TAP Air Portugal complaints: comments, page 2
208 comments
Cyril T
Verified | Jan 28, 2026Lisbon-Paris
Economy
Misleading information given to me by Orly TAP Personnel
I took the flight 442 on the 6th of January from Lisbon to Paris-Orly. The flight took off late and by the time we arrived over Paris the Orly airport had been closed because of fog we were told. After several hesitations and changes, the plan finally landed in Brussel and passengers were taken in busses (after 2 hours in Brussel) to Paris-Orly where we arrived around 6:30 in the morning. Not a single coffee was provided, neither in the plane during long wait on the tarmac in Brussel before we got allowed to disembark nor in the terminal. I asked the TAP Client Information office in Orly if I could take a taxi to my destination considering that the person who should have picked me up the evening before was not available to do the same in the morning. I was told yes, it is compensated. Then I wrote a claim and it was denied. (claim reference: 2026-0000037492 / 442 ). I hereby request at least the taxi fee to be compensated, if not as a refund at least as a discount on future booking. (I not going to travel with TAP again until this is sorted). Best regards, Cyril
Overall
Landed in Brussel, I was told I could take a taxi on arrival the next day at Orly.
- Lisbon-Paris
- Economy
Rafal S
Verified | Jan 22, 2026Funchal-Warsaw
Economy
No reason given
First the airline told us the cancellation was due to operational/technical reasons. We were rebooked to another flight, which in due course was delayed. When requested compensation we were told it was weather. Airline shared some weather report data and I also checked myself data with an airline pilot (friend) and these were NOT severe conditions. LIS airport was operating normally. Due to the delay of the rebooked flight we had arrived to LIS too late to catch the following flight to WAW and had to overnight (airline provided hotel).- Funchal-Warsaw
- Economy
Kwame N
Verified | Jan 11, 2026Lisbon-London
Economy
No reason given
My flight was first delayed to 15:55 and then 16:05 and no other information was provided, be it by the airline or by airport staff.- Lisbon-London
- Economy
Daisy C
Verified | Jan 10, 2026Boston-Praia, Santiago Island
Economy
Successful claim
My son and I was no underwear I had to purchase clothes for my selves I was very stressed no deodorant and missing shoes this is my second time I have been with this experience with losing baggage last time when happened I never had any compensation your company ruled my Christmas and my whole vacation with missing my luggage and carry-on and you have to pay for all my belongings and luggage and carry on
- Boston-Praia, Santiago Island
- Economy
- Successful claim
Michael S
Verified | Dec 26, 2025Toronto-Frankfurt
Economy
Successful claim
No reason given
The issue is whether Canadian compensation rules apply, or the EU rules. Initially they said EU rules, and then backtracked as per the attached email. I gave a Canadian bank account because they asked for one (CAD1000= 600 Euros approx) but I could have given them a German account; I also have a German bank account. In any case, I don't understand why my country of residency is being used to compensate me less than other travellers; I do NOT think that the EU guidelines only apply if you are an EU resident/citizen.- Toronto-Frankfurt
- Economy
- Successful claim
Leehen M
Verified | Nov 23, 2025Lisbon-Porto
Economy
Successful claim
I received my luggage only on Tuesday, although I arrived on Sunday. The last time I saw my luggage was when I boarded the plane at Ben Gurion Airport in Tel Aviv, Israel, where I sent it with a tag for transfer to Porto. As soon as I landed in Porto and realized my luggage did not arrive, I went to the lost and found department and filed a PIR in person. My luggage was not overweight, and I did not pay for excess luggage. The luggage was delayed but not lost, and it was delivered on Tuesday in Porto. The delay of my baggage caused me significant difficulties, as I was traveling for a conference and arrived in Portugal without any of my belongings. Due to the cold weather and lack of essential items, I had to purchase toiletries and personal hygiene products, warm clothing, formal wear for the conference, and underwear.
- Lisbon-Porto
- Economy
- Successful claim
Viktor G
Verified | Nov 14, 2025Lisbon-Boston
Economy
Poor handling of luggage, they did not care about the passengers
I said it above. Even this form is passenger-unfriendly. TAP can afford it because it is nearly a monopoly between Lisbon and BostonOverall
- Arbitrarily checked in my carryon, then more than an hour wait at the carousel, still no luggage in sight
- Lisbon-Boston
- Economy
- Desired solution
Other - While the flight was not full, my carryon that meets the requirements was checked in at the gate. Now upon arrival everybody's luggage, including mine, is not on a carousel after an hour of waiting. This is unacceptable.
Daniel S
Verified | Nov 4, 2025Lisbon-Miami
Economy
Successful claim
Technical problems
TAP kept changing the departure time. They indicated once we were originalky boarded that there was a problem with the plane and we had to go back into the terminal. After return and another delay, they offered food vouchers but it was close to the displayed, delayed flight time so my wife and I didnt take the voucher. After more time went by, they showed another revised flight timeβ¦later changed again. I included a photo in this application of the last listed delay on the gate display, but we left after that even. There was a lack of communication throughout the process so I am not sure what happened to the original plane. Someone claimed an airline staff person said it was a computer issue.- Lisbon-Miami
- Economy
- Successful claim
Sofia F
Verified | Oct 28, 2025London-Porto
Economy
No reason given
Although it was the only flight canceled, and there were flights with similar aircraft and equipment that were not canceled, the airline delayed previous flights and ended up canceling the OPO-LON-OPO roundtrip flight citing weather conditions, when these conditions allowed flights at the time of departure from London and arrival in Porto. There was no precipitation or wind in Porto (https://www.wunderground.com/history/daily/pt/vila-nova-da-telha/LPPR/date/2023-10-2), and in London there was only a residual wind (https://www.wunderground.com/history/daily/EGKK/date/2024-10-2).- London-Porto
- Economy
Hans D
Verified | Oct 28, 2025Lisbon-Schonefeld
Economy
Schlechtes Management der TAP
From October 10th to October 19th, 2025, we booked a trip to Portugal with WΓΆrlitz-Tourist Berlin . Since I am severely disabled, my disability was reported by the tour operator to the airports in Berlin and Lisbon as well as to TAP. In addition to a mobile breathing device, I require an accompanying person. Unfortunately, TAP does not offer online check-in for tour operators or travel groups. With other airlines, this is of course available. As the tour operator informed us upon inquiry, TAP does not issue booking codes for group bookings. Therefore, online check-in with TAP was unfortunately not possible. Although we were already at the self-check-in machines in Berlin at 03:30 for our 06:00 departure, there were no contiguous seats left. When I inquired at the counter, I was told that a cyberattack 14 days ago had also affected TAP's booking system β a lame excuse, as became clear on the return flight from Lisbon. We had the same situation on the return flight from Lisbon to Berlin (departure 17:50). Here too, the TAP booking system assigned us two separate seats. Again, asking at the counter revealed that with TAP it is generally not possible to make changes to the assignments made by the booking system (so it's nothing to do with a cyberattack). Apparently, TAP has a completely outdated booking system in which such essential aspects as seat allocation based on need are not provided. Young people who checked in online individually got the best seats by the doors, while those in need with companions did not even get seats together!! As always, this is bad, just plain bad! What a terrible management. TAP was a complete disappointment for us! Having traveled with many airlines around the world, I can clearly say that TAP is by far one of the worst airlines. Therefore, using TAP again is out of the question for me, and I will also make this known on social media!Overall
- Sehr schlechtes Management beim einchecken
Freundliches Personal
- Lisbon-Schonefeld
- Economy
- Desired solution
Other
Gianfranco G
Verified | Oct 27, 2025Porto-Newark
Economy
Successful claim
No reason given
Additional Details: - Arrived home in New Jersey at 2 am on 06OCT2025 and had to go to work the same morning. - The airline did not tell us that the flight had been cancelled. They reviewed our passports and had us sitting waiting to board. No formal announcement was made; we only found out it was cancelled through the app. Then we were escorted back through customs even though we never left the airport. - TAP provided no care. They were not helpful and had minimal attendants for support. We were at the airport for 2+ hours after the cancellation waiting for answers, while we tried calling TAP for 1.5 hours. We were hung up on every 30 minutes. I spoke to the same person over the phone for the first two attempts, and they pretended not to know my name/information and I would have to re-explain the issue. The delay in support made it that we were only able to book (on our own) a flight from Lisbon to Washington DC instead of to New Jersey or New York as other passengers likely booked. - We were supposed to fly home Saturday night to be able to recover from jetlag. We had to spend the evening stressed and overwhelmed figuring out a new plan to ensure we were home by Sunday night as we could not miss work. We spent the whole evening trying to find a hotel/rental car/train to Lisbon/plan for the next day. The entire Sunday was spent traveling which was physically and mentally taxing. - We ended up spending almost 5k out of pocket to make sure we could get home to the United States within the same weekend. This was already on top of spending ~2K for the initial round trip flight. A formal claim had not been submitted to TAP, however, the following email was sent to TAP customer service with no response: Flight TP211 was abruptly cancelled as passengers were boarding, without any formal notification or explanation provided. We were escorted back through customs, then left to wait in a customer service line for over an hour, only to receive no real assistance in rebooking the flight. The only option TAP initially provided would have forced us to stay in Portugal for two more days and endure a 24+ hour multi-leg journey. This was unacceptable. A flight with two extensive delays monetarily is much less worth what was originally paid for our tickets. We contacted TAP customer service by phone three separate times. Each call was unhelpful, time-consuming (1.5 hours total), and on all occasions, we were disconnected mid-call. With no viable support from TAP, we were forced to book our own replacement flight for 05 October (Flight TP233 from Lisbon to IAD), requiring additional transport from Porto to Lisbon, and a rental car to return home to New Jersey from Washington D.C. This situation caused significant disruption, stress, and out-of-pocket expenses that were entirely avoidable had TAP fulfilled its basic duty of care. I am therefore requesting the following: Full Reimbursement of Incurred Expenses: 04 October Expenses (due to cancellation): Transportation to Porto Airport β¬19.27 Uber to hotel in Porto β¬23.45 Hotel cost in Porto β¬231 Dinner at hotel β¬38 05 October Expenses (to reach alternate TAP flight in Lisbon): Transportation to train station in Porto β¬11.15 Train ticket to Lisbon β¬96.80 (48.40 per ticket - two train tickets) Locker rental for luggage β¬10 Metro ticket to Lisbon Airport (went to try to get support from TAP much earlier than scheduled flight) β¬8.40 Transportation for meals in Lisbon β¬16.92 Lunch in Lisbon β¬37.50 Transportation to Lisbon Airport β¬15.11 Rental car (from Washington D.C. to New Jersey) $93.80 Cell phone charges for additional day in Portugal $24 ($12 x 2) Receipts for all the above expenses are attached. Total = β¬607.60 2. EU261 Compensation for Cancelled Flight TP211: As this cancellation occurred at the last minute, we are entitled to compensation under EU Regulation 261/2004, amounting to β¬600 per passenger for a long-haul flight cancelled within 14 days of departure. This would mean for both myself (Gianfranco Giammatteo) and my wife (Danielle Giammatteo) we would be entitled to β¬1200 3. Reimbursement for Alternate Flight TP233 (Lisbon to IAD): TAP refused to rebook us on this flight, stating the cost exceeded a price limit. However, as we were already boarding when our original flight was cancelled β and TAP failed to provide an acceptable alternative β we were left with no choice but to purchase this ticket ourselves. Naturally all flights will be more expensive than the one we had originally booked due to the last minute cancellation. We request full reimbursement of this ticket as part of TAPβs obligation to reroute passengers under EU261 when their original flight is cancelled and the original rerouted flight was completely unacceptable and unrealistic when there are many opportunities for direct flights from Portugal to NJ, NY, Washington DC, and Boston. The price of the two tickets were $4002.86 This experience reflects extremely poor customer service and a lack of respect for passengersβ time, money, and rights.- Porto-Newark
- Economy
- Successful claim
Tiago O
Verified | Oct 26, 2025London-Porto
Economy
No reason given
Although it was the only flight canceled, and there were flights with similar aircraft and equipment that were not canceled, the airline delayed previous flights and ended up canceling the OPO-LON-OPO roundtrip flight citing weather conditions, when these conditions allowed flights at the time of departure from London and arrival in Porto. There was no precipitation or wind in Porto (https://www.wunderground.com/history/daily/pt/vila-nova-da-telha/LPPR/date/2023-10-2), and in London there was only a residual wind (https://www.wunderground.com/history/daily/EGKK/date/2024-10-2).- London-Porto
- Economy
Thiago P
Verified | Oct 13, 2025Porto-Nice
Economy
No reason given
On September 15, I had a business trip scheduled from Porto to Nice, with the following itinerary: β’ Porto β Lisbon β’ Lisbon β Nice The initial flight (PortoβLisbon) was cancelled by the airline. When I sought alternatives at the service desk, I was informed that there was no availability on any subsequent flights that would allow me to reach Lisbon in time to catch my connecting flight to Nice. The only rebooking option offered would have departed after the LisbonβNice flight, making it impossible to complete the journey as planned. As a result, instead of arriving in Nice at the scheduled time (17:25), I only managed to reach my destination after 23:00, having been forced to purchase a new ticket with another airline at my own expense. This situation caused direct harm to my professional commitments and represents a clear failure by the airline to provide adequate alternatives to complete the journey. In light of the above, I hereby request the compensation provided for under Regulation (EC) No 261/2004, due to the flight cancellation, the resulting missed connection, the delay of more than 5 hours upon arrival at the final destination, and the additional expenses I was compelled to bear.- Porto-Nice
- Economy
Nsra P
Verified | Oct 8, 2025Luanda-Lisbon
Economy
My luggage was declared as lost when i arrived in Lisbon. I filled out the form on the same day. Days later the luggage was found and all the food was rotten and leaking. Because the food was mostly frozen and fresh. I was traveling with an autistic child who is also a picky eater. He has a very high food selectivity. However, I had to bring enough food for about a month. Unfortunately, none of it was usable everything was rotten. the airline refuses to give us any compensation for the broken bag or its contents
- Luanda-Lisbon
- Economy
Peter E
Verified | Oct 7, 2025Miami-Lisbon
Economy
Successful claim
No reason given
Text was received from TAP advising flight had changed from 00.35 to 04.00. Flight left Miami 04.45 arriving Lisbon 17.16- Miami-Lisbon
- Economy
- Successful claim
Florica G
Verified | Oct 7, 2025Lisbon-Timisoara
Economy
Influence by other flights
The departure from Lisboa was 2 hours late, after arrival at Munich, the plain to Timisoara just go. I went to Lufthansa business office at 21.00 Pm. I ask for rebooked so I get new plain in 05.10.2025 11.00 a.m. Then I ask for accomodation for the night. They didn-t get me accomodation or voucher and at 10.00 p.m. and they close the office with no solution about accomodation for me. The delay was 15 hours, I arrived home in 05.12.2025 14.00 p.m- Lisbon-Timisoara
- Economy
Andrey N
Verified | Sep 29, 2025Lisbon-Geneva
Economy
Successful claim
Technical problems
The previous aircraft had a problem. They needed to find another one. Took more than 3 hours to sort it out- Lisbon-Geneva
- Economy
- Successful claim
Natalya R
Verified | Sep 26, 2025Porto-London
Economy
Successful claim
Technical problems
I have been rebooked via MUC on next day. During my rebooked journey my baggage got lost. I am still waiting for any update as my baggage could not be located yet.- Porto-London
- Economy
- Successful claim
Luiz ClΓ‘udio M
Verified | Sep 13, 2025Sao Paulo-Geneva
Economy
No reason given
The changed the day of destiny and the fly during the time I was in my way to Porto, so I just ended knowing when I arrived in Porto. I suppose to arrive in Geneve day 20/08 and instead I arrived day 21/08 and I had to wait in the Porto airport to go to Lisbon for 6 hours.- Sao Paulo-Geneva
- Economy
Annah M
Verified | Sep 11, 2025Venice-Lisbon
Economy
Influence by other flights
Flight delayed by three hours, had to go out of pocket for extra transport as ended up arriving early hours of the morninb- Venice-Lisbon
- Economy
Joanne J
Verified | Sep 10, 2025Lisbon-Dublin
Economy
Successful claim
Influence by other flights
Hello, We arrived at the airport 2 hours before the flight, the flight was then delayed 2 hours and at the scheduled take off time it was announced the flight was cancelled. I was travelling with a heavily pregnant lady and we had asked could we leave the airport however we were informed we had to wait an additional 2 hours to get our new flight details (total 6 hours in the airport) - my friend was extremely uncomfortable however wait waited until -11.30pm to be told there was no flight scheduled and we could go home.- Lisbon-Dublin
- Economy
- Successful claim
Aliaksandra U
Verified | Sep 10, 2025Marseille-Lisbon
Economy
Successful claim
No reason given
i was flying with TAP informed me that the flight time was delayed by 5 hours 2 days before the flight. they offered to fly on a different flight which i opted for. however, i still reached my final destination more than 3 hours late. they refuse to pay compensation- Marseille-Lisbon
- Economy
- Successful claim
Ines B
Verified | Sep 7, 2025Brussels-Lajes (terceira Island)
Economy
Successful claim
Hello, we lost our luggage on 23rd of August when flying from Brussels to Terceira. Our luggage arrived the 24th of August. Tag numbers: TP702479 / TP702478 / TP702477. We were travelling with a baby of 7 months old and had to buy several hygienic items + we had to rent a car seat from Ilha Verde (see attachment) Diapers Dodot 20,15 euro, Wet wipes (Toalhitas Dodot) 1,84 euro, Tooth paste Colgate 1,59 euro, Carefree panty liners 2,99 euro, Deodorant Nivea 2,99 euro, 2 toothbrushes - 2,19 euro, Booster seat - car seat - 5,12931 per dia -> 40,57 euro
- Brussels-Lajes (terceira Island)
- Economy
- Successful claim
Estera B
Verified | Sep 6, 2025Milano-Praia, Santiago Island
Economy
Successful claim
No reason given
We missed oir connected flight with tap portugal because of an uncelar delay of our flight from milano to lisboa. The delay was not communictaed from the start and also during boarding wich was around 5:30-5:45 it was clear a plane will be late still on the screen was written 5:55.- Milano-Praia, Santiago Island
- Economy
- Successful claim
Kristian L
Verified | Sep 5, 2025Venice-Lisbon
Economy
No reason given
Pilot said : Plane that was mention to be going on my flight was previously going from Lisbon to Venice and due to weather rerouted to Bologna. Weather at departure airport (Venice) was good at the time of departure (19:05) and other flights were departing, but our plane was in Bologna. So we waited 3h for that plane to come from Bologna and pick us up to Lisbon. I have arrived 00:37 next day, was late for check in in a accommodation. Airline didn't provide any care.- Venice-Lisbon
- Economy
Viktor H
Verified | Aug 27, 2025Lisbon-Prague
Economy
Successful claim
No reason given
UΕΎ od startu bylo vΕ‘echno divnΓ©, let byl asi o hodinu a pΕ―l opoΕΎdΔn prΓ½ z dΕ―vodu nΔjakΓ© technickΓ© zΓ‘vady. UΕΎ v tomto momentu bych na svΓ©m mΓstΔ letadlo vΕ―bec ne vypravoval, pΕesto jsme vzlΓ©tly. Let byl celΓ½ rozklepanΓ½, VΕ‘echna svΔtla blikaly a asi po hodinΔ letu jsme pΕistΓ‘li nouzovΔ v PaΕΓΕΎi. UΕΎ tady ΔekΓ‘me pΕes celou jednu noc a stΓ‘le nevΓme ΓΊdaje o dalΕ‘Γm letu- Lisbon-Prague
- Economy
- Successful claim
Tony L
Verified | Aug 22, 2025Economy
Terrible Customer Service and LIES
Before I made the booking online on 19 August 2025 I telephoned TAP Customer Service if I would get a free aisle seat when I book my wheelchair and I was told YES ! That is what happened everytime I flew TAP in last two years. If they said I have to pay I would have booked EASYJET . I booked TAP and telephoned Customer Services on 22 August 2025 and booked my wheelchair and Eduardo checked with his Supervisor and said the seats will be FREE and allocated me 31C for both ways. But online it was showing I had to pay Β£39.80. I rang Customer Services again and was told by Jean Pierre that I have to pay which I refused. I want TAP to allocate my FREE AISLE seats as promised and confirm as soon as possible. TAP and all other Airlines including Easyjet, Gulf Air, Emirates etc have always given me a free Aisle seat when I booked a wheelchair as it is easier for me to get in and out of the seat in the row of three seats. I want TAP to re consider their Lies and allocate me the free Aisle seatsOverall
- Poor deceitful customer service
- type of plane
- Economy
- Desired solution
Other - Free seat allocation for a wheel chair user
Joseph M
Verified | Aug 17, 2025Manchester-Lisbon
Economy
Successful claim
No reason given
We were delayed above 3 hours and had extra incurred costs at heathrow, involving food and transport. The issue regarding refusing to announce my Mums nut allergy on the flight was very concerning.- Manchester-Lisbon
- Economy
- Successful claim
Eva M
Verified | Aug 17, 2025London-Curitiba
Economy
Technical problems
The disrupted flight G3 1148/TP4249 (operatedby partner Gol) was cancelled less than an hour before scheduled deparure. All booked as through international ticket from London issued by TAP and all connecting flights shown under TAP reservation code. We were rebooked but ended up arriving in our final destination 11 hrs late, not due to extraordinary circumstances. Claims rejected.- London-Curitiba
- Economy
Andrej P
Verified | Aug 8, 2025Vienna-Fortaleza
Economy
No reason given
Due to the delayed flight TP1271 from Vienna to Lisbon on 23.6.2025 I did not catch connecting flight TP35 from Lisbon to Fortaleza. The TAP offered me the meal and accomodation in Lisbon and flight on next day, so I arrived to final destination 24 hours after schedule arrival. I arrived late at scientific conference (Plant Signaling and Behavior).- Vienna-Fortaleza
- Economy
Roque C
Verified | Aug 6, 2025Rome-Salvador
Economy
No reason given
We were on the plane, we spent almost 2 hours on the runway and only after that period did we receive an email saying about the delay. We arrived in Lisbon and our connection had already left and so we arrived about 11 hours later at our destination.- Rome-Salvador
- Economy
Isabel L
Verified | Jul 31, 2025Miami-Madrid
Economy
Successful claim
I filed a complaint with the airline for changing seats I paid for three months in advance. They denied a refund for the seats because they deemed the seats more comfortable. Who thinks the assigned seat is better than the one I paid for? In my opinion, my seat was worse because I had to share it with other passengers next to me. I paid to be independent with my husband. They changed our independent seats from two and two, to the center line of the plane with four seats together, without prior notice and at the last minute so as not to have time to accommodate us.
- Miami-Madrid
- Economy
- Successful claim
- Desired solution
Refund
Felisberto S
Verified | Jul 31, 2025Economy
Covid sickness exposed
We travel from Lisbon to Miami on Flight TP 225 with a family passengers with constantly coughing and vomit.We afraid to become sick and that,s what happen,my wife was seating in front of those passengers and she got sick and covd positivo- Economy
Joao B
Verified | Jul 29, 2025Brussels-Lisbon
Economy
Successful claim
Arrived at the gate before the flight departed, got told the gate was closed I could no longer board even though the bridge that connects to the plane was full of people still. Not only was rude, the attitude was of bad faith, went to talk with the desk at the airport and got told they could do nothing. Tried to call the assistance and they also couldn't do anything. Probably the last time I will book with TAP, and I'm Portuguese.
- Brussels-Lisbon
- Economy
- Successful claim
Richard W
Verified | Jul 26, 2025Economy
One of luggage was lost
We encountered a significant inconvenience when one of our luggage pieces went missing. Despite our efforts to locate the missing luggage, we were unable to find anyone to assist us. Consequently, we spent three hours navigating the vast airport, attempting to comprehend the necessary procedures for handling a long-haul flight and the time zone difference, Finally the luggage was recovered two days later, necessitating an additional shopping trip for our essentials amidst our growing anxiety. No body get in touch with us, and we couldn't reach anybody by numerous phone calls. And we ended up shopping for our essential needs, and which brought extra expenses on top of all the anxiety- Economy
- Loss: β¬200
- Desired solution
Jacqueline S
Verified | Jul 22, 2025Lisbon-Faro
Economy
No reason given
They rejected my claim due to adverse weather, despite TAP having multiple flights taking off around the same time to other European destinations. It was very sunny in Faro, so I know, having arrived at Lisboa airport from Doha, that it was NOT adverse weather conditions. TAP offered flight leaving Lisboa at 23:05, I arrived at my final destination at 17:30, hence not taking their flight, having spent β¬192 on an Uber.- Lisbon-Faro
- Economy
Guy B
Verified | Jul 15, 2025Economy
Complaint for Damaged Carry-On Luggage β Flight TP201 13 Jul
Dear TAP Air Portugal Customer Service, I am writing to formally submit a complaint regarding the damage to my luggage during Flight TP201 from Lisbon to New York/Newark on 13 July 2025. Upon boarding, a TAP flight attendant took my carry-on suitcase despite it being well within the accepted cabin baggage requirements. The luggage was a slim, lightweight carry case weighing under 7 kg. I expressed concern at the time, as I noticed several larger and evidently overweight carry-ons were allowed onboard, while mine was taken without proper tagging or protection and placed in the aircraftβs cargo hold. Unfortunately, when I retrieved my luggage upon arrival in Newark, I found it severely damaged. The suitcaseβwhich was brand newβnow has visible bumps, dents, and permanent surface damage. It is no longer usable in its current condition. I went straight to complain to the lost and found at the airport and they did not give me any reference number rather redirect me to send my complaint online to TAP website. I have been trying to send the complaint online since the last two days and your system does not generate any acknowledgment of receipt and i called today the TAP office spoke to Erica Cruz and did not receive any favorably reply and she hang up the phone. I am sending this information and complaint to be looked into urgently. I have never been so badly treated by an airline like TAP. I am completely disappointed! This carry-on cost $417, and I am therefore requesting full reimbursement for the damages incurred. I have attached: β’ Photos of the damaged luggage β’ Boarding pass and baggage tag (if applicable) β’ A summary of the incident Under the Montreal Convention (Article 17), I understand that the airline is liable for damage to baggage when it occurs while the baggage is in its care. Given the circumstances and the improper handling of my luggage despite my protest, I expect TAP to take full responsibility and process my reimbursement promptly. Please confirm receipt of this complaint and advise on the next steps for processing my claim. Sincerely, Guy Bayonne Phone Number: +1 2016735239 Flight TP201 | LISβEWR | 13 July 2025 Booking Reference: CMK6KL
- Economy
- Loss: β¬417
- Desired solution
Expenses reimbursement
Patricia J
Verified | Jul 15, 2025Geneva-Pico
Economy
No reason given
Hello, They did not delayed the flight but made it earlier: 6:50 instead of 9/30 After many chats, emails and phone calls, they rebooked me the following day 15.07.2025. I lost over a day as I was supposed to land on pico on 14.07 at 13:50 and I should land today 15.07 at about 17:30. (Flight late, I am now in PDL). Thank you for your help.- Geneva-Pico
- Economy
Kristina O
Verified | Jul 14, 2025Chicago-Ponta Delgada
Economy
Successful claim
Influence by other flights
We were stuck in Chicago for 24 hours. The only thing offered was a flight the next day to our destination. We were supposed to arrive in Lisbon on April 3rd at 8am. We arrived in Lisbon on April 4th at 8 am. We also had a city tour in Lisbon scheduled for April 3rd that had to be cancelled and was not refundable. So that was another $232 dollars that was lost. It was also very late when our flight was cancelled and there were no hotels available in Chicago so we had to travel to Schaumburg for a hotel room- Chicago-Ponta Delgada
- Economy
- Successful claim
Lisa W
Verified | Jul 9, 2025Economy
Left luggage
Our luggage was left in Heathrow airport. We arrived in Rio without any luggage. We were told it would arrive the following day. Which it did and was delivered to our hotel. We later submitted a compensation claim for all the resources we had to buy for the day and night. after a month the case was closed with no explanation.- Economy
Bella P
Verified | Jul 8, 2025Economy
Stolen items from Baggage
Iβm extremely disappointed with TAP Air Portugalβs customer service. After discovering that my belongings were stolen during my flight, I promptly submitted a detailed complaint, including all necessary documentation. Despite following up multiple times, I have yet to receive any meaningful response or resolution from TAP. Itβs unacceptable for an airline to ignore a report involving theft and personal property. The lack of communication and accountability has been frustrating and shows a serious gap in TAPβs customer care. I expected at least a confirmation, investigation, or update β instead, Iβve been left in the dark. I hope TAP reconsiders how it handles customer complaints, especially when it involves something as serious as stolen items. Until then, I cannot recommend flying with them- Economy
- Loss: β¬7000
- Desired solution
Refund
Sofia P
Verified | Jul 8, 2025Funchal-Lisbon
Economy
Weather conditions
The flight was cancelled due to bad weather/strong wind. I was only informed when I was already at the airport. The airline did not provide any information, at the airport they only told me to wait. I called the airline to rebook the flight as soon as possible and they I had to wait. Because of this I had to miss work for 2 days because the flight company could only rearrange a flight after almost 48h after the initial one.- Funchal-Lisbon
- Economy
Nguyet Tien B
Verified | Jul 3, 2025Barcelona-Lisbon
Economy
Successful claim
No reason given
Our 3 luggage did not make the flight and were not delivered to us until 28 hours later. We filed lost luggage with TAP PIR reference number LISTP13900- Barcelona-Lisbon
- Economy
- Successful claim
Karthik V
Verified | Jul 1, 2025Ponta Delgada-Amsterdam
Economy
No reason given
TP 1860 was cancelled. We saw that incoming flight TP 1859 was redirected back to lisbon midway through it journey to Ponta Del gada. When i reached out to custaner service I was offered a flight from PDL to Boston USA to AMS. Another agent offered as a flight via iceland reaching amsterdam on may 2nd. Finally Tap portugal rebooked us on a flight on may 1st 2025 and provided us stay, hotel transfer and dinner vouchers. We are delayed by about 10 hours to return to AMS. I raised a claim for teh delay immediately thereafter. TAP portugal responded back saying the cancellation was due to weather conditions. Other airlines were operating normally on the day- Ponta Delgada-Amsterdam
- Economy
Verlon M
Verified | Jul 1, 2025Newark-Porto
Economy
Successful claim
No reason given
airline did not tell us why it was being delayed. Described technical issues. Plane was substituted from one that came from portugal. Was supposed to be a direct flight but we recieced a message "We inform you that flight TP212 EWR/OPO will make a stop for refuelling in PONTA DELGADA. We are sorry for any inconvenience". Car service that I had preordered was canceled when i arrived 3 1/2hours late in porto. so i had to arrange for taxi service.- Newark-Porto
- Economy
- Successful claim
Diogo C
Verified | Jun 30, 2025Porto-Brussels
Economy
Successful claim
No reason given
The first flight landed at about the time the second one was scheduled for departure. I had other colleagues in the second flight, who spoke to flight attendants that told them they could do nothing. Upon entering the terminal, I was met by a land assistant of TAP who informed me about the schedule of my new flight for the next morning, and prompted me to select an accomodation, while also granting me two meal vouchers to use inside the airport, totalling 18β¬. I also had access to breakfast, which I did not use because the flight was too early, and free transportation between the airport and the hotel (which I did not use as well).- Porto-Brussels
- Economy
- Successful claim
Elizabeth S
Verified | Jun 18, 2025Newark-Florence
Economy
Successful claim
No reason given
Our flight was cancelled the night before we were to leave. We were in the car and ready to stay at a hotel near the airport when we received the cancellation for Air Portugal. We immediately contacted the travel agency and they found another flight for us with Austrian airlines for the next day. I was able to cancel the hotel, but it certainly was stressful especially since there was so much uncertainty with the flight leaving Newark airport. We cannot find our boarding passes because they disappeared online as soon as the flight was cancelled. I have uploaded the only things that I can find. It doesnβt even show on my Air Portugal or Austria airline apps. We did not lose any money, but we spent a lot of time picking our seats on Air Portugal and ended up with the worst seats in a packed flight on Austria Air. No explanation was given for the cancellation. I suspect that the flight wasnβt full so they packed us in on another flight. Other airlines were giving vouchers to find a flight at another airport so that this wouldnβt happen, but Air Portugal refused to do this and instead canceled. We arrived in Florence around 11:30 am their time. .My daughter, Shawna Mudd, and I traveled together.- Newark-Florence
- Economy
- Successful claim
Peter C
Verified | Jun 11, 2025London-Porto
Economy
Weather conditions
Basically the flight was delayed by 4.5 hours, going into 5. There was no helpdesk past security for TAP Portugal to find out what was happening or get vouchers. So we had no help, no communication, and no explanation until we boarded the plane. And by being as late as we were, we effectively lost a day of our holiday as it was late by the time we got to our hotel.- London-Porto
- Economy
Frank M
Verified | Jun 8, 2025Economy
Hamburg
Dear Sir or Madam, I had booked a flight under the booking number X9ZBMF for May 28, 2025. Unfortunately, things once again did not go smoothly. It started with the fact that I was unable to check in to the seat I had specifically paid for. This was followed by five phone calls with your customer service the day before the flight in an attempt to resolve the issue, but no one was able to provide a qualified answer or follow through with the promised call-back. At the airport counter before departure, I was finally informed that my paid seat was already taken. Such business practices are not customer-orientedβespecially when the seat ends up being occupied by TAP's own staff. Great business model. From my perspective, you should seriously consider the concept of βcustomer satisfaction,β as it is clearly lacking at every level, judging by my experience with TAPβs phone support. I naturally expect a refund of the amount by June 15, 2025, and I hope the return flight on June 11 goes more smoothly. Sincerely, FM- Economy
Helio S
Verified | Jun 8, 2025Lisbon-Izmir
Economy
Successful claim
Influence by other flights
due to delays in lisbon i missed the connecting flight. they then booked me another flight at the end of the day, which was then cancelled when it was time to board, i had to go to a hotel, which i paid myself, and then took a flight on the following morning to arrive to Izmir. this means i arrived very late to business meetings that were scheduled- Lisbon-Izmir
- Economy
- Successful claim
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