SAS Scandinavian Airlines complaints: comments, page 7
315 comments
Eleni K
Verified | Sep 16, 2024
London-Thessaloniki
Economy
Influence by other flights
On Saturday 24th August, I flew at 13:55 from London Heathrow to Stockholm Alranda (SK532) with a connecting flight to Thessaloniki, Greece at 18:15 (SK1823). The transfer time between the two flights was 50 minutes. My flight from Heathrow was delayed for about an hour and as a result I missed the connection flight to Thessaloniki. SAS provided me with an accommodation, with dinner and breakfast included. Also SAS booked a new ticket for myself for the next day. So, on Sunday 25th, I travelled with Austrian airlines from Stockholm Arlanda to Thessaloniki, Greece through Vienna. Unfortunately, when I arrived to Thessaloniki I received a text that my checked luggage was in Berlin. So I immediately reported my delayed luggage and I was told that itβd be delivered to me the next day (Monday morning) but it was on Tuesday afternoon. As you can imagine, I had all my stuff (clothes, shoes and toiletries) in my luggage so I had to go and buy some clothes and shoes as I had nothing to wear on those days. On Sunday 25th I was meant to travel to a Greek island by ferry but I missed it as I arrived to Greece later than the planed time and without my suitcase. The delayed flight from London to Stockholm caused a huge disruption to my journey and holidays.
- London-Thessaloniki
- Economy
Ezgi D
Verified | Sep 4, 2024Alanya-Copenhagen
Economy
Don't remember
I arrived more than 3 Hours delayed. I had Connection flight from Copenhagen to MΓΌnich and I missed it. However, they bought me a ticket from different airlines from Copenhagen to Munich.- Alanya-Copenhagen
- Economy
Bocai M
Verified | Aug 27, 2024Oslo-Bucharest
Economy
Successful claim
No reason given
Flight Sk1315 from Alesund to Oslo had a delay from 0730 to 0845. Flight SK 821 @1005 cancelled and get flight Sk 827 @ 1635 to Amsterdam. Flight SK 827 @1635 cancelled and get Flight LO 484 @ 1945 to Warsaw instead Amsterdam. From Warsaw get flight LO643 @2300 to Henry Coanda, reach destination on 26 Aug 2024, 0150 LT. delays: Alesund - Oslo 1 h 15 min Oslo - Bucharest 8 h 30 min Lost transportation appointment, from Henry Coanda airport to Vadu, Constanta (250 km) and appealed a friend for transporting me, only fuel cost was approx 68 euro. Luggage found deteriorated can not be used anymore. Not adding stress and nerves till changes performed for flights rescheduling.- Oslo-Bucharest
- Economy
- Successful claim
Claudia M
Verified | Aug 23, 2024Newark-Oslo
Economy
Request refund and note poor service, language barriers.
I am writing to request a refund for the return ticket I purchased for my mother, who was scheduled to travel from the USA to Norway with your airline. The travel dates were from August 21 to November 21, which I believed to be within the 90-day visa allowance. Unfortunately, her flight on August 21 was denied as it exceeded the 90-day limit by one day. Despite arriving early at the airport and being willing to pay any fees to adjust her flight, the airline refused to make any changes to her booking. I then contacted your customer service to see what could be done regarding the return ticket. I was informed that I needed to submit a refund request, which I promptly did. I received a confirmation that the refund was being processed, but the next day, I received a refund of less than 10% of the original amount paid. This was very disappointing, especially since I had to purchase another round-trip ticket for my mother. While we may have assumed the refund would be complete, considering the confusion and additional expenses we incurred, I kindly ask that you reconsider the amount refunded. Additionally, I would like to express my frustration at discovering that your customer service in Norway employs staff who only speak English and not Norwegian. This made communication extremely difficult and, in some cases, impossible. It is unacceptable that in Norway, where Norwegian is the primary language, customers cannot receive assistance in their native language. I believe this is an area where SAS could significantly improve to provide better service to local customers. I hope we can resolve this matter fairly and satisfactorily. However, if a reasonable solution cannot be reached, I may be compelled to seek legal advice regarding this issue.- Newark-Oslo
- Economy
Alexandra V
Verified | Aug 20, 2024Gran Canaria-Tallinn-ulemiste International
Economy
Successful claim
Don't remember
I lost the booking for 1 night in apartment plus 4 hours in the border for the delay too. Thks for your help.- Gran Canaria-Tallinn-ulemiste International
- Economy
- Successful claim
Signe Seim V
Verified | Aug 17, 2024Bergen-Pisa
Economy
Weather conditions
The flight could not land in Pisa due to the weather, after waiting a while up in the air it was decided to land in Rome. We werenβt allowed to disembark the flight cause we were waiting for updates information. Now at 2 pm we made it to Pisa, pretty tired and hungry (but safe). A compensation would be highly appreciated.- Bergen-Pisa
- Economy
Michele C
Verified | Aug 7, 2024Bologna-Copenhagen
Economy
i need a recipt
i only need a recipt for fly NYL775 b- Bologna-Copenhagen
- Economy
Suzanne C
Verified | Aug 7, 2024Chania-Stockholm
Economy
I'll make an police report you stolen money from my account
Jag blir sΓ₯ trΓΆtt!!! I'll make an police report about this. You have deducted 181 sek from my account, I bought a coca-cola a 36kr but you have deducted 181kr too that's not me???????? I'm in a call to rich you right now I have been waiting over 1 hour and 22 minutes. Never fly with SAS again it will not happen.- Chania-Stockholm
- Economy
- Loss: β¬16
- Desired solution
Refund
Vlada K
Verified | Jul 29, 2024Chania-Stavanger
Economy
Successful claim
Unknown
We arrived around 16:30h on 28.07 which is 14h later than planned. We didn't contact airline because travel agency Apollo did it for us and organized everything.- Chania-Stavanger
- Economy
- Successful claim
Samuel P
Verified | Jul 29, 2024Oslo-Athens
Economy
Successful claim
Unknown
Hi Our flight from Oslo to Athens (SK4637). Was cancelled by SAS, they then moved us to flights KL1204 and KL1957 going from Oslo to Kopenhagen and then onto Athens. We instead requested to be put on an earlier flight if possible so SAS put us on flight SK1469 and flight SK277. Due to the change in flight details we were forced to stay longer than expected and booked into a nearby airport hotel as there was now over a 12hr layover between our flights. Please note that we have run into some bad luck lately and the passports we traveled on to Athens with have since been stolen meaning we have had to cancel them at get emergency passports from the consulate. Unsure if this effects our claim.- Oslo-Athens
- Economy
- Successful claim
Marina D
Verified | Jul 28, 2024Chania-Stavanger
Economy
Successful claim
Unknown
We booked this trip with Apollo travel agency. They provided all info so we didn't have to contact airline directly. They provided flight for next day, hotel, bus ride and food. Inconvenience was that we paid one extra day of pet care for our dog and also postpone our camping trip.- Chania-Stavanger
- Economy
- Successful claim
Hans A
Verified | Jul 26, 2024Bergen-Alesund
Economy
No reason given
The trips went like this. 19/1 Bergen to Oslo was delayed so we did not make Oslo to Γ lesund. We where then re-booked Oslo-Trondheim-Γ lesund. Again Oslo-Trondheim was delayed so we did not make the Trondheim-Γ lesund plane. We where again rebooked. Trondheim-Oslo-Γ lesund So you are saying that both Bergen to Oslo and Oslo to Trondheim was delayed by ATC. 7hours 55 min late in Γ lesund- Bergen-Alesund
- Economy
Michal R
Verified | Jul 7, 2024Warsaw-Copenhagen
Economy
No reason given
My flight was scheduled to be departure at 18:50. I got information on email about flight cancellation at 16.44. Next I received rebooking information at 17:00 and my flight was rebooked on LO 0459 on 7th of July, at 20.40. I traveled to Copenhagen by LO 0459.- Warsaw-Copenhagen
- Economy
Jill P
Verified | Jun 30, 2024Oslo-Copenhagen
Economy
The flight was delayed and our bags didnβt accompany us
We were delayed by an hour and when we arrived we discovered our bags didnβt come on the plane. After waiting an hour for our bags at the bag collection, we approached the counter to be told they were left behind.- Oslo-Copenhagen
- Economy
- Loss: β¬65
- Desired solution
Bavand H
Verified | Jun 30, 2024Naples-Stockholm
Economy
The worst business class travel experience
If you want to shell out $8,000 for 2 business class ticket and end up flying in the worst economy class, fly SAS. If you're ready to be disrespected every step of the way because you booked through an agency, you've found the right place. If you want to be talked down to, this is your airline. I booked my business class tickets with SAS nearly 8 months in advance to be safeβmy first mistake, as I soon realized this is the most unreliable airline. Just weeks before my flight, I received an email that my original flight was canceled, and I needed to change my departure and arrival dates, shortening my trip by three days. My second mistake was not abandoning SAS then and there. My 15-hour flight turned into a 30-hour nightmare with three connections and a 9-hour layover in Stockholm. We arrived at 10 PM to a completely closed and empty airport. After nearly an hour of searching for assistance, a baggage staff member told us to leave and find a hotel on our own. "We don't provide any services here after 10 PM," he said with the utmost sarcasm. The irresponsibility and disdain were beyond anything I've ever experienced. One person handed us a feedback card, essentially saying, "Go screw yourselves," and suggested we find a hotel if we wanted. The crew from Naples to Stockholm had terrible attitudes, offering no advice and charging for an internet service that didn't work. Their suggestion: "Try the chatbot." The seats were standard economy, with no recline, despite the hefty price tag. It felt like the staff enjoyed our suffering, showing no empathy or willingness to help. They even ignored us when we asked questions. In essence, we paid a premium for an economy flight. We will never fly this airline again, and YOU SHOULD AVOID IT IF YOU HAVE ANY RESPECT FOR YOURSELF.- Naples-Stockholm
- Economy
- Loss: β¬6000
- Desired solution
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