TAP Air Portugal complaints: comments, page 5
208 comments
Amandio C
Verified | Jul 25, 2024
Paris-Lisbon
Economy
My bag was wet and when I opened all my close was wet /stin
Tap took my bag when I got it the bag was all wet including the cloth stinkyznd I saw it after wards when I need the cloth
- Paris-Lisbon
- Economy
Grant W
Verified | Jul 17, 2024Chicago-Porto
Economy
Weather conditions
It took me an uber, a train, and a bus totalling around $79 to reach my final destination, which took me 5 hours in total. I missed a conference with a business partner and had to reschedule, which has put a search client into great peril. TAP provided no care or accommodations, and even further delayed the flight past the initial time I was provided. They say weather conditions were bad but I saw no rain and no other flights delayed.- Chicago-Porto
- Economy
Amina M
Verified | Jul 14, 2024Newark-Casablanca
Economy
Technical problems
-E tickets provided are displayed in one sheet; non separate. -Our flight got canceled the both the 8th and 9th of July (The 8th being at 11:00 PM while the 9th was cancelled on 3:00 PM) -Fortunately, our flight resumed July 9th 11:00 PM.- Newark-Casablanca
- Economy
Sean C
Verified | Jul 10, 2024San Francisco-Malaga
Economy
Technical problems
We are a family of 4, with two young kids. We arrived at our final destination 24 hours late, at 18:30 on the 8th of July. The airline were not helpful at all during the process of cancelation. They told us at the airport to find our own hotel accomodations. I missed a day of work where I had important meetings. I was forced to take another day of vacations, which is a further cost of around 300 euros.- San Francisco-Malaga
- Economy
Andreia F
Verified | Jul 9, 2024Porto-Zurich
Economy
Problems at airport
I uploaded above the whole communication and information. In short, we needed to wait in the sky for landing in Zurich and due for the long waiting time, we needed to land in Stuttgart first to refill the plane by fuel. There TAP informed us (me by email) that the flight would land in Zurich at 17:10. Unfortunately, the refill took longer and we landed at the Zurich airport only around 18:55. While getting the luggage in Zurich, our flight was below Stuttgart as departing flight. My assumption, from TAP's answer, is that they have in the system that we landed in Zurich at 17:10 and no information about the "replaced" connection from Stuttgart to Zurich. Unfortunately, I didn't note more information. To note, no food has been given while waiting and we couldn't get out from the plane in Stuttgart to buy something.- Porto-Zurich
- Economy
Anderson M
Verified | Jul 2, 2024Zurich-Belem
Economy
No reason given
The fly cancel, then I have been told that"I will receive the link with some information yo get a taxi when get outside door at the Airport", but this link never arrived. Which I have to pay the taxi to from airport to the hotel and also to comeback again which cost me the total of 60 euros. However I did hit the plane which was provided again was delayed and my child has to flying away from sit which cause so much stress- Zurich-Belem
- Economy
Stefan D
Verified | Jun 29, 2024Lisbon-Sibiu
Economy
No reason given
They cancelled the flight around 3 hours before departure and eventually rescheduled to the same time next day. Eventually got there more than 24 hours later than I should have- Lisbon-Sibiu
- Economy
Tomas H
Verified | May 27, 2024Schonefeld-Ponta Delgada
Economy
No reason given
The flight was delayed by more than 3 hours, the connecting flight was missed, waiting another 7 hours at the airport for the next flight. There was no general reason, the other flights in all destinations flew as planned. We filed a request for compensation directly with TAP, the claim was accepted by them, and they offered compensation of 400eu or a voucher worth 600eu. However, after this email, TAP stopped communicating and never replied to any message or sent anything.- Schonefeld-Ponta Delgada
- Economy
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