SAS Scandinavian Airlines complaints: comments, page 6
315 comments
Coenraad H
Verified | May 20, 2025
Amsterdam-Stockholm
Economy
I arrived at the gate well ahead of time, but by 10:30, when boarding was supposed to begin, there were no airline personnel present, leaving passengers confused and without information. It wasnβt until around 11:15, well after our scheduled 11:00 departure, that boarding finally began. However, midway through the process, the staff suddenly announced that the pilot had to leave and no further boarding could take place, leaving roughly half of the passengers, including myself, stranded. The airline provided no explanation or clear communication, only stating that we would receive an email about a replacement flight, without giving any timeline or further details. In reality, we had to approach the personnel ourselves to get even this minimal information. No care or support was offered; no refreshments, vouchers, or assistance. I eventually arrived at my final destination at 23:00, a full 12 hours later than planned. This delay caused significant exhaustion and completely disrupted my schedule. I arrived at my hotel after midnight with no chance to rest properly, making the following day unnecessarily difficult. Booking an early flight becomes pointless when there is no reliability or accountability.
- Amsterdam-Stockholm
- Economy
Ovidiu Marinel B
Verified | May 14, 2025Bangkok-Copenhagen
Economy
Successful claim
I was denied boarding on my FlySAS flight at Bangkok Airport despite being fully capable of flying. I use a wheelchair but am independent: I walk, swim, and train in the gym. The airline staff refused boarding without explanation, citing "safety reasons," even though I was perfectly autonomous. This resulted in 26 hours of stress at the airport. I believe this is a violation of EU Regulation 261/2004 and request your assistance in pursuing a claim. Thank you, Ovidiu Marinel Balan
- Bangkok-Copenhagen
- Economy
- Successful claim
Puck T
Verified | May 10, 2025Brussels-Copenhagen
Economy
Strike
Due to the national strike on 29th April, my flight was cancelled. This was contacted to me during the evening of 28th april (less than 24hrs before flight). I was later proposed a new flight on the 30th but this had a layover which I originally did not have, so then my flight was rebooked to a ditect flight on May 1st. I arrived in CPH 2 days later than planned which disrupted my scheduled meetings there. I had to be in Cph for two days (29th April & 30th April) and go further north in Denmark at 11am on May 1st, but now I only arrived at CPH airport at 17:30 on May 1st - missing my meetings and had to go straight to the different cities, skipping my appointments in Cph altogether.- Brussels-Copenhagen
- Economy
Timothy G
Verified | Apr 30, 2025Economy
Seat upgrade bait and switch
For the final leg of our flight home from Copenhagen we were offers and paid $45 each to upgrade to row 41 for supposed leg room. The graphic on SAS website doesnβt show a row 40. Problem is once on the plane there was a row 40 in front of us so no additional leg room. We shouldβve stayed where we were and saved the $90- Economy
Lasse N
Verified | Apr 30, 2025Stuttgart-London
Economy
No reason given
Flight to from Stuttgart (14:40-16:10) got delayed due issues with the plane but people already boarded. Arrival in Copenhagen (18:00 but flight left at 17:25) after the connecting flight to London. Rebooked on the next flight (20:40) but arrived more than 3h later in London Heathrow.- Stuttgart-London
- Economy
Keith M
Verified | Apr 19, 2025Stockholm-Manchester
Economy
We paid for 2 suitcases (hold luggage) but because of my disabilities I was unable to bring a case with me. Therefore I shared a case with my granddaughter who accompanied me. We had no complaints going out as the check-in lady understood the predicament, but on return I was forced to pay Β£36 due to the single case we shared being over the limit by 4 kilograms (despite paying for 46 kilograms in total)
- Stockholm-Manchester
- Economy
Telaan D
Verified | Apr 16, 2025Washington-Amsterdam
Economy
Influence by other flights
There was a delay by the ground staff in AMS. we arrived at the gate at 5 pm, but there was a delay in connecting the bridge and letting us off. As a result, we were not able to leave the plane until 5:12. I missed a university exam due to this delay and now I have to do the course all over again. The airline refuses to acknowledge the ground staff delay, even though case law says delay is based on when passengers can leave the plane.- Washington-Amsterdam
- Economy
Emmy Ifigeneia K
Verified | Mar 29, 2025Oslo-Duesseldorf
Economy
No reason given
The airline said the only amount they could pay me back was 22 euros. This is ridiculous. Then they said that the problem was a strike, but not officially.- Oslo-Duesseldorf
- Economy
Daphni V
Verified | Mar 27, 2025Economy
When claiming luggage at JFK, luggage was broken.
My suitcase zipper was broken when I claimed it at JFK. Therefore, I know lost multiple things that I had packed in my suitcase. My luggage was fine when I gave it to the airline. Because my suitcase was now open on the bottom, I lost items, some which were specially made for me and can't be made again.- Economy
- Desired solution
Dariusz S
Verified | Mar 24, 2025Trondheim-Gdansk
Economy
No reason given
The flight from Trondheim to Oslo was delayed by almost 3 hours. The flights from Oslo to Copenhagen and from Copenhagen to GdaΕsk were canceled without any reason.- Trondheim-Gdansk
- Economy
Dariusz S
Verified | Mar 24, 2025Oslo-Copenhagen
Economy
No reason given
The flight from Trondheim to Oslo was delayed by almost 3 hours. The flights from Oslo to Copenhagen and from Copenhagen to GdaΕsk were canceled without any reason.- Oslo-Copenhagen
- Economy
Alba H
Verified | Mar 17, 2025Bergen-Stockholm
Economy
Weather conditions
Our flight was canceled during the morning of January 3rd, and we were rebooked from a direct SAS flight (the one that was canceled) to an itinerary with two layovers, which was also scheduled to depart an hour earlier. However, when we arrived at the airport, we were rebooked again onto a Norwegian flight and ended up flying home via Oslo, arriving more than five hours later than originally planned. We contacted SAS, and they claim that we are not entitled to compensation because the flight was canceled due to weather conditions. However, I donβt agree that it was extreme weather because, as far as I could see from the airport, no other flights were canceled. In the end, we ended up flying at the exact same time with Norwegian as the SAS flight was originally scheduled to depart. For that reason, I donβt think they should be able to justify the cancellation with βextreme weather,β because despite the heavy snowfall, flights were departing throughout the morning and midday. Iβd like to hear your thoughts on this situationβit feels like they are using the weather argument without sufficient justification. If the airport had shut down or no flights were operating, that would have been a different story, of course.- Bergen-Stockholm
- Economy
Thea A
Verified | Mar 17, 2025Bergen-Stockholm
Economy
Weather conditions
Our flight was canceled during the morning of January 3rd, and we were rebooked from a direct SAS flight (the one that was canceled) to an itinerary with two layovers, which was also scheduled to depart an hour earlier. However, when we arrived at the airport, we were rebooked again onto a Norwegian flight and ended up flying home via Oslo, arriving more than five hours later than originally planned. We contacted SAS, and they claim that we are not entitled to compensation because the flight was canceled due to weather conditions. However, I donβt agree that it was extreme weather because, as far as I could see from the airport, no other flights were canceled. In the end, we ended up flying at the exact same time with Norwegian as the SAS flight was originally scheduled to depart. For that reason, I donβt think they should be able to justify the cancellation with βextreme weather,β because despite the heavy snowfall, flights were departing throughout the morning and midday. Iβd like to hear your thoughts on this situationβit feels like they are using the weather argument without sufficient justification. If the airport had shut down or no flights were operating, that would have been a different story, of course.- Bergen-Stockholm
- Economy
Sara A
Verified | Mar 10, 2025Hamburg-Stockholm
Economy
Strike
Dear Sir, We would like to inform you that one of the passengers, Mrs. Sara Al Juhali, PNR: L9NG2B is in an embarrassing situation because her flight to Stockholm was cancelled. She is sick and has a critical health condition. Her flight was postponed more than once from Hamburg Airport and she cannot change the flight in Riga as suggested for travel on March 13th because she does not know the airport system. Therefore, she can only travel by direct flight from Hamburg to Stockholm without changing the plane as a transit. Please suggest a non-stop flight from Hamburg or from one of the neighboring cities from Hamburg to Stockholm in the coming days. We are waiting impatiently. With my best wishes Sara Bashir Rzaej AL Juhali Flug Number: SK2648- Hamburg-Stockholm
- Economy
Stylianos X
Verified | Feb 25, 2025Kiruna-Stockholm
Economy
Weather conditions
the airplane that was arriving from stockholm to kiruna couldn't land because there was ice at the airport. This was announced to us at the time of the boarding and when the airplane had already departed from stockholm. However the next flight which was only a couple of hours later departed on time.- Kiruna-Stockholm
- Economy
Derek John M
Verified | Feb 23, 2025Stavanger-Oslo
Economy
Influence by other flights
Missed connection due to failed WiderΓΈe flight from Abz to Stavanger resulting in overnight delay. SAS flight unused but unable to contact SAS to cancel onward travel.- Stavanger-Oslo
- Economy
Alaa M
Verified | Feb 23, 2025Economy
I HAD AN ISSUE WITH CABIN SENIOR FOR BEING RUDE
THE CABIN SENIOR WAS SO RUDE AND SPEAKING LOUDLY ADN RUDLY AND DISRECPECTFULLY ASKING ME TO GO BACK TO MY SEAT BECAUSE I THOUGHT ITS LIKE QR FLIGHT WE CAN SIT ON VACANT SEATS AFTER TAKE OFF,THEN I APPLOGIZED AND EXPLAINED WHY AND SHE DIDNT EVEN CONFIRM ALL SHE SAID THAT I WILL REPORT THIS, I WANT TO GO BACK TO MY ORIGINAL SEATS AND THEY DIDNT ALLOW ME ASKING ME TO GO AT THE END OF THE PLANE BECAUSE MY SEATS ARE TAKEN ALREADY AND SHE ONLY ME ASKED ME TO MOVE BUT NOT THE PEOPLE WHO VACANT MY SEAT SHE DIDNT EVEN TALK TO THEM A SINGLE WORD ONLY FOR ME, SO I WAS ASKING TO GET MY ORIGINAL SEATS BACK OR KEEP ON THESE SEATS BUT SHE DIDNT WONT NEITHER AND MADE ME SIT AT VERY END OF THE PLANE WITHOUT EVEN TELLING THE OTHER PASSENGERS WHO VACANT THE WRONG SEATS THAT ARE NOT THEIRS SAME LIKE MY CASE. THIS TRULY UNFAIR AND UNPROFESSIONAL FROM YOUR STAFF TO REPORT FOR NO REASON AND IAM THE ONE WHO SHOULD BE REPOTING THATS WHY IAM NOW REPOTING AFTER RECIEVING THE COMPLAIN FROM MY MANAGMENT. NOTE: I DONT EVEN KNOW THE NAME OF THE SENIOR CABIN BUT SHE IS OLD BLUE EYE,BLONDE.- Economy
Alexandre F
Verified | Feb 19, 2025Stockholm-Las Vegas
Economy
Delay from arm to ams led to arrival at departure gate late. My seat was given away without my consent. Passengers from the same flight were allowed on.
- Stockholm-Las Vegas
- Economy
Egle S
Verified | Feb 18, 2025Vilnius-Amsterdam
Economy
Technical problems
I did not make it in time for my scheduled business trip meeting due to this delay. I had to wait additional 3 hours in Copenhagen Airport to get another flight to my final destination - Amsterdam.- Vilnius-Amsterdam
- Economy
Pedro Joe V
Verified | Feb 10, 2025Bodo-Amsterdam
Economy
Dear SAS Customer Service, I am writing to formally lodge a complaint regarding the extremely poor service I received while attempting to rebook my flight from BodΓΈ to Oslo on February 9, 2025, under booking reference PPUR5Y. Additionally, I am requesting a refund of β¬266 (the full price of the new ticket I had to book myself) or β¬206 (after deducting the β¬60 reschedule fee), due to the unacceptable handling of my case. I contacted your customer service at 17:53 CET from phone number +31 6 25034645 to rebook my flight to a later one the same dayβspecifically to flight SK4127βas the app was not allowing me to do so. I spoke with an employee named Rumbie, and I request that you investigate this matter by reviewing the call recording. What followed was over two hours on hold, with 90% of that time spent waiting. When I finally reached Rumbie, I was told there were no available seats. This was clearly false, as I could see numerous available seats for flight SK4127 in your app. After pointing this out, she admitted the mistake but claimed she could only rebook with an upgrade because there were no βGo Smartβ seats availableβagain, not true, as I could literally book one myself at that moment. She then claimed it was a system issue, without offering a reasonable solution. When I insisted on proper support, she said it wasnβt possible due to βpolicy,β which felt like another excuse to avoid helping. After further delays and checking with the back office, she finally stated that the issue was because I was trying to rebook only the first leg of a two-flight itinerary. I asked her to rebook both flights if that was the issue, and the βsolutionβ offered was a reroute via BOO > OSL > ARN > AMS with an extra β¬550 per personβan absurd suggestion, considering I paid for the flexibility to rebook. Frustrated and having already missed my original flight due to these delays, I booked flight SK4127 myself through the app for β¬266, which should have been easily handled by your customer service team without all the unnecessary stress, wasted time, and additional costs. Given the unacceptable service, misinformation, and the fact that your agentβs inefficiency caused me to miss my original flight, I am requesting: β’ A full refund of β¬266 for the new ticket I was forced to purchase, or β’ A refund of β¬206 (β¬266 minus the β¬60 reschedule fee), as I should not bear the financial burden of your teamβs poor performance. I expect this matter to be addressed promptly and professionally. Please confirm receipt of this complaint and inform me of the next steps regarding the refund. Kind regards, Pedro Joe Vilela Lopes Teixeira +31625034645 Booking Reference: PPUR5Y
- Bodo-Amsterdam
- Economy
Abdalla F
Verified | Feb 2, 2025Amsterdam-Stockholm
Economy
No reason given
The flight was delayed with 4 hours, thus leading to me staying for a long unnecessary time at the airport. I was supposed to arrive 13:40 but I arrived at 16:30 in Sweden. The information about the cancelled flight was given to me on the screen/ flight board- Amsterdam-Stockholm
- Economy
Ann-Christin P
Verified | Jan 29, 2025Tromso-Gothenborg
Economy
Technical problems
First flight was delayed for unknown reason. Second flight was also late so I missed the connection to Gothenburg and I had to spend the night in a hotel at Kastrup airport and take a flight to Gothenburg the next morning.- Tromso-Gothenborg
- Economy
Carol P
Verified | Jan 24, 2025Economy
Problem checking bags caused by employee
We never received a code so we could pre-board and had to wait in line to check bags (almost an hour wait). We made it to the front of the line, once the people ahead of us finished checking their bags, we were next. Then, one of your employees decided to make people switch lines. I protested but she said the person she was giving our place to was "important". Guess we are not important. We were moved to another line, people we were put in front of got mad at us, and the person checking in that line was sent on break. We watched as the people in our original kept getting their bags checked. The staff id is 4172. Picture of employee provided.
- Economy
Alexandr G
Verified | Jan 19, 2025Brussels-Chicago
Economy
No reason given
Flight to Copenhagen (where we had our connection flight to ORD was disrupted due to 3 hours wait (in the plane) of deicing truck Because of that we lost our connection flight (we arrived at 15:18 PM instead of 12:00PM ). Our missed flight to ORD departed at 1:35PM- Brussels-Chicago
- Economy
Ornela P
Verified | Jan 9, 2025Zurich-Palanga
Economy
No reason given
When flew from zurich to kopenhagen and this flight got delayed about an hour flight nr: SK610 and the when we go to kopenhagen we had to run to the aircraft that was taking us to palanga we flew and were almost at palanga when we got informed that we had to return to kopenhagen that airport was closed by that time flight nr: SK2744 and next morning we got to the airport and once again our flight to palanga got delayed about 3hours.- Zurich-Palanga
- Economy
Luo Z
Verified | Jan 7, 2025Tromso-Copenhagen
Economy
Don't remember
sas refused to pay, but instead of coming up with a perfect solution that day and offering accommodation like other airlines, they kept us waiting at the airport for six hoursοΌother flights at the airport took off normally, and only our plane was waiting at the airport. When we arrived at the Copenhagen hotel, it was already 5 o 'clock in the morning. The booking canceled our reservation because we did not check in on the scheduled day. We had to explain the situation to the hotel to check in- Tromso-Copenhagen
- Economy
Lars B
Verified | Jan 3, 2025Sandefjord-Amsterdam
Economy
Successful claim
Problems at airport
We were finally in the flight to Copenhagen and were about to receive information about connecting flight. Then we heard that our replacement flight was with KLM and it would depart 1,5 hours after we arrived, 17:35. We decided a bit before boarding to check the gate and saw someone from our flight from Torp and he couldnβt be put on the flight. We also then asked but they said we could be on that flight and we had to go to SAS service. We had to wait to be helped and we got a ticket to a KLM flight that was departing 19:15 but it became 19:50. After we boarded were we finally on it and came in Amsterdam way later. Then we had to take the train and my mother had to come pick me up way later, at 1 Oβclock at night. This has been unacceptable and also that they on the first flight said we could just join the flight that would depart 17:35, but then wasnβt true is also unacceptable.- Sandefjord-Amsterdam
- Economy
- Successful claim
Gerasimos Dimitrios F
Verified | Dec 23, 2024Stavanger-Tromso
Economy
No reason given
When I landed in Oslo, I received a notification that my flight had been canceled. My entire group was rebooked on a different flight, but I was rebooked on a flight to TromsΓΈ via Bergen. I contacted the Helpdesk at the airport, and they arranged for me to be rebooked on a direct flight that would arrive around the same time as my friends, since we had all been delayed. They assured me that I was on the new flight, but when I checked my ticket after leaving the booth, I realized I had been booked on a later flight instead. I immediately went back to the booth to resolve the issue, but by the time I arrived, the staff had already left. I then had to go back to the check-in area, past security, to find someone who could help. After a lengthy wait, I was finally able to get rebooked on the same flight as my friends, avoiding a five-hour delay.- Stavanger-Tromso
- Economy
Obinna E
Verified | Dec 20, 2024Copenhagen-Aberdeen
Economy
Technical problems
The delay caused some devastation that was not anticipated. I was scheduled to work that night and the delay prevented me from getting to work. My manager was furious due to this as this was a leisure trip, therefore, I had to lose the day's wages amounting to β¬170.- Copenhagen-Aberdeen
- Economy
Matthew H
Verified | Dec 18, 2024Toronto-Shanghai
Economy
Successful claim
No reason given
What time did you arrive at your final destination? I arrived at 4:53 AM CST instead of 14:53 PM CST the day prior for a total delay of 11 hour and 48 minutes. What did the airline tell you, and when? I did not receive appropriate warning about the delay, and instead was told about it once I got to the airport and made it past security. What care did the airline provide, if any? The airline provided overnight accommodations and transportation to and from the accommodations. How did the incident inconvenience you? The incident required me to make an unnecessary trip to the airport due to not being informed of the delay until then, which also resulted in me missing out on an event that I left to make the original flight on time. The incident also forced me to cancel existing travel arrangements made for the arrival airport, and had to find last minute arrangements for the new arrival time. The incident further prevented me from uniting with my family for a full day in an already short and rare trip, which caused undue emotional stress. Did you miss an event or lose money? I missed an event in Denmark in order to make the original flight. I missed a day with my family in China due to the overnight delay. I missed my original transportation arranged in China for the arrival. I incurred additional expenses for dinner in Copenhagen due to the delay.- Toronto-Shanghai
- Economy
- Successful claim
Halyna B
Verified | Dec 12, 2024Oslo-Copenhagen
Economy
My flight was delayed in Oslo. I was in a good mood, and I wanted to stay in Oslo because I have friends there. I was afraid to continue the trip. But the airline and the company that sold me the tickets convinced me that I would most likely make it to my connecting flights and that it was better for me to proceed. I believed them, but unfortunately, due to the delay, I wouldnβt have made my connections even if I arrived in Milan, and I would have had to stay overnight in Milan, which I couldnβt afford. However, I got stuck in Frankfurt because it was my first time in that airport, and I missed my gate by 12 minutes, despite running as fast as I could. I even held off using the restroom. I was extremely stressed when I couldnβt find my baggage, and I had to spend the night in the airport because no one could help me. I didnβt meet a single SAS representative, and I am still at the airport in a terrible state. I bought a flight ticket to Warsaw with my own money. I am also very dissatisfied with the fact that the airline made me pay for overweight baggage twice. I paid once for baggage when purchasing my ticket online, then paid again for baggage β 1,100 kroner β and another 300 kroner with a different airline. In total, that amounted to no less than 2,000 kroner just for baggage. Additionally, I was asked to pay for a service when I requested a correction to my name in advance, and they charged me another 1,000 kroner for that. This was another major source of stress because these are significant expenses for me. I also lost all my bookings for my subsequent flights, and now, besides buying a ticket, I have to book a hotel and purchase bus and train tickets again, as well as cover food expenses. Here is the translation of your updated text into English: I also arrived on time for the flight because it said 21:00, I arrived at 20:45, but still, I didnβt make it. Also, I still havenβt received my luggage, and Iβm traveling without it. I donβt even have anything to change into, and I feel like a homeless person.
- Oslo-Copenhagen
- Economy
Rene H
Verified | Dec 10, 2024Oslo-San Francisco
Economy
Disability Discrimination
On 12/06/2024 I traveled from Oslo to Copenhagen and on to San Francisco on an 11 hr flight SK935. Due to my Disability I usually book either Business or Premium Economy Class and check if the particular equipment has a bathroom for persons with disabilities. I was in Seat 22F (Premium Economy) an aisle seat less than 10ft away from the "Disabled" bathroom. My disability requires me to have extra space in the bathroom. The SAS flight attendant told me I can not use this bathroom. She asked me what exactly my disability was, embarrassed I told her. She went to the purser and came back telling me I couldn't use the bathroom. She told me to go to the back of the plane. I inquired if there is another bathroom for people with disabilities in the back of the plane. She replied "no" but it has to do! I reminded her that she is discriminating against people with disabilities. But her decision was final. I then told her that I would file a complaint with the DOT in charge of Air Travel. She replied: "Go ahead". I did file the complaint and researched ADA laws. I clearly have the right to use the designated lavatory for disabled persons.- Oslo-San Francisco
- Economy
- Desired solution
Apology / Voucher
Anastasiya F
Verified | Dec 8, 2024Vilnius-Denpasar
Economy
I had a ticket to Vilnius-Bali with 2 stops: Copenhagen and Doha. I arrived at the airport for check-in 3 hours in advance. At check-in I showed my return ticket from Bali to Malaysia. The airline employee checked all the documents and issued a boarding pass. I went through all the checks and was in the duty free zone. 30 minutes before boarding time, I was called to the gate. An airline employee demanded another ticket from Malaysia. It takes time to buy a new ticket. Employee saw me buying tickets. When I showed the tickets I bought, it was 10.52 on the clock, the employee said I was late and boarding was already completed. I wasn't allowed on the flight, so I missed my flight to Doha and didn't make it to my final destination - Bali. After boarding the flight was over, the airline employee left in silence and did not explain what I should do next. She did not give any comments. I consider the actions of the airline employee to be unlawful and ask for a detailed explanation of this situation in writing. It is the employee's mistake that first she checked all the documents and issued a boarding pass, and then in a short time informed me about not enough tickets. I would also like to demand full compensation for the cost of the ticket.
- Vilnius-Denpasar
- Economy
Olena C
Verified | Nov 26, 2024Alanya-Oslo
Economy
sas changed my pre-selected seat just two hours before depar
I prepayed a seat for my dad with bigger leg room, he was brining a dog with him so he really need it, also he is 71 year old, so he really need it, 26 november 2024 at 11 am - just two hours before flight i got a mail that they "very sorry" but they " had to change your pre-selected seat" and cause they "done our best to assign you a seat that we hope youβll be happy with" so i am not getting any refund - and it is indeed in their rule that if you let's say prepaying for extra leg room and window and they replacing you to any another window - they good - no need refund, well not like if they'd pay me that 22 euro back would do to me that my dad was squeezed into other seat and some body with bigger wallet or what ever made them to take that desicion got his place. but still first of all it is theft and second it is against all moral and customers right - i payed 500 euro for that one ticket cause the lending time, caus ehe could take a dog with him and cause i could take en extra space for him - that is why i bought that ticket, i could go with other company and other price but they made me believe that it is good for me and the show into my face right on boarding time something which is not acceptable. The wors thing i already prepayed 6 tickets for summer for me and my kids with same company - and guess what - ofc i can not refund them. I wish you all the possible worst things happens SAS all possible. When you see they sending you all those letters incuraging to buy a prepayed seat or what ever other benefit on flight - this is just scum - pure scum they will take you money and sent you this kind of note "opps we can not provide you what you payed for...and...ahh. you can;t be refunded..todolo.."- Alanya-Oslo
- Economy
- Loss: β¬2000
- Desired solution
Samantha S
Verified | Nov 26, 2024London-Helsinki
Economy
Influence by other flights
We were originally delayed in our initial flight by 32mins to ARN - also due to previous day delays the seats we had booked were not valid and after a lengthy call to customer service with no help- but for this wehave put in a claim. By the time we departed the plane after asking twice for updates on connections and what to do( we were told we would be informed before landing- we were not...when asking when departing flight i asked again and they said they didn't know...we arrived at gate f32 so we ran and went through security to get to f35...they had someone there saying anyone for Helsinki and directed us to a shorter security queue but still no info...got to the desk to see the plane but the steps to it has been retracted...no one at the desk.....I went to another desk and asked there and the attendant rang someone and it was then that we found out we had been rebooked on a finnair flight later at 2105. We were each given a 50 sek qr code voucher to use while we waited. Then we finally arrived in Helsinki at 2249 and only 2 other customers had checked in baggage and with our 3 checked in bags there should have been 5 bags in and 1 of our checked in bags is now missing we waited and searched for some help so by the time we left the airport it was approximately 2245...we have put ina report when we got home at midnight. The reason we had booked these flights was because my child has school the next day and both my partner and I work...the time suited us as we would have time to rest and we could have gotten the bus home instead of a taxi. I have put in claims for the prebooked seats with the airline- London-Helsinki
- Economy
Emil T
Verified | Nov 25, 2024Nice-Oslo
Economy
Successful claim
No reason given
I arrived at the airport, and while I was in line, they informed us the flight was canceled. I was given an alternative flight 2 days later, on the 14th, with a stopover in Copenhagen. when i landed in CPH, i moved my outbound flight to 2 days later The airline told me nothing, and when I called, I couldn't get an answer. The airline provided me with nothing. I missed 2 days of work, which I wasn't paid for.- Nice-Oslo
- Economy
- Successful claim
Bernard D
Verified | Nov 18, 2024Tromso-Oslo
Economy
No reason given
320 Euro is the price for 2 tickets with Norwegian. It is my ticket 160 Euro and secound person Krystian Rachwal 160 Euro.- Tromso-Oslo
- Economy
Krystian R
Verified | Nov 16, 2024Tromso-Oslo
Economy
No reason given
Few timer before departure I get message at flight was cancelled. I had to buy new ticket in norwegian. New tickets were more expensive.- Tromso-Oslo
- Economy
Laila H
Verified | Nov 16, 2024Los Angeles-Frankfurt
Economy
EuroBonus flight
I flew from LAX to Copenhagen-Frankfurt 8/2/2023 and back 8/7/2023. I was so exited about my first trip in 30 years, that I did not realize that nowadays, the frequent flyer points are not automatic. Today, I checked my points, and shows O. Is there any way you could make an exception and allow me to get these points, even though it is pass the 6 month period? I would highly appreciate your kindness.- Los Angeles-Frankfurt
- Economy
- Desired solution
Other
Charles G
Verified | Oct 31, 2024Shanghai-Manchester
Economy
Weather conditions
Please note. this claim is for compensation only, we are in contact directly with the airline for additional expenses and refunds.- Shanghai-Manchester
- Economy
Emily G
Verified | Oct 31, 2024Shanghai-Manchester
Economy
Weather conditions
Hi, we have already contacted the airline to claim for expenses and refund, this claim is only for the compensation element. We will continue to contact the airline on the expenses and refund, but will let AirAdvisor handle the compensation claim element.- Shanghai-Manchester
- Economy
Anne F
Verified | Oct 28, 2024Vagar-Geneva
Economy
Weather conditions
I had a trip planned. With the flight cancellation, I missed out on the reservations we had. It was 2 full days of delay in our trip: missed hotel reservations, camper van reservations and added another hotel stay because the time we landed in the destination was late, and we could not pick up our van on time. There was a 3rd person also involved and she incurred extra costs too. I was supposed to land Friday night and pick up the van Saturday morning. But we only landed Saturday night (8pm) and were only able to pick up the van Monday morning. This 3rd person had to extend her stay in her place and pay for a ticket to go meet us in Genebra on Monday. Originally we were going to pick her up in Germany on Saturday. The airline sent us to a hotel on Friday, and never called back on when we would be able to fly out. We were the ones calling and finding and alternate flight.- Vagar-Geneva
- Economy
Marija V
Verified | Oct 24, 2024Copenhagen-Zurich
Economy
Successful claim
Technical problems
We were in the aircraft,and then they announced that we can not fly,because of technical issues. We came back to the airport the wait again for other aircraft. This took more than 3 hours. We suppose to take off at 07:55, and we made it only 11:15- Copenhagen-Zurich
- Economy
- Successful claim
Nai Jie Y
Verified | Oct 23, 2024Copenhagen-Taipei
Economy
Weather conditions
SAS informed me that I would receive updated information via email upon my arrival in Amsterdam, but I never received any email. I attempted to resolve the issue with my connecting flight, but there was no SAS counter available, and their phone service was also unable to assist me. KLM advised me to seek help at the check-in counter, but the staff there informed me they were unable to provide any assistance. The entire process was incredibly difficult and stressful. After four hours, I finally received a solution, but I still had to wait an additional eight hours for my new connecting flight. Due to the flight delay and the poor handling of the situation, I was forced to cancel a lecture in Taiwan.- Copenhagen-Taipei
- Economy
Jolie B
Verified | Oct 14, 2024Copenhagen-Atlanta
Economy
Successful claim
Technical problems
We flew two hours and they turned the plane around due to technical issues with the plane back to Copenhagen.- Copenhagen-Atlanta
- Economy
- Successful claim
Henrikas K
Verified | Oct 9, 2024Palanga-Bergen
Economy
Successful claim
No reason given
I had flight from palanga to bergen with connecting flight on Copenhagen. After arriving to copenhagen checking personnel told that where is no connecting flight for today, for unknown circumstances, she offered to have connecting flight next day, also offered accommodation, but due to this situation i have missed one day at job, also had to cancel transportation from bergen airport to living house at 08/12.- Palanga-Bergen
- Economy
- Successful claim
Jonas V
Verified | Oct 7, 2024Vilnius-Haugesund
Economy
No reason given
I arrived to final destination 10 september 2024 at 14:15. I missed one working day. I can not start work on 10 of september.- Vilnius-Haugesund
- Economy
Hanna K
Verified | Oct 4, 2024Boston-Palma de Mallorca
Economy
Successful claim
Don't remember
The extra cost I incurred from the delay was the cost for food/drinks in Boston while we waited for a later flight. I have the credit card charge for $197.99 but do not have the receipt from the restaurant. I can provide the credit card statement if necessary.- Boston-Palma de Mallorca
- Economy
- Successful claim
Karl V
Verified | Sep 26, 2024Lulea-Malmoe
Economy
I was booked on two flights going LuleΓ₯ - Stockholm - MalmΓΆ on the evening of 15th August 2023. The flight from LuleΓ₯ was slightly delayed and when I was in the air on route to Stockholm I got a text message telling me my ticket to MalmΓΆ was cancelled. When I landed in Stockholm and exited the plane I could see on the flight info that my plane to MalmΓΆ had not yet departed, so there should've been enough time to let me on that plane if it had just waited for a few minutes (which they sometimes do). I booked both flights on the same ticket and through the SAS ticket system so they had full info on my flight status. I was then booked for a flight on the 16th. This led to me losing the majority of a vacation day based on the time I got home. As you can see from the screenshot of the customer claim response, SAS didn't address the second flight (SK 125), and when I complained about it they only addressed the delay of the first plane (SK 019) which was not the one I'm seeking compensation for. From SAS I got a food voucher for my dinner on the 15th and a hotel room for the night.
- Lulea-Malmoe
- Economy
Lazaros A
Verified | Sep 18, 2024London-Thessaloniki
Economy
No reason given
They advised they cannot compensate me as the delay which leaded to missing the connecting flight at Arlanda airport was due to air traffic. The result was to book a hotel on our behalf and they put us on another flight to ThessalonΓki the next morning via Vienna with Austrian Airlines. On top of that they lost my baggage and they delivered it on the 27th of August.- London-Thessaloniki
- Economy
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