stockholm-Chicago
- Economy
Kimberley Rose D
Verified | Jun 11, 2025Trondheim-Oslo
Economy
No reason given
I was due to arrive in Oslo at 10:30am, but due to the cancelled flight I didnβt arrive untill 15:40 which was the flight SAS offered instead. So I missed out in over 5 hours of my stay in Oslo which I was so disappointed about- Trondheim-Oslo
- Economy
Aleksander I
Verified | Jun 6, 2025Copenhagen-Gdansk
Economy
Subject: Complaint β Denied boarding on flight SK753 CPHβGDN, June 6th 2025 Dear SAS Customer Service, On June 6th, 2025, I travelled with the following itinerary: β’ Flight SK1427: Stockholm (ARN) to Copenhagen (CPH), scheduled at 21:10 β’ Flight SK753: Copenhagen (CPH) to GdaΕsk (GDN), scheduled at 23:00 Booking reference: ZEP28A Ticket number: 1172533483963 On the final leg (SK753), although I reached gate D2 at 22:50, I was denied boarding. Due to unclear airport signage and a slight delay on flight SK1427, I mistakenly entered the baggage claim area. After quickly clearing security again, I arrived at the correct gate 10 minutes before scheduled departure. The aircraft was still at the gate. Unfortunately, the gate was already closed, no staff were available, and when someone eventually appeared, I was simply told I could not board β no assistance or escalation was offered. As a result, I had to stay at the airport overnight and incurred additional expenses. I kindly request: β’ Reimbursement for expenses caused by the missed connection, β’ Consideration for compensation due to lack of assistance, β’ An explanation for being denied boarding despite arriving before scheduled departure. Boarding passes attached. Booking reference: ZEP28A Ticket number: 1172533483963
- Copenhagen-Gdansk
- Economy
Meri R
Verified | Jun 5, 2025Athens-Helsinki
Economy
Successful claim
No reason given
The SAS flight leaving from Athens was delayed and pre-arrival to Kastrup Airport, we were informed in the plane that we have been moved to a flight leaving 21:30 instead of the original paid flight leaving at 17:40.- Athens-Helsinki
- Economy
- Successful claim
Kaban K
Verified | May 29, 2025Trondheim-Δ°stanbul
Economy
Successful claim
No reason given
I am writing to formally file a complaint regarding the severe disruption and mismanagement of my travel itinerary on April 13, 2025. I booked my full itineraryβTrondheim to Oslo, Oslo to Istanbul, Istanbul to Tehranβthrough Turkish airline website, expecting a seamless travel experience. However, Scandinavian Airlines canceled my Trondheim-to-Oslo flight (no airline send any notification, I found out when i was in the airport), which led to a cascade of failures that your customer service failed to resolve efficiently. Despite spending over two hours on the phone with Turkish Airlines representatives, no viable alternative was provided. This resulted in complete loss of all rest of my flights, additional expenses, and an undue burden on me as a paying customer. The SAS airline provided me another tickets (with SAS+ Qatar airline) as replacement the day after (14 April). Additionally this available replacement trip - on the next day - had a layover of 4 hours and 30 minutes between the first and second flight, which was over 2 hours and 30 minutes longer than my original layover of less than 2 hours. As Turkish Airlines sold me the tickets and was responsible for the full itineraryβs integrity, I expect to be reimbursed for the total ticket price of 14,797 NOK, as well as compensation for the inconvenience caused. In addition to the ticket cost, Beyond the ticket cost, I incurred further financial losses including transportation fees, meal expenses, +29 NOK (coffee in the airport) and one lost vacation day valued (at 2,129 NOK) that is 3000 NOK in total. I trusted Turkish Airlines to ensure a smooth travel experience, but the failure to notify me (neither SAS or Turkish airline) of flight cancellation or rebook my journey in a reasonable manner was highly disappointing.- Trondheim-Δ°stanbul
- Economy
- Successful claim
Maria Isabel A
Verified | May 21, 2025Amsterdam-Stockholm
Economy
I waited in line for the desk staff from SAS airlines to let us in and they let some people enter and others didn't so the flight left with half the people at 11.30am no clear explanation provided, had to get rebooked to another flight in the evening
- Amsterdam-Stockholm
- Economy
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