SAS Scandinavian Airlines complaints: comments, page 4
315 comments
Eric L
Verified | Feb 7, 2026
Gdansk-Manila
Economy
Successful claim
Lost my luggage due to cancel and delay in Walesa airport.Upon arrival in Manila, No showing my luggage and feel hurt and delay my plan, and all those personal things is in there. And just only my documents and hand carry I saved.
- Gdansk-Manila
- Economy
- Successful claim
JΓΈrgen H
Verified | Feb 7, 2026Harstad/Narvik-Munich
Economy
Claim escalated to airline
I had my skiing equipment in my bag, and i had buy everything new to be able to go skiing. My vacation goal was skiing in the alps.
- Harstad/Narvik-Munich
- Economy
- Claim escalated to airline
Kristen C
Verified | Feb 5, 2026New York-Prague
Economy
Successful claim
Influence by other flights
My flight from JFK was delayed which made it impossible to make connecting flight in Copenhagen. I was then redirected from Copenhagan to Amsterdam before flying to my final destination in Prague. No updates as to location of my luggage were provided by agents or on the tracking website so I had to purchase toiletries and clothing for a work conference / presentations.- New York-Prague
- Economy
- Successful claim
Bartosz N
Verified | Feb 2, 2026Poznan-Keflavik
Economy
Problems at airport
Arrival at final destination: I arrived in Iceland with approximately a 6-hour delay, around 15:30, compared to my original planned arrival time. What the airline told me and when: At the time of the cancellation of flight SK2756, the airline did not provide any clear explanation at the airport. I was only offered an alternative itinerary involving a significantly longer journey with two additional connections, as shown in the attached documents. Care provided by the airline: SAS did not provide any assistance such as meals, vouchers, or other care. I also lost a prepaid meal on the CopenhagenβKeflavΓk segment due to the rebooking. How the incident inconvenienced me: I had no realistic option to decline the rebooking, as I had important matters to attend to in Iceland on the same day. The total journey took almost 12 hours, involved multiple transfers (including Hamburg and Frankfurt), and was physically exhausting and highly stressful. Missed events or financial loss: In addition to the lost prepaid meal, I incurred extra expenses at the airports during the extended journey.- Poznan-Keflavik
- Economy
Ryker A
Verified | Jan 22, 2026Copenhagen-Stockholm
Economy
The people at the airport just told me the luggage carrier in Copenhagen collapsed, so nothing you could do
- Copenhagen-Stockholm
- Economy
Andrea K
Verified | Jan 22, 2026Helsinki-Copenhagen
Economy
No reason given
My trip was from HEL, via ARN, to CPH, from where I had booked a train to Aarhus. HEL-ARN was supposed to be 19:40 - 19:10 (the latter being arrival time in Swedish time.) The ARN-CPH flight was supposed to be 21:05 - 20:35. The above would happen on 28 Dec. I had booked a train ticket with an assigned seat with DSB (the locally operating train company in Denmark), from CPH to my home in Aarhus, booked for 00:12, on 29.12. Giving me around 2h to unboard, collect my luggage, and make my way to the train station. This ticket cost 152dkk, or 20,35eur, and was non-refundable, and non-movable. Departure in Helsinki was delayed. After landing in ARN, I was still in the plane at 20:55, the doors opening shortly after. I would be booked with a flight that would arrive in CPH at 8:06 on Dec 29, more than 11h later than my inital arrival time. I would arrive in Aarhus by train around 13:40, still more than 9h later than planned. More details below: The first signs of delay were after boarding in HEL. The captain announced unforseen weather warranting de-icing. The weather was not unseasonal for Helsinki in late December, and temperatures on the ground had remained around or below freezing all week. The storm brewing along the west coast didn't seem to be hitting HEL hard, but was causing more problems in airports up north. We waited for more than 30min to start moving towards the de-icing station, where the start of the process seemed slow. During the flight, passengers had been told on the PA that the delay would happen, and that passengers for the ARN-CPH flight would be given instructions. We were at no point given exact instructions in time. We were told, once, which was hard to hear, where to go for the SAS passenger care desk, no further context. Shortly after landing, I got a text message stating my ticket had been cancelled due to the delay, and I'd been booked onto another flight next morning. This was before the ARN-CPH flight's departure, so no word on if it was possible to get us on that plane. Before stepping onto the airport, at 20:56, I got a text message (SMS) with a hotel voucher, and a little information about the hotel. This was appreciated, but I still didn't know what my options were. I'd received another SMS while in flight mode, at 20:50, that I'd been rebooked to another flight due to the delay. The SMS provided a link it claimed would inform me about my options, but the page just lead me to a page for managing my booking, with no options or information relevant to my current situation. That I had to find through searching via google myself. Once I'd found the passenger care desk, I heard that one passenger who'd ran, had managed to be booked onto this connecting flight. The rest of us were out of luck. The person at the desk claimed to look for other booking options, but found none that made more sense with what options she said was available to her. My options were also limited by the fact that she stated there was a rule that me and my luggage had to arrive at the final intended airport, even though BLL would've been an option considering my home destination in Aarhus. I asked what to do regarding my train ticket, but received no answer at this time. I was handed a pamphlet with some information around the rules regarding my situation. The desk clerk couldn't help me further, due to the fact that the desk was closing for the night. I thanked her for her time, and was given directions to the hotel. The hotel booking included breakfast, which I appreciate. At the hotel, just after midnight, I book a new train ticket to replace the one I wouldn't be able to use, and couldn't move or cancel for a refund with the train company. I needed a ticket with a seat, to replace the one I had, due to the 4h length of the train ride. The only remaining tickets at this point were 1st class ones, unless I was ok waiting for an additional 6h+ after arriving with this new flight. The 670dkk receipt for this ticket is included in this claim. The hotel booking included breakfast, for which I'm grateful. Upon arrival in CPH, I had a couple of hours to wait, and needed something small to eat and drink, purchasing this at the airport. (Receipt of 97dkk included.) I received no further information or contact from SAS. I have sent them two claims for compensation via their own portal, one for the unexpected costs incurred by the delay (mainly the train ticket), and the overall compensation claim for the delay. They've replied rejecting both. The delay claim was rejected citing that they do not need to compensate for delays due to weather. I do not understand this, as the weather was nothing unusual for the area and the time of year, and it had not shifted drastically in the last few days compared to the weather estimates. They rejected my train ticket expenses with the motivation that this trip happened after arrival at the final destination airport, but the rules seem to state that they need to cover for transport to my actual final place of stay, such as my residence, if such arrangements have been disrupted due to their delay. I take issue with the lack of detailed information, and what seems to be a poor preparedness for normal, seasonal flight conditions, and that I have to bear the additional travel costs as a result. Someone with less economic flexibility may have been stranded at the airport.- Helsinki-Copenhagen
- Economy
Iris B
Verified | Jan 20, 2026Copenhagen-Barcelona
Economy
Claim escalated to airline
The luggage was delivered to the wrong person and now I dont know what to do because everytime I call the Barcelona airport they said that I should call the Sas airlines and the SAS told me to call the Barcelona airport and now I dont know what to do because its kind of frustrating.
- Copenhagen-Barcelona
- Economy
- Claim escalated to airline
Michael R
Verified | Jan 16, 2026Billund-Doha
Economy
Claim escalated to airline
My wife Diana and i send in 2 reports caurse 2 PIR reports in airport. We went to Doha for golf holiday. We had together 2 suitcases and 2 golf bags. Suitcase came Monday 12th and golf Equipment Wednesday 14th. We had to buy all clothes, shoes, gloves, balls and rent Equipment 3times to play golf
- Billund-Doha
- Economy
- Claim escalated to airline
Shelley R
Verified | Jan 14, 2026Economy
Cancelled, delayed and terrible customer service and in flight attendants rude
My outbound flight was cancelled and I didn't want to accept the proposed change, only wanted to accept the return flight still; however when i called to get refunded for the cancelled flight ( I had to be an entirely new ticket) the rep only offered the VAT refund. The return flight was 20 mins delayed, the connecting gate was 23 mins away and I was barely able to make the flight, you didn't call ahead even to let them know i was coming and it was delayed. When i got on the return flight, the attendants were rude because i was so late and they wouldn't even let me sit in my seat which i paid for and made me sit in the back. I want a full refund for my outbound flight, not just the VAT and i want a refund for the price of the seat i paid for on the return flightOverall
you cancelled my flight an only offered a 50euro refund, the return flight was delayed by 20 mins and the connecting flight was 25 mins away, i barely made it and couldn't sit in the seat i paid for
NONE-TERRIBLE EXPERIENCE OVERALL
- Economy
Menuka N
Verified | Jan 13, 2026Amsterdam-Miami
Economy
The flight from amsterdam was delayed with no reason, we hardly get the flight but they didn't put our luggage through from copenhagen airport I guess, they are no were, the airline has asked us to dropped our hand carry as well, so we travel with a hand bag, we had to buy everything, going to the airport to check of the language arrive costing us a lot of money :-(
- Amsterdam-Miami
- Economy
Anonymous member
Verified | Jan 13, 2026Copenhagen-Duesseldorf
Economy
GepΓ€ck ist nicht angekommen, keine Person erreichbar
Dear Sir or Madam, I am writing to formally complain about the continued delay of my checked baggage on my flight from Copenhagen to DΓΌsseldorf on Monday, 05.january 26, operated by Scandinavian Airlines (SAS). Despite several written inquiries on my part, I have not received any satisfactory or actionable response so far. According to your baggage tracking system, my suitcase has already arrived in DΓΌsseldorf. However, I have not been informed where it is being held, nor how or when it will be delivered to me. I am willing to collect the baggage myself in DΓΌsseldorf if necessary, but I have not been provided with any relevant location or instructions. This lack of communication and resolution is unacceptable. Due to the prolonged absence of my baggage, I have been forced to purchase essential replacement items for daily use, including clothing and toiletries. In addition, I had previously purchased warm clothing from ZARA specifically for this trip, all of which was packed in the delayed suitcase and therefore unavailable to me. These expenses were necessary, reasonable, and directly caused by the delay of my baggage. I hereby formally claim reimbursement for all such interim expenses. Please note that under Article 19 of the Montreal Convention, the carrier is liable for damage caused by delay in the carriage of baggage. Furthermore, Article 22(2) of the Montreal Convention establishes the carrierβs liability for checked baggage up to the applicable SDR limit. Your responsibility to compensate passengers for reasonable expenses incurred as a result of delayed baggage is therefore beyond dispute. I expect: 1. Immediate and clear information on the exact location of my baggage in DΓΌsseldorf and how it will be returned to me without further delay. 2. Full reimbursement of my documented expenses for essential items and replacement clothing. (19,75β¬ + 75,30β¬ + 49,28β¬ + 134,70β¬ = 279,03 β¬) 279,03 β¬ IBAN: DE07 3605 0105 0005 8621 56 Sparkasse Essen Marion Krammenschneider 3. Written confirmation that my claim is being processed in accordance with the Montreal Convention. Should I not receive a satisfactory response within 7 days, I will have no choice but to escalate this matter further, including formal complaints to the relevant aviation authorities and the pursuit of my claim through legal channels. I trust that SAS will now act promptly and in compliance with its legal obligations. Yours faithfully, Marion Krammenschneider Baggage tag Numbers: 0117752306 markra28@web.de +49 163 5943261Overall
- Koffer kam nicht an
- Copenhagen-Duesseldorf
- Economy
- Loss: β¬279.03
- Desired solution
Expenses reimbursement
Hajer J
Verified | Jan 12, 2026Stockholm-Funchal
Economy
Ej angiven
It was not stated during my communication with the airline, nor on their website or in any email correspondence, that the cancellation was due to weather-related issues. This explanation was only provided after I submitted a formal compensation claim to SAS. Furthermore, the airline was unable to offer an alternative flight until three days later, which resulted in the loss of my planned vacation.- Stockholm-Funchal
- Economy
Akash B
Verified | Jan 11, 2026Copenhagen-Helsinki
Economy
Claim escalated to airline
Yes had to buy a lot of things i have managed without clothes for almost 4 days I need a good amount of compensation from your end for the mistake done
- Copenhagen-Helsinki
- Economy
- Claim escalated to airline
Katerina M
Verified | Jan 11, 2026Athens-Stockholm
Economy
Successful claim
Technical problems
The flight from Athens to Stockholm scheduled to depart at 12.30 was canceled due to air traffic control while other flights resumed approximately one hour later. I was rebooked on a later flight departing at 23.30 with a stopover in Istanbul and arrived in i Stockholm the nest morning with a significant delay. On the replacement ticket, checked baggage was not included and I was charged 225 EUR for my suitcase due to the cancelation and rebooking- Athens-Stockholm
- Economy
- Successful claim
Hai Hong B
Verified | Jan 5, 2026Oslo-Hamburg
Economy
Terrible baggage handling by sas
I would like to complain about terible baggage handling which got my baggage delayed and may be lost. The tracing system of baggage couldnot locate it.Overall
- Poor baggage handling
- Oslo-Hamburg
- Economy
- Loss: β¬500
- Desired solution
Expenses reimbursement
Justyna R
Verified | Jan 5, 2026Economy
Lost baggage/ missing luggage
Luggage no. 0117765124 missed. At the airport I filled up in SAS app the report about delyed baggage. I got number of report KRSSK64246 I had a lot of winter clothes necessary for winter and minus temperatures that we actually have in Norway.- Economy
- Loss: β¬2000
- Desired solution
Georgios T
Verified | Dec 22, 2025Paris-Tromso
Economy
No reason given
The flight SK0834 (Paris CDG β Oslo, 22 November) was delayed at departure. While waiting at the gate, the cabin crew made announcements over the loudspeakers informing passengers that the aircraft toilet was not functioning. Passengers were instructed to use the airport toilets before boarding, as the onboard toilet could not be used. After some time, the crew announced that the flight could not depart without a functioning toilet and that a technician had to be called to repair the issue. This caused a significant delay at origin. As a result of this delay, I missed my original connecting flight SK4424 (Oslo β TromsΓΈ). I was rebooked on flight SK4432 and arrived in TromsΓΈ at 23:35 instead of the scheduled arrival time of 18:40, resulting in a delay of more than 5 hours.- Paris-Tromso
- Economy
Rashida M
Verified | Dec 22, 2025Manchester-Copenhagen
Economy
Claim escalated to airline
We just had tp rearrange our plans, the delay at Kastrup to file the irregularity report, (we had planned to go to the theatre friday evening, due to my evening wear in bag that had not come on the flight). And the inconveinience having to go shopping Saturday morning for some clothes and toiletries. I was grateful I was receiving regular reports from SAS. On Sunday I received a mesg to say they had located my bag and it was at Manchester airport. As we were flying back on Monday afternoon there was no further need for them to send it to Copenhagen, and i collected my bag at Manchester airport 15.12.25.
- Manchester-Copenhagen
- Economy
- Claim escalated to airline
Anneberit A S
Verified | Dec 21, 2025Oslo-Banjul
Economy
We waited a long time at the airport before accepting the luggage did not arrive. We now have delayed travel to Senegal and have no clothes, medicines and toiletries that we need and i tis weekend. This is the second year with delayed/lost luggage travelling with TAP Portugal. Last year my husband lost his luggage, never retrieved. We will probably not choose TAP Portugal again.
- Oslo-Banjul
- Economy
Jose Luis M
Verified | Dec 21, 2025Naples-Bergen
Economy
On June 26, 2024, I traveled from Naples, Italy, to Bergen, Norway, with a connection in Copenhagen, on flights SK2682 and SK2872 operated by SAS Scandinavian Airlines. Upon arrival in Bergen, my checked baggage did not appear on the baggage carousel. I immediately filed a Property Irregularity Report (PIR) at Bergen Airport before leaving the baggage claim area (PIR No. BGOSK48766). The airline did not deliver my baggage at my destination nor in the following days. My baggage was finally returned on July 24, 2024, which is 27 days after my flight, clearly exceeding the 21-day period after which baggage is considered lost under the Montreal Convention. During this time, I was forced to incur additional expenses for the purchase of essential items such as clothing and personal hygiene products. Furthermore, when the baggage was eventually returned, it showed visible damage, including broken wheels and structural cracks. The compensation previously offered by the airline only covered a small portion of the basic expenses and does not adequately reflect the inconvenience, the prolonged delay, or the damage suffered
- Naples-Bergen
- Economy
Antony D
Verified | Dec 20, 2025Economy
Not Responding to a refund request
I originally had a booking on 30th Oct 2025 from Oslo to Kirkenes, we were staying in Gran Canaria and were originally leaving Gran Canaria on 29th Oct 2025 on a separate booking and then flying from Oslo to Kirkenes the next day. We had a major issue with the accommodation in Gran Canaria that was not getting solved, so we started to look at the possibility of maybe coming home early. I logged onto my SAS account on 13th Oct 2025, and I noticed that the Oslo to Kirkenes leg on booking number UEA7BE had a schedule change, which meant that, if need be, we could change that booking free of charge. We waited until 15th Oct 2025 to give booking and the host a chance to rectify our issues with the accommodation, this they did not do, so on 15th Oct 2025, I went in and logged onto my SAS account to change the flights. When it came to the Oslo to Kirkenes booking, despite there being a schedule change and me never accepting the schedule change, the option was gone. I tried to call SAS, but was kept on hold for ages, and as I needed to change that leg as I had already rebooked the other booking, which was Gran Canaria to Oslo, I had to pay an extra Β£363.00 for the change. I tried to call SAS on a few more occasions, but never managed to get through, so I gave up and sent in a refund request via the online form on 19th Oct 2025. I have heard nothing back, went onto chat, they could not help, have replied to the original email a few times, sent emails to kundservice@sas.se and customercare@sas.se, no responses at all, I just want my refund of Β£363 if anyone can help, the case number reference is 07238421.- Economy
- Loss: β¬415
- Desired solution
Refund
Alessandro N
Verified | Dec 19, 2025Florence-Amsterdam
Economy
**Have you already received all your luggage? If so, when?** Yes. Both bags were delivered on September 13, 2025 at approximately 8:00 PM (27 hours after arrival). **How many bags are missing?** None missing - both bags were delayed and then delivered. **Did the airline provide any cash allowance for incidentals? If so, how much?** No cash allowance provided at the time of delay. SAS later reimbursed β¬320 after we filed our claim with full documentation of β¬1,200.39 in expenses. They are now refusing to pay the remaining β¬880.39. **When & where was the last time you saw your luggage?** Last saw our luggage at check-in at Florence Airport (FLR) on September 12, 2025. **Was your carry-on bag checked in at the gate?** No. These were regular checked bags checked at the counter in Florence. **How much did you pay for your suitcases and checked luggage fees?** Checked baggage was included in our ticket fare - no additional fees paid. **Did you declare the value of your luggage with the airline?** No special value declaration. **Did you pay for excess / overweight luggage?** No. **Did you file a PIR with the airport or airline? In person or by phone, or online?** Yes. Filed PIR in person at Amsterdam Airport (AMS) immediately upon arrival when we discovered bags were missing. PIR number: AMSSK18316. Filed with Aviapartner (SAS's ground handling company at AMS). **Include info from the airline or airport: is a bag delayed or lost? approx. delivery date?** PIR confirmed both bags were delayed (not lost). Bags were delivered September 13, 2025 at approximately 8pm to our accommodation in Amsterdam - 27 hours after our arrival on September 12 at 5pm. **CLAIM ISSUE:** We submitted complete documentation of β¬1,200.39 in necessary emergency purchases (receipts + itemized list) within the 21-day deadline. SAS initially lied claiming bags were delivered "same day as arrival," then paid only β¬320 (26%), then refused our formal dispute requesting justification. They won't provide item-by-item explanation or legal basis for rejecting 74% of documented reasonable expenses.
- Florence-Amsterdam
- Economy
Florian S
Verified | Dec 19, 2025Economy
booking error flight booking
Hello, we just made a booking with you. Unfortunately, there was a network error on your website during payment. The money, amounting to β¬696.34, has now been sent to you via PayPal, but we haven't received a booking confirmation or an email from you. What will happen to our booked flights? The flights were on Monday, February 2nd, 2026, from Hamburg to Tromso on flights SK648 and SK4452, and on Saturday, February 7th, 2026, returning on flights SK4451 and SK651. The booking was made today at 6:36 PM in the name of Florian Sueltemeyer, email address flosueltemeyer@aol.com. Sincerely, Florian SΓΌltemeyer- Economy
- Desired solution
Other
Stephen F
Verified | Dec 16, 2025Skelleftea-Gothenborg
Economy
I was bumped off my flight because it was overbooked and there is nothing they could do is what i was told. I was given a 100 kronor voucher ($10) Was due to land 18Β³β΅ but arrived 21β΄β° I was just over 3 hours late and had to cancel an important dinner.
- Skelleftea-Gothenborg
- Economy
Magda Alicia G
Verified | Dec 14, 2025Toronto-Copenhagen
Economy
Claim escalated to airline
My original flight was canceled and needed to rebook it. Then on my first flight, they asked me to check my baggage when it was small enough to be in the upper head section. I wasnβt planning on checking my bag since they are some gifts there I needed to re-buy. Its been 3 days since this happened and I have to buy clothes and personal items to keep gong these days full of work and family events.
- Toronto-Copenhagen
- Economy
- Claim escalated to airline
Juhani S
Verified | Dec 9, 2025Aalborg-Tampere
Economy
No reason given
I missed the connecting flight to AirBaltic because SAS flight was late 2,5 hours. As a result, I needed to buy a new ticket for a flight from Copenhagen to Helsinki for SAS which was then later cancelled as well.- Aalborg-Tampere
- Economy
Artur K
Verified | Dec 8, 2025Haugesund-Gdansk
Economy
Broker my bag broker my bag and suitcase
My luggage was damaged, is all broken, I'm counting on your quick response. My luggage was destroyed, it's all broken, it was on the SAS line from Hougsund via Oslo to Copenhagen and GdaΕsk, I'm counting on your quick response
- Haugesund-Gdansk
- Economy
- Loss: β¬150
Hanne Marquez Garcia G
Verified | Dec 7, 2025Alicante-Copenhagen
Economy
Claim escalated to airline
Allan GjerlΓΈv Jensen was bounced of the plane and had to spend sunday in Alicante Span and fly to Copenhagen via Amsterdam. Allan landed in CPH 0.30 monday october 6' 2025, while Hanne Marquez Gaecia was alowed onboard and landed in CPH midnight october 4' 2025.
- Alicante-Copenhagen
- Economy
- Claim escalated to airline
Edward C
Verified | Dec 6, 2025New York-Warsaw
Economy
Was not able to report damage luggage in WAW need to departure for Transportation to family address. The baggage claim line was long.
- New York-Warsaw
- Economy
Thi Ha Giang N
Verified | Dec 5, 2025Aalborg-Copenhagen
Economy
Boarding was denied because of a DOB problem in the SAS app. My passport with DOB 19.10.1991 was scanned into the app, but the fare indicated "young fare," thus I was denied away from the flight by the ground crew at the boarding gate because I was over age.
- Aalborg-Copenhagen
- Economy
Allan J
Verified | Dec 5, 2025Alicante-Copenhagen
Economy
Claim escalated to airline
I was bounced of the plane and, while my companion was let on board. After waiting in Spain from saturday to sunday, I was flown to Copenhagen via Amsterdam. I arrived in Copenhagen monday morning 0.30
- Alicante-Copenhagen
- Economy
- Claim escalated to airline
Tony H
Verified | Dec 4, 2025Stockholm-Luxemburg
Economy
Claim escalated to airline
Hi, I left Stockholm on the 3rd of December to go to Luxembourg through Copenhagen. The Luxembourg flight was cancelled from Copenhagen therefore I was rerouted to go from Copenhagen to Zurich and then Zurich to Luxembourg one day later on the 4th of December. I have a big Foundation gathering in Luxembourg for my daughter who passed away 2007 and it's 60 persons coming on that event on the 5th of December. So a big event and the major problem is that in the bag 90% of the bag includes things which is for the Foundation event. Things which should be for the yearly tradionally Auction to gain money for kids in need + other things which needed for the event. I can tell you that this year will be not a normal foundation event and lot of work before the event destroyed.
- Stockholm-Luxemburg
- Economy
- Claim escalated to airline
Cristina A
Verified | Dec 4, 2025Copenhagen-Chicago
Economy
Successful claim
I have been attending RSNA and I needed underware and the rest of the clothes necessary to be preventable in such an event that require interactions with companies and fellows working in the wealth field as can be confirmed in the file I loaded. I received my bag three days after the flight and It was mandatory to bye de essentials needed for my life in Chicago.
- Copenhagen-Chicago
- Economy
- Successful claim
Anonymous member
Verified | Dec 1, 2025Warsaw-Trondheim
Economy
Damage luggage ............
Good morning, I sustained damage to my luggage through SAS Airlines. My claim number is TRDSK17513. My name is MichaΕ Owczarzak. I couldn't report the damage using the form because it was inactive. I've attached the damaged luggage.
- Warsaw-Trondheim
- Economy
- Loss: β¬200
- Desired solution
Britt-Marie A
Verified | Nov 21, 2025Stockholm-Gran Canaria
Economy
Successful claim
Flight SK1819 ARN-LPA 9/11 cancelled 30 min before taxi arr to the airport 05.30 in the morning. Reebooked to SK489 ARN-OSL + IB954 OSL-MAD + IB1629 MAD-LPA. Arriving 9h later than booked. Bagage, 2 suitcases, first with SAS than with IB did not show up in LPA. Arrived to the apartment ca 15.00 on the 12/11. Needed clothes, underwear and shoes for meetings in destination during 3 days.
- Stockholm-Gran Canaria
- Economy
- Successful claim
Carsten B
Verified | Nov 16, 2025Bangkok-Copenhagen
Economy
Subject: Formal Complaint Regarding Unprofessional and Disrespectful Conduct at Check-in β Bangkok Airport (BKK) Dear Sir or Madam, On [insert date], I was treated at the SAS check-in counter at Bangkok Airport (BKK) in a manner that was neither profess
Subject: Formal Complaint Regarding Unprofessional and Disrespectful Conduct at Check-in β Bangkok Airport (BKK) Dear Sir or Madam, On [insert date], I was treated at the SAS check-in counter at Bangkok Airport (BKK) in a manner that was neither professional nor acceptable. I had mistakenly queued at the Business Class counter and politely asked whether it would be possible to select a window seat, as your email from the previous day indicated that several seats were still available. The response of your staff member, however, was disrespectful, condescending, and entirely inappropriate. Her tone and general attitude made it abundantly clear that I was being treated as a βsecond-classβ customer. Such behaviour is completely unacceptable and falls far below the level of service and professionalism I expect from SAS. The interaction was so negative that I ultimately decided not to proceed with an upgrade, even though I had originally intended to do so at the counter. I therefore request a written explanation of this incident, including how such behaviour is possible and what measures will be taken to ensure that passengers are not treated in such a degrading manner in the future. An apology as well as an appropriate form of compensation is also expected. I have previously been a satisfied SAS customer, but this incident is entirely unacceptable to me. I therefore expect a prompt and concrete response. Sincerely, Carsten Baumgartner baumgartnercarsten31@gmail.com- Bangkok-Copenhagen
- Economy
- Desired solution
Other
Kasi Raj R
Verified | Nov 15, 2025New York-Munich
Economy
I received my baggage after 4 days, I had another trip planned after this one, I had to borrow a friend's luggage to make the trip. 1 bag was delayed. It was a carry-on bag but during check in they made me check in the luggage saying the flights are fully booked but it wasn't there were lots of free space. I filed the PIR in the airport. And add to that my luggage was damaged when I got it.
- New York-Munich
- Economy
Bhiksham C
Verified | Nov 3, 2025Schonefeld-Stockholm
Economy
No reason given
on 31-10-2025 at 21:15 boarding suppose to start then suddenly announced flight suspended and not informed the reason and the ticket cancelled there after 5 min re-booked for next day morning 01-11-2025 at 9:25. No one help us to book a hotel , i have found myself close to the Nerlin airport. Final destination arrived next day around 11:45 on 1st of November. one person available to give the information but there system didn't work for booking the hotel. my plan of business activity was postponed and delayed.- Schonefeld-Stockholm
- Economy
Gediminas S
Verified | Nov 2, 2025Vilnius-Seattle
Economy
No reason given
Flight from VNO was delayed. The pilot mentioned a plane towing issue as the reason. As a result, arrived to CPH too late and missed connection to SEA.- Vilnius-Seattle
- Economy
Julija R
Verified | Oct 22, 2025Stockholm-Vilnius
Economy
Problems at airport
I am writing to request reimbursement for necessary expenses incurred following the cancellation of my SAS flight from Stockholm (Arlanda) to Vilnius. The flight did not land due to the closure of Vilnius Airport, and passengers were returned to Stockholm. Although the disruption was beyond your control, SAS did not provide accommodation or transportation arrangements. As a result, I had to arrange accommodation and basic necessities myself in order to continue my journey and attend a business meeting scheduled immediately after the rescheduled flight. Please find attached the following receipts for reimbursement: 1. Hotel accommodation for one night in Stockholm. 3.674,25 SEK 2. Train tickets for travel between the airport and the hotel (both directions). 640 SEK 3. Purchase of essential clothing (underwear) β as I was travelling without checked baggage and needed basic items for overnight stay and next-day meeting. 1534 SEK 4. Purchase of essential meals (tea at the airport) 63 SEK These purchases were strictly limited to essential needs, in line with the Right to Care obligations under EU Regulation 261/2004. I kindly ask SAS to reimburse these reasonable expenses at your earliest convenience. Should you require any additional documentation or details, please let me know β I will be happy to provide them. Thank you for your understanding and assistance. Kind regards, Julija ReklaitΔ Booking reference: XSASBJ Date of flight: 21.10 (postponed to 22.10)- Stockholm-Vilnius
- Economy
Andreas K
Verified | Oct 22, 2025Malmoe-Stockholm
Economy
No receipt of my payment and no payment
Hello, I had to pay an additional SEK 450 for my carry-on luggage at the check-in counter at MalmΓΆ Airport because I mistakenly purchased only a βLightβ ticket for this flight from MalmΓΆ to Stockholm. However, I did not receive an invoice or proof of payment/receipt, which I need for my employer. Countless calls to SAS were unsuccessful, or I was told that I had to contact MalmΓΆ Airport (?!). Booking number ZP8X6N, I am now requesting clarification in this manner.Overall
- no invoice received about my payment on the counter
- Malmoe-Stockholm
- Economy
- Loss: β¬41.09
- Desired solution
Other - Hello, I had to pay an additional SEK 450 for my carry-on luggage at the check-in counter at MalmΓΆ Airport because I mistakenly purchased only a βLightβ ticket for this flight from MalmΓΆ to Stockholm. However, I did not receive an invoice or proof of payment/receipt, which I need for my employer. Countless calls to SAS were unsuccessful, or I was told that I had to contact MalmΓΆ Airport (?!). Booking number ZP8X6N, I am now requesting clarification in this manner.
Irma P
Verified | Oct 22, 2025Vilnius-Stavanger
Economy
Problems at airport
Instead of 1 stop, now i will have 2 stops. I supose to land 9:30 a.m. but now i will arrive back home only 20:40 witch i loosing whole day- Vilnius-Stavanger
- Economy
Steven B
Verified | Oct 16, 2025New York-Oslo
Economy
Poor customer service and poor claim policy on missing bags
I departed from Indianapolis on Sep 17. My baggage from JFK did not arrive in OSL. We filled out a missing baggage claim report in Oslo and got a PIR. One bag was delivered the next day but the SAS website said the other bag was being returned to Indianapolis. The bag eventually showed up right before we were boarding a cruise. My claim was delayed because it said 21 days had passed. The cruise was 13 nights and we did not return to Indianapolis until October 1. Since I filed a lost baggage claim on Sep 18 and did not return home until Oct 1, the 21 day clock should have started Oct 1 since it was impossible to file any additional claim information prior to that date.Overall
- unable to file baggage delay claim
- customer service in JFK (Mohammed)
- New York-Oslo
- Economy
- Loss: β¬350
- Desired solution
Expenses reimbursement
Sufian J
Verified | Oct 15, 2025Tromso-Oslo
Economy
Very very bad service on board
On my flight from tromso to oslo on the 29th of Sept,18:50, The only male crew on board assumed my partner was recording a video of him doing the safety demo whereas she was just recording me and he happened to be at the back. The crew rudely demanded us to delete the video and threatened to call the police and have us offloaded because of this misunderstanding. The whole time my partner and i obliged to his request of deleting the video and wasnt rude back. We wouldve deleted if he asked nicely as well instead of assuming and being rude. He was then rolling his eyes throughout the flight and did not maintain professionalism. This misdemeanor caused us to feel embarassed throughout the flight and scared as we were worried he would come and lash out at us again.Overall
- Very very poor customer service on board
- Tromso-Oslo
- Economy
- Desired solution
Other - During my flight from tromso to oslo on the 29 of Sept 18:50, a male cabin crew assumed my partner was taking a video of him doing his safety demo whereas my partner was recording me and he happened to be at the back of the video. The crew approached us rudely and demanded we deleted the video and threatened to kick us out of the flight and report us to the police. His attitude and tone made us very embarassed and he did not try to listen to us when we wanted to tell him we were not recording him. Throughout the flight afterwards the crew kept rolling his eyes and did not maintain professionalism. I'm bothered at how recklessly he threatened to kick me and my partner out of the flight and believe it is unfair and rude to do so considering we were not taking a video of him.
Amirashkan H
Verified | Oct 11, 2025Alesund-Brussels
Economy
Influence by other flights
Hi there, Iβd like to share what happened during my recent trip. My morning flight from Γ lesund to Oslo was delayed by almost three hours, which caused me to miss my connecting flight SK4743 from Oslo to Brussels at 09:20. I was then rebooked on flight SK4745 at 16:25 from Oslo to Brussels, which was also delayed by about 1 hour and 40 minutes. After nearly 12 hours of traveling, I finally arrived in Brussels. What was especially frustrating was the lack of information β no clear explanation was provided for the delays, and the staff seemed quite confused. We were given coupons to buy water or food, but they didnβt work anywhere, and no one was able to assist us. I would really appreciate it if you could look into this situation and let me know if thereβs any compensation or clarification regarding the delays. Kind regards, Amirashkan Haghshenas- Alesund-Brussels
- Economy
Sergei P
Verified | Oct 10, 2025Copenhagen-Seoul
Economy
No reason given
We departed from Denmark, but after about 30 minutes of flight, the pilots announced that due to technical reasons we would return to the airport. When we landed, they said the reason was a βtechnical issueβ and that the plane was βtoo heavy.β The airline knew about the problem in advance. However, we were kept on the plane for around two hours without being allowed to leave, which was a long wait. Because of this, we arrived in Seoul with a significant delay.- Copenhagen-Seoul
- Economy
Beatriz C
Verified | Oct 9, 2025Copenhagen-Oslo
Economy
Destroying your luggage and refusing to pay
Bags lost for - couple of days on arrival, sent home with 2 bags damaged, 2 months of communication with customer service and bag support, they agreed that one bag could be repaired and the other one year old was irreparable, told me the value and directed me back to SAS who ignored it and finally told me that they werenβt going to pay arguing that I filed the complaint late. Of course, there isnβt any truth on this and I have 2 months of emails to show, and they ignore my emails now.Overall
- How they ignored their own team and refuse to pay compensation
- I was happy with the flight itself
- Copenhagen-Oslo
- Economy
- Loss: β¬300
- Desired solution
Claudia C
Verified | Oct 8, 2025Bodo-Duesseldorf
Economy
Successful claim
No reason given
The Airlines could not provide us a connecting flight from Oslo to DUS on the same day. So we had to stay in Oslo overnight and only reached DUS almost 24 hrs later (06.10.2025 at 10:00 am) than booked.- Bodo-Duesseldorf
- Economy
- Successful claim
Roland C
Verified | Oct 8, 2025Bodo-Duesseldorf
Economy
Successful claim
No reason given
We had to interrupt the flight in Oslo since there was no connection or seats available on the same day. A Hotel has been provided and we arrived in DUS on the 6th of October at 10 am (almost 24hrs later).- Bodo-Duesseldorf
- Economy
- Successful claim
View more